6 – Social dialogue

- Ombudsman
There were no relevant facts.

- Communication
[Support for the Economy and Innovation] Content about the Entrepreneurship, Recreation and Citizenship Action events, carried out in partnership with Sesi and city halls, included radio programs (Moment of Reparation) and newsletters with the communities.

[Support for PG002 Compensation and Indemnity of Impacted Parties] The closure of the Simplified Compensation System (Novel) was a subject discussed in communication channels in the territories, such as WhatsApp pills, articles in newsletter
s with communities and newsletter murals.

[Support for PG008 Reconstruction of Villages] Regarding resettlement, one of the milestones of 2023 was the choice of the names of the districts: New Bento Rodrigues and Paracatu. There were other milestones, such as the handing over of the first keys to new residents and the completion of public facilities. Communication channels in the Mariana and Alto Rio Doce region, including community newsletter
s and resettlement reports, publicized these issues.

[Support for PG013 Tourism, Culture, Sports and Recreation] The Doce RFP, another PG013 initiative, reached its third edition, in June, and received space in communications made in the affected regions. In addition to content about the milestones related to the 3rd Doce RFP, disseminated through WhatsApp pills, articles on radio programs (Moment of Reparation) and in newsletters with communities, there was the creation of a poster, banner, e-mail marketing and pamphlet.

[Support for PG013 Tourism, Culture, Sports and Recreation] Libraries that were revitalized, whether with the delivery of kits and equipment or small renovations, gained prominence in some communication channels throughout the territories. Articles on radio programs (Moment of Reparation) and in newsletters with communities reported on deliveries relating to the Reading Incentive project, developed in municipalities in Minas Gerais and Espírito Santo.

[Support for PG018 Economic Development and Diversification] Articles on radio programs (Moment of Reparation) and in newsletter
s talked about the operation of community banks and their milestones in 2023. Community banks are present in Itueta, Povoação e Regência (in Linhares), Dionísio (Baixa Verde community) and Belo Oriente (Cachoeira Escura community).

[Support for PG020 Stimulus to Local Contracting] The publicity of professional courses carried out in partnership with Senai circulated in the territories through WhatsApp pills, articles on radio programs (Moment of Reparation) and articles in newsletters with the communities.

- Customer service channels
Throughout the month of December, services continued to be provided to the public at the Information and Service Centers (ISCs), which includes welcoming, registering and resolving demands, in addition to offering various information and clarifications.

During the month, 14 service campaigns were also carried out through the Mobile ISCs, decentralized units that seek to expand the reach of the service offered by the ISCs in several affected locations.

Continuing with permanent improvement actions, five improvement and training activities were carried out aimed at ISC agents, including: (1) Module 5 Training Cycle - Psychological Safety, on 12/12/2023, (2) ISCs
and Dialogue Integrated Training and Development Cycle - Legal Training, on 12/14/2023 and (3) PIM Feedback Training, on 12/22/2023.

Throughout the month of December, the Attorney Assistance Channel (“Doubts Channel”) provided 3,821 services aimed at topics related to the Simplified Indemnity Process (“Novel”). This number includes 1,094 new demands received via E-mail from Ombudsman, 13 received in person and 26 received remotely; and 2,688 final replies were provided to the public.

- Dialogue
In Mariana, emphasis on the continuity of meetings for discussions related to Collective Resettlements: in Paracatu de Baixo, Working Group agendas were held for discussions on the collective resettlement of the community and other reparation issues, in addition to the continuity of Work Inspection agendas of Collective Resettlement. The 4th Coffee with a Chat also took place, with leaders from the Mariana headquarters to clarify doubts regarding notices and presentation of Economy and Innovation actions.

In Bento Rodrigues, emphasis on the Working Group's agenda for discussion about Collective Community Resettlement and other reparation issues.

In relation to dialogue, communication and social participation, a conversation took place with the Communication Group to create the next edition of Terra da Gente Newspaper in Rio Doce (MG). In addition, there was a collective meeting with residents and local leaders of Naque (MG) to discuss feedback on the claims presented in the demonstration held at the ISC on 11/27/2023.

Regarding the issue of water quality in the Doce River and water supply and treatment, a meeting was held with the community of Gesteira Mutirão and representatives of the Public Power regarding the Barra Longa Water Supply System (MG).

Ombudsman's Office

There were no relevant facts this month.

Communication
[Press] Registration open for Multiplica Rio Doce, which will promote projects to generate work and income.

[Press] The deadline to request a registration review with the Renova Foundation is open.

[Support for PG026 Recovery of Permanent Preservation Areas PPA] Publication of an article in the 17th edition of the Voices of the Territory newsletter about planting seedlings with students from Camões Agriculture School, in Sem-Peixe.

[Calha do Rio Doce] Publication of an article in the 17th edition of the Voices of the Territory newsletter about the story of a farming couple from Biboca, district of São José do Goiabal, in the eight years since the collapse.

[Calha do Rio Doce] Publication of an article in the 17th edition of the Voices of the Territory newsletter with the main information about TAC-Governance.

[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 17th edition of the Voices of the Territory newsletter with information about the third edition of the Doce RFP.

[Calha do Rio Doce] Publication of an article in the 17th edition of the Voices of the Territory newsletter, published in Pratas da Casa, about the work of an artisan from Marliéria.

[Support for PG018 Economic Development and Diversification] Publication of an article in the 17th edition of the Voices of the Territory newsletter about the registration period for the Multiplica Rio Doce project.

[Support for PG018 Economic Development and Diversification] Publication of an article in the 16th edition of the Voz do Rio Doce newsletter about the registration period for the Multiplica Rio Doce project.

[Médio Rio Doce] Publication of an article in the 16th edition of the Voz do rio Doce newsletter, published in Pratas da Casa, about the work of a group of artisans from Cachoeira Escura.

[Support for PG026 Recovery of Permanent Preservation Areas PPA] Publication of an article in the 16th edition of the Voz do Rio Doce newsletter about the work of seed collectors from the Doce River Basin Seedling and Seed Network.

[Médio Rio Doce] Publication of an article in the 16th edition of the Voz do Rio Doce newsletter about affected stories from Conselheiro Penas, Alpercata and Tumiritinga who had projects included in the Renova Foundation's RFPs.

[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 16th edition of the Voz do Rio Doce newsletter about the projects approved in the Doce RFP.

[Support for PG028 Biodiversity Conservation] Publication of an article in the 16th edition of the Voz do Rio Doce newsletter about what is being done to recover the biodiversity of the Doce River.

[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 17th edition of the Citizen Repair newsletter about the projects in Baixo approved in the third edition of the Doce RFP.

[Baixo Rio Doce] Publication of an article in the 17th edition of the Citizen Repair newsletter with reports from those affected in Baixo about the 8 years of collapse.

[Support for Economy and Innovation] Publication of an article in the 17th edition of the Citizen Repair newsletter about registrations to participate in Multiplica Rio Doce.

[Baixo Rio Doce] Publication of an article in the 17th edition of the Citizen Repair newsletter about the book that tells Stories about the Doce River.

[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 57th printed edition of the Paracatu Report with information about the Paracatu resettlement process for the community.

[Support for the Economy and Innovation] Publication of an article in the 39th edition of the Voz da Foz newsletter about the importance of adapting small businesses.

[Foz do Rio Doce] Publication of a poem in the 39th edition of the Voz da Foz newsletter. Written by a child from Povoação, the text talks about the Doce River and what he expects for the river from now on.

[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 39th edition of the Voz da Foz newsletter about the result of the third Doce RFP.

[Foz do Rio Doce] Publication of an article in the 39th edition of the Voz da Foz newsletter about the traditional celebration of São Benedito, patron saint of Linhares.

[Support for PG002 Reimbursement and Compensation for Impacted People] Publication of an article in the 39th edition of the Voz da Foz newsletter about the importance of checking the messages sent to avoid falling for fraud.

[Foz do Rio Doce] Publication of an article in the Linhares newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Foz do Rio Doce] Publication of an article in the Linhares newsletter mural informing that people will continue to receive information through Voz da Foz.

[Foz do Rio Doce] Publication of an article in the Linhares newsletter mural about the communication group that supports the production of the newsletter indicating the agenda.

[Foz do Rio Doce] Publication of an article in the Linhares newsletter mural informing that readers can also send stories to the newspaper.

[Foz do Rio Doce] Publication of an article in the Linhares newsletter mural informing that service at the ISCs remains normal.

[Foz do Rio Doce] Publication of an article in the Linhares newsletter mural informing all other official communication channels of the Renova Foundation.

[Baixo Rio Doce] Publication of an article in the Colatina newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Baixo Rio Doce] Publication of an article in the Colatina newsletter mural informing that people will continue to receive information through the Citizen Repair newsletter.

[Baixo Rio Doce] Publication of an article in the Colatina newsletter mural about the communication group that supports the production of the newsletter with guidelines. The article informs how other people can participate in the group.

[Baixo Rio Doce] Publication of an article in the Colatina newsletter mural informing that readers can also send stories to the newspaper.

[Baixo Rio Doce] Publication of an article in the Colatina newsletter mural informing that service at the ISCs remains normally.

[Baixo Rio Doce] Publication of an article in the Colatina newsletter mural informing all other official communication channels of the Renova Foundation

[Baixo Rio Doce] Publication of an article in the Baixo Guandu newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Baixo Rio Doce] Publication of an article in the Baixo Guandu newsletter mural informing that people will continue to receive information through the Citizen Repair newsletter.

[Baixo Rio Doce] Publication of an article in the Baixo Guandu newsletter mural about the communication group that supports the production of the newsletter with guidelines. The article informs how other people can participate in the group.

[Baixo Rio Doce] Publication of an article in the Baixo Guandu newsletter mural informing that readers can also send stories to the newspaper.

[Baixo Rio Doce] Publication of an article in the Baixo Guandu newsletter mural informing that service at the ISCs remains normal.

[Baixo Rio Doce] Publication of an article in the Baixo Guandu newsletter mural informing all other official communication channels of the Renova Foundation.

[Médio Rio Doce] Publication of an article in the Cachoeira Escura newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Médio Rio Doce] Publication of an article in the Cachoeira Escura newsletter mural informing that people will continue to receive information through the Voz do Rio Doce newsletter.

[Médio Rio Doce] Publication of an article in the Cachoeira Escura newsletter mural about the communication group that supports the production of the newsletter with an indication of agendas. The article informs how other people can participate in the group.

[Médio Rio Doce] Publication of an article in the Cachoeira Escura newsletter mural informing that readers can also send stories to the newspaper.

[Médio Rio Doce] Publication of an article in the Cachoeira Escura newsletter mural informing that service at the ISCs remains normal.

[Médio Rio Doce] Publication of an article in the Cachoeira Escura newsletter mural informing all other official communication channels of the Renova Foundation.

[Médio Rio Doce] Publication of an article in the Naque newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Médio Rio Doce] Publication of an article in the Naque newsletter mural informing that people will continue to receive information through the Voz do Rio Doce newsletter.

[Médio Rio Doce] Publication of an article in the Naque newsletter mural about the communication group that supports the production of the newsletter with an indication of the agenda. The article informs how other people can participate in the group.

[Médio Rio Doce] Publication of an article in the Naque newsletter mural informing that readers can also send stories to the newspaper.

[Médio Rio Doce] Publication of an article in the Naque newsletter mural informing that service at the ISCs remains normal.

[Médio Rio Doce] Publication of an article in the Naque newsletter mural informing all other official communication channels of the Renova Foundation.

[Médio Rio Doce] Publication of an article in the newsletter mural of Pedra Corrida informing that it will be the last edition, as the newsletter mural will be discontinued.

[Médio Rio Doce] Publication of an article in the Pedra Corrida newsletter mural informing that people will continue to receive information through the Voz do Rio Doce newsletter.

[Médio Rio Doce] Publication of an article in the Pedra Corrida newsletter mural about the communication group that supports the production of the newsletter with an indication of agendas. The article informs how other people can participate in the group.

[Médio Rio Doce] Publication of an article in the Pedra Corrida newsletter mural informing that readers can also send stories to the newspaper.

[Médio Rio Doce] Publication of an article in the Pedra Corrida newsletter mural informing that service at the ISCs remains normal.

[Médio Rio Doce] Publication of an article in the Pedra Corrida newsletter mural informing all other official communication channels of the Renova Foundation.

[Médio Rio Doce] Publication of an article in the Governor Valadares newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Médio Rio Doce] Publication of an article in the Governor Valadares newsletter mural informing that people will continue to receive information through the Voz do Rio Doce newsletter.

[Médio Rio Doce] Publication of an article in the Govenador Valadares newsletter mural about the communication group that supports the production of the newsletter with an indication of agendas. The article informs how other people can participate in the group.

[Médio Rio Doce] Publication of an article in the Governor Valadares newsletter mural informing that readers can also send stories to the newspaper.

[Médio Rio Doce] Publication of an article in the Governor Valadares newsletter mural informing that service at the ISCs remains normal.

[Médio Rio Doce] Publication of an article in the Governor Valadares newsletter mural informing all other official communication channels of the Renova Foundation.

[Médio Rio Doce] Publication of an article in the Tumiritinga newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Médio Rio Doce] Publication of an article in the Tumiritinga newsletter mural informing that people will continue to receive information through the Voz do Rio Doce newsletter.

[Médio Rio Doce] Publication of an article in the Tumiritinga newsletter mural about the communication group that supports the production of the newsletter with an indication of agendas. The article informs how other people can participate in the group.

[Médio Rio Doce] Publication of an article in the Tumiritinga newsletter mural informing that readers can also send stories to the newspaper.

[Médio Rio Doce] Publication of an article in the Tumiritinga newsletter mural informing that service at the ISCs remains normal.

[Médio Rio Doce] Publication of an article in the Tumiritinga newsletter mural informing all other official communication channels of the Renova Foundation.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural informing that people will continue to receive information through the Citizen Repair newsletter.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural about the communication group that supports the production of the newsletter with guidelines. The article informs how other people can participate in the group.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural informing that readers can also send stories to the newspaper.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural informing that service at the ISCs remains normal.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural informing all other official communication channels of the Renova Foundation.

[Baixo Rio Doce] Publication of an article in the Resplendor newsletter mural informing that it will be the last edition, as the newsletter mural will be discontinued.

[Baixo Rio Doce] Publication of an article in the Resplendor newsletter mural informing that people will continue to receive information through the Citizen Repair newsletter.

[Baixo Rio Doce] Publication of an article in the Resplendor newsletter mural about the communication group that supports the production of the newsletter with an indication of agendas. The article informs how other people can participate in the group.

[Baixo Rio Doce] Publication of an article in the Resplendor newsletter mural informing that readers can also send stories to the newspaper.

[Baixo Rio Doce] Publication of an article in the Resplendor newsletter mural informing that service at the ISCs remains normal.

[Baixo Rio Doce] Publication of an article in the Aimorés newsletter mural informing all other official communication channels of the Renova Foundation.

[Support for PG006 Ombudsman Pillar] Creation and dissemination of a WhatsApp pill about the end of the general ombudsman selection process and who was chosen for the position.

Customer service channels

Throughout the month of November, services continued to be provided to the public at the Information and Service Centers (ISCs), which includes welcoming, registering and resolving demands, in addition to offering various information and clarifications.

Throughout the month of November, services continued to be provided to the public at the Information and Service Centers (ISCs), which includes welcoming, registering and resolving demands, in addition to offering various information and clarifications.

Continuing with permanent improvement actions, five improvement and training activities were carried out aimed at ISC agents, including: (1) Communication on Reception for those Affected, on 11/07/2023, (2) Meeting to pass on guidance on changes to the Registration process (PG01) – Part I, on 11/10/2023, (3) Cycle of Training Module 1 - Meeting to provide guidance on changes to the Registration process (PG01) – Part 2, on 11/13/2023, (4) Training cycle Module 2 - Empathy, on 11/22/2023 and (5 ) Training cycle Module 3 - Listening, on 11/29/2023.

Throughout the month of November, the Attorney Assistance Channel (“Doubts Channel”) provided 1,245 services aimed at topics related to the Simplified Indemnity Process (“Novel”). This number includes 406 new demands received via E-mail from the Doubts Channel, 13 in person, 21 remotely and 805 final replies provided to the public.

Dialogue

In Mariana, emphasis on the continuity of meetings for negotiations related to Collective Resettlements: in Paracatu de Baixo, Working Group agendas were held for discussions on collective resettlement of the community and other reparation issues, in addition to the continuity of Inspection agendas for the works of the Collective Resettlement. In Bento Rodrigues, emphasis on the holding of the Bento Rodrigues Group and Work to organize the methodology of the Deliberative Assembly for the Naming of Streets and Public Assets of the Community, as well as other repair matters. Continuing, there was a Deliberative Assembly with the community to name the streets and the district. Mariana also hosted the 3rd Residents Meeting in the New District of Bento Rodrigues.

Regarding the presentation of programs and the theme of economics, meetings to present the Multiplica Rio Doce project were held in the cities of Alpercata, Caratinga, Galiléia, Marliéria and Timóteo, in Minas Gerais and in the cities of Colatina, Marilândia and Baixo Guandu in Espirito Santo. The communities of Regência and Povoação in Linhares (ES) received two evaluation meetings of the first cycle of the Meliponiculture project.

Regarding the relationship actions linked to the Resumption of Aquaculture and Fishing Activities program, the following stand out: collective meeting with professional fishermen to discuss the program's actions in Naque (MG) and presentation meetings of the Fishing Opportunities Project for professional fishermen in Linhares (ES).

Regarding the issue of water quality in the Doce River and water supply, meetings were held with the community of Gesteira Mutirão and representatives of the Public Authorities regarding the Barra Longa Water Supply System (MG). A meeting was also held with residents of Tumiritinga (MG) regarding the quality and conscious use of water. In addition, collective meetings took place with leaders from Aimorés (MG) and Itueta (MG) to present the Monitoring of the Doce River Basin
.
Other notable actions: In Naque (MG) there was a collective meeting with the municipality's Committee of the Affected to receive demands and clarifications regarding the activities of the Renova Foundation. In Barra Longa (MG) a conversation took place with the Communication Group to create the next edition of the newspaper Our Land. In addition, an Accountability Forum took place to present environmental repair actions to the residents of Baixo Guandu (ES).

Communication:
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a radio program about open registrations for the Young Leadership Training project.

[Support for PG019 Micro and Small Business Recovery Program] Production of a radio program about the Business Meeting in ES and MG, carried out by the +Management project.

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program about the partial result of the 3rd edition of the Doce RFP.

[Support for PG033 Education Program for Revitalization of the Doce River] Production of an article for the Baixo Guandu newsletter mural about open registrations for the Young Leadership Training project.

[Support for PG026 Recovery of Permanent Preservation Areas PPA] Production of an article for the Baixo Guandu newsletter mural
about forest restoration and how to participate in the project.

[Baixo Rio Doce] Production of an article for the Baixo Guandu newsletter mural about what TAC GOV is.

[Support for PG007 Animal Assistance Program] Production of an article for the Baixo Guandu newsletter mural about animal adoption.

[Support for PG020 Stimulus to Local Contracting] Production of an article for the Baixo Guandu newsletter mural about job vacancies in the city.

[Support for PG033 Education Program for Revitalization of the Doce River] Production of an article for the Colatina newsletter mural about open registrations for the Young Leadership Training project.

[Support for PG020 Stimulus to Local Contracting] Production of an article for the Colatina newsletter mural on how to sign up for Recoloca Rio Doce.

[Baixo Rio Doce] Production of an article for the Colatina newsletter mural about what TAC GOV is.

[Support for PG007 Animal Assistance Program] Production of an article for the Colatina newsletter mural about animals available for adoption.

[Support for PG020 Stimulus to Local Contracting
] Production of an article for the Colatina newsletter mural about job vacancies in the city.

[Support for PG026 Recovery of Permanent Preservation Areas PPA] Production of material for the radio program (Moment of Reparation) about the planting of seedlings in the Camões Agricultural School area, in Sem-Peixe, with the participation of students.

[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a note for the radio program (Moment of Reparation) informing that the first list of those selected in the 3rd Doce RFP was published.

[Institutional Relations Support] Production of material for the 37th edition of the Our Land newsletter about the experience with the Communication group in the communities of Novo Bento Rodrigues and Paracatu.

[Alto Rio Doce] Production of material for the 37th edition of the Our Land newsletter about the celebration of Arbor Day in Santa Cruz do Escalvado in reference to the day and the theme of sustainability.

[Support for PG001 Survey and Registration of Impacted People] Production of material for the 37th edition of the Our Land newsletter clarifying, in a didactic way, what TAC GOV is.

[Support for PG033 Education Program for Revitalization of the Doce River] Production of material for the 37th edition of the Our Land newsletter about the opening of registrations for the Young Leadership Training RFP.

[Support for PG020 Stimulus to Local Contracting
] Production of an article for the Barra Longa newsletter mural with job opportunities in the region.

[Support for PG007 Animal Assistance Program] Production of an article for the Barra Longa newsletter mural about the dog adoption process.

[Support for PG025 Environmental Recovery Area 1] Production of an article for the Barra Longa newsletter mural about the Corvinas Farm with the recovery of vegetation, which has been carried out since 2022.

[Alto Rio Doce] Production of material for the Barra Longa newsletter mural with step-by-step instructions on how to access the user portal.

[Support for PG033 Education Program for the Revitalization of Doce River] Production of material for the Barra Longa newsletter mural with the deadline for registrations for the Young Leadership Training Notice.

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the Barra Longa newsletter mural about the anti-fraud campaign.

[Foz do Rio Doce] Production of material for the 38th edition of the Voz da Foz newsletter about football classes taking place in Regência and Povoação.

[Support for PG038 Monitoring of the Doce River Basin] Production of an article for the 38th edition of the Voz da Foz newsletter about the mascot of the Doce Vivo project and how to take the project to the communities.

[Support for PG033 Education Program for Revitalization of the Doce River] Production of material for the 38th edition of the Voz da Foz newsletter about registrations to participate in the Young Leadership Training project.

[Support for PG018 Economic Development and Diversification] Production of material for the 38th edition of the Voz da Foz newsletter about the Business Meeting of the +Management project in Espírito Santo.

[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the 38th edition of the Voz da Foz newsletter about the finalists of the Fishing Tournament in Linhares.

[Foz do Rio Doce] Production of an article for the 38th edition of the Voz da Foz newsletter about who are the members of the Foz communications group who support the production of the local newsletter.

[Foz do Rio Doce] Video production with a summary of the articles from the 38th edition of the Voz da Foz newsletter
."Voz da Foz"

[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the Linhares newsletter mural
about the results of the first Linhares Sports Fishing Tournament.

[Support for PG033 Education Program for the Revitalization of Doce River] Production of an article for the Linhares newsletter mural about registrations for the Young Leadership Training project.

[Support for PG018 Economic Development and Diversification] Production of an article for the Linhares newsletter mural about the +Management project business meeting in Espírito Santo.

[Support for PG018 Economic Development and Diversification] Production of an article for the Linhares newsletter mural about the project "What do the waters say?", in partnership with Ronaldo Fraga.

[Foz do Rio Doce] Production of an article for the Linhares newsletter mural about TAC GOV and how it works.

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the Linhares newsletter mural about the Entrepreneurship, Citizenship and Leisure Action that took place in Regência and inviting for the action in Povoação

[Support for PG020 Stimulus to Local Contracting
] Production of material for Rio Doce and Santa Cruz do Escalvado newsletter mural with job opportunities in the region.

[Support for PG007 Animal Assistance Program] Production of an article for newsletter mural of Rio Doce and Santa Cruz do Escalvado about the dog adoption process.

[Support for PG020 Stimulus to Local Contracting
] Production of an article for newsletter mural of Rio Doce and Santa Cruz do Escalvado about the virtual meetings of the +Management Project.

[Support for PG001 Survey and Registration of Impacted People] Production of material for newsletter mural of
Rio Doce and Santa Cruz do Escalvado with step-by-step instructions on how to access the User Portal.

[Support for PG033 Education Program for the Revitalization of Doce River] Production of an article for newsletter mural of Rio Doce and Santa Cruz do Escalvado about registrations to participate in the Young Leadership Training project.

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for newsletter mural of Rio Doce and Santa Cruz do Escalvado on how to forward reports of irregularities in compensation.

[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting people to the Opening Spaces project in Santana do Deserto.

[Support for PG033 Education Program for the Revitalization of Doce River] Production of a radio program about registrations for Young Leadership Training.

[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a radio program inviting the Entrepreneurship, Citizenship and Leisure Action in Povoação.

[Support for PG018 Economic Development and Diversification] Production of a radio program about the project "What do the waters say?", in partnership with Ronaldo Fraga.

[Support for PG032 Improvement of Water Supply Systems] Production of folder on the removal of the cofferdam in Linhares.

[Support for PG017 Resumption of Farming Activities] Production of WhatsApp pill inviting training on good practices in the production of fresh cheese.

[Support for PG038 Monitoring of the Doce River Basin
] Production of WhatsApp pill inviting participation in water collection for analysis.

[Support for PG033 Education Program for the Revitalization of Doce River
] Production of material for the 35th edition of the Voice of the Community newsletter about the opening of registrations for the Young Leadership Training Notice.

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the 35th edition of the Voice of the Community newsletter about the anti-fraud campaign.

[Support for PG018 Economic Development and Diversification] Production of material for the Voice of the Community newsletter about the conversation circles at Entrepreneur's House in Mariana.

[Support for PG001 Survey and Registration of Impacted People] Production of material for newsletter mural of
Mariana with step-by-step instructions on how to access the User Portal.

[Mariana] Production of an article for newsletter mural of
Mariana about public transport schedules in Paracatu.

[Support for PG020 Stimulus to Local Contracting
] Production of an article for newsletter mural of
Mariana about the + Management Project virtual meetings.

[Support for PG018 Economic Development and Diversification] Production of an article for newsletter mural of Mariana about the conversation circles at Entrepreneur's House.

[Support for PG033 Education Program for the Revitalization of Doce River] Production of an article for newsletter mural of Mariana about the opening of registrations for the Young Leadership Training RFP.

[Support for PG008 Reconstruction of Villages - Novo Bento Rodrigues] Production and distribution of the 56th digital edition of the Novo Bento Rodrigues Report with information about the Novo Bento Rodrigues resettlement process for the community.

[Support for PG008 Reconstruction of Villages - Novo Bento Rodrigues] Production and distribution of the 56th printed edition of the Novo Bento Rodrigues Report with information about the Novo Bento Rodrigues resettlement process for the community.

[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 56th digital edition of the Paracatu Report with information about the Paracatu resettlement process for the community.

[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 56th printed edition of the Paracatu Report with information about the Paracatu resettlement process for the community.

[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of an information pill for the Paracatu community about selective collection in the new district.

Dialogue:
In Mariana, emphasis on the continuity of meetings for negotiations related to Collective Resettlements: in Paracatu, Working Group agendas were held for discussions on collective resettlement of the community and other reparation issues, in addition to the continuity of Inspection agendas for the works of the Collective Resettlement. In Novo Bento Rodrigues, highlights include the holding of a Deliberative Assembly to vote on the potential area for the construction of the resettlement cemetery and the holding of the 2nd Meeting of Residents of the District of Novo Bento Rodrigues, with a focus on encouraging the social participation of residents in decision-making processes community and strengthening initiatives to promote economic growth and sustainability. In Ponte do Gama (Mariana), an agenda was held with the community to clarify the operation and maintenance of the Water Supply System.

In continuity with the actions to Resume Aquaculture and Fishing Activities, highlights include: In Linhares (ES) and Aracruz (ES) meetings were held with the group “As Meninas”, Association of Fishermen and Aquaculturists of Guaxe (APIGUA) and Association of Fishermen of Barra do Riacho to carry out a participatory technical diagnosis for the execution of the Fishing Opportunities project. In Santa Cruz do Escalvado (MG), a conversation was held with residents of Novo Soberbo to present the scope of activity of Igarapesca Consultancy, dedicated to promoting Fishing Tourism in the localities.

Highlight was the meeting with leaders and residents of the municipalities of Linhares (ES), Baixo Guandu (ES), Colatina (ES) and Marilândia (ES) to present the Young Leadership Training project, dedicated to training young people capable of acting as agents of change in their communities, contributing to the construction of a more sustainable future.

Customer service channels:
Throughout the month of October, services continued to be provided to the public at the Information and Service Centers (ISCs), which includes welcoming, registering and resolving claims, in addition to offering various information and clarifications.

During the month, 31 service campaigns were also carried out through the Mobile ISCs, decentralized units that seek to expand the reach of the service offered by the ISCs in several affected locations.

Continuing with permanent improvement actions, two training activities were carried out aimed at ISC agents, including: (1) Non-Violent Communication and Interpersonal Development – Part 2, on 10/04/2023, (2) Emotional Intelligence, on 10/11/2023 and (3) Conflict Mediation, on 10/18/2023.

Throughout the month of October, the Lawyer Assistance Channel (“Doubts Channel”) provided 2,137 services aimed at topics related to the Simplified Compensation Process (“Novel”). This number includes 803 new demands received via E-mail from the Doubts Channel, 3 in person, 39 remotely and 1.292 final replies provided to the public.

Ombudsman's Office
There were no relevant facts this month.

Communication
[Support for PG032 Improvement of Water Supply Systems] Production of a folder on the construction of a pipeline for alternative water collection in Baixo Guandu. The folder explains what the work is, the route it will cover and Renova's responsibilities in this process.
"[Support for PG005 Social Protection Program] Production of a spot for a sound car inviting the Galileia
community on the presentation of Social Protection actions and formation of the Work Plan Actions Monitoring Committee (Comapps)."
[Médio Rio Doce] Production of a spot for a sound car inviting the Tumiritinga community to the “Results” Accountability Forum.
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the ISC newsletter mural
in Cachoeira Escura about the new Doce Alive
mascot."
[Support for PG038 Monitoring of the Doce River Basin] Production of an article for the ISC newsletter mural in Naque about the new Doce Alive mascot.
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the ISC newsletter mural in Pedra Corrida about the new Doce Alive mascot."
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the ISC newsletter mural in Governador Valadares about the new Doce Alive mascot."
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the ISC newsletter mural in Tumiritinga about the new Doce Alive mascot."
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC newsletter mural in Cachoeira Escura on the closure of the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC newsletter mural in Naque on the closure of the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC newsletter mural in Pedra Corrida on the closure of the Simplified Indemnity System.
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC newsletter mural
in Governador Valadares about the closure of the Simplified Compensation System."
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC newsletter mural
in Tumiritinga about the closure of the Simplified Indemnity System."
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of an article for the Governador Valadares ISC newsletter mural about registrations for the Strengthening of Local Organizations (FOL) project.
"[Support for PG020 Stimulus for Local Hiring] Production of an article for the ISC newsletter mural
in Governador Valadares with tips on how to sign up for the Recoloca Rio Doce platform."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the ISC newsletter mural
in Cachoeira Escura about registrations for the Strengthening of Local Organizations Project (FOL)."
"[Support for PG020 Stimulus for Local Hiring] Production of an article for the ISC newsletter mural
in Cachoeira Escura with tips on how to sign up for the Recoloca Rio Doce platform."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the Pedra Corrida ISC newsletter mural about registrations for the Strengthening of Local Organizations Project (FOL)."
"[Support for PG020 Stimulus for Local Hiring] Production of an article for the ISC newsletter mural
in Pedra Corrida with tips on how to sign up for the Recoloca Rio Doce platform."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the ISC newsletter mural
in Tumiritinga about registrations for the Local Organizations Strengthening Project (FOL)."
"[Support for PG020 Stimulus for Local Hiring] Production of an article for the ISC newsletter mural
in Tumiritinga with tips on how to sign up for the Recoloca Rio Doce platform."
"[Médio Rio Doce] Production of an article for the ISC newsletter mural
in Governador Valadares with information about technical consultancy services for Médio Rio Doce."
"[Médio Rio Doce] Production of material for the ISC newsletter mural
in Cachoeira Escura with information about technical consultancy services for Médio Rio Doce."
[Médio Rio Doce] Production of an article for the Naque ISC newsletter mural with information about technical consultancy services at Médio Rio Doce.
"[Médio Rio Doce] Production of an article for the ISC newsletter mural
in Pedra Corrida with information about technical consultancies at Médio Rio Doce."
"[Médio Rio Doce] Production of an article for the ISC newsletter mural
in Tumiritinga with information about technical consultancies at Médio Rio Doce."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the ISC newsletter mural
in Cachoeira Escura about the Entrepreneurship, Citizenship and Recreation
Action that took place in Periquito."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the ISC newsletter mural
in Pedra Corrida about the Entrepreneurship, Citizenship and Recreation
Action that took place in Periquito."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the ISC newsletter mural
in Governador Valadares about the Entrepreneurship, Citizenship and Recreation
Action that took place in Periquito."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the Naque ISC newsletter mural about the Entrepreneurship, Citizenship and Recreation
Action that took place in Periquito."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the ISC newsletter mural
in Tumiritinga about the Entrepreneurship, Citizenship and Recreation
Action that took place in Periquito."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for a radio program (Moment of Reparation
) about the football project of the i Ajudôu institute, in Timóteo, supported by Doce RFP
."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material for the radio program (Moment of Reparation) of the Safer Compensation campaign, promoting channels for sending reports of suspected cases of irregularities in compensation."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for a radio program (Moment of Reparation
) to publicize an event from the Criança em Movimento project, in Ipatinga, supported by Doce RFP
."
"[Support for PG030 Terrestrial Fauna and Flora] Publication of an article in the 15th edition of the Voices of the Territory newsletter
about the arrival of spring and biodiversity monitoring actions carried out by the Renova Foundation."
"[Calha do Rio Doce] Publication of an article in the 15th edition of the Voices of the Territory newsletter
about the Calha do Rio Doce Communication group, which completed one year of activity."
"[Calha do Rio Doce] Publication of an article in the 15th edition of the Voices of the Territory newsletter
about residents of Ipaba do Paraíso and Baixa Verde who work with food production to generate income."
"[Support for PG038 Doce River Basin Monitoring
] Publication of an article in the 15th edition of the Voices of the Territory newsletter
about the new mascot of the Doce Alive
project."
"[Support for PG018 Development and Economic Diversification] Publication of an article in the 15th edition of the Voices of the Territory newsletter
about the first year of the Lagoa Verde Community Bank, in Baixa Verde (Dionísio community)."
"[Calha do Rio Doce] Video production, with subtitles and translation into sign language, with a summary of the articles published in the September edition of the Voices of the Territory newsletter
."
"[Support for PG017 Resumption of Agricultural Activities] Publication of an article in the 14th edition of the Voice of the Doce River
newsletter
about the resumption of rural activities in Conselheiro Pena."
"[Support for PG018 Economic Development and Diversification] Publication of an article in the 14th edition of the Voice of the Doce River
newsletter
about the Cachoeira Escura community bank."
"[Médio Rio Doce] Publication of an article in the 14th edition of the Voice of the Doce River
newsletter
explaining how TAC-Governance works."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Publication of an article in the 14th edition of the Voice of the Doce River
newsletter
about the Entrepreneurship, Citizenship and Recreation
Action in Periquito and invitation to the action in Governador Valadares."
"[Support for PG018 Economic Development and Diversification] Publication of an article in the 14th edition of the Voice of the Doce River
newsletter
about residents of Tumiritinga who produce coconut candy and sweets."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for a radio program (Moment of Reparation) to publicize the report on the Entrepreneurship, Citizenship and Recreation
Action in Periquito and invite residents of Governador Valadares to participate in the action at County."
"[Médio Rio Doce] Video production, with subtitles and translation into sign language, with a summary of the articles published in the September edition of the Voices of the Territory newsletter
."
[Médio Rio Doce] Production of a spot for a sound car inviting the Conselheiro Pena community to the “Results” Accountability Forum.
[Médio Rio Doce] Production of a spot for a sound car inviting the community of Barra do Cuieté to the “Results” Accountability Forum.
"[Support for PG035 Information for the Population] Production of material for a radio program (Moment of Reparation
) to publicize a Knowledge on the Agenda lecture, on the quality of the Gualaxo do Norte and Carmo rivers."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for a radio program (Moment of Reparation
) to publicize and invite residents of Governador Valadares to participate in the action in the municipality."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of a radio program (Moment of Reparation) with content from the Safer Compensation campaign on tips on how to avoid falling victim to scams."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of a WhatsApp pill informing that the Renova Foundation is paying the monetary correction of the Simplified Indemnity System (Novel)."
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with information on registration and how registration interviews are scheduled.
[Support for PG018 Economic Development and Diversification] Video production about the first year of activities of the Lagoa Verde Community Bank, in Baixa Verde (Dionísio).
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the radio program (Moment of Reparation
) about the inauguration of the Bom Jesus do Galho public library."
"[Calha do Rio Doce] Production of material for the radio program (Moment of Reparation
) with a summary of the September edition of the Voices of the Territory newsletter
."
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the Bento Report, digital version, for families in Bento Rodrigues with information related to the resettlement process.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the Bento Report, video version, for families in Bento Rodrigues with information related to the resettlement process.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the Bento Report, printed version, for families in Bento Rodrigues with information related to the resettlement process.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the video Bento in 1 min with reporting on progress in the resettlement process for families in Bento Rodrigues.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the video about edition number 55 of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of edition 55 of the Paracatu Report, a monthly newsletter aimed at families in the Collective resettlement.
[Support for PG008 Reconstruction of Towns - Paracatu] Production of video dissemination on the readiness of the new district of Paracatu with the themes: transport, temporary commerce and hoarding panels.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the video in 1 minute with the main progress of the works, readiness of the new district and actions carried out with the families of Paracatu.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of an introductory GIF for the Paracatu podcast with information about João Banana’s Bar - Part 1.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a podcast for families in Paracatu with information about João Banana’s Bar - Part 1.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of an introductory GIF for the Paracatu podcast with information about João Banana’s Bar - Part 2.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a podcast to families in Paracatu with information about João Banana’s Bar - Part 2.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and dissemination of a WhatsApp pill with information about training opportunities to work in water and sewage treatment plants.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a WhatsApp pill with information about training opportunities.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of video for dissemination of the readiness of the new district of Paracatu with the themes: garbage collection schedule, afforestation and resident safety.
[Support for PG008 Reconstruction of Towns - Paracatu] Production of video dissemination about the readiness of the new district of Paracatu showing resident João Elói receiving the keys to the property.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and dissemination of the booklet with information on property warranties in resettlements.
"[Mariana] Production of material for the 34th edition of Voice of the Community
about the new beginning of life in the new community of Bento Rodrigues."
"[Support for PG011 Recovery of Schools and Reintegration of the School Community] Production of material for the 34th edition of Voice of the Community
on the return of children to the Bento Rodrigues municipal school."
"[Support for PG007 Animal Assistance Program] Production of material for the 34th edition of Voice of the Community
on the adoption process of rescued animals in affected communities."
"[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of material for the 34th edition of Voice of the Community
on the construction and inauguration of the recreation
and sports area for the community of Ponte do Gama, in Mariana."
"[Support for PG038 Doce River Basin Monitoring
] Production of material for the 34th edition of Voice of the Community
about the new phase of the Doce Alive
project, which will be carried out in schools in Mariana."
"[Mariana] Production of material for the 34th edition of Voice of the Community
on the newsletter
distribution process and standardization of delivery people."
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill to highlight available job vacancies in the new districts of Bento Rodrigues and Paracatu.
"[Support for PG033 Education Program for the Revitalization of Doce River] Production of a WhatsApp pill about the opening of registrations for the Young Leadership Training notice in the Doce River Basin
."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the Mariana’s ISC newsletter mural on the correct use of the User Portal with a step-by-step guide on how to access it."
[Support for PG008 Reconstruction of Villages] Production of an article for the Mariana’s ISC newsletter mural about the move of families from Paracatu to the new community.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the Mariana’s ISC newsletter mural informing about the beginning of drainage works in the Ponte do Gama district.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Mariana’s ISC newsletter mural about the Camargos Festival.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Mariana’s ISC newsletter mural about the Iron Biker Brasil event passing through Bento Rodrigues.
[Support for PG007 Animal Assistance Program] Production of an article for the Mariana’s ISC newsletter mural about the animal adoption campaign.
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the 37th edition of the Our Land
newsletter about the Charms of Doce River
project, approved in the second edition of the Doce RFP
."
"[Support for PG040 CAR and PRAs] Production of material for the 37th edition of the Our Land
newsletter on the reforestation of the Atlantic forest carried out through the Environmental Regularization Program."
"[Alto Rio Doce] Production of material for the 37th edition of the Our Land
newsletter about how the Our Land
newsletter is made and what the Alto Rio Doce communication group is."
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC newsletter mural
in Barra Longa about the closure of the Simplified Compensation System."
"[Support for PG020 Stimulus for Local Hiring] Production of an article for the ISC newsletter mural
of Barra Longa about job opportunities in the city and the region."
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the ISC newsletter mural
de Barra Longa explaining the second phase of the Doce Alive
project."
"[Support for PG017 Resumption of Agricultural Activities] Production of material for the ISC newsletter mural
in Barra Longa explaining the disease Tuberculosis in humans and animals."
"[Alto Rio Doce] Production of an article for ISC newsletter mural
of Barra Longa explaining what TAC-GOV is and what it works for."
"[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the ISC newsletter mural
in Barra Longa inviting people to the 1st Heritage Meeting - Activating Connections."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a WhatsApp pill inviting people to the meeting on sport fishing with technicians from the Tourism, Culture, Recreation
and Sport Program and the Igarapesca consultancy."
[Alto Rio Doce] Production of a WhatsApp pill containing the official information channels of the Renova Foundation.
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the ISC newsletter mural
de Rio Doce and Santa Cruz do Escalvado about the closure of the Simplified Compensation System."
"[Support for PG020 Stimulus for Local Hiring] Production of an article for the ISC newsletter mural
of Rio Doce and Santa Cruz do Escalvado with job vacancies for the region."
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the ISC newsletter mural
of Rio Doce and Santa Cruz do Escalvado explaining the second phase of the Doce Alive
project."
[Support for PG017 Resumption of Agricultural Activities] Production of material for the Rio Doce and Santa Cruz do Escalvado ISC newsletter murals explaining the Tuberculosis disease in humans and animals.
"[Alto Rio Doce] Production of an article for ISC newsletter mural
of Rio Doce and Santa Cruz do Escalvado explaining what TAC-GOV is and what it works for."
"[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the ISC newsletter mural
de Rio Doce and Santa Cruz do Escalvado reporting on road maintenance works in Santa Cruz do Escalvado."

Dialogue
In Mariana, emphasis is placed on the continued holding of meetings for discussions related to the municipality's Collective Resettlements. In Paracatu de Baixo, agendas for the Extraordinary Working Group were held to discuss the Nomination Assembly of New Commission Members and other reparation matters, as well as the continuity of on-site visits to Inspect the Collective Resettlement Works. In relation to the Resettlement of the Bento Rodrigues community, meetings of the Working Group were held to organize the methodology for holding the Deliberative Assembly to name Streets and Public Facilities in the community, as well as the 1st Residents' Meeting in the New District of Bento Rodrigues. Regarding the topic of Fishing, we highlight the holding of Conversation Circles to present the scope of Tourism and Fishing programs, as well as to present the scope of action of Igarapesca consulting firm, where participants defined which training courses will be held. These actions were carried out in the municipalities of Santa Cruz do Escalvado (MG), Periquito (MG) and Rio Doce (MG).
In continuity with the Water Monitoring actions, Working Groups were held with community leaders from Baixo Guandu (ES) and Colatina (ES) regarding monitoring the actions of the Doce River Basin Monitoring Program.
With regard to the Tailings Management Programs and the Agricultural Activities Resumption Program, the municipalities of Colatina (ES), Marilândia (ES) and Baixo Guandu (ES) received actions to present the Tailings Management Program and the Resumption of Agricultural Activities.
"Continuing the actions to guarantee Transparency and Social Control over the Renova Foundation's actions with the communities, Accountability Forum events (“Results”) were held in the following locations: in Alpercata (MG), the Strengthening of Local Organizations RFP was presented, as well as presentations of the actions of Doce RFP
and Doce Alive
. In Tumiritinga (MG), it presented data from the Doce River Basin Monitoring
, actions from the Supply System Improvement Program and actions from the Innovation Promotion Program. Belo Oriente (MG), included actions to present data from the Doce River Basin Monitoring
, actions to Improve the Water Supply System, actions on Sewage Collection and Treatment and Disposal of Solid Waste, and also the presentation of the Notice for Strengthening Local Organizations (FOL). Naque (MG), in addition to the presentation of Monitoring data from the Doce River Basin
and Waste Collection and Treatment actions, also received a presentation of forest recovery actions. The theme of the Resumption of Agricultural Activities was transversal to all meetings."
Highlight for the meeting with leaders and residents of the municipalities of Ipatinga (MG), Sem Peixe (MG), Dionísio (MG), Governador Valadares (MG), Naque (MG) and Aracruz (MG) to present information about the Project of Strengthening Local Organizations (FOL).
"In Santa Cruz do Escalvado (MG), a conversation took place with the Communication Group to create the next edition of the newspaper Our Land
, as well as two other conversations with students from municipal schools regarding Arbor Day. Furthermore, Barra Longa (MG) hosted a conversation with rural producers to discuss the scope of the Agricultural Activities Resumption Program and training in cheese making. Still on this topic, Aimorés (MG) hosted a collective meeting with rural producers from Lot 11 of Ater to present the actions of the Resumption of Agricultural and Livestock Activities Program."
And finally, in Galiléia (MG) there was a meeting to discuss the Municipal Social Protection Program Assessment Committee, COMAPPS. And in Linhares (ES) there was a meeting to present the Recoloca Rio Doce platform.

Customer service channels
Throughout the month of September, services continued to be provided to the public at the Information and Service Centers (ISCs), which includes welcoming, registering and resolving demands, in addition to offering various information and clarifications.
During the month, 31 service campaigns were also carried out through the Mobile ISCs, decentralized units that seek to expand the reach of the service offered by the ISCs in several affected locations.
Continuing with permanent improvement actions, three training activities were carried out aimed at ISC agents, including: (1) Training Workshop in Portuguese Language and Writing, on 09/18/2023; (2) Interpersonal Relationship and Non-Violent Communication Training, on 09/28/2023; and (3) Alignment of Content relating to the Integrated Registration Program, on 09/29/2023.
With the aim of expanding individualized service and reaching audiences involved in other actions offered by the Renova Foundation, the mobile ISCs teams participated in collective dialogue agendas with a focus on publicizing Mobile ISCs actions that are planned, as well as hosting individual requests after agendas: (1) Results - Accountability Forum in Cachoeira Escura, Belo Oriente (MG), on 09/20/2023; (2) Results - Accountability Forum in Alpercata (MG), on 09/19/2023; (3) Results - Accountability Forum in Tumiritinga (MG), on 09/21/2023; (4) Producers in Focus at Instituto Terra, Aimorés (MG), on 09/23/2023; and (5) Results - Accountability Forum in Naque (MG) on 09/27/2023.
Throughout the month of September, the Lawyer Assistance Channel (“Doubts Channel”) provided 2,009 services aimed at topics related to the Simplified Indemnity Process (“Novel”). This number includes 911 new demands received via E-mail from Canal Dúvidas (763), in person (27) and remotely (121) and; 950 final replies provided to the public.

Ombudsman's Office
There were no relevant facts this month.

Communication
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for a radio program (Moment of Reparation) about the Minas Gerais Children's Film Festival (Feci), an Ipatinga project supported by Doce RFP.
[Support for PG006 Ombudsman Pillar] Production of articles for the Radio program (Moment of Reparation) about the selection process for the position of ombudsman at Renova and about the Ombudsman's service via WhatsApp.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Santa Rita, community of Marliéria, to the "results" Forum meeting on 08/08.
[Calha do Rio Doce] Production of WhatsApp pill inviting residents of Ipaba to the "results" Forum meeting on 08/09.
[Calha do Rio Doce] Production of WhatsApp pill inviting residents of Santana do Paraíso to Forum "results" meeting on 08/10.
[Médio Rio Doce] Production of material for a radio program (Moment of Reparation) about the Information and Service Centers (ISC) in Médio Rio Doce.
[Support for PG015 Promotion of Innovation] Production of a note for the radio program (Moment of Reparation) informing that the registration deadline for the Roots project has been extended to 08/06.
[Support for PG005 Social Protection Program] Production of a radio program (Moment of Reparation) about the inauguration of the Rio Doce Community Center, in São Lourenço (Bugre district), made possible through the Social Protection Technical Cooperation Agreement.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of a radio program (Moment of Reparation) about an audiovisual workshop with students from a state school in Governador Valadares, a project supported by Doce RFP.
[Calha do Rio Doce] Publication of an article in the 14th edition of the Vozes do Território newsletter explaining how the Renova Foundation and its programs work in the Calha do Rio Doce.
[Calha do Rio Doce] Publication of a note in the 14th edition of the Vozes do Território newsletter about the Bean project, developed in the rural communities of Rio Casca.
[Calha do Rio Doce] Publication of a note in the 14th edition of the Vozes do Território newsletter about the Mobile ISC (Information and Service Center).
[Support for PG005 Social Protection Program] Publication of a note in the 14th edition of the Vozes do Território newsletter about the inauguration of the Rio Doce Community Center, in São Lourenço (Bugre district).
[Support for PG015 Promotion of Innovation] Publication of a note in the 14th edition of the Vozes do Território newsletter about the Rio Doce Labs project, developed in Ipatinga.
[Support for PG020 Stimulus to Local Contracting] Publication of a note in the 14th edition of the Vozes do Território newsletter on the Recoloca Rio Doce platform.
[Support for PG013 Tourism, Culture, Sport and Recreation] Publication of a note in the 14th edition of the Vozes do Território newsletter about the Doce RFP.
[Support for PG013 Tourism, Culture, Sport and Recreation] Publication of a note in the 14th edition of the Vozes do Território newsletter on the revitalization of public libraries in Calha municipalities through the Reading Incentive Project.
[Support for PG038 Doce River Basin Monitoring] Publication of a note in the 14th edition of the Vozes do Território newsletter about the Doce Alive project.
[Support for PG020 Stimulus to Local Contracting] Publication of a note in the 14th edition of the Vozes do Território newsletter about the +Management project.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Publication of a note in the 14th edition of the Vozes do Território newsletter on sanitation works and solid waste collection.
[Calha do Rio Doce] Publication of a note in the 14th edition of the Vozes do Território newsletter explaining the difference between reparatory and compensatory programs.
[Médio Rio Doce] Production of text for the ISC newsletter mural in Cachoeira Escura (Belo Oriente) about updating the mailing list for those affected to receive the newspaper with the communities.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of text for the ISC newsletter mural in Cachoeira Escura (Belo Oriente) about the extension of the registration deadline for the Strengthening of Local Organizations (FOL) project.
[Médio Rio Doce] Text production for the ISC newsletter mural in Cachoeira Escura (Belo Oriente) about the Transparency Portal.
[Support for PG038 Doce River Basin Monitoring ] Production of text for the ISC newsletter mural in Cachoeira Escura (Belo Oriente) about the news of the Doce Alive project.
[Support for PG035 Information for the Population] Production of text for the ISC newsletter mural in Cachoeira Escura (Belo Oriente) about the workshops of the Trails of Memory project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural in Cachoeira Escura (Belo Oriente) with information on the registration of those affected.
[Médio Rio Doce] Production of text for the ISC of Naque newsletter mural about updating the mailing list for those affected to receive the newspaper with the communities.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of text for the ISC of Naque newsletter mural about the extension of the registration deadline for the Strengthening of Local Organizations (FOL) project.
[Médio Rio Doce] Production of text for the ISC of Naque newsletter mural about the Transparency Portal.
[Support for PG038 Doce River Basin Monitoring] Production of text for the ISC of Naque newsletter mural about news from the Doce Alive project.
[Support for PG035 Information for the Population] Production of text for the ISC of Naque newsletter mural about the workshops of the Trails of Memory project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC of Naque newsletter mural with information about the registration of those affected.
[Médio Rio Doce] Production of text for the ISC newsletter mural in Periquito (Pedra Corrida) about updating the mailing list for those affected to receive the newspaper with the communities.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of text for the ISC newsletter mural in Periquito (Pedra Corrida) about the extension of the registration deadline for the Strengthening of Local Organizations (FOL) project.
[Médio Rio Doce] Text production for the ISC newsletter mural in Periquito (Pedra Corrida) about the Transparency Portal.
[Support for PG038 Doce River Basin Monitoring] Production of text for the ISC newsletter mural in Periquito (Pedra Corrida) about the news of the Doce Alive project.
[Support for PG035 Information for the Population] Production of text for the ISC newsletter mural in Periquito (Pedra Corrida) about the workshops of the Trails of Memory project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural in Periquito (Pedra Corrida) with information about the registration of those affected.
[Médio Rio Doce] Text production for the ISC newsletter mural in Governador Valadares about updating the mailing list for those affected to receive the newspaper with the communities.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of text for the ISC newsletter mural in Governador Valadares about the extension of the registration deadline for the Strengthening of Local Organizations (FOL) project.
[Médio Rio Doce] Text production for the ISC newsletter mural in Governador Valadares about the Transparency Portal.
[Support for PG038 Doce River Basin Monitoring] Production of text for the ISC newsletter mural in Governador Valadares about the news of the Doce Alive project.
[Support for PG035 Information for the Population] Production of text for the ISC newsletter mural in Governador Valadares about the workshops of the Trails of Memory project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural in Governador Valadares with information about the registration of those affected.
[Médio Rio Doce] Production of text for the ISC newsletter mural in Tumiritinga about updating the mailing list for those affected to receive the newspaper with the communities.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of text for the ISC newsletter mural in Tumiritinga about the extension of the registration deadline for the Strengthening of Local Organizations (FOL) project.
[Médio Rio Doce] Production of text for the ISC newsletter mural in Tumiritinga about the Transparency Portal.
[Support for PG038 Doce River Basin Monitoring] Production of text for the Tumiritinga ISC newsletter mural about news from the Doce Alive project.
[Support for PG035 Information for the Population] Production of text for the ISC newsletter mural in Tumiritinga about the workshops of the Trails of Memory project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural in Tumiritinga with information about the registration of those affected.
[Médio Rio Doce] Publication of an article in the 13th edition of Voz do Rio Doce about renegotiation.
[Médio Rio Doce] Publication of an article in the 13th edition of Voz do Rio Doce about the work of technical advisors in the Médio Rio Doce territory.
[Support for PG013 Tourism, Culture, Sport and Recreation] Publication of an article in the 13th edition of Voz do Rio Doce about registrations for the second edition of the Strengthening Local Organizations (FOL) project.
[Support for PG038 Doce River Basin Monitoring] Publication of an article in the 13th edition of Voz do Rio Doce about the launch of Piauzim, mascot of the Doce Alive project.
[Support for PG035 Information for the Population] Publication of an article in the 13th edition of Voz do Rio Doce about the Trails of Memory workshops in the Middle Rio Doce territory.
[Support for PG027 Spring Recovery] Publication of an article in the 13th edition of Voz do Rio Doce about spring recovery on a rural property in Periquito.
[Support for PG006 Ombudsman Pillar] Production of material for the radio program (Moment of Reparation) for Mid Doce River about the selection process for the position of ombudsman at Renova and about the Ombudsman's service via WhatsApp.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the radio program (Moment of Reparation) informing that registrations for the Strengthening Local Organizations (FOL) project have been extended until 29/09.
[Calha do Rio Doce] Production of material for a radio program (Moment of Reparation) promoting the August edition of the Vozes do Território newsletter.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for a radio program (Moment of Reparation) about an event at the Minas Gerais Children's Film Festival (Feci) in São José do Goiabal and Ipatinga. The project is supported by Doce RFP.
[Calha do Rio Doce] Video production with a summary of the content of the 14th edition of the Vozes do Território newsletter.
[Médio Rio Doce] Video production with a summary of the content of the 13th edition of the Voz do Rio Doce newsletter.
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill to publicize registrations for the Professional Initiation Course in Human Resources Management, in partnership with Senai, for residents of Ipatinga and the region.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the radio program (Moment of Reparation) for Médio Rio Doce about the project “Catch you by the word", supported by Doce RFP.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the radio program (Moment of Reparation) for Médio Rio Doce about the Fishing Tournament in Governador Valadares.
[Support for Economy and Innovation] Production of material for the radio program (Moment of Reparation) for Médio Rio Doce on Entrepreneurship and Citizenship Action in Periquito.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the video about edition number 54 of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 54th edition of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Preparation of a WhatsApp pill with the invitation to the meeting with the families of Paracatu, held on 08/20.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the video in 1 minute with the main progress of the works, readiness of the new district and actions carried out with the families of Paracatu.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of an introductory GIF for the Paracatu podcast with information about public transport - Part 1.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a podcast to families in Paracatu with information about public transport - Part 1.
[Support for PG008 Reconstruction of Villages - Paracatu] Preparation of a WhatsApp pill with transport routes and times for the meeting with the families of Paracatu, held on 08/20.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of an introductory GIF for the Paracatu podcast with information about public transport - Part 2.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a podcast to families in Paracatu with information about public transport - Part 2.
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Preparation of a WhatsApp pill communicating about the start of renovation work on the bridge in the district of Barreto, in Barra Longa.
[Support for PG020 Stimulus to Local Contracting] Preparation of a WhatsApp pill inviting people to talk about the job market and prepare a CV, via the Recoloca Rio Doce platform.
[Support for PG032 Improvement of Water Supply Systems] Preparation of a WhatsApp pill detailing the water supply maintenance process in Gesteria Mutirão.
[Support for PG025 Environmental Recovery Area 1] Preparation of a WhatsApp pill on aerial monitoring to check the progress of projects carried out in backyards and forest restoration in Barra Longa.
[Support for PG017 Resumption of Agricultural Activities] Preparation of a WhatsApp pill on good practices in the production of fresh cheese.
[Alto Rio Doce] Production of text for the ISC newsletter mural in Barra Longa about the transfer made by the Renova Foundation to the City Hall.
[Mariana] Text production for the Barra Longa ISC newsletter mural about the Intermunicipal Education Meeting.
[Alto Rio Doce] Production of text for the ISC newsletter mural in Barra Longa about employment opportunities in the Bento and Paracatu amplification works.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural in Barra Longa about payment of Novel with monetary correction.
[Support for PG017 Resumption of Agricultural Activities] Production of text for the Barra Longa ISC newsletter mural about rabies, a well-known disease that attacks mammals.
[Alto Rio Doce] Production of text for the ISC newsletter mural in Barra Longa about the renegotiation.
[Support for PG020 Stimulus to Local Contracting] Production of text for the ISC newsletter mural in Rio Doce about job opportunities on construction sites in the region.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of text for the ISC newsletter mural in Rio Doce about the final stretch of registrations for the Strengthening Local Organizations (FOL) notice.
[Support for PG025 Environmental Recovery Area 1] Production of text for the ISC newsletter mural in Rio Doce about the forest restoration process.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural in Rio Doce about payment of Novel with monetary correction.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of text for the ISC newsletter mural about payment of Novel with monetary correction.
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill with job opportunities in resettlement works.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the 14th edition of Repara Cidadão on registrations for the Strengthening Local Organizations (FOL) project.
[Support for PG035 Information for the Population] Production of material for the 14th edition of Repara Cidadão about the Knowledge on the Agenda lectures offered by TIC.
[Baixo Rio Doce] Production of material for the 14th edition of Repara Cidadão with tips for visiting Recanto da Lagoa in Marilândia, in the Pratas da Casa editorship.
[Baixo Rio Doce] Production of material for the 14th edition of Repara Cidadão about the territory's communication channels.
[Support for PG017 Resumption of Agricultural Activities] Production of material for the 14th edition of Repara Cidadão on foot-and-mouth disease and how producers can keep their herds protected.
[Support for PG006 Ombudsman Pillar] Production of material for the 14th edition of Repara Cidadão about the Ombudsman's WhatsApp.
[Support for PG038 Doce River Basin Monitoring] Production of material for the 14th edition of Repara Cidadão about the new mascot of the Doce Alive project.
[Baixo Rio Doce] Video production with a summary of the 14th edition of Repara Cidadão.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of an article for the ISC of Aimorés newsletter mural about registrations for the FOL.
[Support for the Economy and Innovation] Production of an article for the ISC of Aimorés newsletter mural with tips on how to sign up for the Recoloca Rio Doce platform.
[Support for PG017 Resumption of Agricultural Activities] Production of an article for the ISC of Aimorés newsletter mural about foot-and-mouth disease and how producers can keep their herds protected.
[Baixo Rio Doce] Production of material for the Aimorés ISC newsletter mural about the radio program Moment of Reparation and where to listen.
[Baixo Rio Doce] Production of material for the ISC of Aimorés newsletter mural with a tip for a trip to Recanto da Lagoa in Marilândia.
[Support for PG035 Information for the Population] Production of material for the ISC newsletter mural of Aimorés about Knowledge on the Agenda lectures, an action by the TIC.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of radio material for the Moment of Reparation program on registrations for the second edition of the Strengthening Local Organizations (FOL) RFP.
[Support for PG034 Environmental Emergency Preparedness Program] Production of radio material for the Moment of Reparation program about the disaster prevention application, Prox.
[Alto Rio Doce] Production of radio material for the Moment of Reparation program with highlights from the August edition of the Our Land newsletter.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of an article for the ISC of Resplendor newsletter mural about registrations for the FOL.
[Support for the Economy and Innovation] Production of an article for the ISC of Resplendor newsletter mural with tips on how to sign up for the Recoloca Rio Doce platform.
[Support for PG017 Resumption of Agricultural Activities] Production of an article for the ISC newsletter mural in Resplendor about foot-and-mouth disease and how producers can keep their herds protected.
[Baixo Rio Doce] Production of material for the ISC newsletter mural in Resplendor about the radio program Moment of Reparation and where to listen.
[Baixo Rio Doce] Production of material for the ISC newsletter mural in Resplendor with a tip for a trip to Recanto da Lagoa in Marilândia.
[Support for PG035 Information for the Population] Production of material for the ISC newsletter mural in Resplendor about Knowledge on the Agenda lectures, an action by the TIC.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of an article for the ISC of Baixo Guandu newsletter mural about registrations for the FOL.
[Support for the Economy and Innovation] Production of an article for the ISC of Baixo Guandu newsletter mural with tips on how to sign up for the Recoloca Rio Doce platform.
[Support for PG017 Resumption of Agricultural Activities] Production of an article for the ISC of Baixo Guandu newsletter mural about foot-and-mouth disease and how producers can keep their herds protected.
[Baixo Rio Doce] Production of material for the ISC newsletter mural in Baixo Guandu about the radio program Moment of Reparation and where to listen.
[Baixo Rio Doce] Production of an article for the ISC newsletter mural in Baixo Guandu with a tip for a trip to Recanto da Lagoa in Marilândia.
[Support for the Economy and Innovation] Production of an article for the ISC of Baixo Guandu newsletter mural about job vacancies in the city available on the Recoloca platform.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of an article for the ISC of Colatina newsletter mural about registrations for the FOL.
[Support for the Economy and Innovation] Production of an article for the ISC of Colatina newsletter mural with tips on how to sign up for the Recoloca Rio Doce platform.
[Support for PG017 Resumption of Agricultural Activities] Production of an article for the Colatina ISC newsletter mural about foot-and-mouth disease and how producers can keep their herds protected.
[Baixo Rio Doce] Production of material for the ISC newsletter mural in Colatina about the radio program Moment of Reparation and where to listen.
[Baixo Rio Doce] Production of an article for the ISC newsletter mural in Colatina with a tip for a trip to Recanto da Lagoa in Marilândia.
[Support for the Economy and Innovation] Production of an article for the ISC of Colatina newsletter mural about job vacancies in the city available on the Recoloca platform.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the Newsletter "results" on the Sewage Collection and Treatment program and the program's actions in Aimorés.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the Newsletter "results" about the Tourism, Culture, Sport and Recreation program and the program's actions in Aimorés.
[Support for PG005 Social Protection Program] Production of material for the Newsletter "results" about the Social Protection program and the program's actions in Aimorés.
[Baixo Rio Doce] Production of a spot for a sound car inviting the Aimorés community to the "results" Accountability Forum.
[Baixo Rio Doce] Production of a spot for a sound car inviting the Itueta community to the "results" Accountability Forum.
[Baixo Rio Doce] Production of a spot for a sound car inviting the community of Resplendor to the "results" Accountability Forum.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of radio material for the Moment of Reparation program about the Banda Viva project, supported by Doce RFP.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the "results" Newsletter about the Sewage Collection and Treatment program and the program's actions in Resplendor.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the Newsletter "results" about the Tourism, Culture, Sport and Recreation program and the program's actions in Resplendor.
[Baixo Rio Doce] Production of material for the Newsletter "results" on the area of Territory Communication and the communication channels available in Resplendor.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the Newsletter "results" about the Tourism, Culture, Sport and Recreation program and the program's actions in Itueta.
[Support for PG018 Development and Economic Diversification] Production of material for the Newsletter "results" about the Economic Development and Diversity program and the program's actions in Itueta.
[Support for PG017 Resumption of Agricultural Activities] Production of radio material for the Moment of Reparation program about tuberculosis disease.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material for the Moment of Reparation program about the anti-fraud campaign for safer compensation.
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the 35th edition of Our Land on the financial transfer made by the Renova Foundation to the Municipality of Barra Longa for public works.
[Alto Rio Doce] Production of material for the 35th edition of Our Land on the meaning of renegotiation.
[Médio Rio Doce] Production of a spot for a sound car inviting the Naque community to the "results" Accountability Forum.
[Médio Rio Doce] Production of a spot for a sound car inviting the community of Cachoeira Escura to the "results" Accountability Forum.
[Support for PG032 Improvement of Water Supply Systems] Production of a pill informing the population of Linhares about the removal of the cofferdam in Linhares after a court decision.
[Foz do Rio Doce] Q&A production to support the dialogue team in conversations with residents of Linhares to inform about the removal of the cofferdam, according to a court decision.
[Support for Economy and Innovation] Production of material for the radio inviting the Entrepreneurship and Citizenship action in Resplendor.
[Support for PG018 Development and Economic Diversification] Production of radio material inviting the opening of the Itueta community bank.
[Support for PG006 Ombudsman Pillar] Production of an article for the radio informing that the ombudsman now has WhatsApp and publicizing the number.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of radio material informing about registrations in the Strengthening Local Organizations (FOL) project.
[Support for Economy and Innovation] Production of an article for the radio about an overview of the Entrepreneurship and Citizenship action in Resplendor.
[Support for PG018 Development and Economic Diversification] Production of radio material about the credit lines available at the Crescer de Itueta community bank.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of radio material inviting the reopening of the Itueta library. Received resources from the Reading Incentive project.
[Support for PG008 Reconstruction of Towns - Paracatu] Production of material for the Voice of the Community newsletter on provisional commercial property in Paracatu.
[Support for PG034 Environmental Emergency Preparedness Program] Production of material for the Voice of the Community newsletter about the Prox application.
[Mariana] Production of material for the Voice of the Community newsletter about the Renova Foundation's Information and Service Centers in the territories.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material on anti-fraud action.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the Voice of the Community newsletter about the criteria of the Simplified Indemnity System.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of material for the Voice of the Community newsletter about the Fishing Tournament.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of radio material informing about registrations in the Strengthening of Local Organizations project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material on anti-fraud action.
[Support for PG034 Environmental Emergency Preparedness Program] Production of radio material for the Moment of Reparation program about the disaster prevention application, Prox.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of radio material for the Moment of Reparation program about the Fishing Tournament, held in Espírito Santo.
[Support for PG018 Development and Economic Diversification] Production of material for the Radio program (Moment of Reparation) about the Community Bank of Baixa Verde, in Dionísio, which completed one year of activity.
[Support for PG035 Information for the Population] Production of material for the radio program (Moment of Reparation) about Knowledge on the Agenda, a series of online lectures about the Doce River.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program (Moment of Reparation) about the procedures adopted by Renova to analyze whether there are irregularities in compensation.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill for the Safer Compensation campaign with information about irregularities in compensation.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill for the Safer Compensation campaign about what Renova does when it finds irregularities in compensation.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with information about denials for those who requested AFE and did not request registration by 12/21/2021.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp pill informing that, according to a court decision, the Novel will be closed in all locations on 09/29.
[Press] Registration extended for young people to join the journey of entrepreneurship.
[Press] Start of classes at the Municipal School of Bento.
[Press] Recoloca Rio Doce Platform has 645 job vacancies for Mariana and other municipalities.
[Press] Recoloca Rio Doce Platform has 30 job vacancies in municipalities in Espírito Santo.
[Press] Recoloca Rio Doce Platform has 481 job openings for Mariana and other municipalities.
[Press] More than 23 million liters of sewage are now being treated per day in the Doce river basin.
[Press] Free activity brings together recreation, citizenship and entrepreneurship in Linhares.
[Press] Registration open for biodiversity research projects on the Doce River.
[Press] Ponte do Gama community receives new areas for collective use and infrastructure improvements.
[Press] Completion of nine sewage systems in municipalities in Minas Gerais and Espírito Santo in the Doce River Basin.

Dialogue
In Mariana (MG), emphasis is placed on the continued holding of meetings for discussions related to Collective Resettlements in the municipality. In Paracatu de Baixo, the Working Group's agendas were held with the Local Commission and Technical Advisory body for reports and deliberations regarding resettlement, as well as the continuity of on-site visits to Inspect the Collective Resettlement Works. In Bento Rodrigues, meetings of the community Working Group were held to organize the methodology for holding the Deliberative Assembly to name streets and public assets in the community, as well as negotiations related to the resumption of General Working Groups with the community to deliberate on matters of resettlement. In Ponte do Gama, an agenda was held to provide clarifications on the community's Water Supply System. Finally, a meeting with residents from across the municipality of Mariana stands out, to clarify doubts and present the actions carried out by the Renova Foundation in the territory (Annex 1).

In the municipality of Barra Longa (MG), the highlight was the holding of an agenda with the Presidency of the Renova Foundation for active listening and acceptance of the municipality's demands. Still in the month of August, a meeting was held for negotiations and deliberations with owners of listed properties in Barra Longa and a conversation was held with the Communication department to create the next Edition of the newspaper “Our Land”, focusing on topics of interest presented by the participants (Appendix 2).

In support of the activities of the Tourism, Culture, Sports and Recreation Program (PG13), it is worth highlighting the creation of agendas for the presentation of the 2nd RFP for Strengthening Local Organizations (FOL), which aims to boost Formal and Informal Social Organizations operating in related themes. The meetings were held with residents and leaders of Baixo Guandu (ES), Colatina (ES), Marilândia (ES), Linhares (ES), Conselheiro Pena (MG), Tumiritinga (MG) and Galileia (MG), to present the stages and schedule of the RFP, as well as resolving participants' doubts (Annex 3).

In relation to the Fishing theme, it is worth highlighting the creation of agendas to present the scope of work of the specialized consultancy of the Aquaculture and Fishing Activities Resumption Program (PG16) dedicated to technical assistance to professional fishermen, with a focus on the design of productive alternatives for the group. The meetings were held with members of associations and fishing colonies in the municipalities of Periquito (MG), Governador Valadares (MG), Belo Oriente (MG), Aimorés (MG), Resplendor (MG), Conselheiro Pena (MG), Tumiritinga ( MG). In addition, meetings were held to present the “Fishing Opportunities
” project, focusing on the construction of a fish processing center and the creation of alternative economic opportunities for professional fishermen in the municipalities of Ipatinga (MG) and Rio Casca (MG); and meeting with fishermen from Regência and Povoação (Linhares) to update information about the “De Facto Fisherman” project (Annex 4).

Regarding assistance to rural producers, agendas were held in the municipalities of Naque (MG), Belo Oriente (MG) and Periquito (MG) to discuss the importance of adhering to the Environmental Regularization Program – PRA (Law No. 14,595 of June 5 2023). In Alpercata (MG), an agenda was held to clarify sustainable actions related to recycling and selective collection (Appendix 5).

In continuity with the actions to guarantee Transparency and Social Control over the Renova Foundation's actions with the communities, Accountability Forum events (“Results”) were held in the following locations: in Ipaba (MG), a forum was held to present the actions of the Basic Sanitation Program; in Marliéria (MG), the agenda dealt with topics related to the Integrated Registry, Simplified Indemnity System and presentation of the actions of the Population Information Program (PG35); in Aimorés (MG), Resplendor (MG) and Itueta (MG), the meetings dealt with the actions of the Social Protection and Sewage Collection and Treatment Program and Solid Waste Disposal (Annex 6).

In Espírito Santo, the highlight was the holding of a meeting in Areal (Linhares) to present the Board and Chieftaincy of the Botocudos do Areal Indigenous Association; and agenda with the Association of Artisans of Povoação (Linhares) and General Culture Association to align on the “Doce River, Sweet Sea
” project, promoted by the Micro and Small Business Recovery Program (PG19) (Annex 7).

Customer service channels
Continuity of the reception and clarification of doubts in the Information and Service Centers; monitoring, by ISC agents, of registered claims that are pending intermediate or final responses.

In continuation of the ongoing training and alignment actions of the customer service channels, highlight is the participation of agents from the Information and Service Centers in training to align the Narrative on AFE Negative Returns on 08/23/2023.

Ombudsman's Office
There were no relevant facts this month.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of São José do Goiabal to the Project Awareness Workshop, on 07/04.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Baixa Verde, Dionísio community, to the Project Awareness Workshop, on 07/06.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of São Cândido, Caratinga community, to Results Forum on 07/05.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program (Moment of Reparation) about the Cumbuca project, supported by Doce RFP, developed in the municipalities of Ipaba and Caratinga.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a note on the radio program (Moment of Reparation) about the deadline for registration in the third edition of the Doce RFP.
[Support for PG020 Stimulus to Local Contracting] Production of a radio program (Moment of Reparation) about the Recoloca Rio Doce and vacancies available in the Middle region.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program (Moment of Reparation) on registrations for the Strengthening of Local Organizations (FOL) project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC's newsletter mural
in Cachoeira Escura (Belo Oriente) on the payment of monetary correction in the Simplified Indemnity System (Novel).
[Support for PG001 Survey and Registration of People Impacted] Production of an article for the ISC
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural
of the ISC in Cachoeira Escura (Belo Oriente) about the deadline for registration in the third edition of the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural
of the ISC in Cachoeira Escura (Belo Oriente) on the registration for the Strengthening of Local Organizations (FOL) project.
[Support for PG006 Ombudsman Pillar] Production of an article for the newsletter mural of the ISC in Cachoeira Escura (Belo Oriente) about the Ombudsman's service via WhatsApp.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC of Naque newsletter mural on the payment of monetary correction in the Simplified Indemnity System (Novel).
[Support for PG001 Survey and Registration of the Affected Population] Production of an article for the newsletter mural
of the ISC de Naque about the Integrated Registration and the service provided by the company Synergia.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the newsletter mural
of the ISC of Naque on the payment of multiple moral damages in the Simplified Indemnity System (Novel).
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural of the ISC de Naque on the deadline for registration in the third edition of the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural
of the ISC de Naque on the registrations for the Strengthening of Local Organizations (FOL) project.
[Support for PG006 Ombudsman Pillar] Production of an article for the ISC
of Naque newsletter mural about the Ombudsman service via WhatsApp.
[Support for PG002 Reimbursement and Compensation for Impacted Persons] Production of an article for the newsletter mural of the ISC in Pedra Corrida (Periquito) on the payment of monetary correction in the Simplified Indemnity System (Novel).
[Support for PG001 Survey and Registration of the Affected Population] Production of an article for the newsletter mural
of the ISC in Pedra Corrida (Periquito) about the Integrated Registration and the service provided by the company Synergia.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the newsletter mural of the ISC in Pedra Corrida (Periquito) on the payment of multiple moral damages in the Simplified Indemnity System
(Novel).
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural of the ISC in Pedra Corrida (Periquito) about the deadline for registration in the third edition of the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural of the ISC
in Pedra Corrida (Periquito) about the registrations for the Strengthening of Local Organizations (FOL) project.
[Support for PG006 Ombudsman Pillar] Production of an article for the newsletter mural of the ISC in Pedra Corrida (Periquito) about the Ombudsman's service via WhatsApp.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for Governador Valadares' ISC newsletter mural on the payment of monetary correction in the Simplified Indemnity System (Novel).
[Support for PG001 Survey and Registration of the Affected Population] Production of an article for the newsletter mural
of the ISC in Governador Valadares about the Integrated Registration and the service provided by the company Synergia.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for Governador Valadares' ISC
newsletter mural on the payment of multiple moral damages in the Simplified Indemnity System (Novel).
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Governador Valadares' ISC newsletter mural about the deadline for registration in the third edition of the Doce RFP.
[Support for PG006 Ombudsman Pillar] Production of an article for Governador Valadares' ISC newsletter mural about Ombudsman service via WhatsApp.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the newsletter mural of the ISC in Tumiritinga on the payment of monetary correction in the Simplified Indemnity System (Novel).
[Support for PG001 Survey and Registration of the Affected Population] Production of an article for the newsletter mural
of the ISC in Tumiritinga about the Integrated Registration and the service provided by the company Synergia.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the newsletter mural
of the ISC in Tumiritinga on the payment of multiple moral damages in the Simplified Indemnity System (Novel).

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural of the ISC in Tumiritinga about the deadline for registration in the third edition of the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the newsletter mural of the ISC in Tumiritinga on registrations for the Strengthening of Local Organizations (FOL) project.
[Support for PG006 Ombudsman Pillar] Production of material for the newsletter mural of the ISC in Tumiritinga about the Ombudsman service via WhatsApp.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with important information about the Integrated Registration carried out by the company Synergia.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System (Novel) in Aimorés ends on 07/28.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System (Novel) in Bugre ends on 07/31.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of WhatsApp pill informing that registration for the third edition of Doce RFP remains open until the 14/07.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a WhatsApp pill informing that registration for the third edition of the Doce RFP has been extended until 07/21.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System (Novel) in Bugre ends on 07/31.
[Support for PG013 Tourism, Culture, Sport and Recreation] Production of WhatsApp pill informing that registration for the third edition of Doce RFP remains open until the 14/07.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a WhatsApp pill informing that registration for the third edition of the Doce RFP has been extended until 07/21.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 13th edition of the newsletter
Vozes do Território on the project Olhares - Memorial Rio Doce, supported by Doce RFP.
[Support for PG006 Ombudsman Pillar] Publication of an article in the 13th edition of the Vozes do Território newsletter about the new Ombudsman service via WhatsApp.
[Calha do Rio Doce] Publication of an article in the 13th edition of the newsletter
Vozes do Território on the channels of communication for people to find out about repairs and the programs of the Renova Foundation.
[Support to the Economy and Innovation] Publication of an article in the 13th edition of the newsletter Vozes do Território on the Entrepreneurship and Citizenship Action events in Rio Casca, Santana do Paraíso and Timóteo.
[Support for PG038 Doce River Basin Monitoring] Publication of an article in the 13th edition of the Vozes do Território newsletter about the news that will be launched by the Doce Alive project.
[Middle Rio Doce] Publication of an article in the 12th edition of the newsletter Voz do Rio Doce about Jô’s honey, produced by a farmer in the Ilha Brava community, in Governador Valadares.
[Support for PG038 Doce River Basin Monitoring] Publication of an article in the 12th edition of the Voz do Rio Doce newsletter on the news that will be launched by the Doce Alive project.
[Middle Rio Doce] Publication of an article in the 12th edition of the Voz do Rio Doce newsletter on communication channels for people to find out about reparations and Renova Foundation programs.
[Middle Rio Doce] Publication of an article in the 12th edition of the Voz do Rio Doce newsletter explaining how the Information and Service Centers (ISCs) provide services.
[Support for PG017 Resumption of Agricultural Activities] Publication of an article in the 12th edition of the Voz do Rio Doce newsletter on information on precautions to avoid foot-and-mouth disease.
[Support for PG006 Ombudsman Pillar] Publication of an article in the 12th edition of the Vozes do Território newsletter about the new Ombudsman service via WhatsApp.
[Calha do Rio Doce] Video production with a summary of the articles published in the 13th edition of the newsletter Vozes do Território.
[Middle Rio Doce] Production of video with a summary of the articles published in the 13th edition of the newsletter Vozes do Território.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and enveloping of the facade of temporary commercial property in Paracatu. The choice of layout was made together with Mr. Romeu Geraldo de Oliveira, responsible for the establishment.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the video about edition number 53 of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 53rd edition of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Elaboration of a WhatsApp pill with an invitation to the July Festival of Paracatu, held on July 23 (Sunday).
[Support for PG008 Reconstruction of Villages - Paracatu] Video production in 1 minute with the main advances of the works and actions carried out in the month, with the families of Paracatu.
[Support for PG008 Reconstruction of Villages - Paracatu] Elaboration of a pill with reinforcement in the invitation and the route for transporting families to the July Festival of Paracatu, held on July 23 (Sunday).
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a podcast to families in Paracatu with information about the provisional grocery store - Part 1.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a podcast to families in Paracatu with information about the provisional grocery store - Part 2.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a newsletter to families in Paracatu with information on public transport routes and schedules.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and dissemination of radio material on the opening and operation of provisional commercial property in Paracatu. The material was broadcast on radio stations in Mariana and the region.
[Support for PG005 Social Protection Program] Production of material for the 13th edition of the Baixo, Repara Cidadão newsletter, on the various activities offered to residents of Baixo Guandu through the Social Protection program.
[Baixo Rio Doce] Production of material for the 13th edition of the newsletter of Baixo, Repara Cidadão, about VimVer, where the communication group of the territory learned about the different repair actions that take place in Mariana.
[Baixo Rio Doce] Production of material for the 13th edition of the Baixo, Repara Cidadão newsletter, about the little boat that takes trips on the Doce river in Resplendor. The article is from Pratas da Casa.
[Baixo Rio Doce] Production of video with the summary of the articles of the 13th edition of the newsletter of Baixo, Repara Cidadão.
[Support for PG008 Reconstruction of Villages - Gesteira] Production of material for the 34th edition of Terra da Gente newsletter on the ratified agreement for the resettlement of Gesteira, in Barra Longa.
[Alto Rio Doce] Production of an article for the 34th edition of Terra da Gente newsletter about ComeSee held in the city of Governador Valadares to inform about reparation actions.
[Alto Rio Doce] Production of material for the 34th edition of Terra da Gente newsletter about the radio programs that are aired on stations in the territory of Alto.
[Support for PG008 Reconstruction of Villages - Gesteira] Production of content for Barra Longa's newsletter mural about the homologated resettlement agreement of Gesteira.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of content for Barra Longa's newsletter mural about the Intermunicipal Heritage Meeting.
[Support for PG017 Resumption of Agricultural Activities] Production of content for the newsletter mural in Barra Longa on bovine brucellosis.
[Support for PG038 Doce River Basin Monitoring] Production of content for Barra Longa's newsletter mural on news from the Doce Alive project.
[Alto Rio Doce] Production of content for Barra Longa's newsletter mural about the Transparency Portal.
[Alto Rio Doce] Production of content for the newsletter mural in Rio Doce and Santa Cruz do Escalvado about the closing of the Water Circuit.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of content for the Rio Doce and Santa Cruz do Escalvado newsletter mural about the Intermunicipal Heritage Meeting.
[Support for PG017 Resumption of Agricultural Activities] Production of content for the newsletter mural in Rio Doce and Santa Cruz do Escalvado on bovine brucellosis.
[Baixo Rio Doce] Production of content for the newsletter mural of Aimorés about the experience of the communication group at ComeSee Mariana
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for the newsletter mural in Aimorés on the payment of multiple moral damages under the Simplified Indemnity System
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for the newsletter mural in Aimorés on the payment of monetary correction in the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population] Production of content for the newsletter mural in Aimorés on how registration works and about the company Synergia that is carrying out registration in the territories.
[Baixo Rio Doce] Production of content for Aimorés' newsletter mural about boat ride on the Doce River in Resplendor.
[Support to the Economy and Innovation] Production of content for Resplendor's newsletter mural about job openings available on the Recoloca Rio Doce platform to work in Resplendor.
[Baixo Rio Doce] Production of content for Resplendor's newsletter mural about the experience of the communication group at ComeSee Mariana.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for Resplendor's newsletter mural on the payment of multiple moral damages under the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for Resplendor's newsletter mural on the payment of monetary correction in the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population Production of content for Resplendor's newsletter mural about how registration works and about the company Synergia that is carrying out registration in the territories.
[Baixo Rio Doce] Production of content for the Baixo Guandu mural newspaper about the new opening hours of the city's ISC.
[Baixo Rio Doce] Production of content for the Baixo Guandu newsletter mural about the experience of the communication group at ComeSee Mariana.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for the Baixo Guandu mural newspaper on the payment of multiple moral damages under the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for the Baixo Guandu newsletter mural on the payment of monetary correction in the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population] Production of content for the Baixo Guandu newsletter mural about how registration works and about the company Synergia that is carrying out registration in the territories.
[Baixo Rio Doce] Production of content for the newsletter mural in Colatina about the new opening hours of the city's ISC.
[Baixo Rio Doce] Production of content for the newsletter mural in Colatina about the experience of the communication group at ComeSee Mariana.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for the newsletter mural in Colatina on the payment of multiple moral damages under the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of content for Colatina's newsletter mural on the payment of monetary correction in the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population] Production of content for the newsletter mural in Colatina about how registration works and about the company Synergia that is carrying out registration in the territories.
[Baixo Rio Doce] Production of a spot for a sound car inviting the community of Baixo Guandu to a community meeting on monitoring water quality in the city.
[Support for PG005 Social Protection Program] Production of content for the radio program Moment of Reparation about the project carried out by the Elos de Resistência institute in Baixo Guandu. The actions are part of the Social Protection program.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of content for the radio program Moment of Reparation, reinforcing that registration for the Doce RFP is open.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of content for the radio program Moment of Reparation on the Strengthening of Local Organizations (FOL) project.
[Support to the Economy and Innovation] Production of content for the radio program Moment of Reparation about the availability of a vocational course in Marking and Cutting for residents of Colatina.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of content for the radio program Moment of Reparation explaining the Strengthening of Local Organizations (FOL) project and inviting registration.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of content for the radio program Moment of Reparation, reinforcing that registration for the Doce RFP is open.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of content for the radio program Moment of Reparation about the fishing tournament that will take place in Linhares. Fishermen from all over the country can participate.
[Baixo Rio Doce] Production of content for the radio program Moment of Reparation informing that the ISCs in ES have changed their opening hours and reinforcing the hours and addresses of the four ISCs in the territory.
[Alto Rio Doce] Production of content for the radio program Moment of Reparation about the communication channels that exist in the territory of Alto Rio Doce.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of content for the radio program Moment of Reparation about the beginning of the Intermunicipal Heritage Meeting in partnership with Unesco.
[Support for PG017 Resumption of Agricultural Activities] Production of content for the radio program Moment of Reparation, promoting training on milk quality and calf rearing in Barra Longa.
[Support for PG034 Environmental Emergency Preparedness Program] Production of content for the radio program Moment of Reparation on the Prox application, created for weather alerts in Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado.
[Support for PG017 Resumption of Agricultural Activities] Production of content for the radio program Moment of Reparation with explanations on the prevention of rabies, a common disease among animals.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting residents of Merengo district of Santa Cruz do Escalvado, to the conversation circle about the Reparation Plan for Cultural References.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for the radio program (Moment of Reparation) with a balance of the projects supported by the Doce RFP in the municipalities of the Middle East and a reminder for the closing of registrations for the third edition.
[Support for PG015 Promotion of Innovation] Production of radio material (Moment of Reparation) inviting young people from Governador Valadares to enroll in the project Raízes - Entrepreneur’s Journey, a partnership between the Renova Foundation and Dom Cabral Foundation.
[Support for PG015 Promotion of Innovation] Production of a radio article (Moment of Reparation) inviting institutions from Governador Valadares to enroll in the Include project, a partnership between the Renova Foundation and the Campus Party Institute.
[Calha do Rio Doce] Production of material for the radio program (Moment of Reparation) with a balance of the activities of Mobile ISC in Calha, in the first half of 2023.
[Calha do Rio Doce] Production of material for the radio program (Moment of Reparation) presenting the articles published in the July edition of the newsletter Vozes do Território.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System (Novel) in Senhora da Penha, Fernandes Tourinho district, ends on 08/10.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that, according to a court decision, the period for payment of indemnities under the Simplified Indemnity System was changed from 10 to 15 days after the ratification of the agreements.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Renova Foundation began, on 07/17, the retroactive payment of monetary correction for those who received compensation through Novel before September 2022.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 53rd edition of the Bento Report - newsletter version.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 53rd edition of the Bento Report - video version.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 53rd edition of the Bento Report - tabloid printed version.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a pill to publicize the beginning of operation of UBS in Bento Rodrigues for residents of the new district.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information about the suspension of Novel Infraestructure as of 07/31, pursuant to a court decision.

Customer service channels
Continuity of the reception and clarification of doubts in the Information and Assistance Centers; monitoring, by ISC agents, of registered claims that are pending intermediate or final responses.
Throughout the month of July, 28 Mobile ISCs were held: In California/Sem Peixe and Povoação/Linhares on 07/04. In the Settlement 1º de Junho/Tumiritinga and Heritage of Lagoa/Sooretama on 05/07. In São Tomé do Rio Doce/Tumiritinga and Areal/Linhares on 07/06. In the community of Rosário/Baixo Guandu and Ilha do Rio Doce/Caratinga on 07/11. In Mascarenhas/Baixo Guandu, Vila Krenak/Resplendor and Residencial Porto Seguro/Caratinga on 07/12. In Barbados/Colatina and Vila Krenak/Resplendor on 07/13. In the community of Combate/Linhares on 07/17. In São Lourenço/Bugre and Povoação/Linhares on 07/18. In Santo Antônio do Rio Doce/Aimorés and Humaitá/Linhares on 07/19. In Itueta and Regência/Linhares on 07/20. In Canivete/Linhares on 07/24. In São José/Linhares and Baguari/ Governador Valadares on 07/25. In Alpercata and Barra Mansa/Rio Casca on 07/26. In Barra do Riacho/Aracruz, Mãos Dadas/Conselheiro Pena and Jurumirim/Rio Casca on 07/27.

Dialogue
In Mariana, accountability forums were held. Working groups from Paracatu de Baixo to discuss the Collective Resettlement of the Community and other reparation matters. Inspection of Collective Resettlement Works in Paracatu de Baixo to discuss reparation issues. Paracatu de Baixo working group to discuss the Collective Resettlement of the Community and other reparation matters. Inspection of Collective Resettlement Works in Paracatu de Baixo to discuss reparation issues. Meeting with Ponte do Gama leaders to clarify the operation and maintenance of collective assets: Football Field, Sports Court and Horseback Riding Arena. Coffee with a Chat – Meeting with the community of Mariana headquarters was also held to clarify doubts and present the actions carried out by the Renova Foundation in the territory.
In Alto Rio Doce, Conversation Circles were held to present the actions of the Cultural References Reparation Plan and with the Communication Group to build the next edition of the Terra da Gente newspaper.
In Baixo Rio Doce, in Colatina (ES), meetings were held to present the Fishing Opportunities project for professional fishermen in Colatina and a meeting to present the TAC Governance for leaders in Colatina Headquarters. Collective meeting with professional fishermen from ACOBAMA in Aimorés to present the actions of the Aquaculture and Fisheries Activities Resumption Program in Aimorés (MG). Meeting with residents of Baixo Guandu (ES) to present the actions of the Doce River Basin Monitoring Program and presentation meeting of the Fishing Opportunities
project for fishermen in the same city. In Marilândia (ES) meeting to present the Fishing Opportunities project for professional fishermen in Marilândia.
In the Calha do Rio Doce territory, an Accountability Forum with leaders and residents of São Cândido was held in Caratinga (MG) to present the actions developed by the Renova Foundation within the scope of the Sewage Collection and Treatment and Solid Waste Disposal Program and dissemination and clarification of doubts about the Public Notice.
In the Mid Doce River, a collective meeting was held with rural producers from Conselheiro Pena (MG) assisted by Technical Assistance and Rural Extension (ATER) to promote transparency and alignment on ongoing actions.
In Espírito Santo, agendas in Linhares stand out: meeting with the Association of Merchants and Entrepreneurs of Povoação for final clarifications on the community fair of Povoação; Meeting with APIGUA Guaxe Fish Farmers Association to start technical support activities and productive groups; Meeting to present the Fishing Opportunities
project for professional fishermen in Povoação; Meeting to present the Fishing Opportunities
Project for professional fishermen in Regência; TAC Governança presentation meeting for leaders of the Linhares Headquarters and for the communities of Povoação and Regência; Presentation of TAC Governance for leaders of the Barra do Riacho community in Aracruz; and Meeting with the Fishing Opportunities project for professionals from Barra do Riacho.

Ombudsman's Office

There were no relevant facts this month

Communication

[Support for PG012 Historical, Cultural and Artistic Memory] Production of a radio program about the beginning of the activities of the Abrindo Espaços project in Barra Longa, Rio Doce and Santa Cruz do Escalvado.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 05/15 in Baguari.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 05/15 in Cachoeira Escura.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 05/15 in Ipaba do Paraíso.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 05/15 in Pedra Corrida.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 05/15 in Revés do Belém.
[Multiterritorial] Production of a WhatsApp pill informing that the 0800 number of the Renova Foundation presented momentary instability for Vivo operator numbers.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp pill informing that the payment of monetary correction of Novel is suspended by decision of the 4th Federal Court.
[Support for PG005 Social Protection Program] Production of the Resulta Linhares Newsletter with accountability on the Social Protection Program.
[Support for PG005 Social Protection Program] Production of the Resulta Bebedouro Newsletter with accountability on the Social Protection Program.
[Support for PG005 Social Protection Program] Production of the Resulta Povoação Newsletter with accountability on the Social Protection Program.
[Support for PG005 Social Protection Program] Production of the Resulta Pontal do Ouro/Guaxe Newsletter with accountability on the Social Protection Program.
[Support for PG005 Social Protection Program] Production of material for the ISC Linhares bulletin board, publicizing the “Results” forum calendars on the Social Protection Program.
[Support for PG020 Information and Service Center] Production of material for the ISC Linhares bulletin board, publicizing job vacancies available on the Recoloca Rio Doce website.
[Support for PG019 Program for the Micro and Small Business Recovery] Production of material for the ISC Linhares bulletin board on the operation of the Regência community bank.
[Support for PG038 Doce River Basin Monitoring] Production of material for the ISC Linhares bulletin board on the Doce Alive Project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC Linhares bulletin board informing about the suspension, by the Court, of the monetary correction in payments made by the novel.
[Doce River Mouth] Production of material for the ISC Linhares bulletin board, publicizing the radio stations where the Moment of Reparation program is broadcast.
[Doce River Mouth] Production of video summary of the May issue of the newspaper Voz da Foz.
[Doce River Mouth] Production of material for the Moment of Reparation featuring the Communication Group of Doce River Mouth
[Support for PG038 Doce River Basin Monitoring] Production of material for the Moment of Reparation on the Doce Alive project.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material on the Ecotourism project in Doce River Mouth, supported by the second edition of Doce RFP.
[Support for PG017 Resumption of Farming Activities] Publication of an article in the 11th edition of the Vozes do Território newsletter on the beginning of planting of the Bean Project.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 11th edition of the Vozes do Território newsletter on the reopening of the Mariana Morena library, in Rio Casca.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Publication of an article in the 11th edition of the Vozes do Território newsletter on the signing of a service order for the construction of a Sewage Treatment Station in Ipaba.
[Support for PG018 Economic Development and Diversification] Publication of an article in the 11th edition of the Vozes do Território newsletter about a company from the Steel Valley region supported by the +Management project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 05/20 in Colatina and Itapina district.
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill on registrations for the Professional Initiation course in Steel Processes, in partnership with Sesi, for Ipatinga and region.
[Doce River Channel] Production of a WhatsApp pill inviting residents of Raul Soares to the “Results” forum, on 05/15.
[Doce River Channel] Production of a WhatsApp pill inviting professional and informal fishermen from Rio Casca to a meeting to present a sport fishing tourism course, on 05/18.
[Support for the Economy and Innovation] Production of a radio program about the Entrepreneurship and Citizenship Action in Rio Casca, on 05/13.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program about Rota do Mutum, an Ipaba project supported by the Doce RFP.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Colatina about vacancies in the city on the Recoloca Rio Doce platform.
[Support for PG002 Reimbursement and Compensation for Those Impacted] Production of an article for the ISC bulletin board in Colatina on how to pay income tax and the availability of the Income Report.
[Support for PG003 Protection and Recovery of the Quality of Life of Indigenous Peoples] Production of material for the ISC bulletin board in Colatina on how the program for the protection and recovery of the quality of life of indigenous peoples works.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Colatina about the +Management project.
[Support for PG006 Ombudsman Pillar] Production of material for the ISC bulletin board in Colatina on how to register a complaint with the Ombudsman.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Baixo Guandu about vacancies in the city on the Recoloca Rio Doce platform.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Baixo Guandu on how to pay income tax and the availability of the Income Statement.
[Support for PG003 Protection and Recovery of the Quality of Life of Indigenous Peoples] Production of material for the ISC bulletin board in Baixo Guandu on how the program for the protection and recovery of the quality of life of indigenous peoples works.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Baixo Guandu on the +Management project.
[Support for PG006 Ombudsman Pillar] Production of material for the ISC bulletin board in Baixo Guandu on how to register a complaint with the ombudsman.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Aimorés about vacancies in the city on the platform Recoloca Rio Doce.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Aimorés on how to pay income tax and the availability of the Income Statement.
[Support for PG003 Protection and Recovery of the Quality of Life of Indigenous Peoples] Production of material for the ISC bulletin board in Aimorés on how the program for the protection and recovery of the quality of life of indigenous peoples works.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Aimorés about the community bank that is under construction in the city of Itueta.
[Support for PG006 Ombudsman Pillar] Production of an article for the ISC bulletin board in Aimorés on how to register a complaint with the Ombudsman.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Resplendor about vacancies in the city on the Recoloca Rio Doce platform.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Resplendor on how to pay income tax and the availability of the Income Statement.
[Support for PG003 Protection and Recovery of the Quality of Life of Indigenous Peoples] Production of material for the ISC bulletin board in Resplendor on how the program for the protection and recovery of the quality of life of indigenous peoples works.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Resplendor about the community bank that is under construction in the city of Itueta.
[Support for PG006 Ombudsman Pillar] Production of material for the ISC bulletin board in Resplendor on how to register a complaint with the Ombudsman.
[Support for PG032 Improvement of Water Supply Systems] Production of material for the ISC bulletin board in Resplendor on the revitalization of the avenue in the south access of the city of Resplendor.
[Support for PG032 Improvement of Water Supply Systems] Production of a pamphlet on the precautionary inspections that will be carried out in the houses in Baixo Guandu before the beginning of the work with alternative collection.
[Lower Doce River] Production of a newsletter for the “Results” forum in Marilândia on Social Protection.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information about the Novel Infrastructure - request for compensation for damage to infrastructure, cracks and cracks in real estate.
[Multiterritorial] Production of WhatsApp pill informing that the Renova Foundation's 0800 number, after experiencing momentary instability for Vivo numbers, is working normally.
[Support for PG020 Stimulus to Local Contracting] Production of a note for the radio program (Moment of Reparation) on registrations for Steel Processes courses, in partnership with Senai, for Ipatinga and Region.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for the radio program (Moment of Reparation) about the soirée and workshops project in Caratinga supported by the Doce RFP.
[Doce River Channel] Production of a video with a summary of the articles published in issue no. 11 (May) of the Vozes do Território newsletter.
[Support for the Economy and Innovation] Publication of an article in the 11th edition of the Repara Cidadão newsletter about the Itueta community bank and the benefits for the community.
[Support for PG017 Resumption of Farming Activities] Publication of an article in the 11th edition of the Repara Cidadão newsletter about how ATER supports rural producers in the resumption of their activities impacted by the dam collapse.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 11th edition of the Repara Cidadão newsletter about how the PIM works.
[Support for PG006 Ombudsman Pillar] Production of a note for the radio program (Moment of Reparation) on the Renova Foundation's Ombudsman channels.
[Lower Doce River] Production of a note for the radio program (Moment of Reparation) on the materials published in the Repara Cidadão newsletter in April.
[Support for PG032 Improvement of Water Supply Systems] Production of a note for the radio program (Moment of Reparation) on the completion stage of the work on the Boninsegna water supply system.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a note for the radio program (Moment of Reparation) about the Espaço Conviver project in Aimorés, supported by the Doce RFP.
[Doce River Mouth] Production of articles for the Resulta newsletter (Regência) on projects in the socioeconomic area.
[Support for PG018 Economic Development and Diversification] Production of material on the agroecological project developed in agrarian reform settlements in ES.
[Support for PG006 Ombudsman Pillar] Production of material for the Linhares ISC bulletin board on access to the Ombudsman through whatsapp.
[Doce River Mouth] Production of pills, informing about holding “Results” forums in communities in Doce River Mouth.C193
[Support for PG006 Ombudsman Pillar] Production of a pill on access to the Ombudsman through whatsapp.
[Support for PG012 Historical, Cultural and Artistic Memory] Publication of an article in the 32nd edition of the Our Land newsletter about the courses and workshops offered in the Upper Doce River territory through the Abrindo Espaços project, a partnership between the Renova Foundation and UNESCO.
[Support for PG020 Stimulus to Local Contracting] Publication of an article in the 32nd edition of the Our Land newsletter on the completion of the business plan for the Barra Longa Exhibition Park.
[Support for Institutional Relations] Publication of an article in the 32nd edition of the Our Land newsletter on the realization of ComeSee in the territory of Upper Doce River involving the community of Barra Longa.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Barra Longa and Rio Doce on the deadline for the 2023 income tax return.
[Support for PG020 Stimulus to Local Contracting] Production of material for the ISC bulletin board in Barra Longa and Rio Doce on job opportunities in the region through the platform Recoloca Rio Doce.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the ISC bulletin board in Barra Longa and Rio Doce about the courses and workshops offered in the Upper Doce River territory through the Abrindo Espaços project, a partnership between the Renova Foundation and the UNESCO.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of material for the ISC bulletin board of Barra Longa on the transfer of resources made by the Renova Foundation to the Municipality of Barra Longa for public works in the municipality.
[Support for PG020 Stimulus to Local Contracting] Production of an article for the Barra Longa ISC bulletin board on the finalization of the business plan for the city's Exhibition Park.
[Alto Rio Doce] Production of material for the ISC bulletin board in Barra Longa and Rio Doce with headlines from the May edition of Our Land newsletter.
[Upper Doce River] Production of material for the ISC bulletin board in Rio Doce about the objective of the group of Comunicação do Alto, its function, people who participate and inviting people to participate.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting people to register for courses and workshops offered in the territory, through the Abrindo Espaços project, a partnership between the Renova Foundation and UNESCO.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting people to register for courses and workshops offered in the territory, through the Abrindo Espaços project, a partnership between the Renova Foundation and UNESCO.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting people to register for courses and workshops offered in the territory, through the Abrindo Espaços project, a partnership between the Renova Foundation and UNESCO.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting people to register for courses and workshops offered in the territory, through the Abrindo Espaços project, a partnership between the Renova Foundation and UNESCO.
[Support for PG020 Stimulus to Local Contracting] Production of WhatsApp pill on job opportunities in resettlement works.
[Support for PG020 Stimulus to Local Contracting] Production of material for the Moment of Reparation program on the completion of the Business Plan for the Barra Longa Exhibition Park.
[Support for PG017 Resumption of Farming Activities] Production of material for the Moment of Reparation program on bovine foot-and-mouth disease: prevention, treatment, causes.
[Upper Doce River] Production of an article for the Moment of Reparation program communicating about the receipt of a call to update the address for delivery of the Our Land newsletter.
[Support for the Economy and Innovation] Production of a radio program (Moment of Reparation) about the Entrepreneurship and Citizenship Action event in Santana do Paraíso.
[Upper Doce River] Production of material for the Moment of Reparation program about the existing communication channels in the Upper Doce River territory, talking about each one.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the website called "Auxílio Renova" is not an address belonging to the Foundation.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the video about edition number 51 of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 51st edition of the Paracatu Report, a monthly newsletter aimed at families in collective resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Elaboration of invitation pill for the meeting with the community of Paracatu, which will be held on 03/06.
[Support for PG008 Reconstruction of Villages - Paracatu] Video production in 1 minute with the main advances of the works and actions carried out in the month, with the families of Paracatu.
[Support for PG008 Reconstruction of Villages - Paracatu] Elaboration of a video to be sent to families with information about the construction stages of a property in collective resettlements.
[Support for PG008 Reconstruction of Villages - Paracatu] Elaboration of a Pill sent to families on how the pecuniary payment will be related to the wood stove.
[Support for PG008 Reconstruction of Villages - Paracatu] Video production and submission about the collective resettlement nominating Assembly, streets and public facilities in Paracatu.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and sending of a video to families in Paracatu on dust_noise control and IPTU, water and electricity rates.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a 1-minute monthly video with the main advances in the resettlement process for the families of Bento Rodrigues.
[Support for PG008 Reconstruction of Villas - Bento Rodrigues] Video production to inform the families of Bento Rodrigues about the first delivery of keys in the new district.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a newsletter for families in Bento Rodrigues on traffic safety tips in the new district.
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a WhatsApp pill on the conversation wheel to present the Network Strengthening project and public policies for the revitalization of the Doce River basin for the community of Barra Longa.
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a WhatsApp pill on the conversation wheel to present the Network Strengthening project and public policies for the revitalization of the Doce River basin for the Rio Doce community.
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a WhatsApp pill on the conversation wheel to present the Network Strengthening project and public policies for the revitalization of the Doce River basin for the community of Santa Cruz do Escalvado.
[Mariana] Article for the 30th edition of Voice of the Community about honoring Dona Doca, matriarch of Bento, on Mother's Day.
[Support for PG012 Historical, Cultural and Artistic Memory] Article for the 30th edition of Voice of the Community on the Feast of Santa Cruz in Camargos.
[Support for PG012 Historical, Cultural and Artistic Memory] Article for the 30th edition of the Voice of the Community on Horseback Riding in Camargos and the Sabores de Bento Project from the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Article for the 30th edition of the Voice of the Community on the Show de Bola Tournament.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Article for the 30th edition of Voice of the Community on planting fruit seedlings in Bento.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Article for the 30th edition of Voice of the Community on correction of values in the Novel.
[Mariana] Production of video summary of the 30th edition of Voice of the Community.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the ISC bulletin board of Mariana on management of cultural projects.
[Support for PG008 Reconstruction of Villas - Bento Rodrigues] Production of material for the ISC bulletin board in Mariana about handing over keys in Bento.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the ISC bulletin board of Mariana about planting seedlings in Bento.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the ISC bulletin board of Mariana about Experimental Classroom in Bento.
[Mariana] Production of an article for the ISC bulletin board of Mariana about honoring Dona Doca Mother's Day.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of material for the ISC bulletin board of Mariana on election of names for Paracatu.
[Press] Residents of Colatina and Itapina have until May 20 to join the Simplified Indemnity System​.
[Press] Platform Recoloca Rio Doce offers more than 560 job vacancies for Mariana and region​.
[Press] Platform Recoloca Rio Doce offers more than 520 vacancies for Mariana and region​.
[Press] Recoloca Rio Doce Platform has about 370 job openings for Mariana and region.
[Press] Recoloca Rio Doce Platform has about 480 job openings for Mariana and region.
[Press] New modalities of the Mariana Diversify Fund​.
[Press] Recoloca Rio Doce Program has 136 job vacancies for the Steel Valley region and Rio Doce​.
[Press] Recoloca Rio Doce Program has 134 job vacancies for the Steel Valley region and Rio Doce.
[Press] The Recoloca Rio Doce Program has 140 job vacancies for the Steel Valley region and Rio Doce.
[Press] Courses offered by the Renova Foundation in partnership with Senai have free enrollment in Ipatinga​.
[Press] On the 4th, Rio Doce Labs closes registration for the selection of innovative businesses in Mariana.

Customer service channels
Continuity of the reception and clarification of doubts in the Information and Assistance Centers; monitoring, by ISC agents of registered claims that are pending intermediate or final responses.
During the month of May, highlight for the realization of 30 Mobile ISCs: In Itapina/Colatiana on 02/05. On 05/03 in Maria Ortiz/Colatina, Barra do Cuietê/Conselheiro Pena and Ilha do Rio Doce/Caratinga. Fazenda do Batista/Marilândia, Mãos Dadas/High Part of Conselheiro Pena and Revés do Belém/Bom Jesus do Galho on 04/05. On 05/09 Patrimônio da Lagoa/Sooretama. In Conceição da Barra and 1º de Junho Settlement/Tumiritinga on 10/05. On 05/11 in São Tomé do Rio Doce/Tumiritinga and Baixa Verde. On 05/12 in Nova Almeida. On 05/15 in Aracruz and Raul Soares/Headquarters. Rosário I/Baixo Guandu, Santo Antônio do Rio Doce and São Pedro dos Ferro/Headquarters on 05/16. Barbados/Colatina, Itueta and Ilhéus do Prata/São Domingos do Prata on 05/17. Mascarenhas/Baixo Guandu and Itueta on 05/18. On 22/05 Chapadão do Quinze/Linhares. Regência/Linhares on 05/23. Barra do Riacho/Aracruz, Alto Bela Vista/Belo Oriente and Baixada do Coronel Roberto/Ipaba on 05/24. Povoação/Linhares and Ipabinha/Santana do Paraíso on 05/25.

Dialogue
In Mariana, a Supervision of Works for the Collective Resettlement of Paracatu de Baixo was carried out to discuss reparation matters. Paracatu de Baixo Ordinary Working Group to discuss the Collective Resettlement of the Community and matters related to the reparation guidelines. Meeting with the community of Antônio Pereira to clarify doubts and accept claims about the impact of works in the district. Meeting with the community of Pedras e Borba, to present the plan to mitigate the impacts of the work on the soccer field. Inspection of Collective Resettlement Works in Paracatu de Baixo to discuss reparation issues.
In Upper Doce River, a conversation circle was held to contextualize the actions of the Cultural References Repair Plan, as well as clarifying doubts of the participants and presentation of the film “A Elefanta do Mágico”. Conversation circles were held to present the Strengthening Social Networks and Organization project in Barra Longa (MG) and Rio Doce (MG).
In Lower Doce River, in Aimorés (MG) and Resplendor (MG), a collective meeting was held with professional and amateur fishermen from APERDOCE, to present the Aquaculture and Fisheries Activities Resumption Program. In Colatina (ES) a meeting was held with residents of the Morada do Sol neighborhood to publicize the work to expand the water reservoir. In Aimorés (MG), a collective meeting with professional fishermen from Acobama, to pass on information about the actions of the Renova Foundation's reparation process.
In the Doce River Channel territory, there was a meeting with rural producers from Revés do Belém and Bom Jesus do Galho, to present information and clarify doubts about Technical Assistance and Rural Extension (ATER). Accountability Forum (RESULTA) with leaders and residents of Raul Soares, to clarify the reparation and compensation actions carried out by Renova in the municipality. Another Accountability Forum (“RESULTS”) with leaders and speakers from São Domingos do Prata, to clarify the reparation and compensation actions carried out by Renova in the municipality. Meeting with professional and informal fishermen from Rio Casca, to present the proposal for a training course on tourism and sport fishing.
In the Mid Doce River, in Conselheiro Pena (MG) and Galileia (MG), collective meetings were held with professional and informal fishermen from the city, to present the Aquaculture and Fisheries Activities Resumption Program. In Naque (MG) a meeting was held with residents of Morro do Vieira to actively listen to the community and present the Renova Foundation's actions in the municipality. A meeting was also held with fishermen to discuss alternative fishing projects and present a proposal for a Training Course on Tourism and Sport Fishing Monitor. In Tumiritinga (MG), a meeting with leaders to present the actions of the Doce River Basin Monitoring Program.
In Espírito Santo, there are agendas in Linhares (ES), an Accountability Forum with the Regência community to present the actions of the Economy and Innovation front programs; a Meeting with residents of Humaitá, to present the work of the Renova Foundation in the territory and four “Results” were also held to present the actions of the Social Protection Program and the Dialogue front and the Customer Service Channels for residents of the communities of Guaxe and Pontal do Ouro, Povoação, Bebedouro and for residents of the municipality of Linhares (ES). Meeting with residents of Barra do Riacho to map opportunities related to offers of local interest on professional qualification courses in Aracruz (ES). Presentation of the Doce Alive Project to 3rd and 6th year students at EMEF Mayor Roberto Calmon in Linhares (ES).

Communication

[Support for PG019 Program for the Micro and Small Businesses Recovery] Production of material for the ISC Linhares bulletin board on the launch of the 2023 edition of the +Management.
[Support for PG020 Stimulus to Local Contracting] Production of material for the ISC Linhares bulletin board about job openings on the Recoloca Rio Doce portal.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC Linhares bulletin board on the provision of income information for the 2023 income tax return.
[Support for the Economy and Innovation] Production of material for the ISC Linhares bulletin board about the projects enrolled in the Doce River Labs innovation project.
[Doce River Mouth] Production of a pill to notify the community on Avenida Beira Rio about the change of location of the private surveillance container.
[Support for PG028 Biodiversity Conservation] Production of material for the radio program Moment of Reparation about the Mar de Tartarugas project, carried out in Povoação.
[Support for PG020 Stimulus to Local Contracting] Production of material for the radio program Moment of Reparation about job openings available on the Portal Recoloca Rio Doce.
[Support for PG015 Incentive to Innovation] Production of material for the radio program Moment of Reparation on the socioeconomic diagnoses produced for the community banks of Povoação and Regência.
[Support for PG018 Development and Economic Diversification] Production of material for the radio program Moment of Reparation about the launch of +Management Project, edition 2023.
[Support for PG020 Stimulus to Local Contracting] Production of an article for the March edition of Jornal Voz da Foz on how to register the CV on the Portal Recoloca Rio Doce.
[Support for Institutional Relations] Production of an article for the March edition of Jornal Voz da Foz about ComeSee in Foz with communication groups from Mariana, Alto and Baixo Rio Doce.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the March edition of Jornal Voz da Foz on the Mar de Tartarugas project, in Povoação, supported by the second edition of Doce RFP.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the March edition of Jornal Voz da Foz on the provision of income information for the 2023 income tax return.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the March edition of Jornal Voz da Foz on the payment of lost profits.
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of material to update the bulletin board of the Linhares Information and Service Center on the fishing tourism driver course.
[Support for PG020 Stimulus to Local Contracting] Production of material to update the bulletin board of the Linhares Information and Service Center on job openings available on the Recoloca Rio Doce portal.
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material to update the bulletin board of the Linhares Information and Service Center on the decision of the court to make the payment of monetary correction mandatory for those affected who were paid without correction.
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[Support for PG002 Compensation and Indemnity of bulletin board of the Linhares Information and Service Center on the possibility of correcting the address of the damage filled in the Simplified Indemnity System (Novel.
[Support for PG019 Micro and Small Businesses Recovery Program] Production of material for the radio program Moment of Reparation about the +Management Project, edition 2023.
[Doce River Mouth] Production of material for the radio program Moment of Reparation on the calendar of mobile ISCs.
[Support for PG001 Survey and Registration of the Affected Population] Production of an audio file for WhatsApp about the start of registration service in Barra Longa for those who requested registration by 12/31/2021.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill on the start of registration service in Barra Longa for those who requested registration by 12/31/2021.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill on the beginning of registration service in Barra Longa for those who requested registration by 12/31/2021, with an errata on the final date for scheduling interviews.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that it is possible to correct the damage address entered in the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the payment of compensation amounts through the Simplified Indemnity System are being paid with monetary correction.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill communicating that the income statement for the Income Tax Return is now available.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for Adhesion to the Simplified Indemnity System in Linhares ends on 02/04.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) communicating that the income report for the Income Tax Declaration is now available.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) informing that it is possible to correct the address of the damage filled in the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) informing that the payment of lost profits for 2022 is already being carried out by Renova Foundation.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program informing that the payment of compensation amounts through the Simplified Indemnity System are being paid with monetary correction.
[Doce River Channel] Production of a radio program publicizing the highlights of the edition of the Vozes do Território newsletter.
[Support for PG018 Development and Economic Diversification] Production of a radio program about the launch event of the ++Management project in Timóteo.
[Support for PG015 Incentive to Innovation] Production of a radio program about the results of the Doce River Labs project in Ipatinga.
[Support for PG020 Stimulus to Local Contracting] Production of a radio program informing that registration is open for the Electrode Welding course, in partnership with Senai, for residents of Ipatinga and region.
[Support for PG018 Development and Economic Diversification] Production of a WhatsApp pill inviting entrepreneurs to the launch event of the +Management project in Timóteo.
[Doce River Channel] Production of a WhatsApp pill inviting residents of Macuco, in Timóteo, to Mobile ISC and a meeting on the subject of indemnity, on 07/03.
[Doce River Channel] Production of a WhatsApp pill inviting residents of Ipaba do Paraíso, in Santana do Paraíso, to Mobile ISC on 03/14.
[Doce River Channel] Production of WhatsApp pill inviting residents of Bugre to Mobile ISC on 03/16.
[Doce River Channel] Publication of an article in the 9th edition of the newsletter Vozes do Território on the assistance provided by Mobile ISC in the Channel in 2023.
[Support for PG001 Survey and Registration of the Affected Population] Publication of an article in the 9th edition of the newsletter Vozes do Território on the integrated registration being carried out by the Renova Foundation.
[Support for PG017 Resumption of Farming Activities] Publication of an article in the 9th edition of the newsletter Vozes do Território on support for ATER rural producers.
[Support for PG020 Stimulus to Local Contracting] Publication of an article in the 9th edition of the Vozes do Território newsletter on the Recoloca Rio Doce platform.
[Support for PG017 Resumption of Farming Activities] Publication of an article in the 9th edition of the newsletter Vozes do Território about the Rota do Mutum, in Ipaba, a project supported by Edital Doce.
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill communicating job opportunities in the territory via Recoloca Rio Doce.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting to the documentary exhibition of the civil bands of Barra Longa. The second was about the Nossa Senhora do Carmo Musical Corporation.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill inviting to the documentary exhibition of the civil bands of Barra Longa. The first was about the São José Musical Corporation.
[Support for PG017 Resumption of Farming Activities] Production of a WhatsApp pill inviting rural producers from Barra Longa to the course on nutrition and milk quality.
[Upper Doce River] Production of a WhatsApp pill inviting people to ComeSee Barra Longa, an experience created with an exclusive script for residents of the municipality to follow the evolution of reparation in the territory.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material to update the bulletin board at the Barra Longa Information and Service Center on the registration process in the territory.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material to update the bulletin board of the Barra Longa Information and Service Center on receipt of the Income Statement for the 2023 income tax return.
[Support for PG017 Resumption of Farming Activities] Production of material to update the bulletin board at the Barra Longa Information and Service Center with didactic explanations about the Mad Cow disease.
[Upper Doce River] Production of an article to update the Barra Longa Information and Service Center bulletin board, explaining what it is and how it is the work of the Upper Doce River Communication group.
[Support for PG038 Doce River Basin Monitoring] Production of material to update the bulletin board at the Barra Longa Information and Service Center on water quality and the monitoring portal.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material to update the bulletin board at the Doce River Information and Service Center on receipt of the Income Statement for the 2023 income tax return.
[Support for PG017 Resumption of Farming Activities] Production of material to update the bulletin board at the Doce River Information and Service Center with didactic explanations about the Mad Cow disease.
[Upper Doce River] Production of an article to update the Doce River Information and Service Center bulletin board, explaining what it is and how it is the work of the Upper Doce River Communication group.
[Support for PG038 Doce River Basin Monitoring] Production of material to update the bulletin board of the Doce River Information and Service Center on water quality and the monitoring portal.
[Support for PG020 Stimulus to Local Contracting] Production of material to update the bulletin board of the Doce River Information and Service Center on job opportunities in the territory via Recoloca Rio Doce.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the 30th edition of Our Land newsletter about one of the projects selected in the territory by Doce RFP.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 30th edition of the Our Land newsletter, telling about the Caminho de São José, the traditional feasts of saints in the communities and how they are supported by the Renova Foundation.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) communicating that the income report for the Income Tax Declaration is now available.
[Support for PG017 Resumption of Agricultural Activities] Production of a radio program (Moment of Reparation) inviting people to attend a course on nutrition and milk quality.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) informing that it is possible to correct the address of the damage filled in the Simplified Indemnity System.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a radio program (Moment of Reparation) communicating about the realization of the RS Futsal Cup in the municipality of Doce River.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) informing that the payment of lost profits for 2022 is already being carried out by Renova Foundation.
[Support for PG017 Resumption of Farming Activities] Production of a radio program (Moment of Reparation) with important information about mad cow disease, care, transmission, etc.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) with information about the Simplified Indemnity System in the region.
[Upper Doce River] Production of a radio program (Moment of Reparation) inviting for ComeSee Barra Longa.
[Support for PG032 Improvement of Water Supply Systems] Production of a WhatsApp pill inviting the community of Gesteira Mutirão to the meeting on the execution plan of the reform works of the Water Supply System.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the introductory video on edition number 49 of the Paracatu de Baixo Report, a monthly newsletter aimed at families in Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 49th edition of the Paracatu de Baixo Report, a monthly newsletter aimed at families in Paracatu de Baixo
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a WhatsApp pill in compliance with the resettlement condition with the theme: National Soil Conservation Day.
[Support for PG008 Reconstruction of Villages - Paracatu] Video production in 1 minute with the main advances of the works and actions carried out in the month, with the families of Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of an invitation pill for families from Paracatu de Baixo to participate in the signing ceremony of the term of commitment for the delivery of Paracatu de Baixo, held on 03/24/2023.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of photos and looping video for display at the signing ceremony of the term of commitment for the delivery of Paracatu de Baixo, held on 03/24/2023.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a reinforcement invitation pill for the families of Paracatu de Baixo to participate in the signing ceremony of the term of commitment for the delivery of paracatu de Baixo, held on 03/24/2023.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of an audiozap to reinforce the invitation to families from Paracatu de Baixo to participate in the signing ceremony of the term of commitment for the delivery of Paracatu de Baixo, held on 03/24/2023.
[Lower Doce River] Production of material for the 9th edition of the newsletter of the Lower Doce River territory, Repara Cidadão, about ComeSee that the communication group from Lower Doce River participated in Foz, together with the groups from Mariana, Upper Doce River and Foz.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the 9th edition of the newsletter for the Lower Doce River territory, Repara Cidadão, on how to correct the address of the damage in the simplified indemnity system.
[Support for the Economy and Innovation] Production of material for the 9th edition of the newsletter for the Lower Doce River territory, Repara Cidadão, on the launch of the More Management project in Colatina.
[Lower Doce River] Production of material for the 9th edition of the newsletter of the Lower Doce River territory, Repara Cidadão, about Renova's transparency portal.
[Support for PG005 Social Protection Program] Production of material for the 9th edition of the newsletter of the Lower Doce River territory, Repara Cidadão, on how the social protection program works in the territory.
[Lower Doce River] Production of a radio program (Moment of Reparation) informing about the articles that appeared in the Repara Cidadão newsletter, how it is produced together with the community and where people can access the content on the website.
[Support for the Economy and Innovation] Production of a radio program (Moment of Reparation) informing about another edition of the More Management project that was launched in Colatina.
[Support for PG038 Monitoring of the Doce River Basin] Production of a radio program (Moment of Reparation) informing about the various actions of the Doce Alive project that is taking place in the territory.
[Support for the Economy and Innovation] Production of a radio program (Moment of Reparation) informing about the launch event of another edition of the More Management project.
[Support for PG038 Monitoring of the Doce River Basin] Production of a radio program (Moment of Reparation) informing about the monitoring of water in the Doce River basin, its quality and that it can be consumed after being treated.
[Support for PG032 Improvement of Water Supply Systems] Production of a pamphlet to inform some residents of Colatina about the need to carry out a precautionary inspection of their properties before starting work to expand the water reservoir in the Morada do Sol neighborhood.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC bulletin board in Colatina on making the Income Report available to those affected
[Support for the Economy and Innovation] Production of an article for the ISC bulletin board in Colatina about the launch of another edition of the More Management project.
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Colatina about vacancies available at Recoloca Rio Doce
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Colatina informing how to correct the address of the damage in the simplified indemnity system
[Support for PG038 Monitoring of the Doce River Basin] Production of material for the ISC bulletin board in Colatina on the Participatory Water Monitoring project which, in partnership with Unesco, trains environmental agents
"[Lower Doce River
] Production of material for the ISC bulletin board in Colatina about the visit of the Lower Doce River
, Upper Doce River
and Mariana communication group to ComeSee in Foz"
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Baixo Guandu on making the Income Report available to those affected
[Support for the Economy and Innovation] Production of an article for the ISC bulletin board in Baixo Guandu about the launch of another edition of the More Management project.
"[Lower Doce River
] Production of material for the ISC bulletin board in Baixo Guandu about the transparency portal"
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC bulletin board in Baixo Guandu informing how to correct the address of the damage in the simplified indemnity system
[Support for PG038 Monitoring of the Doce River Basin] Production of material for the ISC bulletin board in Baixo Guandu on the Participatory Water Monitoring project which, in partnership with Unesco, trains environmental agents
[Lower Doce River] Production of material for the ISC bulletin board in Baixo Guandu about the visit of the Lower Doce River, Upper Doce River and Mariana communication group to ComeSee in Foz
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC bulletin board in Aimorés on making the Income Report available to those affected
[Lower Doce River] Production of material for the ISC bulletin board in Aimorés about the transparency portal
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Aimorés about vacancies available at Recoloca Rio Doce
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Aimorés informing how to correct the address of the damage in the simplified indemnity system
[Support for PG038 Monitoring of the Doce River Basin] Production of material for the ISC bulletin board in Aimorés on the Participatory Water Monitoring project which, in partnership with Unesco, trains environmental agents
[Lower Doce River] Production of material for the ISC bulletin board in Aimorés about the visit of the Lower Doce River, Upper Doce River and Mariana communication group to ComeSee in Foz
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC bulletin board in Resplendor on making the Income Report available to those affected
[Lower Doce River] Production of material for the ISC bulletin board in Resplendor about the transparency portal
[Support for the Economy and Innovation] Production of material for the ISC bulletin board in Resplendor about vacancies available at Recoloca Rio Doce
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the ISC bulletin board in Resplendor informing how to correct the address of the damage in the simplified indemnity system
[Support for PG038 Monitoring of the Doce River Basin] Production of material for the ISC bulletin board in Resplendor on the Participatory Water Monitoring project which, in partnership with Unesco, trains environmental agents
[Lower Doce River] Production of material for the ISC bulletin board in Resplendor about the visit of the Lower Doce River, Upper Doce River and Mariana communication group to ComeSee in Foz
[Support for PG008 Reconstruction of Villas - Bento Rodrigues] Publication of an article in the 28th edition of Voice of the Community on the landmark of Estrada Real in Bento Rodrigues
[Support for PG012 Historical, Cultural and Artistic Memory] Publication of an article in the 28th edition of Voice of the Community on the calendar of cultural manifestations
[Support for PG008 Reconstruction of Villages - Paracatu] Publication of an article in the 28th edition of Voice of the Community on Affective Memories and Reunions of Paracatu de Baixo
[Mariana] Article published in 28th edition of Voice of the Community on ComeSee communication group in Regência
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 28th edition of Voice of the Community on Income Tax declaration
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 28th edition of Voice of the Community on the Show de Bola tournament
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Monthly digital newsletter with advances in the resettlement process for families in Bento Rodrigues.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Monthly digital newsletter with advances in the resettlement process for families in Bento Rodrigues, in video format.
[Support for PG008 Village Reconstruction - Bento Rodrigues] Monthly video with images of the physical advances in the new district of Bento Rodrigues.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Newsletter Mural of the Mariana ISC on Mariana's International Exhibition
[Mariana] Production of material for the Newsletter Mural of the Mariana ISC on International Women's Day
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Newsletter Mural of the Mariana ISC on improvements in the Public Library of Mariana
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the Newsletter Mural of the Mariana ISC on registration in Mariana
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the Newsletter Mural of the Mariana ISC on registration in Mariana
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the Newsletter Mural of the Mariana ISC on registration in Mariana
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a poster for the Newsletter Mural of the Mariana ISC on the Encounter of Dolls in Mariana
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for the Newsletter Mural of the Mariana ISC on the Show de Bola Tournament
[Support for PG018 Development and Economic Diversification] Production of an article for the Newsletter Mural of the Mariana ISC on the opening of Entrepreneur's House
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Newsletter Mural of the Mariana ISC on the calendar of cultural manifestations
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the Newsletter Mural of the Mariana ISC on registration in Mariana
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the Newsletter Mural of the Mariana ISC on registration in Mariana
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the Newsletter Mural of the Mariana ISC on registration in Mariana
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a poster for the Newsletter Mural of the Mariana ISC on the Encounter of Dolls in Mariana
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a radio program to publicize the delivery event for the revitalization of Prainha do Jaó, in Tumiritinga/MG.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a radio program for the repercussion of the delivery event for the revitalization of Prainha do Jaó, in Tumiritinga/MG.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a Whatsapp pill to publicize the delivery event for the revitalization of Prainha do Jaó, in Tumiritinga/MG.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a sound car spot to publicize the delivery event for the revitalization of Prainha do Jaó, in Tumiritinga/MG.
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program to publicize the inauguration of the new water withdrawal system on the Corrente Grande river, in Governador Valadares.
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program for the repercussion of the inauguration event of the new water withdrawal system on the Corrente Grande river, in Governador Valadares.
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program to present the new water withdrawal system on the Corrente Grande river, in Governador Valadares, focusing on the topic of Water Security.
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program to present the new water withdrawal system on the Corrente Grande river, in Governador Valadares, focusing on the topic of Income Generation.
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program to present the new water withdrawal system on the Corrente Grande river, in Governador Valadares, focusing on the Forest Restoration theme.
[Support for PG032 Improvement of Water Supply Systems] Production of a Whatsapp pill to publicize the inauguration of the new water withdrawal system on the Corrente Grande river, in Governador Valadares.
[Support for PG032 Improvement of Water Supply Systems] Production of the presentation video of the new water withdrawal system on the Corrente Grande river, in Governador Valadares, to be shown at the event and distributed via WhatsApp.
[Support for PG032 Improvement of Water Supply Systems] Production of the presentation video of the new water withdrawal system on the Corrente Grande river, in Governador Valadares, for distribution via Renova Foundation's social media.
[Support to UST] Production of a radio program to publicize the forest restoration actions carried out in the Corrente Grande river basin and its direct benefits for the new water withdrawal system in Governador Valadares.
[Press] New pipeline in Governador Valadares is inaugurated and starts operating in the test phase.
[Press] Project to strengthen small and medium-sized companies will be launched in Colatina.
[Press] Residents of Linhares have until April 2 to join the Simplified Indemnity System.
[Press] Recoloca Rio Doce Platform has more than 330 job openings for Mariana and region.
[Press] Recoloca Rio Doce Platform has more than 300 job openings for Mariana and region.
[Press] Plataforma Recoloca Rio Doce has job openings in Espírito Santo municipalities.
[Press] Booklet with guidelines for Income Tax Return for affected people is available.
[Press] Recoloca Rio Doce has 198 job openings for Steel Valley, Rio Doce and Mucuri regions.
[Press] Recoloca Rio Doce has 186 job openings for Steel Valley, Rio Doce and Mucuri regions.
[Press] Project to strengthen small and medium-sized companies will be launched in Timóteo.
[Press] Renova Foundation inaugurates the revitalization works of Prainha do Jaó in Tumiritinga.
[Press] Recoloca Rio Doce Platform has more than 600 job openings for Mariana and region.
[Press] Renova Foundation and Mariana City Hall sign an action plan for the delivery of Paracatu de Baixo.
[Press] Recoloca Rio Doce Platform has more than 900 job openings for Mariana and region.

Customer service channels

"Continuity of the reception and clarification of doubts in the Information and Assistance Centers; monitoring, by ISC agents
, of registered claims that are pending intermediate or final responses."
During the month of March, 22 Mobile ISCs were held: In the community of São Tomé do Rio Doce (Tumiritinga/MG) and Patrimônio da Lagoa (Linhares/ES) on 03/01; in the Regência community (Linhares/ES) on 03/02 and in the Macuco community (Timóteo/MG) on 03/07. In the municipality of São José do Goiabal (MG) and in the community of Bebedouro (Linhares/MG) on 03/08. In Rio Casca (MG) and Revés do Belém (Bom Jesus do Galho/MG) on 03/09. In the community of Barra do Riacho (Aracruz/ES) and Ipabinha (Santana do Riacho/MG) on 03/14; and in the Vila Krenak community (Resplendor/MG) on 03/15. In the communities of Guaxe (Linhares/E4S) and São Lourenço (Bugre/MG) on 03/16; in Mascarenhas (Baixo Guandu/ES) and Ilha do Rio Doce (Caratinga/MG) on 03/21. In Maria Ortiz (Colatina/ES) and Ipatinga (MG) on 03/22. In Itueta (MG), Lagoa do Batista (Marilândia/ES) and Ipaba (MG) on 03/23. In Povoação (Linhares/ES) and, finally, in Regência (Linhares/ES). During the actions carried out, several publics from the communities and neighboring regions were assisted, these actions included reception, registration of tickets and clarification of doubts related to the reparation process.
Participation of ISC attendants at the Meeting to pass on information and clarify doubts about PG035 held on 03/03. In addition, the attendant development plan was carried out in two stages; the 1st Stage: The Fundão dam collapse and the Renova Institutional happened on the 14th and 15th of March; and the 2nd stage: The registration took place on the 21st, 22nd and 28th of March.

Dialogue

In Mariana, an agenda was held to clarify doubts and accept claims on the impact of works in the Antônio Pereira district. Accountability forums were also held in the territory. Two of them for the supervision of the works of the Collective Resettlement of Paracatu de Baixo to discuss reparation matters. Paracatu de Baixo Working Groups to discuss Collective Resettlement and other reparation guidelines. And a meeting to present the results of the archaeological monitoring and rescue process carried out at the Manoel de Souza Bridge (Santa Rita Durão/MG).
In Upper Doce River, a meeting was held in Barra Longa (MG) to present the documentary by Corporação Musical São José. In Santa Cruz do Escalvado (MG), a conversation was held with residents of the municipality for alignment on the actions of the Cultural References Reparation Plan.
In Lower Doce River, actions were carried out to present the Doce Alive Project to classes of elementary school students from 1st to 9th grade, at the institutions EMEIEF Aladia Trindade Paiva and EM Prof. Elza Ewald de Oliveira in Baixo Guandu (ES). A meeting was held to present Technical Assistance and Rural Extension (ATER) actions for rural producers and a meeting with Professional Fishermen from Colônia Z12 in Baixo Guandu (MG) to collect information regarding aquaculture and fishing activities in Baixo Guandu (MG).
In the territory of the Doce River Channel, meetings with rural producers from São José do Goiabal (MG), Rio Casca (MG), Revés de Belém (MG), Ilha Doce (Caratinga/MG), Ipaba do Paraíso (Santana do Paraíso/MG), Iapaba (MG), Bugre (MG), and Ipatinga (MG), with the aim of clarifying the eligibility and adherence to ATER, of the Resumption of Agricultural and Livestock Activities Program. In Pingo D'Água (MG) an agenda was held to pass on information about reparation actions in Social Assistance and to choose members to form the Municipal Monitoring Committee of the Social Protection Program (COMAPPS). Meeting with leaders and residents of Macuco (Timóteo/MG) to clarify doubts about the Simplified Indemnity System (SIS) and stages of the integrated registration, in the municipality of Timóteo (MG). There was also an Accountability Forum – Resulta, together with those affected from Revés de Belém to present the actions developed by the Renova Foundation under the Social Protection Program to present the results of the Simplified Indemnity System (SIS) in Bom Jesus do Galho (MG).
In the Mid Doce River, actions were carried out in Resplendor (MG), Itueta (MG), Aimorés (MG) and Tumiritinga (MG) for rural producers eligible for Technical Assistance and Rural Extension (ATER), presenting the program and presentation and acceptance/rejection term. In Governador Valadares (MG) a meeting was held with rural producers for clarification on Technical Assistance and Rural Extension (ATER) and a meeting with fishermen and fisherwomen from Colônia de Z-19 do Leste Mineiro on information on the reparation processes of the Renova Foundation. Meeting with a group of fishermen to present the course proposal on “Training for Sport Fishing Tourism Conductors” in Resplendor (MG). Agenda with residents of Belo Oriente (MG), about the Municipal Evaluation of the Committee of the Foundation's Social Protection Program, as provided for in the Municipal Plan for Reparation in Social Protection, agreed in the municipality. In Periquito (MG) a meeting was held with the Association of Fishermen and Islanders of Pedra Corrida (Periquito/MG), for the presentation and validation of the Work Plan for the suspended tanks project, together with the Aquaculture and Fisheries Activities Resumption Program (PG016). In Aimorés (MG), a meeting was held with ACOBAMA fishermen and fisherwomen about information on Renova Foundation's Reimbursement and Indemnity actions.
In Espírito Santo, presentation of the Doce Alive Project, for elementary school students between 1st and 9th grade at Escola Professora Cely Rocha in Maria Ortiz (Colatina/ES); the Agricultural Family School in Marilândia (ES); the José Baião School in Barbados in Colatina (ES); EMEF Orozimbo Leite; EEEFM Nossa Senhora da Conceição; EMEF Mayor Roberto Calmon in Linhares (ES). Highlights include agendas for the presentation of Technical Assistance and Rural Extension (ATER) actions for communities in Povoação, Regência, Entre Rios, Areal and Linhares (ES), in the municipality of Linhares (ES) and for rural producers in Maria Ortiz, Itapina and Maria das Graças in Colatina (ES). Meeting with fishermen from the Association of Fishermen and Alike from Povoação to gather information regarding aquaculture fishing activities; Meeting with leaders from Povoação to present the Renova Foundation's compensation processes; Meeting with residents of Av. Beira Rio to pass on information on the adequacy of the security structure in place, in compliance with legislation; Meeting with the board of directors of AMOR and leaders of the community of Regência (Linhares/ES) to pass on information about indemnity processes of the Renova Foundation and Meeting with the Association of Merchants of Povoação (Linhares/ES) and market traders for alignments on the Community Fair in Linhares (ES). A highlight in Colatina (ES) was the 2nd Meeting with Professional Fishermen by Maria Ortiz to collect information regarding aquaculture and fishing activities. In Aracruz (MG), a highlight was the Meeting with the Aracruz Seaweed Cultivators Association – ACAOA to present the proposal for Training in Sport Fishing Tourism; Meeting with the Barra do Riacho Fishermen's Group, to present the proposal for Training in Tourism and Sport Fishing, and Meeting with Colônia Z-07 and the Barra do Riacho Fishermen's Association, to pass on information about the Renova Foundation's compensation processes.

Ombudsman's Office

There were no relevant facts this month

Communication

[Alto Rio Doce] Production of a WhatsApp pill inviting the population of Barra Longa to the Accountability Forum - Results.
[Alto Rio Doce] Production of a WhatsApp pill inviting the population of Rio Doce to the Accountability Forum - Results.
[Alto Rio Doce] Production of a WhatsApp pill inviting the population of Santa Cruz do Escalvado to the Accountability Forum - Results.
[Alto Rio Doce] Production of material for Moment of Reparation, inviting residents to the Accountability Forum - Results.
"[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Rio Casca to the ""results""
Forum, on 02/08."
"[Calha do Rio Doce] Production of WhatsApp pill inviting residents of Revés do Belém (Bom Jesus do Galho) to Forum ""results""
on 02/03."
[Foz do Rio Doce] Disclosure of the mobile ISCs service schedule for the month of March.
[Foz do Rio Doce] Production invitation for the presentation of the project for the development of fishing productive groups
[Foz do Rio Doce] Production of a reminder, to be sent via whatsapp, to the communication group, to reserve the date for the next meeting, in March.
[Foz do Rio Doce] Production of content, to be sent via WhatsApp, about the lowering of the cofferdam, located on the Pequeno River.
[Foz do Rio Doce] Production of material for Moment of Reparation about the visit of representatives of the Communication groups from Mariana, Alto and Baixo to Foz do Rio Doce to learn about the reparation actions.
[Foz do Rio Doce] Promotion of the radio stations that are transmitting the radio program Moment of Reparation.
"[Mariana] Article published in issue 27 of Voice of the Community
on the history of community nicknames"
[Mariana] Production of a poster for the Mariana ISC Newsletter Mural about the functioning of the CIA
"[Mariana] Production of a summary video to publicize the February edition of Voice of the Community
"
"[Mariana] Production of an article for the Mariana ISC Newsletter Mural about delivering the Voice of the Community
at home"
"[Mariana] Publication of an article in the 27th edition of Voice of the Community
about programs aired during the Moment of Reparation in Mariana"
[Press] Compensation to the agricultural sector exceeds R$ 420 million in Espírito Santo.
[Press] Entrepreneur's House is inaugurated in Mariana and will be a support point for new businesses in the municipality.
[Press] Income Tax: Renova Foundation sends income report to those affected.
[Press] Micro and small businesses in Regência and Povoação will receive free consultations.
[Press] More than 3,000 people received compensation in Naque: amount reaches R$ 230 million.
[Press] More than 9,500 people received compensation in Baixo Guandu: amount reaches R$ 950 million.
[Press] Note balance sheet indemnities 2022.
[Press] Recoloca Rio Doce has 157 job openings for Steel Valley, Rio Doce and Mucuri regions.
[Press] Recoloca Rio Doce has 223 job openings for Steel Valley, Rio Doce and Mucuri regions.
[Press] Recoloca Rio Doce has 234 job openings for Steel Valley, Rio Doce and Mucuri regions.
[Press] Recoloca Rio Doce platform has 300 job openings for Mariana and region.
[Press] Recoloca Rio Doce Platform has about 300 job openings for Mariana and region.
[Press] Recoloca Rio Doce Platform has more than 280 job openings for Mariana and region.
[Press] Renova Foundation pays R$4.79 billion in indemnities.
[Press] Residents of São Mateus have until March 6 to adhere to the Simplified Indemnity System.
[Press] Rio Doce Labs opens registration for selection of innovative businesses in GV, Ipatinga and Linhares.
[Support for Institutional Relations] Production of an article, for the February edition of the newspaper Voz da Foz, about some tools that can be used in the classroom, such as the virtual ComeSee.
"[Support for Institutional Relations] Publication of an article about ComeSee in the 8th edition of the Voices of the Territory
newsletter
."
[Support for PG001 Survey and Registration of Impacted People] Production of a radio program about the beginning of registration in Mariana for people who requested registration by 12/31/2021.
[Support for PG001 Survey and Registration of Impacted People] Production of a WhatsApp pill on starting registration in Mariana for people who requested registration by 12/31/2021.
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of a radio program with clarifications on Emergency Financial Assistance (AFE) and its differences with the Simplified Indemnity System."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of a WhatsApp pill on the requirement for the applicant to be accompanied by a lawyer in the service of the Simplified Indemnity System."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the February edition of the newspaper Voz da Foz, about the De Facto Fisherman project."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material for the Moment of Reparation on the 2023 income tax return."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material for the Moment of Reparation on the Simplified Indemnity System."
[Support for PG002 Compensation and Indemnity of Impacted Parties] Article production, clarifying what happened with the De Facto Fisherman project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program (Moment of Reparation) on the delivery of the Income Statement for Income Tax Return (DIRF) in 2023.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program on the obligation for the applicant to be accompanied by a lawyer in compliance with the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System in São Mateus ends on 06/03.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with clarifications on Emergency Financial Assistance (AFE) and its differences with the Simplified Indemnity System.
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the 29th edition of the Our Land
newsletter
on the attorney-client relationship within the Simplified Indemnity System process."
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the Mariana ISC Newsletter Mural on Business Interruption
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article on the payment of 2022 lost profits in the 8th edition of the Voices of the Territory
newsletter
."
"[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article on the submission of the Income Statement in the 8th edition of the Voices of the Territory newsletter
."
[Support for PG005 Social Protection Program] Production of a WhatsApp pill inviting residents of Pingo-d'Água to a training meeting for the Evaluation Committee of the Municipal Social Assistance Plan, on 01/03.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production and distribution of edition 9 of Bento in 1 min, video with updated images of the progress of the resettlement process.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production and distribution of the 48th edition of the Bento Rodrigues Report, a monthly newsletter aimed at the families of Bento Rodrigues
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of an invitation to reinforce the mobilization of the Bento Rodrigues community to participate in the inauguration event of the Estrada Real in the new district.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of information to contextualize and mobilize the families of Bento Rodrigues about the inauguration event of the symbolic landmarks of the Estrada Real.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the ISC de Mariana Newsletter Mural about Mariana x Bento bus schedule
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the Mariana ISC Newsletter Mural on the operation of the Health Center in Bento Rodrigues
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Video production to contextualize and mobilize the families of Bento Rodrigues about the inauguration event of the symbolic landmarks of the Estrada Real.
"[Support for PG008 Reconstruction of Villages - Paracatu] Article published in issue 27 of Voice of the Community
on completion of houses in Paracatu de Baixo"
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of edition 9 of Paracatu in 1 min, video with updated images of the progress of the resettlement process.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and distribution of the 48th edition of the Paracatu de Baixo Report, a monthly newsletter aimed at families in Paracatu de Baixo
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a video about the event Affective memories and reunions with the families of Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of layout, printing and installation of the billboard welcoming the resettlement of Paracatu de Baixo and to encourage visits to the virtual tour.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of new icons, insertion of 3D projects and update of the Paracatu de Baixo virtual tour page. Channel for monthly monitoring of progress in resettlement works.
[Support for PG008 Reconstruction of Villages - Paracatu] Video production in 1 minute with the main advances in the works and actions carried out with the families of Paracatu de Baixo in the month.
"[Support for PG008 Reconstruction of Villas - Bento Rodrigues] Publication of an article in the 27th edition of Voice of the Community
on water and sewage treatment in Bento Rodrigues"
"[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Publication of an article in the 27th edition of Voice of the Community
about Band House cutting and pasting children's activity"
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of invitation for delivery of Entrepreneur's House in Mariana
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the Mariana ISC Newsletter Mural on the construction of the Bridge in Santa Rita Durão
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Publication of an article in the 27th edition of Voice of the Community
on landfill and Band House works"
"[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 29th edition of Our Land
newsletter
about the history of one of the congado groups from Barra Longa, supported by PG12."
"[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the 29th edition of Our Land
newsletter
about the project to encourage reading in the municipality of Rio Doce."
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article, for the February edition of the newspaper Voz da Foz, about the Povoação Tourism guide, supported by Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material, promoting the tourist guide of Povoação, produced by the Condutores Sumaré group.
[Support for PG014 Support for Physical and Mental Health of the Impacted Population] Production of a radio program on training for SUS professionals carried out by the Program to support Physical and Mental Health of Impacted Population.
"[Support for PG014 Support for Physical and Mental Health of the Impacted Population] Publication of an article in issue 27 of Voice of the Community
on meningitis vaccination"
[Support for PG015 Incentive to Innovation] Production of a radio program informing that registration for the Rio Doce Labs project is open.
[Support for PG015 Incentive to Innovation] Production of material for the Moment of Reparation on the Promotion of Innovation program.
[Support for PG018 Economic Development and Diversification] Production of an article, for the February edition of the newspaper Voz da Foz, on the progress of the cocoa project with small producers in Linhares.
[Support for PG018 Economic Development and Diversification] Production of an article, for the February edition of the newspaper Voz da Foz, on the progress of the meliponiculture project with the families of Foz.
"[Support for PG018 Economic Development and Diversification] Publication of an article on the +Management program in the 8th edition of the Voices of the Territory
newsletter
."
[Support for PG019 Program for the Recovery of Micro and Small Businesses] Production of material for Moment of Reparation on consultancy for small and medium-sized traders in Regência and Povoação.
"[Support for PG020 Stimulus to Local Contracting
] Advertising job openings for Espírito Santo, available on the Recoloca Rio Doce website."
"[Support for PG020 Stimulus to Local Contracting
] Production of a WhatsApp pill informing the enrollment period for professional development courses in Barra Longa"
"[Support for PG020 Stimulus to Local Contracting
] Production of a WhatsApp pill on job opportunities on the Recoloca Rio Doce platform."
"[Support for PG020 Stimulus to Local Contracting
] Production of an article for the 29th edition of the Our Land newsletter
on the operation of the Recoloca Rio Doce platform and the entire selection process."
[Support for PG020 Stimulus to Local Contracting] Production of WhatsApp pill communicating about the presentation meeting of the business plan of the Barra Longa Exhibition Center.
[Support for PG027 Spring Recovery] Production of a radio program about the project to recover the springs of the Caratinga, Piracicaba and Santo Antônio rivers, through a partnership between Renova and CBH-Doce.
[Support for PG035 Information for the Population] Production of an article, for the February edition of the newspaper Voz da Foz, about some tools that can be used in the classroom, as is the case of the citriodoce.org platform.
"[Support for PG038 Doce River Basin Monitoring] Publication of an article on the Doce Alive project in the 8th edition of the Voices of the Territory
newsletter."
"[Support for PG038 Doce River Basin Monitoring] Publication of an article on the Doce River Monitoring and Expedition Portal in the 8th edition of the Voices of the Territory
newsletter
."
[Support for PG038 Monitoring of the Doce River Basin] Production of an article, for the February edition of the newspaper Voz da Foz, about some tools that can be used in the classroom, as is the case of the site monitoramentoriodoce.org.
"[Support for PG038 Monitoring of the Doce River Basin] Production of an article, for the February edition of the Voz da Foz newspaper, about some tools that can be used in the classroom, as is the case of the Doce Alive
Project."
[Support for the Economy and Innovation] Production of material for Moment of Reparation about the continuity of registrations in the Rio Doce Labs project.

Customer service channels

"Continuity of the reception and clarification of doubts in the Information and Assistance Centers; monitoring, by ISC agents
, of registered claims that are pending intermediate or final responses."
During the month of February, 10 Mobile ISCs were held: In the community of Barra do Riacho (Aracruz/ES) on 01/02; in the community of Ilha Brava (Governador Valadares/MG) on 02/02; and in the community of Mascarenhas in (Baio Guandu/ES) on 07/02; in the community of Maria Ortiz (Colatina/ES) and in the municipality of Rio Casca (ES) on 02/08. At Fazenda do Batista (Marilândia/MG) on 09/02. In the community of Povoação (Linhares/ES) on 02/14. In the community of Regência (Linhares/ES) and in the municipality of Conselheiro Pena (MG) on 02/15. And in the community of Barra do Cuieté (Conselheiro Pena/MG) on 02/16. During the actions carried out, several publics from the communities and neighboring regions were assisted, these actions included reception, registration of tickets and clarification of doubts related to the reparation process.
"Participation of ISC agents
in the Meeting for the transfer of information/updates on PGs 23, 24, 35 and New AFE concessions held on 02/03."

Dialogue

In Alto Rio Doce, a meeting was held in Barra Longa (MG) with rural producers to present a proposal for the elaboration and definition of the Business Plan for the Exhibition Park. Accountability Forums - “Results” with the transfer of information about the Project for Safeguarding Cultural References were held in Barra Longa (MG), Santa Cruz do Escalvado (MG) and Rio Doce (MG).
In Baixo Rio Doce, a meeting was held with fishermen from Mauá Brasil de Baixo Guandu Association, to collect information regarding aquaculture and fishing activities and meetings with Professional Fishermen from Renovo do Vale de Baixo Guandu Association (ES) in Baixo Guandu (ES) .
In Espírito Santo, in the municipality of Baixo Guandu (ES), meetings were held with Professional Fishermen from the Renovo do Vale de Baixo Guandu Association to collect information regarding aquaculture and fishing activities and a meeting to present the environmental repair actions of the Renova Foundation. In Linhares (ES), actions were carried out with the Association of Fish Farmers and Fishermen of Guaxe (APIGUA) to pass on information from the Aquaculture and Fisheries Activities Resumption Program; with residents of the Sezínio Fernandes de Jesus Settlement to present projects for the Aquaculture and Fisheries Activities Resumption Program and with a group of Fishermen from Linhares SERE. Also noteworthy is the meeting with professional fishermen from Maria Ortiz to collect information regarding aquaculture and fishing activities.
In Mariana, in the Resettlement of Paracatu de Baixo, an Accountability Forum was held to deal with the inspection of works in the Collective Resettlement of the community. In the municipality of Mariana (MG), 5 Accountability Forums were held with the communities of Santa Rita Durão, Cachoeira do Brumado, Furquim and Águas Claras, containing themes in interface with reports on the collective resettlement of Paracatu de Baixo and other guidelines for reparations and clarifications to community leaders on registration of remaining requests until 12/31/2023, according to court decision. Action was also carried out with the Paracatu de Baixo Working Group to discuss the Collective Resettlement of the Community and other reparation matters in Mariana (MG).
In the Middle Rio Doce, actions were carried out in Naque (MG), together with the Municipality's Committee of the Affected to receive demands and plan activities for 2023 and with Rural Producers of the municipality to present the Renova Foundation's actions. In Belo Oriente (MG) meetings were held with the Committee of the Affected and Municipal Leaders to accept demands and plan activities for 2023; with Rural Producers from Cachoeira Escura to present the Renova Foundation's actions in the municipality and with Fishermen from Cachoeira Escura to provide feedback on the Fishing RFP. In Aimorés (MG), Conselheiro Pena (MG), Itueta (MG), Resplendor (MG), Tumiritinga (MG) and Galileia (MG) actions were carried out with a group of fishermen to present the proposal for the Training Course for Tourism Conductors and Sport Fishing. Meetings were held with Rural Producers eligible for Technical Assistance and Rural Extension (ATER), to present the PG17 actions in Conselheiro Pena (MG) and Galileia (MG). In the municipality of Galelia (MG) a meeting was held with Professional Fishermen to discuss actions to support economic recovery. Also noteworthy are actions in Periquito (MG), including a meeting with fishermen and leaders of the Liberdade Settlement, with the aim of presenting the proposal for the Training Course in Tourism and Fishing Monitor and for discussing alternative fishing projects and meeting with rural producers for clarification about Technical Assistance and Rural Extension (ATER).
In the territory of the Calha do Rio Doce, a meeting with rural producers from Ipatinga stands out, with the aim of clarifying the eligibility and adherence to ATER, of the Resumption of Agricultural and Livestock Activities Program in Ipatinga (MG). In Fernandes Tourinho (MG) a meeting was held with leaders and residents of Senhora da Penha for the creation of the Municipal Committee for the Evaluation of the Social Protection Program of the Renova Foundation. And in the municipality of Bugre (MG) an action was carried out with leaders and residents of São Lourenço, also for the creation of the Municipal Committee for the Evaluation of the Social Protection Program of the Renova Foundation.

Ombudsman's Office

In February 2023, 165 manifestations were completed, adding up to 16,011 for a total of 16,217 manifestations received in the accumulated total, which represents 98.73% of completions.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties and PG021 Emergency Financial Assistance] Indemnification processes and Emergency Financial Assistance were themes recurrently addressed in the territories, including weekly broadcast on radio programs from the second half of 2022.
[Support for PG008 Reconstruction of Villages] The 29th edition of Iron Biker Brasil, which brought together more than two thousand competitors from all over Brazil in Mariana, this year included the streets of the new district of Bento Rodrigues in the route. This initiative, together with the advances in the works and the actions of coexistence and engagement of the families from the resettlements of Bento Rodrigues and Paracatu de Baixo were the main topics disclosed in relation to PG008.
[Support for PG013 Tourism, Culture, Sports and Recreation] The 2nd edition of Doce RFP, which this year had three modalities, one being exclusive to the territory of Mariana, was the highlight in the disclosures regarding PG013. The RFP supports initiatives in the areas impacted by the Fundao dam collapse, in the areas of Tourism, Sports, Recreation and Culture.
[Support for PG032 Improvement of Water Supply Systems] The construction of the new alternative water withdrawal system in Governador Valadares, a 38-kilometer pipeline, was one of the main milestones of PG032, which was highlighted in the disclosures that took place in the region of Mid Doce River.
[Support for PG038 Doce River Basin Monitoring] The launch of the second edition of the Doce River Expedition platform, which allows anyone to virtually navigate the entire Doce River basin through Google Street View, was publicized in all territories with various communications such as radio programs, articles in community newspapers, among others.
[Support for the Economy and Innovation] The job vacancies available on the Recoloca Rio Doce Platform and the Entrepreneurship and Citizenship actions carried out in Alto, Calha, Médio and Foz do Rio Doce were also highlighted in our communication channels in the territories.
[Events] Another important strategy for communicating with those affected about the performance of the programs in the reparation process in 2022 were the main events. Water quality, forest restoration, improvements in the water supply system, sewage treatment and the Barra Longa exhibition park were the themes worked on in some actions such as: Water Week in São José do Goiabal (PGs 031 and 038), Water Circuit Doce River Basin – GV Pipeline edition (PGs 032 and 038), ABOUT – IV Brazilian Conference on Forest Restoration (UST), commissioning of ETE Bento Rodrigues (PG008 ), delivery of ETE, ETA and public lighting system in Bento Rodrigues (PG008) and delivery of the exhibition park in Barra Longa (PG10).
[Press] Indemnity: In 2022, the Renova Foundation continued to give visibility to compensation processes, their payments, compensation to indigenous peoples and the Simplified Compensation System.
[Press] Resettlement: The beginning of the preparation of the Bento Rodrigues district to receive the new residents was one of the highlights with the finalization of the ETE and the ETA of Bento Rodrigues that were delivered to the SAAE of Mariana. In addition, the 29th edition of Iron Biker Brasil, which brought the new district of Bento Rodrigues as an unprecedented section of the race, was also highlighted.
[Press] Environment: The solutions presented by the Espirito Santo company Aplysia for the recovery of the Gualaxo do Norte river, the various public notices and investments in the recovery of Permanent Protection Areas and springs were highlights in the announcement of the Renova Foundation in 2022.
[Press] Governador Valadares pipeline: The Renova Foundation continued to provide transparency for the construction works of the new water withdrawal in Governador Valadares, which is in its final stretch. The Water Circuit held in the city allowed an immersive process.
[Press] Economy and Innovation: The Doce RFP supported hundreds of projects in Minas Gerais and Espírito Santo, helping to boost the local economy and support entrepreneurs and initiatives throughout the basin. At the same time, the Plataforma Recoloca Rio Doce opened thousands of opportunities to hire labor in several cities in both states. Citizenship and entrepreneurship actions that bring important services to the population were also highlighted. On another front, the transfer of resources will allow the implementation of the Business District of Mariana.
[Press] Health and Social Protection: The Renova Foundation worked to expand East Samu/Steel Valley region and continues to provide resources through the Integrated Agenda and support for the implementation of sewage treatment systems in Minas Gerais and Espírito Santo.

Customer service channels

Continuity of the reception work and clarification of doubts in the Information and Service Centers; monitoring, by ISCs attendants, of manifestations registered in all ISCs units that are pending intermediate or final responses.
"During the month of December, 04 Mobile ISC
s were held: in the municipality of Galileia (MG) on 12/01; in the community of Santo Antônio do Rio Doce (Aimorés/MG) on 12/14 and in the community of Senhora da Penha (Fernandes Tourinho/MG) and in the community of Regência (Linhares/ES) on 15/15. During the actions carried out, several publics from the communities and neighboring regions were assisted, these actions included reception, registration of tickets and clarification of doubts related to the reparation process."
Participation of ISC agents in the “Alignment on New AFE Concessions” training, held on 12/28.
"Action Planning
A Quarterly Schedule of the Mobile ISC
s was carried out, referring to the territories of Doce River Channel, Mid Doce River and Espírito Santo, with the objective of subsidizing the actions to be carried out in the last quarter of 2022."
"Action Plan to resolve the pending claims
Execution and monitoring of the Action Plan with the teams of the Risoleta Neves HPP Recovery Programs (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Agricultural Activities (PG17) and Reconstruction of Villages (“Resettlement” and “Temporary Housing” - PG08), involving analysis, negotiation support, training and adjustments in the flow of management and resolution of requests. The objective of the support is to manage and respond to pending tickets linked to the themes in the Mariana and the Upper Doce River territories. In the Mid Doce River, analysis was carried out, support was given to dealings and giving feedback on requests related to the Governador Valadares Water Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32)."
"Execution of Mobile ISC
s
In 2022, consultations were carried out through the itinerant strategy of the Information and Assistance Centers (Mobile ISC
s), which aims to resolve doubts and welcome manifestations in locations that do not have fixed structures of the CIAs.
Actions were carried out in 30 Mobile ISC
s focusing on the themes of Indemnity - Attorney’s Portal (PG02), Emergency Financial Assistance (PG21) and delivery of Income Report (Renova Foundation); clarification of payment of compensation for Water Damage and Income Report (PG02); Emergency Financial Assistance (PG21), criteria for permanence and payment of Business Interruption (PG02), Integrated Registration (PG01) and Simplified Indemnity System (PG02); Recovery of Springs (PG26); among others."
"Training Promotion
Throughout 2022, training was carried out with ISC agents to qualify and improve services on the repair and compensation process. The trainings covered several topics: (1) Preparation for intervention in conflict situations; (2) Meeting to pass on information about the SPA and clarify general doubts; (3) PG06 Indicators Webinar; (4) SGS Trainings; (5) Knowing the Personal Safety and Protection Protocol; (6) Technical Setting | Processes and Products; (7) PIM/AFE system; (8) Guidelines for Dialogue, Safety and People Management, among others.

Dialogue

"Delivery of Territorial Action Plans
The Territorial Action Plan guides the work of the Social Dialogue teams and Communication, Participation, Dialogue and Social Control Program (PG06) and aims to organize and integrate the main action strategies in the area, as a way to allow achieving the expected results for reparation/compensation, articulating programs and promoting the actions under the responsibility of PG06.
The Plan, produced from the contextual reading of the needs and expectations presented by the stakeholders in the different spaces of participation and the strategies promoted by the Renova Foundation together with the articulation with the scope of the Programs, was delivered to the Technical Board for Participation, Dialogue and Social Control (CT-PDCS), and systematizes the planning of PG06 actions in its areas of operation, aimed at promoting information, transparency, participation and social control in thematic foci and priority agendas of reparation and compensation. (ID 13025)."
"Conducting the Annual Survey of Communication and Dialogue
The evaluation of the Renova Foundation's actions from the perspective of the impacted population generates important inputs to readjust or improve dialogue, relationship and communication strategies, adapting current practices to the needs and interests of the public in the territories, giving greater assertiveness to PG06.
In 2023, the 3rd round of the Annual Dialogue and Communication Assessment Survey was carried out, which seeks to: 1) identify the perception of the affected population about the Dialogue and Communication strategies developed so far by the Renova Foundation; 2) identify the Renova Foundation service with its transparency, participation and social control purposes; and 3) to produce program result indicators, agreed with the CT-PDCS, based on an opinion survey done among the affected population.
The survey, applied throughout the month of December/22, investigated aspects related to access, engagement and perceptions of the affected people about the Renova Foundation's dialogue and communication actions, and can be organized into four main analytical dimensions: access to information; social dialogue; communication with communities; information about PGs and expectations."
"Holding of Accountability Forums:
As part of the strategies to promote Social Control by the stakeholders of the reparation process, the Accountability Forums continued to be promoted during 2022. The meetings are aimed at presenting the results of the Renova Foundation's reparation and compensation actions in the territories and have as their goal promoting the Social Control through the creation of spaces for dialogue that allow monitoring, follow-up, assessment and accountability on the developed actions.
In all, 83 Accountability Forums were held throughout the service territories focusing on the themes of Resettlement (PG08) and Infrastructure (PG10), Water Monitoring (PG38), Social Protection (PG05), Tourism, Culture, Sports and Recreation (PG13), Biodiversity Conservation (PG28), Spring Recovery (PG26) and Compensation and Indemnity (PG02)."
"Collective and Family Resettlements in Mariana (MG):
In Mariana, the theme of collective resettlements in Bento Rodrigues and Paracatu de Baixo remains central in the territory, especially in the context of the advanced stage of the works, with a perspective close to the beginning of the families' move. In-person visits to resettlements were continued to monitor the status and progress of works with the participation of the Affected Commissions, in addition to periodic meetings of the Paracatu de Baixo Working Group for specific discussions on resettlement definitions. (IDs 11916, 11296, 13026, 13351, 13520, 13881, 11425, 11595)"
"Support for publicizing and engaging in participation in actions promoted by the Renova Foundation Programs.
The guarantee of wide communication to the territories about the initiatives promoted by the Renova Foundation programs is an essential condition for the commitment to the participation of the affected publics, as well as a priority scope of the Social Dialogue teams.
In 2022, some of the initiatives that focused the team's efforts to mobilize participation: the Social Dialogue team made presentations on the ""Recoloca Rio Doce"" platform promoted by the Local Hiring Stimulus Program (PG020), aimed at providing courses training and support for professional outplacement; dissemination of Technical Assistance and Rural Extension (Ater) actions and engagement of rural producers; dissemination of the actions of Doce RFP, to promote projects in the area of Culture, Tourism, Recreation and Sports through technical and material support; disclosure of the 1st RFP for Selection of Projects to support productive groups in fishing and aquaculture; promotion of “Doce Alive” project workshops; promotion of workshops on Elaboration of Projects for engagement and participation in RFPs promoted by the Renova Foundation."
Conducting the Annual Communication and Dialog Survey to assess engagement, participation and communication strategies with affected communities.
In Mariana (MG) the meetings of the Paracatu de Baixo Working Group were continued to discuss and report on the Collective Resettlement of the Community, addressing the alignment on the Cultural Plan of Paracatu de Baixo and reports on resettlement. In Paracatu de Baixo (MG) inspection of Collective Resettlement works was carried out. A total of four Accountability Forums were held.
In the territory of the Doce River Channel, action carried out with residents of Pingo D'Água (MG) stands out, to provide feedback on the actions of the Municipal Plan for Reparation in Social Protection and the formation of the Municipal Committee for the Evaluation of the Protection Program Renova Foundation. In São José do Goiabal (MG) an action was also carried out to clarify the Municipal Plan for Reparation in Social Protection and to activate the Municipal Committee for the Evaluation of the Social Protection Program. In the municipality of Bom Jesus do Galho (MG), a meeting was held with rural producers from Revés de Belém (MG) and Bom Jesus do Galho (MG), to clarify doubts about Technical Assistance and Rural Extension (ATER) services.
In Lower Doce River, a meeting was held with 8th grade students from João XXIII Municipal School to present the Biodiversity Project in the municipality of Baixo Gandu (ES).
Actions were carried out with professional and amateur fishermen to continue the support actions of the Aquaculture and Fishing Activities Resumption Program in Resplendor (MG) and in Aimorés (MG). Addressing clarification of doubts about the Program and presentation of the Training course for Tourism and Sport Fishing Guides.
In Espírito Santo, the 3rd Renova Foundation Biodiversity Project Workshop was held at the Maria Ortiz Municipal Elementary School to present the Biodiversity Project in the municipality of Colatina (ES).

Ombudsman's Office

In the year 2022, a total of 2599 tickets were finalized, in the historical accumulated there are 15800 manifestations completed for a total of 15947 records, which represents 99.07% of completions.

Communication

[Baixo Rio Doce] Production of a pamphlet to inform the population of Aimorés that the ISC has changed address
[Baixo Rio Doce] Production of a poster to paste in the old ISC of Aimorés and inform that it operates in a new address in the city
[Baixo Rio Doce] Production of a radio program informing that the ISC of Aimorés has changed its address and inviting the population to discover the new space
[Baixo Rio Doce] Production of a radio program inviting the population of Baixo Guandu to participate in the accountability forum, which will take place on November 23 and will publicize actions for monitoring water and sanitation.
[Baixo Rio Doce] Production of a radio program reinforcing the invitation for the population of Baixo Guandu to participate in the accountability forum, which will take place on November 23 and will publicize water and sanitation monitoring actions.
[Baixo Rio Doce] Production of an article for Resplendor's newsletter mural on how to monitor repair actions on the reparation data portal
[Baixo Rio Doce] Production of an article for the Baixo Guandu newsletter mural about the accountability forum to be held in the city on the 23rd on monitoring water and sanitation
[Baixo Rio Doce] Production of an article for the fifth edition of the community newspaper of the Baixo territory, Repara Cidadão, about the judge's decision to hire technical advisors
[Baixo Rio Doce] Production of an article for the newsletter mural in Aimorés on how to monitor repair actions on the repair data portal
"[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Caratinga to ""results""
on 11/10."
"[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Córrego Novo to ""results""
on 11/09."
"[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Sem Peixe to Mobile ISC
on 11/08."
"[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Timóteo to participate in Mobile ISC
on 11/10."
[Calha do Rio Doce] Publication of an article about the programs that operate in the Calha 5th edition of the newsletter Vozes do Território.
[Calha do Rio Doce] Publication of an article on judicialization in the 5th edition of the newsletter Vozes do Território.
"[Calha do Rio Doce] Publication of an article on the Doce River Expedition
platform in the 5th edition of the newsletter Vozes do Território."
[Calha do Rio Doce] Publication of an article on the Water Circuit in Córrego Novo in the 5th edition of the newsletter Vozes do Território.
"[Foz do Rio Doce] Audio production Moment of Reparation
, to be distributed via WhatsApp, promoting the ""results""
forum calendar."
"[Foz do Rio Doce] Audio production Moment of Reparation
, to be sent via whatsapp, about the calendar of ""results""
forums to be held in November in communities in Foz do Rio Doce."
"[Foz do Rio Doce] Audio production Moment of Reparation
, to be sent via whatsapp, about the last editions of the year's Forums Results in communities in Foz do Rio Doce."
[Foz do Rio Doce] Production of a sound car spot to mobilize Povoação residents to participate in the accountability forum on reparation.
[Foz do Rio Doce] Production of a sound car spot to mobilize residents of Regência to participate in the accountability forum on reparation.
"[Foz do Rio Doce] Production of an article for the November edition of ""Voz da Foz"" newsletter
on the reform of the Regência school."
"[Foz do Rio Doce] Production of an article, for the November edition of ""Voz da Foz"" newsletter
, featuring the representatives of Espírito Santo on the Interfederative Committee."
"[Foz do Rio Doce] Production of an article, for the November edition of the ""Voz da Foz"" newsletter
, on the choice of technical assistance to work in Linhares."
"[Foz do Rio Doce] Production of an editorial, for the November edition of ""Voz da Foz"" newsletter
, on the challenges of repairing the seven years since the Fundao dam collapse
."
"[Foz do Rio Doce] Production of material, publicizing the radio program Moment of Reparation
"
"[Foz do Rio Doce] Realization of Comesee
with the Communication group from Foz do Rio Doce in the resettlements of Paracatu de Baixo and Bento Rodrigues."
"[Foz do Rio Doce] Video production with the summary of the 27th edition of ""Voz da Foz"" newsletter
."
[Mariana] Creation of a paper encouraging participation in research in PG06
[Mariana] Creation of a poster for the JM of Mariana's ISC on the booster dose of the COVID vaccine
[Mariana] Production of an article for the 24th edition of Voz da Comunidade about stories over the 7 years of the collapse
[Mariana] Production of material for the 24th edition of Voz da Comunidade on the transfer of funds for the construction of the Industrial District of Mariana
[Mariana] Voice of the Community edition on video
[Médio Rio Doce] Production of a sound car spot to publicize the "results" Forum of Conselheiro Pena.
[Médio Rio Doce] Production of a sound car spot to publicize the "results" Forum of Galileia.
"[Médio Rio Doce] Production of a sound car spot to publicize the ""results” Forum
of Governador Valadares."
[Médio Rio Doce] Production of a sound car spot to publicize the "results” Forum of Forum
[Médio Rio Doce] Production of a sound car spot to publicize the realization of the Renova Foundation's Mobile Information and Service Center in Galileia.
[Médio Rio Doce] Production of a sound car spot to publicize the realization of the Renova Foundation's Mobile Information and Service Center in Periquito.
[Médio Rio Doce] Production of a Whatsapp pill to publicize the "results” Forum of Galileia.
"[Middle Rio Doce] Production of a pamphlet to publicize the ""results""
Forum of Governador Valadares"
[Middle Rio Doce] Production of a Whatsapp pill to promote the creation of the Renova Foundation's Mobile Information and Service Center in Galileia.
[Middle Rio Doce] Production of a Whatsapp pill to promote the Renova Foundation's Information and Mobile Service Center in Periquito.
[Middle Rio Doce] Production of a Whatsapp pill to publicize the "results" Forum of Naque.
[Middle Rio Doce] Production of a Whatsapp pill to publicize the Results Forum of Conselheiro Pena.
"[Middle Rio Doce] Production of banner for visual signaling of the venue of the ""results""
Forum of Governador Valadares"
[Middle Rio Doce] Production of email marketing to publicize the Forum "results" of Governador Valadares
"[Middle Rio Doce] Production of the radio program Moment of Reparation
to publicize the ""results""
Forums of the Middle Rio Doce."
"[Middle Rio Doce] Production of the radio program Moment of Reparation
to publicize the ""results” Forum
of Governador Valadares."
"[Middle Rio Doce] Production of Whatsapp pill to publicize the ""results""
Forum of Governador Valadares"
[Support for ] Production of an article for the November edition of the Information and Service Center Wall clarifying why the Renova Foundation does not talk about the subject of renegotiation.
[Support for ] Production of material for the November edition of the Information and Service Center Wall, on the retroactive payment, in a single installment, of the Emergency Financial Aid.
[Support for ] Production of material for the November edition of the Information and Service Center's Mural about the second edition of the Doce River Expedition that went on air.
[Support for ] Production of material for the November edition of the Information and Service Center's Wall on Entrepreneurship and Citizenship Action, to be held in Aracruz.
[Support for ] Production of material for the November edition of the Information and Service Center's Wall on the Doce River Sweet Sea project, carried out in Regência and Povoação.
"[Support for ] Production of material for the November edition of the Information and Service Center's Wall on the forum calendar ""results""
for the month of November."
"[Support for Institutional Relations] Production of material for the 26th edition of Our Land
newsletter with the balance of financial transfers in the territory within the Integrated Agenda."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Creation of a poster for the JM of the ISC
in Mariana on compensation"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of a radio program providing guidance on how to identify possible cases of fraud."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of a WhatsApp pill informing about the continuity of the Simplified Indemnity System."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for Resplendor's newsletter board clarifying that the information that the Simplified Compensation System will be suspended is not true"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for Resplendor's newsletter mural
on the payment of retroactive AFE in a single installment"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the 26th edition of Our Land
newsletter on the balance of payments made by the Mediated Indemnity Program (PIM), Emergency Financial Aid (AFE) and Simplified Indemnity System (SIS) in the territory."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the Aimorés newsletter mural
on the payment of retroactive AFE in a single installment"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the Baixo Guandu mural newspaper on the payment of retroactive AFE in a single installment"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the Baixo Guandu newsletter board clarifying that the information that the Simplified Compensation System will be suspended is not true"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the Colatina mural newspaper on the payment of retroactive AFE in a single installment"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the fifth edition of the community newspaper in the Baixo territory, Repara Cidadão, about how people have used their indemnities in the region"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the ISC
newsletter mural
on the payment of Emergency Financial Assistance (AFE) in the territory."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the newsletter board in Aimorés clarifying that the information that the Simplified Indemnity System will be suspended is not true"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for the newsletter board in Colatina clarifying that the information that the Simplified Indemnity System will be suspended is not true"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material for the Moment of Reparation on the anti-fraud system."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material for the Moment of Reparation on the payment of the AFE in a single installment."
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material with updated information regarding the Novel"
"[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material, clarifying the difference between the User Portal and the Attorney’s Portal"
[Support for PG005 Social Protection Program] Production of an article for the fifth edition of the community newspaper in the Baixo territory, Repara Cidadão, about the social protection program
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a one-minute video about the resettlement of Paracatu de Baixo with the main advances of the works in October 2022.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a WhatsApp pill on the National Speleology Day, in compliance with the Licensing condition of Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of an invitation for the graduation of students from the temporary school in Paracatu de Baixo, which will be held on 12/10/2022, at Hotel Providência, in Mariana.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of diploma for the graduation of students from the temporary school of Paracatu de Baixo, which will be held on 12/10/2022, at Hotel Providência, in Mariana.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 45th edition of the monthly newsletter for the families of the resettlement of Paracatu de Baixo, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of assistances to families, among others.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 45th edition, video version, of the Paracatu de Baixo Report, with headlines for the main subjects.
[Support for PG008 Reconstruction of Villages - Paracatu] Video production for the families of Paracatu de Baixo with images about the First Round of conversations with the families.
[Support for PG008 Reconstruction of Villages] Production of material for the 24th edition of Voz da Comunidade on lot size in resettlements
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Creation of a slide for the JM of the Mariana ISC
on leisure works in Ponte do Gama"
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Creation of a standard model with technical information on Renova's works
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of a WhatsApp pill communicating the interdiction of traffic in Barra Longa due to the bridge renovation works.
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of a WhatsApp pill inviting residents to the delivery of the Exhibition Park + Entrepreneurship and Citizenship Action.
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of an article for the 26th edition of Our Land
newsletter about the handover ceremony of the Barra Longa Exhibition Park."
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of an article for the 26th edition of Our Land newsletter telling what residents are saying about the delivery of the Exhibition Park.
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of an article for the ISC
newsletter board announcing the interdiction of traffic in Barra Longa due to the bridge renovation works."
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of an article for the ISC
newsletter board with the invitation for the delivery of the Barra Longa Exhibition Park."
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the 26th edition of Our Land
newsletter with the balance of infrastructure works carried out in the territory."
"[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the 26th edition of Our Land
newsletter with the technical details of the work and a timeline of the Exhibition Park."
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the Moment of Reparation on the delivery of the Exhibition Park + Entrepreneurship and Citizenship Action.
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the Moment of Reparation on the repercussion of the delivery of the Exhibition Park in Barra Longa.
"[Support for PG012 Historical, Cultural and Artistic Memory] Creation of a 2023 desk calendar with the projects from Doce RFP
"
"[Support for PG012 Historical, Cultural and Artistic Memory] Creation of a slide for the JM of the ISC
in Mariana on invitation to the Paracatu Choir"
"[Support for PG012 Historical, Cultural and Artistic Memory] Creation of the 2023 wall calendar with the projects from Doce RFP
"
[Support for PG012 Historical, Cultural and Artistic Memory] Dissemination of a radio program on applied research during the Iron Biker about the event
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 24th edition of Voz da Comunidade on events held by those affected in honor of the saint
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 24th edition of Voz da Comunidade on the cultural exhibition of the Bento school project
"[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 26th edition of Our Land
newsletter with the balance of the repair of cultural references in the territory."
[Support for PG012 Historical, Cultural and Artistic Memory] Publication of a radio program about the cultural heritage of the Doce River Expedition
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Creation of a slide for the JM of the ISC
in Mariana about the Meeting of Clowns"
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a WhatsApp pill with information on the registration of individuals selected by the Doce RFP."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a WhatsApp pill with information on the registration of legal entities selected by the Doce RFP."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the November edition of ""Voz da Foz"" newsletter
, about the return of the Robalo Festival, in Povoação."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article, for the November edition of ""Voz da Foz"" newsletter
, about the return of the traditional Mica Fubica, in Regência."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the 24th edition of Voz da Comunidade on coverage of the 12th edition of the event"
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the 24th edition of Voz da Comunidade on the drawing of the clown Jojoba"
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the 26th edition of Our Land
newsletter with the balance of projects approved in the territory in the second edition of Doce RFP
."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the fourth edition of the Voz do Rio Doce newsletter publicizing the Fishing Tournament in Rio Doce and other activities carried out to boost fishing tourism."
[Support for PG015 Promotion of Innovation] Production of material for the 24th edition of Voz da Comunidade on promoting the champions of the Sprout! project
"[Support for PG017 Resumption of Agricultural Activities] Production of material for the 26th edition of Our Land
newsletter on the balance of initiatives to resume agricultural activities in the territory."
"[Support for PG018 Development and Economic Diversification] Audio production Moment of Reparation
, to be distributed via whatsapp, about registration for the activities of the Cocoa Production Chain Incentive Project."
[Support for PG018 Development and Economic Diversification] Disclosure of an article on social media about the transfer of funds for the implementation of the industrial district of Mariana
"[Support for PG018 Development and Economic Diversification] Production of an article for the 26th edition of the Our Land
newsletter on the balance of actions for the development of the local economy in the territory."
"[Support for PG019 Program for the Recovery of Micro and Small Businesses] Audio production Moment of Reparation
, to be sent via whatsapp, about registrations for small and medium-sized producers in the project to strengthen the cocoa production chain."
[Support for PG019 Program for the Recovery of Micro and Small Businesses] Production of an invitation to present and enroll in the Project to Strengthen the Cocoa Production Chain for the communities of the Sezíneo Settlement and the Primeiro de Agosto Settlement.
[Support for PG019 Program for the Recovery of Micro and Small Businesses] Production of an invitation to present and register for the Project to Strengthen the Cocoa Production Chain for the Regência and Povoação communities.
"[Support for PG020 Stimulus for Local Hiring] Creation of slide for Mariana's ISC
JM about available courses for Mariana"
"[Support for PG020 Stimulus for Local Hiring] Production of material for the ISC
newsletter board with job opportunities in the territory."
"[Support for PG020 Stimulus to Local Contracting] Audio production Moment of Reparation
, to be sent via whatsapp, about the Business Meeting to be held with small and medium-sized suppliers and traders in Linhares."
"[Support for PG020 Stimulus to Local Contracting] Audio production Moment of Reparation
, to be sent via whatsapp, about the Entrepreneurship and Citizenship Action to be carried out in Aracruz."
[Support for PG020 Stimulus to Local Contracting] Creation of a poster for the JM of the Mariana ISC on available vacancies in Mariana
"[Support for PG020 Stimulus to Local Hiring] Production material for the ""results""
Newsletter with the main actions presented by the Renova Foundation's 20 program on hiring local labor in the ""results""
Forum of Governador Valadares."
[Support for PG021 Emergency Financial Aid] Production of a radio program on the payment of retroactive AFE in a single installment.
"[Support for PG025 Environmental Recovery Area 1] Production of material for the 26th edition of Our Land
newsletter on the balance of forest restoration actions in the territory."
"[Support for PG027 Spring Recovery] Audio production Moment of Reparation
, a special series on Renova Foundation programs, to be distributed via WhatsApp, with the theme of Environmental Recovery."
[Support for PG028 Biodiversity Conservation] Production of an article for the fifth edition of the community newspaper of the Baixo territory, Repara Cidadão, about a video that circulates showing a fish with an anomaly
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of a WhatsApp pill on the delivery of ETE's in the municipality of Rio Doce.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the Moment of Reparation on the delivery of ETEs in Rio Doce.
"[Support for PG031 Sewage Collection and Treatment and Solid Waste Disposal] Production material for the ""results""
Newsletter with the main actions presented by the Renova Foundation's program 31 on basic sanitation and waste disposal in the ""results""
Forum of Governador Valadares."
"[Support for PG032 Improvement of Water Supply Systems] Production matter for the ""results""
Newsletter with the main actions presented by program 32 of the Renova Foundation on the new water intake in the ""results""
Forum of Governador Valadares."
[Support for PG032 Improvement of Water Supply Systems] Production of a sound car spot to publicize the realization of the Water Circuit of the Doce River Basin - edition New Water Withdrawal of Governador Valadares.
[Support for PG032 Improvement of Water Supply Systems] Production of an article for the Baixo Guandu newsletter board about the functioning of the water supply system improvement program
"[Support for PG032 Improvement of Water Supply Systems] Production of an article for the newsletter mural
in Aimorés on the operation of the program to improve the water supply system"
[Support for PG032 Improvement of Water Supply Systems] Production of an Invitation Card to publicize the realization of the Water Circuit of the Doce River Basin - edition of New Water Withdrawal of Governador Valadares.
"[Support for PG032 Improvement of Water Supply Systems] Production of content on the Renova Foundation's social networks to publicize the realization of the Water Circuit in the Doce River Basin
- edition of New Water Withdrawal of Governador Valadares."
"[Support for PG032 Improvement of Water Supply Systems] Production of Email Marketing to publicize the realization of the Water Circuit of the Doce River Basin
- edition New Water Withdrawal of Governador Valadares."
[Support for PG032 Improvement of Water Supply Systems] Production of material for Colatina's newsletter board about the operation of the water supply system improvement program
[Support for PG032 Improvement of Water Supply Systems] Production of material for Resplendor's newsletter board about the operation of the water supply system improvement program
"[Support for PG032 Improvement of Water Supply Systems] Production of the radio program Moment of Reparation
to publicize the execution of the Water Circuit in the Doce River Basin - edition New Water Withdrawal of Governador Valadares."
"[Support for PG032 Improvement of Water Supply Systems] Production of the radio program Moment of Reparation
to reinforce the dissemination of the realization of the Water Circuit of the Doce River Basin - edition New Water Withdrawal of Governador Valadares."
[Support for PG032 Improvement of Water Supply Systems] Production of Whatsapp Pill to publicize the execution of the Water Circuit of the Doce River Basin - edition New Water Withdrawal of Governador Valadares.
"[Support for PG033 Education Program for the Revitalization of Doce River] Production of material for the 26th edition of the Our Land
newsletter with an overview of the activities of the Training of Young Leadership project in the territory."
[Support for PG035 Information for the Population] Production of an article for Resplendor's newsletter mural about the TIC and how affected people can insert their story about the collapse on the platform
[Support for PG035 Information for the Population] Production of an article for the Baixo Guandu newsletter mural about the TIC and how affected people can insert their story about the collapse on the platform
[Support for PG035 Information for the Population] Production of an article for the newsletter mural in Aimorés about the TIC and how affected people can insert their story about the collapse on the platform
[Support for PG035 Information for the Population] Production of an article for the newsletter mural in Colatina about the TIC and how affected people can insert their story about the collapse on the platform
[Support for PG035 Information for the Population] Production of material for the fourth edition of the Voz do Rio Doce newsletter with the dissemination of the website citdoriodoce.rg of the Technical Information Center (TIC)
"[Support for PG036 National and International Communication] Production of material for the fourth edition of the Voz do Rio Doce newsletter with the dissemination of the Doce River Expedition
website, an accountability action by the Renova Foundation."
"[Support for PG038 Doce River Basin Monitoring
] Audio production Moment of Reparation
, for sending via whatsapp, about the new edition of Doce River Expedition
that went on air."
"[Support for PG038 Doce River Basin Monitoring
] Production of a radio program informing about the launch of the second edition of the Doce River Expedition and inviting guests to navigate the basin"
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the Aimorés newsletter mural
about the second edition of the Doce River Expedition"
"[Support for PG038 Doce River Basin Monitoring
] Production of an article for the newsletter mural
in Colatina about the second edition of the Doce River Expedition"
"[Support for PG038 Doce River Basin Monitoring
] Production of material for Resplendor's newsletter mural
about the second edition of the Doce River Expedition"
"[Support for PG038 Doce River Basin Monitoring
] Production of material for the Baixo Guandu newsletter board about the second edition of the Doce River Expedition"
"[Support for PG038 Doce River Basin Monitoring
] Production of material for the fifth edition of the community newspaper of the Baixo territory, Repara Cidadão, about the second edition of the Doce River Expedition"
"[Support for PG038 Doce River Basin Monitoring
] Publication of an article on Participatory Water Monitoring, carried out in Cava Grande (Marliéria), in the 5th edition of the newsletter Vozes do Território."
[Support for the Economy and Innovation] Production of a radio program inviting the population to participate in the entrepreneurship and citizenship action that will take place in Colatina on November 26th.
[Support for the Economy and Innovation] Production of a radio program publicizing the vocational course, in partnership with Senai, on risk and cutting offered to residents of Baixo Guandu.
[Support for the Economy and Innovation] Production of a radio program reinforcing the invitation for the population to participate in the entrepreneurship and citizenship action that will take place in Colatina on November 26th.
[Support for the Economy and Innovation] Production of an article for the Colatina newsletter mural about the Entrepreneurship and Citizenship Action that takes place on the 26th in the city's green area
[Support for the Economy and Innovation] Production of material for the fourth edition of the Voz do Rio Doce newsletter with the dissemination of the results of Doce River Impulse in the Middle Rio Doce territory.
"[UST Support] Production of material for the ""results""
Newsletter with the main actions presented by Renova Foundation's programs 26 and 27 on forest restoration actions in the ""results""
Forum of Governador Valadares."

Dialogue

Actions of the Physical and Mental Health Support Program for the Impacted Population were carried out with the residents of the Sezínio Settlement, Beira Rio, Bebedouro, Patrimonios do Guaxe, Pontal do Ouro (Linhares/ES), Itapina (Colatina/ES) and Barra do Riacho (Aracruz/ES). The Cocoa Chain Strengthening Project was presented at two meetings in Linhares (ES). In Linhares (ES) and Colatina (ES) presentations of the Biodiversity Project were held for elementary school students.
Conducting the Annual Communication and Dialog Survey to assess engagement, participation and communication strategies with affected communities.
"Continuing the implementation of the Social Control strategy through the holding of Accountability Forums, in November/22, 18 meetings were held: in Calha do Rio Doce, the “Results” meeting was held with affected people in Córrego Novo (MG) to present Basic Sanitation actions and the Simplified Indemnity System (SIS); in Caratinga (MG) “Results” was held to present the actions of the Simplified Indemnity System (SIS); in Lower Doce River, a presentation was made of the results of actions of the Sewage Collection and Treatment and Solid Waste Disposal (PG31) and Doce River Basin Monitoring
(PG38) programs in Baixo Gandu (ES); in the territory of Espírito Santo, presentations were made of actions for the Environmental Repair of the Doce River, results of actions for the Conservation of Biodiversity in two meetings and presentation of actions from the programs for the Promotion of Innovation (PG15), Development and Economic Diversification (PG18) and Recovery of Micro and Small Businesses (PG19), all carried out in the municipality of Linhares (ES); in the Mid Doce River, “Results” held in Conselheiro Pena (MG) presenting Social Protection actions (PG05), Resumption of Agricultural Activities (PG17), presentation of an integrated agenda and data from the Simplified Compensation System (SIS); In Galileia (MG), “Results” was carried out containing the presentation of the actions for Resumption of Agricultural Activities (PG17), the Spring Recovery Program (PG27), also presentation of Indemnity Solutions and the Social Communication Plan with a focus on the municipality. “Results” held in Naque (MG) also dealing with the presentation of actions regarding the Resumption of Agricultural Activities (PG17), Economic Development and Diversification (PG18), Recovery of Micro and Small Businesses (PG19) and together with the Stimulus of Local Hiring (PG20); the last “Results” carried out in the territory was in the city of Governador Valadares (MG) relating to the presentation of actions of the Infrastructure Program on actions of the pipeline, presenting themes of Human Rights and Water Security, as well as Forest Restoration and Recovery of Springs (PG27) and on the Sewage Collection and Treatment and Solid Waste Disposal Program (PG31)."
In the territory of the Calha do Rio Doce, an action carried out with professional and informal fishermen from Rio Casca (MG) stands out, to provide feedback on the project presented, as well as listening to and accepting demands.
In Lower Doce River, two meetings were held to present the Program to support Physical and Mental Health of Impacted Population to residents of the municipality of Baixo Gandu (ES), one of them in the community of Mascarenhas (Baixo Rio Doce).
In Mariana (MG) the meetings of the Paracatu de Baixo Working Group were continued to discuss and report on Collective Resettlement, and specifically, discussions on the Cultural Plan of Paracatu de Baixo, as well as carrying out two inspection visits of the resettlement works. In the community of Pedras e Borba (Mariana), a meeting was held to present the soccer field reconstruction project. In Ponte do Gama (Mariana), a visit was made to monitor the progress of the Collective Goods works (Football Field, Horseback Riding Arena and Multi-Sports Court). In Antônio Pereira (Ouro Preto) a meeting was held to clarify doubts and accept claims on the impact of works in the district.

Customer service channels

Continuity of the reception work and clarification of doubts in the Information and Service Centers; monitoring, by ISCs attendants, of manifestations registered in all ISCs units that are pending intermediate or final responses.
During the month of November, 15 Mobile ISCs were held: in the Liberdade Settlement (Periquito/MG), in the Regência community (Linhares/ES) and in the municipality of Sem Peixe (MG) on 11/08; community of Barra do Riacho (Aracruz/ES) on 11/09; in the community of Povoação (Linhares/ES) and in the municipality of Timóteo (MG) on 11/10; community of Barra do Riacho (Aracruz/ES) on 11/16; in the municipality of Periquito (MG) and in the community of Bebedouro (Linhares/ES) on 11/17; community of Povoação (Linhares/ES) on 11/22; community of Barra do Riacho (Aracruz/ES) on 11/23; communities of Mascarenhas (Baixo Guandu/ES), Ilha Brava (Governador Valadares/MG) on 11/29; community of Itapina (Colatina/MG) on 11/30. During the actions carried out, several publics from the communities and neighboring regions were assisted, these actions included reception, registration of claims and clarification of doubts related to the reparation process, fulfilling the purpose of being the image and physical presence of the Renova Foundation in the territory.
Participation of ISC agents in the “Come and See Virtual” event, focused on a script of Experiences for understanding the process of the rupture of the Fundão Dam and the repair actions carried out by the Renova Foundation.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Calha do Rio Doce] Audio production (Momento Renova) about the realization of the Water Circuit in Baixa Verde, district of Dionísio.
[Calha do Rio Doce] Audio production (Momento Renova) with assistance from the Ombudsman of Renova Foundation.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of communities in São José do Goiabal to Mobile ISC on 10/05 and 06/10.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Santana do Paraíso to the “Results” in the community of Ipaba do Paraíso, on 10/27.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Santana do Paraíso to the Mobile ISC
in the community of Ipaba do Paraíso, on 10/26 and 27.
[Calha do Rio Doce] Publication of an article about Mobile ISC
's service in the 4th edition of the newsletter Vozes do Território.
"[Calha do Rio Doce] Publication of an article on Projetar's project elaboration workshops in the 4th edition of the Vozes do Território newsletter.
[Calha do Rio Doce] Publication of an article on the third harvest of the Bean Project, in Rio Casca, in the 4th edition of the newsletter Vozes do Território.
[Foz do Rio Doce] Audio production (Momento da Reparaçao) for distribution via whatsapp about the creation of the Information and Mobile Assistance Center in Regencia and Povoaçao.
[Foz do Rio Doce] Audio production (Momento da Reparaçao) for distribution via WhatsApp on the Technical Information Center (TIC) website.
[Foz do Rio Doce] Production of a note for the October edition of Voz da Foz newspaper clarifying that Renova is not part of the renegotiation process.
[Foz do Rio Doce] Production of material for the newsletter
board of the Center for Information and Assistance in Linhares on how to access the platform of the Technical Information Center (TIC Rio Doce).
[Lower Doce River] Production of a pill inviting the Itueta community to a meeting on Social Protection and also the formation of the monitoring committee for social protection actions (Comaps)"
[Lower Doce River] Production of article for the October edition of Jornal Repara Cidadão about judicialization. We explain what this reparation process is and how it works.
[Mariana] Creation of a poster for the mural of the ISC in Mariana about Renova's communication channels
[Mariana] Creation of a slide for the Mariana ISC mural on Eliana's stall in Paracatu de Baixo
[Mariana] Creation of a slide for the mural of the Mariana ISC on incentives for booster doses of vaccination
[Mariana] Production of an article for the 23rd edition of Voz da Comunidade about Eliane's stall in Paracatu de Baixo
[Mariana] Production of material for the 23rd edition of Voz da Comunidade about maze games for children
[Médio Rio Doce] Production of a sound car spot to publicize “Results”, the Renova Foundation's accountability forum, in Naque
[Médio Rio Doce] Production of a sound car spot to publicize “Results”, the Renova Foundation's accountability forum, in Tumiritinga
[Mid Doce River] Production of a sound car spot to publicize the presence of the Mobile Information and Service Center in Baguari, district of Governador Valadares"
[Mid Doce River] Production of a Whatsapp pill to publicize “Results”, the Renova Foundation's accountability forum, in Naque"
[Mid Doce River] Production of a Whatsapp pill to publicize “Results”, the Renova Foundation's accountability forum, in Tumiritinga
[Mid Doce River] Production of a Whatsapp pill to publicize the Doce Alive project in Cachoeira Escura, Belo Oriente district
[Mid Doce River ] Production of a Whatsapp sound pill to publicize the presence of the Mobile Information and Service Center in Baguari, district of Governador Valadares
[Mid Doce River ] Production of material for the October edition of the Voz do Rio Doce newsletter
about projects developed by the community of Cachoeira Escura for productive and economic recovery.
[Mid Doce River ] Production of material for the October edition of the Voz do Rio Doce newsletter
to disseminate agendas in the “Results” region - the Renova Foundation's accountability forum.
[Multi-territorial] Production of a manual with questions and answers for leaders on the topic Compensation and Emergency Financial Assistance (AFE).
[Support for PG001 Survey and Registration of Impacted People] Audio production (Moment of Reparation) about the registration process.
[Support for PG001 Survey and Registration of Impacted People] Audio production (Momento Renova) informing that the registration of affected people continues to be carried out in the territories.
[Support for PG001 Survey and Registration of Impacted People] Production of a WhatsApp pill informing that the registration of affected people continues to be carried out in the territories.
[Support for PG001 Survey and Registration of Impacted People] Production of an article for the newsletter
board of the Center for Information and Assistance in Linhares on the possibility of requesting a review of the registration.
[Support for PG001 Survey and Registration of Impacted People] Production of material for the newsletter
board of the Center for Information and Linhares Service on important tips on registration
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Audio production (Moment of Reparation) on the payment to those affected of amounts corresponding to attorney fees.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Audio production (Moment of Reparation) on the payment to those affected of amounts corresponding to attorney fees.
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Audio production (Moment of Reparation) with clarifications on the repayment of the Emergency Financial Aid (AFE).
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Creation of a slide for the mural of the ISC in Mariana on the return of the payment of the Emergency Financial Aid (AFE) ​
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Production of a WhatsApp pill on paying the amounts corresponding to attorney fees to those affected.
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Production of an article for the October edition of the Newspaper Repara Cidadão about Emergency Financial Assistance - AFE.
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Production of an article for the October edition of the Voz do Rio Doce newsletter on compensation for water damage by PIM and SIS in cities that were left without water supply by the Doce River during the Fundão dam failure .
[Support for PG002 Compensation and Indemnity of Impacted Parties ] Production of an article for the October edition of the Voz do Rio Doce newsletter on proof of damages by professional fishermen in Tumiritinga.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Audio production (Momento Renova) with information on anti-fraud measures.
[Support for PG005 Social Protection Program] Production of material for the Our Land newsletter on actions carried out in support of social development in Barra Longa.
[Support for PG005 Social Protection Program] Publication of an article on the Technical and Financial Cooperation Agreement, of Social Protection, in the 4th edition of the newsletter
Vozes do Território.
[Support for PG006 Ombudsman Pillar] Audio production (Momento da Reparaçao) for distribution via whatsapp on how to access the Ombudsman.
[Support for PG006 Pillar of the Ombudsman] Production of material for the newsletter
board of the Center for Information and Customer Service in Linhares on how to access the Ombudsman.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Creation of a slide for the Mariana ISC mural on resettlement business
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a WhatsApp pill to be sent to families with clarifications on the current situation in the new district of Bento Rodrigues.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the 23rd edition of Voz da Comunidade about businesses in Bento Rodrigues
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a one-minute video about the resettlement of Paracatu de Baixo with the main advances of the works in the month of September 2022.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a pill/invitation for the community of Paracatu de Baixo to participate in the Circle of conversations with families, held on 10/23.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a WhatsApp pill on World Animal Day in compliance with the Licensing condition of Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 44th edition of the monthly newsletter for the families of the resettlement of Paracatu de Baixo, with content and photos about the progress of the works, status of projects filed with the City, permits issued, number of assistances families, among others.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 44th edition, video version of the Resettlement Report of Paracatu de Baixo, with headlines for the main subjects.
[Support for PG008 Reconstruction of Villages] Production of material for the 23rd edition of Voz da Comunidade on archaeological heritage in resettlements
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Audio production (Moment of Reparation) on road maintenance and traffic awareness in the territory of Upper Doce River.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Audio production (Momento Renova) announcing works on bridges in Barra Longa.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Creation of a slide for the mural of the Mariana's ISC on road works in the districts of Mariana
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Creation of a slide for the mural of the Mariana's ISC on works on bridges in Santa Rita Durão
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Creation of a slide for the mural of the Mariana's ISC on works on the soccer field, horseback riding area and multi-sports court
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of a WhatsApp pill on road maintenance and traffic awareness in Mariana and Upper Doce River
.
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of a WhatsApp pill on the renovation work on bridges in Barra Longa.
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of material for the 23rd edition of Voz da Comunidade on repairs to the two bridges in Santa Rita Durão
[Support for PG011 Rehabilitation of Schools and Reintegration of the School Community] Production of material for the newsletter Our Land
on the performance of the program for the rehabilitation of schools and reintegration of the school community in the territory.
[Support for PG012 Historical, Cultural and Artistic Memory] Audio production (Moment of Reparation
) publicizing the Veterans Football Tournament, in Rio Doce.
[Support for PG012 Historical, Cultural and Artistic Memory] Creation of a sheet for the JM of the ISC of Mariana on open registrations for the Paracatu Choir
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 23rd edition of Voz da Comunidade on feasts in devotion to Our Lady of Aparecida
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Our Land
newsletter about the music courses being offered in the territory via PG-12.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the Our Land
newsletter on the work of the historical, cultural and artistic memory program in the territory.
[Support for PG013 Tourism, Culture, Sports and Recreation ] Creation of a slide for the mural of the ISC in Mariana on invitation to the International Clowns Meeting supported by Doce RFP

[Support for PG013 Tourism, Culture, Sports and Recreation ] Production of material for the 23rd edition of the Voice of the Community about the Iron Biker
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for the Our Land
newsletter on the activities of the culture, tourism, sports and leisure program.
[Support for PG013 Tourism, Culture, Sports and Recreation] Audio production (Momento da Reparaçao) for distribution via whatsapp about the results of the Doce River Impulse project.
[Support for PG017 Resumption of Farming Activities] Production of a WhatsApp pill on the beekeeping course for rural producers in Barra Longa and region.
[Support for PG017 Resumption of Farming Activities] Production of accountability video of actions under development regarding the resumption of agricultural activities in the territory.
[Support for PG017 Resumption of Farming Activities] Production of material for the October edition of Voz da Foz newspaper on technical and rural assistance actions for producers in Foz.
[Support for PG017 Resumption of Farming Activities] Production of the ATER 2023 calendar for rural producers in the territory in order to disseminate important information on planting, temperature, vaccines, etc.
[Support for PG017 Resumption of Farming Activities] Publication of an article on the Productive Backyards project in the 4th edition of the newsletter Vozes do Território.
[Support for PG018 Development and Economic Diversification] Production of an article for the October edition of Voz da Foz newspaper
on the Doce River Sweet Sea project, which is being carried out with the communities of Regencia and Povoaçao.
[Support for PG018 Development and Economic Diversification] Production of material for the 23rd edition of Voz da Comunidade on business generated by Sprout in resettlements
[Support for PG020 Stimulus to Local Contracting ] Audio production (Moment of Reparation ) publicizing the courses in partnership with Senai with open enrollment for residents of Ipatinga and region.
[Support for PG020 Stimulus to Local Contracting ] Audio production (Momento da Reparaçao) for distribution via whatsapp of the monthly edition of the presentation series of the reparation programs (Program for Stimulus to Local Contracting )
[Support for PG020 Stimulus to Local Contracting ] Production of a WhatsApp pill to inform the population of Ipatinga and region about enrollments for Class I of the Basic Electricity course in partnership with Senai.
[Support for PG020 Stimulus to Local Contracting ] Production of a WhatsApp pill to inform the population of Ipatinga and region about enrollments for Class II of the Basic Electricity course in partnership with Senai.
[Support for PG020 Stimulus to Local Contracting ] Production of a WhatsApp pill to inform the population of Ipatinga and region about registration for the Coated Electrode course, in partnership with Senai.
[Support for PG020 Stimulus to Local Contracting ] Production of material for the October edition of the Voz do Rio Doce newsletter
about the vacancies for the Recoloca Rio Doce in the Mid Doce River.
[Support for PG020 Stimulus to Local Contracting
] Production of WhatsApp pill with job opportunities in Barra Longa and region.
[Support for PG020 Stimulus to Local Contracting] Creation of a slide for the mural of the ISC in Mariana about courses offered by Recoloca Rio Doce
[Support for PG020 Stimulus to Local Contracting] Creation of a slide for the mural of the ISC in Mariana about job vacancies offered in Mariana
[Support for PG020 Stimulus to Local Contracting] Creation of a slide for the mural of the ISC in Mariana about vacancies in the Recoloca Rio Doce for Mariana
[Support for PG020 Stimulus to Local Hiring] Production of material for the newsletter
board of the Center for Information and Customer Service in Linhares about the Business Meeting to be held in Linhares.
[Support for PG021 Emergency Financial Aid] Audio production (Momento Renova) with clarifications on the return of payment of Emergency Financial Aid (AFE).
[Support for PG021 Emergency Financial Assistance] Production of a WhatsApp pill informing about the payment in a single installment of the Emergency Financial Assistance (AFE) retroactive payment.
[Support for PG021 Emergency Financial Assistance] Production of WhatsApp pill with clarifications on the return of payment of Emergency Financial Assistance (AFE).
[Support for PG025 Environmental Recovery Area 1] Production of material for the Our Land
newsletter
on the recovery of springs in the Barra Longa region.
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Production of a radio program on the importance of forest restoration for the recovery of the Doce River and the investments made in the region
[Support for PG028 Biodiversity Conservation] Production of an article for the October edition of ""Voz da Foz"" newspaper
about fish with anomalies caught at the mouth of the Doce River.
[Support for PG031 Sewage Collection and Treatment and Solid Waste Disposal] Production of material for the October edition of the Voz do Rio Doce newsletter
on sewage treatment works and solid waste disposal in the region.
[Support for PG032 Improvement of Water Supply Systems] Production of an article for the October edition of Repara Cidadão Newspaper on how the Water Supply Systems Improvement Program works.
[Support for PG032 Improvement of Water Supply Systems] Production of the radio program Moment of Reparation
on the mark of 35 km of piping installed in the works for the new water intake in Governador Valadares.
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a radio program about the Rio Doce Escolar project, which is open for enrollment to train public school teachers. These are vacancies for specialization and improvement in ES.
[Support for PG033 Education Program for the Revitalization of Doce River] Production of the radio program Moment of Reparation
about the inaugural class of the technical course in agriculture with an emphasis on Agroecology, in the Oziel settlement, in Governador Valadares
[Support for PG033 Education Program for the Revitalization of the Rio Doce River] Production of material for the Our Land
newsletter
on the last phase of the Young Leaders project.
[Support for PG035 Information for the Population] Audio production (Moment of Reparation
) on the reformulation of the Technical Information Center (TIC) platform.
[Support for PG035 Information for the Population] Audio production (Momento Renova) on the reformulation of the Technical Information Center (TIC) platform.
[Support for PG035 Information for the Population] Creation of a poster for the mural of the ISC in Mariana on TIC
[Support for PG035 Information for the Population] Production of a radio program on the Technical Information Center (TIC) platform and invitation for the population to access and register their stories about the collapse
[Support for PG035 Information for the Population] Production of an article for the October edition of Repara Cidadão Newspaper on the website of TIC - Technical Information Center and inviting the community to register their stories about the rupture.
[Support for PG035 Information for the Population] Production of material for the 23rd edition of Voice of the Community on the TIC platform
[Support for PG035 Information for the Population] Production of material for the newsletter
of the Linhares Information and Service Center on the Transparency Portal.
[Support for PG035 Information for the Population] Production of the Moment of Reparation
radio program inviting the population to get to know the TIC Rio Doce platform and send their report.
[Support for PG035 Information for the Population] Publication of an article on the TIC platform in the 4th edition of the newsletter
Vozes do Território.
[Support for PG038 Doce River Basin Monitoring] Audio production (Moment of Reparation
) providing clarification on the water quality monitoring process.
[Support for PG038 Doce River Basin Monitoring] Production of an article for the October edition of Voz da Foz newspaper
on water quality in Linhares.
[Support for PG038 Doce River Basin Monitoring] Production of the radio program Moment of Reparation
about the PMQQS work carried out throughout the Doce River basin, with more than 80 monitoring points of water quality.
[Support for PG038 Monitoring of the Doce River Basin] Production of a radio program on monitoring the Doce River and water quality

Dialogue

Carrying out a Project Elaboration Workshop in Calha do Rio Doce, together with residents and affected people from Ipatinga/MG, Ipaba/MG, Santana do Paraíso/MG, Bugre/MG, Córrego Novo/MG, Bom Jesus do Galho/MG and Timóteo /MG in response to collective demands related to the theme. The action is developed in the scope of the Project Exhibition. The Water Circuit was also held in the territory, an activity developed in partnership with the Communication Area of the Renova Foundation, teams from Doce Alive and the Program for Sewage Collection and Treatment and Disposal of Solid Waste (PG31). The event promoted, together with the school community of the state public network of Córrego Novo/MG (Headquarters), the presentation of a set of activities developed by the Renova Foundation related to the monitoring of water quality, preservation of springs and tributaries of the Doce river, and also actions in the area of basic sanitation. Finally, a highlight for the accountability forum “Results” with residents of Santana do Paraiso/MG, to present activities developed and planned by the Social Dialogue and Social Protection Program PG05 team.

In Mariana, continuity was given to face-to-face visits and work groups in Paracatu de Baixo to discuss collective resettlement, inspection, monitoring of the status and progress of works with the participation of the Committee of the Affected. Holding of the “Reencounter” in the Bento Rodrigues community, an action carried out by the Renova Foundation with the objective of promoting social interaction between a small group of residents who will be neighbors in Novo Bento.
"In the Mid Doce River
, a meeting was held to present the Municipal Plan for Reparation in Social Protection and formation of the Municipal Committee for the Evaluation of the Social Protection Program (COMAPPS), in Aimorés/MG. Also in the territory, workshops were held to present the Doce Alive Project to students from the Professora Martins Godoy Municipal School in the Serraria district - Periquito/MG. The workshop was attended by 66 students from the 1st to the 4th year of Elementary School."
In the territory of Espírito Santo, a meeting was held with the directors and stallholders of the Association of Merchants of Povoação (Linhares/ES), to update alignments and referrals regarding the Community Fair. Also in the territory, a meeting was held to present the Renova Foundation's environmental reparation actions to residents of the Itapina community (Colatina/ES) and a meeting with residents of the Lagoa do Oleo and Fazenda do Batista communities (Marilândia/ES), to present the Renova Foundation's socioeconomic programs.

Customer service channels

Continuity of the reception work and clarification of doubts in the Information and Service Centers; monitoring, by ISCs attendants, of manifestations registered in all ISCs units that are pending intermediate or final responses.
Discussion and survey of guidelines to be sent at the request of the Renova Foundation Communication team for the preparation of the 2nd Edition of the Newsletter Mural.

Quarterly schedule of the Mobile ISCs referring to the territories of Calha do Rio Doce, Médio Rio Doce and Espírito Santo, with the aim of subsidizing the actions to be carried out in the last quarter of 2022.
Survey and qualification of information on the history of demonstrations by affected people of different categories, who have difficulties accessing the indemnity right via Agile Flow.

Throughout October, 16 Mobile ISCs were held: in the communities of Patrimônio and Biboca (São José do Goiabal/MG) on 10/05; communities of Messias Gomes and Firma Araújo (São José do Goiabal/MG) on 10/06; at the Liberdade Settlement (Periquito/MG) on 10/08; community of Ipabinha (Santana do Paraíso/MG) on 10/25, 10/26 and 10/27; in the community of Baguari (Governador Valadares/MG) on 10/27; in the communities of Regência (Linhares/ES) on 10/04 and 10/18; Povoação (Linhares/ES) on 10/06 and 10/19; and Bebedouro (Linhares/ES) on 10/13; in the communities Maria Ortiz (Colatina/ES) on 10/26 and Itapina (Colatinha/ES) on 10/27; and in Mascarenhas (Baixo Guandu/ES) on 10/25; Barra do Riacho community (Aracruz/ES) on 10/27. During the actions carried out, several publics from the communities and neighboring regions were assisted, these actions included reception, registration of claims and clarification of doubts related to the reparation process, fulfilling the purpose of being the image and physical presence of the Renova Foundation in the territory.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a pill about the dissemination of the final result of the second edition of the Doce Public Notice.
[Support for PG035 Information for the Population] Audio production (Moment of Reparation) about the open call for researchers, students and technicians to register their studies, related to the Fundao dam collapse, in the second cycle of Knowledge of the Agenda.
[Foz do Rio Doce] Production of an article for the ISC's newsletter mural in Linhares about what restitution is.
[Support for PG018 Economic Development and Diversification] Production of an article for the ISC's newsletter mural
in Linhares about the partnership with Instituto Imaflora to support small and medium-sized cocoa producers.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the ISC's newsletter mural
in Linhares on how to proceed in case of need to change an attorney in the Simplified Indemnity System.
[Support for PG019 Micro and Small Business Recovery Program] Production of an article for the ISC's newsletter mural
in Linhares on the creation of community banks in Regência and Povoação.
[Support for PG020 Stimulus to Local Contracting] Production of an article for the ISC's newsletter mural
in Linhares on the Recoloca Rio Doce platform.
[Foz do Rio Doce] Production of an article for the ISC's newsletter mural in Linhares about the difference between the user's and the attorney's portals.
[Support for PG035 Information for the Population] Audio production, to be broadcast by whatsapp, about the Knowledge of the Agenda project, from the Technical Information Center (TIC).
[Support for PG019 Micro and Small Business Recovery Program] Audio production, to be broadcast by Whatsapp, about the project to support small and medium cocoa producers.
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Production of material for the Newsletter "results" of Aimorés explaining the forest restoration program and specific actions in the city.
[Support for PG027 Restoration of Springs] Production of material for the Newsletter "results" of Aimorés explaining the spring recovery program and specific actions in the city.
[Support for PG017 Resumption of Agricultural Activities] Production of material for the Newsletter "results" of Aimorés explaining the program for resuming agricultural activities and specific actions in the city.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the Newsletter ""results"" of Aimorés explaining the Tourism, Culture, Sports and Recreation
program and specific actions in the city.
[Support to Economy and Innovation] Production of material for the newsletter “Results” de Aimorés explaining the area of Economy and Innovation and specific actions in the city.
[Support for PG017 Resumption of Agricultural Activities] Production of material for the Newsletter "results" of Itueta explaining the program for resuming agricultural activities and specific actions in the city.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the Newsletter ""results"" of Itueta explaining the Tourism, Culture, Sports and Recreation
program and specific actions in the city.
[Support for PG005 Social Protection Program] Production of material for the Newsletter "results" of Itueta explaining the Social Protection program and specific actions in the city.
[Support to Economy and Innovation] Production of material for the Newsletter "results" de Itueta explaining the area of Economy and Innovation and specific actions in the city.
[Support for PG017 Resumption of Agricultural Activities] Production of material for the Newsletter "results" of Resplendor explaining the program for resuming agricultural activities and specific actions in the city.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the Newsletter ""results"" de Resplendor explaining the Tourism, Culture, Sports and Recreation
program and specific actions in the city.
[Support to Economy and Innovation] Production of material for the Newsletter "results" de Resplendor explaining about the area of Economy and Innovation and specific actions in the city.
[Lower Doce River] Production of a pill inviting the population of Aimorés to participate in the “Results” Accountability Forum.
[Lower Doce River] Pill production inviting the population of Itueta to participate in the “Results” Accountability Forum.
[Lower Doce River] Production of a pill inviting the population of Resplendor to participate in the “Results” Accountability Forum.
[Lower Doce River] Production of a pill informing the population of Itueta that the Mobile ISC would be in the city meeting the demands and clearing up doubts
[Lower Doce River] Production of a pill informing the population of Vila Crenaque, in Resplendor that the Mobile ISC would be in the city meeting the demands and clearing up doubts
[Lower Doce River] Production of a radio program on the water quality of the Doce River
[Lower Doce River] Production of a radio program on the Recoloca Rio Doce platform and vacancies available in the territory
[Support for PG020 Stimulus to Local Contracting] Audio production (Moment of Reparation) on the training of residents of Povoação in industrial painting.
[Support for PG038 Doce River Basin Monitoring] Production of material for the Barra do Riacho results" Newsletter on water quality monitoring.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the 25th edition of ""Voz da Foz"" Newsletter about the publication of the final result of the second edition of the Doce RFP.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the 25th edition of "Voz da Foz" Newsletter clarifying the right to receive water damage.
[Institutional Relations Support] Production of an article for the 25th edition of "Voz da Foz" Newsletter on investments in the territory of Foz do Rio Doce in the areas of infrastructure, education and basic sanitation.
[Support for PG038 Doce River Basin Monitoring
] Production of an article for the 25th edition of ""Voz da Foz"" Newsletter on the participation of residents of Barra do Riacho, in Aracruz, in monitoring the quality of water in rivers.
[Support for PG005 Social Protection Program] Production of an article for the 25th edition of "Voz da Foz" Newsletter on the functioning of the Social Protection Program.
[Support for PG018 Economic Development and Diversification] Production of an article for the 25th edition of "Voz da Foz" Newsletter on the project to encourage small and medium-sized cocoa producers in Linhares.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the 24th edition of Terra da Gente Newspaper about the financial transfer made to the Municipality of Barra Longa for the conclusion of public works.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the 24th edition of the Terra da Gente Newspaper about the progress of works at the Barra Longa Exhibition Park.
[Support for PG025 Environmental Recovery Area 1] Production of an article for the 24th edition of Terra da Gente Newspaper about one of the forest restoration actions in the Upper Doce River territory: monitoring via drone.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of an article for the 24th edition of Terra da Gente Newspaper about guitar and singing lessons in Barra Longa, Rio Doce and Santa Cruz do Escalvado.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the 24th edition of Terra da Gente Newspaper about the second edition of the Doce RFP.
[Support for PG020 Stimulus to Local Contracting] Production of material for the radio program on the balance of the Entrepreneurship and Citizenship Action in Rio Doce.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on indemnities.
[Upper Doce River] Production of material for the radio program on the Renova Foundation's relationship channels in Barra Longa, Rio Doce and Santa Cruz do Escalvado.
[Support PG012 Historical, Cultural and Artistic Memory] Production of material for the radio program about the lectures on heritage education in Santa Cruz do Escalvado.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the radio program about the results of projects approved in the second edition of the Doce RFP.
[Support for PG006 Ombudsman Pillar] Production of material for the radio program about the ombudsman.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Adaptation of the Doce RFP partner's manual with the new guidelines of the second edition."
[Mariana] Production of a pill to promote Renova's customer service channels
[Support for PG025 Environmental Recovery Area 1] Production of invitation pill for vimver renaturalize
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the ISC's newsletter mural
on the progress of the works at the Barra Longa Exhibition Park.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the ISC's newsletter mural
on the reconstruction of bridges in Barra Longa.
[Support for PG020 Stimulus to Local Contracting] Production of an article for the CIA's newsletter board about job opportunities in the region.
[Upper Doce River] Production of an article for the ISC's newsletter mural about the features of the user portal.
[Support for PG001 Survey and Registration of Impacted People] Production of an article for the ISC's newsletter mural
on the registration of people affected by the rupture.
[Support for PG015 Incentive to Innovation] Publication of an article in the 3rd edition of Vozes do Território on the Community Bank of Baixa Verde.
[Doce River Channel] Publication of an article in the 3rd edition of “Vozes do Território sobre o Projetar” - Project Exhibition held in Ipatinga.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Publication of an article in the 3rd edition of “Vozes do Território” about the craft project in Revés do Belém supported by the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Publication of an article in the 3rd edition of “Vozes do Território” on the activities of the Local Productive Arrangement of Marliéria.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 3rd edition of Vozes do Território Newsletter on the extended deadline for joining the Simplified Indemnity System.
[Support for PG020 Stimulus to Local Contracting] Publication of an article in the 3rd edition of Vozes do Território on Recoloca Rio Doce.
[Support for PG013 Tourism, Culture, Sports and Recreation
] Creation and announcement of a program about the Iron Biker in Mariana
[Support for PG013 Tourism, Culture, Sports and Recreation
] Creation and announcement of a program about the holding of the Folias de Reis in Mariana and video recording
[Support for PG020 Stimulus to Local Contracting] Creation of a poster for the JM of the Mariana ISC on the courses available at Recoloca Rio Doce
[Support for PG020 Stimulus to Local Contracting] Creation of a poster for the JM of the Mariana ISC on available vacancies in Mariana
[Support for PG013 Tourism, Culture, Sports and Recreation
] Creation of a poster for the ISC of Mariana on the 12th International Clowns Event
[Mariana] Creation of a poster for the JM of Mariana's ISC on the booster dose of the COVID vaccine
[Support for PG012 Historical, Cultural and Artistic Memory] Creation of a sheet for the JM of the ISC of Mariana on open registrations for the Paracatu Choir
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Creation of a poster for the JM of the Mariana’s ISC on the works in Ponte do Gama
[Mariana] Creation of a poster advertising Renova's customer service channels
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Creation of a poster for the ISC of Mariana on the dissemination of the results of those selected for the 2nd Doce RFP"
[Support for PG020 Stimulus to Local Contracting] Creation of a poster for the JM of the Mariana ISC on the announcement of available vacancies at Recoloca Rio Doce
[Support for PG034 Environmental Emergency Preparedness Program] Creation of a poster for the JM of the Mariana ISC on emergency preparedness courses
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Creation of a poster for the JM of Mariana's ISC on changes in traffic in Santa Rita Durão
[Mariana] Creation of a poster for the JM of the ISC of Mariana on the importance of this biome for Brazil
[Support for PG002 Compensation and Indemnity of Impacted Parties] Creation of a poster for the JM of the Mariana ISC on doubts about indemnities in Mariana
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Article for the 22nd edition of Voice of the Community on the move of families to collective resettlements
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Material for the 22nd edition of Voice of the Community on essential services in public spaces in the Bento Rodrigues resettlement
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Material for the 22nd edition of Voice of the Community on Reencounter, events organized with the resettlement neighbors
[Mariana] Article for the 22nd edition of Voice of the Community on the booster dose of the COVID vaccine
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Material for the 22nd edition of Voice of the Community about works in Ponte do Gama
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Material for the 22nd edition of the Voice of the Community on Iron Biker in Mariana"
[Support for PG008 Reconstruction of Villages] Material for the 22nd edition of Voice of the Community on the common view of the Serra do Caraça from the two resettlements
[Support for PG012 Historical, Cultural and Artistic Memory] Material for the 22nd edition of Voice of the Community on the enrollment for the Paracatu choir, Sing With Me
[Support for PG020 Stimulus to Local Contracting] Material for the 22nd edition of Voz da Comunidade about filming and beauty salon services offered by those affected
[Support for PG035 Information for the Population] Disclosure on Renova's social media about the registration for the presentation of works in Knowledge on the Agenda
[Support PG007 Animal Assistance Program] Production of a pill about a humanized riding course in Mariana
[Doce River Channel] Production of a WhatsApp pill inviting those affected of Fernandes Tourinho to the “Results” Forum on 09/22.
[Doce River Channel] Production of a WhatsApp pill inviting people affected from Ipaba to the “Results” Forum on 09/15.
[Doce River Channel] Production of a WhatsApp pill inviting people affected from Bom Jesus do Galho to the “Results” Forum on 09/29.
[Doce River Channel] Audio production (Moment of Reparation) about the commercialization of the third crop of Bean Project, in Rio Casca.
[Support for PG015 Incentive to Innovation] Audio production (Moment of Reparation) about the opening of the Community Bank in Baixa Verde.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing how the change of attorney in the Simplified Indemnity System works.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on how the deadlines are after the suspension of the Attorney’s Portal.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with guidelines on the registration of those affected.
[Support for PG018 Economic Development and Diversification] Audio production (Moment of Reparation) presenting what the Economic Development and Diversification Program is and the actions underway in Foz do Rio Doce.
[Foz do Rio Doce] Production of a sound car spot, publicizing the return of the mobile Information and Service Center (ISC) actions in Regência.
[Foz do Rio Doce] Production of a sound car spot, publicizing the return of the mobile Information and Service Center (ISC) actions in Regência.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 50th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 51st edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 43rd edition of the monthly newsletter for families in the resettlement of Paracatu de Baixo, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits families, among others.
[Support PG008 Reconstruction of Villages - Paracatu] Production of the 43rd edition, video version of the newsletter on the Resettlement of Paracatu de Baixo, with headlines for the main issues.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 43rd edition of the Bento Rodrigues newsletter, digital version, with information on the resettlement process of Bento Rodrigues for the families of the community.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 43rd edition of the Bento Rodrigues newsletter, video version, with information about the Bento Rodrigues resettlement process for the families in the community.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a WhatsApp pill in response to resettlement constraints, on Cerrado Day
[Press] Recoloca Rio Doce has job openings for Linhares, Colatina and Baixo Guandu.
[Press] Recoloca Rio Doce has 88 job openings for Steel Valley, Rio Doce and Mucuri​ regions.
[Press] Partnerships with settlements encourage fruit growing in Tumiritinga, Periquito and GV​.
[Press] Recoloca Rio Doce platform has 265 job openings for Mariana and region.
[Press] Platform Recoloca Rio Doce opens up job opportunities in Linhares, Colatina and Baixo Guandu. ​
[Press] Recoloca Rio Doce offers 270 job opportunities in Mariana and region. ​
[Press] Platform Recoloca Rio Doce opens up job opportunities in Linhares, Colatina and Baixo Guandu.​
[Press] Doce RFP has 61 projects approved in ES​.
[Press] Recoloca Rio Doce Platform has more than 500 job openings for Mariana and region.
[Press] Recoloca Rio Doce has 76 job opportunities in Aracruz, Baixo Guandu, Colatina and Linhares.
[Press] Recoloca Rio Doce has 92 job openings for Valadares, Ipatinga and Resplendor​.
[Press] Recoloca Rio Doce has 101 job openings for cities in the East of Minas​.
[Press] Doce RFP has 202 projects approved in Minas Gerais​.
[Press] Recoloca Rio Doce has 191 job openings for Steel Valley, Rio Doce and Mucuri regions.

Customer service channels

Continuity of the reception work and clarification of doubts in the Information and Service Centers; monitoring, by ISCs attendants, of manifestations registered in all ISCs units that are pending intermediate or final responses.
Participation of ISCs agents in training for qualification and improvement of care on the reparation and compensation process: Meeting to pass on information and clarifications on the revalidation of the AFE (09/09); Meeting to pass on information about the New Judicial Decision (30/09).
Execution and monitoring of the Action Plan, to deal with and resolve pending manifestations of final/intermediate responses on the subject “Renova Foundation”, sub-topic “documents” and sub-topic “Updating personal information”.
Discussion and survey of guidelines to be sent at the request of the Communication team of the Renova Foundation for the preparation of the 2nd Edition of Newsletter Mural.
In September, three Mobile ISCs were held: Itueta (MG) on 09/14; Vila Crenaque/Resplendor (MG) on 09/15; and Revés do Belém (Bom Jesus do Galho/MG) on the 27th and 28th of September, serving different audiences in the local communities. The actions included reception, registration of claims and clarification of doubts related to the repair process.
Quarterly Planning of Mobile ISCs for the territories of Doce River Channel and Mid Doce River, in order to subsidize the actions to be carried out in the next quarter of the year 2022.

Dialogue

In Mariana, face-to-face visits and work groups in Paracatu de Baixo continued to discuss collective resettlement, inspection, monitoring of the status and progress of the works with the participation of the Affected Committees. In Ponte do Gama, a collective agenda was held at the community center to present the project to repair the community's water supply.
In Doce River Channel, a collective dialogue was held with rural producers participating in the Bean Project in Rio Casca (MG), to evaluate the production and marketing process of the 2022 crop. Highlight for the Accountability Forums held in the territory: in Ipaba with the presence of a representative of the Social Protection Program (PG05) and Program for the Resumption of Agricultural Activities (PG17); in Fernandes Tourinho to present the actions of the Social Protection Program (PG05) and the actions of dissemination and monitoring of the Simplified Indemnity System (SIS).
In Mid Doce River, highlight was the holding of 5 Accountability Forums to present the actions of different Renova Foundation Programs aimed at reparation and compensation, in the municipalities of Governador Valadares (MG), Itueta (MG), Aimorés (MG) , Resplendor (MG) and Belo Oriente (MG). Also in the territory, collective dialogue meetings were held with professional fishermen from Aimorés and with a group from the Community Association of Fishermen of Barra do Manhuaçu (ACOBAMA) to clarify doubts related to the Program for the Resumption of Aquaculture and Fishing Activities (PG16).
Also in Espírito Santo, the highlight was the presentation of the 1st Workshop of the Renova Foundation's Biodiversity Project to elementary school students in Colatina, Linhares and Baixo Guandu. On the occasion, the Action Plan for the Conservation of Terrestrial Biodiversity of the Doce River (PABT) and the Action Plan for the Recovery and Conservation of the Aquatic Fauna of the Doce River Basin (PABA) were highlighted. The project is a pilot project and takes place in several locations in Espírito Santo, being divided into three workshops and a technical visit.

Ombudsman's Office

There were no relevant facts this month.

Communication

"[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program, Moment of Reparation
, informing about the postponement of the announcement of pre-selected projects in the 2nd Doce RFP
."
"[Support for PG005 Social Protection Program] Production of a radio program, Moment of Reparation
, about and delivery of two vehicles to support the actions of the Department of Social Action of the municipality of Linhares."
[Support for PG025 Environmental Recovery Area 1] Production and installation of 2 signs to identify air treatment stations.
"[Support PG013 Tourism, Culture, Sports and Recreation
] Post of video 2 about adventure tourism in Mariana."
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of a radio program about solid waste collection and disposal projects developed in Calha.
[Support for PG005 Social Protection Program] Production of a radio program on the signing of the terms of Technical and Financial Cooperation in the municipalities of Rio Casca and Pingo-D'Água.
[Support for PG002Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with clarifications on the list of the Ministry of Agriculture, Livestock and Water Supply (Mapa).
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with clarifications on registration for residents of Belo Oriente.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the payment of AFE to fishermen and subsistence farmers.
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill on the Scaffolding Assembler course for residents of Santana do Paraíso and region, carried out in partnership with Senai.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the official information channels of the Renova Foundation.
[Support PG034 Environmental Emergency Preparedness Program] Creation and production of stickers for Safe School's lockers.
[Support for PG015 Incentive to Innovation] Publicity on social networks about registrations for Mariana Labs with a focus on local development
[Support for PG012 Historical, Cultural and Artistic Memory] Publicity on social networks about the exhibitions of the Folias de Reis de Mariana
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill on the Coated Electrode Welder course for residents of Ipatinga and region, carried out in partnership with Senai.
"[Support for PG020 Stimulus to Local Contracting
] Production of a WhatsApp pill on the Low Voltage Building Installer course for residents of Ipatinga and region, carried out in partnership with Senai."
[Calha do Rio Doce] Production of a WhatsApp pill inviting producers from Córrego Preto, Leonel and Rochedo, communities in Rio Casca, to an event that ends the third harvest of the Feijão Project.
"[Support PG013 Tourism, Culture, Sports and Recreation
] Audio production (Moment of Reparation) with information on the status of the Local Productive Arrangement (APL) of Marliéria."
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information to the residents of Naque about the Claimant's Portal, a new platform for accessing the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with general information about the registration of those affected.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill informing that the Renova Foundation is registering those affected.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill informing that the Renova Foundation is carrying out the registration of those affected in Cachoeira Escura, district of Belo Oriente.
[Support for PG001 Survey and Registration of the Affected Population] Audio production (Moment of Reparation) with information about the registration that the Renova Foundation is carrying out with those affected.
"[Support for PG020 Stimulus to Local Contracting
] Production of a WhatsApp pill informing employment opportunities for Barra Longa and Rio Doce, via the Recoloca Rio Doce platform."
"[Support for PG020 Stimulus to Local Contracting
] Production of a WhatsApp pill informing employment opportunities for the resettlement works, via the Recoloca Rio Doce platform."
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a WhatsApp pill in compliance with resettlement conditions, on Industrial Pollution Control Day, celebrated on August 14th.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 48th edition of the biweekly newsletter with maps, photos and an expected schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 49th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of material for the Our Land newsletter on the progress of works at the Barra Longa Exhibition Park.
[Institutional Relations Support] Production of an article for the Our Land newsletter on the meaning of renegotiation.
[Support for PG023 Tailings Management] Production of an article for the Our Land newsletter on air quality in the Upper Doce River territory.
"[Support for PG009 Recovery of the Risoleta Neves HPP Reservoir] Production of an article for the Our Land
newsletter on the cooperation agreement with Samarco in relation to Candonga."
"[Alto Rio Doce] Production of an article for the Our Land
newsletter about the conclusion of the pilot project for the Healthy Backyards project."
"[Support for PG020 Stimulating Local Hiring] Production of material for the Our Land
newsletter about the Recoloca Rio Doce platform."
[Support for PG020 Stimulus to Local Contracting] Production of a pill, publicizing the opening of registrations for courses offered by Senai Linhares in partnership with the Renova Foundation.
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Baixa Verde, Dionisio community, to Mobile ISC on 08/31.
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Publication of the 3rd video on tourism focused on gastronomy and tourist attractions in social media for cyclists, travelers and entrepreneurs in Mariana."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a pill, disclosing the deadline for proponents to file resources in relation to the partial announcement of the results of the Doce RFP."
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production and dissemination of material on payment of AFE for fishermen and subsistence farmers compensated by the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production and dissemination of material on the revision of the list of fishermen of the Ministry of Agriculture, Livestock and Water Supply (Mapa).
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production and dissemination of material on updating the dates of the stages of the second edition of the Doce RFP
."
"[Support for PG038 Monitoring of the Doce River Basin
] Production and dissemination of material on participatory water monitoring carried out with residents of Barra do Riacho (Aracruz)."
"[Support for PG038 Monitoring of the Doce River Basin
] Production and dissemination of material on the Water Newsletter and the Monitoring Doce River Portal as channels for the affected population to follow the results of water quality monitoring in the Doce River Basin
."
[Support for PG005 Social Protection Program] Production and dissemination of material on the delivery of two pickup trucks to the Municipality of Linhares to support social assistance actions with those affected.
"[Support for PG026 Recovery of Permanent Preservation Areas APP] Production of material in the “Results” newsletter
on Forest Restoration in Baixo Guandu"
"[Support for PG027 Recovery of Springs] Production of material in the ""results""
newsletter
on Recovery of Springs in Baixo Guandu"
"[Support for PG038 Monitoring the Doce River Basin
] Production of an article in the ""results""
newsletter
on river monitoring and water quality results in Baixo Guandu"
[Foz do Rio Doce] Production of an article, for the 24th edition of "Voz da Foz” newspaper, about what was affected by the reparation process.
"[Support for PG038 Monitoring the Doce River Basin
] Production of an article, for the 24th edition of ""Voz da Foz” newspaper, on Renova's and public authorities' responsibilities with regard to monitoring and water supply."
"[Support for PG018 Economic Development and Diversification] Production of an article, for the 24th edition of Voz da Foz newspaper
, on the approval of the creation of community banks in Regência and Povoação."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the 24th edition of Voz da Foz newspaper
about the return, after two years, due to the pandemic, of the traditional Caboclo Bernardo Celebration, in Regência."
[Lower Doce River] Production of a flyer informing that the ISC in Colatina has reopened, but at a new address. The material provides tips on how to get to the new location.
[Support PG005 Social Protection Program] Audio production, for sharing via whatsapp, about the actions of the Social Protection Program that are being developed with communities on the coast of Aracruz.
"[Support for PG038 Monitoring of the Doce River Basin
] Audio production, for sharing via whatsapp, about the monitoring of water and sediment quality that is carried out throughout the entire Doce river basin."
"[Foz do Rio Doce] Video production, for sharing via whatsapp, with the highlights of the 24th edition of Voz da Foz newspaper
"
"[Support for PG038 Monitoring of the Doce River Basin
] Production of material, for the radio program Moment of Reparation
, about the five years of the water quality monitoring program (PMQQS)"
"[Support for PG020 Stimulus to Local Contracting
] Production of a story for the radio program Moment of Reparation
, about the launch of the +Management Program in ES, aimed at entrepreneurs in the municipalities impacted by the Fundão dam failure."
"[Support for PG038 Monitoring of the Doce River Basin
] Production of an article, for the radio program Moment of Reparation
, about the participatory water monitoring that is taking place with the residents of Barra do Riacho (Aracruz)."
"[Support for PG018 Economic Development and Diversification] Production of a story for the radio program Moment of Reparation
, about the black pepper processing industry installed in the Zumbi dos Palmares settlement, in São Mateus."
"[Support for PG002 Compensation and Indemnity of the Impacted Parties
] Production of an article for the ISC's
newsletter mural
in Colatina on how the payment of the AFE for fishermen and subsistence farmers in the SIS was."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the ISC's newsletter mural in Colatina about the result of the 2nd edition of the Doce RFP."
"[Support for Economy and Innovation] Production of an article for the ISC's
newsletter mural
in Colatina about Recoloca Rio Doce."
"[Support for PG005 Social Protection Program] Production of an article for the ISC's
newsletter mural
in Colatina about the workshops held by the Social Protection program."
"[Support for PG002 Compensation and Indemnity of the Impacted Parties
] Production of an article for the ISC's
Colatina wall newspaper on the analysis of the registration of fishermen based on the list issued by MAPA."
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of an article for the ISC newsletter mural in Colatina about the inauguration of ETE Barbados.
"[Support to Economy and Innovation] Production of an article for the ISC's
newsletter mural
in Baixo Guandu about the registration to participate in a professional training course offered in partnership with Senai."
"[Support for PG001 Survey and Registration of the Affected Population] Production of an article for the ISC's
newsletter mural
in Baixo Guandu about the process of new registrations that is taking place in the city, informing that the company Sineria is responsible for the registration."
"[Support to Economy and Innovation] Production of an article for the ISC's
newsletter mural
in Baixo Guandu inviting the population to participate in the entrepreneurship and citizenship action."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the ISC's
newsletter mural
in Baixo Guandu about the result of the 2nd edition of the Doce RFP."
"[Support for PG002 Compensation and Indemnity of the Impacted Parties
] Production of an article for the ISC's
newsletter mural
in Baixo Guandu on the analysis of the registration of fishermen based on the list issued by MAPA."
"[Support to Economy and Innovation] Production of an article for the ISC's
newsletter mural
in Baixo Guandu about Recoloca Rio Doce."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the Aimorés ISC’s newsletter mural
on the result of the 2nd edition of the Doce RFP."
"[Support for PG002 Compensation and Indemnity of the Impacted Parties
] Production of an article for the ISC's
newsletter mural
in Aimorés on the analysis of the registration of fishermen based on the list issued by MAPA."
"[Support to Economy and Innovation] Production of an article for the ISC's
newsletter mural
in Aimorés about Recoloca Rio Doce."
"[Lower Doce River] Production of an article for the ISC's
newsletter mural
in Aimorés about the new transparency portal."
"[Support for PG001 Survey and Registration of Impacted Persons] Production of an article for the Aimorés ISC's
newsletter mural
about the process of new registrations that is taking place in the city, informing that the company Sineria is responsible for the registration."
"[Support to UST] Production of an article for the ISC's
newsletter mural
in Aimorés about the notice of adhesion of rural producers to restore their properties."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the ISC's
newsletter mural
in Resplendor about the result of the 2nd edition of the Doce RFP."
"[Support for PG002 Compensation and Indemnity of the Impacted Parties
] Production of an article for the ISC's
newsletter mural
in Resplendor on how the payment of the AFE for fishermen and subsistence farmers in the SIS."
"[Support to Economy and Innovation] Production of an article for the ISC's
newsletter mural
in Resplendor about Recoloca Rio Doce."
"[Support for PG002 Compensation and Indemnity of the Impacted Parties
] Production of an article for the ISC's
newsletter mural
in Resplendor on the analysis of the registration of fishermen based on the list issued by MAPA."
"[Lower Doce River] Production of an article for the ISC's
newsletter mural
in Resplendor about the new transparency portal."
"[Support to UST] Production of an article for the ISC's
newsletter mural
in Resplendor about the call for adhesion of rural producers to restore their properties."
[Support for the Economy and Innovation] Production of a pill to publicize the business roundtable that takes place in Colatina at the end of the supplier development program
[Support for Economy and Innovation] Production of e-mail marketing to invite and publicize the complete schedule of the business roundtables that will take place in Colatina at the end of the supplier development program
[Support for the Economy and Innovation] Production of a pill to disseminate to the population of Baixo Guandu the inscriptions to participate in the professional training courses offered in partnership with Senai.
[Support to Economy and Innovation] Production of a pill to publicize registrations to participate in professional courses offered in partnership with Senai to the population of Aimorés.
[Support to Economy and Innovation] Production of a pill to publicize registrations to participate in professional courses offered in partnership with Senai to the population of Itueta.
[Support to Economy and Innovation] Production of a pill to publicize registrations to participate in professional courses offered in partnership with Senai to the population of Resplendor.
[Mariana] Production of a WhatsApp pill for Mariana on the customer service channels for those affected to ask questions about the Simplified Indemnity System.
"[Calha do Rio Doce] Production of an article for the 2nd edition of Vozes do Território, Calha's newsletter
, on repair actions beyond the payment of indemnities."
"[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the 2nd edition of Vozes do Território, Calha newsletter
, on sewer system installation carried out in the territory."
"[Institutional Relations Support] Production of material for the 2nd edition of Vozes do Território, Calha's newsletter
, on the paving of the LMG-760, a work carried out with resources from the Integrated Agenda."
"[Support for PG033 Education Program for the Revitalization of Doce River] Production of material for the 2nd edition of Vozes do Território, Calha's newsletter
, about the project ""Orla, o contorno da vida"", carried out by young people from Ipaba."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of material for the 2nd edition of Vozes do Território, Calha newsletter
, the result of the Doce RFP."
"[Support for PG001 Survey and Registration of the Affected Population] Production of material for the 2nd edition of Vozes do Território, Calha's newsletter
, on the registration of those affected."
"[Calha do Rio Doce] Production of an article for the 2nd edition of Vozes do Território, Calha's newsletter
, about the communication group that helped define the edition's guidelines."
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of a pill on the extension of the deadline for submitting funds in the case of projects not approved and, also, changing the date for the disclosure of the final result."
"[Support for PG020 Stimulus to Local Contracting
] Audio production, for sharing via whatsapp, about registration for courses offered in partnership with Senai Linhares (welder and snacks)."
"[Foz do Rio Doce] Audio production, for sharing via whatsapp, about the highlights of the 24th edition of Voz da Foz newspaper
and the email address in case people want to receive a copy at home."
[Support to Economy and Innovation] Production of a radio program about the end of the second cycle of the Supplier Development Program in Espírito Santo and the project results.
"[Support for PG038 Monitoring the Doce River Basin
] Production of a radio program about the three years of the Doce Alive project and testimonials from teachers who have already received the project in their schools"
[Support to Economy and Innovation] Production of a radio program inviting the population of Baixo Guandu to participate in the entrepreneurship and citizenship action that would take place in the city center on August 20th
[Support to Economy and Innovation] Production of a radio program about registration for vocational courses available to the population of Baixo Guandu, Resplendor and Itueta
[Support PG005 Social Protection Program] Production of a radio program about the functioning of the social protection program and who can participate
[Support PG036 National and International Communication] Production of a radio program on how university students or technical professionals can submit studies on disruption to the Knowledge of the Agenda program
[Support to Economy and Innovation] Production of a radio program about registration for professional courses available to the population of Aimorés
[Calha do Rio Doce] Production of a whatsapp pill announcing the project exhibition "Projetar: inspiring people, connecting networks", held in Ipatinga, on 08/20.
[Calha do Rio Doce] Production of a whatsapp pill inviting people to sign up for the project exhibition "Projetar: inspiring people, connecting networks", held in Ipatinga, on 08/20.
[Calha do Rio Doce] Production of whatsapp pill informing that the deadline for registration in the project exhibition "Projetar: inspiring people, connecting networks", held in Ipatinga, on 08/20.
[Calha do Rio Doce] Production of a whatsapp pill inviting observers to the project exhibition "Projetar: inspiring people, connecting networks", held in Ipatinga, on 08/20. The material was also used for email marketing.
[Calha do Rio Doce] Video production highlighting three projects developed by community leaders from the Calha territory to be shown at the project show “Projetar: encouraging people, connecting networks" and posted on social networks.
[Baixo Rio Doce] Production of an article for the 2nd edition of Repara Cidadão, a community newspaper in Baixo, about reparation actions beyond the payment of indemnities.
[Support for PG014 Support for Physical and Mental Health of the Impacted Population] Production of an article for the 2nd edition of Repara Cidadão, a community newspaper in Baixo, about the actions of the health program in the region.
[Support for PG026 Recovery of Permanent Preservation Areas APP] Production of an article for the 2nd edition of Repara Cidadão, a community newspaper in Baixo, about forest restoration and how it helps in the recovery of the Doce River.
[Support for PG027 Recovery of Springs] Production of an article for the 2nd edition of Repara Cidadão, a community newspaper in Baixo, about recovery of springs and how this helps in the recovery of the Doce River.
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Production of an article for the 2nd edition of Repara Cidadão, a community newspaper in Baixo, about the second edition of the Doce RFP, highlighting that in the next edition we will publish the projects approved in each city."
[Baixo Rio Doce] Production of a word search for the 2nd edition of Repara Cidadão, a community newspaper in Baixo. The words are related to the repair and what people read throughout the newsletter.
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a radio program on the renovations and reconstructions of bridges in Barra Longa.
[Support PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program on Emergency Financial Aid for fishermen and subsistence farmers.
[Support for PG011 Recovery of Schools and Reintegration of the School Community] Production of a radio program about the Partiu Férias project, carried out with the children of Barra Longa.
[Alto Rio Doce] Production of a radio program on the official relationship channels of Fundação Renova.
"[Support for PG020 Stimulus to Local Contracting
] Production of a radio program on the Recoloca Rio Doce platform."
[Support for PG001 Survey and Registration of the Affected Population] Production of a radio program about the registration made by the Synergia team.
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a radio program about the culmination stage of the Youth Leadership projects in Upper Doce River.
[Support for PG020 Stimulating Local Hiring] Production of a radio program on the Entrepreneurship and Citizenship Action, held in Rio Doce.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the video version of the Report on the Resettlement of Paracatu de Baixo, with calls for the main issues.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a one-minute video about the resettlement of Paracatu de Baixo with the main advances of the works.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and installation of a billboard to publicize the means of monitoring the works for the resettlement of Paracatu de Baixo - virtual tour - to society.
[Support for PG008 Reconstruction of Villages - Paracatu] Production and installation of a billboard to publicize means of monitoring the works of the resettlement of Paracatu de Baixo - status with the progress of resettlement - for affected families and society.
[Support for PG011 Recovery of Schools and Reintegration of the School Community] Publicity on Renova's social media about Partiu Férias, an initiative that proposes activities to maintain the bonds of students from schools affected during the holidays
[Support for PG008 Reconstruction of Villages - Paracatu] Production and installation of a table (Totem) with a map of the location of goods for collective use and a tent in the resettlement of Paracatu de Baixo, as a point of support for affected families and visitors.
[Support for PG035 Information for the Population] Publicity on Renova's social media about Knowledge of the Agenda, an initiative to disseminate scientific works on the collapse and reparation
[Support PG035 Information for the Population] Creation of mkt email about TIC, site for hosting materials about the collapse and reparation
[Support for PG035 Information for the Population] Creation of a folder on the TIC, a site for hosting materials about the collapse and reparation
[Support PG035 Information for the Population] Creation of a banner about the TIC, a site for hosting materials about the collapse and reparation
[Support for PG035 Information for the Population] Creation of a poster about the TIC, a site for hosting materials about the collapse and reparation
[Mariana] Creation of pill for meeting on water supply in Ponte do Gama
[Support for PG018 Economic Development and Diversification] Radio broadcast about social contributions made in Mariana by companies with contracts above 3 million
[Mariana] Production of invitation pill for visits to construction sites in Ponte do Gama
[Support PG035 Information for the Population] Production of TIC publicity video, platform for archives on the collapse and reparation
[Support for PG020 Stimulus to Local Contracting] Radio broadcast about courses offered in partnership with Senai
"[Support for PG020 Stimulus to Local Contracting
] Radio broadcast about Recoloca Rio Doce courses"
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Radio broadcast about the progress of works in Ponte do Gama
[Support for PG020 Stimulus to Local Contracting] Creation of a pill on courses offered in partnership with Senai
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Creation of a pill on works and changes in traffic on the bridge in Santa Rita Durão
[Support for PG035 Information for the Population] Creation of a sheet for a poster at the newsletter mural of Mariana on COVID care and CIA operation
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Creation of a poster for the mural of the ISC of Mariana on a new date for the publication of the results of the Doce RFP"
"[Support for PG020 Stimulus to Local Contracting
] Creation of a poster for the mural of the ISC of Mariana on job vacancies at Recoloca Rio Doce"
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Creation of a sheet for Mariana’s ISC mural on works and alteration of access in Ponte do Gama
"[Support for PG020 Stimulus to Local Contracting
] Creation of a sheet for the mural of the ISC of Mariana on courses offered in partnership with Senai"
[Support for PG015 Promotion of Innovation] Creation of a slide for the newsletter mural of the Mariana ISC on courses to boost business in Mariana
[Support for PG011 Recovery of Schools and Reintegration of the School Community] Creation of a sheet for the newsletter mural of Mariana's ISC about activities during the vacation period
"[Support for PG020 Stimulus to Local Contracting
] Creation of a poster for the mural of the ISC of Mariana on courses offered in partnership with Senai"
"[Support for PG020 Stimulus to Local Contracting
] Creation of a poster for the mural of the ISC of Mariana about vacancies offered by Recoloca Rio Doce"
[Support for PG012 Historical, Cultural and Artistic Memory] Creation of a slide for the newsletter mural of the Mariana ISC about activities developed at Casa dos Saberes
[Support for PG008 Reconstruction of Villages - Family Resettlement] Creation of a sheet for Mariana’s ISC mural on family resettlement deliveries
[Support for PG035 Information for the Population] Creation of a sheet for the newsletter mural of Mariana on the open call for Knowledge of the Agenda
[Support for PG011 Recovery of Schools and Reintegration of the School Community] Creation of a sheet for the ISC’s mural of Mariana on the monitoring of those responsible for the young people at the boarding points
[Support for PG012 Historical, Cultural and Artistic Memory] Creation of a slide for the newsletter mural of the Mariana ISC on videos from Folias de Reis
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Publication of material from the 21st edition of Voz da Comunidade about works in Ponte do Gama
"[Support for PG013 Tourism, Culture, Sports and Recreation
] Publication of the 21st edition of Voz da Comunidade about Paracatu’s Girls Football Club"
[Mariana] Disclosure of the 21st edition of Voz da Comunidade about the Mariana Cultural Center
[Support for PG018 Economic Development and Diversification] Publication of an article from the 21st edition of Voice of the Community on the participation of Minha Casa Artes e Sabores of Doce River Impulse
[Support for PG020 Stimulus to Local Contracting] Publication of the 21st edition of Voice of the Community about vacancies available at Recoloca Rio Doce
[Support for PG020 Stimulus to Local Contracting] Publication of the 21st edition of Voice of the Community on honey production by those affected
[Support for PG020 Stimulus to Local Contracting] Publication of the 21st edition of Voice of the Community on pizza production by those affected
[Mariana] Video production summary about the 21st edition of Voice of the Community
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a monthly newsletter with information on the progress of the works and social processes of the resettlement of Bento Rodrigues.
"[Support for PG008 Reconstruction of Villages
- Bento Rodrigues] Production of a monthly video with images that demonstrate advances in the works and social processes of the resettlement of Bento Rodrigues."
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of an invitation to an event - Cinema - with the aim of engaging Bento's families for life in the new community.
"[Support for PG008 Reconstruction of Villages
- Bento Rodrigues] Production of a pill to inform about the encounters with groups of neighbors in Bento, called Reencounter in Bento - with the aim of engaging Bento's families for life in the new community."
"[Support for PG008 Reconstruction of Villages
- Bento Rodrigues] Production of a monthly newsletter in video format with information on the progress of the works and social processes of the resettlement of Bento Rodrigues."
"[Support for PG008 Reconstruction of Villages
- Bento Rodrigues] Production of a monthly newsletter in tabloid/printed format with information on the progress of the works and social processes of the resettlement of Bento Rodrigues."
Entrepreneurship action and citizenship services are offered to the population in Baixo Guandu
Senai courses in partnership with the Renova Foundation have free registration in Linhares and Baixo Guandu
Senai courses in partnership with the Renova Foundation have free registration
Documentaries record the traditional Folias de Reis in communities of Mariana and Barra Longa
Business meeting closes 2nd edition of the Supplier Development Program in Colatina
Registrations open for free professional qualification courses in Mariana
Mariana Labs_Registration open for selection of innovative businesses
Project Exhibition is promoted by the Renova Foundation in Ipatinga
Plataforma Recoloca Rio Doce has 1,115 job openings for Mariana and region
Plataforma Recoloca Rio Doce has 60 job openings for Valadares, Caratinga and Ipatinga
Plataforma Recoloca Rio Doce has 63 job openings for Valadares, Caratinga and Ipatinga
Plataforma Recoloca Rio Doce has more than 630 job vacancies for Mariana and region
Platform Recoloca Rio Doce has more than 700 job vacancies for Mariana and region
Plataforma Recoloca Rio Doce has more than 980 job vacancies for Mariana and region
Project to support cocoa producers will be launched at the Chocolate and Cocoa Festival
Training project will qualify entrepreneurs from Mariana, GV and region
Recoloca Rio Doce has 85 job openings for GV, Caratinga, Ipatinga and Resplendor
Rio Casca and Pingo-D'água receive R$ 800 thousand to support vulnerable families
Second Manhuaçu RFP Forest Restoration
Tourism in the Doce River Basin is boosted with Local Productive Arrangements

Customer service channels

Meeting to pass on information about new AFE requests (narrative and registration procedure)
Meeting to pass on information and clarify doubts - Claimant's Portal (Naque)
Training Information Security, Privacy and Personal Data Protection;
1st MEETING HUMAN RIGHTS IN PRACTICE
Continuity of the reception work and clarification of doubts in the Information and Service Centers; monitoring, by ISCs attendants, of manifestations registered in all ISCs units that are pending intermediate or final responses.
Survey of the History of manifestations directed to the Programs: PG01, PG02, PG05, PG06, PG14 and Ombudsman's Office

Dialogue

Highlight for the holding of 8 workshops of Doce Alive Project to present the qualitative and quantitative monitoring actions of the Doce River Basin
, together with students from the public network of the communities of: Jurumirim (Rio Casca/MG), Ipaba (MG) and Baixa Verde (Dionísio/MG) in the territory of Doce River Channel; and in Resplendor (MG) and Quatituba (Itueta/MG) in the Mid Doce River territory, where a collective agenda was also held with residents and leaders of Pedra Corrida (Periquito/MG) to present the Project's monitoring actions.
In Mariana, face-to-face visits and working groups continued at the Paracatu de Baixo and Bento Rodrigues Resettlements to inspect, monitor the status and progress of the works with the participation of the Affected Committees. In Ponte do Gama, a visit was carried out to the first milestone of works of collective goods with the residents of the community, where the schedule of the works of the Football Field, the riding arena and the Sports Court that are under construction was presented. Also in Mariana, a collective agenda mediated by the City was held to provide clarification on Registration and Indemnities (Axis 7) with the community of Cachoeira do Brumado.
In the territory of Upper Doce River, a meeting was held with the Commission for the Affected of Barra Longa (MG) and representatives of the Gesteira community, to present the processes and criteria for the disposal and disposal of pieces from the Technical Reserve. On the occasion, the pieces belonging to the Chapel of Nossa Senhora da Conceição de Gesteira were presented, with clearance authorized by the Archdiocese, to define the destination with the community.
In Calha do Rio Doce, the Project Exhibition – Projetar: inspiring people, connecting networks was held. The purpose of the event was to enable the exchange of experiences and experiences between different bidders in the territory. On the occasion, cultural presentations by groups and participants in projects supported by the Renova Foundation were held.
The program for the Resumption of Aquaculture and Fishing Activities (PG16) was the central theme of collective dialogue agendas: in the territory of the Mid Doce River, for presentation and clarification about the scope of action of the PG, together with representatives of the Pedra Corrida Fishermen and Islanders Association (ASPIPEC), in Periquito (MG). And also in the territory of Espírito Santo, to collect information regarding aquaculture and fishing activities in conjunction with the Association of Pisiculturists of Guaxe (APIGUA) in Linhares (ES), and with the Association of Algae Cultivators of the Orla, in Aracruz (ES).

Ombudsman's Office

There were no relevant facts this month.

Ombudsman's Office
There were no relevant facts this month.

Communication
[Support for ] Creation of an invitation pill to visit the construction sites in Ponte do Gama.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of an article on water quality for the "results" newsletter, distributed at the forum held in Regência.

Communication
[Support for PG032 Improvement of Water Supply Systems] Production of an article on water supply for the "results" newsletter, distributed at the forum held in Regência.

Communication
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of an article on basic sanitation for the "results" newsletter, distributed at the forum held in Regência.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of an article on water quality for the "results" newsletter, distributed at the forum held in Povoação.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of an article on water supply for the "results" newsletter, distributed at the forum held in Povoação.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of an article on water quality for the "results" newsletter, distributed at the forum held in Linhares.

Communication
[Support for PG028 Biodiversity Conservation] Production of material on the Biodiversity Program for the "results" newsletter, distributed at the forum held in Linhares.

Communication
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of material on the Fisheries Program for the "Results" newsletter, distributed at the forum held in Linhares.

Communication
[Support for PG017 Resumption of Agricultural Activities] Production of a WhatsApp pill on mastitis training for rural producers in Upper Doce River.

Communication
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a WhatsApp pill on the renovation and reconstruction works of bridges in Barra Longa.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill about job opportunities, via Recoloca Rio Doce, for Barra Longa and Rio Doce.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill on job opportunities, via Recoloca Rio Doce, for the resettlements of Bento Rodrigues and Paracatu de Baixo.

Communication
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of material for the radio program on the financial transfer to the municipality of Barra Longa for the conclusion of public works.

Communication
[Upper Doce River] Production of an article for the radio program about the beginning of the Tá sabendo? in the Upper Doce River territory.

Communication
[Upper Doce River] Production of material for the radio program on the official information channels of the Renova Foundation.

Communication
[Support for PG018 Economic Development and Diversification] Production of material for the radio program on the results of the Doce River Impulse project in the Upper Doce River territory.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the Simplified Indemnity System.

Communication
[Support for PG033 Education Program for Revitalization of the Doce River] Production of material for the radio program on the specialization program for teachers in the public school system.

Communication
[Lower Doce River] Production of an article for the radio program inviting residents to the Forum “Results that would take place in Colatina.

Communication
[Support for PG001 Survey and Registration of the Affected Population] Production of material for the radio program informing about the new phase of registration of those affected.

Communication
[Lower Doce River] Production of material for the radio program about the
Communication channels in the territory and inviting people to visit newsstands in Aimorés and Baixo Guandu.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the simplified indemnity system.

Communication
[Lower Doce River] Production of material for the radio program about the territory's
Communication channels and inviting residents to visit the newsstand in Itapina, Colatina.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of material for the radio program on the water quality of the Doce River.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the simplified indemnity system.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the Anti-fraud campaign.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the radio program informing that the announcement of the result of the Doce RFP was postponed due to the large number of subscribers.

Communication
[Doce River Channel] Production of a WhatsApp pill to invite representatives of communities in the Calha territory to the Project Awareness Workshop.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill promoting the Introduction to Industrial Mechanics course to residents of Santana do Paraíso and region in partnership with Senai.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill promoting the Coated Electrode Welding course to residents of Ipatinga and region in partnership with Senai.

Communication
[Doce River Channel] Production of a WhatsApp pill inviting residents of Ipatinga to participate in the “Results” forum, on 07/13.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program on the simplified indemnity system

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program on the anti-fraud campaign

Communication
[Doce River Channel] Production of a WhatsApp pill inviting residents of Dionísio to participate in the “Results forum, on 07/12.

Communication
[Doce River Channel] Production of a WhatsApp pill to invite residents of Senhora da Penha, Fernandes Tourinho community, for a thematic meeting on indemnity and registration issues, on 07/21.

Communication
[Support for PG015 Incentive to Innovation] Production of a radio program on the implementation of the Community Bank project in the community of Baixa Verde, in Dionísio.

Communication
[Doce River Channel] Production of a radio program about the performance of the Tá Sabendo campaign in the community of Baixa Verde, in Dionísio.

Communication
[Support PG013 Tourism, Culture, Sports and Recreation] Production of a radio program with information on the status of the Local Productive Arrangement (APL) in Marliéria.

Communication
[Doce River Mouth] Production and broadcasting of a sound car spot inviting the residents of Linhares to visit the newsstand that stayed for a day at the Municipal Market.

Communication
[Doce River Mouth] Production and broadcasting of a sound car spot inviting the residents of Regência to visit the newsstand that stayed for a day in the central square.

Communication
[Doce River Mouth] Production and broadcasting of a sound car spot, inviting the residents of Povoação to visit the newsstand that was, for a day, at the Church Square.

Communication
[Doce River Mouth] Production of a letter for community leaders, informing them about the Tá Sabendo? Campaign, which focuses on presenting
Communication channels for those affected.

Communication
[Doce River Mouth] Production of the 23rd edition of Voz da Foz Newsletter, an exclusive edition to present the
Communication channels of the territories.

Communication
[Doce River Mouth] Video production of the 23rd edition of Voz da Foz Newsletter, an exclusive edition to present the
Communication channels of the territories

Communication
[Doce River Mouth] Production of WhatsApp pills for Linhares, Regência and Povoação, inviting residents to visit the newsstand that stayed for a day in each of the locations.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a WhatsApp pill informing about the postponement of the dissemination of pre-selected projects in the 2nd Doce RFP.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a radio program, Moment of Reparation, about the end of the first cycle of the ES Supplier Development Program.

Communication
[Support for PG020 Encouraging Local Hiring] Production of a radio program, Moment of Reparation, about the delivery of certificates to participants in the Labor Training Program, in Foz.

Communication
[Doce River Mouth] Production of a radio program, Moment of Reparation, about the campaign to present
Communication channels for the communities of Regência, Povoação and the headquarters of Linhares.

Communication
[Support for PG016 Resumption of Aquaculture and Fisheries Activities] Production of a radio program, Moment of Reparation, about the Aquaponics Project developed in Areal, in Doce River Mouth.

Communication
[Doce River Mouth] Production of a radio program, Moment of Reparation, about the Transparency Portal.

Communication
[Doce River Mouth] Production of a pill informing residents of Barra do Riacho who have participated in water monitoring, the date of the visit to the laboratory that analyzes the water samples.

Communication
[Doce River Mouth] Production of pills for residents of Barra do Riacho who have participated in water monitoring, with instructions on visiting the laboratory that analyzes water samples.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of an invitation pill to close the first cycle of the Espírito Santo Supplier Development Program.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of an invitation pill for the in-person event to launch the new cycle of the Supplier Development Program in Espírito Santo.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of an invitation pill for the online event to launch the new cycle of the Supplier Development Program in Espírito Santo.

Communication
[Doce River Channel] Production of the newsletter for the Doce River Channel territory presenting the reformulation of
Communication channels.

Communication
[Doce River Channel] Production of a banner with information about the
Communication channels to be exposed during the action of the Tá Sabendo? campaign, held in Baixa Verde, community of Dionísio.

Communication
[Doce River Channel] Broadcasting of a spot in a sound car advertising the campaign Tá Sabendo?, held in Baixa Verde, community of Dionísio.

Communication
[Doce River Channel] Production of a WhatsApp pill to announce the campaign Tá Sabendo?, in Baixa Verde (Dionisio), the week before the event.

Communication
[Doce River Channel] Production of a WhatsApp pill to publicize the campaign Tá Sabendo?, in Baixa Verde (Dionisio), during the week of the event.

Communication
[Doce River Channel] Production of a WhatsApp pill to publicize the last day of the campaign Tá Sabendo?, in Baixa Verde (Dionisio), during the week of the event.

Communication
[Doce River Channel] Video production to be shared via WhatsApp sharing the highlights of issue no 1 of Doce River Channel newsletter.

Communication
[Mariana] Production of a pill about the alterations to the access in Ponte do Gama due to the works.

Communication
[Mariana] Production of a pamphlet about the alterations to the access in Ponte do Gama due to the works.

Communication
[Mariana] Production of material for the 20th edition of Voice of the Community on the reformulation of
Communication vehicles with territories.

Communication
[Mariana] Production of an article for the 20th edition of Voice of the Community about the options for how those affected prefer to be informed.

Communication
[Mariana] Production of material for the 20th edition of Voice of the Community about the presentation of the Voice of the Community newsletter.

Communication
[Mariana] Production of an article for the 20th edition of Voice of the Community about the presentation of Mariana's
Communication group.

Communication
[Mariana] Production of an article for the 20th edition of Voice of the Community about the presentation of the Moment of Reparation broadcast on local radio stations.

Communication
[Mariana] Production of an article for the 20th edition of Voice of the Community about the presentation of the Mural of ISCs.

Communication
[Mariana] Production of material for the 20th edition of Voice of the Community on the presentation of the Resettlement Reports.

Communication
[Mariana] Production of an article for the 20th edition of Voice of the Community on the importance of being informed about reparation.

Communication
[Mariana] Production of an article for the 20th edition of Voice of the Community about sending and registering to receive printed newsletters.

Communication
[Mariana] Production of a radio program, Moment of Reparation, about the campaign to present
Communication channels for the communities of Mariana.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the reformulation of
Communication vehicles with territories.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the options for how those affected prefer to be informed.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the presentation of the Voice of the Community newsletter.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the presentation by the
Communication group of Upper Doce River.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the presentation of the Moment of Reparation broadcast on local radio stations.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the presentation of the Newsletter Mural of the ISCs.

Communication
[Upper Doce River] Production of an article for the 22nd edition of Our Land about the importance of being informed about reparations.

Communication
[Upper Doce River] Production of cover story for the 22nd edition of Our Land about sending and registering for receiving printed newsletters.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program, Moment of Reparation, about the postponement of the result of those selected in the Doce RFP.

Communication
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Production of a radio program, Moment of Reparation, about free training in forest restoration.

Communication
[Support for PG010 Recovery of Other Impacted Communities and Infrastructures] Production of a radio program, Moment of Reparation, about the start of works in Ponte do Gama.

Communication
[Mariana] Production of an article for the Newsletter Mural of the ISCs about the presentation of the new way of communicating with those affected.

Communication
[Mariana] Production of an article for the ISCs
' Newsletter Mural on the presentation of the Voice of the Community newsletter.

Communication
[Mariana] Production of an article for the Newsletter Mural of the ISCs about the presentation of Mariana's Communication group.

Communication
[Mariana] Production of an article for the Newsletter Mural of the ISCs about the presentation of the Moment of Reparation broadcast on local radios.

Communication
[Mariana] Production of an article for the ISC Newsletter Mural on the presentation of the Resettlement Reports.

Communication
[Mariana] Production of an article for the Newsletter Mural of ISCs about sending and registering to receive printed newsletters.

Communication
[Mariana] Creation and production of an A3 poster to invite those affected to go to the newsstand installed in Gomes Freire Square, in Mariana.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of a video about adventure tourism in social media of cyclists, travelers and entrepreneurs in Mariana.

Communication
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the Report of the Accountability Forum results of Colatina on the actions of the program for Sewage collection and treatment and designation of solid waste.

Communication
[Support for PG032 Improvement of Water Supply Systems] Production of material for the Report of the Accountability Forum results of Colatina on the actions of the Water Supply System Improvement program.

Communication
[Multiterritorial] Creation of a welcome banner for the “Results Accountability Forums in Espírtio Santo.

Communication
[Multiterritorial] Creation of a background to present the themes for the “Results Accountability Forums in Espírito Santo.

Communication
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the newsletter of the results of Ipatinga forum with information on the sanitation works carried out in the municipality.

Communication
[Doce River Channel] Production of material for the newsletter of the “Results”
forum of Ipatinga with information on the actions of the Social
Dialogue team in the municipality.

Communication
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Production of material for the newsletter results of Dionísio with information about the sanitation works carried out in the municipality.

Communication
[Doce River Channel] Production of an article for the newsletter “Results of Dionísio with information about the actions of the Social
Dialogue team in the municipality.

Communication
[Lower Doce River] Production of an article for the newsletter of the community of Lower Doce River on the reformulation of
Communication channels to have clearer information for those affected.

Communication
[Lower Doce River] Production of an article for the newsletter of the community of Lower Doce River about where the reader can seek information, bringing all the media in the territory.

Communication
[Lower Doce River] Production of material for the newsletter of the community of Lower Doce River informing about the new newsletter that will be made together with the community and sent via Post and WhatsApp.

Communication
[Lower Doce River] Production of material for the newsletter of the community of Lower Doce River informing about the creation of the
Communication group that will support the indication of guidelines for the newsletter of the territory.

Communication
[Lower Doce River] Production of material for the newsletter of the community of Lower Doce River informing about the radio program that is now called Moment of Reparation and where people can listen.

Communication
[Lower Doce River] Production of an article for the newsletter of the community of Lower Doce River informing about the newsletter murals that were installed in the ISCs and that will be constantly updated.

Communication
[Lower Doce River] Production of an article for the newsletter of the Lower Doce River community on the meaning of the term Lower Doce River.

Communication
[Lower Doce River] Production of material for the newsletter of the community of Lower Doce River informing that it is important to always keep the registration updated, as we will send the newsletters monthly by Post and WhatsApp.

Communication
[Lower Doce River] Video production on the main highlights of the Lower Doce River newsletter.

Communication
[Lower Doce River] Production of a poster informing that the ISC in Aimorés would be temporarily closed, but that people could be served at the newsstand in Station Square.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of a pill inviting the community of Tumiritinga to participate in a collective meeting on the Doce Alive project, where data from the monitoring of water quality were presented.

Communication
[Lower Doce River] Pill production inviting the community of Itueta to participate in a collective meeting about the Doce Alive project, where data from water quality monitoring were presented.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural of Resplendor about Covid care in all ISCs.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Resplendor about the ISC newsletter mural, which is a new channel of
Communication with those affected.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Resplendor about the newsletter Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Resplendor about the
Communication group formed, where the community will support in the preparation of the newsletter.

Communication
[Support] Production of an article for the ISC newsletter mural in Resplendor about the radio program Moment of Reparation.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Resplendor on the meaning of the term Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Resplendor informing about the importance of keeping the register updated to receive repair information by mail and whatsapp.

Communication
[Support for PG001 Survey and Registration of the Affected Population] Production of a radio program with guidelines on the registration being carried out by the company Synergia in the territories, containing an interview with a source from the Renova Foundation.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program on the payment of AFE for fishermen and subsistence farmers.

Communication
[Support for PG001 Survey and Registration of the Affected Population] Production of a radio program with guidelines on the registration being carried out by the company Synergia in the territories, containing an interview with a source from the Renova Foundation.

Communication
[Support for PG002 Reimbursement and Indemnification of the Impacted] Production of a WhatsApp pill with clarification on Water Damage for the population of Governador Valadares.

Communication
[Support PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp pill on payment of AFE for fishermen and subsistence farmers.

Communication
[Multiterritorial] Production of a WhatsApp pill informing where people can look for official information on the Renova Foundation.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Development of a monthly digital newsletter on the progress of the resettlement process for families in Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Development of a monthly printed newsletter on the progress of the resettlement process for families in Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a one-minute video with the main advances in the resettlement in the period.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production and installation of a billboard to publicize the means of monitoring the resettlement works - virtual tour - for the society.

Communication
[Lower Doce River] Production of a sound car spot to invite the Aimorés community to participate in the newsstand Tá Sabendo?.

Communication
[Lower Doce River] Production of a sound car spot to invite the community of Baixo Guandu to participate in the newsstand Tá Sabendo?

Communication
[Lower Doce River] Production of a sound car spot to invite the community of Itapina to participate in the panel Tá Sabendo?.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Video production to document the traditional manifestation of the community of Bento Rodrigues - mass in honor of São Bento - and to promote it to families.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Creation of a GIF with a call to the Resettlement Report on receipt of the newsletter.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 46th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Development of a WhatsApp pill to guide families on safety during resettlement visits.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 47th edition of the biweekly newsletter with maps, photos and an expected schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Support PG008 Reconstruction of Villages - Paracatu] Production of a one-minute video about the resettlement of Paracatu de Baixo with the progress of the works.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés about Covid care in all ISCs.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés about the ISC newsletter mural, which is a new channel of
Communication with those affected.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés about the newsletter Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés about the
Communication group formed, in which the community will support the preparation of the newsletter.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés about the radio program Moment of Reparation

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés about the meaning of the term Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Aimorés informing about the importance of keeping the register updated to receive repair information by mail and whatsapp.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Baixo Guandu about Covid care in all ISCs.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Baixo Guandu about the ISC newsletter mural, which is a new channel of
Communication with those affected.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Baixo Guandu about the newsletter Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Baixo Guandu about the
Communication group formed, where the community will support the preparation of the newsletter.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Baixo Guandu about the radio program Moment of Reparation.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural of Baixo Guandu on the meaning of the term Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Baixo Guandu, informing about the importance of keeping the register updated to receive repair information by mail and whatsapp.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina about Covid care in all ISCs.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina about the ISC newsletter mural, which is a new channel of
Communication with those affected.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina about the newsletter Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina about the
Communication group formed, in which the community will support the preparation of the newsletter.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina about the radio program Moment of Reparation.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina about the meaning of the term Lower Doce River.

Communication
[Lower Doce River] Production of an article for the ISC newsletter mural in Colatina informing about the importance of keeping the register updated to receive repair information by mail and WhatsApp.

Communication
[Lower Doce River] Pill production pre-campaign Tá Sabendo? with information to arouse the curiosity of the people of Aimorés.

Communication
[Lower Doce River] Pill production pre-campaign Tá Sabendo? with information to arouse the curiosity of the people of Baixo Guandu.

Communication
[Lower Doce River] Pill production pre-campaign Tá Sabendo? with information to arouse the curiosity of the people of Itapina.

Communication
[Lower Doce River] Pill production during the week of the Tá Sabendo? inviting the population to participate and get to know the action in Aimorés.

Communication
[Lower Doce River] Pill production during the week of the Tá Sabendo? inviting the population to participate and get to know the action in Baixo Guandu.

Communication
[Lower Doce River] Pill production during the week of the Tá Sabendo? inviting the population to participate and get to know the action in Itapina.

Communication
[Press] Stylist Ronaldo Fraga offers project consultancy with residents of the mouth of the Doce River.

Communication
[Press] Ponte do Gama district will gain new spaces for collective use.

Communication
[Press] Recoloca Rio Doce Platform has more than 830 job openings for Mariana and region.

Communication
[Press] Regência and Povoação will have Community Banks to enhance the local economy.

Communication
[Press] A partnership between Fundação Renova and Instituto Terra offers free training to young people to work in forest restoration.

Communication
[Press] Community Banks of Baixa Verde, Itueta and Cachoeira Escura will value the local economy.

Communication
[Press] Recoloca Rio Doce Platform has about 1,000 job openings for Mariana and the region.

Communication
[Press] Linhares receives vehicles to strengthen social assistance services.

Communication
[Press] Recoloca Rio Doce Platform has more than 970 job openings for Mariana and region.

Communication
[Press] Renova Foundation makes official investments in forest restoration in the Corrente Grande river basin in Guanhães.

Communication
[Press] Institutes promote social assistance actions to 6 thousand families in five municipalities in Espírito Santo.

Communication
[Press] Recoloca Rio Doce Platform has about 850 job openings for Mariana and region.

Communication
[Press] Recoloca Rio Doce Platform offers job opportunities in Linhares.

Communication
[Press] Children from Mariana and Barra Longa participate in educational workshops during the holidays.

Communication
[Press] Recoloca Rio Doce Platform has job openings for Governador Valadares and Naque.

Communication
[Press] Institutes promote social actions to more than 800 families in Governador Valadares and Tumiritinga.

Communication
[Press] Climbers will work on installing pipes for the water pipeline on the São Raimundo bridge.

Communication
[Press] Recoloca Rio Doce Platform has 18 job openings for Governador Valadares.
Customer service channels
Participation of ISCs agents in training for qualification and improvement of care on the reparation and compensation process: Guidelines for
Dialogue, Security and People Management (07/08); Alignment on return (07/14); Meeting for presentation and clarification of doubts about the Technical Information Center (21/07) and Guidelines for People Management and Human Rights (29/07).

Dialogue
Elaboration of Territorial Action Plans (PATs), document of Strategic Planning of
Dialogue Actions and Relationship Channels, for the performance of teams from all 14 micro-territories of the repair.

Dialogue
In Mariana, face-to-face visits and working groups continued at the Paracatu de Baixo and Bento Rodrigues Resettlements to inspect, monitor the status and progress of the works with the participation of the Affected Committees. In the community of Antônio Pereira (Ouro Preto), a meeting was held to survey community guidelines and clarify doubts with representatives of the local community, city council, and teams from the Village Reconstruction (PG08), Support to Physical and Mental Health of the Impacted Population (PG14), Social Assistance (PG05) and Human Rights. Also in Mariana, there was also a meeting with the Bento Rodrigues Produce Association (AHOBERO) for discussion and deliberation of the planting place for the association, with the presence of teams from the Reconstruction of Villages (PG08) and Strategic Productive and Economic Restructuring Program (PERPE).

Dialogue
In Doce River Channel, efforts were made to hold two workshops with the local population: I – Doce Alive Project workshop to present the Quali-Quantitative monitoring actions of the Doce River Basin to rural producers and residents of the Esmeralda Farm region (rural area of Rio Casca) and to students and young people from Ipaba do Paraíso ( Santana do Paraíso); II – Awareness Workshop for Project Development in response to collective demands related to the theme in action developed within the scope of the Project Exhibition – Project: inspiring people, connecting networks (scheduled to take place on 08/20/2022).

Dialogue
In the territory of the Mid Doce River, a meeting was held with rural producers from the municipalities of Resplendor (MG), Itueta (MG) and Aimorés (MG), to present the actions of the Doce River Basin Monitoring Program. In Conselheiro Pena (MG) a meeting was held to evaluate ATER's actions also with rural producers. In the city of Naque (MG), a meeting for clarification on the performance of the Program to support Physical and Mental Health of Impacted Population in the locality, with the presence of the Local Commission of Affected People and a Representative of the Program to support Physical and Mental Health of Impacted Population (PG14).

Dialogue
A highlight was the holding of 7 accountability forums throughout the month of July: at Doce River Channel, in Ipatinga (MG) and Dionísio (MG), for the presentation of reparation and compensation actions by the Renova Foundation, Program for Sewage Collection and Treatment and Disposal of Solid Waste (PG31) and
Communication, Participation,
Dialogue and Social Control Program (PG06); in Espírito Santo, in Colatina, Povoação and Regência, to present the results of water quality monitoring and the progress of sanitation actions; in Linhares and Regência for the presentation of studies on the aquatic biodiversity of the Doce River and estuarine region, in addition to the diagnosis of fisheries in Espírito Santo.

Ombudsman's Office
There were no relevant facts this month.

Communication
[Press] Santa Maria River Basin receives investment of R$ 35 million for forest restoration.

Communication
[Press] Young digital entrepreneurs receive training projects in Mariana.

Communication
[Press] Resettlement works have more than 380 job opportunities.

Communication
[Press] Sewage treatment plant starts operations in Colatina.

Communication
[Press] Partnership will offer 840 postgraduate scholarships in socio-environmental education in ES.

Communication
[Press] Applications for entrepreneurship project for youngsters in resettlements are open until June 9th.

Communication
[Press] Works in the resettlements have 540 job opportunities.

Communication
[Press] Communities of Linhares will have extra income with integrated farming of fish and vegetables.

Communication
[Press] Recoloca Rio Doce Platform has more than 540 job openings for Mariana and region.

Communication
[Press] With 100 years of history, Monsenhor Horta Railway Station undergoes restoration.

Communication
[Press] Recoloca Rio Doce platform has 840 job openings for Mariana and region.

Communication
[Press] Residents of Mariana can participate in free professional qualification courses.

Communication
[Press] Applications for the forest restoration RFP in the Corrente Grande river basin are open.

Communication
[Press] Recoloca Rio Doce Platform has more than 800 job openings for Mariana and region.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of the communities of Rochedo and Córrego Preto, in Rio Casca, to Mobile ISC on 06/08.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of São José do Goiabal to a virtual meeting on the Simplified Indemnity System, on the 16/06.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program with guidelines on requesting admission to the Simplified Indemnity System.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Rio Casca to a meeting of the
Dialogue on the Simplified Indemnity System, on 06/07.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Ipaba to a
Dialogue meeting on compensation solutions, on 06/09.

Communication
[Support for PG033 Education Program for the Revitalization of Doce River] Production of a radio program with an overview of the seminar held in Ipatinga with young participants of the Doce River Roots and Wings project.

Communication
[Mariana] Publication of the 19th edition of Voz da Comunidade on Renova's social media

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that requests for contestation without movement in the Simplified Indemnity System will be finalized ten days after notification.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the radio program informing that requests for contestation without movement in the Simplified Indemnity System will be finalized ten days after notification.

Communication
[Calha do Rio Doce] Production of a pill inviting residents of Timóteo to attend the
Dialogue meeting on the Simplified Indemnity System on 06/14.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Ipatinga to participate in the “Results” forum, on 06/22.

Communication
[Mariana] Publication of the 21st edition of Jornada Mariana on Renova's social media

Communication
[Support PG034 Environmental Emergency Preparedness Program] Creation of a backpack for projects in partnership with the Civil Defense

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 04/30.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the radio program informing that the deadline for joining the Simplified Indemnity System ends on 06/30.

Communication
[Support for PG020 Stimulus to Local Contracting
] Production of WhatsApp pill promoting Senai's Coated Electrode Welding course for residents of Ipatinga and region.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a note for a radio program publicizing Senai's Coated Electrode Welding course for residents of Ipatinga and region.

Communication
[Support for PG013 Tourism, Culture, Sport and Leisure] Production of a radio article about the launch of the Aves do Perd pocket guide, a project supported by the Doce RFP.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Video production of the series Knowing the Simplified Indemnity System on the topic Sending Documents.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Video production of the series Knowing the Simplified Indemnity System on the topic of Damage Science Term.

Communication
[Support for PG038 Monitoring of the Doce River Basin] Production of a pill to publicize the 18th edition of the Water Bulletin
with the results of water quality in the Doce River Basin.

Communication
[Support for PG013 Tourism, Culture, Sport and Leisure] Publicity on the social networks of the Renova Foundation of the traditional Festa do Caboclo Bernardo, which takes place annually in Regência.

Communication
[Foz do Rio Doce] Production of pill/invitation for Foz do Rio Doce
Communication group meeting (new members)

Communication
[Foz do Rio Doce] Production of pill/invitation for meeting of the Foz do Rio Doce
Communication Group (current members)

Communication
[Foz do Rio Doce] Production of a pill for the leaders of Barra do Riacho (Aracruz), informing about the postponement of the visit to the laboratory that analyzes the water collected by the Water Monitoring program (PMQQS)

Communication
[Foz do Rio Doce] Production of a pill informing how to access the Water Newsletter

Communication
[Foz do Rio Doce] Production of a pill providing information on how to access the Monitoring Doce River Portal

Communication
[Support for PG018 Economic Development and Diversification] Production of material for Momento Renova about the Meliponiculture project developed at the mouth of the Doce River

Communication
[Support for PG020 Stimulating Local Hiring] Production of material for Momento Renova on the professional training courses offered in Linhares.

Communication
[Support for PG013 Tourism, Culture, Sport and Leisure] Production of an article for Momento Renova about the Reading Incentive project.

Communication
[Support for PG038 Monitoring the Doce River Basin] Production of an article for Momento Renova about the new edition of the Water Bulletin (rivers).

Communication
[Support for PG038 Monitoring the Doce River Basin] Production of an article for Momento Renova on participatory water monitoring with the leaders of Barra do Riacho, Aracruz.

Communication
[Foz do Rio Doce] Production of an article for Momento Renova about the Transparency Portal.

Communication
[Support for PG020 Stimulus to Local Contracting] Creation of an MKT email for contract managers about the Mariana Agreement Term that provides for social projects for suppliers with contracts above 3 million

Communication
[Support for PG020 Stimulus to Local Contracting] Creation of a pill and text-base to publicize the SENAI welder and electricity course in Mariana

Communication
[Support for PG020 Stimulus to Local Contracting] Creation of an MKT email for suppliers about the fulfillment of the contract on the Mariana Agreement Term, which provides for social projects for suppliers with contracts above 3 million

Communication
[Support for PG020 Stimulating Local Hiring] Production of a WhatsApp pill to advertise job vacancies in the municipality of Barra Longa.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill to advertise job vacancies in the Bento Rodrigues and Paracatu de Baixo resettlement works.

Communication
[Support PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill to publicize the arbitration course held in Rio Doce (MG).

Communication
[Support for PG017 Resumption of Agricultural Activities] Production of a WhatsApp pill to publicize the training of Renova Herd for rural producers.

Communication
[Support for PG017 Resumption of Agricultural Activities] Production of an article for the Renova Moment on the training of Renova Herd.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the Renova Moment on the Simplified Indemnity System

Communication
[Support for PG034 Environmental Emergency Preparedness Program] Production of material for the Renova Moment on the Civil Defense Continuing Education Cycle.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the Renova Moment on the Simplified Indemnity System

Communication
[Support for PG012 Historical, Cultural and Artistic Memory] Production of an article for Momento Renova about the arbitration course in Rio Doce.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the Renova Moment on the Simplified Indemnity System.

Communication
[Support for PG017 Resumption of Agricultural Activities] Production of material for Momento Renova on the booklet of the Environmental Regularization Program.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the Momento Renova on the simplified indemnity system

Communication
[Support for PG038 Monitoring the Doce River Basin] Production of an article for social networks and Renova's website on the participation of leaders from Barra do Riacho (Aracruz) in the collection of water for the Water Monitoring Program

Communication
[Support for PG020 Stimulating Local Hiring] Publicity on Renova's social networks of the SENAI welder and electricity course in Mariana

Communication
[Support for PG008 Reconstruction of Villages] Production of the 44th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production and distribution of the information on resettlement for families in Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] GIF production with the headlines of the Bento Rodrigues Resettlement Report

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 45th edition of the biweekly newsletter with maps, photos and an expected schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Creation of a GIF with a call to the Resettlement Report on receipt of the bulletin.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.

Communication
[Support for PG008 Reconstruction of Vilas - Bento Rodrigues] Production of a WhatsApp pill inviting Bento Rodrigues' families to a meeting on 04/07.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a newsletter with complementary information about the projects for the soccer field, community park and the Bento Rodrigues cemetery.

Communication
[Support for PG001 Survey and Registration of the Affected Population] WhatsApp pill with 10 important information about the registration that will be carried out by Synergia.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program informing that the deadline for joining the Simplified Indemnity System is 06/30.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill promoting the course of the second class of Coated Electrode Welding of Senai for residents of Ipatinga and region.

Communication
[Support for PG020 Stimulating Local Hiring] Production of a WhatsApp pill promoting Senai's Industrial Mechanics Initiation course for residents of Ipatinga and region.

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill promoting the initiation course in Masonry and Finishing of Senai for residents of Ipatinga and region.

Communication
[Support for PG020 Stimulating Local Hiring] Production of a radio program with information about courses in Industrial Mechanics, Masonry and Finishing and Welding and Electrode at Senai for residents of Ipatinga and region.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Ipaba to Mobile ISC in Ipaba, on 07/05.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Simplified Indemnity System.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Anti-fraud campaign.

Communication
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Radio program on investments in forest restoration and in the construction of an ETE in Colatina.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Simplified Indemnity System.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Anti-fraud campaign.

Communication
[Support for PG033 Education Program for Revitalization of Doce River] Radio program talking about the closing of the Passport for Revitalization project, where young people presented their projects.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Simplified Indemnity System.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Anti-fraud campaign.

Communication
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Radio program on investments in Forest Restoration in the territory, covering the basins of the Manhuaçu, Guandu and Santa Maria rivers.

Communication
[Support PG035 Information for the Population] Radio program about the new Transparency Portal

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Simplified Indemnity System.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program with information about the Anti-fraud campaign.

Communication
[Support to Economy and Innovation] Radio program informing about the vacancies available in the region on the Recoloca Rio Doce portal

Communication
[Support for PG038 Monitoring the Doce River Basin] Radio program informing that the most recent Water Bulletin is available with information on water quality at various monitoring points.

Communication
[Support to Economy and Innovation] Radio program informing about the Recoloca Rio Doce portal, how to register, how to consult vacancies and do training to prepare for the job market.

Communication
[Support to Economy and Innovation] Radio program informing about the Recoloca Rio Doce portal, how to register, how to consult vacancies and do training to prepare for the job market.

Customer service channels
Continuity of the reception work and clarification of doubts in the Information and Service Centers; monitoring, by ISCs attendants, of manifestations registered in all ISCs units that are pending intermediate or final responses.

Customer service channels
Participation of ISC agents in training for qualification and improvement of care on the repair and compensation process: meeting to pass on information and clarify doubts | PIM/AFE System (SPA) (22/06); Registration | Project B (29/06).

Customer service channels
In the month of June, 08 Mobile ISCs were held, an itinerant strategy of the Information and Service Centers, to resolve doubts and receive tickets: on 06/07 and 06/21, Mobile ISC was held in the Regência community (Linhares); on 06/02, 06/09 and 06/23 in the community of Povoação (Linhares); on 06/06 in Periquito (MG); on 07/06 in the community of Baguari (Governador Valadares); and on 06/08 serving rural communities at Esmeraldas Farm (Rio Casca).

Customer service channels
Highlight for the analysis carried out by the ISC team, from the Alto Rio Doce territory, at the request of the
Dialogue team, with the aim of subsidizing the Resumption of Agricultural and Livestock Activities Program (PG17) based on the claims in the liabilities of the program with a focus on the PASEA theme.

Customer service channels
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of HPP Risoleta Neves (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Reconstruction of Villages (“Resettlement” and “Temporary Housing” - PG08), involving analysis, support to the treatment, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. Execution and monitoring of the Action Plan developed by the ISCs in the territory of Espírito Santo, Calha do Rio Doce and Médio Rio Doce to deal with the manifestations received by Renova's Relationship Channels, focusing on the following topics: Renova Foundation - Income Tax Declaration - Income report; Information about the Foundation; Documents; Access to the Portal in 2022.

Dialogue
In Mariana, the face-to-face visits and working groups of the

Dialogue
In Calha do Rio Doce, there was a focus on collective
Dialogue actions to clarify, with those affected, about the Simplified Indemnity System. Meetings were held with residents of the municipalities of Ipaba (MG), Rio Casca (MG) and São José do Goiabal (MG) together with the Social
Dialogue technical team. Highlight for support for the articulation and implementation of ComeSee Leaderships, carried out in person with those affected in São José do Goiabal (MG). ComeSee offers guided visits with experts in affected areas. Participants have access to information about the damage caused by the Fundao dam collapse, the actions in progress and the results achieved in the repair process of the impacted regions.

Dialogue
In the Middle Rio Doce territory, a meeting was held with the leaders and members of the Committee of the Affected of the Cachoeira Escura community (Belo Oriente), together with the Economic Development and Diversification program (PG18) for
Dialogue and alignments regarding the implementation of the Community Bank in the community. Clarifications were also given to rural producers in the municipalities of Itueta (MG), Resplendor (MG) and Aimorés (MG) together with the program for the Resumption of Farming Activities (PG17) about Rural Technical Assistance (ATER) in a face-to-face collective
Dialogue held in the Lot 11 of the Vidas Network.

Dialogue
Also in Espírito Santo, collective face-to-face agendas were held with residents and leaders of the communities of Povoação and Regência (Linhares), for the presentation of the Community Bank Project and clarification of doubts about the topic with the Economic Development and Diversification program (PG18).

Ombudsman's Office
There were no relevant facts this month.

Communication
[Press] Registration for the second edition of the Doce RFP is extended until May 11.

Communication
[Press] Rio Doce School starts training course for 6,000 teachers.

Communication
[Press] Works in the resettlements have more than 400 job opportunities.

Communication

[Press] Reading Incentive Project will distribute 18,000 books to 32 public libraries.

Communication

[Press] Indemnities through the Simplified Indemnity System reach R$ 67 million in Mariana and Barra Longa.

Communication
[Press] Resettlement works have more than 260 job opportunities.

Communication

[Press] Renova Foundation invests R$ 540 million in forest restoration in an area of over 16 thousand hectares in MG and ES.

Communication

[Press] Registration for a professional training course is open in Ipatinga.

Communication

​[Press] Resettlement works have more than 500 job opportunities.

Communication

[Press] Renova Foundation invests R$ 60 million in forest restoration in the Corrente river basin.

Communication

[Press] Institutes promote social actions in Governador Valadares.

Communication

[Press] Meliponiculture Project begins delivery of beehives at the mouth of the Rio Doce.

Communication

[Press] Entrepreneurship project for resettlement youngsters has open enrollment.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio
informing that the registration deadline for the 2nd Doce RFP has been extended until 05/11.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for Renova Radio informing that the deadline for joining the Simplified Indemnity System has been extended until 06/30.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for a radio program with information on anti-fraud laws in Brazil, as part of the action of the Anti-fraud plan.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Video production of the series Knowing the Simplified Indemnity System on the theme Document Matrix.

Communication

[Support to Economy and Innovation] Production of a WhatsApp pill to inform the population of Ipatinga and the region about registration for the scaffolding assembly and dismantling course, in partnership with Senai.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio
about the third stage of the Reading Incentive, citing the municipalities in Calha that participate in the project.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a note for Renova Radio
reminding us about the last day of registration for the second edition of the Doce RFP.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that those affected who have a Caixa account in the Caixa Fácil Savings modality need to request a change in the type of account for Renova to be able to pay the indemnity.

Communication

[Support for PG002 Reimbursement and Indemnity of Impacted Persons] Production of an article for Renova Radio informing that those affected who have a Caixa account in the Caixa Fácil Savings modality need to request a change in the type of account for Renova to be able to pay the compensation.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material with guidelines on how to identify possible situations of scams or fraud, as part of the action of the Anti-fraud plan.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on the exchange of lawyers for access to the Simplified Indemnity System.

Communication

[Support to Economy and Innovation] Production of a radio program to inform the population of Ipatinga and region about registration for the scaffolding assembly and dismantling course, in partnership with Senai.

Communication

[Calha do Rio Doce] Publication of an article in the May edition of Jornada da Calha about the Rio Doce Basin Water Circuit held in São José do Goiabal.

Communication

[Support for PG033 Education Program for Revitalization of the Doce River] Publication of an article in the May edition of Jornada da Calha about the Voices of Youth event of the Doce River Roots and Wings project (Young Leadership Training).

Communication

[Institutional Relations Support] Publication of an article in the May edition of Jornada da Calha on the transfer of the Integrated Agenda for municipalities to invest in health and education.

Communication

[Calha do Rio Doce] Publication of an article in the May edition of Jornada da Calha about the Mobile ISC held in São José do Goiabal.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the May edition of Jornada da Calha on the extension of the deadline for access to the Simplified Indemnity System to 06/30.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties
] Publication of an article in the May edition of Jornada da Calha newsletter with tips on how to protect yourself from fraud.

Communication
[Calha do Rio Doce] Publication of an article in the May edition of Jornada da Calha about the new 0800 number for exclusive assistance to the hearing impaired.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of an article for Renova Radio on the possibility of exchanging lawyers in the Simplified Indemnity System.

Communication
[Support for PG002 Reimbursement and Compensation of Impacted Persons] Production of an article for Renova Radio with information on the main types of fraud.

Communication
[Support for PG018 Economic Development and Diversification] Production of a WhatsApp pill to invite residents and leaders of Baixa Verde, in Dionísio, to a meeting on the creation of the Community Bank.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Ilha do Rio Doce, community of Caratinga, to Mobile ISC on 05/25.

Communication
[Calha do Rio Doce] Production of a WhatsApp pill inviting residents of Sem-Peixe to a virtual meeting, on the 31/05th, about the Simplified Indemnity System.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of material for the 21st edition of Jornada Mariana on the revitalization works of Monsenhor Horta Station

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the 21st edition of Jornada Mariana newsletter on community reintegration activities in the resettlement of Bento Rodrigues

Communication
[Support for PG008] Production of an article for the 21st edition of Jornada Mariana on the status of the works on the Bento Rodrigues and Paracatu de Baixo resettlements

Communication
[Support for PG011 School Community Reintegration Program] Production of material for the 21st edition of Jornada Mariana on the renovation of temporary schools for return to classes

Communication
[Support for PG034 Preparedness Program for Environmental Emergencies] Production of material for the 21st edition of the Jornada Mariana newsletter on the inaugural class of undergraduate technologists in Management and Public Security

Communication
[Support for PG020 Stimulus to Local Contracting] Production of material for the 21st edition of Jornada Mariana on Recoloca Rio Doce training + vacancies

Communication
[Licensing Support] Production of material for the 21st edition of Jornada Mariana on environmental education activities in Mariana

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties
] Production of material for the 21st edition of Jornada Mariana on alerts and guidelines to combat fraud in indemnities

Communication
[Mariana] Production of an article for the 21st edition of Jornada Mariana on the new inclusive number of the call center

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Video production of the series Knowing about the Simplified Indemnity System on the topic Admission Request

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program with information on how to join the Simplified Indemnity System.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program of the Anti-fraud action with information about the General Data Protection Law (LGPD).

Communication
[Support for PG039 Conservation Units] Production of material for a radio program on the construction of the Action Plan for the repair of the Rio Doce State Park (Perd).

Communication
[Support for PG033 Education Program for the Revitalization of Doce River] Production of a note for Renova Radio
to publicize the culmination event of the Doce River Roots and Wings project.

Communication
[Support to Economy and Innovation] Production of a note for a radio program to remind about the last days of registration for the scaffolding assembly and dismantling course in Ipatinga, in partnership with Senai.

Communication
[Support for PG017 Resumption of Farming Activities] Production of material for the 19th edition of Voz da Comunidade on reparation of rural productive activities in resettlements and rural communities in Mariana

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of material for the 19th edition of Voz da Comunidade de Mariana newsletter on community reintegration activities in the resettlement of Bento Rodrigues

Communication
[Support for PG012 Historical, Cultural and Artistic Memory] Production of material for the 19th edition of Voz da Comunidade on cultural activities at Casa do Saberes

Communication
[Support for PG008 Reconstruction of Villages] Production of material for the 19th edition of Voz da Comunidade de Mariana on the status of the works on the resettlements of Bento Rodrigues and Paracatu de Baixo

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the 19th edition of Voz da Comunidade on indemnification modalities in Mariana

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of material for the 19th edition of Voz da Comunidade about the delivery of the work by Band House

Communication
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of material for the 19th edition of Voz da Comunidade about the start of works on the Monsenhor Horta railway station

Communication
[Support for PG007 Animal Assistance Program] Production of material for the 19th edition of Voz da Comunidade newsletter on doubts about veterinary care in Mariana

Communication
[Support for PG020 Stimulus to Local Contracting] Production of material for the 19th edition of Voz da Comunidade on products and services offered by those affected in Bento and Paracatu

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 60-second video editing sports script to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 60-second video editing tour itinerary for publicizing tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 5-second video editing sports script to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 5-second video editing tour itinerary to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 15-second video editing tour itinerary for publicizing tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 15-second video editing sports script to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 30-second video editing handicrafts script to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 30-second video editing gastronomic tourism guide to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 30-second video editing general tourism guide to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] 30-second video editing sports script to promote tourism in Mariana on Renova's social networks

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill about job opportunities, via Recoloca Rio Doce, in the municipality of Barra Longa.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the 21st edition of the Terra da Gente newspaper, taking stock of the number of subscribers to the 2022 Doce RFP.

Communication
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of an article for the 21st edition of the Terra da Gente newspaper on the progress of the works on the Exhibition Center, in Barra Longa.

Communication
[Alto Rio Doce] Production of an article for the 21st edition of the newspaper Terra da Gente in continuation of the series on judicialization in the municipality of Barra Longa. This time, about Axis 10, from the technical advisors.

Communication
[Support for PG012 Historical, Cultural and Artistic Memory] Production of an article for the 21st edition of the newspaper Terra da Gente about the cultural manifestation - capoeira group - of Barra Longa.

Communication
[Alto Rio Doce] Production of an article for a radio program about conversation circles about the judicialization in Barra Longa.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for a radio program on the extension of registration for the Doce RFP.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program on the extension of the deadline for access to the Simplified Indemnity System.

Communication
[Support for PG017 Resumption of Farming Activities] Production of material for a radio program about the Renova Herd program, developed for rural producers.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for a radio program with information on anti-fraud laws in Brazil, as part of the action of the Anti-fraud plan.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for a radio program with information about the Reading Incentive project in the municipality of Barra Longa.

Communication
[Support for PG033 Education Program for the Revitalization of Doce River] Production of material for a radio program with information about the Jupiter Project seminar, which is part of the Young Leadership training.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 41st edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Support for Reconstruction of Villages - Paracatu] Creation of a GIF with the guidelines of the Resettlement Report to draw the reader's attention to receiving the bulletin.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 42nd edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Multi-settlements] Development of a pamphlet for the public on the resettlement works with the aim of raising awareness about health and safety

Communication
[Multiresettlements] Development of a poster for the public of the resettlement works in order to raise awareness about health and safety

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of an A4 folder with information about the restoration works of the São Caetano Musical Society Museum School (Band House), in Monsenhor Horta.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a 2x2.20 panel with information about the restoration works of the School Museum and Music School Sao Caetano Musical Society (Band House
), in Monsenhor Horta.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a 3x2.20 panel with information on the restoration works of the São Caetano Musical Society Museum School (Band House
), in Monsenhor Horta.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a 6x2m50 stage background with information about the restoration works of the Museu Escola Escola Musical Sociedade Musical São Caetano (Band House
), in Monsenhor Horta.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a 15x10 photo frame for delivery to the community with information about the restoration works of the School Museum and Music School Sao Caetano Musical Society (Band House
), in Monsenhor Horta.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a 2x1 panel with information on the restoration works of the São Caetano Musical Society Museum School (Band House
), in Monsenhor Horta.

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a Sound Car Spot to publicize the date of the delivery event of the restoration works of the School Museum and Music School Sao Caetano Musical Society (Band House
), in Monsenhor Horta.

Communication
[Support for PG033 Education Program for Revitalization of Rio Doce] Production of the Doce Alive fish mascot for action with children

Communication
[Support PG034 Environmental Emergency Preparedness Program] Production of backpacks for NUPDEC Mariana distribution

Communication
[Support for PG038 Doce River Basin Monitoring] Production of the Water Bulletin with information from January 2022

Communication
[Support for PG032 Improvement of Water Supply Systems] Production of a pill on the installation of the ferry in Resplendor to comply with the court decision of the 12th court

Communication
[Support for PG032 Improvement of Water Supply Systems] Production of Q&A to support
Dialogue teams, IR and Channels in individualized
Dialogues about the installation of the ferry in Resplendor to comply with the court decision of the 12th court

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production and distribution of the information on resettlement for families in Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] GIF production with the headlines of the Bento Rodrigues Resettlement Report

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Narrative production for the
Dialogue, IR and channels teams to use as support in individualized conversations about the suspension of the Novel Infrastructure in Axis 4.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a pill for the community of Barra do Riacho in Aracruz informing that the Doce RFP would serve the community and that they could register their projects.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Sound car for 3 days a week with dissemination of safety information and awareness about the care with the energized high voltage line of the resettlement electricity poles.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Poster on the Bento Rodrigues resettlement work fronts to inform and raise awareness about the care with the high voltage energized line of the resettlement electricity poles.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of an invitation in support of the Family Festival, an event in the school calendar of the community of Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the backstage to support the Family Festival, an event in the school calendar of the community of Bento Rodrigues.

Communication
[Support PG008 Reconstruction of Villages - Bento Rodrigues] Production of a video about the history of the school, in support of the Family Festival, an event in the school calendar of the community of Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a gift in support of the Family Festival, an event in the school calendar of the community of Bento Rodrigues.

Communication
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production and distribution of the first video of the monthly series of Resettlement of Bento Rodrigues in 1 min, with advances from the period

Communication
[Support to Economy and Innovation] Production of a pill inviting the community of Baixo Guandu to fill out the pre-registration form and choose the professional courses that will be offered to the community.

Communication
[Support to Economy and Innovation] Pill production inviting the community of Colatina to fill out the pre-registration form and choose the professional courses that will be offered to the community.

Communication
[Support to Economy and Innovation] Production of a pill inviting the community of Linhares to fill out the pre-registration form and choose the professional courses that will be offered to the community.

Communication
[Support to Economy and Innovation] Production of a pill to publicize the action of registering suppliers in Regência

Communication
[Support to Economy and Innovation] Production of a pill to publicize the action of registering suppliers in Povoação

Communication
[Foz do Rio Doce] Pill production inviting the community of Povoação to participate in a community meeting to discuss the TAC GOV.

Communication
[Foz do Rio Doce] Pill production inviting the Regencia community to participate in a community meeting to discuss the TAC GOV.

Communication
[Baixo Rio Doce] Production of a pill inviting the community of Resplendor, Itueta and Aimorés to learn about the Doce Alive project and present data on the water quality of the Doce River.

Communication
[Support to UST] Radio program on the RFP for hiring a company to carry out forest restoration services in the Manhuaçu River basin

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Radio program on the extension of the Doce RFP

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Simplified Indemnity System

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Anti-fraud system

Communication
[Support for PG033 Education Program for Revitalization of the Doce River] Radio program on the Educator Training project

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Radio program informing about the last day to apply for the Doce RFP

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Simplified Indemnity System

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Anti-fraud system

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Radio program about the Reading Incentive project

Communication
[Support for PG038 Doce River Basin Monitoring] Radio program on the latest water bulletin with information on river monitoring

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Simplified Indemnity System

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Anti-fraud system

Communication
[UST Support] Radio program about the signing event of the forest restoration agreement in the Manhuaçu river basin

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Simplified Indemnity System

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program on the Anti-fraud system

Communication
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Radio program on the renovation of the sanitary landfill in Resplendor and Itueta

Communication
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 43rd edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the 22nd edition of Voz da Foz newsletter on questions from fishermen related to the new requirements after the cut of the Emergency Financial Aid

Communication
[Support for PG016 Resumption of Aquaculture and Fisheries Activities] Production of an article for the 22nd edition of Voz da Foz newsletter on the test phase of the aquaponics system implemented in Areal

Communication
[Foz do Rio Doce] Production of a pill/invitation for the presentation of the TAC GOV in Regência

Communication
[Foz do Rio Doce] Production of pill/invitation for presentation of TAC GOV in Povoação

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a pill inviting potential Regencia suppliers to participate in the registration of their services with the Renova Foundation

Communication
[Support for PG020 Stimulus to Local Contracting] Production of a pill inviting potential suppliers from Povoação to participate in the registration of their services with the Renova Foundation

Communication
[Foz do Rio Doce] Production of an explanatory video about the flooding in Patrimônio da Lagoa (Sooretama)

Communication
[Foz do Rio Doce] Production of a booklet, with explanatory content, on flooding in Patrimônio da Lagoa (Sooretama)

Communication
[Support for PG027 Restoration of Springs] Production of material for the Momento Renova on the RFP for Reforestation of the Manhuaçu River Basin

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Momento Renova about the registration for the second edition of the Doce RFP

Communication
[Support for PG004 Protection and Recovery of the Quality of Life of Other Peoples and Traditional Communities] Production of material for the Renova Moment on the partnership with the Municipality of Linhares for the construction of the Degredo water treatment plant

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Momento Renova about the young leadership project in Aracruz

Communication
[Support for PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of material for the 13th edition of the Jornada de Barra Longa newsletter on the works of the Exhibition Center.

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the 13th edition of the Jornada de Barra Longa bulletin on the first payments of the Simplified Indemnity System in the municipality.

Communication
[Alto Rio Doce] Production of an article for the 13th edition of the Jornada de Barra Longa newsletter about the conversations that took place in the four main neighborhoods of the city.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the 13th edition of the Jornada de Barra Longa newsletter about the next steps of the Doce RFP in Barra Longa.

Communication
[Support for PG034 Environmental Emergency Preparedness Program] Production of material for the 13th edition of the Jornada de Santa Cruz do Escalvado and Rio Doce newsletter on the Continuing Training Cycle with Civil Defense agents.

Communication
[Support for PG034 Environmental Emergency Preparedness Program] Production of material for issue 13 of the Jornada de Santa Cruz do Escalvado and Rio Doce newsletter on the Civil Protection Nucleus.

Communication
[Support for PG019 Micro and Small Business Recovery Program] Production of an article for the 13th edition of the Jornada de Santa Cruz do Escalvado and Rio Doce newsletter on the most significant results of the Doce River Impulse project.

Communication
[Support for PG003 Protection and Recovery of the Quality of Life of Indigenous Peoples] Production of material for the 13th edition of the Jornada de Santa Cruz do Escalvado and Rio Doce newsletters on the training being carried out with local residents.

Communication
[Support for PG011 Recovery of Schools and Reintegration of the School Community] Production of material for the 13th edition of the Jornada de Barra Longa newsletter on the next steps of the Doce RFP
in Barra Longa.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for the 2nd edition of the Jornada newsletter (Foz and Juparanã) on the extension of registration in the second edition of the Doce RFP

Communication
[Foz do Rio Doce] Production of an article for the second issue of the Jornada newsletter (Foz and Juparanã) clarifying the non-relationship between the cofferdam and flooding in Patrimônio da Lagoa

Communication
[Foz do Rio Doce] Production of an article for the second issue of the Jornada newsletter (Foz and Juparanã) on the delivery of an equipped vehicle to the Civil Defense of Linhares

Communication
[Support for PG004 Protection and Recovery of the Quality of Life of Other Peoples and Traditional Communities] Production of material for the 2nd edition of the Jornada newsletter (Foz and Juparanã) on the partnership signed with the Municipality of Linhares for the construction of the sewage treatment plant water in exile

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for the 2nd edition of the Jornada newsletter (Foz and Juparanã) on tips to avoid scams

Communication
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for issue 2 of the Jornada bulletin (Foz and Juparanã) on the deadline for submitting the income tax return

Communication
[Foz do Rio Doce] Production of an article for the second issue of the Jornada newsletter (Foz and Juparanã) on the change of the 0800 telephone number for the hearing impaired

Communication
[Support for PG040 CAR and PRAs] Production of a printed booklet to inform rural producers' adherence to the Minas Gerais Environmental Regularization Program, in partnership with the State Forestry Institute (IEF).

Communication
[Support for PG040 CAR and PRAs] Newsletter production to inform and encourage rural producers to adhere to the Minas Gerais Environmental Regularization Program, in partnership with the State Forestry Institute (IEF).

Communication
[Support for PG040 CAR and PRAs] Production of posts for the Renova Foundation's social networks to publicize the booklet of the Minas Gerais Environmental Regularization Program, in partnership with the State Forestry Institute (IEF) (IEF).

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program to publicize the extension of the date for inscriptions in the Doce RFP.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program to publicize the extension of the date for inscriptions in the Doce RFP.

Communication
[Support for PG033 Education Program for Revitalization of the Doce River] Production of a radio program to publicize the advancement of Young Leadership Training with the creation of 13 projects by young people from Médio Rio Doce.

Communication
[Support to Economy and Innovation] Production of a radio program to publicize actions to promote the local economy, offering consultancy with the objective of formalizing 20 associations in the Doce River Basin.

Communication
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program to publicize job openings on the Recoloca Rio Doce platform to work on the pipeline works in Governador Valadares.

Communication
[Support for PG038 Doce River Basin Monitoring] Production of a Whatsapp Pill to disseminate monitoring actions and data on water quality to residents of Naque and Belo Oriente.

Communication
[Mid Doce River] Production of a Whatsapp pill to publicize the monthly meeting between the Social
Dialogue team of the Renova Foundation and the community of Pedra Corrida, district of Periquito.

Communication
[Support to UST] Production of a radio program to publicize the Launch of the RFP Forest Restoration in the Corrente Grande River Basin, held on 05/24 in the city of Governador Valadares.

Communication
[Support for Economy and Innovation] Production of a Whatsapp Pill to publicize the new training courses held in partnership with Senai/MG for the residents of Baguari (District of Governador Valadares), Cachoeira Escura (District of Belo Oriente), Galileia, Naque and Periquito.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program to publicize the training of library managers and the projects developed by them for the modernization of municipal public libraries.

Dialogue
In Alto Rio Doce, collective meetings were held in Barra Longa (MG), in the communities of Morro Vermelho, Volta da Capela, Centro, Gesteira and Rural Areas to present legal guidelines in the territory. In Rio Doce and Santa Cruz do Escalvado, meetings were held to pass on information about the
Communication Channels of the Renova Foundation.

Dialogue
In Calha do Rio Doce, emphasis is given to the actions to clarify, with those affected, about the Simplified Indemnity System. For this, the following were carried out: I) face-to-face collective
Dialogue with those affected in Santana do Paraíso; II) remote collective
Dialogue with those affected in Sem Peixe; III) systematic sending of materials (pills, audios and videos by WhatsApp) to those affected in the territory. Also in the territory, support was given in providing clarification on the process of implementing the Community Bank of Baixa Verde (Dionísio/MG) with residents and leaders through the holding of two collective
Dialogues in person in the community. In São José do Goiabal, there was also a collective meeting to articulate the participation of the population in the face-to-face meeting of the ComeSee Leaderships project, scheduled for June/22.

Dialogue
In Médio Rio Doce, several face-to-face visits were made in May: monitoring of on-site visits with the Doce River Basin Monitoring Program (PG38) and representatives of the local community, to understand the collection of water quality in the Doce River, in Aimorés (MG) and Tumiritinga (MG). There was also a technical visit to the Liberdade settlement (Periquito, MG) with the programs for the Recovery of Permanent Preservation Areas (APPs) and Water Recharges (PG26) and Recovery of Springs (PG27).

Dialogue
In the territory of Espírito Santo, we highlight the Conducting of field activities to monitor the collection of liquids and sediments in the Piraquê-Açu and Riacho rivers in the community of Barra do Riacho (Aracruz), on 05/11/2022 and 05/12/2022. The action is part of the Action Plan of the Water Monitoring Working Group in Aracruz/Barra do Riacho, made up of community leaders, teams from the
Communication, Participation,
Dialogue and Social Control Program (PG06) and the Doce River Basin Monitoring Program (PG038), and aims to promote participation and social control over the actions of the Quali-Quantitative Systematic Monitoring Program (PMQQS).

Dialogue
Also in Espírito Santo, collective face-to-face agendas were held with residents and leaders of the communities of Linhares, Baixo Guandu, and Colatina, to discuss the possibilities of professional qualification courses in the municipalities. In Regencia, Povoação and Linhares, agendas were held with residents and leaders for a presentation on the TAC-Governance.

Customer service channels
Participation of ISCs agents in training for qualification and improvement of care on the reparation and compensation process: Technical Adaptation | Processes and Products (23/05).

Customer service channels
In the month of April, we highlight the holding of 06 Mobile ISCs, an itinerant strategy of the Information and Service Centers, to resolve doubts and welcome manifestations: on 05/17, 05/24 and 05/31 a Mobile ISC was held in the community of Regencia (Linhares); on 05/19 and 05/26 in the community of Povoação (Linhares); and on 04/05 in the community of Ilha do Rio Doce, Caratinga.

Customer service channels
Continuity of the reception work and clarification of doubts in the Information and Service Centers; analysis, treatment and finalization of manifestations with emphasis on demands for income reporting, meeting all requests for sending a report.

Customer service channels
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of HPP Risoleta Neves (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Reconstruction of Villages (“Resettlement” and “Temporary Housing” - PG08), involving analysis, support to the treatment, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).

Ombudsman's Office

There were no relevant facts this month.

Communication

[Support for PG038 Doce River Basin Monitoring] PMQQS infographic edition

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill guiding people to seek safe information on the Renova Foundation website, in materials shared by Dialogue or in published court decisions.

Communication

[Calha do Rio Doce] Production of a radio program with a balance of the Doce River Basin Water Circuit held in São José do Goiabal.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a WhatsApp pill to publicize the dates of the clarification workshops on the Doce RFP in April.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a WhatsApp pill inviting participants from the Project to Strengthen Local Organizations to special workshops to clarify the 2nd Doce RFP.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with guidelines on how to identify possible situations of scams or fraud, as part of the action of the Anti-fraud plan.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program with guidelines on how to identify possible situations of scams or fraud, as part of the action of the Anti-fraud plan.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program informing that the deadline for joining the Simplified Indemnity System ends on 04/30.

Communication

[Support PG033 Education Program for Revitalization of the Doce River] Creation of a box to pack the Doce Alive puzzle

Communication

[Baixo Rio Doce] Production of a pill inviting the community of Columbia, in Colatina, to a face-to-face meeting where the 2nd edition of the Doce RFP will be presented.

Communication

[Baixo Rio Doce] Pill production inviting the community of Baixo Guandu to a face-to-face meeting with the objective of listening to them about which qualification courses will best meet the demands of the locality. After hearing, the Economics and Innovation program will offer the courses.

Communication

[Support for PG011 Recovery of Schools and School Community Reintegration Program] Publicity on Renova's social media about the renovation of temporary schools in Bento and Paracatu for the return of face-to-face classes

Communication

[Support to PG013 Tourism, Culture, Sports and Recreation] Production of a radio program with information about the special workshops of the Doce RFP for participants of the project to Strengthen Local Organizations.

Communication

[Support to PG013 Tourism, Culture, Sports and Recreation] Audio production for sound car, reinforcing the registrations in the second edition of the Doce RFP

Communication

[Support for PG027 Restoration of Springs] Production of material for Momento Renova, publicizing the RFP registrations for the Reforestation of the Guandu River Basin.

Communication

[Support for PG020 Stimulus to Local Contracting
] Production of material for Momento Renova, publicizing job vacancies for Linhares, available on the Recoloca Rio Doce Platform.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Pill production, reinforcing registration for the second edition of the Doce RFP.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of e-mail marketing, reinforcing registrations in the second edition of the Doce RFP.

Communication

[Support for PG038 Doce River Basin Monitoring] Production of material for Momento Renova, publicizing the actions of the Doce Alive Project in schools in Linhares and Bebedouro, in ES

Communication

[Support for ] Production of material for Momento Renova, publicizing the opening of registrations for the Agroecology RFP.

Communication

[Mariana] Publication of video on Renova's social networks promoting the 20th edition of Jornada Mariana

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with clarification on the payment of lost profits in 2022 to professional fishermen.

Communication

[Support for PG001 Survey and Registration of the Affected Population] Production of radio material about the registration carried out by Synergia and the inspections for the elaboration of judicial reports that take place, simultaneously, in the territories.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a Renova Radio program with information on anti-fraud measures adopted at all stages of the Simplified Indemnity System.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on the creation of a new channel (exclusive email) for lawyers to send questions and requests about the Attorney’s Portal.

Communication

[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill about the registration carried out by Synergia and the inspections for the elaboration of judicial reports that take place, simultaneously, in the territories.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a pill informing that lawyers must enter the new consent and authorization term signed by the applicant for compensation through the Simplified Indemnity System on the Portal.

Communication

[Institutional Relations Support] Production of a radio program on the transfer of the Health Fund for the implementation of the Steel Valley region East SAMU.

Communication

[Support for PG020 Stimulation of Local Hiring] Production of material for a radio program publicizing the face-to-face training of Recoloca Rio Doce in Sem-Peixe, on 04/27.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for a radio program about the last days of registration for the second edition of the Doce RFP.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 04/30.

Communication

[Multiterritorial] Production of a WhatsApp pill to inform that the deadline for the Tax Return Declaration has been extended until 05/31 and explaining to those affected how to access the booklet with clarifications.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the deadline for joining the Simplified Indemnity System ends on 04/30 and that the analysis of the requests sent is proceeding normally.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material informing that the deadline for joining the Simplified Indemnity System is until 04/30.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program with information on misrepresentation, as part of the action of the Anti-fraud plan.

Communication

[Support for PG020 Stimulus to Local Contracting] Production of a story for Momento Renova informing and inviting residents of Linhares to a lecture on the Recoloca Rio Doce platform

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Momento Renova informing about the end of registration in the second edition of the Doce RFP.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a pill informing about the extension of registration for the second edition of the Doce RFP.

Communication
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of e-mail marketing informing about the extension of registration for the second edition of the Doce RFP.

Communication

[Foz do Rio Doce] Production of a pill inviting residents of Linhares to participate in a meeting to present the Economy and Innovation actions

Communication

[Mariana] Article on numbers and specific flow of compensation in Mariana for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article about the possibilities, responsibilities and status of what can be done with the affected areas of Bento and Paracatu for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article on the identification and stories of colonial farms in the affected regions for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article about the Home is where the heart is project, highlighting the associations and advances of craft groups for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article about the Jupiter project with the testimony of a young participant for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article about the resumption and challenges of online classes in schools in Bento and Paracatu for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article on the progress and completion of public property works in Bento Rodrigues and Paracatu for the 13th edition of Voz da Comunidade

Communication

[Mariana] Article about services and products sold by those affected for the 13th edition of Voz da Comunidade

Communication

[Medium Rio Doce] Production of a Whatsapp Pill to publicize the presence of the Mobile ISC in the city of Ilha Brava, community of Governador Valadares

Communication

[Medium Rio Doce] Production of a Whatsapp Pill to publicize the presence of the Mobile ISC in Baguari, district of Governador Valadares

Communication

[Medium Rio Doce] Production of a Whatsapp Pill to publicize the presence of the Mobile ISC in the city of Periquito.

Communication

[Medium Rio Doce] Production of a Whatsapp Pill to publicize the presence of the Mobile ISC in the Liberdade Settlement, in Periquito.

Communication

[Support for Economy and Innovation] Production of a Whatsapp Pill to publicize job vacancies available in the construction of the new water withdrawal in Governador Valadares through the Recoloca Rio Doce platform.

Communication

[Support to Economy and Innovation] Production of a Radio Program to publicize job vacancies available in the new water withdrawal works in Governador Valadares through the Recoloca Rio Doce platform.

Communication

[Support to Economy and Innovation] Production of a Radio Program to publicize the face-to-face training "how to prepare for the job market" held in Governador Valadares by the Recoloca Rio Doce platform.

Communication

[Support to Economy and Innovation] Production of a Radio Program to publicize the conclusion of the training of the Supplier Development Program with a focus on Governador Valadares.

Communication

[Support for PG032 Improvement of Water Supply Systems] Production of a radio program to publicize the status of 56% completion of the work on the new water withdrawal in the urban and rural stretch and in the catchment area on the Corrente Grande River.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a Whatsapp Pill to publicize a meeting with the community with the aim of disseminating and clarifying doubts about the Doce RFP for the residents of Cachoeira Escura, district of Belo Oriente.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a Whatsapp Pill to publicize a meeting with the community in order to publicize and clarify doubts about the Doce RFP for the residents of Naque.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a Radio Program to reinforce the dissemination of the opening of registrations in the 2nd Doce RFP, including the description of modalities and people who can participate.

Communication

[Support for PG008 Reconstruction of Villages] Production of a monthly newsletter for families in the resettlement of Paracatu de Baixo, with content and photos on the progress of the works, status on projects filed with the city hall, permits issued, number of visits to families, among others.

Communication

[Support for Reconstruction of Villages - Paracatu] Creation of a GIF with the guidelines of the Resettlement Report to draw the reader's attention to receiving the bulletin.

Communication

[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a monthly newsletter for families in the Bento Rodrigues resettlement, with content and photos about the progress of the works, status on projects filed with the City, permits issued, number of visits to families, among others.

Communication

[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Creation of a GIF with the guidelines of the Resettlement Report to draw the reader's attention to receiving the newsletter.

Communication

[Baixo Rio Doce] Pill informing the reopening of the ISC in Colatina and that the office is at a new address.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin on the deadlines for joining the Simplified Indemnity System.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin on how to request compensation in the Agriculture Damage category and the amounts already paid in the territory.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin on the submission of the Income Report to declare Income Tax.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin about the anti-fraud campaign being developed by the Renova Foundation.

Communication

[Support to UST] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin on Forest Restoration and how this project helps to recover the water quality of the Doce River.

Communication

[Support to UST] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin on Recovery of Springs and how this project helps to recover the water quality of the Doce River.

Communication

[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin about transfers to the sanitation area and how this project helps to restore the quality of the water in the Doce River. It had content on the completion of an ETE in Colatina, a work carried out by the municipality and with resources from Renova.

Communication

[Support for PG038 Doce River Basin Monitoring] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin about monitoring the water quality of the Doce River and what we can already say from the data generated.

Communication

[Support to Economy and Innovation] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin about the project to Strengthen Associativism and Cooperativism, which supported the formalization of associations, training and support for improvements and income supplementation.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Article in the 16th edition of the Jornada do Baixo Rio Doce Bulletin about the second edition of the Doce RFP, calling for registration and how to participate.

Communication

[Support to UST] Radio program informing that the Renova Foundation won the Hugo Werneck award with the ReNaturalize project, which promotes the ecological restoration of the Gualaxo do Norte River.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Radio program informing about the opening of the 2nd edition of Doce RFP and informing how to participate.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program informing about the deadline to join the Simplified Indemnity System.

Communication

[Support PG002 Compensation and Indemnity of Impacted Parties] Radio program informing about a team that verifies all indemnification documentation to avoid fraud.

Communication

[Support to Economy and Innovation] Radio program informing that twenty-two businesses in Espírito Santo and Minas Gerais participated in the Project for the Development and Strengthening of Solidarity-Based Associations and Cooperatives and had good results.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program informing that the company Sinergia continues to register those affected.

Communication

[Support PG002 Compensation and Indemnity of Impacted Parties] Radio program informing about a team that verifies all indemnification documentation to avoid fraud.

Communication

[Support to Economy and Innovation] Radio program informing about the inscriptions for the Agroecology and Organic Production RFP in the Espírito Santo portion of the Doce River Basin.

Communication

[Support to Economy and Innovation] Radio program informing the free and in-person lectures of Recoloca Rio Doce that takes place in Colatina and Aimorés.

Communication

[Support for PG013 Tourism, Culture, Sports and Recreation] Radio program reinforcing that registration is open for the 2nd edition of the Doce RFP and informing how to participate.

Communication

[Support to Economy and Innovation] Video production with associations participating in the Project for Strengthening Associativism and Cooperativism.

Communication

[Support for Economy and Innovation] Article on Conecta and dissemination of the video with associations participating in the Project to Strengthen Associativism and Cooperativism.

Communication

[Support to Economy and Innovation] Pill to disseminate the video of associations participating in the Project to Strengthen Associativism and Cooperativism.

Communication

[Support to Economy and Innovation] Article in the No Caminho Newsletter informing about the Project for Strengthening Associativism and Cooperativism and sharing the video with the associations.

Communication

Recoloca Rio Doce promotes training for the job market in Mariana and region.

Communication

Sewage treatment stations are completed and a Civil Defense vehicle is delivered with compensatory funds in Linhares.

Communication

Registration for the Doce RFP is open until April 29 in Minas Gerais and Espírito Santo.

Communication
Expansion of East SAMU/Steel Valley region will benefit 1.5 million people.

Communication

Deadline for joining the Simplified Indemnity System ends on April 30.

Communication

Civil Defenses of Mariana and region receive training to improve service.

Communication

Registration of those affected generates 116 job opportunities.

Customer service channels

Participation of ISCs agents in training for qualification and improvement of care on the reparation and compensation process: SGS Training | General Guidelines (04/07 and 04/20); Knowing the Personal Protection and Security Protocol (26/04).

Customer service channels

In April, the highlight was the holding of 08 Mobile ISCs, an itinerant strategy of the Information and Service Centers, to resolve doubts and welcome manifestations: on 04/05 and 04/19, Mobile ISC was held in the Regência community (Linhares); on 04/07 and 04/20 in the community of Povoação (Linhares); on 04/05 in Ilha Brava and Baguari (Governador Valadares); on 04/04 in Periquito Headquarters; and on 06/04 in the Liberdade Settlement (Periquito). The main themes of the manifestations registered in the Mobile ISCs in the month of April involved: questioning or clarifying doubts about the Simplified Indemnity System, Business Interruption, Emergency Financial Aid and Recovery of Springs.

Customer service channels

Continuity of welcoming and making active contacts for guidance on the replacement of the Income Statement with rectified calculations, as well as the search for those not located for delivery of the document.

Customer service channels

Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of HPP Risoleta Neves (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Reconstruction of Villages (“Resettlement” and “Temporary Housing” - PG08), involving analysis, support to the treatment, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).
Dialogue At Alto Rio Doce, efforts were made to publicize and clarify doubts about the Renova Foundation's Communication Channels, in addition to presenting the scope of the Social Dialogue through collective dialogues. The meetings were face-to-face and took place in the municipalities of Rio Doce (MG) and Santa Cruz do Escalvado (MG). Also noteworthy was the holding of conversation circles in the municipality of Barra Longa, to clarify doubts about the topic of Judicialization.
Dialogue A highlight was the holding of workshops with students from the community of Bebedouro (Linhares) and Linhares sede (ES) to present the Doce Alive Project, which seeks to systematically monitor the quality of water throughout the entire Doce River Basin, and accompany its recovery over time.
Dialogue Also in Espírito Santo, a meeting was held with the Association of Handicrafts of the community of Povoação (Linhares), to welcome and qualify demands for projects aimed at the needs of the group.

Communication

[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program on improvements to the Simplified Compensation System that allow the identification of a deceased person in the application.
[Calha do Rio Doce] Production of a WhatsApp pill inviting professional fishermen from Ipatinga to the Social Dialogue meeting, on 03/10, on the Simplified Indemnity System.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of material for a radio program about Perd's Birds, a bird watching project supported by the Doce RFP.
[Foz do Rio Doce] Publication of an article explaining what judicialization means.
[Support for PG038 Doce River Basin Monitoring] Publication of an article about the updating of Renova's website with the latest versions of the Water Newsletter.
[Foz do Rio Doce] Publication of the article, inviting the listener to access the updated platform with data on the reparation.
[Foz do Rio Doce] Production of a pill, inviting fishermen from Povoação to participate in a meeting to present the draft of the new RFP.
[Support for PG020 Stimulus to Local Contracting] Pill production, talking about the continuity of pre-registration for the Administrative Assistant course in Povoação.
[Support for PG005 Social Protection Program] Production of a WhatsApp pill inviting residents of Tumiritinga, on 03/16, to a meeting on the Municipal Monitoring Committee of the Social Protection Program.
[Support for PG005 Social Protection Program] Production of a WhatsApp pill inviting residents of Governador Valadares, on 03/30, to a meeting on the Municipal Monitoring Committee of the Social Protection Program.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article about the start of registration for the second edition of the Doce RFP.
[Support for PG020 Stimulus to Local Contracting] Production of material on on-site curriculum development courses in Linhares, Povoação and Regência.
[Support for PG020 Stimulus to Local Contracting] Production of segmented posts on Renova's social networks about on-site curriculum development courses in Linhares, Povoação and Regência.
[Support for PG020 Stimulus to Local Contracting] Production of segmented posts on Renova's social media about the resumption of registration for the administrative assistant course in Regência and Povoação.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a pill about the start of registration for the second edition of the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of e-mail marketing about the start of registration for the second edition of the Doce RFP.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a Renova Radio program with information on anti-fraud measures adopted at all stages of the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a poster for the ISCs with information on the anti-fraud measures adopted at all stages of the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on the anti-fraud measures adopted at all stages of the Simplified Compensation System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a Renova Radio program with information about the income report for the 2021 Tax Return Declaration.
[Foz do Rio Doce] Production of pill informing and inviting the community of Regência to participate in the activity.
[Foz do Rio Doce] Production of a spot for broadcasting in a sound car, and inviting the Regencia community to participate in the activity.
[Foz do Rio Doce] Production of text for a sound car spot, inviting the community of Bebedouro to participate in a meeting on repair actions and 2nd edition of the Doce RFP.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of pill informing and inviting communities to participate in workshops to clarify doubts.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a spot informing and inviting communities to participate in the workshops to clarify doubts.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a poster informing about the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a pamphlet informing about the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Radio program, reinforcing the start of the registration period for the Doce RFP: 2nd edition.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program about the launch of the second Doce RFP and the start of registration.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program about the launch of the second Doce RFP and the start of registration.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material with general information on how to access the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of radio material with information on types of fraud.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Printing of booklets with information on Income Tax Returns to be distributed in Calha, Médio, Baixo and Foz, during the Mobile ISCs or at the ISCs offices.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on types of fraud.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Printing of a folder with information about the User Portal to be distributed in Calha, Médio, Baixo and Foz, during the Mobile ISCs or at the ISCs' offices.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that in March those affected in Barra Longa began to receive compensation through the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that in March those affected in Mariana began to receive compensation through the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill informing that, in order to be served by the Renova Foundation's programs, it is necessary to carry out a registration interview. The pill highlights health care against Covid to be taken during interviews.
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of a WhatsApp pill to invite fish farmers from the Calha do Rio Doce territory to the virtual meeting on the Fisheries RFP, on 03/15.
[Calha do Rio Doce] Production of a WhatsApp pill to publicize the Mobile ISC in São José do Goiabal on 03/23 and 24.
[Support for PG020 Stimulus to Local Contracting] Production of a pill to advertise available vacancies on the Recoloca Rio Doce platform for Rio Casca and Ipatinga.
[Support for PG020 Stimulus to Local Contracting] Production of a pill to publicize vacancies available on the Recoloca Rio Doce platform for Governador Valadares.
[Support for PG032 Improvement of Water Supply Systems] Production of an article on the status of the pipeline works in Governador Valadares.
[Support for PG032 Improvement of Water Supply Systems] Publication of an article in the 10th edition of the Jornada de Governador Valadares on the progress of the pipeline works.
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Publication of an article in the 10th edition of the Jornada de Governador Valadares about forest restoration work in the municipality.
[Support for PG017 Resumption of Farming Activities] Publication of an article in the 10th edition of the Jornada de Governador Valadares on the assistance provided by Technical Assistance and Rural Extension (Ater) to about 30 families in the municipality.
[Support for PG020 Stimulus to Local Contracting] Publication of an article in the 10th edition of the Jornada de Governador Valadares about job openings in the municipality.
[Institutional Relations Support] Publication of an article in the 10th edition of the Jornada de Governador Valadares about the Regional Hospital.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 10th edition of Jornada Governador Valadares on the functioning of the PIM/AFE System (SPA).
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 10th edition of the Jornada Governador Valadares informing that the GV ISC is open to assist those affected.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 1st edition of the Jornada do Médio Rio Doce on the functioning of the PIM/AFE System (SPA).
[Support for PG017 Resumption of Agricultural Activities] Publication of an article in the 1st edition of the Jornada do Médio Rio Doce on Technical Assistance and Rural Extension (Ater).
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Publication of an article in the 1st edition of the Jornada do Médio Rio Doce on the results achieved from the forest restoration work.
[Support for PG032 Improvement of Water Supply Systems] Publication of an article in the 1st edition of the Jornada do Médio Rio Doce on improving water supply from the new treatment plants.
[Support for PG005 Social Protection Program] Publication of an article in the 1st edition of the Jornada do Médio Rio Doce on the project for Strengthening Links and Sociocultural and Assistance Practices, by Rede Vidas, selected in the Social Protection RFP.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 1st edition of the Jornada do Médio Rio Doce on the functioning of the Information and Service Centers (ISCs).
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program with information on misrepresentation, as part of the action of the Anti-fraud plan.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on misrepresentation, as part of the Anti-fraud plan action.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for a radio program informing that in March those affected in Barra Longa began to receive compensation through the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for a radio program informing that in March those affected in Mariana began to receive compensation through the Simplified Indemnity System.
[Support for PG001 Survey and Registration of the Affected Population] Production of material for a radio program informing that, in order to be served by the programs of the Renova Foundation, it is necessary to carry out the registration interview. The pill highlights health care against Covid to be taken during interviews.
[Support for PG033 Education Program for the Revitalization of Doce River] Production of a radio program with the summary of the Vozes das Juventudes seminar and of the Doce River Roots and Wings project, which brought together young people from Calha who participate in the Young Leadership Training.
[Support for PG008 Reconstruction of Villages - Paracatu] Publication of an article in the 18th edition of Voz da Comunidade de Mariana on the status of the resettlement works in Paracatu de Baixo.
[Support for PG012 Historical, Cultural and Artistic Memory] Publication of material in the 18th edition of Voz da Comunidade de Mariana on cultural manifestations in Ponte do Gama.
[Mariana] Publication of an article in the 18th edition of “Voz da Comunidade” de Mariana on solidarity between those affected by the dam and those affected by the rains in Mariana.
[Support for PG034 Environmental Emergency Preparedness Program] Publication of material in the 18th edition of Voz da Comunidade de Mariana on guidelines for the rainy season.
[Support for PG012 Historical, Cultural and Artistic Memory] Publication of material in the 18th edition of Voz da Comunidade de Mariana on the continuity of the Three Kings Celebration in Paracatu de Baixo.
[Support for PG011 Recovery of Schools and School Community Reintegration Program] Publication of material in the 18th edition of Voz da Comunidade de Mariana on the renovation of temporary schools in Bento and Paracatu.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 18th edition of Voz da Comunidade de Mariana on the 2nd Doce RFP.
[Mariana] Publication of an article in the 18th edition of the “Voz da Comunidade” de Mariana on COVID vaccination.
[Mariana] Publication of an article in the 18th edition of “Voz da Comunidade de Mariana” about services offered by the community.
[Support for PG008 Reconstruction of Villages - Paracatu] Publication of an article in the 20th edition of Jornada Mariana on the revitalization of Band House in Monsenhor Horta.
[Support for PG008 Reconstruction of Villages] Publication of an article in the 20th edition of Jornada Mariana on the status of resettlements in Mariana.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Publication of an article in the 20th edition of the Jornada Mariana on revegetation of the Mariana landfill.
[Support for PG020 Stimulus to Local Contracting] Publication of an article in the 20th edition of Jornada Mariana about companies qualified by the Supplier Development Program able to provide services.
[Support PG033 Education Program for Revitalization of Doce River] Dissemination of material in the 20th edition of Jornada Mariana on the Léo Clube Gaveteiro projects and the Riparian Vegetation Project of Vila Cafundão supported by the training.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 20th edition of the Jornada Mariana on the status of the Mariana Tourism Productive Arrangement Development Agency (Adapro).
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 20th edition of Jornada Mariana about Mariana's tourist video.
[Mariana] Publication of an article in the 20th edition of Jornada Mariana on the relaunch of the Transparency Portal.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 20th edition of Jornada Mariana about the launch of the 2nd Doce RFP.
[Support for PG034 Environmental Emergency Preparedness Program] Creation of an e-mail invitation for the inaugural class of courses for the Civil Defense of Mariana and Alto.
[Support for PG020 Stimulus to Local Contracting] Creation and publication on Renova's social networks about the professional training courses offered by Renova.
[Support for PG020 Stimulus to Local Contracting] Disclosure on Renova's social networks about companies qualified by the Supplier Development Program able to provide services.
[Support for PG020 Stimulus to Local Contracting] Creation of a pill for registration in professional training courses offered by the Renova Foundation.
[Multiterritorial] Creation of a folder to publicize Renova's Transparency Portal.
[Support for PG038 Doce River Basin Monitoring] Production of a satisfaction inquiry form for Doce Alive interventions.
[Support PG012 Historical, Cultural and Artistic Memory] Production of a table calendar with the dates of Mariana's cultural events.
[Support PG012 Historical, Cultural and Artistic Memory] Production of a wall calendar with the dates of Mariana's cultural events.
[Support for PG020 Stimulus to Local Contracting] Creation of e-mail marketing to publicize the list of local suppliers.
[Support for PG013 Tourism, Culture, Sports and Recreation] Preparation of an article for the 21st edition of Voz da Foz on the opening of registration for the second edition of the Doce RFP.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Preparation of an article for the 21st edition of Voz da Foz on the new way of accessing mediated indemnity and emergency financial assistance programs.
[Communication with Territories] Preparation of an article for the 21st edition of "Voz da Foz" about the rainy season and its impacts on communities in Foz do Rio Doce.
[Communication with Territories] Preparation of an article for the 21st edition of "Voz da Foz" on how schools in the communities prepared to receive students in person.
[Communication with Territories] Preparation of an article for the 21st edition of "Voz da Foz" on the economic impacts on communities as a result of the failure to hold Carnival.
[Communication with Territories] Preparation of an article for the 21st edition of "Voz da Foz" to publicize some services provided by residents of Foz communities.
[Communication with Territories] Production of material on the clarification workshops on the Doce RFP.
[Communication with Territories] Production of material, inviting people to participate in the lecture to be given by the Supplier Development Program.
[Support for PG016 Resumption of Aquaculture and Fisheries Activities] Production of a WhatsApp pill to invite fishing professionals from the Baixo Minas and Medio Rio Doce territories to the virtual meeting on the Fisheries RFP, on 03/28.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with clarification on the payment of lost profits in 2022.
[Calha do Rio Doce] Production of material for the radio program about the Doce River Basin Water Circuit in São José do Goiabal.
[Calha do Rio Doce] Production of a welcome banner for the Doce River Basin Water Circuit event in São José do Goiabal.
[Calha do Rio Doce] Production of a notebook for the Doce River Basin Water Circuit event in São José do Goiabal.
[Calha do Rio Doce] Production of posters for the Doce River Basin Water Circuit event in São José do Goiabal.
[Calha do Rio Doce] Production of a folder with information on environmental and water preservation for the Doce River Basin Water Circuit event in São José do Goiabal.
[Calha do Rio Doce] Production of a flyer with a hobby for students who took part in the Doce River Basin Water Circuit event in São José do Goiabal.
[Calha do Rio Doce] Production of seedling planting certificates for students who participated in this action within the Doce River Basin Water Circuit in São José do Goiabal.
[Calha do Rio Doce] Production of the Doce River Basin Water Circuit in São José do Goiabal with tips for students on how to grow seeds.
[Calha do Rio Doce] Production of a WhatsApp pill for the Doce River Basin Water Circuit in São José do Goiabal with tips to save water.
[Calha do Rio Doce] Production of a WhatsApp pill for the Doce River Basin Water Circuit in São José do Goiabal with information on forest restoration.
[Calha do Rio Doce] Production of a WhatsApp pill for the Doce River Basin Water Circuit in São José do Goiabal with information on access to drinking water.
[Calha do Rio Doce] Production of a WhatsApp pill for the Doce River Basin Water Circuit in São José do Goiabal with information on sewage treatment.
[Calha do Rio Doce] Production of a WhatsApp pill for the Doce River Basin Water Circuit in São José do Goiabal stating that water can only be consumed after being treated.
[Calha do Rio Doce] Production of a WhatsApp pill inviting leaders and affected people from Córrego Novo and Marliéria to a clarification meeting on the Simplified Indemnity System.
[Calha do Rio Doce] Adaptation of a pill promoting the clarification workshops on the Doce RFP for distribution in the Calha do Rio Doce territory.
[Calha do Rio Doce] Publication of a post on a social network about the realization of the Water Circuit of the Doce River Basin in São José do Goiabal.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for a radio program with information on anti-fraud laws in Brazil, as part of the action of the Anti-fraud plan.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on anti-fraud laws in Brazil, as part of the action of the Anti-fraud plan.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for a radio program with clarifications on the payment of lost profits in 2022.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 38th edition of the newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG008 Reconstruction of Villages] Production of a WhatsApp pill in compliance with the licensing condition to invite the community to participate in the Water Day event.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.
[Support for PG034 Environmental Emergency Preparedness Program] Creation of opening text for the inaugural class of courses for the Civil Defenses of Mariana and Alto.
[Baixo Rio Doce] Production of a pill to invite the community of Baixo Guandu to participate in a face-to-face community meeting where the dialogue team will present the Doce RFP.
[Baixo Rio Doce] Production of a pill to invite the community of Mascarenhas, Baixo Guandu to participate in a face-to-face community meeting where the dialogue team will present the Doce RFP.
[Baixo Rio Doce] Production of a pill to invite the Colatina community to participate in a face-to-face community meeting where the dialogue team will present the Doce RFP.
[Baixo Rio Doce] Production of a pill to invite the community of Itapina, Colatina to participate in a face-to-face community meeting where the dialogue team will present the Doce RFP.
[Baixo Rio Doce] Production of a pill to invite the community of Boninsenha, Marilândia to participate in a face-to-face community meeting where the dialogue team will present the Doce RFP.
[Support to SLU] Production of e-mail marketing to publicize the opening of the RFP for Forest Restoration in the Guandu River Basin. The RFP aims to hire a company to restore 3,192 hectares of degraded areas.
[Baixo Rio Doce] Production of a pill inviting young people from the Young Leadership Training project to participate in a meeting where the Doce Alive project will be presented, which provides information on the monitoring and results of water quality in the Doce River.
[Mariana] Creation of a folder with COVID prevention care for service at ISCs.
[Baixo Rio Doce] Production of a pill inviting teachers and educators to participate in a meeting where the Doce Alive project will be presented. At the meeting, teachers will be able to request that the project is presented in their schools with environmental education classes in playful formats, in addition to explaining about the monitoring and results of the water quality of the Doce River.
[Baixo Rio Doce] Production of a pill inviting the community to participate in a meeting where the Doce Alive project will be presented. At the meeting, there will be an explanation about the monitoring and the results of the water quality of the Doce River.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program to publicize that the 2nd edition of Doce RFP will be launched soon.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to publicize that the simplified compensation system now allows the identification of a deceased person in the application.
[Support for PG038 Doce River Basin Monitoring] Production of a radio program to publicize the availability of the new Water Newsletter that brings data from the monitoring of the Doce River.
[Support for PG038 Doce River Basin Monitoring] Production of a radio program to publicize the availability of the new Water Newsletter that brings data from the monitoring of the Doce River.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to publicize the anti-fraud campaign.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to publicize that the Income Report was sent by the Post Office to those affected.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to publicize that the Income Report was sent by the Post Office to those affected.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program to disclose where the affected person can access the income report to file the 2022 income tax return
[Support for PG002 Compensation and Indemnity of Impacted Parties] Radio program to disclose where the affected person can access the income report to file the 2022 income tax return,
[Support to Economy and Innovation] Radio program to publicize on-site training in Colatina, Baixo Guandu, Aimorés and Resplendor of Recoloca Rio Doce.
[Baixo Rio Doce] Radio program to publicize that Cia Móvel will go to Itapina, Colatina to perform consultations.
[Baixo Rio Doce] Radio program to publicize that Cia Móvel will go to Itapina, Colatina to perform consultations.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] Radio program to publicize that the president of Renova was in Colatina and visited ETE Barbados, a project built by the municipality and funded with compensatory resources.
[Support to SLU] Radio program to publicize the opening of the RFP for forest restoration in the Guandu River Basin.
[Support to SLU] Radio program to publicize the opening of the RFP for forest restoration in the Guandu River Basin.
[Support PG012 Historical, Cultural and Artistic Memory] Production of a table calendar with the dates of cultural events in Barra Longa.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a wall calendar with the dates of cultural events in Barra Longa.
[Support PG012 Historical, Cultural and Artistic Memory] Production of a table calendar with the dates of cultural events in Rio Doce.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a wall calendar with the dates of cultural events in Rio Doce.
[Support PG012 Historical, Cultural and Artistic Memory] Production of a table calendar with the dates of cultural events in Santa Cruz.
[Support PG012 Historical, Cultural and Artistic Memory] Production of a wall calendar with the dates of cultural events in Santa Cruz.
[Support for PG020 Stimulus to Local Contracting] Publication of material from the Recoloca Rio Doce training on the website.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a monthly newsletter for families in the Bento Rodrigues resettlement, with content and photos about the progress of the works, status on projects filed with the City, permits issued, number of visits to families, among others.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Creation of a GIF with the guidelines of the Resettlement Report to draw the reader's attention to receiving the newsletter.
[Multiresettlements] Development of posters for the public of the resettlement works in order to raise awareness about the use of alcohol and other drugs.
[Multiresettlements] Development of a newsletter for the public about the resettlement works in order to raise awareness about the use of alcohol and other drugs.
[Multiresettlements] Development of a newsletter for the public about the resettlement works in order to raise awareness about the use of alcohol and other drugs.
[Support PG008 Reconstruction of Villages - Bento Rodrigues] Video production with timelapse images showing the progress of the resettlement of Bento Rodrigues in that month.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a pill to invite children and adolescents from Bento Rodrigues to participate in the cinema workshop at the resettlement’s school.
[Press] Associativism and cooperativism project develops businesses in the Doce river basin_Mariana.
[Press] Associativism and cooperativism project develops businesses in the Doce River basin_ES.
[Press] Partnership promotes technical course in Agroecology for agrarian reform settlers in ES.
[Press] Recoloca Rio Doce conducts training for the job market in Linhares.
[Press] Solution adopted by the Renova Foundation is recognized as the Best Example in Water by the Hugo Werneck Award.
[Press] More than 200 vacancies for professional courses in Mariana (MG).
[Press] Guandu River Basin will have R$ 135 million for forest restoration in more than 5 thousand hectares.
[Press] Financial Management is the subject of an online lecture for entrepreneurs in Espírito Santo.
[Press] Students from São José do Goiabal participate in actions of the Doce River Basin Water Circuit.
[Press] Partnerships help environmental recovery and encourage economic diversity in the Doce River basin.
[Press] RFP for Agroecology and Organic Production is open for registration for Espírito Santo.

Dialogue

In Mariana, face-to-face visits to the Bento Rodrigues and Paracatu de Baixo Resettlements were continued to monitor the status and progress of the works with the participation of the Committee of the Affected, in addition to a meeting of the Paracatu de Baixo Working Group for general discussions on the resettlement. In Bento Rodrigues (Mariana) an additional site visit was carried out with members of the Associação Dos Hortigranjeiros De Bento Rodrigues to assess the location for the association's planting to continue.
Carrying out dissemination and clarification actions on the Simplified Indemnity System (Agile Flow), including collective dialogue agendas; individualized dialogues; systematic sending of informative materials and support to clarify doubts of those affected; strategic communication and active search for eligible non-applicants to the Flow Agile for information on the possibility of joining: in Córrego Novo (MG), Marliéria (MG), Baguari (Governador Valadares), Timoteo (MG); Ipatinga (MG) for clarification on the Simplified Indemnity System.
Actions were continued to strengthen the process of resuming farming activities with collective dialogue with rural producers eligible for Technical Assistance and Rural Extension (Ater) of the community of Ipaba do Paraíso (Santana do Paraíso) to present the actions planned by the project and meeting with rural producers in Tumiritinga (MG) with the same purpose.
Highlight for the publicity actions of the Doce RFP, which aims to promote joint actions to strengthen actions in the areas of Culture, Tourism, Recreation and Sports through technical and material support.
Actions by the Monitoring Committee of Actions of the Municipal Social Protection Reparation Plan (Commaps) were carried out in Conselheiro Pena (MG), Naque (MG), Periquito (MG), Tumiritinga (MG), Itueta (MG) and Governador Valadares (MG) to present and discuss the actions of the Municipal Social Protection Reparation Plan.
Highlight for the meeting with fishermen from Médio Rio Doce and Espírito Santo to present and clarify doubts about the 1st public RFP of the Renova Foundation for the selection of Projects to support productive groups in fishing and aquaculture.
In Barra do Riacho (Aracruz), Baixo Guandu (ES) and Sezínio Sezínio (Linhares) meetings were held with residents to present the TAC Governance.

Customer service channels

Monitoring, by ISC agents, of claims registered in all ISC units that are pending intermediate or final responses.
In March, a highlight was the holding of 05 Mobile ISCs, an itinerant strategy of the Information and Service Centers, to resolve doubts and welcome claims: on 03/23, a Mobile ISC was held in the Regencia community (Linhares) and on 24/03 in Povoação (Linhares) on the topics Attorney’s Portal, Emergency Financial Aid and delivery of Income Statement; on 03/28 in Itapina (Colatina) to discuss the topics Attorney’s Portal, clarification of payment of compensation for Water Damage and Income Report; on 03/23 to 03/24 in São José do Goiabal for clarification on water and fish quality, Emergency Financial Aid, criteria for permanence and payment of Loss of Profit, Integrated Registration and Simplified Indemnity System.
With the publication of the deadline for delivery of the Income Tax Return, active contacts were made for guidance on the replacement of the Income Statement with rectified calculations, as well as the search for those not located for delivery of the document.
Support for the Integrated Registration Program for contacting non-located people and updating personal information in the SGS system.
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of HPP Risoleta Neves (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Reconstruction of Villages (“Resettlement” and “Temporary Housing” - PG08), involving analysis, support to the treatment, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).

Ombudsman's Office

There were no relevant facts this month.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Support for PG033 Education Program for the Revitalization of Doce River] Production of a radio program about the Horta Cultural de Timóteo project, selected by the Young Leadership Training project.
[Support to Economy and Innovation] Production of an article about the partnership with the agrarian reform settlements of ES impacted by the Fundao dam collapse.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 36th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG020 Stimulus to Local Contracting] Production of a note on the lecture cycle on the development of local suppliers
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a newsletter with clarifications on the bidding process for contracting companies in Package 1 of the Paracatu de Baixo resettlement.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with the number of payments in indemnities (including the Simplified Indemnity System) and financial aid in 2021.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the number of payments in compensation (including the Simplified Indemnity System) and financial aid in 2021.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of material for the radio program on the four types of processes dealt with by the Simplified Indemnity System.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of the sixth episode of the heritage education video of Praça Gomes Freire
[Foz do Rio Doce] Disclosure of video on social networks with the highlights of the 20th edition of "Voz da Foz” newspaper.
[Support for PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Production of a pill, inviting the population of Degredo to participate in the quilombola seminar.
[Foz do Rio Doce] Production of a pill informing about the new heightening of the cofferdam due to the rise in the water level of the Doce River.
[Support for PG020 Stimulus to Local Contracting] Production of pills to publicize the new enrollment dates for the Administrative Assistant course in Regencia and in Povoação.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with guidelines for lawyers on the ways to pay claims of deceased victims in the Simplified Compensation System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with information on changes in rules related to declarations of health centers and schools in the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of an article for Renova Radio with information on changes in rules related to declarations by health centers and schools in the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a pill with guidelines for lawyers on the forms of denial of claims by the deceased in the Simplified Indemnity System.
[Calha do Rio Doce] Production of a WhatsApp pill inviting people affected from Ipatinga to a meeting of the Dialogue on the Simplified Indemnity System, on 22/02.
[Calha do Rio Doce] Production of a WhatsApp pill inviting people affected by Timóteo to a meeting of the Dialogue on the Simplified Indemnity System, on 23/02.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana by the Recoloca Rio Doce platform in partnership with Sine.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana by the Recoloca Rio Doce platform in partnership with Sine.
[Support for PG020 Stimulus to Local Contracting] Preparation of a WhatsApp pill about job vacancies in Mariana, by the platform Recoloca Rio Doce, in partnership with Sine.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana by the Recoloca Rio Doce platform in partnership with Sine.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 37th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the resettlement works in Paracatu de Baixo.
[Support for PG007 Animal Assistance Program] Production of a pill about changes in visits to animals on Mariana farms
[Alto Rio Doce] Disclosure about the change of address of the ISC from Sta Cruz and Rio Doce.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio about Casa Laboratório, in Ipatinga, supported by the Project to Strengthen Local Organizations
[Support to Economy and Innovation] Production of an article about the partnership between the Renova Foundation and Coopterra to support nine agrarian reform settlements in ES.
[Support for PG020 Stimulus to Local Contracting] Production of material on the new enrollment dates for the administrative assistant course in Regency and Povoação.
[Support for PG033 Education Program for the Revitalization of Doce River] Printing of 1000 evaluation forms for the Doce Alive project.
[Alto Rio Doce] Production of a pill about the operation of the ISCs of Sta Cruz and Rio Doce during Carnival.
[Support for PG011 Recovery of Schools and School Community Reintegration Program] Production of a pill with guidelines on the term for authorization of school transport offered to students from temporary schools in Bento and Paracatu.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana by the Recoloca Rio Doce platform in partnership with Sine.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 11th edition of Jornada da Calha on actions developed in Bom Jesus do Galho through support of the Doce RFP and the project to Strengthen Local Organizations.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article in the 11th edition of the Jornada da Calha on the Local Productive Arrangement (APL) of Marliéria.
[Support for PG026 Recovery of Permanent Preservation Areas PPA] Publication of an article in the 11th edition of Jornada da Calha on the RFP Forest Restoration for rural producers.
[Support to Economy and Innovation] Publication of an article in the 11th edition of Jornada da Calha about Doce River Impulse, with emphasis on the participating entrepreneur from Ipatinga.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 11th edition of Jornada da Calha on the functioning of the PIM/AFE System (SPA).
[Calha do Rio Doce] Publication of an article in the 11th edition of Jornada da Calha about activities carried out by Dialogue during the current moment of the Covid-19 pandemic.
[UST Support] Publication of an article in the 15th edition of the Jornada Lower Doce River Newspaper on Technical Assistance and Rural Extension - ATER actions that will support rural producers in the resumption of activities.
[Support to UST] Publication of an article in the 15th edition of the Jornada Lower Doce River Newspaper about the RFP Forest Restoration aimed at rural producers.
[Support for PG033 Education Program for the Revitalization of Doce River] Publication of an article in the 15th edition of the Jornada Lower Doce River Newspaper about the projects created by the young people who participate in the Young Leadership Training project.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 15th edition of the Jornada Baixo Rio Doce Bulletin about the PIM/AFE System, informing that the formal categories will be met virtually on a platform created for this purpose.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Publication of an article in the 15th edition of the Jornada Baixo Rio Doce Bulletin on the deadline for requesting compensation in the Simplified Indemnity System.
[Support for Economy and Innovation] Publication of an article in the 15th edition of the Jornada Baixo Rio Doce Bulletin about the projects that were selected to participate in Doce River Impulse.
[Support for PG020 Stimulus to Local Contracting] Production of a pill announcing the postponement of in-person registration for the administrative assistant course, in Povoação, due to the isolation of the locality due to heavy rains.
[Support for PG020 Stimulus to Local Contracting] Announcement of targeted posts on Renova's social networks informing about the postponement of in-person registrations for the administrative assistant course, in Povoação, due to the isolation of the locality due to heavy rains.
[Foz do Rio Doce] Production of a special article for the 1st edition of the Jornada Foz do Rio Doce newsletter (Linhares, Aracruz and Sooretama) explaining the rainy season and the cofferdam installed on the Pequeno River.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a special article for the 1st edition of the Jornada Foz do Rio Doce (Linhares, Aracruz and Sooretama) informing about the new way of requesting adhesion to the Mediated Indemnity Program (PIM) and the Emergency Financial Aid (EFA).
[Foz do Rio Doce] Production of an article presenting and clarifying the Transparency Portal on Renova's website.
[Support for PG019 Micro and Small Business Recovery Program] Production of an article on the progress of the consultancy project for business owners in Foz do Rio Doce.
[Support for PG020 Stimulus to Local Contracting] Production of an article announcing the postponement of in-person registration for the administrative assistant course, in Povoação, due to the isolation of the locality due to heavy rains.
[Support for Economy and Innovation] Production of a Whatsapp pill to publicize job openings on the Recoloca Rio Doce platform to work on the pipeline works in Governador Valadares through Grupo Dinâmica LCM.
[Mid Doce River] Production of a Whatsapp pill to publicize the monthly meeting between the Social Dialogue team of the Renova Foundation and the community of Pedra Corrida, district of Periquito.
[Support to Economy and Innovation] Production of a radio program to publicize job openings on the Recoloca Rio Doce platform to work on the pipeline works in Governador Valadares through Grupo Dinâmica LCM.
[Support for PG005 Social Protection Program] Production of a radio program to publicize registrations for the Handicraft Workshop of the Service for Coexistence and Strengthening of Ties (SCFV) in the city of Naque. The action is part of the Municipal Social Protection Reparation Plan, carried out based on an agreement signed between the Renova Foundation and the City.
[Mid Doce River] Production of a radio program to publicize the opening hours of the Information and Service Centers of the Renova Foundation in the cities of the Mid Doce River territory.
[Support for PG033 Education Program for the Revitalization of Doce River] Production of a radio program to publicize the progress of yet another stage in the Young Leadership Training with the selection of 15 projects in the cities of the Mid Rio Doce territory.
The Renova Foundation closes 2021 with a record of indemnities and financial aid paid.
Business consultancy begins a new phase of assistance in Regência and Povoação.
Quality of products and services is the subject of an online lecture for entrepreneurs from Espírito Santo.
Researchers present advances in projects for the reparation of the Doce River Basin.
Young Leadership Training begins transfer of over R$ 1 million to actions in the Doce River Basin (ES).
Young Leadership Training begins to transfer another R$ 1 million to actions in the Doce River basin (Mariana).
Reparation of the Doce River Basin will reach more than BRL 10 billion in 2022
Completion of the payment of compensation to the indigenous peoples of Aracruz.
The second edition of Doce RFP will be launched in March with unprecedented modalities.
Resources from the Integrated Agenda are beginning to be invested in structuring actions.
Indemnities to the agricultural sector exceed R$ 178 million in Espírito Santo.
Governador Valadares becomes the capital of free flight with a three-day festival.

Dialogue

Carrying out dissemination and clarification actions on the Simplified Indemnity System (Agile Flow), including collective dialogue agendas; individualized dialogues; systematic sending of informative materials and support to clarify doubts of those affected; strategic communication and active search for eligible non-applicants to the Agile Flow for information on the possibility of participation.
In Mariana, meetings were held by the Paracatu de Baixo Working Group to discuss the Community Collective Resettlement and other reparation issues. The topics of payment of notary fees of the Association of Residents of Paracatu de Baixo, reports on the maintenance of the area of origin and return on service to new households were discussed.
In the Mid Doce River, a monthly meeting was held with representatives of the Local Commission for the Affected and the Association of Fishermen and Island People of Pedra Corrida (Periquito) to clarify the payment of Loss of Profit, the Simplified Indemnity System and the progress of the work of alternative water withdrawal in the community. Highlight for meeting with representatives of the Z-19 Fishermen's Colony to clarify the process of revalidation of information for the Emergency Financial Aid Program.

Customer service channels

Monitoring, by ISC agents, of claims registered in all ISC units that are pending intermediate or final responses.
Participation of ISCs agents in training for qualification and improvement of care on the reparation and compensation process: Preparation for intervention in conflict situations (01/02); Meeting to pass on information about the SPA and clarify general doubts | ISC (02/02); PG 06 Indicators Webinar - Relationship and Customer Service Channels (02/04).
Reception and registration of tickets by the Information and Service Centers for the delivery of extra documents regarding the process of revalidation of the Emergency Financial Aid (AFE), as well as the clarification of any doubts about the process.
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of HPP Risoleta Neves (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Reconstruction of Villages (“Resettlement” and “Temporary Housing” - PG08), involving analysis, support to the treatment, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).
Production of an analytical report on the process of Management of Claims in the Territory of Espírito Santo. The material provides an overview of the claims in the territory, presenting the evolution of records and treatments per year with the objective of reducing the liability of manifestations, carrying out social control and approaching the demands of the territory.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Communication with Territories] Broadcasting of 12 programs (Momento Renova) in six territories, in the weekly programming of several radio stations in the areas covered by the Foundation. In January, Momento Renova had a total of 48 programs, with 144 insertions on radio stations in municipalities from Mariana to Linhares.
[Mariana] Update of the Renova in Mariana page of the website with infrastructure actions in the municipality.
[Mariana] Publicity on social media of the 19th edition of Jornada Mariana.
[Mariana] Publicity on social media about Renova's infrastructure actions in Mariana.
[Mariana] Publication of an article for the radio about the reopening of the ISCs.
[Upper Doce River] Production and online distribution of the 19th edition of Terra da Gente Newspaper.
[Mid Doce River] Production of a Whatsapp pill to publicize job vacancies opened by the company Tracomal in the works of the pipeline in Governador Valadares.
[Mid Doce River] Production of a radio program to publicize open job vacancies, available through the platform Recoloca Rio Doce in Governador Valadares and other cities in the Mid Doce River region.
[Mid Doce River] Production of a Whatsapp Pill to publicize the date of completion of the mobile Information and Service Center (ISC) of the Renova Foundation in Baguari and Ilha Brava (Governador Valadares), Settlement Liberdade (Periquito) and Periquito.
[Mid Doce River] Production of a Sound Car Spot to publicize the date of completion of the mobile Information and Service Center (ISC) of the Renova Foundation in Baguari and Ilha Brava (Governador Valadares), Settlement Liberdade (Periquito) and Periquito.
[Mid Doce River] Production of a Whatsapp Pill to publicize the cancellation of the dates scheduled for the holding of the Mobile Information and Service Center (ISC) of the Renova Foundation, due to the rains, in the locations: Ilha Brava and Baguari (Governador Valadares); Settlement Liberdade and headquarters of Periquito.
[Mid Doce River] Production of a radio program to guide people who access the Information and Service Center (ISC) of the Renova Foundation on Covid prevention measures.
[Mid Doce River] Production of a radio program to publicize the safety measures adopted with employees and the population in the urban works of the Governador Valadares pipeline during the rainy season.
[Foz do Rio Doce] Production of the 20th edition of "Voz da Foz” newspaper.
[Foz do Rio Doce] Production of pills, for Regência and Povoação, about registration for the Administrative Assistant course.
[Foz do Rio Doce] Publication on Renova's social networks of registrations for the administrative assistant course in Regência and Povoação.
[Foz do Rio Doce] Production of a pill clarifying the disclosure of a fake whatsapp group circulating in Foz (Linhares).
[Support for PG001 Survey and Registration of the Affected Population] Production of a radio program about the closing of the deadline for requesting registration at the Renova Foundation on December 31st, 2021 and the beginning of services to the population in 2022.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a pill about the start of care for those who requested registration until December 31, 2021, in addition to other information about the registration.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a pill informing about changes in proof of address through documents issued by health posts.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to clarify access to the Simplified Indemnity System through the Attorney’s Portal.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to clarify the differences between the User Portal and the Attorney’s Portal available on the Renova Foundation website.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to clarify the possibilities of proof of address to enter the Simplified Indemnity System.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program to clarify the two options for requesting financial compensation at the Renova Foundation, through the Simplified Indemnity System or the Mediated Indemnity Program.
[Support for PG005 Social Protection Program] Publication of an article on Renova's website and social networks about investments in health and social assistance in Mariana.
[Support for PG006 Social Dialogue Pillar] Production of a pill to promote the video tutorial on how to access the User Portal.
[Support for PG006 Social Dialogue Pillar] Publicity on social media of the 19th edition of Jornada Mariana.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Development of a monthly digital newspaper for families opting for the collective resettlement modality of Bento Rodrigues.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Development of a monthly digital newsletter for the Commission for those affected of Bento Rodrigues.
[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of a pill for families in the Bento Rodrigues resettlement with safety information about visiting the works.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 34th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the Paracatu de Baixo resettlement works.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 35th edition of the biweekly newsletter with maps, photos and an estimated schedule for the next 30 days for the works in the Paracatu de Baixo resettlement.
[Support for PG008 Reconstruction of Villages - Paracatu] Production of a monthly newsletter for families in the Paracatu de Baixo resettlement, with content and photos on the progress of the works, status of projects filed with the city hall, permits issued, number of visits to families, between others.
[Support for PG008 Reconstruction of Villages] Production of a poster to support the internal campaign among resettlement workers to help victims of the rains in Mariana and the region.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of the second episode of the heritage education video of Gomes Freire Square.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of the first episode of the heritage education video of Gomes Freire Square.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of the video promoting the tourist destination of Mariana on Renova's Youtube.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of the fifth episode of the heritage education video of Gomes Freire Square.
[Support for PG013 Tourism, Culture, Sports and Recreation] Disclosure of the fourth episode of the heritage education video of Gomes Freire Square.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of the third episode of the heritage education video of Praça Gomes Freire.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio article about the project of the Artisan Group from Revés do Belém, from Bom Jesus do Galho, supported by the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of radio material about the Biblioteca ao Cubo project, in Sobrália and Pingo-D'Água, supported by the Doce RFP.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio article about the progress of the Local Productive Arrangement (APL) in Marliéria.
[Support for PG013 Tourism, Culture, Sports and Recreation] Production of a radio program to present the Local Productive Arrangement of Governador Valadares and its objectives to boost tourism in the city.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article on the Renova website about archaeological findings during regeneration.
[Support for PG013 Tourism, Culture, Sports and Recreation] Publication of an article for the radio on the formation and status of local productive arrangements in Tourism.
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of a pill inviting fishermen to participate in the Workshop that is part of the Complementary Diagnosis of the Fisheries and Aquaculture Chain and Market Study. Pills sent to the following locations: Minas Gerais (Aimorés, Belo Oriente, Bom Jesus do Galho, Caratinga, Governador Valadares, Conselheiro Pena, Ipatinga, Itueta, Naque, Resplendor, Rio Casca, Santana do Paraíso, Tumiritinga) and Espírito Santo (Povoação, Regência, Linhares, Aracruz, Baixo Guandu, Colatina, Conceição da Barra, Carapebus, Nova Almeida.
[Support for PG017 Resumption of Farming Activities] Production of a Whatsapp Pill to disseminate the agenda of training courses offered by the Renova Foundation in partnership with the Technical Assistance and Rural Extension Company (Emater-MG), aimed at technicians who work in Technical Assistance and Rural Extension (ATER) and Social and Environmental Technical Assistance (ATES) to rural producers in the Doce River Basin.
[Support PG018 Economic Development and Diversification] Production of a WhatsApp pill to invite the closing event of PDF Mariana.
[Support for PG018 Economic Development and Diversification] Publication of a video on Renova's social networks about a partnership made with Coopeterra to support nine Agrarian Reform settlements in Espírito Santo.
[Support for PG020 Stimulus to Local Contracting] Production of a radio article about the vacancies available on the Recola Rio Doce platform for Ipatinga, Pingo-D'Água, São José do Goiabal, Rio Casca and Ipaba.
[Support for PG034 Environmental Emergency Preparedness Program] Publication on the website about the guidelines for the rainy season.
[Support for PG034 Environmental Emergency Preparedness Program] Publication of a radio article on guidelines for the rainy season in Mariana.
[Support PG038 Doce River Basin Monitoring] Video update on water monitoring along the Doce River Basin.
[Support for PG038 Doce River Basin Monitoring] Update of the Renova website with the latest editions of the Water Bulletin.
[Economy and Innovation] Production of a Whatsapp pill to publicize job vacancies opened by the company Tracomal in the works of the pipeline in Governador Valadares.
[Economy and Innovation] Production of a radio program to publicize open job vacancies, available through the Recoloca Rio Doce platform in Governador Valadares and in other cities in the Mid Doce River region.
[Economy and Innovation] Production of a radio program to publicize those selected by the Doce River Impulse project and presentation of the next stages of the business acceleration project.
[SLU] Production of a radio program to publicize the RFP for Adhesion of Rural Producers to Forest Restoration Programs.
[Press] Unprecedented archaeological research in Gomes Freire square rescues the history of Mariana (MG).
[Press] Registration for a professional training course opens tomorrow (18) in Linhares.
[Press] Past and present of Gomes Freire Square, in Mariana, are told in a series of videos.
[Press] Artisans from Mariana and Barra Longa sign partnerships at the 32nd National Crafts Fair.
[Press] More than 1,280 enterprises will receive consultancy to promote their businesses.
[Press] Renova Foundation ends 2021 with a record of indemnities and financial aid.

Customer service channels

Considering the new guidelines established by the Renova Foundation, in January, the reopening of the Information and Information and Service Centers in its physical and itinerant units continued.
Monitoring, by ISC agents, of claims registered in all ISC units that are pending intermediate or final responses.
Participation of ISCs agents in training for qualification and improvement of care on the reparation and compensation process: Meeting to clarify doubts, transfer information and guidelines | ISC agents (27/01 and 28/01).
Reception and registration of claims to clarify doubts about the AFE revalidation process, as well as receipt of documents proving the exercise of the impacted activities.
Active contact to update the address and telephone information of registered people, in Support of the Survey and Registration of Impacted Parties Program.
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of the Risoleta Neves HPP (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Program for Reconstruction of Villages (“Resettlement” - PG08), involving analysis, support to negotiations, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).

Dialogue

Presentation of the methodology of the Social Dialogue and Communication Assessment Survey and some of its main results. In the presentation to the Technical Board, the criteria for sampling and selection of interviewees, organization of field work, number of interviews by territory and municipality were highlighted, as well as results about the four major blocks of the research, namely: sources of information, social dialogue, media and information about programs and respondents' expectations.
In Mariana, meetings were held by the Paracatu de Baixo Working Group to discuss the Community Collective Resettlement and other reparation issues. The topics of payment of notary fees of the residents' association of Paracatu de Baixo were discussed; construction continuity schedule; assistance to new households; Family Resettlement.
In the territory of Espírito Santo, a meeting was held with leaders of Regencia and Povoação to present the capabilities of the Recoloca Rio Doce Project, of the Program to Stimulate Local Hiring (PG020). Highlight for the presentation of the website platform and the training/workshops, where it is possible to learn more about how to prepare a resume, how to prepare for job interviews, among other actions. In addition, information was passed on about the progress of training courses in the communities.
In Linhares/ES, a meeting was also held with the board of the Fishermen's Association of Regencia to receive demands. At the meeting, points related to the AFE, Loss of Profit and the De Facto Fisherman Policy were clarified.

Communication

[Institutional Relations Support] Information on transfers from the Integrated Agenda to the state governments of Minas Gerais and Espírito Santo circulated in the territories through articles published in the Jornada bulletins throughout the year and radio programs. The contents informed about the application of resources of R$ 830 million for infrastructure works and investments in health and education. Among the highlights, the renovation of highways and resources for the Regional Hospital of Governador Valadares.
[Support for PG002 Compensation and Indemnity of Impacted Parties] Updated information about the Simplified Indemnity System and the milestones related to this payment flow were among the materials shared in the territories, among the most relevant are: content with the ten important information about the System (audio and newsletter); WhatsApp pills and radio program to communicate deadline, opening for new locations and assessment with payment numbers; and videos with guidance on reframing and adding new damage, re-entry, and appeals.
[Support for PG002 Reimbursement and Indemnification of Impacted Persons] About the Lawyer's Portal, an online platform for accessing the Simplified Indemnity System, a digital booklet and video with a step-by-step guide for accessing the System circulated in the territories.
[Support for PG005 Social Protection Program] Publication of the Social Protection RFP included the development of WhatsApp pills, marketing emails and radio programs. Among the messages released, there were information about the beginning and extension of registrations, end of registration deadlines and results of selected projects.
[Support for PG008 Reconstruction of Villages - Gesteira] In order to inform the families of Gesteira about the nine agreements ratified by the 12th Federal Court between the Renova Foundation and those affected by the Fundão dam failure, in March there was the production of audio, two newsletters and an informative video, distributed digitally.
[Support for PG008 Reconstruction of Villages - Paracatu de Baixo] In September, there was the symbolic event of the Fundamental Brick of Paracatu de Baixo, to mark the beginning of the civil construction of the first houses of the community. To invite and inform families about the event, a WhatsApp pill, a flyer in PDF format with information on the transport of the guests, a presentation video and banners, as well as a video with the timeline and history of the resettlement works.
[Support for PG008 Reconstruction of Villages] In August, in response to the socio-environmental condition of resettlements, two videos were produced, one on the guidelines of the Socio-environmental Manual of the Renova Foundation and the other on socio-environmental education.
[Support for PG013 Tourism, Culture, Sport and Leisure] Videos, radio programs and articles in the Jornada bulletins highlighted some of the projects carried out with resources from the Doce RFP in municipalities in Minas Gerais and Espírito Santo. The materials circulated in the territories through digital distribution.
[Support for PG031 Sewage Collection and Treatment and Designation of Solid Waste] The conclusion of the sanitary sewer works in São José do Goiabal was the subject of a video report shared in the territories, in addition to a WhatsApp pill, a radio program and an article for the Jornada newsletter of the Doce River Channel territory. In Baixo Rio Doce, sewage works and their contribution to water quality were published in the newsletter Jornada do Territory.
[Support for PG32 - Improvement of the Water Supply System] In January, to publicize the start of urban works on the water mains to Valadares society, a booklet, WhatsApp pill, banner, signage banner and newsletter were produced. Updates to the works, such as the start of the second work front, in March, were also publicized through radio programs and a post on social networks.
[UST Support] In June, the Public RFP for Adhesion of Rural Producers to the 2021 Forest Restoration Programs was launched, in partnership with WWF, with the production of radio programs and the WhatsApp pill. In July, a WhatsApp pill and a video had the objective of presenting the mobilizers responsible for supporting the producers on the Public RFP. Radio programs released, in August and September, more information about the inscriptions in the RFP Forest Restoration.
[Communication with Territories] In November, the reopening of the Information and Service Centers (CIAs) in the territories had different channels to communicate with the local population, between WhatsApp pills and radio programs (Mariana, Baixo, Médio and Foz territories), articles in the newsletters Jornada de Conselheiro Pena, Galileia and Tumiritinga and Belo Oriente, Naque and Galileia, and banners (for Aimorés and Resplendor).
Public RFP mobilizes rural producers to restore 40 thousand hectares of PPAs and water recharge and five thousand springs in the Doce River basin.
Renova Foundation consolidates agreements and indemnification processes for the indigenous peoples of Aracruz.
Linhares residents start professional training classes in Foz.
Tourism in the Doce River Basin will be boosted with Local Productive Arrangements.
More than 1,200 vulnerable families from GV and Tumiritinga will have social assistance actions.

Ombudsman's Office

Publication of quarterly reports by the ombudsman in the months of January, April, July and October 2021 containing statistical data and relevant facts.

Customer service channels

Active contact was made in support of the Social Dialogue team in mobilizing residents of Patrimônio da Lagoa (Sooretama) and Colatina (ES) for the Accountability Forum where the actions of the Doce River Basin Monitoring program (PG38) were presented in Lagoa Juparanã and actions on the Recovery of the Doce River Basin and the Simplified Indemnity System, respectively.
Conducting the Itinerant ISC in locations in Espirito Santo to facilitate and speed up access to information for the population: Povoação on 12/13/21, Sezínio Settlement (Linhares) on 12/14, Regência on 12/15 and Itaúnas (Conceição da Barra) on 12/16.

Dialogue

Approval of the Definition of the Communication, Participation, Dialogue and Social Control Program (PG06): On 06/16/2021, the Interfederative Committee, as provided in Resolution 505, approved the new version of the document defining the Communication, Participation, Dialogue and Social Control Program. The version incorporates the conclusions pointed out by the Technical Note no. 25/2021/CT-PDCS/CIF, highlighting the definition and beginning of the calculation of the program indicators and the elaboration and validation by the affected people and technical advice of the Territorial Action Plans (PATs).
Preparation, Validation and Consolidation of Territorial Action Plans (PATs): With the objective of presenting and discussing the planning of the Communication, Dialogue, Participation and Social Control Program (PG06), validating the understanding of the focus of action and priority agendas and obtaining inputs to complement and improve the planning, were carried out in the second semester from 2021, 18 Participatory Seminars on Territorial Actions, involving 306 people, including the affected population and other interested publics. From the inputs collected during the discussions with the affected communities, the consolidation and delivery to the Technical Board for Participation, Dialogue and Social Control (CT-PDCS) of the Territorial Action Plans (PATs), a document that aims to systematize the planning of actions of PG06 in their areas of operation, aimed at promoting information, transparency, participation and social control in thematic focuses and priority agendas of reparation and compensation.
Conducting the Annual Communication and Dialogue Survey and measuring the Indicators of the Communication, Dialogue, Participation and Social Control Program: The evaluation of the Renova Foundation's actions from the perspective of the impacted population generates important inputs to readjust or improve dialogue, relationship and communication strategies, adapting current practices to the needs and interests of the public in the territories, giving greater assertiveness to PG06. In 2021, the Annual Dialogue and Communication Assessment Survey was carried out, which seeks to: 1) identify the perception of the affected population about the Dialogue and Communication strategies developed so far by the Renova Foundation; 2) identify the Renova Foundation service with its transparency, participation and social control purposes; and 3) to produce program result indicators, agreed with the CT-PDCS, based on an opinion survey done among the affected population. The survey, applied during the months of October and November, investigated aspects related to access, engagement and perceptions of the people affected about the dialogue and communication actions of the Renova Foundation, which can be organized into four main analytical dimensions: access to information; social dialogue; communication with communities; information about PGs and expectations. With the results, a presentation was prepared containing the results of the indicators provided for in the definition of PG06 and obtained through the evaluation survey of Dialogue and Communication 2021 for the pillars of Participation and Dialogue and Participation and Communication. In addition, as of July/2021, the Dialogue Meetings Evaluation survey was started, which also generated inputs for the evaluation of public satisfaction in relation to the format, organization and quality of the agendas held in the territories, another input for the production of part of the program indicators.
Holding of Accountability Forums: As part of the strategies to promote Social Control by the stakeholders of the reparation process, the Accountability Forums continued to be promoted during 2021. The meetings are aimed at presenting the results of the Renova Foundation's repair and compensation actions in the territories. The events aimed to promote Social Control through the establishment of spaces for dialogue that allow inspection, monitoring, evaluation and accountability for the actions developed. Most of the Forums were held remotely. In some locations, the hybrid modality was adopted, with face-to-face meetings simultaneously with online meetings. In 2021, meetings were held throughout the territories of operation and the most discussed topics were related to: monitoring, collection and treatment of water from the Doce River; Resumption of Agricultural Activities; Sewage Collection and Treatment; Social Protection; Simplified Compensation System; Economy and Innovation; Incentive to Local Hiring.
Support for the implementation of the Agile Indemnity Flow in the territories: Throughout 2021, publicity and clarification actions on the Simplified Indemnity System (Agile Flow) were an important agenda for Social Dialogue actions, and include holding collective meetings, individualized dialogues, systematic sending of informative materials and support for clarification. of doubts of those affected. The actions were carried out with residents, leaders and Commissions of Affected People from several municipalities covered by the Agile Flow in all the territories served.
Collective and Family Resettlements in Mariana (MG): In Mariana, the collective resettlements of Bento Rodrigues and Paracatu de Baixo were central to the Social Dialogue actions in the period. Throughout the year, the Social Protocol was continued during the period of social distancing, together with the Resettlement, Social Protection and Physical and Mental Health programs, to share information about these processes and maintain care for families in situations of physical displacement in the municipality of Mariana, during the period of social isolation. In addition, several meetings were held with residents, leaders and the affected committee to disseminate reports on the Resettlements and other informative materials such as “Momento Renova” and “Voz da Comunidade”. In the Rural Area of Mariana, meetings were also held to address the progress of the processes of purchase, construction and renovation of properties in the modalities of Family Resettlement and Reconstruction. In addition, visits were made to the collective resettlement works of Bento Rodrigues and Paracatu de Baixo with the participation of the Presidency of the Renova Foundation, representatives of the Public Authorities of Mariana and the Affected Committee. The meetings aimed to present the progress of the works and agree on agendas to ensure the speed of actions shared between the City Hall and the Renova Foundation.
Implementation of the Integrated Work Plan to deal with the demands of Quality and Water Supply: Within the scope of the Innovative Strategies Management, the Dialogue and customer service channels Management and other areas and programs of the Renova Foundation prepared in 2021 an Integrated Work Plan to deal with the demands of Quality and Water Supply with a focus on the locations of Resplendor, Itueta, Santo Antônio do Rio Doce (Aimorés); Mascarenhas (Baixo Guandu). Based on the plan, Scenario Analyzes were prepared with the theme Water Quality and Supply to support the integrated assessment of advances, risks and opportunities that guided a more assertive action. Integrated Working Groups were created to seek institutional and political strengthening of the issue, and enable faster referrals. Another work focus of the plan is to liaise with the Institutional Relations department and public authorities, in addition to making proactive contacts with leaders; planning Collective Dialogue Agendas, monitored visits to the Supply System; dissemination of Communication materials and Environmental Education Campaigns.
Social Protection: Within the scope of the Social Protection Reparation Plan, signed by the Social Protection Program (PG05) with the municipalities as of June/2020, the implementation of the Municipal Monitoring Committee of the Renova Foundation's Social Protection Program was agreed. The committee has a tripartite representation, composed of the Government, the Renova Foundation and the Affected Committee, with a concern to guarantee the representation of women and social groups in the municipalities. Its main objectives are: to monitor the execution of the reparation actions provided for in the Plan; share with the affected communities and/or the general population of the municipality the information about the reparation actions in Social Protection; discuss and seek solutions to problems identified in the Plan's implementation process and ensure the transparency of the results achieved in the repair process.
Conclusion of the Dialogue and Communication Assessment survey, which seeks to: 1) identify the perception of the affected population about the Dialogue and Communication strategies developed so far by the Renova Foundation; 2) identify the Renova Foundation service with its transparency, participation and social control purposes; and 3) to produce program result indicators, agreed with the CT-PDCS, based on an opinion survey done among the affected population. The Research investigated aspects related to access, engagement and perceptions of the affected people about the Renova Foundation's dialogue and communication actions, which can be organized into four main analytical dimensions: access to information; social dialogue; communication with communities; information about PGs and expectations. With the results, a presentation was prepared containing the results of the indicators provided for in the definition of PG06 and obtained through the evaluation survey of Dialogue and Communication 2021 for the pillars of Participation and Dialogue and Participation and Communication.
Continuity of the Accountability Forums, meetings aimed at presenting the results of the Renova Foundation's reparation and compensation actions in the territories: in Mid Doce River, meetings were held to present the results of the Renova Foundation's reparation and compensation actions to the population in municipalities of Governador Valadares and Galileia, where actions aimed at Compensation Solutions, Recovery of Springs, Basic Sanitation, Water Supply and Water Monitoring were presented; in Lower Doce River, in Aimorés (MG), a meeting was held to present the advances of the Simplified Indemnity System, actions in the area of Economy and Innovation, the projects approved in Aimorés in the Doce RFP, in addition to the RFP Forest Restoration; in the territory of Espírito Santo, meetings were held with residents of Patrimônio da Lagoa (Sooretama/ES) to present the actions of the Doce River Basin Monitoring program in Juparana Lagoon, and in Barra do Riacho (Aracruz/ES) and Colatina/ES for the presentation of the Renova Foundation's reparation and compensation actions linked to the Simplified Indemnity System and Monitoring of the Rio Doce Basin; in Regência, Linhares/ES, there was also a Forum for the Rendering of Accounts to present the actions to repair the Doce River to residents and leaders.
In the territory of Lower Doce River, there was a meeting to present the Program to support Physical and Mental Health of Impacted Population to leaders and communities in the municipalities of Resplendor, Itueta and Aimorés (MG), where the Public Unified Health System (SUS) Professional Training Program was presented, as well as clarification of doubts and referrals on the subject.
In Mariana, a meeting of the Working Group of Paracatu de Baixo was held to discuss the Collective Resettlement of the Community and other issues of reparation. The agendas of the Assembly of residents of Paracatu de Baixo, reports on package 1 of the collective resettlement works and clarifications on water capture were discussed.
On the topic of Social Protection: in Espírito Santo, there was the third meeting of the Municipal Committee for the Evaluation of the Social Protection Program (COMAPPS) of the Renova Foundation of Linhares/ES to update on the progress of the actions of the Reparation Plan for Social Protection in the municipality of Linhares/ES, and on the status of referrals from the first COMAPPS meeting. In the territory of the Mid Doce River, a meeting was held to present the actions of the Municipal Social Protection Reparation Plan, for Tumiritinga/MG. In Calha, in the municipalities of Ipatinga, São José do Goiabal and Caratinga, a meeting was also held for the formation of the committee and clarification on the actions of the Municipal Social Protection Reparation Plan in the municipalities.
Development of actions to strengthen the process of resumption of agricultural activities in the territory of Doce River Channel, with collective face-to-face dialogues with the public eligible for Technical Assistance and Rural Extension (Ater), in partnership with the Resumption of Agricultural and Livestock Activities Program (PG17) in Bugre; collective dialogue with the participants of the Productive Backyards Project in Revés do Belém (São José do Goiabal).
With the reopening of the Integrated Registration, in accordance with the decision of Axis 7 of the 12th Federal Court of Justice, throughout the month of December the Dialogue team received and clarified doubts related to the topic.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Communication with Territories] Broadcasting of seven programs (Momento Renova) in six territories, in the weekly programming of various radio stations in the areas covered by the Foundation. In November, Momento Renova had a total of 42 programs, with 126 insertions on radio stations in municipalities from Mariana to Regência. There was no broadcast of the programs in the week of 11/05, in respect of the six years since the dam collapse.
[Mariana] Production of an article for the Momento Renova radio program on the reopening of the Information and Service Center (CIA) in Mariana.
[Mariana] Production of a pill on the reopening of the Information and Service Center (CIA) in Mariana.
[Upper Doce River] Digital production and distribution of the 18th edition of the Terra da Gente newspaper, newsletter with the communities of Barra Longa, Gesteira and Barreto.
[Doce River Channel] Production of a WhatsApp pill inviting affected people from the Doce River Channel territory to a workshop on the use of tools for virtual meetings, on 11/09.
[Doce River Channel] Production of WhatsApp material to invite those affected from Bugre, Caratinga, Ipaba, Ipatinga, Iapu, Santana do Paraíso, Sobrália and Fernandes Tourinho to “Results" - Transparency and Accountability Forum for the Doce River Basin, on 10/26.
[Doce River Channel] Production of a WhatsApp pill to invite those affected from Bom Jesus do Galho, Timóteo, Marliéria, Dionísio, Córrego Novo and Pingo-d'Água to “Results” - Transparency and Accountability Forum for the Rio Doce Basin , on 11/24.
[Doce River Channel] Production of a pill reminding victims of Bom Jesus do Galho, Timóteo, Marliéria, Dionísio, Córrego Novo and Pingo-d'Água on the "Results" - Forum on Transparency and Rendering of Accounts in the Rio Doce Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of a pill remembering those affected by Bugre, Caratinga, Ipaba, Ipatinga, Iapu, Santana do Paraíso, Sobrália and Fernandes Tourinho about Resulta - Forum on Transparency and Accountability of the Rio Doce Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of a pill to invite residents of Baixada do Coronel Roberto (Ipaba and Caratinga) to a face-to-face meeting of the Dialogue on Technical Assistance and Rural Extension (Ater), on 11/18.
[Doce River Mouth] Digital production and distribution of the 12th edition of the Jornada Bulletin for the population around Lagoa Juparanã.
[Doce River Mouth] Digital production and distribution of the 19th edition of Voz da Foz newsletter, informative with the communities of Areal, Povoação, Entre Rios and Regência.
[Doce River Mouth] Production of an article on Renova Radio on the signing, by the State Government, of the order of services for the beginning of the paving works on the access roads to Regência and Povoação.
[Doce River Mouth] Production of an article for the Momento Renova radio program on the reopening of the Linhares Information and Service Center (CIA).
[Doce River Mouth] Production of a pill informing residents around the Juparanã Lagoon about the heightening of the cofferdam, in Rio Pequeno, due to the rise in the water level in the Doce River due to the rains.
[Doce River Mouth] Production of a pill for the residents of Avenida Beira Rio, in Linhares, and Património da Lagoa, in Sooretama, on the lowering of the cofferdam in the Pequeno river.
[Support to Economy and Innovation] Production of a WhatsApp pill to invite producers who participate in the Bean Project, in Rio Casca, for a face-to-face meeting with representatives of the Ministry of Agriculture, Livestock and Water Supply (MAPA) and the State Secretariat for Agriculture, Livestock and Water Supply (SEAPA/MG), on 11/12.
[Support to Economy and Innovation] Post publication on social networks with the results achieved by the second year of the Bean Project, carried out with producers from Rio Casca.
[Support to PG001 Survey and Registration of the Affected Population] Production of a WhatsApp pill with clarifications on new registration requests until 12/31/2021, as per court decision.
[Support to PG001 Survey and Registration of the Affected Population] Production of an article for the Renova Moment with information about new registration requests based on the new decision of the 12th Federal Court.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an article for Renova Radio on the new deadline for joining the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Video production of the series "Knowing the Simplified Indemnity System" on the theme “Rejoining".
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Judicial Branch included new locations in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill to inform that the term for joining the Simplified Indemnity System was extended to 04/30/2022 for all locations.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that those affected in Barra Longa can join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Renova Foundation will take the appropriate measures regarding the improper use of the image of its logo.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill on prioritizing care through the Simplified Indemnity System for the elderly, people with disabilities and people with special needs.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with clarifications on who can join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill with clarifications to attorneys about deadlines for handling disputes in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Alpercata.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Belo Oriente.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Bom Jesus do Galho.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Conselheiro Pena.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Córrego Novo.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Fernandes Tourinho.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Fundão.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Governador Valadares.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Iapu.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Ipatinga.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Marliéria.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Raul Soares.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Santana do Paraíso.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of São Domingos do Prata.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of São Pedro dos Ferros.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Serra (Nova Almeida).
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Sobrália.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp pill informing that the Simplified Indemnity System is now valid for the municipality of Timóteo.
[Support to PG005 Social Assistance Program] Production of an article for Renova Radio on the transfer of the first installment of financial resources to institutions that will operate in Espírito Santo and that were selected by the Public RFP for Social Assistance.
[Support to PG005 Social Assistance Program] Production and publication of posts on Renova Foundation's social networks about the transfer of the first installment of financial resources to institutions that will operate in Espírito Santo and that were selected by the Social Assistance Notice.
[Support to PG008 Reconstruction of Villages] Elaboration of posters for printing in resettlements on Protection of decent work and combating slave labor.
[Support to PG008 Reconstruction of Villages] Development of posters for printing in resettlements on Diversity and Inclusion.
[Support to PG008 Reconstruction of Villages] Development of posters for printing in resettlements on the Right to Housing.
[Support for PG008 Reconstruction of Villages] Production of explanatory material on construction permits for resettlement families.
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Production of a monthly newsletter for the families in the resettlement of Bento Rodrigues with the progress of works, photos and status of public goods projects.
[Support to PG008 Reconstruction of Villages- Bento Rodrigues] Production of the newsletter for the Commission of Affected People with the main advances in the resettlement of Bento Rodrigues.
[Support to PG008 Reconstruction of Villages- Paracatu] Production of the 30th edition of Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement.
[Support to PG008 Reconstruction of Villages- Paracatu] Production of the 31st edition of Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement.
[Support to PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp pill to publicize the job opening of social mobilizer for the Technical Reserve.
[Support to PG013 Tourism, Culture, Sport and Recreation] Production of an article for Renova Radio on the delivery of certificates to institutions that participated in the Project to Strengthen Local Organizations.
[Support to PG013 Tourism, Culture, Sport and Recreation] Video production about the Doce RFP, with a focus on sport and recreation, in the territories of Doce River Mouth and Lower Doce River.
[Support to PG013 Tourism, Culture, Sport and Recreation] Production of posts on Renova's website and social networks about the Doce RFP, with a focus on sport and recreation, in the territories of Doce River Mouth and Lower Doce River.
[Support to PG013 Tourism, Culture, Sport and Recreation] Video production about the Doce RFP, with a focus on Culture, in the territories of Doce River Mouth and Lower Doce River.
[Support to PG013 Tourism, Culture, Sport and Recreation] Production of a WhatsApp pill on the conclusion of the formation stage of the Project to Strengthen Local Organizations.
[Support to PG013 Tourism, Culture, Sport and Recreation] Posting posts on Renova's social networks about the Humpback Whale project, supported by the Doce Edict.
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of an article for Renova Radio on the suspension of the Fishing Notice for productive groups.
[Support to PG017 Resumption of Farming Activities] Production of a booklet for rural producers on changing animal feed in Mariana and Alto.
[Support for PG020 Stimulus to Local Contracting] Production of a WhatsApp pill to promote job openings for specialists and project and construction engineers.
[Support to PG020 Stimulus to Local Contracting] Production of an article for Renova Radio about the Doce River Impulse Project.
[Press] Highways in the region of Doce River Mouth will receive investments of R$365 million​.
[Press] Public libraries in 37 municipalities in the Rio Doce basin closer to the revitalization​.
[Press] The project will encourage entrepreneurship in municipalities in the Doce​ river basin.
[Press] Iron Biker encourages economy and sports tourism in Mariana​.
[Press] About 4,000 people will benefit from Social Assistance actions in Espírito Santo​.
[Press] Simplified Indemnity System reaches R$ 2.1 billion in payments in Minas​.
[Press] Simplified Indemnity System exceeds R$2.4 billion in payments in ES​.
[Press] Project supported by the Renova Foundation encourages artistic gymnastics in Ipatinga.

Customer service channels

Considering the new guidelines established by the Renova Foundation, for the reopening of the Information and Service Centers, in November/202, visits were carried out to plan and organize the return of the ISCs' face-to-face activities. The units in Mariana (MG) (11/17), Barra Longa (MG) (11/22), Rio Doce (MG) (11/22), Belo Oriente (MG) (11/17), Naque (MG) (11/17), Periquito (MG) (11/17), Governador Valadares (MG) 11/12), Tumiritinga (MG) (11/24), Baixo Guandu (ES) (11/23), Linhares (ES) (11/22).
Participation of ISC attendants in training for qualification and improvement of services on the repair and compensation process: Health and Safety Training for Resuming Face-to-face Activities of ISC teams (11/08); Technical Environment on the Project for new collaborators (11/09 and 11/10); Training - Individual requests and SGS (10/11, 11/11 and 12/11): Moment for clarification of doubts | ISC agents (11/29).
Active contact in support of the Social Dialogue team in the mobilization for a presentation meeting of the Impulse Project in Linhares (ES) and Sooretama (ES). The project aims to foster entrepreneurship in the communities served by the Renova Foundation.
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of the Risoleta Neves HPP (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Program for Reconstruction of Villages (“Resettlement” - PG08), involving analysis, support to negotiations, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).

Dialogue

Carrying out the Dialogue and Communication Assessment survey, which seeks to: 1) identify the perception of the affected population about the Dialogue and Communication strategies developed so far by the Renova Foundation; 2) identify the Renova Foundation service with its transparency, participation and social control purposes; and 3) to produce program result indicators, agreed with the CT-PDCS, based on an opinion survey done among the affected population.
In Mariana (MG), the highlight was the visit by the Presidency of the Renova Foundation, the Board of Governors and the Affected People Committee (Paracatu de Baixo) to the collective resettlements of Paracatu de Baixo and Bento Rodrigues to discuss and monitor the works.
Continuity of Accountability Forums, meetings aimed at presenting the results of the Renova Foundation's reparation and compensation actions in the territories: in the municipalities of the micro-territories of Steel Valley region and Doce River State Park, agendas were held to present the actions developed by the Renova Foundation in relation to the water quality of the Doce River and actions of the Doce River Basin Monitoring Program (PG38); in the Liberdade/MG (Periquito) and Cachoeira Escura (Belo Oriente) settlements, meetings were held to present the advances in the Simplified Indemnity System and to present actions related to environmental reparation in the communities; in Tumiritinga (MG) a presentation of the progress of the Simplified Indemnity System was held, focusing on the municipality, actions for the Resumption of Farming Activities (PG17), Economy and Innovation, Sewage Collection and Treatment (PG31); in Povoação (Linhares) a meeting was held to present the actions to repair the Doce River in the municipality.
On the topic of Economy and Innovation: holding meetings to present the “Impulse” project, which aims to train, advise and monitor the development of profitable and efficient projects in the municipalities of Barra Longa (MG); Ipatinga (MG); Colatina (MG) and Marilândia (ES), Barra do Riacho (Aracruz), Povoação, Regência and Areal (Linhares) and Sooretama (ES). In Linhares and Sooretama (ES), a meeting was held to present and clarify doubts about the “Recoloca Rio Doce” project, linked to the Local Contracting Stimulus Program (PG20).
Development of actions to strengthen the process of resumption of agricultural activities in the territory of Doce River Channel, with the realization of face-to-face collective dialogues with the public eligible for Technical Assistance and Rural Extension (Ater) in the Baixada do Coronel Roberto region (between Ipaba and Caratinga) and in Revés do Belém (Bom Jesus do Galho); and collective dialogue with the participants of the Bean Project, in the region of Fazenda Esmeralda (Rio Casca).
In Espírito Santo, in the municipalities of Sooretama (ES), Baixo Guandu (ES), Colatina (ES) and Aracruz (ES), a meeting was held with public authorities and residents to present the entity(ies) selected by the Social Assistance RFP, and for the creation of the Municipal Committee for the Evaluation of the Social Protection Program (COMAPS) of the Renova Foundation. The election and presentation of the representatives of the Committee was also carried out during the meetings.
In the territory of Upper Doce River, based on a survey carried out by the Sustainable Land Use (SLU) team, on the properties covered by the Permanent Preservation Area (PPA), communication with the property owners, referenced by the Social Dialogue, in order to make them aware of the need to maintain such protected areas. The guidelines are primarily related to not using the space for grazing animals. In addition, the narrative used by the team emphasized the importance that the owners of these regions perceive themselves as co-responsible for this preservation.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Communication with Territories] Broadcasting of eight programs (Momento Renova) in six territories, in the weekly schedule of various radio stations in the areas covered by the Foundation. In October, Momento Renova had a total of 48 programs, with 144 insertions on radio stations in municipalities from Mariana to Regência.
[Communication with Territories] Creation of material inviting those affected to send questions to be answered on the radio on the Momento Renova program.
[Communication with Territories] Production of a newsletter about the research carried out by the Renova Foundation to find out how those affected evaluate the forms of communication and relationship with the territories.
[Mariana] Production and digital distribution of the 16th edition of the newspaper Voz da Comunidade, newsletter with the communities of Mariana.
[Mariana] Production and digital distribution of the extra edition of Jornada Bulletin for the population of Mariana.
[Upper Doce River] Digital production and distribution of the extra edition of Jornada Bulletin for the population of Barra Longa, Rio Doce and Santa Cruz do Escalvado.
[Doce River Channel] Digital production and distribution of the extra edition of the Jornada Bulletin for the population of the Doce River Channel territory.
[Doce River Channel] Production of material inviting residents of Fernandes Tourinho to thematic meeting of the Dialogue on the Simplified Indemnity System, on 10/27.
[Doce River Channel] Production of WhatsApp material inviting affected people from the Steel Valley region to “Results” - Transparency and Accountability Forum in the Doce River Basin, on 10/19.
[Doce River Channel] Production of WhatsApp material inviting people affected from municipalities around Perd to "results" - Transparency and Accountability Forum in the Doce River Basin, on 10/14.
[Doce River Channel] Production of WhatsApp material inviting those affected in the Rio Casca region and surroundings to the "results" - Transparency and Accountability Forum in the Doce River Basin, on 10/28.
[Doce River Channel] Production of WhatsApp material inviting residents of Bugre to a meeting on the Technical Assistance and Rural Extension (ATER) Collective on 10/18.
[Doce River Channel] Production of WhatsApp material to invite those affected from Bugre, Caratinga, Ipaba, Ipatinga, Iapu, Santana do Paraíso, Sobrália and Fernandes Tourinho to "results" - Transparency and Accountability Forum for the Doce River Basin, on 10/26.
[Doce River Channel] Production of WhatsApp material to invite those affected from Rio Casca, Sem-Peixe, São Pedro dos Ferros and São Domingos do Prata to "results" - Doce River Basin Transparency and Accountability Forum, on 10/21.
[Doce River Channel] Production of WhatsApp material inviting people affected from municipalities around Perd to "results" - Transparency and Accountability Forum in the Doce River Basin, on 10/27.
[Doce River Channel] Production of material to be shared on the day of the meeting, remembering the Dialogue meeting on the Simplified Indemnity System, on October 27th, in Fernandes Tourinho.
[Doce River Channel] Production of WhatsApp material remembering those affected from Bom Jesus do Galho, Dionísio and Pingo-d'Água about the “Results” - Transparency and Accountability Forum for the Doce River Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material remembering those affected from Rio Casca, Sem-Peixe, São Pedro dos Ferros and São Domingos do Prata about “Results" - Transparency and Accountability Forum for the Doce River Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material reminding those affected in the Steel Valley region about “Results" - Transparency and Accountability Forum in the Doce River Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material reminding those affected from municipalities around Perd on the “Results” - Transparency and Accountability Forum in the Doce River Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material reminding those affected in the Rio Casca region and surrounding areas about “Results" - Transparency and Accountability Forum for the Doce River Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material reminding residents of Bugre about a meeting to talk about Technical Assistance and Rural Extension (ATER) Collective, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material reminding those affected from municipalities around Perd on the “Results” - Transparency and Accountability Forum in the Doce River Basin, to be shared on the day of the meeting.
[Doce River Channel] Production of WhatsApp material reminding those affected in the Steel Valley region about “Results" - Transparency and Accountability Forum in the Doce River Basin, to be shared on the day of the meeting.
[Mid Doce River] Digital production and distribution of the extra edition of Jornada Bulletin for the population of Belo Oriente, Naque and Periquito.
[Mid Doce River] Production and digital distribution of the extra edition of Jornada Bulletin for the population of Governador Valadares.
[Mid Doce River] Production of WhatsApp material to invite the community of Conselheiro Pena to “Results" - Doce River Basin Transparency and Accountability Forum, on 10/20.
[Lower Doce River] Production and digital distribution of the extra edition of Jornada Bulletin for the population of Baixo Rio Doce territory.
[Foz do Rio Doce] Production and digital distribution of the extra edition of Jornada Bulletin for the population of Linhares, Aracruz and Sooretama.
[Foz do Rio Doce] Change of invitation sent to the Regencia community to participate in a meeting on water supply, stating that the meeting will be in person and not online.
[Foz do Rio Doce] Production of WhatsApp material to invite residents of Avenida Beira Rio, in Linhares, to participate in an online meeting to clarify the process of repairing houses damaged by the dam.
[Foz do Rio Doce] Production of material, changing the date of the meeting with residents to clarify the issue of water supply in the community.
[Foz do Rio Doce] Production of material, inviting the population of Linhares to participate in the workshop on financial education.
[Foz do Rio Doce] Production of material, inviting the population of Patrimônio da Lagoa, Sooretama, to participate in the workshop on financial education.
[Foz do Rio Doce] Production of material/invitation for a meeting with residents of Patrimônio da Lagoa (Sooretama) to clarify the court decision regarding the damages suffered in the properties due to the installation of the dam on the Pequeno River.
[Support to Economy and Innovation] Production of WhatsApp material about registrations to participate in the Associativism and Cooperatives workshop promoted by Economy and Innovation.
[Support to Economy and Innovation] Production of WhatsApp material to remind those enrolled in the Associativism and Cooperativism workshop about the dates.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Elaboration of WhatsApp material with information for attorneys about the Damage Acknowledgment Agreement.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Elaboration of WhatsApp material with clarifications on payments of the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Preparation of WhatsApp material informing that there will be no new registrations for the purposes of the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a video about deadlines, rules and guidelines on the Appeal Tab, acceptance agreements and other information about the Attorney’s Portal and Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material with the numbers on indemnity and financial aid payments, which totaled R$6.5 billion, including the R$3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of Material for Renova Radio for the Upper Doce River territory on the total paid in indemnities and financial aid, including the BRL 3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material for Renova Radio for the Lower Doce River territory on the total paid in indemnities and financial aid, including the BRL 3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material for Renova Radio for the territory of Doce River Channel on the total paid in indemnities and financial aid, including the BRL 3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material for Renova Radio for the territory of Doce River Mouth on the total paid in indemnities and financial aid, including the BRL 3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material for Renova Radio for the territory of Mariana on the total paid in indemnities and financial aid, including the BRL 3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of Material for Renova Radio for the Mid Doce River territory on the total paid in indemnities and financial aid, including the BRL 3.4 billion paid to 35 thousand affected by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material with guidelines for attorneys on rules for re-entering the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a note for Momento Renova informing that 10/31 is the deadline for those affected from 28 locations to join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material with guidelines on what the person should know about hiring an attorney to represent them in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material informing that those affected from Mariana can join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Aimorés that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Aracruz that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Baguari that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Baixo Guandu that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected by Bugre that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Cachoeira Escura that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Caratinga that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected by Colatina that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Conceição da Barra that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Galileia that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Ipaba do Paraíso that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Ipaba that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Itueta that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Linhares that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Marilandia that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Naque that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Periquito that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Pingo-d'Água that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Ponte Nova that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Resplendor that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Revés do Belém that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Rio Doce that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Santa Cruz do Escalvado that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in São José do Goiabal that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in São Mateus that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Sem-Peixe that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Senhora da Penha that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material to inform those affected in Tumiritinga that the deadline for joining the Simplified Indemnity System ends on 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material explaining how the apportionment of fees in cases of attorney changes in the Simplified Indemnity System works.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material informing that Mariana's claims in the Indemnity System have up to two days for the confirmation of damages.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material clarifying that the name of the water body must be informed in the claimant's self-declaration for the category "Informal Fishing".
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material with guidelines for attorneys about the new access to the appeal tab on the Attorney’s Portal.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material informing that the Simplified Indemnity System attends cases of those affected that have deceased after the date of the collapse.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material clarifying that attorneys must pay attention to filling in the information in the Simplified Indemnity System so that payment is not compromised.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material informing that the identification of a claimant under guardianship is mandatory in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material on the reports to prove direct dependence on the Doce River, its tributaries and/or estuarine region to prove damages in Agriculture in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Video production of the series "Knowing the Simplified Indemnity System" on the theme "Resources".
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material for attorneys stating that a clause on the General Data Protection Law (LGPD) was inserted in the Attorney’s Portal for reading confirmation.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp material informing that the adherence period for those affected in Senhora da Penha to join the Simplified Indemnity System was extended to March 31st, 2022.
[Support to PG004 Recovery of Quality of Life of other Peoples and Traditional Communities] Production of an educational video on the Basic Environmental Plan in Degredo.
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 31st edition of the newsletter on the resettlement of Bento Rodrigues for the families of the affected community.
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 32nd edition of the newsletter on the resettlement of Bento Rodrigues for the families of the affected community.
[Support to PG008 Reconstruction of Villages - Gesteira] Creation of an accountability newsletter for the 6 years since the collapse of the Fundão dam, with guidance for the resettlement of Gesteira.
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 29th edition of Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement.
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 31st edition of the newsletter on the resettlement of Bento Rodrigues for the families of the affected community.
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 32nd edition of the newsletter on the resettlement of Bento Rodrigues for the families of the affected community.
[Support to PG013 Tourism, Culture, Sports and Recreation] Video production about Doce RFP projects that benefit children with special needs.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of material on the extension of the deadline for registrations in the Fishing RFP for Productive Groups.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of material to inform the suspension of the fishing RFP for productive groups.
[Support to PG017 Resumption of Farming Activities] Creation of material to publicize the agreements of the public hearing on animal feed.
[Support to PG017 Resumption of Farming Activities] Production of WhatsApp material inviting producers to participate in the Poultry Family Farming course, held online on 10/07, in partnership with Emater.
[Support to PG018 Economic Development and Diversification] Production of WhatsApp material promoting the 8th lecture on Recoloca Rio Doce of the Supplier Development Program for Linhares.
[Support for PG018 Economic Development and Diversification] Post publication on social media about the 8th lecture on Recoloca Rio Doce of the Colatina Supplier Development Program.
[Support for PG018 Economic Development and Diversification] Post publication on social media about the 9th lecture on Project Management and Contracts of the Supplier Development Program.
[Support for PG018 Economic Development and Diversification] Production of a marketing email on the 9th lecture on Project Management and Contracts of the Supplier Development Program.
[Support to PG020 Stimulus to Local Contracting] Creation of an invitation material for business roundtables between suppliers of the Supplier Development Program and resettlement builders.
[Support to PG020 Stimulus to Local Contracting] Production of material to advertise job vacancies available on the Recoloca Rio Doce platform for Governador Valadares and Aimorés.
[Support to PG020 Stimulus to Local Contracting] Production of WhatsApp material disclosing enrollment for hiring through the Apprentice Program.
[Support to PG020 Stimulus to Local Contracting] Production of a booster pill on applications for hiring the Apprentice Program.
[Support to PG020 Stimulus to Local Contracting] Posting on social media about enrollment in professional training courses in Degredo.
[Support to PG020 Stimulus to Local Contracting] Production of a radio program about the launch of the new cycle of the ES Supplier Development Program (Linhares and Colatina).
[Support for PG020 Stimulus to Local Contracting] Production of material inviting residents of Degredo to pre-register for professional training courses.
[Support for PG020 Stimulus to Local Contracting] Production of material to research, among those pre-registered in the professional training courses in Povoaçao, who is already vaccinated against Covid.
[Press] Entrepreneurs from Minas Gerais participate in an online lecture on purchasing management.
[Press] Indemnity and financial aid payments more than double in one year and reach R$6.5 billion.
[Press] Public RFP to support productive aquaculture fishing groups is extended until 10/22.
[Press] Young people receive support to be protagonists in the revitalization of the Doce River.
[Press] Occupational safety and quality of life are topics of online lectures in Minas.
[Press] Ronaldo Fraga and artisans from the Home Is Where the Heart Is collection participate in the 5th Creative Week of Tiradentes.
[Press] Municipalities of MG and ES receive around R$ 370 million for investments in health.
[Press] Recoloca Rio Doce Platform is the subject of an online lecture for entrepreneurs from Minas Gerais.
[Press] Unprecedented indemnity service is carried out with indigenous people from Comboios.
[Press] Entrepreneurs from Minas participate in an online lecture on project and contract management.

Customer service channels

Monitoring, by ISC agents, of pending claims of intermediate or final responses, registered in all ISC units.
Participation of ISC agents in training for the qualification and improvement of the services provided by this Channel's employees in the reparation and compensation process with the public: Alignment and Planning for Resumption of Face-to-Face in the Territories - ISC and Dialogue (10/19); Training | Active PIM Contact + Agile Flow (10/22 and 10/28); Alignment on Reopening ISCs (10/28).
Technical alignments with the ISC teams to plan the return of face-to-face services in physical units, an effort made by the Dialogue and Customer Service Channels Management, in line with the Renova Foundation's guidelines regarding the structured return of its face-to-face activities with the reopening of the units Information and Service Centers (ISC) and resumption of services through mobile units.
Execution and monitoring of the Action Plan, together with the teams of the Recovery Programs of the Risoleta Neves HPP (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Reimbursement and Indemnity (PG02), Resumption of Farming Activities (PG17) and Program for Reconstruction of Villages (“Resettlement” - PG08), involving analysis, support to negotiations, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana and the Upper Doce River territories. In the Mid Doce River an analysis was carried out, support was given to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32).
Mobilization of residents of Patrimonio da Lagoa (Sooretama – ES) and Avenida Beira Rio (Linhares – ES) to participate in an Introductory Workshop on Financial Education and a meeting to clarify the dealings with cracks in houses impacted by the dam of the Pequeno River and the flood of the Juparanã lagoon.
In support of activities related to the Simplified Indemnity System (Agile Flow) and the Mediated Indemnity Program (PIM), active contacts were made with the eligible public to inform about the deadline for application/request for assistance.

Dialogue

19 Participatory Seminars on Territorial Actions, involving 297 people, among the affected population and other interested audiences, over the months of August and October, with the objective of presenting and discussing the planning of the Communication, Dialogue, Participation and Social Control Program (PG06), validate the understanding of the focus of action and priority agendas and obtain inputs to complement and improve the planning.
Consolidation and delivery to the Technical Board for Participation, Dialogue and Social Control (CT-PDCS) of Territorial Action Plans (PATs), a document that aims to systematize the planning of PG06 actions in its territories of operation, aimed at promoting information, transparency, participation and social control in thematic focuses and priority agendas for reparation and compensation.
Planning, training applicators and carrying out the Dialogue and Communication Assessment survey, which seeks to: 1) identify the perception of the affected population about the Dialogue and Communication strategies developed so far by the Renova Foundation; 2) identify the Renova Foundation service with its transparency, participation and social control purposes; and 3) to produce program result indicators, agreed with the CT-PDCS, based on an opinion survey done among the affected population.
In Mariana (MG), meetings of the Paracatu de Baixo Working Group were held to discuss the Community's Collective Resettlement and other matters related to reparation. Also in the municipality, the highlight was the holding of a meeting with the Ponte do Gama Community regarding the reparation of collective goods and discussion of the planning of actions for PG06.
Continuity of the Accountability Forums, meetings aimed at presenting the results of the Renova Foundation's reparation and compensation actions in the territories: in the micro-territories of Steel Valley region, Doce River State Park and Rio Casca and Adjacencies, agendas were held for the presentation of the results of the Technical Cooperation Agreements, signed between the municipalities and the Renova Foundation's Social Protection Program and presentation of the actions carried out for the Sewage Collection and Treatment; in Santana do Paraíso (MG), São José do Goiabal (MG) and Bom Jesus do Galho (MG), meetings were held to present the advances of the Simplified Indemnity System; in Naque (MG) and Conselheiro Pena (MG), agendas were held to present the results of the actions of Resumption of Farming Activities, Collection and Treatment of Sewage, Social Protection and advancement of the Simplified Indemnity System.
Meetings with residents of Avenida Beira Rio (Linhares – ES) and the Patrimonio da Lagoa community (Sooretama – ES) to clarify the court decision that defines the service and reparation of families whose properties were affected by the dam on the Pequeno River.
On the topic of Economy and Innovation: in Povoação (Linhares – ES), an agenda was held with the Association of Merchants and Entrepreneurs of Povoação about the inauguration of a community fair; in Barra do Riacho (Aracruz – ES), for the presentation of the Recoloca Rio Doce project; in Mid Doce River, a meeting was held with communities to present the “Impulse" project, aimed at training, advising and monitoring the development of profitable and efficient projects.

Communication

[Communication with Territories] Broadcasting of eight programs (Momento Renova) in six territories, in the weekly schedule of various radio stations in the areas covered by the Foundation. In September, Momento Renova had a total of 48 programs, with 144 insertions in radio stations in municipalities from Mariana to Regência. (Evid 00)
[Mariana] Production and digital distribution of the 18th edition of the Jornada newsletter for the population of Mariana. (Evid 001)
[Mariana] Production of an invitation material for the Dialogue meeting with the Ponte do Gama community. (Evid 002)
[Upper Doce River] Digital production and distribution of the 17th edition of the Terra da Gente newspaper, newsletter with the communities of Barra Longa, Gesteira and Barreto. (Evid 003)
[Doce River Channel] Production of a WhatsApp content with a reminder for those affected in Rio Casca to access the link to the online meeting, on 09/09, about the Simplified Indemnity System. (Evid 004)
[Doce River Channel] Production of a WhatsApp content to invite residents of Bugre, Caratinga, Santana do Paraíso, Sobrália, Ipatinga, Iapu, Ipaba and Fernandes Tourinho to the “Results” Forum on Indemnity System and Dialogue Actions, on 10/05. (Evid 005)
[Doce River Channel] Production of material to invite residents of Bom Jesus do Galho, Dionísio and Pingo-d'Água to the “Results” Forum on Indemnity System and Dialogue Actions, on 10/06. (Evid 006)
[Doce River Channel] Production of a WhatsApp content to invite residents of Rio Casca, São José do Goiabal and Sem-Peixe to the "Results" Forum on Indemnity System and Dialogue Actions, on 10/07. (Evid 007)
[Doce River Channel] Production of a WhatsApp content with a reminder message for residents of Rio Casca, São José do Goiabal and Sem-Peixe about the "Results" Forum on Indemnity System and Dialogue Actions, to be shared on the day of the meeting. (Evid 008)
[Doce River Channel] Production of a WhatsApp content with a reminder message for residents of Bom Jesus do Galho, Dionísio and Pingo-D'Água about the "Results" Forum on Indemnity System and Dialog Actions, shared on the day of the meeting. (Evid 009)
[Doce River Channel] Production of material with a reminder message for residents of Bugre, Caratinga, Santana do Paraíso, Sobrália, Ipatinga, Iapu, Ipaba and Fernandes Tourinho about the "Results" Forum on Indemnity System and Dialog Actions, shared on the day of meeting. (Evid 010)
[Mid Doce River] Audio production for WhatsApp and sound car with the objective of inviting the community to participate in “Results” -Transparency and Accountability Forum in the Doce River Basin - in the Pedra Corrida district, in Periquito. (Evid 011)
[Mid Doce River] Audio production for WhatsApp and sound car with the objective of inviting the community to participate in “Results” - Transparency and Accountability Forum for the Doce River Basin in Naque. (Evid 012)
[Mid Doce River] Production of a WhatsApp content with the objective of inviting the community to participate in "Results" - Transparency and Accountability Forum in Doce River Basin, Cachoeira Escura, Belo Oriente district. (Evid 013)
[Mid Doce River] Production of a WhatsApp content to invite the community to participate in “Results” - Transparency and Accountability Forum for the Doce River Basin - in the Pedra Corrida district, in Periquito. (Evid 014)
[Mid Doce River] Production of a WhatsApp content to invite the community to participate in “Results” - Transparency and Accountability Forum for the Doce River Basin - in Naque. (Evid 015)
[Mid Doce River] Production of a WhatsApp content to disseminate the participatory seminar on the Territorial Action Plan for the Social Dialogue area for the cities of Governador Valadares and Alpercata. (Evid 016)
[Mid Doce River] Production of a WhatsApp content to disseminate the participatory seminar on the Territorial Action Plan for the Social Dialogue area for the cities of Belo Oriente, Naque and Periquito. (Evid 017)
[Mid Doce River] Production of a WhatsApp content to disseminate the participatory seminar on the Territorial Action Plan for the Social Dialogue area for the cities of Conselheiro Pena, Galileia and Tumiritinga. (Evid 018)
[Doce River Mouth] Production of an article on Renova Radio about the applications for the Meliponiculture at the River Mouth. (Evid 020)
[Doce River Mouth] Digital production and distribution of the 18th edition of "Voz da Foz” newsletter, informative with the communities of Areal, Povoação, Entre Rios and Regência. (Evid 021)
[Doce River Mouth] Digital production and distribution of the 11th edition of Jornada Juparanã, newsletter for the communities around the Lagoa. (Evid 022)
[Doce River Mouth] Production and digital distribution of the 10th edition of the Jornada for the population of Degredo. (Evid 023)
[Doce River Mouth] Production of an article for Renova Radio about the beginning of drainage works in Patrimônio da Lagoa, in Sooretama. (Evid 024)
[Doce River Mouth] Production of material inviting the Regência community to a meeting about the community's water supply system. (Evid 025)
[Doce River Mouth] Production of material for the community of Aracruz to inform about the restructuring of the service provided by the Information and Service Center (ISC). (Evid 026)
[Doce River Mouth] Production of material for the Povoação community to inform about the restructuring of the service provided by the Information and Service Center (ISC). (Evid 027)
[Doce River Mouth] Production of material for the Regency community to inform about the restructuring of the service provided by the Information and Service Center (ISC). (Evid 028)
[Support to Institutional Relations] Production of a program by Renova Radio on the transfer to municipalities for investments in health by the Fund of R$ 150 million. (Evid 029)
[Support to Institutional Relations] WhatsApp audio production for the Calha territory on the transfer to municipalities for investments in health by the Fund of R$ 150 million. (Evid 030)
[Support to Institutional Relations] Production of a Radio Renova program for the Calha territory on the transfer to municipalities for investments in health by the Fund of R$ 150 million. (Evid 031)
[Support to Institutional Relations] Preparation of material with information on the transfer of R$ 150 million from the Fund for investments in health, highlighting the municipalities of Calha. (Evid 032)
[Support to Institutional Relations] Production of material to publicize investments of R$ 150 million for the health area and the specific amount for the municipality of Resplendor. (Evid 033)
[Support to Institutional Relations] Production of material to publicize investments of R$ 150 million for the health area and the specific amount for the municipality of Itueta. (Evid 034)
[Support to Institutional Relations] Production of material to publicize investments of R$ 150 million for the health area and the specific amount for the municipality of Aimorés. (Evid 035)
[Support to Institutional Relations] Production of material to publicize investments of R$ 150 million in the health area and the specific amount for the municipality of Baixo Guandu. (Evid 036)
[Support to Institutional Relations] Production of material to publicize investments of R$ 150 million for the health area and the specific amount for the municipality of Colatina. (Evid 037)
[Support to Institutional Relations] Production of a radio program to publicize the Health Fund, focusing on resources for the Regional Hospital of Governador Valadares and for the municipal governments of the affected cities. (Evid 038)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp content clarifying that the Simplified Indemnity System undergoes permanent changes to comply with court decisions. (Evid 039)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an article for Renova Radio clarifying that the Simplified Indemnity System undergoes permanent alterations to comply with court decisions. (Evid 040)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material for a Radio Renova program with clarifications on the operation of the Simplified Indemnity System. (Evid 041)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp content with guidance for lawyers on the deadlines for applications in the Simplified Indemnity System. (Evid 042)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp content clarifying to lawyers that divergent and/or contradictory changes in self-declaration result in a negative in the Simplified Indemnity System. (Evid 043)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp content informing that the Attorney’s Portal undergoes constant adjustments to comply with court sentences. (Evid 044)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material for the community of Degredo on the service channels to clarify doubts regarding the Simplified Indemnity System. (Evid 045)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a WhatsApp content with information on the deadline for those affected from locations with a sentence for the Simplified Indemnity System to opt for the Mediated Indemnity Program (PIM). (Evid 046)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of material with information for lawyers on the inclusion of the "Self-declaration of not belonging to the village indigenous community" in the procedures for those affected by Resplendor to adhere to the Simplified Indemnity System. (Evid 047)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program about the Simplified Indemnity System with accountability for one year of the system's implementation by the 12th Federal Court. (Evid 048)
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program about the Simplified Indemnity System with information about the deadlines and steps to deliver the necessary documentation. (Evid 049)
[Support for PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Publication of a post on Renova's social networks about the audiovisual workshop with the quilombolas of Degredo. (Evid 50)
[Support to PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Production of material/invitation for enrollment in the second module of the training course for quilombola leaders in Degredo. (Evid 051)
[Support to PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Production of a folder on the Quilombola Basic Environmental Plan (QBEP) in Degredo. (Evid 052)
[Support to PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Production of an article for the radio on the second module of the training workshop for quilombola leaders. (Evid 053)
[Support for PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Production of the Momento Renova radio program about the audiovisual workshop held with young people and adults from the quilombola community of Degredo. (Evid 054)
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Production of posters with institutional and health and safety information to guide visitors at the resettlement entrance in Bento Rodrigues. (Evid 055)
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Production of a digital photo album to follow up on the progress of construction work on the houses. (Evid 056)
"[Support to PG008 Reconstruction of Villages - Paracatu] Preparation of an audio file for dissemination in the resettlement of Paracatu de Baixo, by means of a sound car, with information on work safety and sanitary protocols in relation to covid -19. (Evid 057)
"
[Support to PG008 Reconstruction of Villages - Paracatu] Elaboration of an invitation-pill to be sent to families participating in the symbolic event Brick Fundamental in Paracatu de Baixo, held on 09/15/2021. (Evid 058)
[Support to PG008 Reconstruction of Villages - Paracatu] Elaboration of a pill-flyer in PDF format to be sent to the families participating in the symbolic event Fundamental Brick in Paracatu de Baixo. The piece brought information about the transportation of guests. (Evid 059)
[Support to PG008 Reconstruction of Villages - Paracatu] Development of a video/animated banner for presentation during the symbolic event Fundamental Brick in Paracatu de Baixo. (Evid 060)
[Support to PG008 Reconstruction of Villages - Paracatu] Development of banners for the symbolic event Fundamental Brick of Paracatu de Baixo. (Evid 061)
[Support to PG008 Reconstruction of Villages - Paracatu] Creation of banners for the symbolic event Fundamental Brick in Paracatu de Baixo. (Evid 062)
[Support to PG008 Reconstruction of Villages - Paracatu] Development of a video with the timeline and history of the works for the symbolic event Fundamental Brick in Paracatu de Baixo. (Evid 063)
[Doce River Mouth] Publication of a post on the Renova Foundation's social networks about enrollment in the Meliponiculture at the River Mouth. (Evid 019)
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 27th edition of Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement. (Evid 064)
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 28th edition of the Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement. (Evid 065)
[Support to PG008 Reconstruction of Villages - Paracatu] Production of a newsletter on precautionary inspection activities in residences in Furquim, for the start of works on the Water Supply System, in compliance with one of the socio-environmental conditionals of the resettlement of Paracatu de Baixo. (Evid 066)
[Support for PG008 Reconstruction of Villages] Disclosure on Renova's social media about the beginning of the renovation works at Band House of Monsenhor Horta. (Evid 067)
[Support to PG010 Recovery of All Other Impacted Communities and Infrastructure] Production of a WhatsApp content informing the expansion of work schedules in the Exhibition Center. (Evid 068)
[Support to PG011 Recovery of Schools and School Community Reintegration Program] Production of an invitation-pill for a meeting on hybrid return for the school in Paracatu de Baixo. (Evid 069)
[Support to PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp content to publicize entries for the Technical Reserve webinar at the Primavera dos Museus event. (Evid 070)
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp content about the virtual meeting of the Cultural Heritage Reparation Plan for Barra Longa residents. (Evid 071)
[Support for PG012 Historical, Cultural and Artistic Memory] Production of a WhatsApp content about the virtual meeting of the Cultural Heritage Reparation Plan for the residents of Santa Cruz do Escalvado and Rio Doce. (Evid 072)
[Support to PG012 Historical, Cultural and Artistic Memory] Production of an invitation pill to the participants of the Diagnosis of Mariana's Cultural References. (Evid 073)
[Support to PG013 Tourism, Culture, Sports and Recreation] Posting on the social networks of the Renova Foundation about the project Nature Around Us, supported by the Doce RFP and implemented in Povoação. (Evid 074)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of material to inform that the enrollment in the Public Call for the Selection of Projects to Support Productive Groups in Fisheries and Aquaculture runs until 10/04. (Evid 075)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of a WhatsApp content with the objective of inviting fishermen from the Doce River Channel territory to a meeting to clarify the Public Call for the Selection of Projects to Support Productive Groups in Fisheries and Aquaculture. (Evid 076)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of a WhatsApp content to invite fishermen from Conselheiro Pena, Galileia and Tumiritinga to participate in the clarification meeting on the Public Call for the Selection of Projects to Support Productive Groups in Fisheries and Aquaculture. (Evid 077)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of a WhatsApp content to invite fishermen from Governador Valadares and Periquito to participate in the clarification meeting on the Project Selection Call to Support Productive Groups in Fishing and Aquaculture. (Evid 078)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of material inviting the community of Resplendor, Itueta and Aimorés to a meeting on the Call for Fishing and Aquaculture Productive Groups. (Evid 079)
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Posts on the Renova Foundation's social networks reinforcing the continuity of entries for the Public Call for Selection of Projects to Support Productive Groups in Fishing and Aquaculture. (Evid 80)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of an article at Renova Radio to reinforce the entries in the Public Call for the Selection of Projects to Support Productive Groups in Fishing and Aquaculture. (Evid 081)
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of material reinforcing the continuity of registrations for the Public Call for the Selection of Projects to Support Productive Groups in Fishing and Aquaculture. (Evid 082)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of an article on the extension of registrations in the Public Call for the Selection of Projects to Support Productive Groups in Fishing and Aquaculture for 10/22. (Evid 083)
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of material to inform about the extension of registrations in the Public Call for the Selection of Projects to Support Productive Groups in Fisheries and Aquaculture for 10/22. (Evid 084)
[Support to PG017 Resumption of Farming Activities] Production of a WhatsApp content to invite rural producers in Tumiritinga to participate in the 1st Round of Technical Assistance and Rural Extension (ATER). (Evid 085)
[Support to PG018 Economic Development and Diversification] Creation of an email marketing invitation for a lecture on Innovation in Companies for Minas Gerais. (Evid 086)
[Support to PG020 Stimulus to Local Contracting] Creation of a pill to announce the vacancy of supply assistant. (Evid 087)
[Support to PG020 Stimulus to Local Contracting] Production of an article informing about pre-registration in professional training courses in Regency and Povoação. (Evid 088)
[Support for PG020 Stimulus to Local Contracting] Posting on Renova's social networks informing about pre-registration for professional training courses in Regencia and Povoação. (Evid 089)
[Support to PG020 Stimulus to Local Contracting] Production of a WhatsApp content about pre-registration in professional training courses in Povoação. (Evid 090)
[Support to PG020 Stimulus to Local Contracting] Production of a WhatsApp content about pre-registration in professional training courses in Regencia. (Evid 091)
[Support to PG020 Stimulus to Local Contracting] Production of material on the applications for hiring the Apprentice Program in Mariana. (Evid 092)
[Support to PG020 Stimulus to Local Contracting] Production of material on the deadline for applications for hiring the Apprentice Program in Mariana. (Evid 093)
[Support to PG020 Stimulus to Local Contracting] Production of material to publicize job vacancies available on the Recoloca Rio Doce platform for the region of Governador Valadares. (Evid 094)
[Support to PG020 Stimulus to Local Contracting] Production of material to publicize job vacancies available on the Recoloca Rio Doce platform for Governador Valadares. (Evid 095)
[Support to PG020 Stimulus to Local Contracting] Production of a WhatsApp content to publicize job vacancies available at the pipeline project in Governador Valadares through Recoloca Rio Doce. (Evid 096)
[Support to PG020 Stimulus to Local Contracting] Production of a WhatsApp content to publicize job vacancies available for socio-environmental/environmental technicians in Governador Valadares through Recoloca Rio Doce. (Evid 097)
[Support to PG023 Tailings Management] Production of a radio program on the results of the study by Professor and Doctor Carlos Tucci, which point to a 34% reduction in the volume of tailings in the Doce River bed. (Evid 098)
[Support to PG026 Recovery of Permanent Preservation Areas PPA] Dissemination in social media about the preservation of PPAs and awareness of rural producers regarding the inadequate access of cattle to the areas. (Evid 099)
[Support to PG032 Improvement of Water Supply Systems] Production of a digital newsletter on water quality, repair actions that contribute to improving water quality, water supply system and improvements in the systems of the municipality of Itueta. (Evid 100)
[Support to PG032 Improvement of Water Supply Systems] Production of a digital newsletter on water quality, repair actions that contribute to improving water quality, water supply system and improvements in the systems of the municipality of Resplendor. (Evid 101)
[Support for PG032 Improvement of Water Supply Systems] Production of a radio program with updates on the progress of the installation of pipes and paving in the works of the urban stretch of the Governador Valadares Pipeline. (Evid 102)
[Support to PG032 Improvement of Water Supply Systems] Production of video article with updates on the progress of the installation of pipes and paving in the works of the urban section of the Governador Valadares Pipeline. (Evid 103)
[Support to PG033 Education Program for the Revitalization of Rio Doce] Production of a radio program on the Young Leadership Training, with an update on the current stage of project elaboration and testimonials from the people who participate in the project. (Evid 104)
[Support to PG035 Information for the Population] Invitation to participate in the second academic webinar - preparatory action for launching and operating the TIC Technical Information Center virtual repository. (Evid 105)
[Support to PG035 Information for the Population] Audio production contextualizing the Trails of Memory project, to be circulated along with the invitation pill sent to the participants. (Evid 106)
[Support to PG035 Information for the Population] Production of an invitation pill to participants of the first edition of the Trails of Memory workshop, preparatory action for the operation of the Technical Information Center virtual repository. (Evid 107)
[Support to PG035 Information for the Population] Production of a reminder pill for the participants of the first edition of the Trails of Memory workshop, a preparatory action for the operation of the Technical Information Center virtual repository. (Evid 108)
[Support to PG035 Information for the Population] Production of material to invite participants of the second edition of the Trails of Memory workshop, preparatory action for the operation of the Technical Information Center virtual repository. (Evid 109)
[Support to PG035 Information for the Population] Production of a reminder pill for the participants of the second edition of the workshop Trails of Memory, preparatory action for the operation of the Technical Information Center virtual repository. (Evid 110)
[Support to PG038 Doce River Basin Monitoring Program] Production of a WhatsApp content inviting residents of the cities of Governador Valadares and Alpercata to a meeting to present the actions of the Monitoring Program of the Rio Doce Basin. (Evid 111)
[Support to SLU] Production of a radio program about the RFP Forest Restoration with the assessment of entries so far, in addition to an invitation from a rural producer for others to enroll. (Evid 112)
[Press] About 4,000 hectares of rural properties have already been entered in a public RFP that combines environmental preservation and extra income
[Press] MG and ES will receive R$ 150 million in resources for investments in health
[Press] Innovation is the subject of an online and free lecture for entrepreneurs from Minas Gerais
[Press] Stingless bee breeding project opens applications for families in Linhares
[Press] Ecological restoration project in a stretch of the Gualaxo River restores conditions in the region
[Press] Doce River Development Fund is the subject of an online lecture for entrepreneurs from Minas Gerais
[Press] Mariana's centenary building is restored and will house the story of one of the first bands in Brazil
[Press] Applications for the Young Apprentice Program in Mariana and districts are open
[Press] Traditional “saints” revive religious celebrations in Mariana and Upper Doce River
[Press] First stage of sanitation works in Dionísio will benefit 2,600 people

Customer service channels

Monitoring, by ISC agents, of claims registered in all ISC units that are pending intermediate or final responses. (Relevant Fact_001)
Participation of ISC agents in training for the qualification of employees of this Channel in the reparation and compensation process: alignment on Agile Flow for the team in the territory of Mariana (09/22) and Recycling of guidelines on feedback to claims (09/22) (Relevant Fact_002)
Execution and monitoring of the Action Plan, with the teams of the Recovery Programs of the Risoleta Neves UHE (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Resumption of Farming Activities (PG17) and the Reconstruction of Villages Program (“Resettlement ” - PG08), involving analysis, support to negotiations, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims related to the themes in the territories of Mariana (MG) and Upper Doce River (MG) (Relevant Fact_003)
Analysis, support to the handling and feedback of requests related to the Governador Valadares Pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32) in the Mid Doce River territory (MG) (Relevant Fact_004)
Support in the mobilization for the Participatory Seminars on Territorial Actions with the population of Baixo Guandu, Colatina, Aracruz, Linhares and Sooretama (ES) for the presentation and participatory discussion of the planned actions of the Communication, Participation, Dialogue and Social Control Program (PG06) for the municipalities. (Relevant Fact_005)
Analysis of Claims registered in the territory of Espírito Santo on the theme of the Renova Foundation – Updating of Personal Information to support negotiations for forwarding and finalizing the claims (Relevant Fact_006)

Dialogue

During the period, we highlight the holding of Participatory Seminars on Territorial Actions, which aim to carry out the presentation and participatory discussion of the focus of action of the Communication, Participation, Dialogue and Social Control Program (PG06) planned for the territories served (Annex 2)
In the territory of Upper Doce River, meetings were held with the working groups of the municipalities of Rio Doce and Santa Cruz do Escalvado to implement the actions of the Cultural Heritage Reparation Plan, specifically the focus of action "business incubator of sociocultural projects" and “Audiovisual recording and musical training”. Also on the subject, highlight the meetings to discuss the reparation plan based on the Cultural References Diagnosis (Annex 3)
Focusing on actions for the Resumption of Aquaculture and Fishing Activities, the highlight was the holding of meetings with fishermen from Doce River Channel, Mid Doce River and Espírito Santo to clarify the first Project Selection Call to support Fishing and Aquaculture activities (Annex 4)
Announcement and clarification actions on the Simplified Indemnity System (Agile Flow) continue to be an important agenda for Social Dialogue actions in this period, and include holding collective meetings, personalized talks and systematic sending of newsletters and support for clarification of any questions the affected parties and attorneys might have on how to use the Attorney’s Portal. In Doce River Channel, a highlight is the holding of meetings with residents and the Affected Committees of Ipatinga (MG), Rio Casca (MG) and São José do Goiabal (MG) to clarify doubts (Annex 5)
In Tumiritinga (MG) a meeting was held with rural producers in the municipality to discuss the actions initiated by Ater aimed at resuming agricultural activities in the locality (Annex 6)
Regarding the topic of Social Protection, the highlight was the holding of meetings with residents of Linhares (ES), Marilândia (ES), Colatina (ES), Sooretama (ES), Aracruz (ES) to present the Program's actions and release the results of the Social Protection Notice (Annex 7)

Ombudsman's Office

There were no relevant facts this month.

Ombudsman's Office

There were no relevant facts this month.

Communication

[Press] Music classes for children and young people from Baixo Guandu with open enrollment.
[Press] Professional fishermen and regularized fish farmers can apply for a RFP to receive support for the resumption of production.
[Press] Mariana Labs opens applications for the selection of innovative businesses in the city.
[Press] People Management and Leadership is the subject of a lecture for entrepreneurs from Minas Gerais.
[Press] Simplified Indemnity System has extended membership term in MG and ES.
[Press] Free virtual meeting clears doubts about the Mariana Labs program.
[Press] Transfer of the integrated agenda to 38 municipalities and governments in MG and ES is concluded.
[Press] Unprecedented study identifies the risk of extinction of aquatic species in the Doce River Basin.
[Press] Mariana Labs extends enrollment to select innovative businesses in the city.
[Press] Simplified Indemnity System advances with payments in all 28 locations with judgment.
[Press] Project encourages rural producers to reforest the Doce basin.
[Press] Online lecture leads information to increase business sales in Minas.
[Press] Video series brings information about the adoption and responsible care of animals.
[Press] Progress in resettlement works generates around 750 job opportunities.
[Press] Progress in resettlement works generates around 750 job opportunities.
[Press] Training in tourism is open to registration for professionals from MG and ES.
[Press] Establishment of vegetable gardens and orchards strengthen sustainable agriculture in Minas Gerais municipalities.
[Press] Renova Foundation completes the transfer of funds to the Regional Hospital of Governador Valadares.
[Press] Santana do Paraíso City Hall acquires a dump truck to improve selective collection.
[Communication with Territories] Broadcast of nine programs (Momento Renova) in six territories in weekly radio schedules of several radio stations in the region within the scope of the Foundation. In August, Momento Renova had a total of 54 programs, with 162 insertions on radio stations in municipalities from Mariana to Regência.
[Mariana] Digital production and distribution of the 15th edition of the “Voz da Comunidade” newsletter, created with the communities of Mariana.
[Upper Doce River] Digital production and distribution of the 10th edition of the Jornada bulletin for the population of Barra Longa.
[Upper Doce River] Digital production and distribution of the 10th edition of the Jornada bulletin for the population of Rio Doce and Santa Cruz do Escalvado.
[Upper Doce River] Production of an article for Renova Radio on the judicialization process.
[Doce River Channel] Digital production and distribution of the 9th edition of the Jornada Bulletin for the population of the Calha do Rio Doce territory.
[Doce River Channel] Production of WhatsApp content inviting residents of São José do Goiabal to a virtual meeting, on 08/26, about the Simplified Indemnity System.
[Doce River Channel] WhatsApp content inviting residents from Rio Casco for a virtual meeting on the Simplified Indemnity System on 09/09.
[Doce River Channel] Production of WhatsApp content inviting producers from Revés do Belém (Bom Jesus do Galho) and Messias Gomes (São José do Goiabal) to a meeting on Agricultural Productive Units, within the Quintais Produtivos project, on 08/24.
[Mid Doce River] Digital production and distribution of the 8th edition of the Jornada Bulletin for the population of Governador Valadares.
[Mid Doce River] Digital production and distribution of the 9th edition of the Jornada Bulletin for the population of Belo Oriente, Naque and Periquito.
[Mid Doce River] Digital production and distribution of the 6th edition of the Jornada Bulletin for the population of Conselheiro Pena, Galileia and Tumiritinga.
[Lower Doce River] Production and digital distribution of the 13th edition of the Jornada bulletin for the population of the Baixo Rio Doce territory.
[Doce River mouth] Digital production and distribution of the 17th edition of the Jornada Bulletin for the population of Linhares.
[Doce River mouth] Digital production and distribution of the 9th edition of Jornada Bulletin for the community of Degredo.
[Doce River Mouth] Production of content on drainage works in the community of Patrimônio da Lagoa, in Sooretama.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in all locations informing that the deadline for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Aimorés informing that the deadline for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Aracruz informing that the deadline for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Baguari informing that the deadline for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Baixo Guandu stating that the deadline for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected by Bugre informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Cachoeira Escura informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Caratinga informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for people affected by Colatina informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Conceição da Barra informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Galileia informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Ipaba do Paraíso informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Ipaba informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Itueta informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Linhares informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Marilandia informing that the deadline for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Naque informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Periquito informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Pingo-d'Água informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Ponte Nova stating that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected by Resplendor informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected by Revés do Belém informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Rio Doce informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Santa Cruz do Escalvado informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in São José do Goiabal informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected by Sem-Peixe informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Senhora da Penha informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Tumiritinga informing that the term for joining the Simplified Indemnity System was extended to 10/31.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content informing that the Degredo community now has access to the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Dissemination of WhatsApp audio informing that the Degredo community now has access to the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program informing that the Degredo community now has access to the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program with an article on the extension of the period for joining the Simplified Indemnity System to 10/31, citing the locations of Upper Doce River.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program with an article on the extension of the term of adhesion to the Simplified Indemnity System to 10/31, citing the localities of the Mid Doce River.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program with an article on the extension of the period for joining the Simplified Indemnity System to 10/31, citing the localities of Lower Doce River.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program with an article on the extension of the period for joining the Simplified Indemnity System to 10/31, citing the locations of Doce River Channel.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Dissemination of WhatsApp audio on the extension of the term of adhesion to the Simplified Indemnity System to 10/31, citing the locations of Doce River Channel.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content with information on the 20 thousand indemnity payments made by the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content disclosing the first indemnity payments by the Simplified Indemnity System for five locations.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content disclosing the first indemnity payments by the Simplified Indemnity System for Santa Cruz do Escalvado and Ponte Nova.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content disclosing the first indemnity payments by the Simplified Indemnity System for São José do Goiabal and Pingo-D'Água.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content disclosing the first indemnity payments by the Simplified Indemnity System for Tumiritinga and Galileia.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content with information about deadlines and rules for attorneys to submit applications to the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content informing that the municipality of Dionísio becomes part of the Simplified Indemnity System as of 09/08.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content informing that the municipality of Rio Casca becomes part of the Simplified Indemnity System as of 09/08.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content with explanations on the functioning of the Renova Foundation and the Simplified Indemnity System.
[Support to PG004 Recovery of Quality of Life of other Peoples and Traditional Communities] Production of content to publicize the registration of audiovisual workshops for the community of Degredo.
[Support to PG004 Recovery of Quality of Life of other Peoples and Traditional Communities] Dissemination of a post on the Renova Foundation's social networks about the training of quilombola leaders in the Quilombola Basic Environmental Plan (QBEP).
[Support to PG005 Social Protection Program] Production of WhatsApp content informing that Ipatinga and the Renova Foundation signed the Technical and Financial Cooperation Agreement to strengthen actions in the assistance area.
[Support to PG005 Social Protection Program] Release of an WhatsApp audio informing that Ipatinga and the Renova Foundation signed the Technical and Financial Cooperation Agreement to strengthen actions in the assistance area.
[Support to PG005 Social Protection Program] Production of a radio program informing that Ipatinga and the Renova Foundation signed the Technical and Financial Cooperation Agreement to strengthen actions in the assistance area.
[Support to PG005 Social Protection Program] Production of an article for Renova Radio on the result of the Social Assistance RFP.
[Support to PG005 Social Protection Program] Production of content disclosing that the result of the Social Assistance RFP is available on the Renova Foundation website.
[Support to PG006 Pillar of Ombudsman's Office] Production of an article for Renova Radio on the flow and service of the Ombudsman of the Renova Foundation.
[Support to PG007 Animal Assistance Program] Production of the second video on responsible guardianship and adoption of rescued animals.
[Support to PG007 Animal Assistance Program] Production of the third video on responsible guardianship and adoption of rescued animals.
[Support to PG007 Animal Assistance Program] Production of an article for Renova Radio on responsible guardianship and adoption of rescued animals.
[Support to PG007 Animal Assistance Program] Production of a catalog showing the animals rescued after the Fundao dam collapse that are available for adoption for the Animal Adoption Event.
[Support to PG007 Animal Assistance Program] Production of a QR code panel for the Animal Adoption Event leading to a landing page storing newsletters on responsible animal guardianship.
[Support to PG008 Reconstruction of Villages - Paracatu] Preparation of an audio file for dissemination in the resettlement of Paracatu de Baixo, by means of a sound car, with information on work safety and sanitary protocols in relation to covid -19.
[Support to PG008 Reconstruction of Villages - Paracatu] Preparation of an audio file for dissemination at the entrance of the Paracatu de Baixo resettlement restaurant with information on sanitary protocols in relation to covid -19.
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 25th edition of Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement.
[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 26th edition of the Panorama of the Construction Works of Paracatu de Baixo with the main advances in resettlement.
[Support to PG008 Reconstruction of Villages - Paracatu] Production of a biweekly newsletter for the families of the resettlement of Paracatu de Baixo with the progress of works, photos and status of public goods projects.
[Support to PG008 Reconstruction of Villages] Creation of content on the start of the works at Casa da Banda Monsenhor Horta and information about the works.
[PG008 Reconstruction of Villages Support] Creation of hoarding panels with the history of Casa da Banda Monsenhor Horta and information about the works.
[Support to PG008 Reconstruction of Villages] Production of video 1 on the guidelines of the Social and Environmental Manual of the Renova Foundation, in compliance with the social and environmental conditions of resettlements.
[Support to PG008 Reconstruction of Villages] Production of video 2 on the guidelines of the Renova Foundation's Social and Environmental Manual, in compliance with the socio-environmental constraints of resettlements.
[Support to PG012 Historical, Cultural and Artistic Memory] Announcement in the social media of the Renova Foundation about the distribution of religious cards to the communities.
[Support to PG012 Historical, Cultural and Artistic Memory] Production of WhatsApp content inviting the residents of Barra Longa to the Remote Collective Dialogue on the reparation of cultural events, with the theme of sport, recreation and culture.
[Support to PG012 Historical, Cultural and Artistic Memory] Production of WhatsApp content inviting the residents of Santa Cruz do Escalvado and Rio Doce to the Remote Collective Dialogue on the reparation of cultural events, with the theme of sports, recreation and culture.
[Support to PG012 Historical, Cultural and Artistic Memory] Production of WhatsApp content inviting the residents of Barra Longa to the Remote Collective Dialogue on the reparation of cultural events, with the themes of handicrafts and party calendar.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of WhatsApp content inviting the residents of Santa Cruz do Escalvado and Rio Doce to the Remote Collective Dialogue on the reparation of cultural events, with the themes of handicrafts and party calendar.
[Support for PG012 Historical, Cultural and Artistic Memory] Production of WhatsApp content inviting the residents of Barra Longa to the Remote Collective Dialogue on the reparation of cultural events, with the theme of audiovisual recording and musical training.
[Support to PG012 Historical, Cultural and Artistic Memory] Production of WhatsApp content inviting the residents of Santa Cruz do Escalvado and Rio Doce to the Remote Collective Dialogue on the reparation of cultural events, with the themes of audiovisual recording and musical training.
[Support to PG013 Tourism, Culture, Sports and Recreation] Announcement in social media accounts of Renova Foundation on training for entrepreneurs and tourism leaders in Mariana, Marliéria, Governador Valadares and Linhares between 08/31 and 09/03.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of WhatsApp content with information about the Reading Incentive project.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio on the Reading Incentive Project.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of a post for the Renova Foundation's social network about the Reading Incentive Project.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation-pill for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism to Mariana.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism to Marliéria and Governador Valadares.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism in Linhares.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Barra Longa.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Aimorés, Baixo Guandu and Colatina.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Barra do Riacho (Aracruz).
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation-pill for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Itueta and Marilandia.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism to Resplendor.
[Support to PG013 Tourism, Culture, Sports and Recreation] Elaboration of an invitation for the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Rio Doce and Santa Cruz do Escalvado.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism to Mariana.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism to Marlieria and Governador Valadares.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism to Linhares.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Barra Longa.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Aimores, Baixo Guandu and Colatina.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Itueta and Marilandia.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Barra do Riacho (Aracruz).
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present diagnoses of sport, culture, recreation and tourism for Rio Doce and Santa Cruz do Escalvado.
[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of an email marketing on the second cycle of virtual meetings to present the diagnosis of sport, culture, recreation and tourism to Resplendor.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of a radio program about the Natureza Por Perto project, supported by the Doce RFP, in Povoaçao, which installed educational signs and signage in the community.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio about the project Garoupa Estamparia, from Aracruz, supported by the Doce RFP.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an invitation for entrepreneurs and tourism leaders from Mariana, Marlieria, Governador Valadares and Linhares to participate in the training between 08/31 and 09/03.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio about the project Universo em Um Livro, held in Sooretama, supported by the Doce RFP.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio about the Crab Festival, supported by the Doce RFP, which takes place in Pontal do Ipiranga.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio about the delivery of the Gomes Freire square and archaeological finds.
[Support to PG013 Tourism, Culture, Sports and Recreation] Production of an article for Renova Radio about the Mariana Criativa project, supported by the Doce RFP.
[Support to PG014 Support for Physical and Mental Health of the Impacted Population] Production of an article for Renova Radio on the delivery of personal protective equipment to the Barra Longa Department of Health.
[Support to PG015 Incentive to Innovation] Post announcement on social media by the Renova Foundation about registration for innovative projects in Mariana.
[Support to PG015 Incentive to Innovation] Production of an article for Renova Radio on the application of innovative projects for Mariana Labs.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of content to inform about the beginning of enrollment in the Fishing RFP aimed at productive groups (fishing and aquaculture).
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of an e-mail marketing to inform about the beginning of enrollment in the Fishing RFP aimed at productive groups (fishing and aquaculture).
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Production of a radio program to inform about the beginning of enrollment in the Fishing RFP aimed at productive groups (fishing and aquaculture).
[Support for PG016 Resumption of Aquaculture and Fishing Activities] Posting on the social networks of the Renova Foundation about the beginning of enrollment in the Fishing RFP for productive groups (fishermen and fish farmers).
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Production of a digital booklet with the main information about the Public RFP for Project Selection of Fisheries and Productive Groups of Aquaculture and Fishing.
[Support for PG017 Resumption of Farming Activities] Production of an article for Renova Radio on the pilot project for the implementation of productive yards at the Barra Longa headquarters.
[Support for PG017 Resumption of Farming Activities] Production of an article for Renova Radio on the demonstration units of circular agroecological gardens in Barra Longa.
[Support for PG017 Resumption of Farming Activities] Release of post on Facebook by the Renova Foundation about the pilot project for the implementation of productive yards at the Barra Longa headquarters
[Support for PG018 Economic Development and Diversification] Announcement on social networks about the 4th Lecture of the Supplier Development Program on how to attract more customers to companies.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana by the Recoloca Rio Doce platform in partnership with Sine.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana (Resettlements) by the Recoloca Rio Doce platform in partnership with Sine.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana (Resettlements) by the Recoloca Rio Doce platform in partnership with Sine.
[Support to PG020 Stimulus to Local Contracting] Elaboration of WhatsApp content about job vacancies in Mariana (Resettlements) by the Recoloca Rio Doce platform in partnership with Sine.
[Support to PG020 Stimulus to Local Contracting] Production of an article for Renova Radio on the registration and vacancies of Recoloca Rio Doce.
[Support to PG020 Stimulus to Local Contracting] Production of content to advertise job vacancies available on the Recoloca Rio Doce platform for Rio Bananal.
[Support to PG026 Recovery of Permanent Protection Areas PPA] Creation and production of a pamphlet on awareness of rural landowners about the preservation of Permanent Protection Areas (PPAs), especially by cattle invasion to Mariana, Barra Longa, Rio Doce and Santa Cruz of the Escalvado.
[Support to PG032 Improvement of Water Supply Systems] Production of a radio program inviting the population of Mascarenhas (Baixo Guandu) to the “Results” Forum on water quality, reparation actions that contribute to the improvement of water quality and actions to re-establish the water withdrawal system in the Doce river.
[Support to PG032 Improvement of Water Supply Systems] Production of a radio program inviting the population of Mascarenhas (Baixo Guandu) to the “Results” Forum on water quality, reparation actions that contribute to the improvement of water quality and actions to re-establish the water withdrawal system in the Doce river.
[Support to PG032 Improvement of Water Supply Systems] Production of a newsletter about the “Results” Forum held in Mascarenhas (Baixo Guandu) with information on water quality, reparation actions that contribute to improving water quality and actions to restore the water withdrawal system in the Doce river. The population was also informed about the start of water withdrawal from the Doce River and distribution to the community and the removal of a water truck.
[Support to PG032 Improvement of Water Supply Systems] Production of a radio program inviting the population to the “Results” Forum in Resplendor on water quality, reparation actions that contribute to the improvement of water quality and actions to restore the water withdrawal system of the Doce river.
[Support for PG032 Improvement of Water Supply Systems] Production of content inviting the population of Resplendor to participate in the “Results” Forum on the themes of water quality, reparation actions that contribute to improving water quality and actions to restore the system of water withdrawal in the Doce river.
[Support to PG035 Information for the Population] Creation of an invitation material for registration in the Knowledge of the Agenda academic webinar.
[Support to PG035 Information for the Population] Creation of a reminder material for registration in the Knowledge of the Agenda academic webinar.
[Support to PG038 Doce River Basin Monitoring] Production of an article for Renova Radio on a study by Professor Carlos Tucci on water quality.

Customer service channels

Participation of ISC agents in training for the qualification of employees of this Channel in the reparation and compensation process: recycling for guidance on how to respond to complaints.
Execution and monitoring of the Action Plan, with the teams of the Recovery Programs of the Risoleta Neves UHE (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Resumption of Farming Activities (PG17) and the Reconstruction of Villages Program (“Resettlement ” - PG08), involving analysis, support to negotiations, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims linked to those topics, in the Mariana (MG) and Upper Doce River (MG) territories.
Analysis, support to the handling and feedback of requests related to the Governador Valadares pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32) in the Mid Doce River territory (MG).
Analysis of claims related to the Water Treatment and Alternative Water Withdrawal Program (PG32) in Espirito Santo to supplement the planning of feedback to claims.
Monitoring, by ISC agents, of claims registered in all ISC units that are pending intermediate or final responses.

Dialogue

In Mariana (MG) visits were made to the collective resettlement works of Bento Rodrigues and Paracatu de Baixo with the participation of the Presidency of the Renova Foundation, representatives of the Public Authorities of Mariana and the Commission of Affected Parties. The meeting aimed to present the progress of the works and agree on schedules to ensure the speed of actions shared between the City Hall and the Renova Foundation.
In Upper Doce River, meetings were held with residents of Barra Longa (MG), Rio Doce (MG) and Santa Cruz do Escalvado (MG) to present and plan the actions of the Reparation Plan for the Cultural Heritage of the municipalities, carried out from the Cultural References Diagnosis of the affected communities, in partnership with UNESCO, with a focus on Culture, Sport and Recreation actions.
In the municipality of Rio Doce (MG) a meeting was held with the Fishermen’s Association of Rio Doce (Asperdoce) to discuss the Public RFP Plan for the Recovery of Fisheries and Aquaculture, with a focus on supporting projects for the resumption of productive activities.
Announcement and clarification actions on the Simplified Indemnity System (Agile Flow) continue to be an important agenda for Social Dialogue actions in this period, and include holding collective meetings, personalized talks and systematic sending of newsletters and support for clarification of any questions the affected parties and attorneys might have on how to use the Attorney’s Portal. Highlighting: in Doce River Channel, meetings were held with residents and the Commission of the Affected Parties of Rio Casca (MG), São Domingos do Prata (MG), São José do Goiabal (MG), Pingo D'Agua (MG) for the transfer of information, clarifications and reception of inquiries about the system. In Conselheiro Pena (MG) a meeting was held with leaders and rural producers on the subject.
In August, meetings of the Monitoring Committees of the actions of the Municipal Plan for Social Protection Reparation were held in Bom Jesus do Galho (MG), Ipaba (MG), Santana do Paraíso (MG) and Itueta (MG).
Meetings were held to present the “Doce Alive” project, which aims to present the actions of the Doce River Basin Monitoring Program (PG38) to students from the municipal network of Ipaba do Paraíso (Santana do Paraíso) and Baixo Guandu state school (ES). In Galileia (MG) meetings were held to present the results of the Quali-Quantitative Systematic Monitoring Program (PMQQS) of water in the municipality.
Continuity of Accountability Forums: in Itueta (MG) and Resplendor (MG) meetings were held to present the results of repair and compensation actions related to the water quality of the Doce River, recovery actions for the Water Treatment System and information on the water treatability of the Doce River.
On the subject of water quality and treatment, in Baixo Guandu (ES) a meeting was held with the community of Mascarenhas to present the actions for the Resumption of Water Withdrawal from the Doce River and the repair and compensation processes aimed at improving quality of the Doce River water and its treatability. In Linhares (ES), a meeting was held with representatives of the Regência and Povoação communities and the Linhares City Hall Department of Public Works to present the actions of the Program for Sewage Collection and Treatment and Disposal of Solid Waste (PG31).

Communication

[Communication with Territories] Broadcast of nine programs (Momento Renova) in six territories in weekly radio schedules of several radio stations in the region within the scope of the Foundation. “Momento Renova” featured a total of 54 programs in April, with 162 broadcasts on local radio stations from municipalities of Mariana to Regencia.
[Mariana] Creation and digital distribution of the 17th edition of the Jornada Bulletin for the population of Mariana.
[Upper Doce River] Digital creation and distribution of the 16th edition of the “Terra da Gente” newsletter created together with the communities of Barra Longa, Gesteira and Barreto.
[Upper Doce River] Creation of WhatsApp content inviting those affected from Rio Doce to the Accountability Forum - “Results” on the monitoring of the Doce River basin.
[Upper Doce River] Creation of WhatsApp content inviting those affected from Barra Longa to the Accountability Forum - “Results” on the monitoring of the Doce River basin.
[Upper Doce River] Creation of WhatsApp content inviting those affected from Barra Longa, Santa Cruz do Escalvado and Rio Doce to the Accountability Forum - “Results” on the Technical Reserve.
[Doce River Channel] Elaboration of an invitation for the virtual event ComeSee for young people in the Calha do Rio Doce territory, held on 07/07.
[Doce River Channel] Elaboration of reinforcement content for the virtual event ComeSee for young people in the Calha do Rio Doce territory, shared in the day of the event.
[Doce River Channel] Creation of material inviting those affected from Caratinga to a virtual meeting about the Simplified Indemnity System on 07/14.
[Doce River Channel] Creation of content inviting residents from Pingo-d'Água to a thematic meeting about the Simplified Indemnity System, on 07/08
[Doce River Channel] Creation of content inviting residents from Reves do Belem, community of Bom Jesus do Galho, to a meeting on the Simplified Indemnity System, on 07/13.
[Doce River Channel] Production of content inviting residents from São José do Goiabal to a meeting about the Simplified Indemnity System, on 07/21.
[Doce River Channel] Production of content inviting residents from Sem-Peixe to a meeting about the Simplified Indemnity System, on 07/20.
[Doce River Channel] Production of content inviting residents from Santana do Paraiso to a meeting about the Simplified Indemnity System, on 07/28.
[Doce River Channel] Production of content inviting residents from Caratinga to a meeting about the Simplified Indemnity System, on 07/27.
[Doce River Channel] Creation of WhatsApp content inviting residents from Reves do Belem for a presentation meeting on the Doce Alive project, on 07/22.
[Doce River Channel] Creation of WhatsApp content, distributed on the day of the event, reminding residents from Sao Jose do Goiabal about the start of the meeting on the Simplified Indemnity System.
[Doce River Channel] Creation of WhatsApp content, distributed on the day of the event, reminding residents from Sem-Peixe about the start of the meeting on the Simplified Indemnity System.
[Doce River Channel] Creation of WhatsApp content, distributed on 07/27, reminding residents from Caratinga about the start of the meeting on the Simplified Indemnity System.
[Doce River Channel] Creation of WhatsApp content, distributed on 07/28, reminding residents from Santana do Paraiso about the start of the meeting on the Simplified Indemnity System.
[Lower Doce River] Creation of WhatsApp content inviting residents from Mascarenhas, Baixo Guandu, to the forum on water quality, environmental actions that contribute to improving water quality, judicialization and collective water supply.
[Lower Doce River] Creation of WhatsApp content inviting residents from Itueta, to the forum on water quality, environmental actions that contribute to improving water quality, judicialization and collective water supply.
[Doce River Mouth] Digital production and distribution of the 17th edition of the “Voz da Foz” newsletter created together with the communities of Areal, Entre Rios, Povoaçao and Regencia.
[Doce River Mouth] Creation and digital distribution of the 10th edition of the Jornada Bulletin for the population around the Juparana Lagoon.
[Doce River Mouth] Creation of WhatsApp content inviting the business owners of Barra do Riacho, Aracruz, to discuss the Indemnity System and social participation.
[Support to Economy and Innovation] Creation of WhatsApp content to announce that the Renova Foundation and SENAI are organizing a free vocational online course in Food Safety.
[Support to Economy and Innovation] Creation of material to announce the training program “Women and the Labor Market” promoted through the platform Recoloca Rio Doce.
[Support for Economy and Innovation] Creation of a radio program to give orientation on how to access the Recoloca Rio Doce platform.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Dissemination of WhatsApp audio with information on the deadline for submission of disputes in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of newsletter with 10 updated information points about the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of WhatsApp content for attorneys with orientation on the procedures required in the process of Professional Fishing in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of WhatsApp content for attorneys with orientation on re-entry in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of WhatsApp content for the affected population with orientation on re-entry in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of WhatsApp content for attorneys with new clarifications on re-entry in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of WhatsApp content for the affected population with new clarifications on re-entry in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from all locations.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Aimores.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Aracruz.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Baguari.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Baixo Guandu.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Bugre.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Cachoeira Escura.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Caratinga.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Colatina.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Conceicao da Barra.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Galileia.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Ipaba.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Ipaba do Paraiso.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Itueta.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Linhares.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Marilandia.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Naque.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Periquito.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Pingo-d’Agua.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Ponte Nova, Chopoto and Rosario do Pontal.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Resplendor.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Reves do Belem.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Rio Doce.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Santa Cruz do Escalvado.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Sao Jose do Goiabal.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Sao Mateus.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Sem-Peixe.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Senhora da Penha.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material informing the final deadline to join the Simplified Indemnity System for those affected from Tumiritinga.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of program for Renova Radio announcing the final deadline for accessing the Simplified Indemnity System.
[Support to PG002 - Compensation and Indemnity of Impacted Parties] Creation of WhatsApp content informing about the 17,000 people that have received financial aid and regionalized payments through the Simplified Indemnity System.
[Support to PG002 - Compensation and Indemnity of Impacted Parties] Creation of WhatsApp audio informing about the 17,000 people that have received financial aid and regionalized payments through the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of WhatsApp audio with 10 updated information points about the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Creation of material with analysis on claims and reclassifications made via the Simplified Indemnity System even after the end of the subscription period.
[Support to PG002 and Compensation and Indemnity of Impacted Parties] Creation of material reminding those affected from Minas Gerais and Espirito Santo about the last days for joining the Simplified Indemnity System.
[Support to PG002 and Compensation and Indemnity of Impacted Parties] Creation of radio program reminding those affected from Minas Gerais about the last days for joining the Simplified Indemnity System.
[Support to PG004 - Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Creation of material/invitation on the first module of capacitation of quilombola leaders.
[Support to PG007 Animal Assistance Program] Creation of booklet to give orientations on the resumption of visits by owners of animals on the Renova Foundation’s farms.
[Support to PG007 Animal Assistance Program] Creation of video on responsible guardianship and adoption of rescued animals.
[Support for PG008 Reconstruction of Villages] Creation of material with 10 points on support with Financial Education courses offered to resettlement families.
[Support to PG008 Reconstruction of Villages] Creation of an introductory video on environmental education in assistance to resettlement conditions, on the theme “Sexually transmitted infections (STIs) and use of contraceptives”.
[Support to PG008 Reconstruction of Villages - Paracatu] Creation of a video about the Archaeological Heritage of Mariana, in response to the social and environmental conditions of the resettlements.
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Creation of the 29th edition of the Bento Rodrigues Resettlement newsletter, with updated information on the progress of the construction works.
[Support to PG008 Reconstruction of Villages - Paracatu] Creation of the 23rd edition of the Panorama of the Construction Works of Paracatu de Baixo with the main improvements made in the resettlement.
[Support to PG008 Reconstruction of Villages - Paracatu] Creation of the 24th edition of the Panorama of the Construction Works of Paracatu de Baixo with the main improvements made in the resettlement.
[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] Creation of bulletin informing the community of the kickoff of the access works to the Exhibition Center in Barra Longa.
[Support to PG012 Historical, Cultural and Artistic Memory] Elaboration of an invitation to a meeting with the communities of Mariana and rural areas about a cultural references diagnosis.
[Support to PG012 Historical, Cultural and Artistic Memory] Creation of ten commemorative cards on the dates of the communities' religious celebrations.
[Support to PG012 Historical, Cultural and Artistic Memory] Creation of WhatsApp content to invite the residents of Barra Longa to the Virtual Collective Dialogue on the reparation of cultural manifestations.
[Support to PG012 Historical, Cultural and Artistic Memory] Creation of WhatsApp content to invite the residents of Santa Cruz do Escalvado and Rio Doce to the Virtual Collective Dialogue on the reparation of cultural manifestations.
[Support to PG012 Historical, Cultural and Artistic Memory] Creation of content on the suspension of sport activities in the soccer fields rented by the Renova Foundation to the affected population due to COVID-19.
[Support to PG013 Tourism, Culture, Sports and Recreation] Creation of WhatsApp audio with information on the start of the Reading Incentive Project.
[Support to PG013 Tourism, Culture, Sports and Recreation] Creation of radio program with information on the start of the Reading Incentive Project.
[Support to PG013 Tourism, Culture, Sports and Recreation] Creation of material/invitation to the presentation webinar of the Tourism, Culture, Sports and Recreation diagnosis of the municipalities that had its activities affected by the Fundao dam collapse.
[Support to PG013 Tourism, Culture, Sports and Recreation] Creation of marketing email for the presentation webinar of the Tourism, Culture, Sports and Recreation diagnosis of the municipalities that had its activities affected by the Fundao dam collapse.
[Support to PG013 Tourism, Culture, Sports and Recreation] Creation of a note for Momento Renova about the Identidade Regência Festival, a project supported by the Doce RFP.
[Support to PG013 Tourism, Culture, Sports and Recreation] Creation of Program about the Identidade Regência Festival, supported by the Doce RFP.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Creation of material inviting the fishermen of Degredo to participate in a meeting to present the RFP.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Creation of material inviting the fishermen of Baixo (ES) and Foz to participate in a meeting to present the RFP.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Creation of material inviting the fishermen of Baixo (MG) and Medio to participate in a meeting to present the RFP.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Creation of material inviting the fishermen of Praia do Sua, in Vitoria, to participate in a meeting to present the RFP.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Creation of material inviting the fishermen of Calha to participate in a meeting to present the RFP.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Creation of material inviting the fishermen of Sooretama to participate in a meeting to present the RFP.
[Support to PG017 Resumption of Farming Activities] Creation of WhatsApp content with clarifications on the Acceptance Agreement, a document necessary for affected rural producers to receive Technical Assistance and Rural Extension (ATER) activities on their properties.
[Support to PG017 Resumption of Farming Activities] Creation of radio program informing affected rural producers about the start of Technical Assistance and Rural Extension (ATER) activities, aiming to resume and strengthen farming activities.
[Support to PG019 Micro and Small Business Recovery Program] Creation of a radio program about the consultancy activities with business owners in Foz, whose businesses have been impacted by the Fundao dam collapse.
[Support to PG020 Stimulus to Local Contracting] Creation of WhatsApp content about job vacancies in Barra Longa on the “Recoloca Rio Doce” platform.
[Support to PG031 Sewage Collection and Treatment and Designation of Solid Waste] Creation of a video report on the conclusion of the sanitary sewer works in São José do Goiabal.
[Support to PG031 Sewage Collection and Treatment and Designation of Solid Waste] Creation of WhatsApp content on the conclusion of the sanitary sewer works in São José do Goiabal.
[Support to PG031 Sewage Collection and Treatment and Designation of Solid Waste] Dissemination of WhatsApp audio containing information on the conclusion of the sanitary sewer works in São José do Goiabal.
[Support to PG031 Sewage Collection and Treatment and Designation of Solid Waste] Creation of radio program on the conclusion of the sanitary sewer works in São José do Goiabal.
[Support to PG032 Improvement of Water Supply Systems] Creation of material to inform about the installation of a water withdrawal buoy in Itueta (MG).
[Support to PG032 Improvement of Water Supply Systems] Creation of banners with information on the water pipeline in Governador Valadares for residents, business owners and people who walk around the urban area of the construction works
[Support to PG032 Improvement of Water Supply Systems] Creation of banners with orientations on traffic detours on JK Avenue due to Governador Valadares pipeline construction works.
[Support to PG032 Improvement of Water Supply Systems] Creation of banners to inform about the places where traffic is blocked and attention should be doubled concerning works being done in the urban area of the pipeline in Governador Valadares.
[Support to PG032 Improvement of Water Supply Systems] Circulation of sound truck in the JK Avenue and neighboring areas of Sao Paulo and Vila Bretas to inform residents and business owners about the changes in traffic and routes when crossing the Avenue due to Governador Valadares pipeline works.
[Support to PG032 Improvement of Water Supply Systems] Creation of WhatsApp content to inform about the start of the Governador Valadares pipeline works at the crossing of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods.
[Support to PG032 Improvement of Water Supply Systems] Creation of WhatsApp content to inform about the start of the Governador Valadares pipeline works at the intersection of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods.
[Support for PG032 Improvement of Water Supply Systems] Creation of WhatsApp content to give updates on progress and reinforce the deadline for completion of the works of the Governador Valadares pipeline at the intersection of JK Avenue and Lincoln Byrro Street, between São Paulo and Vila Bretas neighborhoods.
[Support to PG032 Improvement of Water Supply Systems] Creation of WhatsApp content to inform about the conclusion of the Governador Valadares pipeline works at the intersection of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods, as well as clearing passage for traffic in the region.
[Support to PG032 Improvement of Water Supply Systems] Creation of radio program to inform about the start of the Governador Valadares pipeline works at the intersection of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods.
[Support to PG032 Improvement of Water Supply Systems] Creation of radio program to inform, on the same day, about the start of the Governador Valadares pipeline works at the intersection of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods.
[Support to PG032 Improvement of Water Supply Systems] Creation of radio program to inform about the conclusion of the Governador Valadares pipeline works at the intersection of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods, as well as clearing passage for traffic in the region.
[Support to PG032 Improvement of Water Supply Systems] Creation of radio program to present details and how to access the special page about the Governador Valadares pipeline on the Renova Foundation website. The program also reinforced that works at the intersection of JK Avenue and Lincoln Byrro Street, between the Sao Paulo and Vila Bretas neighborhoods were completed.
[Support to PG032 Improvement of Water Supply Systems] Creation of Renova Foundation social media posts to inform about the Governador Valadares pipeline works at the intersection of the JK Avenue and Lincoln Byrro street, between the Sao Paulo and Vila Bretas neighborhoods.
[Support to PG032 Improvement of Water Supply Systems] Creation of WhatsApp content to inform about the start of the Governador Valadares pipeline works at the intersection of Treze de Maio street and Lincoln Byrro street, in the Sao Paulo neighborhood.
[Support to PG032 Improvement of Water Supply Systems] Creation of radio program to inform about the start of the Governador Valadares pipeline works at the intersection of Treze de Maio street and Lincoln Byrro street, in the Sao Paulo neighborhood.
[Support to PG032 Improvement of Water Supply Systems] Creation of Renova Foundation social media posts to inform about the start of the Governador Valadares pipeline works at the intersection of Treze de Maio street and Lincoln Byrro street, in the Sao Paulo neighborhood.
[Support to PG038 Doce River Basin Monitoring] Creation of a radio program to announce the Monitoring Doce River Portal, a platform that releases data from the Quali-Quantitative Systematic Water and Sediment Monitoring Program (PMQQS).
[SLU Support] Creation of WhatsApp content to invite producers and landowners to enroll in the RFP Forest Restoration. This content also introduces the mobilizer who can support this audience in their questions and applications.
[SLU Support] Creation of video to invite producers and landowners to enroll in the RFP Forest Restoration. This video also introduces the mobilizer who can support this audience in their questions and applications.
[Press] Selection of 169 institutions aims to strengthen cultural, sport, tourism and recreation initiatives.
[Press] Renova Foundation completes revegetation of forests and PPAs affected by the Fundao dam tailings deposit.
[Press] Preparation of Technical and Commercial Proposals is the subject of a lecture for entrepreneurs from Minas Gerais.
[Press] Barra Longa receives a new structure to reinforce garbage collection in the municipality.
[Press] Innovative business models is the theme of an online event for the Mariana Labs project.
[Press] Indemnity payments through the Simplified Indemnity System amount to R$ 926 million in the State of ES.
[Press] Indemnity payments through the Simplified Indemnity System amount to R$ 662 million in the State of MG.
[Press] Mariana welcomes the renewed and improved Gomes Freire square.
[Press] Youngsters from Regencia present online videos that tell stories about their community.
[Press] Women and the Labor Market is the theme of a workshop on the Recoloca Rio Doce platform.
[Press] Preparation of Technical and Commercial Proposals is the subject of a lecture for entrepreneurs from Minas Gerais.
[Press] The project will support the revitalization of public libraries in municipalities in the Doce River basin.
[Press] Public Unified Health System (SUS) professionals receive training in municipalities in MG and ES.
[Press] Barra Longa Exhibition Center will get a two-laned and paved access road.
[Press] Simplified Indemnity System reaches Degredo community starting in August.
[Press] São José do Goiabal completes basic sewer system installation works.
[Press] Doce River State Park receives R$ 93 million to improve infrastructure and strengthen tourism.

Ombudsman's Office

There were no relevant facts this month.

Dialogue

In Mariana (MG) meetings of the Paracatu de Baixo Working Group were held for reports on donations of wood from plant suppression, use of the resettlement land, referrals on permits issued and filed with the Mariana City Hall, status of assistance to sharecroppers by Renova Foundation and other matters related to the progress of the works. Also in the municipality, the highlight was the visit of the Commission of Affected Parties of Bento Rodrigues to the collective resettlement of the community to monitor the works.
Continuity of the Accountability Forums: in Barra Longa (MG), Rio Doce (MG) and Santa Cruz do Escalvado (MG), meetings were held to present the results of the Doce River Basin Monitoring Program and also results of the Technical Reserve work front.
Dissemination and clarification actions on the Simplified Indemnity System (Agile Flow) continue to be an important agenda for Social Dialogue actions in this period, and include holding collective meetings, personalized talks and systematic sending of informative materials and support for clarification of any questions the affected parties and attorneys might have on how to use the Attorney’s Portal. It is worth mentioning: in Doce River Channel, meetings were held with residents, leaders and Commissions of Affected Parties from Bom Jesus do Galho (MG), Caratinga (MG), Pingo D'Agua (MG), Santana do Paraíso (MG), São José do Goiabal (MG), Sem-Peixe (MG), Sobrália (MG) to answer questions about the system; in the Mid Doce River, meetings were held in Cachoeira Escura (Belo Oriente), Baguari and Ilha Brava (Governador Valadares), Galileia (MG) and Tumiritinga (MG) for clarification and information on the deadline for joining the Agile Flow.
In Doce River Channel, actions were carried out to encourage the engagement of the territory's youth in repair actions: meeting with local youth to present Virtual Come and See, a project to learn about the environmental repair actions carried out by the Renova Foundation throughout the basin.
Meetings were held to present the “Doce Alive” project, which aims to present the Renova Foundation's reparation actions in relation to the water quality of the Doce River and to improve awareness of conscientious use and consumption in Revés do Belém (Bom Jesus do Galho) and Colatina (ES).
In Tumiritinga (MG) a meeting was held with the residents and leaders of the 1º de Junho Settlement to present and discuss actions on water withdrawal, in view of the difficulties in supplying the community.
In Foz/Litoral ES, meetings were held to discuss actions to resume production activities: in Linhares (ES) a meeting was held with representatives of the Family Farming Cooperative (CAF) to meet demands related to the promotion of the coffee and cocoa production chain in the municipality and in Aracruz (ES), a meeting was held with business owners to clarify actions by the Renova Foundation to assist the public.

Customer service channels

Monitoring, by ISC agents, of claims registered in all ISC units that are pending intermediate or final responses.
ISC agents participated in training to qualify collaborators of this Channel in the reparation and compensation process: Training to clarify doubts about the notice of closing deadline of the Novel platform sent to eligible affected people who did not request admission (07/26).
Execution and monitoring of the Action Plan, with the teams of the Recovery Programs of the Risoleta Neves UHE (PG09), Recovery of Other Impacted Communities and Infrastructures (PG10), Resumption of Farming Activities (PG17) and Reconstruction of Villages Program (""Resettlement"" - PG08), involving analysis, support to negotiations, training and adjustments in the management flow and resolution of requests. The objective is to manage and respond to pending claims linked to those topics, in the Mariana (MG) and Alto Rio Doce (MG) territories.
Analysis, support to the handling and feedback of requests related to the Governador Valadares pipeline (MG) in conjunction with the Water Treatment and Alternative Water Withdrawal Program (PG32) in the Mid Doce River territory (MG).
Joint mobilization with the Social Dialogue team of those affected in Mascarenhas (Baixo Guandu) for the Accountability Forum to present the results of the Water Quality Monitoring and actions to improve the Water Supply system carried out in the community.
Communication with stakeholders, remotely, to provide clarifications and pass on information about the Simplified Indemnity System, covering the sentenced municipalities.

Dialogue

Approval of the definition of Program 06, with indicators.
In Mariana (MG), the Paracatu de Baixo Working Group held a meeting to discuss the resettlement. During the meeting, information was shared about the Composition of the Project Evaluation Team of the Department of Public Works of the City of Mariana, the status of registrations of those affected in Mariana conducted by the Technical Advisory Body, and the performance of the Indemnity and Emergency Financial Aid programs. Also in the municipality, special mention should be made of the meeting with the Monsenhor Horta community to address the mitigation of the impacts caused there by the repair process, in particular by the heavy trucks transporting supplies for the resettlement and actions related to cracks in houses in the district.
Continuity of the Accountability Forums: in Barra Longa, Rio Doce and Santa Cruz do Escalvado, meetings were held to present the results of the Cultural References Diagnosis actions through the Historical and Cultural Memory program (PG12). In the River Mouth/Coastal territory of ES, a Forum was held with residents of Regencia (Linhares) to present the repair and compensation actions of the Renova Foundation, linked to the monitoring, collection and treatment of water from the Doce River.
Actions to disseminate information and clarify on the Simplified Indemnity System (Agile Flow) remain an important agenda for the Social Dialogue team in this period: in the Doce River Channel territory, collective dialogues were held with residents and leaders of Sobralia (MG) and Sao Jose do Goiabal (MG) to resolve any questions or concerns about the new system. In Cachoeira Escura (Belo Oriente) a meeting was held to clarify on the analysis process for complaints regarding acceptance to the indemnity system.
Focusing on actions to encourage the resumption of agricultural activities in the Doce River Channel territory, dialogues were held with residents of Messias Gomes (Sao Jose do Goiabal) and Reves do Belem (Bom Jesus do Galho) to gather information for the project “Exchange of Knowledge” aimed at the development of productive yards, in addition to a Collective Dialogue for planning the next actions of the project and validation of the results obtained through semi-structured interviews with the participating public.
Last month, there were meetings to form the Municipal Committee for Monitoring the Renova Foundation's Social Protection Program, provided for under the Social Protection Reparation Program, signed between the program and municipal governments of the affected territories. It’s objective is to guarantee that Renova’s actions are transparent, discussing and seeking solutions to identified problems and following up on planned actions. In the Doce River Channel territory, the meetings were held with residents of Ipaba do Paraiso (Santana do Paraiso), Ipaba, Reves do Belem (Bom Jesus do Galho) for addressing questions and concerns and formation of the committee. In the Mid Doce River territory, a meeting was held with residents of Conselheiro Pena (MG) to present the representatives elected for the town’s Committee.
Regarding the issue of water supply and quality, meetings were held with representatives of educational institutions from Aimores (MG) and Resplendor (MG) to present projects organized by the Doce River Basin Monitoring Program (PG38) in the municipalities, such as the “Doce Alive” project, which aims to present the Renova Foundation's remediation actions in relation to the water quality of the Doce River and improve the awareness in regards to water use and consumption, as well as the presentation of digital tools available for communities, such as the Rio Doce Monitoring Portal, Water Bulletin, and Doce River Expedition, containing information on the quality of water in the localities. In Itueta (MG), a meeting was held with residents to present the scope of the Program for Sewage Collection and Treatment and Disposal of Solid Waste (PG31).
In regards to the Aquaculture and Fishing Activities Resumption Program (PG16), special mention should be made of meetings with fishermen and local leaders from the Mid Doce River and Lower Doce River territories, covering the municipalities of Baixo Guandu, Colatina and Marilandia (ES), to present the scope of the Fishing Productive Chain Survey, which focuses on mapping production groups, understanding the dynamics of the fishing chain and presenting the feasibility of projects within the PG16 scope.
In Povoaçao and Regencia (Linhares) meetings were held with leaders to align the actions of the Recoloca Rio Doce project aimed at facilitating the hiring of local labor by the Renova Foundation or supplier and partner companies linked to the Program to Stimulate Local Hiring (PG20).

Communication

[Communication with Territories] Broadcast of nine programs (Momento Renova) in six territories in weekly radio programming of several radio stations in the region in scope of the Foundation. Momento Renova featured a total of 54 shows in June, broadcast 162 times on radio stations in municipalities from Mariana to Regencia.
[Mariana] Digital production and distribution of the 15th edition of the “Voz da Comunidade” newspaper, created with the communities of Mariana.
[Upper Doce River] Production and digital distribution of the 9th edition of the Jornada Bulletin for the population of Santa Cruz do Escalvado and Rio Doce.
[Upper Doce River] Production and digital distribution of the 9th edition of the Jornada Bulletin for the population of Barra Longa.
[Upper Doce River] Invitation for a collective dialogue meeting on vocational training opportunities in Barra Longa.
[Upper Doce River] Invitation for a collective dialogue meeting on vocational training opportunities in Rio Doce.
[Upper Doce River] Invitation for a collective dialogue meeting on vocational training opportunities in Santa Cruz do Escalvado.
[Upper Doce River] Invitation for the “Results - Accountability Forum” in Barra Longa on the cultural references diagnosis.
[Upper Doce River] Invitation for the “Results - Accountability Forum” in Santa Cruz do Escalvado on the cultural references diagnosis.
[Doce River Channel] Production and digital distribution of the 8th edition of the Jornada Bulletin for the population of Doce River Channel.
[Doce River Channel] Audiozap disseminating the participation of the Dialogue team in the live session of “Doce River Roots and Wings”, Young Leadership Training project in this region.
[Doce River Channel] WhatsApp content disseminating the participation of the Social Dialogue team in the live session organized by Doce River Roots and Wings, Young Leadership Training in this region.
[Doce River Channel] Content for Renova Radio disseminating the participation of the Dialogue team in the live session of “Doce River Roots and Wings”, Young Leadership Training project in this region.
[Doce River Channel] WhatsApp content inviting those affected from Rio Casca to a meeting, on 06/30, about the results of hydrogeological studies in the municipality's communities.
[Doce River Channel] WhatsApp content inviting those affected from Sao Jose do Goiabal to a meeting on the Simplified Indemnity System on 06/07.
[Doce River Channel] WhatsApp content inviting those affected from Sobralia to a meeting on the Simplified Indemnity System on 07/01.
[Doce River Channel] WhatsApp content inviting affected people to the explanatory workshop on the use of apps for virtual meetings.
[Doce River Channel] WhatsApp content inviting those affected from Sao Jose do Goiabal to a meeting on the Simplified Indemnity System on 06/15.
[Doce River Channel] WhatsApp content inviting those affected from Sobralia to a meeting on the Simplified Indemnity System on 06/16.
[Doce River Channel] Content inviting youth from the Doce River Channel territory to “Experiences of our Youth”, a virtual meeting held by the Social Dialogue team on 06/30.
[Doce River Channel] Content shared on the day of the virtual meeting reminding the youth of the Doce River Channel territory about the “Experiences of our Youth” meeting.
[Mid Doce River] Content explaining that, due to the pandemic, the Renova Foundation is not providing any face-to-face assistance, including meetings on the Simplified Indemnity System.
[Lower Doce River] Digital publication and distribution of the 12th edition of the Jornada Bulletin for the population of the Lower Doce River region.
[Lower Doce River] Poster to inform those affected about the move of the Information and Service Center from Colatina to a new neighborhood.
[Lower Doce River] Content to inform those affected about the move of the Information and Service Center from Colatina to a new neighborhood.
[Lower Doce River] Content inviting the population of Baixo Guandu to participate in the Accountability Forum on Economy and Innovation, Ombudsman's Office and Simplified Indemnity System.
[Lower Doce River] Content inviting the population of Itueta to a community meeting on sanitation actions in the municipality.
[Doce River Mouth] Digital production and distribution of the 16th edition of the Jornada Bulletin for the population of Linhares.
[Doce River Mouth] Content inviting the Linhares community to a meeting about the study for fishery diagnosis.
[Doce River Mouth] Content informing about the cancellation of the virtual meeting with fishermen from Linhares on the Fishing and Aquaculture Productive Chain.
[Doce River Mouth] Content inviting residents of Povoaçao to a meeting about “Recoloca Rio Doce”.
[Support to Economy and Innovation] Content to announce that the Renova Foundation and SENAI are organizing a free initial vocational online course in Food Safety.
[Support to Economy and Innovation] Content to announce several job openings available for Governador Valadares and region through Recoloca Rio Doce.
[Support to Economy and Innovation] Content to announce the workshop on registering resumes of local workers via Recoloca Rio Doce.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content with four questions and answers about the damages considered in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Audiozap dissemination with four questions and answers about the damages considered in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program with four questions and answers about the damages considered in the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Audiozap dissemination with information about the new 1,700 payments made through the Simplified Indemnity System in early June.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Content with information about the new 1,700 payments made through the Simplified Indemnity System in early June.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of Renova Radio program with information about the new 1,700 payments made through the Simplified Indemnity System in early June.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for attorneys stating that document templates are available on the Attorney's Portal.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content to disseminate that the municipality of Santa Cruz do Escalvado and the district of Chopoto (Ponte Nova) will join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content to disseminate that the municipality of Ponte Nova and its district Rosario do Pontal will join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content to disseminate that the municipality of Tumiritinga will join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Content for Renova Radio informing that Ponte Nova, Rosario do Ponta and Tumiritinga will join the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for attorneys informing about the deadlines for accepting and rejecting the Statement of Acceptance for the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected informing about the deadlines for accepting and rejecting the Statement of Acceptance for the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content with information on the "Cancel" button, available on the Attorney’s Portal.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Preparation of a booklet with information about deadlines, rules and updates of the Attorney’s Portal.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Content for Renova Radio with information on regionalized payments for Minas Gerais through the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Content for Renova Radio with information on regionalized payments for Espirito Santo through the Simplified Indemnity System.
[Support to PG002 Compensation and Indemnity of Impacted Parties] Content for Renova Radio with information on regionalized payments for the Lower Doce River territory through the Simplified Indemnity System.
[Support to PG004 Recovery of Quality of Life of other Peoples and Traditional Communities] WhatsApp content with information for the Degredo community about the Simplified Indemnity System.
[Support to PG005 Social Protection Program] Radio content on the creation of the Local Committee for Monitoring Social Protection Actions in Linhares.
[Support to PG005 Social Protection Program] Invitation for residents of Santana do Paraiso to come to a meeting for the formation of the Municipal Social Protection Reparation Plan Evaluation Committee.
[Support to PG005 Social Protection Program] Radio program to disseminate the result of the first phase of the Social Protection RFP and present the Municipal Evaluation Committee of the Social Protection Program.
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] 28th edition of the Resettlement Report with information on the progress of construction works for the families of Bento Rodrigues.
[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Newsletter on the progress of the construction works for the Bento Rodrigues Commission of Affected Parties.
[Support to PG008 Reconstruction of Villages - Paracatu] 21st edition of the Panorama of the Construction of Paracatu de Baixo with the main progress made in the resettlement.
[Support to PG008 Reconstruction of Villages - Paracatu] 22st edition of the Panorama of the Construction of Paracatu de Baixo with the main progress made in the resettlement.
[Support to PG008 Reconstruction of Villages - Paracatu] Report on the Resettlement of Paracatu de Baixo with the progress of works, photos and status of public goods projects.
[Support to PG008 Reconstruction of Villages] Content for newsletter providing guidelines for resettlement families on safety and sanitary protocols during visits to construction sites.
[Support to PG013 Tourism, Culture, Sports and Recreation] Marketing email inviting mayors and municipal commissioners of cultural affairs to a meeting to present the Reading Incentive project on 06/24.
[Support to PG013 Tourism, Culture, Sports and Recreation] Marketing email inviting mayors and municipal commissioners of cultural affairs to a meeting to present the Reading Incentive project on 06/29.
[Support to PG013 Tourism, Culture, Sports and Recreation] Marketing email inviting mayors and municipal commissioners of cultural affairs to a meeting to present the Reading Incentive project on 06/30.
[Support to PG013 Tourism, Culture, Sports and Recreation] Radio content to disseminate the traditional celebration Festa do Caboclo Bernardo, in Regencia, Linhares.
[Support to PG016 Resumption of Aquaculture and Fishing Activities] Content to invite fishermen, fish farmers and leaders from the fishing communities in the Mid Doce River region to a meeting to present the additional fishing and aquaculture chain diagnosis and market study.
[Support to PG032 Improvement of Water Supply Systems] Content to disseminate job openings for the pipeline construction works in Governador Valadares.
[Support to PG032 Improvement of Water Supply Systems] Radio program to inform about the progress of the water pipeline works in the urban section of Governador Valadares.
[Support to PG033 Educational Program for Revitalization of the Doce River] Audiozap dissemination with information about the live sessions organized by the “Doce River Roots and Wings” project in the Doce River Channel territory.
[Support to PG033 Educational Program for Revitalization of the Doce River] Radio Program with information about the live sessions organized by the “Doce River Roots and Wings” project in the Doce River Channel territory.
[Support to PG034 Environmental Emergency Preparedness Program] Booklet in partnership with the Civil Defense of Mariana featuring guidelines for the rainy season.
[Support to SLU] Content to disseminate the launch of the Call for Adhesion of Rural Producers to the 2021 Forest Restoration Programs.
[Support to SLU] Content to disseminate the launch of the Call for Adhesion of Rural Producers to the 2021 Forest Restoration Programs.
[Support to SLU] Content to disseminate registration for the Rural Producers RFP to adhere to the 2021 Forest Restoration Programs.
[Press] Maintenance of bridges connecting the districts of Bento Rodrigues and Camargos is resumed.
[Press] Cooperation agreement guarantees strengthening of social assistance in Barra Longa.
[Press] 100th Caboclo Bernardo Celebration will be held virtually.
[Press] Renova Foundation indemnifies over 1,700 people through the Simplified Indemnity System.
[Press] Resume registration through Recoloca Rio Doce for job application.
[Press] Cooperation agreement strengthens social assistance services in Colatina.
[Press] Santa Cruz do Escalvado and Chopoto, Ponte Nova district, join the Simplified Indemnity System.
[Press] Renova Foundation and WWF-Brazil mobilized rural producers to reforest more than 13 thousand hectares in the Doce River Basin.
[Press] Agreement with the City of Mariana will streamline the issuance of documents for construction works by the Renova Foundation.
[Press] Mariana receives three trucks to reinforce selective collection in the city.
[Press] Rural producers receive technical assistance in four Espirito Santo municipalities.
[Press] Ponte Nova and Tumiritinga join the Simplified Indemnity System.
[Press] Mariana Labs Project organizes an online talk on how to innovate with few resources.
[Press] Sanitary sewer works have been completed in three municipalities in the Doce River Basin.

Customer Service Channels

ISC agents monitored the tickets registered at all ISC units that have pending intermediate or final responses.
ISC agents participated in training to update them on the work processes of this Channel in the repair and compensation process: Training on Water and Q&A on the Resumption of Collective Water Withdrawal and Supply from the Doce River (06/08 and 06/09); Information on the Agile Flow (06/14, 06/15, 06/24, 06/25) and Training on the Attorney’s Portal (06/29).
Execution and monitoring of the Action Plan, together with the team of the Reconstruction of Villages Program (“Resettlement” - PG08), involving analysis, support in handling tickets, training and adjustments in the ticket management and resolution flow. The objective is to manage and provide answers to pending tickets, linked to the subjects Temporary Housing and Resettlements of Bento Rodrigues and Paracatu de Baixo, in the municipality of Mariana (MG).
Execution and monitoring of the Action Plan, together with the team of the programs Reconstruction of Other Impacted Communities and Infrastructure (PG10) and Resumption of Agricultural Activities (PG17) involving analysis, support in handling tickets, training and adjustments in the ticket management and resolution flow. The objective is to handle and respond to pending tickets linked to the subject, in the Upper Doce River territory (MG).
Contacted employees who worked on the Governador Valadares water pipeline project to guide their registration on the “Recoloca Rio Doce” platform, which will be used to collect resumes for jobs related to the resumption of the works.
Actively contacted owners of affected rural properties in Espirito Santo to offer access to Technical Assistance and Rural Extension (Ater). The assistance aims to provide guidance on planting, handling and marketing agricultural production and animal husbandry, carrying out registration in the Rural Environmental Registry, among other activities linked to the resumption of agricultural activities.
Analysis of tickets related to the Communication, Participation and Social Dialogue Program (PG06) registered in the territory of Espirito Santo to support the planning of strategies for resolving tickets.

Ombudsman's Office

There were no relevant facts this month.

OMBUDSMAN'S OFFICE

There were no relevant facts this month.

DIALOGUE

In Mariana (MG), the Paracatu de Baixo Working Group held a meeting to discuss the resettlement. During the meeting, there was a presentation to the Municipal Office of the progress of the works and the date for construction of the first resettlement house; scheduling of the inspection visits of the works; and updates on the preparation of the Paracatu de Baixo Community Hall project. An action that stood out in the municipality was the meeting with Rural Communities to discuss repair and compensation claims and the implementation of the Social Protocol for sending reports to the affected population: during the period, informative materials were sent on collective and family resettlements and the newsletter “Voz da Communidade".

Continuity of the Accountability Forums: in Barra Longa, Rio Doce and Santa Cruz do Escalvado, there were meetings to present the repair and compensation actions, focusing on projects in the Economy and Innovation area aimed at professional training and reentry in the labor market. In addition, there were meetings to present the Doce River Development Fund aimed at promoting local development through the granting of credit to micro and small businesses in the affected municipalities.

Dissemination and clarification actions on the Simplified Indemnity System (Agile Flow) remain an important agenda for Social Dialogue actions in the period: in the Doce River Channel region, meetings were held in Baixa Verde (Dionisio), Reves do Belem (Bom Jesus do Galho), Ipaba do Paraiso (Santana do Paraiso), Rio Casca, Ipaba and Caratinga to resolve questions and concerns about the new system.

Focusing on actions to encourage the resumption of agricultural activities in the Doce River Channel territory, meetings were held with residents of Reves do Belem (Bom Jesus do Galho) to see who is interested in participating in the project to support the creation of Productive Yards. In this same community, a meeting was held with members of the Association of Family Farmers of the Reves do Belem District (Afareves) to clarify the criteria used to select the properties covered by Ater.

Meetings were held with residents of Conselheiro Pena, Naque, Periquito, Tumiritinga and Itueta for clarification on the Municipal Social Protection Reparation Plan and information on the formation of the Municipal Social Protection Program Evaluation Committee.

In Aimores (MG) and Resplendor (MG), meetings were held with professional fishermen to present the scope of the Progress Assessment study of the effects of the Fundao dam collapse on fishing activities, organized by the Aquaculture and Fisheries Activities Resumption Program.

In the Quilombola community of Degredo, meetings were held with the Management Committee of the Quilombola Basic Environmental Plan (QBEP), Quilombola Commission of Degredo and Technical Advisory to discuss the actions of the PBAQ Culture Axis, information on the implementation of the Quilombolas Leadership Training program and information on the process of water supply to the community.

In Povoaçao (Linhares) a meeting was held with the Association of Vendors and Entrepreneurs from Povoaçao to discuss the support actions by the Renova Foundation in the construction of management tools and implementation of the Community Fair. At the Sezinio Fernandes Settlement (Linhares), a meeting was held to present the Sustainable Land Use front, construction of the Technical Assistance Plan and presentation of the Environmental Recovery Plan for Degraded Areas (PRAD).

COMMUNICATION

[Communication with Territories] Broadcast of eight programs (Momento Renova) in five territories in weekly radio programming of several radio stations in the region in scope of the Foundation. Momento Renova featured a total of 48 shows in May, broadcast 144 times on radio stations in municipalities from Mariana to Regencia.

[Mariana] Digital production and distribution of the 16th edition of the Jornada Bulletin to the population of Mariana.

[Mariana] Production of content for Renova Radio program about ongoing and suspended works, and guidelines for the prevention of Covid-19.

[Mariana] Production of content for an invitation to a dialogue meeting with people from the rural area of Mariana to address the monitoring of collective reparation actions.

[Upper Doce River] Digital production and distribution of the 15th edition of the Terra da Gente newsletter created together with the communities of Barra Longa, Gesteira and Barreto.

[Doce River Channel] WhatsApp content reminding about the meeting on the Simplified Indemnity System with residents from Rio Casco on 05/12.

[Doce River Channel] WhatsApp content inviting affected people from communities in the territory to participate in a Training Workshop to learn about the Use of Remote Interaction Tools.

[Doce River Channel] WhatsApp content inviting residents from Ipaba to a virtual meeting on the Simplified Indemnity System on 05/12.

[Doce River Channel] WhatsApp content inviting residents from Caratinga to a virtual meeting on the Simplified Indemnity System on 05/13.

[Doce River Channel] WhatsApp content inviting residents from Ipaba do Paraiso, community of Santana do Paraiso, to a virtual meeting on the Simplified Indemnity System on 05/25.

[Doce River Channel] Production of content for Renova Radio with updated information on the Beans Project, developed with rural producers in Rio Casca.

[Doce River Channel] Production of content inviting residents from Reves do Belem, community of Bom Jesus do Galho, to a meeting on the Simplified Indemnity System.

[Lower Doce River] Production of content inviting the school community of Aimores to a meeting to present the Doce Alive project, with the objective of offering the project to be worked on in the town's schools.

[Lower Doce River] Production of content inviting the school community of Itueta to a meeting to present the Doce Alive project, with the objective of offering the project to be worked on in the town's schools.

[Lower Doce River] Production of content inviting the school community of Resplendor to a meeting to present the Doce Alive project, with the objective of offering the project to be worked on in the town's schools.

[Doce River Mouth] Digital production and distribution of the 9th edition of the Jornada Bulletin for the population around the Juparana Lagoon.

[Doce River Mouth] Digital production and distribution of the 16th edition of the Voz da Foz newsletter created together with the communities of Areal, Povoaçao, Entre Rios, and Regencia.

[Support to Economy and Innovation] Video production about the project “Hands and Art Store” by the Monique Leclercq Foundation in Sao Domingos do Prata. The project was supported by a partnership between the Renova Foundation and BrazilFoundation.

[Support to Economy and Innovation] Video production telling the story of the Association of Women Artisans from Itueta (AMAI), a group formed by women supported by the Renova Foundation and BrazilFoundation.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content for “Momento Renova” radio program on the payment of the 2020 Loss of Profit and continuity of the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Dissemination of an audiozap on the payment of the 2020 Loss of Profit and continuity of the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Aimores informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Bugre informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Caratinga informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Ipaba informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Marilandia informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Periquito informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Resplendor informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Rio Doce informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Sem-Peixe informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected in Senhora da Penha informing that the deadline for joining the Simplified Indemnity System is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content to disseminate the change of address of the Mediated Indemnity Center in Mariana.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Aracruz that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Baixo Guandu that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Colatina that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Conceicao da Barra that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Ipaba do Paraiso that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Itueta that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Naque that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Sao Mateus that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Pedra Corrida that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Linhares that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Reves do Belem that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Cachoeira Escura that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content to inform those affected in Baguari that the deadline for joining the Simplified Indemnity System has been extended to July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content clarifying how disputes can be submitted in the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of audiozap disseminating the indemnity amounts paid by the Simplified Indemnity System in Minas Gerais.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of audiozap disseminating the indemnity amounts paid by the Simplified Indemnity System in Espirito Santo.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for attorneys clarifying that the health center declaration does not serve as proof of residence in the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for attorneys with information on submitting and correcting documents in the Indemnity System in locations where the deadline is July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for attorneys with information on submitting and correcting documents in the Indemnity System in locations where the closing deadline was April 30.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of audiozap with information on the submission of disputes in the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a video on the progress of the Simplified Indemnity System and amounts paid in Minas Gerais and Espirito Santo.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of radio content informing about the inclusion of Galileia, Sao Jose do Goiabal and Pingo-d'Agua in the Simplified Indemnity System and the extended deadline for ten locations.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of audiozapp informing about the inclusion of Galileia, Sao Jose do Goiabal and Pingo-d'Água in the Simplified Indemnity System and the extended deadline for ten locations.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content with information on the extended deadline, until July 31, for ten locations to join the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content informing that the municipality of Galileia will be joining the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content informing that the municipality of Pingo d’Agua will be joining the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of content informing that the municipality of Sao Jose do Goiabal will be joining the Simplified Indemnity System.

[Support to PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Content production to announce job vacancies related to the Basic Environmental Plan of Degredo.

[Support to PG005 Social Protection Program] Content for Renova Radio on the delivery of vehicles to the Municipality of Linhares to support Social Protection actions.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Santana do Paraiso to a meeting on the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Bom Jesus do Galho to a meeting on the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Caratinga to a meeting on the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Ipaba to a meeting on the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Naque to a meeting for presentation, questions and status of the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Periquito to a meeting for presentation, questions and status of the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Production of an invitation for residents of Conselheiro Pena to a meeting for presentation, questions and status of the Municipal Social Protection Reparation Plan Evaluation Committee.

[Support to PG005 Social Protection Program] Content for a Thank You note for those that attended the meeting for presentation, questions and status of the Municipal Social Protection Reparation Plan Evaluation Committee in Naque.

[Support to PG005 Social Protection Program] Content for a Thank You note for those that attended the meeting for presentation, questions and status of the Municipal Social Protection Reparation Plan Evaluation Committee in Periquito.

[Support to PG005 Social Protection Program] Content for a Thank You note for those that attended the meeting for presentation, questions and status of the Municipal Social Protection Reparation Plan Evaluation Committee in Conselheiro Pena.

[Support to PG007 Animal Assistance Program] Production of content to organize the resumption of visits by those affected to their animals on the Renova Foundation’s farms.

[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Sent the Construction Panorama exclusively to the commission of affected parties of Bento Rodrigues with first-hand information on this month’s progress of the works.

[Support for PG008 Reconstruction of Villages - Bento Rodrigues] Production of the 26th edition of Bento Rodrigues' resettlement report with updated information on the works.

[Support to PG008 - Reconstruction of Villages - Paracatu] Production of the 19th edition of the Construction Panorama of Paracatu de Baixo with the main progress of works in the resettlement.

[Support to PG008 - Reconstruction of Villages - Paracatu] Production of the 20th edition of the Construction Panorama of Paracatu de Baixo with the main progress of works in the resettlement.

[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 26th edition of the Paracatu de Baixo Resettlement Report with updated information on the works.

[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 27th edition of the Paracatu de Baixo Resettlement Report with updated information on the works.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] Production of content on road interdiction due to bridge maintenance in Borba, Mariana.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] Production of content for Renova Radio on the road interdiction due to bridge maintenance in Borba, Mariana.

[Support to PG013 Tourism, Culture, Sports and Recreation] WhatsApp content disseminating the results of the institutions selected to participate in the Strengthening of Local Organizations project.

[Support to PG013 Tourism, Culture, Sports and Recreation] Production of radio program for disseminating the results of the institutions selected to participate in the Strengthening of Local Organizations project.

[Support for the PG019 Micro and Small Business Recovery Program] Content to disseminate the start of consultancy activities with business owners in Regencia, Povoaçao and Entre Rios.

[Support to PG019 Micro and Small Business Recovery Program] Content informing about adjustments to the consultancy activities with business owners in Regencia, Povoaçao and Entre Rios, due to the new high Covid risk classification in the municipality of Linhares.

[Support to PG019 Micro and Small Business Recovery Program] Production of a radio program about the consultancy activities with business owners in Regencia, Povoaçao and Entre Rios.

[Support to PG020 Stimulus to Local Contracting] WhatsApp content on the virtual training “Women and the labor market” on the “Recoloca Rio Doce” platform.

[Support to PG020 Stimulus to Local Contracting] WhatsApp content on the virtual training “How to prepare a resume and prepare for job interviews” to be held on the “Recoloca Rio Doce” platform.

[Support to PG020 Stimulus to Local Contracting] WhatsApp content about job vacancies in the Upper Doce River region on the “Recoloca Rio Doce” platform.

[Support to PG025 Environmental Recovery Area 1] Production and placement of signs at the air monitoring points between Mariana and Candonga.

[Support to PG032 Improvement of Water Supply Systems] Content to inform residents living near the urban construction works that the Renova Foundation is implementing measures to continue the construction of the water pipeline, using companies with active contracts until the contracting process of the companies that will complete the construction is finalized.

[Support to PG032 Improvement of Water Supply Systems] Production of a radio program to inform the people in Governador Valadares that the Renova Foundation is implementing measures to continue the construction of the water pipeline, using companies with active contracts until the contracting process of the companies that will complete the construction is finalized.

[Support to PG038 Monitoring of the Doce River Basin] Content to disseminate the second edition of the Quarterly Water Bulletin: lakes, estuaries and coastal zone of Espirito Santo.

[Support to PG038 Monitoring of the Doce River Basin] Production of a video tutorial, explaining how to navigate through the contents of the Water Bulletins.

[Support to PG038 Monitoring of the Doce River Basin] Content to disseminate the 4th and 5th editions of the Water Bulletins - Edition Rivers.

[Support to PG038 Monitoring of the Doce River Basin] Production of content about the new editions of the Water Bulletins.

[Press] Civil Defenses of Linhares and Sooretama receive equipment to strengthen actions.

[Press] Partnership with BrazilFoundation benefits more than a thousand people in the Doce River Basin.

[Press] Partnership between “Recoloca Rio Doce” and Sine in Mariana enables hiring the affected population.

[Press] Cultural center offers free online workshops for children and adults in Espirito Santo.

[Press] Linhares receives vehicles to strengthen social assistance services.

[Press] Vendors from Linhares to receive business advice.

[Press] Civil Defense in ES receives equipment to strengthen contingency actions.

[Press] Indemnity payments and emergency financial aid exceed R$4 billion.

[Press] The period for joining the Indemnity System has been extended in 11 locations in MG and ES.

CUSTOMER SERVICE Channel

ISC agents monitored all tickets registered at the Information and Service Centers (ISCs) that have pending responses - only attending remotely due the coronavirus pandemic - to provide intermediate or final responses to requesters.

Participation of ISC agents in training to qualify the work processes of this Channel in the repair and compensation process: Training for handling tickets regarding registration request received after 04/30 (05/18) and alignment on payment of indemnity for deceased through the Agile Flow (05/26).

Qualitative analysis of the tickets in progress regarding indemnity for loss of production and/or loss of profit, to actively reach out with responses on the Loss of Profit payment to residents of the New Areas.

Monitoring and analysis of tickets requesting Income Statements, for articulation with the responsible area and speeding up the responses to the claimants.

Execution and monitoring of the Action Plan, together with the team of the Reconstruction of Villages Program (“Resettlement” - PG08), involving analysis, support in handling tickets, training and adjustments in the ticket management and resolution flow. The objective is to manage and provide answers to pending tickets, linked to the subjects Temporary Housing and Resettlement in Bento Rodrigues and Paracatu de Baixo, in the municipality of Mariana (MG).

Active contact with applicants who requested Integrated Registration after 04/30/2020 (deadline for registration request for joining the Simplified Indemnity System, as defined by the 12th Federal Court of Justice) for guidance on the feasibility of their inclusion as a dependent, if any other member of the household has registered the application for registration before the stipulated date.

Analysis of ticket information, in conjunction with the Social Dialogue team, on Agile Flow claimants to support the work of attorneys and speed up negotiations and doubts about the new indemnity payment system.

Communication

[Communication with Territories] Broadcast of nine programs (Momento Renova) in five territories in weekly radio programming of several radio stations in the region in scope of the Foundation. Momento Renova featured a total of 54 programs in April, with 162 broadcasts on local radio stations from Mariana to Regencia.

[Mariana] Digital production and distribution of the 13th edition of the “Voz da Comunidade” newspaper, created with the affected communities of Mariana.

[Upper Doce River] Production and digital distribution of the 8th edition of the Jornada bulletin for the population of Barra Longa.

[Upper Doce River] Production and digital distribution of the 8th edition of the Jornada bulletin for the population of Rio Doce and Santa Cruz do Escalvado.

[Doce River Channel] Production and digital distribution of the 7th edition of the Jornada bulletin for the population of Doce River Channel.

[Doce River Channel] WhatsApp content inviting residents and leaders from Baixa Verde, community of Dionisio, for a virtual meeting on the Simplified Indemnity System on 05/06.

[Doce River Channel] WhatsApp content inviting residents and leaders from Pingo-D’Agua, for a virtual meeting on the Simplified Indemnity System on 04/27.

[Doce River Channel] Audio message with information on the Knowledge Exchange Meetings with Women on associativism and economic development.

[Doce River Channel] Radio program with information on the Knowledge Exchange Meetings with Women on associativism and economic development.

[Doce River Channel] WhatsApp content inviting residents from Rio Casco for a virtual meeting on the Simplified Indemnity System on 05/12.

[Mid Doce River] WhatsApp content inviting residents of downtown Periquito to a virtual meeting, on 04/15, about the Simplified Indemnity System and the Additional Plan for the Social Protection Program carried out in the municipality.

[Mid Doce River] WhatsApp content inviting residents from Pedra Corrida for a virtual meeting on 04/22 on the Simplified Indemnity System and Loss of Profit.

[Mid Doce River] WhatsApp content inviting residents of Conselheiro Pena to a meeting of the Dialogue Team on TAC Governance.

[Mid Doce River] Digital production and distribution of the 8th edition of the Jornada bulletin for the population of Belo Oriente, Naque and Periquito.

[Mid Doce River] Digital production and distribution of the 7th edition of the Jornada bulletin to the population of Governador Valadares.

[Mid Doce River] Digital production and distribution of the 5th edition of the Jornada bulletin for the population of Conselheiro Pena, Galileia and Tumiritinga.

[Lower Doce River] WhatsApp content to invite representatives from schools in the municipalities of Baixo Guandu, Colatina and Marilandia to visit the Doce Alive project.

[Lower Doce River] Content to clarify that the Renova Foundation is not connected to the activities carried out at the place where the dialogue office in Resplendor used to be.

[Lower Doce River] Digital publication and distribution of the 11th edition of the Jornada bulletin for the population of the Lower Doce River region.

[Doce River Mouth] Digital production and distribution of the 15th edition of the Jornada bulletin for the population of Linhares.

[Support for Economy and Innovation] Video production about one of the projects supported by the Renova Foundation and BrazilFoundation partnership in Sem-Peixe.

[Support to Economy and Innovation] Video production about the Baixo Guandu project supported by the Renova Foundation's partnership with BrazilFoundation.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content with guidance for attorneys on the indemnity payment through the Simplified Indemnity System for deceased claimants.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content with guidance for those affected on the indemnity payment through the Simplified Indemnity System for deceased claimants.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for attorneys with information about the Recourse Tab, available on the Attorney’s Portal starting 04/01.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content for those affected with information about the Recourse Tab, available on the Attorney’s Portal starting 04/01.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content about the inclusion of dependents in the CPF System for those who applied for registration with Renova in Phase 2.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content explaining how the payment through the Simplified Indemnity System works, containing guidelines to avoid delays.

[Support to PG002 and Compensation and Indemnity of Impacted Parties] WhatsApp content reminding about the last days to join the Simplified Indemnity System for those affected from 13 municipalities and districts.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Audio message informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Baguari, Cachoeira Escura, Pedra Corrida and Naque.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Audio message informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Ipaba do Paraiso and Reves do Belem.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Audio message informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Itueta, Baixo Guandu and Colatina.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Audio message informing that 04/30 is the deadline to join the Simplified Indemnity System for some municipalities and districts in Espirito Santo.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Audio message informing that 04/30 is the deadline to join the Simplified Indemnity System for some municipalities and districts in Minas Gerais.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content with four questions and answers about the Simplified Indemnity System to answer questions coming from the territories.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content explaining that new requests and new disputes forwarded by 04/30 will be analyzed normally after this period.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Aracruz.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Baguari.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Baixo Guandu.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Cachoeira Escura.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Colatina.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Conceicao da Barra.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Ipaba do Paraiso.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Itueta.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Linhares.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Naque.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Pedra Corrida.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Reves de Belem.

[Support to PG002 Compensation and Indemnity of Impacted Parties] WhatsApp content informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Sao Mateus.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] WhatsApp content informing that in Naque the Simplified Indemnity System is ongoing.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] WhatsApp content informing that in Rio Doce the Simplified Indemnity System is ongoing.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] WhatsApp content informing that in Rio Doce the Simplified Indemnity System is ongoing until July 31.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Radio program informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Baguari, Cachoeira Escura, Pedra Corrida and Naque.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Radio program informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Ipaba do Paraiso and Reves do Belem.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Radio program informing that 04/30 is the deadline to join the Simplified Indemnity System for those affected from Itueta, Baixo Guandu and Colatina.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Radio program informing that 04/30 is the deadline to join the Simplified Indemnity System for some municipalities and districts in Espirito Santo.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Radio program informing that 04/30 is the deadline to join the Simplified Indemnity System for some municipalities and districts in Minas Gerais.

[Support to PG003 Protection and Recovery of the Quality of Life of Indigenous Peoples] Content about the extended deadline for registration in the Indigenous Peoples RFP.

[Support to PG005 Social Protection Program] Marketing e-mail reminding about the last days for registration in the Social Protection RFP.

[Support to PG005 Social Protection Program] Content about the registration deadline for the Social Protection RFP.

[Support to PG005 Social Protection Program] Content about the extended registration deadline (until 04/30) for the Social Protection RFP.

[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Creation of an GIF animation to be sent to families from Bento Rodrigues as the first quick communication about the kickoff of house construction works in the resettlement.

[Support for PG008 Reconstruction of Villages - Paracatu] Production of the 25th edition of Bento Rodrigues' resettlement report with updated information on the works.

[Support to PG008 - Reconstruction of Villages - Paracatu] Production of the 17th edition of the Construction Panorama of Paracatu de Baixo with the main progress of works in the resettlement.

[Support to PG008 - Reconstruction of Villages - Paracatu] Production of the 18th edition of the Construction Panorama of Paracatu de Baixo with the main progress of works in the resettlement.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] WhatsApp content informing the new deadline for finishing the sanitary sewage works in Barra Longa.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] Audio message informing the community of the kickoff of sanitary sewage works in the Volta da Capela neighborhood in Barra Longa.

[Support to PG008 Reconstruction of Villages - Paracatu] Production of a newsletter regarding the resettlement in numbers, for presentation at the construction site in the Paracatu de Baixo Resettlement.

[Support to PG008 Reconstruction of Villages - Paracatu] Production of the 25th edition of the Paracatu de Baixo Resettlement Report with updated information on the works.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] WhatsApp content informing, again, a new extended deadline for finishing the sanitary sewage works in Barra Longa.

[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of audio message informing that the registration deadline for the Strengthening of Local Organizations project has been extended.

[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of WhatsApp content reminding about the registration deadline for the Strengthening of Local Organizations project.

[Support to PG014 Support for Physical and Mental Health of the Impacted Population] Production of marketing e-mail to invite municipal health managers to a presentation about the Program on 04/14.

[Support to PG014 Support for Physical and Mental Health of the Impacted Population] Production of marketing e-mail to invite municipal health managers to a presentation about the Program on 04/16.

[Support for PG018 Development and Economic Diversification] Preparation of an invitation for a new cycle of the Renova Foundation Supplier Development Program.

[Support to PG038 Monitoring of the Doce River Basin] Content about the launch of the Doce River Expedition platform.

[Press] Pets rescued after the Fundao dam collapse can be adopted.

[Press] Deadline for joining the Simplified Indemnity System expires on April 30 in 13 municipalities and districts.

[Press] Doce River is recovering after dam collapse in Mariana.

[Press] Expedition entails unprecedented mapping of the Doce River and gains a knowledge platform.

[Press] Registration for Strengthen Local Organizations Project runs until April 16.

[Press] Indemnity payments through the Simplified Indemnity System amount to R$ 660 million in ES.

[Press] Indemnity payments through the Simplified Indemnity System amount to R$ 400 million in Minas Gerais.

[Press] Virtual meeting presents training initiatives to entrepreneurs in Minas Gerais.

[Press] Registration for the Social Protection RFP runs until April 30th.

[Press] Payment of 2020 loss of profit reaches R$ 95.6 million for about 4.2 thousand people.

Ombudsman's Office

There were no relevant facts this month.

Dialogue

In Mariana (MG), a meeting was held of the Working Group of the Paracatu de Baixo community to discuss the resettlement. On the subject, proactive dialogues were held with leaders from the resettlements of Bento Rodrigues and Paracatu de Baixo to clarify the judicialization of the deadline decision for the delivery of the works. We’d like to highlight the meetings with affected rural communities to discuss the progress of collective compensation actions, impacts on local telephony and the availability of internet through the Renova Foundation.

Dissemination and clarification actions on the Simplified Indemnity System (Agile Flow) continue to be an important agenda for Social Dialogue actions this period. Throughout the month, meetings were held in Santa Cruz do Escalvado (MG); Pingo D'Agua (MG); Periquito (MG) and Marilandia (ES).

In the Doce River Channel region, actions were taken to resume agricultural and farming activities: in Messias Gomes (Sao Jose do Goiabal) interviews were conducted with land owners who are developing productive activities in their yards to gather information on access to services and characteristics of backyards. The results were discussed in a meeting with the public to plan new actions. In Bom Jesus do Galho, a meeting was held with members of the Association of Family Farmers of the Reves do Belem District (Afareves) to discuss collective actions to resume agricultural and livestock activities in the municipality.

In the Quilombola community of Degredo, meetings were held to discuss and present the work plans of the programs pertaining to the Management Axis of the Quilombola Basic Environmental Plan (QBEP).

In Regencia (Linhares) a meeting was held with leaders to clarify the water supply system currently provided by the community's Water Treatment Station and updates on the alternative water withdrawal project.

Customer Service Channels

ISC agents monitored all tickets registered at the Information and Service Centers (ISCs) that have pending responses - only attending remotely due the coronavirus pandemic - to provide intermediate or final responses to requesters.

Remote communication with stakeholders in order to provide clarification and pass on information about the Simplified Indemnity System to those eligible in the municipalities and districts where the final deadline for joining was 04/30/2021, where less than 86% joined (Aracruz, Belo Oriente, Bom Jesus do Galho, Colatina, Conceição da Barra, Governador Valadares, Itueta, Linhares, Naque, Periquito and Santana do Paraiso). In April, ISC agents reached out to the public 265 times and 2,651 calls were received through the 0800 line from several municipalities.

Participation of ISC agents in training to qualify the work processes of this Channel and to broaden their understanding of themes and actions regarding the repair and compensation process: Training for handling registration request protocols after 04/30 (05/04); guidelines for responses on the payment of Loss of Profit in the New Areas (River Mouth/Coastal ES) (04/13); Alignment for active contacts on the Agile Flow in municipalities with an entry deadline of 04/30 (04/22); Professional Development - Herkenhoff & Prates - Module: Work and motivational aspects (04/13); Meeting of the Quality of Life Committee - Herkenhoff & Prates.

Implementation, execution and monitoring of the Action Plan, together with the team of the Reconstruction of Villages Program (“Resettlement” - PG08), involving analysis, support in handling tickets, training and adjustments in the system flow. The objective is to manage, response and resolve pending tickets, linked to the subjects Temporary Housing and the Bento Rodrigues Resettlement, in the municipality of Mariana (MG). The Plan is being replicated to resolve the tickets related to the resettlement of the Paracatu de Baixo community.

Monitoring and analysis of tickets related to the Income Statement for articulation with the responsible area and speeding up the responses to the claimants.

Analysis of tickets related to the subject of Yards of the Recovery of other Impacted Communities and Infrastructures Program (PG10), Resumption of Agricultural and Livestock Activities Program (PG17) and the Recovery of the Risoleta Neves HPP Reservoir Program (PG09) in the Upper Doce River to support the planning of strategies for resolving claims.

Support to the Social Dialogue team in gathering information on the affected Agile Flow claimants, to clarify the attorneys' questions and concerns.

Support to the Social Dialogue team to mobilize stakeholders in the municipality of Colatina for registration and participation in the Accountability Forum - “Results”. The objective of the event was to talk about the challenges and results of the repair and compensation actions in the Doce River Basin, executed by the Renova Foundation so far.

Dialogue

In the Upper Doce River region, a meeting was held to present the “Innovating Futures” Project, which aims to promote actions for training entrepreneurs in the region. In the municipality of Barra Longa, a Dialogue action was carried out to pass on information and clarifications on the Tac Governance (Sent according to the agreed flow of Resolution 216).

In the Mid Doce River region, a meeting was held with residents of Tumiritinga (MG) and Galileia (MG) to clarify the TAC Governance. Furthermore in the territory, a meeting was held with business owners from Tumiritinga (MG) to present the actions of the Doce River Basin Monitoring Program (MG) (Sent according to the agreed flow of Resolution 216).

Customer Service Channels

ISC agents monitored all tickets registered at the Information and Service Centers (ISCs) that have pending responses - only attending remotely due the coronavirus pandemic - to provide intermediate or final responses to requesters. Highlighting the efforts of analysis of, and feedback on, tickets linked to the Social Dialogue Program (PG06) (Upper Doce River and River Mouth); Renova Foundation (Mid Doce River and River Mouth), registered through any of the Renova Foundation customer service channels.

Remote communication with stakeholders in order to provide clarifications and pass on information about the Simplified Indemnity System, covering the municipalities of Baixo Guandu (ES) and Sao Mateus (ES). In March, ISC agents reached out to the public 296 times and 4,563 calls were received through the 0800 line from several municipalities.

Participation of ISC agents in training to qualify the work processes of this Channel and to broaden their understanding of themes and actions regarding the repair and compensation process: Initial Training by the Renova Foundation for new employees (03/16 and 03/18); Alignment on payment flow of individual claims at the ISCs received by the Dialogue team, for registration of tickets (03/02 - River Mouth/ Coastal ES; 03/03 - Doce River Channel; 03/05 - Mid Doce River; 03/08 - Upper Doce River; 03/08 - Mariana); Alignment on spreadsheet for recording information collected by the ISCs and Dialogue team, to answer the claimants' attorneys in the Agile Flow (03/03 - Mid Doce River); Training on Tickets and Technical Deliveries (03/08 - Mariana); Webinar - Alignment on the performance of the Dialogue and Customer Service Channels Management in 2021 (03/05); Training on Income Statements - DIRF 2021 (03/09 and 03/26); Training for finalization of Integrated Registration Request protocols received after 04/30 (03/15 and 03/26); Professional Development - Module: Motivation (03/23).

Implementation, execution and monitoring of the Action Plan, involving analysis, training, adjustments, and support to the use of the system’s work flow, together with the Reconstruction of Villages Program team (“Resettlement” - PG08), for the management and resolution of tickets pending responses linked to Temporary Housing and Resettlement of Bento Rodrigues in the municipality of Mariana (MG).

Active contact with affected persons who did not receive the 2020 Income Statement, sent by mail, due to incomplete or outdated address in the SGS system, for guidance on how to access the document through the User Portal or for sending it by email.

Supported the Social Dialogue team in gathering information from the SGS system about the affected Agile Flow claimants, to support the attorneys' work and speed up the work flow and replies regarding questions about the new indemnity payment system.

Opening and handling tickets received by the Social Dialogue team during Dialogue actions with the affected communities, seeking to streamline the process of forwarding requests.

Contact with those who applied for Integrated Registration after 04/30 to clarify that, for the purpose of joining the Simplified Indemnity System, created based on the decision of the 12th Federal Court of Belo Horizonte, the deadline for registration requests is 04/30/2020, and that registration requests made after that date aim to access, exclusively, collective redress actions, such as courses for professional qualification or for boosting economic activities, among others foreseen in the other Renova Foundation Programs.

Dialogue

Dissemination and clarification actions on the Simplified Indemnity System (Agile Flow) continue to be an important agenda for Social Dialogue actions this period. Throughout the month, meetings were held in Barra Longa (MG), Rio Doce (MG), Ipatinga (MG), Sem Peixe (MG), Reves do Belem (Bom Jesus do Galho) and Rio Casca (MG), Cachoeira Escura (Belo Oriente), Aimores (MG) and Resplendor (MG) and Linhares (ES) to present, clarify and answer questions about the new system.

The implementation of the Resettlement Social Protocol is ongoing, along with Resettlement, Social Protection, and Physical and Mental Health programs, to keep assisting the families forced to relocate in the municipality Mariana during social isolation. In March, information on the Income Statement and job openings was released.

In Paracatu de Baixo, a meeting of the community working group was held to discuss the resettlement. On the meeting’s agenda were the agreement of the procedure for visiting animals that are under guardianship of the Renova Foundation at the Castro Farm, progress of the works and discussion on the concession of electronic equipment to monitor the activities of the repair process.

In Mariana, a meeting was held between the Prosecution Service and members of the Affected Communities in the municipality of Mariana (MG) and the Renova Foundation to discuss a change in the type of animal feed, the quantity and quality of the inputs supplied and adjustments to the amounts deposited by the Renova Foundation.

In the Doce River Channel, meetings were held with female community leaders regarding the “Knowledge Exchange” project aimed at fostering collective actions and associations in the territory, based on the sharing of knowledge and experiences.

In Corrego Fundo (Sem Peixe), a meeting was held to present the results of the study on the water quality in the zone of saturation that supplies the community.

A meeting was held with Rural Producers from Belo Oriente, Naque, Periquito and Espadrilles to present the Technical Assistance and Rural Extension (Ater): scope, stages of the work, duration and expected results.

Agendas of the Accountability Forums in the territories continue: in Naque, a meeting was held to present the actions carried out in the municipality by the programs of Dialogue (PG06); Tourism, Culture, Sports and Recreation (PG13); Education for the Revitalization of the Doce River Basin (PG33); Social Protection (PG05); Economy and Innovation front; Sewage Collection and Treatment and Designation of Solid Waste (PG31); and Financial Reparation actions.

In the Lower Doce River region, we highlight the meetings focused on Economy and Innovation: meetings were held with organizations from the third sector and leaders to present the Strengthening of Organizations project that seeks to provide 150 organizations and informal groups working in the third sector - involved with the areas of Tourism, Culture, Sports and Recreation - with opportunities for technical improvement, network and perspective of networking. In addition, a meeting was held for the Promoting Associativism and Cooperativism project, which aims to promote, evaluate, implement, develop, monitor and strengthen Solidarity Based Enterprises (SBE), associations and cooperatives, in the different segments of the economy. The purpose of the meeting was to present good practices from organizations in the territory. Moreover, in the River Mouth and Coastal territory in ES, we highlight: meeting with the Association of Vendors and Entrepreneurs of Povoaçao (Linhares) to align delivery of tents for the community fair and meeting with participants of the Meliponiculture Project of the Regencia, Povoaçao, Areal and Entre Rios (Linhares) communities to provide clarification on the RFP for promoting this activity.

In Aracruz (ES), Sooretama (ES), Baixo Guandu (ES) and Colatina (ES) meetings were held for presentation of the RFP for selection of projects aimed at promoting Social Protection.

In the quilombola community of Degredo (Linhares), meetings were held to validate the community's Communication Plan and to present the work plans of the Management Axis programs regarding the implementation of the Quilombola Basic Environmental Plan (QBEP).

Communication

[Communication with Territories] Broadcast of nine programs (Momento Renova) in five territories in weekly radio programming of several radio stations in the region in scope of the Foundation. Momento Renova featured a total of 54 programs in March, with 162 broadcasts on local radio stations from Mariana to Regencia.

[Mariana] Digital production and distribution of the 15th edition of the Jornada Bulletin to the population of Mariana.

[Upper Doce River] Digital production and distribution of the 14th edition of the Terra da Gente newspaper created together with the communities of Barra Longa, Gesteira and Barreto.

[Upper Doce River] Content production for inviting the residents of Barra Longa to a virtual meeting on the Simplified Indemnity System.

[Upper Doce River] Content production for inviting the population of Doce River to a virtual meeting on the Simplified Indemnity System.

[Doce River Channel] Preparation of WhatsApp content inviting women to the first virtual Exchange of Knowledge, on 03/10, for the participants to exchange experiences on associativism and community development projects.

[Doce River Channel] Preparation of WhatsApp content inviting women to the second virtual Exchange of Knowledge, on 03/17, for the participants to exchange experiences on associativism and community development projects.

[Doce River Channel] Preparation of WhatsApp content inviting women to the third virtual Exchange of Knowledge, on 03/24, for the participants to exchange experiences on associativism and community development projects.

[Doce River Channel] Preparation of WhatsApp content inviting women to the fourth virtual Exchange of Knowledge, on 03/31, for the participants to exchange experiences on associativism and community development projects.

[Doce River Channel] Preparation of WhatsApp content with a reminder about the first virtual Exchange of Knowledge, on 03/10, distributed on the day of the event.

[Doce River Channel] Preparation of WhatsApp content with a reminder about the second virtual Exchange of Knowledge, on 03/17, distributed on the day of the event.

[Doce River Channel] Preparation of WhatsApp content with a reminder about the third virtual Exchange of Knowledge, on 03/24, distributed on the day of the event.

[Doce River Channel] Preparation of WhatsApp content with a reminder about the fourth virtual Exchange of Knowledge, on 03/31, distributed on the day of the event.

[Doce River Channel] Preparation of WhatsApp content inviting family farmers from Reves do Belem, in Bom Jesus do Galho, for a virtual meeting on Resumption of Agricultural Activities on 03/25.

[Doce River Channel] Preparation of WhatsApp content inviting residents from Reves do Belem, in Bom Jesus do Galho, for a virtual meeting on the Indemnity System on 03/23.

[Doce River Channel] Preparation of WhatsApp content inviting residents from Rio Casco for a virtual meeting on the Indemnity System on 03/25.

[Doce River Channel] Preparation of WhatsApp content inviting residents from Sao Lourenço, community of Bugre, for a virtual meeting on the Indemnity System on 03/18.

[Doce River Channel] Preparation of WhatsApp content inviting residents from Sem-Peixe for a virtual meeting on the Indemnity System on 03/23.

[Mid Doce River] Audio production for WhatsApp with information on the data presented at “Results”, the Transparency and Accountability Forum of the Doce River Basin, held in Naque on 03/11.

[Mid Doce River] Production of informative PDF with the data that was presented at “Results”, the Transparency and Accountability Forum of the Doce River Basin, held in Naque on 03/11.

[Mid Doce River] Production of WhatsApp content for inviting the community to “Results”, the Transparency and Accountability Forum of the Doce River Basin, on 03/11, for residents of Naque.

[Mid Doce River] Production of WhatsApp content for thanking those who participated in “Results”, the Transparency and Accountability Forum of the Doce River Basin, held in Naque on 03/11.

[Mid Doce River] Production of a sound car spot inviting Naque residents to “Results”, the Transparency and Accountability Forum of the Doce River Basin, on 11/03.

[Mid Doce River] Production of WhatsApp content for inviting residents of the Liberdade Settlement, in Periquito, to a meeting on the Simplified Indemnity System and Economic Development and Diversification, on 03/31.

[Mid Doce River] Production of WhatsApp content for an invitation to the meeting held by the Social Dialogue team with the community of Galileia and Periquito. The topic of the meeting was the TAC Governance.

[Lower Doce River] Preparation of WhatsApp content for inviting rural producers to a meeting to present the company “Rede Vidas”, which will provide the Technical Assistance and Rural Extension service in the municipalities of Resplendor, Itueta, Aimores and Tumiritinga.

[Lower Doce River] Content creation on a collective meeting, on 01/31, to present the repair and compensation actions in the municipality of Marilandia and the Transparency Portal.

[Doce River Mouth] Digital production and distribution of the 15th edition of the Voz da Foz newspaper created together with the communities of Areal, Entre Rios, Povoaçao and Regencia.

[Doce River Mouth] Production and digital distribution of the 7th edition of the Jornada Bulletin for the population of Degredo.

[Doce River Mouth] Production and digital distribution of the 8th edition of the Juparana Lagoon Jornada Bulletin.

[Doce River Mouth] Content creation on the lowering of the Pequeno River cofferdam to its normal level.

[Doce River Mouth] content production for inviting river mouth communities to a meeting on the Simplified Indemnity System and the TAC Governance.

[Multi-territorial] Production of WhatsApp content about an online meeting to present the Strengthening of Local Organizations project for the Doce River Mouth and Lower Doce River regions.

[Support for Economy and Innovation] On the Renova Foundation's social networks, the closing dates were disseminated for enrollment in the courses available on the Qualification platform.

[Support for Economy and Innovation] Production of a radio program to inform about the closing dates for enrollment in the courses available on the Qualification platform.

[Support for Institutional Relations] Production of a radio program in the Mid Doce River territory to announce the 2nd transfer of the Integrated Agenda to the governments and municipal governments of Minas Gerais and Espirito Santo, including investments with resources for the Regional Hospital of Governador Valadares and for the state and municipal education network of the 8 municipalities.

[Support to PG002 Compensation and Indemnity of the Impacted Parties] Made an audio message informing about the procedures Renova follows when there are indications of fraud and irregularities in the indemnity requirements in the new System.

[Support to PG002 Compensation and Indemnity of the Impacted Parties] Preparation of WhatsApp content informing about the procedures Renova follows when there are indications of fraud and irregularities in the indemnity requirements in the new System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Preparation of WhatsApp content with updates on the number of indemnities paid through the Simplified Indemnity System and expected new payments.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Preparation of WhatsApp content announcing that the district of Senhora da Penha, in Fernandes Tourinho, joined the Simplified Indemnity System.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] Preparation of WhatsApp content informing that the municipality of Marilandia will join the Simplified Indemnity System as of 04/01.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Preparation of WhatsApp content informing that the municipality of Periquito will join the Simplified Indemnity System as of 04/01.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio file for distribution via WhatsApp with information on the Income Statements for those affected so they can complete their income tax returns in 2021.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a radio program with information on the Income Statements for those affected so they can complete their income tax returns in 2021.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message announcing that the municipality of Aimores joined the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message announcing that the municipality of Bugre joined the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message informing that Caratinga, Sem-Peixe and Ipaba will join the Simplified Indemnity System.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] Production of WhatsApp content informing that the municipality of Caratinga will join the Simplified Indemnity System.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] Production of WhatsApp content informing that the municipality of Ipaba will join the Simplified Indemnity System.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] Production of WhatsApp content informing that the municipality of Resplendor will join the Simplified Indemnity System.

[Support to PG002 - Compensation and Indemnity of Impacted Parties] Production of WhatsApp content informing that the municipality of Sem-Peixe will join the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message informing that Marilandia and Periquito will join the Simplified Indemnity System and reminding that for 14 districts the deadline for joining the System is April 30th.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message about the start of indemnity payments through the Simplified Indemnity System for those affected in Rio Doce.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content with information on the income tax deduction from the indemnity payments through the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content disseminating that the Simplified Indemnity System has exceeded the mark of 10,000 payments.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message disseminating that the Simplified Indemnity System has exceeded the mark of 10,000 payments.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of an audio message disseminating that the Simplified Indemnity System has exceeded the mark of 10,000 payments and that the Municipality of Resplendor will join the system.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of a video disseminating that the Simplified Indemnity System has exceeded the mark of 10,000 payments.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content informing the deadline for 14 districts to access the Simplified Indemnity System.

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content for those affected in Resplendor on the need to complete the "Self-declaration of non-belonging to the indigenous community" to access the Simplified Indemnity System.

[Support to Economy and Innovation] Preparation of content on the closing dates for enrollment in the courses available on the Qualification platform. (Evid 35)

[Support to PG002 Compensation and Indemnity of Impacted Parties] Production of WhatsApp content about the start of indemnity payments through the Simplified Indemnity System for those affected in Rio Doce.

[Support to PG004 Protection and Recovery of Quality of Life of other Peoples and Traditional Communities] Production of content for an invitation for the first meeting of the Management Committee on the Quilombola Basic Environmental Plan (QBEP).

[Support to PG005 Social Protection Program] Production of marketing e-mail informing the registration opening date for the Social Protection RFP.

[Support to the PG005 Social Protection Program] Production of marketing e-mail on the workshops to be held to answer questions from interested institutions about the Social Protection RFP.

[Support to PG005 Social Protection Program] Production of an e-mail informing the registration opening date for the Social Protection RFP.

[Support to the PG005 Social Protection Program] Production of content on the workshops to be held to provide clarifications to interested institutions about the Social Protection RFP.

[Support to the PG005 Social Protection Program] Preparation of content for an invitation for the last clarification workshop on the Social Protection RFP.

[Support to the PG005 Social Protection Program] Publication of a post on the Renova Foundation's social networks, announcing the workshops for providing clarifications about the Social Protection RFP.

[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Sent the Construction Panorama exclusively to the commission of affected parties of Bento Rodrigues with first-hand information on this month’s progress of the works.

[Support to PG008 Reconstruction of Villages - Bento Rodrigues] Production of a special edition of the Bento Rodrigues Resettlement Report with information on the judicial process that is taking place in the Courts of First and Second Instance on the completion deadline for Mariana’s resettlements.

[Support to PG008 Reconstruction of Villages - Family Resettlement] Production of a special edition of the Family Resettlement Report with information on the judicial process that is taking place in the Courts of First and Second Instance on the completion deadline for Mariana’s resettlements.

[Support to PG008 Reconstruction of Villages - Paracatu] Production of a special edition of the Paracatu de Baixo Resettlement Report with information on the judicial process that is taking place in the Courts of First and Second Instance on the completion deadline for Mariana’s resettlements.

[Support to PG008 - Reconstruction of Villages - Paracatu] Production of the 15th edition of the Construction Panorama with the main progress of works in the Paracatu de Baixo resettlement.

[Support to PG008 - Reconstruction of Villages - Paracatu] Production of the 16th edition of the Construction Panorama with the main progress of works in the Paracatu de Baixo resettlement.

[Support to PG008 Reconstruction of Villages - Gesteira] Production of an audio message, to be sent to those affected, on the new approvals for Family Resettlement agreements.

[Support to PG008 Reconstruction of Villages - Gesteira] Production of newsletter for families in the resettlement of Gesteira about the new agreements in the Family category recently approved through the 12th Federal Court.

[Support to PG008 Reconstruction of Villages - Gesteira] Production of a second newsletter for resettlement families whose agreements were approved by Court on 03/19.

[Support to PG008 Reconstruction of Villages - Gesteira] Production of informational video on the newly approved Gesteira Family Resettlement agreements.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] Preparation of a notice about the “stop and go operation” on the stretch between Bento Rodrigues and Camargos for repair works at the bridge.

[Support to PG010 Recovery of Other Impacted Communities and Infrastructures] Production of WhatsApp content to warn the community about paving works on a highway that accesses the municipalities of Santa Cruz do Escalvado and Rio Doce.

[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of WhatsApp content disseminating that application deadline for the Strengthening of Local Organizations project has been extended.

[Support to PG013 Tourism, Culture, Sports and Recreation] Preparation of content for inviting organizations from the territory to learn about the Strengthening of Local Organizations project, through an online meeting on 03/23.

[Support to PG013 Tourism, Culture, Sports and Recreation] Video production of the first episode (teaser) of the series that tells the story of the Gomes Freire square.

[Support to PG018 Development and Economic Diversification] Production of WhatsApp content to announce the Free Initial Vocational Course in Food Safety for those affected in the Doce River Basin, organized by the Renova Foundation and Senai.

[Support to PG032 Improvement of Water Supply Systems] The Renova Foundation produced a post for social media to announce the beginning of the second work front in the urban section of the alternative water withdrawal works in Governador Valadares.

[Support to PG032 Improvement of Water Supply Systems] Production of a radio program to announce the beginning of the second work front in the urban section of the alternative water withdrawal works in Governador Valadares.

[Support to PG032 Improvement of Water Supply Systems] Production of a radio program to announce the status of the alternative water withdrawal works in Governador Valadares. Five work fronts operate simultaneously, two of them in the urban section.

[Support to the PG033 Educational Program for Revitalization of the Doce River] Production of an announcement, delivered by car with loudspeakers, on open enrollment for young people between 15 and 29 years old to participate in the Young Leadership Training carried out by The Renova Foundation in partnership with CIEDS, in the Mid Doce River region.

[Press] Income Statement on the income of those affected is available on the Renova website.

[Press] Payments of Loss of Profit 2020 already add up to R$ 32.7 million for about 1.6 thousand affected people.

[Press] Maintenance of bridges alter traffic between the districts of Bento Rodrigues and Camargos.

[Press] Fishermen's Indemnity process is finalized in Patrimonio da Lagoa in ES.

[Press] Simplified Indemnity System: 3 thousand agreements accepted in one month and more than 8 thousand since the beginning of the service.

[Press] Indemnity System starts payments in Rio Doce (MG) in the coming days.

[Press] Renova Foundation forwards cases of suspected fraud for investigation.

[Press] Open Registration for project to strengthen local organizations in MG and ES.
[Press] In 40 days, the Simplified Indemnity System doubles the number of payments and reaches 10,000 people.

[Press] Income Tax: booklet with guidelines for declaring tax for those affected is now available.

[Press] Vocational training courses for young people in the Doce River Basin have 350 open spots.

[Press] Renova Foundation and Gesteira families sign nine more agreements for assistance in family resettlement.

[Press] Vocational initiation course in food safety opens free spots in MG and ES.

[Press] Doce River Development Fund generates more than R$ 30 million and supports more than 5,000 jobs in towns and cities in Minas Gerais.

[Press] One thousand young people participate in a leadership training course in the Doce River Basin.

Ombudsman's Office

The claims coming in at the Ombudsman's Office in this first quarter of 2021 are strongly linked to the indemnity processes (agile flow, PIM and registration) and emergency financial aid (AFE).
In the first block, four points stand out that have been followed by the Ombudsman: 1. issues regarding delayed and missing information in the processes carried out through the new platform; 2. Divergence or questioning in relation to Registration; 3. Complaints from the affected people, related to their attorneys, regarding their service, lack of information and abusive charges; 4. Complaint about demobilization and suspension of the PIM.
A second block with the main claims, from the first months of 2021, are based on the reduction of the AFE, authorized by the 12th Federal Court, referring to people who practice subsistence activities. This topic basically features three main groups. 1. Cuts occurred in the region of Degredo. Just questioning pointed out the need to observe a special rite for communicating with traditional peoples (whose comprehension seems to differ, even in the nomenclature of the aid); 2. Groups of those affected who, due to alleged errors in the original register, were listed as subsistence, but whose narrative pointed out divergence; 3. Groups of people who worked as placer miners, but who were classified as subsistence in the Renova Foundation's register.
Claims come in through the Ombudsman's channels (0800, website, e-mail), but they also originate from meetings where the Ombudsman’s Office has accompanied those affected in the territories, strongly supported by the Renova Foundation's dialogue team.
To a large extent, the cases arrive individually, but occasionally they are presented collectively. In all cases, any information, due to general data protection, is directed individually.
It is also worth noting that, in this first quarter, the claims quite evidently expressed in the territorialized meetings that there is a strong adherence and expectation in relation to the indemnity from the Agile Flow, the multiple questions regarding this practice and the search for information to monitor this process.
Among the general complaints were the difficulty of proving residence in 2015 and the dependence on attorneys. Questions regarding the defined values are not very evident. There is strong confusion about the differences and competences of the local commissions and the commissions of affected parties. The teams in the Renova Foundation's dialogue area are seen as allies, despite the expectation of greater recognition of the losses and the long waiting after the dam collapse, which is about to complete 06 years.
Residually other themes of the reparation appear. The Ombudsman’s Office is not contacted a lot about health and water issues, nor is the resettlement agenda. The communication of the Ombudsman's Office might be the challenge. It needs to seek and strengthen is channels to be more effective and welcoming.

Communication

[Upper Doce River]

Production and digital distribution of the 7th edition of the Jornada Bulletin for the population of Santa Cruz do Escalvado and Rio Doce.

Production and digital distribution of the 7th edition of the Jornada Bulletin for the population of Barra Longa.

[Doce River Channel]

Digital production and distribution of the 6th edition of the Jornada Bulletin for the population of the municipalities in the Doce River Channel territory.

WhatsApp content creation inviting residents of Sao Jose do Goiabal for informative virtual meetings on the TAC Governance and Simplified Indemnity System - one on 02/09 and another on 02/23.

[Lower Doce River]

Production and digital distribution of the 10th edition of the Jornada Bulletin for the population of the municipalities of Resplendor, Itueta, Aimores, Baixo Guandu, Colatina and Marilandia.

Creation of WhatsApp content inviting affected entrepreneurs from Itueta to a virtual meeting on Collective Construction of Good Practices in Associations, for solidarity-based ventures.

[Doce River Mouth]

Digital production and distribution of the 14th edition of the Jornada Bulletin for the population of Linhares.

WhatsApp content creation informing the population about the intensification of monitoring the Doce River water level due to the rainy season and the elevation of the cofferdam located in the Pequeno River.

[Support to Programs: PG02 - Compensation and Indemnity of Impacted Parties]

WhatsApp content creation informing about the extended deadline for access to the Simplified Indemnity System in Baixo Guandu, Naque, Aracruz, Conceiçao da Barra, Linhares and Itueta. Specific content was created for each of the six municipalities and another with general content on the extended deadline.

Video production for distribution via WhatsApp with information on the categories eligible for compensation through the Simplified Indemnity System.

Production of an audio and video file informing that the municipality of Rio Doce is now part of the Simplified Indemnity System.

Preparation of a newsletter with information on the three important points to pay attention to in the lawyer's power of attorney.

Production of WhatsApp content and audio with guidelines on what one should know about hiring a lawyer to represent them in the Simplified Indemnity System.

Update of newsletter and audio file with the ten important things to know about the Simplified Indemnity System.

WhatsApp content creation informing about the possibility of changing lawyers in the Simplified Indemnity System.

WhatsApp content creation disseminating information on the Income Statement for those affected to complete their Tax Returns in 2021.

WhatsApp content creation announcing that the municipalities of Aimores and Bugre will join the Simplified Indemnity System, as of 2/26 and 3/1, respectively.

[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)]

Dissemination of the 23rd edition of the Bento Rodrigues Resettlement Report with updated information on the progress of the works.

Dissemination of the 23rd edition of the Paracatu de Baixo Resettlement Report with updated information on the progress of the works.

Production of the 14th edition of the Panorama of the Paracatu de Baixo Project with the main progress of works in the resettlement.

Production of a newsletter with clarifications on the difference between the assistance through the Family Resettlement program and assistance for homes with cracks.

[Support to Programs: PG13 - Tourism, Culture, Sports and Recreation]
WhatsApp content creation informing the number of projects selected through the Doce RFP that started their activities in 2021 in municipalities in Minas Gerais and Espirito Santo.

WhatsApp content creation and post on social media platforms promoting the online talk of the Supplier Development Program on “Commercial Management and Customer Attraction: generating real sales through social media”, on 02/03, for suppliers from Colatina, Linhares, Regencia, Povoaçao and region.

Posted content on social media announcing the extended registration deadline for the Meliponiculture RFP.

WhatsApp content creation to disseminate the registration closing date of the Meliponiculture RFP.

[Support to Programs: PG32 - Improvement of the Water Supply System]

Production of content for two WhatsApp notifications to inform the population of Governador Valadares and region about job vacancies in construction for the municipal water pipeline works.

WhatsApp content creation informing that the trucks of the companies hired to carry out the works of the pipeline in the Ilha Brava region follow a defined route as to impact the local population as less as possible.

[Support to Programs: PG33 - Education for the Revitalization of the Doce River Basin]

To mobilize the public for the “Passport for Revitalization” project, an initiative of Renova in partnership with the Minas Gerais Association of Family Farming Schools (AMEFA), audio files were produced for distribution via WhatsApp and sound car; one for the population of Resplendor, Itueta and Aimores, in Minas Gerais; and another for the population of Baixo Guandu, Colatina and Marilandia, in Espirito Santo. The Young Leadership Training initiative was also disseminated through a post on Renova's social media platforms.

[Support to Programs: PG38 - Doce River Basin Monitoring]

WhatsApp content creation and post on social media to disseminate the first editions of the Bulletin Lagoon, Estuary and Coastal Zone Waters of Espirito Santo, available on the Renova Foundation website.

WhatsApp content creation disseminating the third edition of the Water Bulletin - Rivers Edition.

[Press]

Registration open for young leadership project in the Doce River Basin.

Sales through social media is the subject of an online talk for entrepreneurs from MG and ES.

Investment in the Doce River Basin reparation to reach R$ 17 billion in 2021.

Renova Foundation transfers R$ 249 million to municipalities in MG and ES.

Simplified Indemnity System available in the municipality of Aimores starting February 26.

Customer Service Channels

ISC agents monitored all tickets registered at the Information and Service Centers (ISCs) that have pending responses - only attending remotely due the coronavirus pandemic - to provide intermediate or final responses to claimants. We highlight the efforts of analysis and replies to tickets on the subject Renova Foundation, Furniture and Repairs, linked to the Program for the Recovery of Other Impacted Communities and Infrastructures (PG10) and Silage, linked to the Program for Resumption of Agricultural and Livestock Activities (PG17) in the Upper Doce River region.

Remote communication with stakeholders, to provide clarification and pass on information about the Simplified Indemnity System, covering the municipalities of Naque (MG), Baixo Guandu (ES), Linhares (ES), Rio Doce (MG), Sao Mateus (ES), Aracruz (ES), Conceiçao da Barra (ES), Colatina (ES) and Itueta (MG) and the districts of Baguari (Governador Valadares), Cachoeira Escura (Belo Oriente), Reves do Belem (Bom Jesus do Galho), Pedra Corrida (Periquito), Ipaba do Paraiso (Santana do Paraiso). In February, ISC agents reached out to the public 195 times (with a focus on Baixo Guandu and Sao Mateus) and 4,639 calls were received through the 0800 line from several municipalities.

Participation of ISC agents in training to qualify the work processes of this Channel and broaden the understanding of topics and actions in the repair and compensation process: training on the performance of the Doce River Basin Monitoring Program (02/09); update of addresses for sending letters by the PIM Program (02/05); on boarding of new employees (02/11 and 2/12) and Professional Development - Personal Strategic Planning and Self-Confidence (02/23).

Implementation, execution and monitoring of the Action Plan, involving analysis, training, adjustments, and support to the use of the system’s work flow, together with the Village Reconstruction Program team (“Resettlement” - PG08), for the management and resolution of tickets pending responses linked to Temporary Housing and Resettlement of Bento Rodrigues in the municipality of Mariana (MG).

Actively contacted 2727 people, to update addresses of residents who will receive responses on their eligibility to the Mediated Indemnity Program and other information by mail.

Supported the Social Dialogue team in gathering information about the affected Agile Flow claimants, to support the lawyers' work and speed up the work flow and replies regarding questions about the new indemnity payment system.

Dialogue

Dissemination and clarification actions on the Simplified Indemnity System (Agile Flow) continue to be an important agenda for Social Dialogue actions this period. In Rio Doce, a meeting was held with the Doce River Fishermen's Association (Asperdoce) to see if there were doubts about the system. The participants presented questions about the role of the lawyer and the service provided by the other Renova Foundation programs after joining the Agile Flow. In Bom Jesus do Galho (MG), a meeting was held with representatives of the Commission of Affected Parties from Reves do Belem to answer questions about the topic. The same effort was made with representatives of the Commission of Affected Parties from Periquito (MG).

Continued the implementation of the Resettlement Social Protocol, along with Resettlement, Social Protection, and Physical and Mental Health programs, to keep assisting the families forced to relocate in the municipality of Mariana during social isolation. In February, the newsletter on resettlement and other informative materials such as “Momento Renova”, “Voz da Comunidade” and a booklet on archaeological sites were released; and content on the conservation of Permanent Preservation Areas.

In Paracatu de Baixo, the community's Working Group held gatherings to discuss the resettlement. On the agenda were the location of the multi-sport court in the collective resettlement; presentation of collective goods projects, in particular, the community's event hall, as well as the discussion on the construction schedule. In Bento Rodrigues, a meeting was held with representatives of the Community Association to develop the conceptual project of the association's main office in collective resettlement. Finally, in the Rural Area of Mariana, a meeting was held with the Commission of Affected Parties and residents to discuss the progress of the purchase, construction and renovation processes of properties that are part of Family Resettlement and Reconstruction programs.

In Sao Jose do Goiabal (MG) and Marilandia (ES) meetings were held with residents to explain the structure proposed by the TAC Governance and the relation with the Renova Foundation.

In Tumiritinga (MG), a meeting was held with representatives of the “Arte Viva” group from the 1th of June settlement to discuss the pillars of the community's income generation projects and announce the Social and Environmental Responsibility RFP. In Conselheiro Pena (MG), a meeting was held with rural producers in the municipality to present the actions of the Rural Technical Assistance (Ater) that will start in the territory. In Regencia (Linhares), a meeting was held with the Municipality's Handicrafts Association to provide reponses to the claim for construction of the association's main office and presentation of alternatives for raising funds presented by the Renova Foundation.

Continuing with the Accountability Forums, a meeting was held with the communities of Regencia and Povoaçao (Linhares) to align on the Program to Stimulate Local Hiring (PG20) and presentation of the “Recoloca Rio Doce” project.

In the remaining quilombo community of Degredo (Linhares), a meeting was held with the Commission to present and validate the meeting schedule, flow of communication between the Renova Foundation and the Commission, discussion of the community's Communication Plan and reports on the Basic Environmental Quilombola Plan.

Mariana

Digital production and distribution of the 14th edition of the Jornada Bulletin to the population of Mariana.

Digital production and distribution of the 12th edition of the “Voz da Comunidade” newspaper, created with the affected communities of Mariana.

Doce River Channel

WhatsApp content production to invite residents of the Baixada do Coronel Roberto community, between the municipalities of Ipaba and Caratinga, for an informative virtual meeting on water quality and the Resumption of Agricultural and Livestock Activities Program, on 01/14.

WhatsApp content production to mobilize residents of Baixa Verde, community of Dionisio, for an informative virtual meeting on TAC Governance and Simplified Indemnity System on 01/19; for Ipaba on 01/26; and Pingo D'Água on 01/28.

WhatsApp content production to invite residents of Sem-Peixe to a virtual meeting on TAC Governance and Local Commissions on 01/21.

Mid Doce River

Digital production and distribution of the 6th edition of the Jornada Bulletin to the population of Governador Valadares.
Lower Doce RiverWhatsApp content production to invite residents of Marilandia to a virtual meeting, scheduled for 02/02, on TAC Governance and local commissions.

Doce River Mouth

WhatsApp content creation to inform the local population about the elevation of the Pequeno River cofferdam, due to the rainy season.

Support to Programs: PG02 - Compensation and Indemnity of Impacted Parties

WhatsApp content production on the first indemnity payments for those affected in Colatina and the district of Itapina through the Simplified Indemnity System.

WhatsApp content production on the first indemnity payments through the Simplified Indemnity System for those affected in the districts of Reves do Belem, Baguari, Pedra Corrida and Cachoeira Escura in Minas Gerais.

WhatsApp content production with information on compensation amounts paid through the Simplified Indemnity System.

Production of a Newsletter on the ten points of attention when using the Attorney’s Portal.

WhatsApp content production to clarify that legal entities can also join the platform that gives access to the Simplified Indemnity System.

WhatsApp content and audio file production with clarifications on the functioning of the Renova Foundation and the Simplified Indemnity System.

Content production for six WhatsApp notifications, one for each municipality, communicating the deadline for joining the Simplified Indemnity Systemfor for those affected in Aracruz, Baixo Guandu, Conceiçao da Barra, Linhares, Itueta and Naque.

WhatsApp content production on the five thousand terms accepted through the Simplified Indemnity System in January 2021. A video report and an audio file with this information were also produced.

WhatsApp content production to inform that the municipality of Rio Doce will be included in the Simplified Indemnity System as of 02/01.

Support to Programs: PG04 - Quality of Life of Other Peoples and Traditional Communities

WhatsApp content production to invite residents of the Quilombola community of Degredo to the online plenary session for final validation of six additional programs of the Quilombola Basic Environmental Plan (QBEP), to be implemented in the community.

Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)

Dissemination of the 21st and 22nd editions of the Bento Rodrigues Resettlement Reports, with updated information on the progress of works.

Dissemination of the 21st and 22nd editions of the Paracatu de Baixo Resettlement Reports, with updated information on the progress of works.

Production of the 12th edition of the Panorama of the Paracatu de Baixo Project with the main progress of works in the resettlement.

Production of a Newsletter on the preschool and elementary school in Paracatu de Baixo.

Production of an animated video with information on Family Resettlement approvals.

Creation of a file with the Gesteira Resettlement timeline (collective and family) for effective communication with families.

Production of a Newsletter for the affected families with a 2020 overview of Gesteira.

Support to Programs: PG10 - Recovery of Other Communities and Impacted Infrastructures between Fundao and Candonga

WhatsApp content and audio production to inform the population of Barra Longa about the start of drainage works on an important road in the municipality.

Support to Programs: PG17 - Resumption of Agricultural Activities

WhatsApp content production to invite Tumiritinga producers to a virtual meeting on Technical Assistance and Rural Extension (ATER) actions.

Support to Programs: PG18 - Economic Development and Diversification

WhatsApp content production to disseminate the online talk of the Supplier Development Program on “People Management: engaging people for work”, on 01/12.

WhatsApp content production to disseminate the extended registration deadline for the Meliponiculture RFP.

Support to Programs: PG32 - Improvement of the Water Supply System

In order to inform the residents of Governador Valadares about the start of urban works of the water pipeline, a booklet, WhatsApp content, banner, signage and newsletter were produced.

Support to Programs: PG33 - Education for the Revitalization of the Doce River Basin

WhatsApp content and audio production to disseminate the registration for the “Passport for Revitalization” project, an initiative for the Young Leadership Training in the Lower Doce River territory.

Support to Programs: PG38 - Doce River Basin Monitoring

WhatsApp content production to disseminate the second edition of the Water Bulletin (“Rivers” Edition), with data related to the beginning of the rainy season.

ISC agents monitored all tickets registered at the Information and Service Centers (ISCs) that have pending responses - only attending remotely due the coronavirus pandemic - to provide intermediate or final responses to requesters.

Remote communication with stakeholders, to provide clarification and information about the Simplified Indemnity System, covering the municipalities of Naque (MG), Baixo Guandu (ES), Linhares (ES), Sao Mateus (ES), Aracruz (ES), Conceiçao da Barra (ES), Colatina (ES) and Itueta (MG) and the districts of Baguari (Governador Valadares), Cachoeira Escura (Belo Oriente), Reves do Belem (Bom Jesus do Galho), Pedra Corrida (Periquito), Ipaba do Paraiso (Santana do Paraiso). In January, 2,029 contacts were made by ISC agents and 4,087 calls were received through the 0800 line.
ISCs agents participated in training on qualified customer service work processes and to broaden their understanding of topics and actions of the repair and compensation process: reinforcement of the program's performance model and handling of requests for Emergency Financial Aid (AFE) (01/06, 01/11 and 01/15); Professional Development - Communication and Perception (01/12 and 01/26); Portuguese Language Assessment (1/19); and Empathetic Hearing (01/25).

Active contact with affected people compensated by the Renova Foundation for damages related to water shortages (“PIM DA”), to inform about the remaining balance on the cards in which the indemnity values were deposited.

Kick-off of implementation of the Action Plan, involving the analysis, support to customer service and training, with the team of the Reconstruction of Villages Program ("Resettlement" - PG08), for the management and resolution of tickets pending response linked to Temporary Housing in the municipality of Mariana (MG).

Active contact with rural producers in Linhares (ES) and Rio Bananal (ES) to inform and provide clarification to the public about the actions for the recovery of areas degraded due to the construction works of the Pequeno River barrier, and to receive their consent so Renova can carry out necessary interventions on the properties located in the impacted stretches.
Individualized communication and remote meetings with public and dissemination of materials, to guarantee access to information and clarifications about the Simplified Indemnity System.

This month, the Social Dialogue actions in Mariana were focused on the collective resettlements of Bento Rodrigues and Paracatu de Baixo, recontacting the residents of the municipality, as part of the Social Protocol implemented during this time of social distancing, together with the Resettlement, Social Protection and Physical and Mental Health programs, for sharing information about these processes, the indemnity payments for Loss of Profit and the “Recoloca Rio Doce” Platform. We also highlight the resumption of the Working Group (WG) meetings with the Paracatu de Baixo community. One meeting was held this month, on January 26, in which the agenda for maintaining the affected area was discussed; in addition to organizing a visit by the Bento Rodrigues Commission of Affected Parties to the construction site, on January 30, to monitor and evaluate the construction of the resettlement.
Accountability Forum on the “Catarse Collective” Project, in Barra Longa, on January 28, to present the proposal developed by the initiative in the district and participatory evaluation with the public.

In the Doce River Channel region, meetings were held with residents and leaders of the communities of the Ilha do Rio Doce and Residencial Porto Segura (Caratinga/MG), Baixa Verde (Dionisio/MG), Ipaba (MG), Pingo D'Água (MG) and Sem-Peixe (MG) to answer their questions about TAC Governance and issues related to the Integrated Register and the Simplified Indemnity System.

On January 14, a meeting was held in Ipaba (MG), with Rural Producers of Baixada do Coronel Roberto, to provide transparency and clarification on the Renova Foundation’s actions for monitoring and improving water quality, in addition to demonstrating results of Doce River indicators, providing information on eligibility, and the kick-off of Technical Assistance and Rural Extension (ATER) activities. On January 21, a specific meeting was held in Tumiritinga to present the ATER agenda and validate it.
Workshop with “Adventista Edessa School” from Colatina, to present the “Doce Alive” Project and the activities of the Doce River Basin Monitoring Program.

Young people from the affected communities of Baixo Guandu, Colatina and Marilandia, in Espirito Santo, were contacted via WhatsApp and there were individual contacts informing about the opening of the registration period for the “Passport for Revitalization” Project, carried out by the Renova Foundation in partnership with the Minais Gerais Family Farming Schools Association (Amefa).

On January 28, a meeting was held with the Technical Advisory Body - Association of Fishermen, Extractivists and Quilombo Remnants (ASPERQD) and Commision of Affected Degredo Quilombolas, to hold the final plenary hearing and participatory validation of six programs of the Degredo Quilombola Basic Environmental Plan (QBEP).

PARTICIPATION AND SOCIAL DIALOGUE

In December, we highlight the activities performed by the Social Dialogue team to promote the new Indemnity Indemnity System, called Agile Flow: in the Upper Doce River region, the Dialog team was responsible for the newsletter about the new indemnity system; in the Doce River Channel region, information and clarifications were sent to residents of the communities of Ipabinha (Santana do Paraiso) and Reves do Belem (Bom Jesus do Galho); in the Mid Doce region, meetings were held with the Commission of the Affected Parties of Naque (MG) to clarify the Agile Flow System; in the Lower Doce region and River Mouth/Coastal region (ES), active dialogues were held with leaders;

In December, the following activities were conducted: release of videos about the School and the Health Center in Bento Rodrigues; announcement of job vacancies; alignment of Temporary Housing assistance. The following were sent out: Diagnosis of Cultural References Booklet; reports on resettlements; invitation to access the Recoloca Rio Doce Platform and Christmas workshops;

In December, a meeting was held with the Commissions of Affected Parties of the municipality of Mariana (MG) to discuss the changes made to animal feed and public transport projects in the affected rural communities (Zona Rural). The Dialogue team was also involved in the dissemination of information related to this measure and answering questions of the public;

CUSTOMER SERVICE CHANNELS

“Customer Service Coverage” training with ISCs agents, which aimed to address the theoretical and practical dimensions of customer service, dialogue and relationship with the affected audiences, with a focus on Cooperative Dialogue, Conflict Mediation and Non-Violent Communication.

Portuguese language training for ISC agents continued. Its objective is to improve qualified registration of requests received by these professionals, together with the service agents of the Renova Foundation.

Following the guidelines of the health authorities and in face of the covid-19 (coronavirus) pandemic and its consequences, the Social Dialogue teams maintain their activities, working remotely, while their face-to-face actions with the interested public have been suspended. In this context, the main activities developed were the following:

Continued the implementation of the Resettlement Social Protocol, along with Resettlement, Social Protection, and Physical and Mental Health programs, to keep assisting the families forced to relocate in the municipality Mariana during the lockdown. This month, we highlight the dissemination of a newsletter containing the panorama of the construction works of the Bento Rodrigues and Paracatu de Baixo Resettlements, dissemination of the resumes of resettlement families and job vacancies database; sending the Jornada Bulletin and content clarifying the deadline for delivery of the resettlements.

In Mariana, those affected from Bento Rodrigues, Mariana and Rural Communities were contacted to assess their interest in participating in the “Abre Alas” Project aimed at Financial Education for business owners, offered by the Renova Foundation.

Affected rural producers in Mariana and Upper Rio Doce territory were contacted in order to formalize the modification of the modality related to animal feed (silage). Producers will now start to receive a sum to purchase it themselves.

In the Mid Doce River territory, we highlight the collective dialogues with the Commissions of Affected People of Ipabinha (Santana do Paraiso), Reves do Belem (Bom Jesus do Galho) and leaders from Sao Jose do Goiabal (MG) to inform about the release of vouchers to support the Affected Commissions in the acquisition/rental of electronic equipment (computer, printer, webcam and the like) and/or to reimburse internet expenses in order to facilitate their participation in videoconferences with the Renova Foundation.

Articulation, promotion and realization of the Accountability Forums with communities in the municipality of Sao Jose do Goiabal, Ipaba and with the communities of Ipabinha (Santana do Paraiso), Sao Lourenço (Bugre) and Senhora da Penha (Fernandes Tourinho). The meetings aimed to present the results of the Renova Foundation's actions in the districs so far.

A meeting was held to guide and support the kick-off of the masks production process with a group of entrepreneurial seamstresses from Ipabinha (Santana do Paraiso) to supply the Renova Foundation. The activities are carried out in partnership with the Economy and Innovation Program and favor the relationship with assets and entrance of the Economy and Innovation Program in the communities.

Active contacts with the leaders to provide clarification on the new Indemnity System (Agile Flow) in the municipalities of Naque (MG), Itueta (MG), Baixo Guandu (ES), Linhares (ES), Aracruz (ES), Sao Mateus ( ES) and Conceiçao da Barra (ES). The contacts sought to clarify doubts and present it as an indemnity alternative. Content and audios were also released via WhatsApp.

In Cachoeira Escura (Belo Oriente), a Thematic Workshop was held with rural producers to present the actions of the Resumption of Agricultural Activities Program (PG17); in Tumiritinga, a meeting was held with residents to discuss the actions of the Doce River Basin Monitoring Program (PG38).

Conversations with leaders from the Mid Doce River region for clarification on the RFP of the Selection Process for hiring a Field Agent, through the Aquaculture and Fisheries Activities Resumption Program, which will operate in the territory.

Meeting with the Santo Antonio do Rio Doce community (Aimores) in partnership with the Doce River Basin Monitoring Program (PG38) to present the partial actions and results of the Quali-Quantitative Systematic Water and Sediment Monitoring Program for Water and Sediments (PMQQS) in the districts. In addition, a workshop was held in the municipality with representatives of municipal schools and the Program to present proposals for educational actions with students on the topic water.

In Baixo Guandu, Colatina and Marilandia, a meeting was held with young people and leaders to present the project, “Passport for Revitalization”, held in the territory by the Minais Gerais Family Farming Schools Association.

At the River Mouth / Coastal ES, a meeting was held with the Technical Advisory Body - Association of Fishermen, Extractivists and Quilombo Remnants (ASPERQD) and Affected Quilombolas of Degredo Commission, to hold the final plenary hearing of the 06 programs of the Basic Environmental Plan Quilombola ( PBAQ) of Degredo.

In the terrotory, there was also a meeting was with young people, leaders and public authorities from the communities of the Linhares coast/shore (ES) for the stage that involves the mapping and diagnosing the perception of socio-environmental impacts of the Lotus Leadership Training Project.

In Sooretama, a meeting was held with representatives of the fishermen from Patrimonio da Lagoa to explain the remote compensation process for commercial fishermen.

There were no relevant facts.

Monitoring of all tickets registered at the Information and Service Centers (ISCs) that have pending responses, only attending remotely due the coronavirus pandemic, to provide intermediate or final responses to requesters. This period, the main focus was on the analysis and handling of tickets related to the following: the resettlement of Paracatu de Baixo, linked to the Resettlement Program (PG08) in the territory of Mariana; to judicialized properties, linked to the Program for the Recovery of Impacted Communities and Infrastructures (PG10) and Integrated Registration Program (PG01), in the Upper Doce River; and the Programs for the Reconstruction of Villages (PG08), Recovery of Impacted Communities and Infrastructures (PG10), Resumption of Aquaculture and Fisheries Activities (PG16) and Recovery of Wild Fauna (PG29) in the Doce River Channel territory; and Social Protection (PG05), Dialogue, Communication and Social Participation (PG06), Reconstruction of Villages (PG08), Recovery of HPP Risoleta Neves (PG09), Recovery of Impacted Communities and Infrastructures (PG010), Physical and Mental Health of the Population Impacted (PG014), Resumption of Aquaculture and Fisheries Activities (PG016), Resumption of Agricultural Activities (PG017), Development and Economic Diversification (PG018), Micro and Small Businesses (PG019), Tailings Management (PG23), Recovery of Environmental Area 1 (PG25), PPAs Recovery (PG26), Recovery of Springs (PG27), Biodiversity Conservation (PG28), Water Treatment and Alternative Water Withdrawal (PG32), Doce River Basin Monitoring (PG38) in the Mid Doce River.

Remote interactions with stakeholders in order to provide clarification and information about the new Indemnity System (Agile Flow), which already is available for the municipalities of Naque (MG), Baixo Guandu (ES), Linhares (ES) , Sao Mateus (ES), Aracruz (ES), Conceiçao da Barra (ES) and Itueta (MG). Until the end of November, 2082 contacts were made by ISC and 0800 agents.

Continued the training for ISC agents (in Portuguese), aimed at qualified and improved registration of requests received by these professionals, together with the service agents of the Renova Foundation.

Continued the “Customer Service Coverage” training, which seeks to address the theoretical and practical dimensions of customer service, dialogue and relationship with the affected audiences, with a focus on Cooperative Dialogue, Conflict Mediation and Non-Violent Communication.

Training with agents (Contact Us, Central 0800 line and ISCs) for better understanding and application of the Q&A document on the SGS ticket opening categorization of Emergency Financial Aid (11/03), Emergency Financial Aid Transition Training (11/13), 17th Webinar - Dynamic Governance: concepts and learning in the River Mouth Dialogue management model (11/13), Agile Flow Approach Training (11/17 and 11/26), H&P Training for new agents (11/18 and 11/19), Initial Training on Renova and its Programs for the newcomers (11/23 and 11/24).

ISC agents in the River Mouth / Coastal territory participated in a Dynamic Governance Course to implement a management methodology based on sociocracy.

Production of presentation containing analysis of tickets related to the Programs for the Recovery of Other Impacted Communities and Infrastructures (PG10) and Resettlement (PG08), Communication, Participation, Dialogue and Social Control (PG06), Resumption of Aquaculture and Fisheries Activities (PG16), Development and Economic Diversification (PG18) and Recovery of Micro and Small Businesses (PG19), Social Protection (PG05); Recovery of Environmental Area 1 (PG25), PPAs Recovery (PG26), Recovery of Springs (PG27) and Biodiversity Conservation (PG28) in the Mid Doce River; and the Doce River Basin Monitoring Program (PG38) in the Doce River Channel territory, seeking to qualify the pending claims by the Programs.

Supported the activities to encourage stakeholders to participate in the Accountability Forum held in the municipalities of Conselheiro Pena (MG), in the Mid Doce River territory.

Monitored the handling of Critical and Vulnerable Cases with the programs in the River Mouth / Coastal ES territory to assist in the categorization of claims and in the formulation of feedback to those affected in the territory.

Daily follow-up and handling of requests related to the Attorney’s Portal, as per 12th Court decision, available at this moment for the municipalities previously mentioned: Naque (MG), Baixo Guandu (ES), Linhares (ES), Sao Mateus (ES), Aracruz (ES), Conceiçao da Barra (ES) and Itueta (MG). The objective is to answer questions and address demands related to the topic, both by those affected and their lawyers.

[Upper Doce River] Digital production and distribution of the 13th edition of the Terra da Gente newspaper created together with the communities of Barra Longa, Gesteira and Barreto.

[Upper Doce River] WhatsApp content production calling residents of the Ilha do Rio Doce community and Porto Seguro residential community, in Caratinga, for the Thematic Workshop, to be held on 12/02, on health and Doce River Basin monitoring.

[Communication with the Press] Portal expands access to information on the conditions of the Doce River Basin.

[Communication with the Press] Indemnity system for hard-to-prove cases is implemented in Linhares.

[Communication with Territories] Renova Radio: broadcast of six different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River and Doce River Mouth, in weekly radio programming of several radio stations in these areas. Momento Renova featured a total of 36 programs in November, with 108 broadcasts on local radio stations from Mariana to Regencia. Programs were not broadcast in the week of 11/05, in memorial of the dam collapse five years ago.

[Doce River Mouth] WhatsApp content production to inform residents about the collapse of part of a house on Beira Rio Avenue in Linhares.

[Mid Doce River] WhatsApp content production to invite residents of Cachoeira Escura (Belo Oriente), Galileia and Tumiritinga to online workshops. The meetings presented current actions by the Renova Foundation in the communities, based on topics such as agricultural activities and water monitoring.

[Mid Doce River] WhatsApp content production inviting residents of Galileia to a virtual meeting of “Result: transparency and accountability in the Doce River repair”.

[Mid Doce River] Digital production and distribution of the 4rd edition of the Jornada Bulletin for the population of Conselheiro Pena, Galileia and Tumiritinga.

[Mid Doce River] Digital production and distribution of the 5th edition of the Jornada Bulletin for the population of Governador Valadares.

[Mid Doce River] Digital production and distribution of the 7th edition of the Jornada Bulletin for the population of Belo Oriente, Naque and Periquito.

[Support to Programs: PG02 - Reimbursement and Compensation of Impacted Parties] Elaboration of a poster to inform that the Mediated Compensation Center (CIM), in Mariana, remains closed due to the coronavirus pandemic.

[Support to Programs: PG02 - Reimbursement and Compensation of Impacted Parties] Creation of WhatsApp content and Renova Radio program with updates on the new indemnity system and the adhesion of new municipalities to the agile payment flow, such as Linhares, Conceiçao da Barra, Sao Mateus and Aracruz, in Espirito Santo; and Itueta, in Minas Gerais.

[Support to Programs: PG02 - Reimbursement and Compensation of Impacted Parties] WhatsApp content with information on more than 1,300 indemnity payments through the Simplified Indemnity System.

[Support to Programs: PG02 - Compensation and Indemnity of Impacted Parties Distributed a newsletter with ten important facts about the Simplified Compensation System. In addtion, an audio was produced for distribution via WhatsApp, with adapted content of the newsletter.

[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)] Creation of a card to be included in the Covid-19 protection kit, delivered to the families of the resettlements that visit the works.

[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)] Dissemination of the 19th edition of the Bento Rodrigues Resettlement Report, with updated information on the progress of the works.

[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)] Creation of the Panorama of the Construction of Bento Rodrigues and the most important progress of works in the resettlement.

[Support to Programs: PG08 - Reconstruction of Villages (Gesteira)] Creation of a presentation on family resettlement.

[Support to Programs: PG08 - Reconstruction of Villages (Gesteira)] Creation of a file with a timeline on the resettlement of Gesteira.

[Support to Programs: PG08 - Reconstruction of Villages (Gesteira)] WhatsApp content production informing Gesteira families about the family resettlement presentation meeting.

[Support to Programs: PG08 - Reconstruction of Villages (Paracatu de Baixo)] Dissemination of the 19th edition of the Paracatu de Baixo Resettlement Report, with updated information on the progress of the works.

[Support to Programs: PG08 - Reconstruction of Villages (Paracatu de Baixo)] Elaboration of the 9th and 10th editions of the Panorama of the Paracatu de Baixo Project with the most important progress of works in resettlement.

[Support to Programs: PG08 - Reconstruction of Villages] Creation of a presentation on the Movis program - Sustainable Lifestyles in Resettlements.

[Support to Programs: PG09 - Recovering the HPP Risoleta Neves Reservoir] Production of a newsletter for distribution via WhatsApp informing the population of Rio Doce about the objectives and status of the works that are taking place in the center of the municipality, in compliance with the Floresta Farm TAC.

[Support to Programs: PG12 - Historical, Cultural and Artistic Memory] WhatsApp content creation to announce the open job vacancies at the Technical Reserve primarily for those affected, for the positions of administrative assistant and conservation assistant.

[Support to Programs: PG12 - Historical, Cultural and Artistic Memory] WhatsApp content production to announce the free Christmas crafts workshops, a series that will consist of four video classes.

[Support to Programs: PG16 - Resumption of Aquaculture and Fishing Activities] Creation of a radio program to announce that Fundepag and Fest, organizations contracted by Renova to carry out socioeconomic characterization and the monitoring of aquaculture and fishing activities in the Doce River, opened vacancies for hiring field agents.

[Support to Programs: PG16 - Resumption of Aquaculture and Fisheries ActivitiesProduction of a radio program disseminating the Mapping of the Fishing Productive Chain, which will collect information with fishermen from all affected territories.

[Support to Programs: PG-17 - Resumption of Agricultural Activities] Production of a booklet for digital distribution on the use of tubular wells by producers on their rural properties.

[Support to Programs: PG-17 - Resumption of Agricultural Activities] Production of a folder, WhatsApp content and audio file with information on the changes made in the way of delivering feed for animals belonging to producers in the resettlements, in Mariana and in the Upper Doce River territory.

[Support to Programs: PG18 - Economic Development and Diversification] WhatsApp content creation to disseminate the online seminar for the presentation of the Recoloca Rio Doce platform, on 12/03, for people affected in the resettlements and municipalities that make up the Doce River Channel territory. The Recoloca Rio Doce website gathers resumes and job vacancies offered to these audiences.

[Support to Programs: PG18 - Economic Development and Diversification] Production of an invitation disseminating an online lecture of the Supplier Development Program on “Accounting, Tax and Labor Management”, on 11/18, for entrepreneurs in Colatina, Linhares, Regencia, Povoaçao and region.

[Support to Programs: PG18 - Development and Economic Diversification] Production of a radio program to disseminate the enrollment of online preparatory professional courses for young people who have registered with the Foundation. The courses are a partnership between Renova and the National Service of Industrial Learning (Senai) and the Qualifica course platform.

[Support to Programs: PG32 - Improvement of the Water Supply System] Production of content for the radio program disseminating the job vacancies for the construction of the Governador Valadares pipeline, after the signing of the contract with Odebrecht Engenharia e Construção (OEC), the company responsible for carrying out the works .

[Support to Programs: PG33 - Education for the Revitalization of the Doce River Basin] Production of WhatsApp pill disseminating virtual meetings, on the 11/25 and 11/27, for the presentation of the Youth Leadership Training project “Passport for the Revitalization”, a partnership between the Renova Foundation and the Minas Gerais Association of Family Farming Schools (AMEFA) in the Lower Doce River territory.

[Support to Programs: PG33 - Education to Revitalize the Doce River Basin] Production of WhatsApp content and radio program disseminating the deadline for youth from Mariana and Upper Doce River territory to enroll in the “Jupiter” project.

[Support to Programs: PG33 - Education to Revitalize the Doce River Basin] Production of WhatsApp content and radio program disseminating the deadline for youth in the Doce River Channel territory to enroll in the “Raízes e Asas do Rio Doce” project. The Youth Leadership Training initiative is a partnership between Renova and the Geraldo Perlingeiro Abreu Foundation.

[Support to Programs: PG35 - Information to the Population] Dissemination, through content on a radio program and a post on a social media, of the participation of designer Ronaldo Fraga in the Sao Paulo Fashion Week (SPFW). The designer's collection featured products from artisans from Mariana and Barra Longa.

Following the guidelines of the health authorities and in consideration of the context of the COVID-19 pandemic (coronavirus) and its developments, the Social Dialogue teams perform their activities in a remote working regime, with face-to-face relationship, participation and social control activities with the target public interrupted. In this context, the main activities developed were:
Continuation of the implementation of the Resettlement Social Protocol , in conjunction with Resettlement , Social Protection, and Physical and Mental Health programs, to continue to care for families in situations of physical displacement, in the municipality of Mariana, during the period of social isolation. This month, the highlight was the publication of informative materials on resettlement; sharing of the 11th edition of the newspaper "Vozes da Comunidade" (voices of the community); announcement of the financial education platform, report on the distribution of wood in Paracatu, publication of Social Protection and Health actions, extension of the deadline for applications for Inovando Futuro e Qualifica (Innovating the Future and Qualification), aimed at professional qualification, and accounting of the Actions performed by the Tourism, Culture, Sport and Leisure Program (PG13).

Continuity of meetings with the Paracatu de Baixo Working Group , using remote communication tools, for discussions about the collective resettlement of the community, such as negotiations related to the maintenance of the original area, presentation of an overview of the construction works in progress and raw water supply. In Bento Rodrigues, the working group meeting aimed to present the health and safety protocols for the face-to-face visit of the Bento Rodrigues Committee of the Affected Persons to the resettlement construction site.

A meeting with a group of protesters from the Access Road to the Risoleta Neves HPP was held to listen and receive the claims related to indemnity solutions and subsequent referral to the responsible department.

To support the public hearing regarding the licensing stage for the construction works at the Risoleta Neves HPP, remote meetings were held with residents from Rio Doce and Santa Cruz do Escalvado for guidance on objectives, structure, and format of the hearing, as well as clarification of other doubts.

Mobilization and holding of the Accountability forum in the municipalities of Barra Longa, Rio Doce and Santa Cruz do Escalvado. The meeting dealt with the forest restoration actions carried out by the Renova Foundation in the territory to date.
In preparation for the resumption of construction works in the municipality of Barra Longa, meetings were held with local residents to present the health and safety protocols related to the prevention of contagion by COVID-19 and actions for local hiring.
In the Doce river trough, accountability forums were held in São José do Goiabal (MG), Ipabinha Community (Santana do Paraíso), São Lourenço (Bugre), and Porto Seguro and Ilha do Rio Doce (Caratinga). The meetings aimed to present the results of the Renova Foundation's actions in these places so far.

In partnership with the Doce River State Park/IEF, a meeting was held with residents from Revés do Belém (Bom Jesus do Galho) to clarify doubts about fishing in the zone of influence of the Doce River State Park. In the same region, a meeting was held to present the structure of the Social Assistance Policy and listen to any doubts. In Baixa Verde (Dionísio), a meeting was held with a group of seamstresses for guidance on the registration process to become suppliers of masks for the Renova Foundation and other activities in the Economy and Innovation area.

Continuity of thematic workshops on the programs of the Renova Foundation in the Middle Doce River region: in Tumiritinga (MG), the program's actions for the resumption of aquaculture and fishing activities were presented; in Conselheiro Pena (MG) and Galileia (MG) the meeting dealt with the recovery programs of Springs (PG27) and recovery of Permanent Preservation Areas (PG26); and in Ilha Brava (Governador Valadares) the actions of the Tailings Management Program (PG23) were discussed.

The highlights were the accountability forums in the Middle Doce River region, held in Tumiritinga (MG) and Cachoeira Escura (Belo Oriente) for general presentation on the actions carried out by Renova Foundation's programs to date.

Contact with residents and leaders from all over the the Middle Doce River region for clarification and reception of doubts about the new indemnity process - Agile Flow -; promotion of the distance qualification courses platform, Qualifica ; newsletter about the next actions of the project "Formation of Young Leaders", promoted by the Education Program for the Revitalization of the Doce River Basin (PG33) and promotion of Renova Foundation's transparency Portal .

In the Lower Doce River basin, accountability forums were held in Itueta and Resplendor (MG), Colatina and Marilândia (ES) to present the actions carried out by the Collection and Treatment of Sewage and Solid Waste Disposal (PG31), Monitoring of the Doce River Basin (PG38), Recovery of Springs (PG27), Recovery of Permanent Preservation areas (PG26), Waste Management (PG23), Social Protection (PG05) programs and by the infrastructure area .

In Santo Antônio do Rio Doce (Aimorés), a meeting was held to present proposals and scope regarding the Resumption of Aquaculture and Fisheries Activities (PG16) resumption program and the TAC Governance .

In Baixo Guandu, contact was made with residents and leaders to clarify and listen to doubts about the Agile Flow indemnity process.

In the territory of Foz / Litoral ES, in Povoação (Linhares), a meeting was held with the Association of Merchants and Entrepreneurs From Povoação, to validate the budget for the purchase of materials for the community's fair. In Patrimônio da Lagoa (Sooretama), meetings were held for alignment on the resumption of activities in the area and validation of the solution for readjustment of the water pumping system for the Juparanã lake's swamp.

There were no relevant facts.

Daily monitoring and handling of requests related to the lawyer's Portal, available at this time for Baixo Guandu and Naque, following the court decision by the 12th Court. The objective is to clarify doubts and forward demands related to the subject, both by those affected and their lawyers.

Monitoring of requests registered in all units of the CIAs which are still pending a reply, in a teleworking regime due to the context of the coronavirus, for the provision of intermediate or final responses to applicants. In the period, the mobilization for analysis and negotiations of the manifestations related to the Physical and Mental Health For the Affected Population (PG14), Tailings Management (PG23) and Water Supply (PG32) programs in the the Middle Doce the Upper Doce River region; return of manifestations regarding the judicialized real estate in Mariana and in the Upper Doce River region.

Continuity of the Portuguese language training for CIAS units' attendants, as a way to qualify and improve the records of the requests received by these professionals, for the public serviced by the Renova Foundation.

Continuity of the "Service in Focus" training , which seeks to address the theoretical and practical dimensions of service, dialogue and relationship with the affected audiences, focusing on Cooperative Dialogue, Conflict Mediation and Nonviolent Communication.

Training with attendants (Contact Us, Tool-free center and CIAs) was carried out to improve understanding and use of the Q&A document covering the SGS registration tree about the Integrated Registration and Mediated Indemnity.

Support for the mobilization of the relevant public for the participation in accountability forums: in Itueta and Resplendor the meeting dealt with the themes of Collection and Treatment of Sewage and Solid Waste Disposal, Monitoring of the Doce River Basin and actions on the infrastructure front. In Colatina and Marilândia, the meeting presented the actions carried out by the the Recovery of Permanent Preservation areas (APPs), Recovery of Springs and Monitoring of the Doce River Basin programs. In the Doce River trough region, meetings were held in São Lourenço (Bugre), Bom Jesus do Galho (MG) and Caratinga (MG).

Active contact with residents of Baixo Guandu to clarify doubts related to the Agile Flow indemnification process, following the decision by the 12th Federal Court.

Continuity of the receipt, analysis and forwarding of physical documents, in the CIAs units in Tumiritinga (MG), Naque (MG), Governador Valadares (MG), Belo Oriente (MG) and Periquito (MG), regarding the requests for assistance by the Integrated Registration Phase 2, as an alternative to sending digitized documents through the User's Portal during the period of social isolation.

Analysis of requests on the issues Quality of Life of Other Traditional Peoples and Communities (PG04), in Foz/Litoral ES, Reconstruction of Villages (PG08), Recovery of other Affected Communities and Infrastructures (PG10), Monitoring of the Doce River Basin (PG38) and Dialogue, Communication and Social Participation (PG06) in the Middle Doce River region, aiming at sorting out the demands still pending analysis by the programs.

[Alto Rio Doce] production of WhatsApp pill inviting affected people from Barra Longa to the second Accountability Forum of the municipality, with the theme Agenda Juventudes (Youth Agenda).

[Upper Doce River Region] production of WhatsApp pill with some necessary guidelines for the period after the public hearing on environmental regularization of dredging works and disposal of tailings in the Floresta Farm and recovery of margins and sectors (Risoleta Neves HPP).

[Upper Doce River region] production of WhatsApp pills inviting residents of Barra Longa to virtual meeting on TAC Governance, on 15/10; and residents of Santa Cruz do Escalvado to virtual meeting on the same theme, on 22/10.

[Upper Doce River Region] production and digital distribution of the 5th edition of the "Jornada" Newsletter to the population of Barra Longa.

[Upper Doce River Region] production and digital distribution of the 5th edition of the "Jornada" Newsletter to the population of Santa Cruz do Escalvado and Rio Doce.

[Lower Doce River region] production of WhatsApp pill and the program "Radio Renova" to inform the population of Resplendor about the paving work on the north access road to the community.

[Lower Doce River region] production of WhatsApp pills inviting residents to Accountability Forum meetings in Ximeta, on 06/10; and in Resplendor, on 08/10.

[Lower Doce River region] production and digital distribution of the 8th edition of the "Jornada" Newsletter to the population of the municipalities of Resplendor, Ximeta, Aimorés, Baixo Guandu, Colatina and Marilândia.

[Doce River Mouth region] production of WhatsApp pill to inform residents about the maintenance works in the cofferdam in Rio Pequeno.

[Doce River Mouth region] production and digital distribution of the 12th edition of the newsletter "Jornada" to the population of Linhares.

[Doce River Mouth region] production and digital distribution of the 12th edition of the newsletter "Jornada" to the population surrounding the Juparanã Lake.

[Mariana] production and digital distribution of the 13th edition of the newsletter Jornada (Journey) to the population of Mariana.

[Middle Doce River region] Production of WhatsApp pill for mobilizing residents of Tumiritinga for the Accountability Forum, meeting held virtually.

[Middle Rio Doce Region] production of WhatsApp pills to invite residents of Conselheiro Pena, Galileia, Ilha Brava and Tumiritinga to online thematic workshops. The meetings presented ongoing actions by Renova in the communities on topics such as Water Monitoring, Tailings Management and Resumption of Aquaculture and Fishing Activities.

[Middle Doce River region] support in the organization of the first edition of "Resulta: Transparency and Accountability in the Doce River Reparation", held on 29/10, in Cachoeira Escura (Belo Oriente). The hybrid event, with transmission and interactivity for participants who lacked conditions for virtual access, featured a WhatsApp pill for mobilization.

[Doce River Through region] production and digital distribution of the 4th edition of the "Jornada" Newsletter to the population of the municipalities in the Doce River Through region.

[Doce River Through region] production of WhatsApp pills about the accountability forums for residents of the communities of São Lourenço (in Bugre), on 20/10; Ipaba do Paraíso (in Santana do Paraíso), on 22/10; and Porto Seguro and Ilha do Rio Doce (in Caratinga), on 29/10, in order to present the reparation actions developed by Renova Foundation in these municipalities and in the region.

[Doce River Through region] production of WhatsApp pill inviting residents of Revés do Belém, a community in Bom Jesus do Galho, to a thematic workshop on Social Assistance, on 13/10.

[Doce River Through region] production of WhatsApp pill with a summary of the issues presented at the Accountability Forum to residents of São Lourenço, a comunity in Bugre , on 20/10, and information on the second part of the virtual meeting, scheduled for November.

[Support for the programs: PG08 - reconstruction of villages (Gesteira)] creation of two newsletters to be sent by WhatsApp about the ratification of agreements in the Gesteira Family Resettlement, one of them with specific content for the families contemplated by the agreement and another one for the other families in the community. A video and Renova Radio program on the subject were also produced.

[Support for programs: PG08 - reconstruction of villages (Bento Rodrigues)] preparation of primer on the expansion of remote services and resumption of face-to-face services in the resettlement.

[Program support: PG08-reconstruction of villages (Paracatu de Baixo)] dissemination of the 17th and 18th edition of the report of the resettlement of Paracatu de Baixo, with updated information on the progress of the construction works.

Program support: PG07-Animal Care] publication of post on social network informing that rescued animals are available for adoption via social networks.

[Program support: PG07-Animal Care] production of WhatsApp pill explaining remote service to animal tutors on farms, since visits are suspended due to social distancing rules imposed by the pandemic.

[Support for programs: PG02 - reparation and indemnity for the affected population]p WhatsApp pill informing that the 12th Court extended the deadline for adherence by affected persons from low Guandu and Naque to the Agile Flow indemnity system.

[Support for programs: PG02 - reparation and indemnity for the affected population] Production of newsletter to be sent by Whatsapp, and radio program with information on the Agile Flow system, Lawyer's Portal and services provided by the Mediated Indemnity Program (PIM).

[Support for programs: PG02 - reparation and indemnity for the affected population] production of a newsletter and audio file, for distribution via WhatsApp, presenting information on the indemnity process implemented following the decision by the 12th Federal Court.

[Support for programs: PG02 - reparation and indemnity for the affected population]p WhatsApp pill informing that the 12th Court extended the deadline for adherence by affected persons from low Guandu and Naque to the Agile Flow indemnity system.

[Support for programs: PG02 - reparation and indemnity for the affected population] production of WhatsApp pill and Radio Renova program informing that the Renova Foundation has exceeded the mark of 100 indemnity payments for cases of difficult proof of damages for those affected in Baixo Guandu and Naque, using the Agile Flow system implemented following the court decision.

[Support for programs: PG02 - reparation and indemnity for the affected population] production of WhatsApp pill with clarifications on the new indemnity system and continuity of indemnity payments.

[Program support: PG18 - Economic Development and Diversification] dissemination of the results of the Projeto Feijão (Bean Project) through posts on Renova's social networks, containing the video report on the action carried out in Rochedo, Córrego Preto and Leonel, which are communities in Rio Casca.

[Support for programs: PG16-resumption of Aquaculture and Fishing activities] production of WhatsApp pill promoting the beginning of the Mapping of the Fishing Production Chain, which will gather information from fishers in all the affected territories.

[Program support: PG09 - recovery of the Risoleta Neves HPP reservoir] Organization of the Risoleta Neves HPP public hearing, in 15/10, for the presentation of the Environmental Impact Study (EIA) and Environmental Impact Report (RIMA) on the dredging works and disposal of tailings at the Floresta Farm and recovery of Candonga's margins and sectors. The hearing was broadcast online and in physical spaces, in Rio Doce, Belo Horizonte and Santa Cruz do Escalvado. All generated content is available at the Renova Foundation's website.

[Program support: PG09 - recovery of the Risoleta Neves HPP reservoir] production of WhatsApp pills for communities in Santa Cruz do Escalvado and Rio Doce, containing information on the monitoring carried out in the construction works around the Risoleta Neves HPP.

[Program support: PG09 - recovery of the Risoleta Neves HPP reservoir] also regarding the Risoleta Neves HPP public hearing, a video on the Environmental Impact Study (EIA) and Environmental Impact Report (RIMA) was created.

[Program support: PG08 - Village Reconstruction( Paracatu de Baixo)] production ofWhatsApp pill on maintenance work in the original areas (affected communities).

[Program support: PG08-reconstruction of villages( Paracatu de Baixo)] preparation of the 7th and 8th edition of the Paracatu de Baixo Construction Work Overview featuring the main advances in the resettlement.

[Program support: PG08-reconstruction of villages (Paracatu de Baixo)] dissemination of the 17th and 18th edition of the report of the resettlement of Paracatu de Baixo, with updated information on the progress of the construction works.

[Program support: PG08-Village Reconstruction( Gesteira)] production of WhatsApp pill guiding families in Gesteira regarding the hearing for the ratification of the agreement.

[Support for programs: PG35 - Information for the Population] production of material for the Radio Renova program promoting the public hearing for the presentation of proposals for the revision of the Master Plan, held on 27/10, in Mariana. (Evidence 42)

[Support for programs: PG35 - Information for the Population] production of WhatsApp pill, Radio Renova program and post on Renova Foundation's social network promoting the voting process for choosing the color of the Gomes Freire Square's bandstand, in Mariana. Subsequently, the result of the vote was published on the website.

[Program support: PG18 - Economic Development and Diversification] Elaboration of WhatsApp pill on the extension of the deadline for registration in the Qualifica platform's free courses for young people who are registered as affected persons with the Renova Foundation.

[Program support: PG18 - Economic Development and Diversification] production of invitation and program on Renova Radio promoting the online lecture by the Supplier Development Program on "productivity in business to reduce waste and increase results", on 07/10, for Entrepreneurs in Colatina, Linhares, Regência and Povoação.

[Communication with Territories] broadcasting of eight different programs by Radio Renova (Renova Moment) for the territories of Mariana, Upper, Middle, Lower, trough, and mouth of the Doce River regions, in the weekly programming of several radios at these areas of coverage. There were a total of 54 Renova Moment programs in October, with 162 insertions in radios in the municipalities of Mariana a Regência.

[Communication with the Press] payment of indemnity for cases of difficult proof exceeds the mark of 100 agreements.

[Communication with the press] The People from Mariana will choose the color of the Gomes Freire Square's bandstand in an online vote.

Communication with the press] The people from Mariana decide the color of the Gomes Freire Square's bandstand.

Communication with the Press] Renova Foundation carries out maintenance work on the Pequeno River cofferdam in Linhares.

[Communication with the press] Finance and business costs is the topic of a lecture for entrepreneurs in MG and ES.

Following the guidelines of the health authorities and in face of the covid-19 (coronavirus) pandemic and its consequences, the Social Dialogue teams maintain their activities, working remotely, while their face-to-face actions with the interested public have been suspended. In this context, the main activities developed were the following:
Remote Meeting between Youths from Bento Rodrigues and Paracatu de Baixo, and the Renova Foundation's Economy and Innovation department, to present the results of market research to identify potential income generation in communities; presentation of the project “Innovating Futures”, aimed at mentoring and planning the life of the participants; and presentation of the Qualification Platform, aimed at offering vocational courses. The “Innovating Futures” project and access to the Qualification platform also extends to all young people in the territory. The Dialogue team announced the proposals and answered questions of youth from the communities in the Areas of Direct Influence of collective resettlements, rural communities, as well as youth from Bento Rodrigues and Paracatu de Baixo.
Meetings with the communities of Povoaçao and Regencia (Linhares) to present the history of actions developed by the Renova Foundation during the lockdown. During the meetings, clarifications were made about the transfer of funds to the municipal and state government; support to the Linhares Social Assistance Secretary; scope and actions of the Physical and Mental Health of the Impacted Population Program, as well as specific issues of the communities such as the renovation of the Community Integration Center (CIC) of Povoaçao and progress of the water supply works in Regencia.
Accountability Forums were held aimed at guaranteeing access to information and transparency to the public about the actions of the Renova Foundation: in the Doce River Channel territory a meeting was held with the communities of Ipabinha and Ipaba do Paraiso (Santana do Paraiso); in the Lower Doce River territory a meeting was held in the municipality of Aimores focusing on the actions of the Sewage Collection and Solid Waste Designation Program, and the Monitoring of the Doce River Basin and Biodiversity Conservation; and in Baixo Guandu, on the Doce River Basin Monitoring and Tailings Management Program.
Continued the meetings with the Paracatu de Baixo Working Group using remote communication tools for discussions about the collective resettlement of the community, such as negotiations related to the maintenance of the original area, overview of the works and presentation of the methodology for the realization of the remote fair to choose the finishing materials.
Continued the implementation of the Resettlement Social Protocol, along with Resettlement, Social Protection, and Physical and Mental Health programs, to keep assisting the families forced to relocate in the municipality Mariana during the lockdown. This month, we highlight the dissemination of reports on the works of the Bento Rodrigues and Paracatu de Baixo resettlements; dissemination of an event on hiring labor and local suppliers; dissemination of registrations for professional development courses; and initiatives linked to the Youth Agenda, such as the announcement of an online qualification platform and vacancies of the Innovating Futures Program.
Continuous dialogue with social leaders, affected people and others in the impacted municipalities, for clarifications regarding the work of the Renova Foundation during lockdown measures and dissemination of ongoing and planned actions by the Renova Foundation in the districts.
In Rio Doce and Santa Cruz do Escalvado, meetings were held with the Municipalities’ Commission of Affected Parties to clarify the Health and Safety protocols to resume Renova Foundation actions in the municipality and to address doubts and claims about the transparency of the local labor hiring processes.
In Pingo D´Agua and Baixa Verde (Dionisio), meetings were held with local fishermen, in partnership with representatives of the Doce River State Park, to clarify about fishing in the park and its surroundings. In the communities of Areal, Entre Rios, Povoaçao and Regencia (Linhares), a meeting was held to provide updates on the meliponiculture project. In the Mid Doce River territory, meetings were held with representatives of the Arte Viva group, from the 1º de Junho resettlement (Tumiritinga) and sand harvesters and trash scavengers from Conselheiro Pena, to clarify the process of associativism and cooperativism.
In Patrimonio da Lagoa (Sooretama), a meeting was held for feedback on the pumping of water from the community’s swamp and cleaning and removal of the street lights from the edge of the Juparana Lagoon.
Continued the Thematic Workshops on the Renova Foundation programs in the Mid Doce River territory: in the municipalities of Naque and Belo Oriente, a meeting was held to present the Economy and Innovation programs and actions; in Galileia, the Biodiversity Conservation Program was presented; in Naque, Periquito and Conselheiro Pena, the actions and scope of the Social Protection program were presented; in Conselheiro Pena, the scope and actions of the Aquaculture and Fisheries Activities Resumption Program were presented; and in the communities of Cachoeira Escura (Belo Oriente) and Baguari (Governador Valadares), meetings were held to present the scope of the Sustainable Land Use department.
There were no relevant facts.
Daily follow-up and handling of requests related to the Lawyer Portal, as per 12th Court decision, available at this moment for Baixo Guandu and Naque. The objective is to answer questions and address demands related to the topic, both by those affected and their lawyers.
Supported the Rosa Fortini Technical Advisory Body with the registration of tickets in the User Portal of Objection protocols related to the opinions of the CIF Resolutions 300, 333 and 356 sent by the same advisory body concerning the COVID-19 pandemic.
Continued the “Customer Service in Focus” training, which seeks to address the theoretical and practical dimensions of customer service, dialogue and relationship with the affected audiences, with a focus on Cooperative Dialogue, Conflict Mediation and Non-Violent Communication.
Survey of tickets related to agriculture recorded by residents of the Quilombo community of Degredo to support the performance of the Quality of Life Program of other peoples and traditional communities.
Monitoring of all tickets registered at the Information and Service Centers (ISCs) that have pending responses, only attending remotely due the coronavirus pandemic, to provide intermediate or final responses to requesters. In the period, it is worth noting the efforts to analyze and deal with the tickets related to the Tailings Management Programs (Upper Doce River, Doce River Channel and Mid Doce River); Resumption of Agricultural Activities (Upper Doce River, Doce River Channel, Mid Doce River); Integrated Registration (Upper Doce River, Mid Doce River, Lower Doce River and Doce River Mouth/Coast ES).
In the territory of Mariana, alignment meetings were held to discuss the tickets and provide intermediate and final responses to Temporary Housing cases linked to the Resettlement Program and related to the subtopics location/land rent; documentation; availability for rental; and payment of water, energy and property taxes. The ISC agents performed analysis and categorization of the tickets in progress in the territory, seeking to qualify the pending claims related to the Program. In the Upper Doce River territory, for the same purpose, meetings have also been held on Temporary Housing, linked in this territory to the Infrastructure Program regarding the sub-themes Furniture and Repairs.
Conducted active contact with Mariana families to collect data on the school situation of children and teenagers to support the performance of the School Recovery and School Community Reintegration Program.
ISC agents of the Lower Doce River and River Mouth/Coast ES units actively contacted the target group for dissemination of online courses offered by Senai in partnership with the Renova Foundation, in the municipality of Baixo Guandu. The calls sought to inform about the courses and to understand the reasons of non-participation and to investigate possible difficulties in technological access.
Conducted training with agents (Contact Us, Central 0800 and ISCs) for better understanding and application of the Q&A document related to the following Renova Foundation programs: Recovery and Reintegration of the School Community; Historical and Cultural Memory; and Tourism, Culture, Sports and Recreation. Onboarding was also carried out on the Registration, Compensation and Emergency Financial Aid Programs and other central topics in the repair process with the aim of guiding new employees.
Continued receiving, analyzing and forwarding physical documents at the ISC units of Tumiritinga, Naque, Governador Valadares, Belo Oriente and Periquito, referring to service requests by Integrated Registration Phase 2, as an alternative to the digitalized sending through the User Portal during the lockdown.
Survey of tickets related to rainfall, carried out between the months of October/2019 and March/2020, in the municipalities of Linhares and Sooretama, to support the performance of the teams working in the Pequeno River barrier and areas affected by the Juparana Lagoon.
ISC agents of the Mid Doce River unit actively contacted the target group to request authorization for technical visits by the Tailings Management Program (PG23) to rural properties located in the affected municipalities for colleting soil samples.
[Mid Doce River] WhatsApp content production inviting residents of the community of Baguari, district of Governador Valadares, to the remote Accountability Forum.
[Mariana] Production and digital distribution of the 11th edition of Voz da Comunidade newspaper created together with Mariana communities.
[Doce River Mouth] Digital production and distribution of the 13th edition of the Voz da Foz newspaper created together with the communities of Areal, Entre Rios, Povoaçao and Regencia.
[Doce River Mouth] WhatsApp content creation about the beginning of the maintenance works on the access road to the community of Entre Rios.
[Communication with Territories] Renova Radio: broadcast of eight different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River and Doce River Mouth, in weekly radio programming of several radio stations in these areas. Momento Renova featured a total of 54 programs in September, with 162 broadcasts on local radio stations from Mariana to Regencia. (EVIDENCE: https://www.fundacaorenova.org/radio-renova/)
[Doce River Channel] WhatsApp content production to announce the remote meetings on the relationship between the Doce River Park (Perd) and its surrounding communities. The joint action of the Dialogue team with the State Forestry Institute (IEF) was carried out for residents of Pingo D’Agua and Dionisio (Baixa Verde community). At the end of September, WhatsApp content was released to invite residents of Bom Jesus do Galho (community of Reves do Belem) to a meeting to be held on 10/08.
[Lower Doce River] Content creation for four WhatsApp invitations for affected people from the communities of Aimores, Baixo Guandu, Colatina and Marilandia to the Online Accountability Forums.
[Upper Doce River] Production and digital distribution of the 4th edition of the Jornada Bulletin for the population of Santa Cruz do Escalvado and Rio Doce.
[Upper Doce River] Production and digital distribution of the 4th edition of the Jornada Bulletin for the population of Barra Longa.
[Upper Doce River] Digital production and distribution of the 12th edition of the Terra da Gente newspaper created together with the communities of Barra Longa, Gesteira and Barreto.
[Upper Doce River] WhatsApp content production inviting those affected from the Upper Doce River territory to the Accountability Forum on Forest Restoration.
[Upper Doce River] WhatsApp content creation to inform that Renova has started operating remote meetings with the commissions of affected parties of Rio Doce and Santa Cruz do Escalvado.
[Upper Doce River] WhatsApp content creation to invite residents of the communities of Morro Vermelho, Downtown and Volta da Capela to the collective online meetings of the Social Dialogue team on the resumption of works in Barra Longa.
[Mid Doce River] Digital production and distribution of the 3rd edition of the Jornada Bulletin for the population of Conselheiro Pena, Galileia and Tumiritinga.
[Mid Doce River] WhatsApp content production to invite residents of Belo Oriente, Conselheiro Pena, Galileia, Naque and Periquito to online workshops. The meetings presented Renova's actions in progress in the communities on topics such as Sustainable Land Use (SLU), Social Protection, Biodiversity Conservation, and Aquaculture and Fishing Activities Resumption.
[Mid Doce River] WhatsApp content production inviting residents of the community of Baguari, district of Governador Valadares, to the remote Accountability Forum.
[Mariana] Production and digital distribution of the 11th edition of Voz da Comunidade newspaper created together with Mariana communities.
[Doce River Mouth] Digital production and distribution of the 13th edition of the Voz da Foz newspaper created together with the communities of Areal, Entre Rios, Povoaçao and Regencia.
[Doce River Mouth] WhatsApp content production about the first deposit for investments in education and infrastructure that are part of the Integrated Agenda.
[Doce River Mouth] WhatsApp content production on the continuity of Remote Service.
[Doce River Mouth] WhatsApp content production informing about the beginning of the works to improve the pumping system in Patrimonio da Lagoa.
[Doce River Mouth] WhatsApp content production inviting residents to online accountability meetings to report on actions taken by the Renova Foundation during the pandemic, one for the population of Povoaçao (09/16) and the other for Regencia (09/17).
[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)] Dissemination of the 16th edition of the Bento Rodrigues Resettlement Report, with updated information on the progress of the works.
[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)] Dissemination of the 15th edition of the Bento Rodrigues Resettlement Report, with updated information on the progress of the works.
[Support to Programs: PG07 - Assistance to Animals] Production of a program by Renova Radio presenting the animals available for adoption
[Support to Programs: PG05 - Health and Social Protection] WhatsApp content creation and post on social media announcing the delivery of a vehicle in the municipality of Itueta, one of the results of the Technical and Financial Cooperation Agreement to strengthen social assistance actions.
[Support to Programs: PG04 - Quality of Life of Traditional Peoples] WhatsApp content production on the registration deadline for the selective temporary hiring project in the Quilombola community of Degredo.
[Support to Programs: PG04 - Quality of Life of Traditional Peoples] WhatsApp content production to announce the candidates selected for the second stage of the temporary hiring process in the Quilombola community of Degredo.
[Support to Programs: PG04 - Quality of Life of Traditional Peoples] WhatsApp content creation disclosing the selection process for the temporary hiring of technicians in the Quilombola community of Degredo, to support the hearings regarding six programs of the Basic Environmental Plan (QBEP).
[Support to Programs: PG02 - Reimbursement and Compensation for the Impacted Parties] WhatsApp content and Renova Radio program production on the first four payments for affected people from Naque and 25 new payments to Baixo Guandu for the new indemnity flow created based on the judicial decision.
[Support to Programs: PG02 - Reimbursement and Compensation for the Impacted Parties] WhatsApp content and Renova Radio program production informing about the first indemnity payment for cases in Baixo Guandu where damage is difficult to proof, as per decision by the 12th Court.
[Support to Programs: PG08 - Reconstruction of Villages (Paracatu de Baixo)] Elaboration of the 4th and 5th editions of the digital album for remote monitoring of the progress of the works in Paracatu de Baixo.
[Support to Programs: PG08 - Reconstruction of Villages (Paracatu de Baixo)] Dissemination of the 16th edition of the Paracatu de Baixo Resettlement Report, with updated information on the progress of the works.
[Support to Programs: PG08 - Reconstruction of Villages (Bento Rodrigues)] Dissemination of the 15th edition of the Bento Rodrigues Resettlement Report, with updated information on the progress of the works.
[Communication with the Press] Online seminar presents proposals for improving local hiring process in Mariana.
[Communication with the Press] Doce Alive Project holds virtual meetings with the community on water quality.
[Communication with the Press] ES Project wins tender for Doce River Basin restoration solutions.
[Communication with the Press] Producers from Rio Casca double bean crop and increase national sales.
[Communication with the Press] Financial management and credit alternatives during the pandemic are webinar topics.
[Communication with the Press] Quality management is the topic of an online lecture for entrepreneurs from Espirito Santo.
[Communication with the Press] The Renova Foundation starts paying indemnities for cases that are difficult to prove.

Following the guidelines of the health authorities and taking into account the context of the
covid-19 pandemic (coronavirus) and its developments, the Social Dialogue teams will keep working from home, as the execution of face-to-face programs of relationship, participation, and social control with the target audience have been suspended.
In this context, the main activities developed were:
▪ Continuity of the implementation of the social protocol of resettlement, as well as the Resettlement, Social Protection, and Physical and Mental Health programs, in order to continue to care for families in a situation of
physical displacement, in the municipality of Mariana, during the social isolation period.
This month, the highlight is the follow-up activities of indications of social vulnerability among the elderly; presentation of the Jupiter Project, aimed at the formation of young leaders; mobilization for professional courses offered by Renova in partnership with Senai; advertisement of job vacancies; clarification of information on
demobilization of teams from the resettlement works; and request flow for road maintenance.
▪ Continuity of meetings with the Paracatu de Baixo working group, using remote communication tools, to discuss
the collective resettlement of the community, as well as negotiations related to the presentation of the general overview of the works and methodology for virtual visits to the resettlement lots, and discussion about maintenance works in the Church of St. Anthony.
▪ In the municipalities of Linhares, Aracruz, Governador Valadares, Alpercata, Parakeet, Naque, Belo
Oriente, Tumiritinga, Galiléia and Conselheiro Pena, meetings were held with local social leaders for introducing the Lotus project - Youth Leadership Training, promoted by the Education Program for the Revitalization of the
Doce River, which intends to engage young people in projects aimed at environmental, social, economic and cultural revitalization of the region.
▪ In Santa Cruz do Escalvado, a meeting was held with residents of the community of Florestinha to respond to the request for financial aid and acquisition of equipment for the deployment of a block factory and
presentation of the credit lines offered for the execution of projects in the region.
▪ In Linhares, a meeting was held with representatives of the Quilombola Commission of Degredo and the Association of Fishermen, Extractivists and Remnants of the Quilombo do Degredo (asperqd) for the development of the methodology for public discussion on the community's Quilombola Environmental Basic plan.
▪ In the municipality of Rio Casca, a meeting was held with the Rio Casca Fishermen's Association (Asperc) to respond to requests for support to the formalization of the Association and request for services by the Aquaculture And Pisciculture Activity Resumption Program.to help in the setting up of a Pisciculture project
▪ In Galileia and Baixo Guandu, meetings were held with fishermen from the municipality for presentation and discussion of the actions promoted by the Aquaculture And Fishing Activity Resumption Program. de Retomada das Atividades Aquícolas e Pesqueiras.
▪ In Patrimônio da Lagoa (Sooretama), a meeting was held with residents to respond on the maintenance of the pumping system of the Juparanâ Lake swamp, review on the cleaning and maintenance works of the sand of the " beach” and information on the monitoring of the quality of raw water and the collection of domestic water supply.
▪ In Itueta, a meeting was held with the Association of Beekeepers and Meliponiculturists of the Krenak Doce River Territory and region - Apirdoce for deciding on market expansion strategies, through Digital Marketing, in view of the economic scenario caused by the Covid-19 pandemic.
▪ In the settlement 1º de Junho (Tumiritinga), a meeting was held with representatives of the Arte Viva group to discuss actions related to the female empowerment and social entrepreneurship, in addition to the presentation of
alternatives to support the formalization of the group.
▪ In Bom Jesus do Galho, a meeting was held with the Comissão Local de Revés do Belém for the presentation of Renova Foundation programs in place at the territory and actions for continuity of services during the period of
the Covid-19 pandemic.
▪ Constant dialogue with social leaders, people affected and other audiences in the impacted municipalities, to clarify information about Renova Foundation's performance in the period of social isolation and dissemination of
ongoing and planned actions by Renova Foundation in the regions.

Following the health authorities' guidelines and in face of the COVID-19 (coronavirus) pandemic and its consequences, the Social Dialogue teams maintain their activities but remotely. At the same time, face-to-face actions with the interested public are suspended. In this context, the main activities performed were the following:
• Continued to define and implement the Resettlement Social Protocol, along with the Resettlement, Social Protection, and Physical and Mental Health programs, to keep assisting the families forced to relocate to the municipality Mariana, in the State of Minas Gerais, during this period of social distancing. This month, we highlight the actions to support the resumption of the service provided for the Mediated Indemnity Program and the contact with affected families to collect bank account details for the reimbursement of internet expenses made for remote dialogue activities.
• The meetings with the Paracatu de Baixo Working Group continued, using remote communication tools for discussing the collective resettlement of the community, such as negotiations related to the soccer field and the status of the works, as well as other matters pertaining to the reparation and compensation process in the district, such as information on safety measures for speed control of trucks and presentation on the eligibility criteria for the Financial Aid Program in the territory.
• A meeting was held with the Bento Rodrigues Working Group, using remote communication tools for discussing the collective resettlement of the community, such as clarifications on the resumption of works and information on the services offered by teams from the Resettlement and Mediated Indemnity programs during this period of social distancing.
• In the territories of Mariana and the Lower Doce River, engaging activities and meetings were held with young people from the affected districts to present the “Conectudes” project aimed at training young leaders along the Doce River Basin and, in the territory of the Doce River Mouth/Coast ES we highlight the meetings to present the Lotus Project, also to train young leaders.
• In Povoaçao (Linhares), a remote meeting was held with representatives of the local Trade Association to answer questions about the continuity of Emergency Financial Aid payments. In Patrimonio da Lagoa (Sooretama), a meeting was held with the community's Residents Committee for clarification on the status of Indemnity Payments for Moral Damage, as well as the maintenance of drainage from the swamp to the Juparana Lagoon.
• In Rio Casca, a meeting was held with the Fishermen's Association of the municipality for clarification and feedback on the request for technical and financial support for the Fish Farming project.
• Meetings were held in the Lower Doce River territory with representatives of the Itinerant Esthetics Space and the Barro Branco Sabia and Vala do Rufino Community Development Association to present the Economy and Innovation actions carried out by the Renova Foundation in the district.
• Continuous dialogue with social leaders, affected people, and others in the impacted municipalities, for clarifications regarding the Renova Foundation's work during social distancing measures, dissemination of ongoing and planned actions by the Renova Foundation in the districts, and understanding of critical situations with the affected families.

OMBUDSMAN’S OFFICE
• There were no relevant facts this month.

CUSTOMER SERVICE CHANNELS
• Management and monitoring of silage requests, based on the definitions of the 12th Federal Civil and Agrarian Court of the Judicial Section of Minas Gerais.
• Production and distribution of Internal Tutorial for handling Critical and Vulnerable Cases.
• Monitoring all tickets registered at the Information and Service Centers (ISCs) that have pending responses, only attending remotely due to the coronavirus pandemic, provides intermediate or final answers to requesters.
• Conducting biweekly meetings to present and discuss tickets registered in the category Reconstruction of Villages, regarding Temporary Housing, to support the handling of pending cases with the responsible area.
• Kickoff of the training for ISC agents (in Portuguese), aimed at qualified and improved registration of requests received by these professionals, together with the Renova Foundation's service agents.
• Training of agents (Contact Us, 0800 and ISCs) to improve the understanding and application of the Questions and Answers (Q&As) document related to the indemnity payments for Loss of Profit, through the Mediated Indemnity Program of the Renova Foundation.
• Landowners were actively contacted by ISC agents to request authorization for technical visits by the Tailings Management Program (PG23) to rural properties located in the affected municipalities. The purpose of the visit is to ask the consent to collect soil samples to be studied by the program team.
• Training of the team and logistical and operational support for receiving and analyzing physical documents related to the Integrated Registration process of Phase 2, at the ISCs, as an alternative to sending them digitalized through the User Portal during this period of social distancing. During July 2020, the service was available at the ISCs of Naque (from 07/16), Linhares (from 07/24), Periquito (from 07/27), Belo Oriente (from 27/07), and Baixo Guandu (from 29/07).

COMMUNICATION
Communication with Territories
• Renova Radio: broadcast of nine different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River, and Doce River Mouth, in weekly radio programming on several radio stations in these areas. Momento Renova featured 54 programs in July, with 162 broadcasts on local radio stations from Mariana to Regencia.
Mariana
• Production of e-mail marketing, WhatsApp notification, radio program, posts on social media, and videos to disseminate the “Actions in Mariana” page on the Renova Foundation website (www.fundacaorenova.org/acoesmariana/), containing information on the fronts of action in the municipality.
• Production and digital distribution of the 11th edition of the Jornada Bulletin for the residents of Mariana.
Upper Doce River
• Production and distribution of the 3rd edition of the Jornada Bulletin for the residents of Santa Cruz do Escalvado and Rio Doce.
• Production and distribution of the 3rd edition of the Jornada Bulletin for the residents of Barra Longa.
• Digital production and distribution of the 11th edition of Terra da Gente, a newsletter made with the communities of Barra Longa, Gesteira, and Barreto; Preparation of a newsletter with information on the resumption of works in Barra Longa for distribution via WhatsApp.
Mid Doce River
WhatsApp notification promoting the virtual workshop on the topic TAC Governance for residents of Conselheiro Pena, Galileia, and Tumiritinga.
Doce River Mouth
• WhatsApp notification about the kickoff of remote assistance for the Indemnity Program in Patrimonio da Lagoa (Sooretama).
Support to Programs:
PG07 - Animal Assistance
• WhatsApp notification with information on animal adoption; WhatsApp notification with step by step information on how to proceed with the adoption; in addition to a radio program and post on Renova's social networks.
PG08 - Reconstruction of Villages
• WhatsApp notification on internet reimbursement for families in the Bento Rodrigues and Paracatu de Baixo resettlements who are attended remotely.
• WhatsApp notification to engage youth from Bento Rodrigues and Paracatu de Baixo for the video creation workshop.
PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 13th edition of the Bento Rodrigues Resettlement Report with updated information on the works' progress.
• Development of a digital album with photos for remote monitoring of the houses' construction progress being built in Bento and the family resettlement.
• Production of a WhatsApp notification to present the survey results on young entrepreneurship to the youth from Bento Rodrigues that participated in the survey.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Dissemination of the 13th edition of the Paracatu de Baixo Resettlement Report with updated information on the works' progress.
• Production of a WhatsApp notification to present the survey results on young entrepreneurship to the youth from Paracatu de Baixo that participated in the survey.
• Production of the Panorama of the Paracatu de Baixo Project with the main progress made in the resettlement.
• Development of a digital album with photos for remote monitoring of the houses' construction process being built in Paracatu de Baixo.
PG08 - Reconstruction of Villages (Gesteira)
• WhatsApp notification announcing the remote meeting with families on the Gesteira Resettlement Conceptual Project held on 07/16.
• WhatsApp notification announcing the remote meeting with families on the Water Supply System for Gesteira held on 07/23.
• Production of a digital manual for distribution via WhatsApp with information on remote assistance by the Gesteira Family Resettlement team using the Teams platform.
PG12 - Historical, Cultural and Artistic Memory
• WhatsApp notification to promote the free video lesson of the banana biomass course.
• WhatsApp notification to promote the free video lesson of the cachepot course.
• WhatsApp notification, material for the Renova Radio program, and post on the Foundation's social network to disseminate free video lesson of the detox cooking course.
• WhatsApp notification and post on social media to promote the fabric toiletry bag course's free video class.
• WhatsApp notification to promote the free video lesson of the skincare course.
PG17 - Resumption of Agricultural Activities
• WhatsApp notification to announce the results of the RFP ATER Espirito Santo - Lot 12.
• WhatsApp notification to announce the results of the RFP ATER Minas Gerais - Lot 11.
PG18 - Economy and Innovation
• Dissemination of events for local hiring strategies in Mariana, on 07/09 (Suppliers) and 07/10 (Labor), through a Renova Radio program and WhatsApp notification.
• WhatsApp notification for business owners in Barra do Riacho (Aracruz) with feedback from the study carried out to better understand local commerce during the pandemic.
• Development of a campaign to promote the Doce River Development Fund in Minas Gerais and Espirito Santo, containing animated and static infographics and content for Renova Radio programs.
• PG32 - Improvement of the Water Supply System
• WhatsApp notification with information on the delivery of water tanks to residents of Entre Rios.
• Newsletter for distribution via WhatsApp, radio program, and video report on the gradual resumption of the Governador Valadares pipeline works, starting with earthworks in the water withdrawal area of the Corrente Grande River. The resumption of the works was accompanied by actions that mitigate the coronavirus's possible spread or proliferation.
• WhatsApp notification on the resumption of the Pedra Corrida pipeline works, one directed to the residents of the district and the other to the residents of Periquito, in addition to a Renova Radio program.
PG35 - Information to the Population
• Production of a Renova Radio program on the Children’s Psychosocial Care Center (CAPSij), health, and social protection in Mariana. The episode is part of the radio series on the primary investments and reparation actions carried out in the municipality.
Communication with the Press
• Free craft and cooking video classes are available during the pandemic.
• The water pipeline works are gradually resumed in Valadares following safety measures.
• Studies show improvement in Doce River Basin areas where seeds were sown.
• Naque and Periquito receive vehicles to strengthen social assistance services; Remote service for indemnification processes is adopted in Mariana.
• Streets maintenance works in Pedra Corrida are resumed following safety measures.
• Animals rescued after the Fundao dam collapse are available for adoption; Open enrollment for free online courses for tourism professionals.
• Registration to join the Seeds and Seedlings network ends on July 31.
• Fishers from Patrimonio da Lagoa receive remote indemnification assistance; Youth from Bento Rodrigues and Paracatu de Baixo participate in online courses during the pandemic.
• Selection of institutions that will provide Technical Assistance and Rural Extension to producers in MG.
• Towns in Minas and Espirito Santo receive R$ 27 million to reinforce social assistance.
• Linhares receives more than R$ 2.6 million to support social assistance actions.
• Approximately 700 rural producer families in Minas Gerais will receive technical assistance.

DIALOGUE
Following the guidelines of the health authorities and in face of the covid-19 pandemic and its consequences, the Social Dialogue teams maintain their activities but working remotely, while face-to-face interactions with the public are suspended. In this context, the following main activities were developed:
• Continuous dialogue with social leaders, affected people and other parties in the impacted municipalities, for clarifications regarding the work of the Renova Foundation whilst social distancing is in place; dissemination of ongoing and planned actions by the Renova Foundation in the districts; and understanding of critical situations suffered by affected families;
• Remote meetings were held with leaders from communities in the state of Espirito and Minas Gerais for presentation of the Lotus Project, aimed at training young leaders, between 15 and 29 years old, to work in territorial projects for environmental, social, economic and cultural revitalization in municipalities located along the Doce River Basin. This involved the following communities: Povoaçao, in Linhares (ES), Barra do Riacho, in Aracruz (ES), the Sezinio Settlement, in Linhares (ES), Conselheiro Pena (MG), Belo Oriente (MG), Periquito(MG), Naque (MG), and the Cachoeirinha Settlement, in Tumiritinga (MG).
• Collecting data of businesses in the river mouth region and coastal territory of Espirito Santo, together with the Economy and Innovation team, for the construction of the Business Assistance Plan during the COVID-19 pandemic. The Dialogue team also held a meeting with business owners from Povoaçao, in Linhares (ES), and from Regencia (ES), to present the proposal - which consists of offering training and tools aimed at optimizing online sales, improving service to the customer, and the analysis of financing options.
• In Naque (MG), a meeting was held with the Commission of Affected Parties for clarification on the performance of the following programs: Integrated Registration; Social Protection; Physical and Mental Health; and Sewage Collection and Treatment programs. In addition, it also discussed the provision of infrastructure for holding meetings, respecting social distancing measures in place due to the COVID-19 pandemic.
• Continued with the implementation of the Resettlement Social Protocol, together with the Resettlement, Social Protection and Physical and Mental Health programs, to maintain the support for families in situations of physical displacement in the municipality of Mariana (MG) during the quarantine period.
• Resumption of Working Group meetings with the Commission of Affected Parties from Paracatu de Baixo (MG), using remote communication tools, for discussions about the collective resettlement of the community and other matters pertinent to the repair and compensation process, such as the presentation of conceptual projects for the resettlement's soccer field and community hall, and clarifications on changes made to the management responsible for the resettlement works.
• Meeting with Local Commissions of Affected People from Mariana (MG) to provide clarifications regarding the COVID-19 pandemic and the resumption of works in the municipality, and presentation of the current security plan adopted by the Renova Foundation.
OMBUDSMAN'S OFFICE
There were no relevant facts this month.
CUSTOMER SERVICE CHANNELS
• Monitoring of all pending tickets registered at the ISC offices, to provide intermediate or final responses to claimants (remote service due the coronavirus pandemic).
• In June, three more Questions and Answers (Q&As) were reviewed: PG011 Reintegration of the School Community, PG012 Historical, Cultural and Artistic Memory and PG017 Resumption of Agricultural Activities. All Q&As were made available to the Dialogue, ISC, Contact Us and 0800 teams and will be updated on the Frequently Asked Questions (FAQ) page.
• In the period from June 1 to June 30, the 0800-service line received 6,989 calls. The percentage of calls handled in June was 19% (1,337).
COMMUNICATION
Communication with Territories
• Renova Radio: Nine programs (Momento Renova) were broadcast for the territories of Mariana (MG), Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River and Doce River Mouth, in weekly radio programming on several radio stations in these areas. Momento Renova featured a total of 54 programs in June, broadcast 162 times on radio stations in municipalities from Mariana (MG) to Regencia (ES).
• Creation of a WhatsApp notification, poster, article for "Momento Renova" and informative post on Renova Foundation's social networks about the remote service during the quarantine period for those affected.
Mariana (MG):
• Dissemination of the main investments and reparation actions carried out in Mariana (MG) through a weekly series on Renova Radio. The series features five topics: Economy; Tourism and Culture; Sustainable Future; Improvements at the Sanitary Landfill; and Renovation of the Gomes Freire Square.
Mid Doce River:
• Production and distribution of the 5th digital edition of the Jornada Bulletin for residents of Belo Oriente, Naque and Periquito in Minas Gerais.
• Production and distribution of the 2nd digital edition of the Jornada Bulletin for residents of Conselheiro Pena, Galileia and Tumiritinga in Minas Gerais.
• Production and distribution of the 3rd digital edition of the Jornada Bulletin for residents of Governador Valadares in Minas Gerais.
• Production of Renova Radio program informing about the gradual resumption of some of the works and activities in the field that had been suspended as a preventive and safety measure due to the COVID-19 pandemic. To guarantee the survival of the seedlings already planted, the Renova Foundation resumed forest maintenance in the rural areas of Periquito, Galileia and Governador Valadares in the state of Minas Gerais.
Lower Doce River:
• Production and distribution of the 6th digital edition of the Jornada Bulletin for residents of Resplendor, Itueta, Aimores, in the state of Minas Gerais, and Baixo Guandu, Colatina and Marilandia, in the state of Espirito Santo.
Doce River Mouth:
• Production and distribution of the 4th digital edition of the Jornada Bulletin for the communities surrounding the Juparana Lagoon.
• Production and distribution of the 10th digital edition of the Jornada Bulletin for residents of Linhares (ES).
• Creation of a WhatsApp notification for residents of Beira-Rio Avenue in Linhares (ES), informing about noise measurement activities near the cofferdam of the Pequeno River.
• Creation of a WhatsApp notification for residents of Patrimonio da Lagoa in Sooretama (ES), with the objective of presenting Renova's clarifications regarding the fishermen's claims.

Supporting the Programs
PG05 - SOCIAL PROTECTION
• Creation of WhatsApp notification, radio program and post on social networks about the Technical and Financial Cooperation Agreement signed between the Renova Foundation and the Itueta Municipal Office (MG).
PG08 - RECONSTRUCTION OF VILLAGES
• Creation of a WhatsApp notification and production of a radio program about the resumption of works in the resettlements of Bento Rodrigues and Paracatu de Baixo in Minas Gerais, and the family modality, in addition to the sanitary landfill, Gomes Freire Square and the recovery of the Camargos waterfall in Mariana (MG).
PG08 - RECONSTRUCTION OF VILLAGES (BENTO RODRIGUES)
• Dissemination of the 12th edition of the Bento Rodrigues Resettlement Report, with updated information on the progress of the works.
• Creation of a WhatsApp notification for young people from Bento Rodrigues (MG) with the results of a survey conducted with this public on business and the labor market.
• Production of a digital manual for families of the resettlements with information on how to use the "Teams" platform as a tool for remote assistance.
PG08 - RECONSTRUCTION OF VILLAGES (PARACATU DE BAIXO)
• Dissemination of the 12th edition of the Paracatu de Baixo Resettlement Report (MG), with updated information on the progress of the works.
• Creation of a WhatsApp notification inviting young people from Paracatu de Baixo (MG) for a virtual meeting on 06/22, to talk about professional expectations, development of entrepreneurial culture and (re)entering the job market.
• Production of a newsletter for young people in Paracatu de Baixo (MG) with information on the referrals defined in the virtual meeting on 06/22.
PG08 - RECONSTRUCTION OF VILLAGES (GESTEIRA)
• Preparation of a Power Point presentation on the resettlement of Gesteira (MG) for remote assistance.
PG12 - HISTORICAL, CULTURAL AND ARTISTIC MEMORY
• Creation of a WhatsApp notification and production of a radio program to promote free educational videos on crafts and cooking.
PG13 - SUPPORT FOR TOURISM, CULTURE, SPORTS AND RECREATION
• Preparation of a marketing email, WhatsApp notification, radio program and press release to promote free online courses aimed at entrepreneurs, employees and people interested in the tourism sector. The courses are part of the Tourism Entrepreneurship Development project.
• Dissemination of projects selected in the Doce RFP ES through WhatsApp notification, Renova Radio program, post on social networks and press release.
PG17 - RESUMPTION OF AGRICULTURAL ACTIVITIES
• Creation of a WhatsApp notification and press release announcing the project to support bean producers in Rochedo, a community in the municipality of Rio Casca (MG). The initiative is a partnership between the Renova Foundation and Emater-MG (Technical Assistance and Rural Extension Company).
PG18 - ECONOMY AND INNOVATION
• Announcement of the online survey for business owners in Barra do Riacho, in Aracruz (ES), through a WhatsApp notification, Renova Radio program, and a local press release, for the development of a support plan for commercial establishments during the pandemic.
• Preparation of WhatsApp notification, radio program and press release about the online platform for creating virtual stores in Governador Valadares (MG), with the objective of boosting sales during the pandemic. The platform was developed by ACE-GV (Commercial and Business Association of Governador Valadares), in partnership with Apiki WordPress and Univale, using Renova's Economy and Innovation database.
• Dissemination of the content of the Financial Education project with tips and guidance on family and personal budgets for the residents of the affected municipalities, through six WhatsApp notifications and a press release. The Financial Education project was also covered on Renova Radio.
• Production of a digital booklet for the Financial Education project, with tips and guidelines for people to manage their finances.
• Creation of a WhatsApp notification about the Financial Education Tips webinar, on 06/30, for the population of the affected municipalities.
• Dissemination, through social media and press release, of the 8th lecture of the Supplier Development Program on “People management: strategy to leverage business”, held online on YouTube, on 06/04.
• Dissemination, through social media and press release, of the mapping of affected suppliers, so that they can provide products or services to the Renova Foundation and partner companies.
• Dissemination, through a press release, post on Renova's social networks and WhatsApp notification, of the 7th webinar of the Supplier Development Program on "The importance of social responsibility in organizations", on 06/19.
PG26 and PG27– RECOVERY OF PERMANENT PRESERVATION AREAS (PPAs) AND WATER RECHARGE AREAS; AND RECOVERY OF SPRINGS
• Preparation of a WhatsApp notification, radio program, video, and post on social networks to announce the extension of the entry deadline for the Renovating Ideas Competition: Planting Trees and Harvesting Food. The contest is promoted by the partnership between the Renova Foundation and WWF-Brazil, Instituto Terra and ICRAF (International Agroforestry Research Center).
• Production of an informative booklet with clarifications to support the understanding of the programs discussed within the scope of the Technical Board of Forestry Restoration and Water Production (CTFlor). The Renova Foundation developed the booklet in partnership with CTFlor and details each of these initiatives.

PG31 - SEWAGE COLLECTION AND TREATMENT, AND DESIGNATION OF SOLID WASTE

• Creation of content on Renova Radio and a press release announcing the actions carried out in the municipalities of Iapu (MG) and Sao Domingos do Prata (MG) with funds from the Sanitation Program.
• Preparation of a WhatsApp notification, press release and radio program regarding the authorization received by the municipality of Ipatinga (MG) to start new works with funds from the Renova Foundation's Sanitation Program.
PG33 - EDUCATION FOR THE REVITALIZATION OF THE DOCE RIVER BASIN
• Creation of a WhatsApp notification and content for the radio program promoting Young Leadership Training projects for the population of the Doce River Channel territory, a partnership between the Renova Foundation and FGPA (Foundation Geraldo Perlingeiro de Abreu).
• Creation of a WhatsApp notification and content for the radio program promoting the Young Leadership Training projects for the population of the Mid Doce River territory, a partnership between the Renova Foundation and CIEDS (Integrated Center for Studies and Sustainable Development Programs).
Press
• Itueta (MG) formalizes partnership to support public social assistance policy.
• Local entrepreneurs participate in an online lecture on people management.
• RFP for adhesion to the Forest Restoration Program receives more than 800 applications.
• Business owners in Espirito Santo receive training to strengthen their businesses.
• Iapu (MG) and Sao Domingos do Prata (MG) receive funds to invest in sanitation.
• Producers from Rio Casca (MG) receive support to improve bean culture.
• Financial education project guides families to manage their budget.
• Online seminar debates social responsibility with local suppliers.
• RFP will allow the recovery of more than 4 thousand hectares of native vegetation in Espirito Santo.
• Online courses guide professionals in tourism on alternatives during the pandemic.
• Financial education is the topic of an online seminar to guide family planning.

DIALOGUE
Following guidance from health authorities and bearing the context of the Covid-19 (coronavirus) pandemic and its consequences in mind, the Social Dialogue teams have kept their activities on a telework basis. Face-to-face interactions with the public are suspended. In this context, the main activities developed were the following:
• Maintaining a constant dialogue with social leaders, affected individuals, and others from impacted municipalities, to clarify matters about the Renova Foundation's performance during this period of social isolation. Disseminating the Renova Foundation's ongoing and planned activities in these locations and seeking an understanding of critical situations with the affected families.
• Resuming Working Group meetings with the Commission of the Affected from Paracatu de Baixo through remote communication tools, to discuss the collective resettlement of the community and other matters about the compensation and repair processes. For example: maintaining the region of origin, offering remote service during quarantine, monitoring cracks caused by works done on the main access route to the resettlement, donating wood materials, and providing assistance under the Mediated Indemnity Program (PIM).
• Continuing to define and implement the Resettlement Social Protocol, along with Resettlement (PG08), Social Protection (PG05) and Physical and Mental Health (PG14) programs, to keep assisting the families forced to relocate in the municipality Mariana, in the State of Minas Gerais, during this period of social isolation.
• Providing information on the compensation resources that are offered and the Technical Cooperation Terms co-signed by the Renova Foundation and local governments of the affected municipalities.
• Engaging in active contact to inform the population on technical visits by engineering companies bidding to participate in the process of renovating homes and commercial properties damaged by the Juparanã Lagoon flood resulting from the Pequeno River barrier installation. This also concerns works to lower the cofferdam riprap cords. WhatsApp notifications were sent to supplement this contact.
• Engaging in active communication with the public from Doce River, Minas Gerais, and Santa Cruz do Escalvado, Minas Gerais, to inform them that recovery works at UHE Risoleta Neves were resumed, including activities at Floresta Farm.
• Producing a Scenario Analysis of the affected territories, seeking to understand the current state of the indemnity and repair processes, with an emphasis on public satisfaction and the main expectations, needs, and demands that were identified.

OMBUDSMAN'S OFFICE
• Meetings were held on May 14, 2020 and May 21, 2020, to present and discuss the Technical Board's and the Renova Foundation's considerations on contents and proposals included in the Preliminary Report for Improving Indicators for the Communication, Participation Dialogue and Social Control Program (PG06). Based on this meeting, the Ombudsman's Office was requested to enhance the pillar's indicators.

CUSTOMER SERVICE CHANNELS
• Continually responding to inquiries about Income Statements and offering an informative booklet on Income Tax Return for people who receive indemnities and Emergency Financial Aid (AFE) from the Renova Foundation.
• Monitoring all claims registered at Information and Service Centers with a pending response, through remote work due to the coronavirus pandemic, to provide an intermediate or final answer to each claimant.
• Actively contacting people who frequent the lower Doce River and Doce River mouth ISCs to reinforce the need for social isolation and inform that, with ISCs closed, as per the advice from the World Health Organization and the Ministry of Health, the Renova Foundation will continue to respond via the 0800, Contact Us and User Portal channels.
• Supporting response and reports, via official letters to organized civil society institutions, Commissions of the Affected and municipal governments regarding requests for clarification on the Renova Foundation's performance during the coronavirus crisis.
• As determined by the 12th Court, Customer Service Channels conducted a survey of all tickets registered in the SGS system between November 2015 and March 23, 2020 pertaining to silage requests from towns downstream of Candonga. The tickets, as well as the letters on the subject, were analyzed, and active contacts were made with those affected in order to verify the current need and interest in receiving silage. In May, together with the Program, requests made from April 20, 2020 were reassessed, and 18 cases were referred for reconsideration for the Resumption of Agricultural and Livestock Activities Program (PG17).
• In May, four more Questions and Answers (Q&As) were reviewed? PG002 Mediated Indemnity Program, De Facto Fisherman, PG09 Reconstruction of the Risoleta Neves Plant and PG013 Tourism, Culture, Sports, and Leisure. All Q&As were updated in the Frequently Asked Questions (FAQ) and have already been made available to the Dialogue, ISC, Contact Us, and 0800 teams.
• In May, the entire 0800 service and Contact Us teams are operating 100% from their homes.
• In the period extending between May 01 to May 31, the 0800-service line received 20,337 calls. With the team operating again at 100% of its capacity, the call rates answered have increased again and was 97% by the end of the month.
• Training and exercising knowledge on the Social Protection and Health Q&A with the Social Dialogue, ISCs, 0800, and Contact Us teams, through the Campo Estrelado ("Starry Fields") game developed by Customer Service Channels.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcasting nine different programs (Momento Renova) to the territories of Mariana in Minas Gerais, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River, and Doce River Mouth, inserted in the weekly programs of several radio stations in these areas. Momento Renova featured a total of 54 shows in May, broadcast 162 times on radio stations in municipalities from Mariana, Minas Gerais to Regencia, Espirito Santo.
• Creation of a WhatsApp notification to explain the Social Dialogue teams' service during the isolation period due to the new coronavirus.
Mariana:
• Distributing the tenth edition of the Jornada Newsletter to the population of Mariana, Minas Gerais.
• Creation of a newsletter on the evolution of the resumed works at the Camargos Waterfall. Upper Doce River:
• Producing the 2nd edition of the Jornada Bulletin for the population of Barra Longa, Minas Gerais, and distributing it online.
• Producing the 2nd edition of the Jornada Bulletin for the people of Doce River and Santa Cruz do Escavao, Minas Gerais, and distributing it online.
Doce River Channel:
• Distributing the digital version of the 2nd edition of the Jornada Bulletin to the population of the Doce River Channel territory.
• Creation of a WhatsApp notification with information on the Integrated Agenda, highlighting the fund transfer for structuring highways in the Doce River Channel territory, which are the Bispo Dom Helvécio Park-Road (to access the Doce River State Park) and the MG-760 highway (São José do Goiabal, Minas Gerais to Cava Grande, a district of Marliéria, Minas Gerais).
Mid Doce River:
• Creation of a WhatsApp notification with information about the Integrated Agenda, highlighting the fund transfer for structuring the Regional Hospital of Governador Valadares, Minas Gerais.
Doce River Mouth:
• Creation of a WhatsApp notification to inform the clearance of fund transfers for paving the roads accessing Regência and Povoação, in Espírito Santo, within the resources outlined in the Integrated Agenda.
• Preparing a newsletter with information for the community on lowering the Pequeno River coffer to distribute digitally on WhatsApp.
• Preparing a newsletter informing the communities of Regência, Espirito Santo, about cleaning the WTP (Water Treatment Plant) to distribute digitally on WhatsApp.
Support to Programs:
PG05 - Social Protection
• Creation of a WhatsApp notification with information on vehicle delivery in Caratinga, Minas Gerais, on May 11, 2020. The action is one of the results of the Technical and Financial Cooperation Agreement co-signed by the Renova Foundation and municipal governments, which aims to strengthen social service in the municipalities.
• Creation of WhatsApp notifications advising residents of Linhares and Patrimonio da Lagoa, in Espírito Santo about the routes for truck spraying against the proliferation of the Aedes aegypti mosquito.
PG08 - Reconstruction of Villages
• Creation of communication material (newsletters, notifications, and audio files to share on WhatsApp) about halted works in Mariana, Minas Gerais, due to the embargo.
• Creation of and printing banner-posters about the resumption of the resettlement works and preventive measures concerning the coronavirus.
• Creation of and printing banners on the resuming construction work in resettlements.
• Creation of adhesive posters for bus floors and windows advising on the importance of keeping distance and prevention measures when resuming construction work.
• Producing mobiles about distance and safe behavior when continuing construction work in resettlements for placement in cafeterias and strategic places in the construction sites.
• Creation of signs for cones about social distancing when resuming resettlement construction work.
• Producing table displays about the resumption of resettlement works for cafeterias.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Producing, editing, and disseminating the video on the tactile scale model, designed to allow Mr. Antônio Marcelino, who is visually impaired, to get familiarized and better understand what the family home will be like in the collective resettlement of Paracatu de Baixo, Minas Gerais.
• Creation of a newsletter on the procedures for receiving wood from plant suppression in the Paracatu de Baixo resettlement, Minas Gerais, to distribute digitally.
PG08 – Reconstruction of Villages (Gesteira/MG)
• Creation of a resettlement process flowchart in Gesteira, Minas Gerais, describing steps taken and stages that will be developed in the future.
PG09 - Recovery of the Reservoir of the Risoleta Neves HPP
• Preparing a booklet with protection measures against the new coronavirus when resuming activities at the Floresta Farm, for digital distribution via WhatsApp.
PG11 - Recovery of Schools and Reintegration of the School Community
• Producing posts on the Foundation's social networks, disseminating educational videos "At home with Jojoba" to public-school students from Mariana, Minas Gerais, for them to access during the period of isolation. The project is a partnership between Companhia Lunática and the Renova Foundation.
PG17 - Resumption of Agricultural Activities
• Producing a video about PASEA (Plan for the Socioeconomic and Environmental Adapting of Rural Properties) to distribute via WhatsApp.
• Creation of a WhatsApp notification informing the extension of registration deadlines and revision of Public Bids for the ATER (Technical Assistance and Rural Extension) Capixaba (Lots 12 and 13) and Mineiro (Lot 11).
PG18 - Economy and Innovation
• Disseminating the fourth Supplier Development Program YouTube webinar, which will take place on May 07, 2020, with the theme "Start a business and restart", through posts on social media and WhatsApp notifications.
• Disseminating the seventh Supplier Development Program YouTube webinar, which will take place on May 13, 2020, with the theme "Commercial and Technical Proposal Writing", through posts on social media and WhatsApp notifications.
• Disseminating the fifth Supplier Development Program YouTube webinar, which will take place on May 21, 2020, with the theme "Leadership - boosting business", through posts on social media and WhatsApp notifications.
• Disseminating the sixth Supplier Development Program YouTube webinar, which will take place on May 28, 2020, with the theme "The path toward good negotiation", through posts on social media and WhatsApp notifications.
• 62 Creation of a WhatsApp notification informing the extension of the deadline for the Regência and Povoação business owner online survey, whose aim is to develop a plan to support these business owners within the pandemic scenario.
• Creation of a WhatsApp notification with contact information for associations and manufacturing groups that are manufacturing protective masks during the pandemic period. The initiative seeks to help provide income for local artisan groups.
PG33 - Education for the Revitalization of the Doce River Basin
• Creation of WhatsApp notifications publicizing Young Leadership Training for the population of Mariana, Minas Gerais, and the Mid Doce River Territory, i.e. a partnership between the Renova Foundation and the CPCD (Popular Center for Culture and Development) and the CIEDS (Integrated Center for Sustainable Development Studies and Programs), respectively.

Press:
• Embroiderers from Barra Longa, Minas Gerais, show their success on an international virtual fair.
• Caratinga, Minas Gerais, receives a vehicle to strengthen social services.
• Cooperativism and Associativism create opportunity amidst crises.
• Mariana public school students receive digital content during the social isolation period.
• The Ater Capixaba bidding process was reopened for applications from institutions interested in providing assistance.
• Works to lower ripraps in the protective cofferdam will be carried out in Linhares, Espirito Santo.
• Resettlement works in Bento Rodrigues, Minas Gerais, and Paracatu, Minas Gerais, gradually resume.
• Entrepreneurship is the subject of an online seminar for local suppliers.
• Research helps create a support plan for entrepreneurs in villages in Linhares, Espírito Santo.
• E-commerces are launched in Governador Valadares, Minas Gerais, as an alternative for sales during the pandemic.
• Mariana receives a new health care center delivered by CAPSIJ (Children's Psychosocial Care Center).
• The Renova Foundation allocates about R$ 600 million to building health care facilities and infrastructure in the Doce River Basin.

DIALOGUE
Following the guidelines of health authorities due to the COVID-19 (coronavirus) pandemic and its consequences, the Social Dialogue teams’ office activities continue, but remotely. At the same time, face-to-face actions with the interested public are suspended. In this context, the main activities developed were:
• Dialogue with social leaders in the municipalities for clarifications regarding the Renova Foundation's performance during this period of social isolation; the criticality of this situation and effect on the affected families; and proactive communication about the cancellation of dialogue actions and activities of the other programs, planned or in progress.
• Definition and implementation of an Integrated Relationship Plan, in conjunction with the Resettlement (PG08), Social Protection (PG05) and Physical and Mental Health (PG14) programs, to continue assisting the 49 families that had to relocate in the municipality of Mariana/MG during this social isolation period.
• A conference call was set up with business owners from Povoaçao (Linhares/ES). The meeting was held to gather demands and proposals for actions and strategies to strengthen and support local businesses to face the social isolation situation caused by the COVID-19 pandemic.
• Production of WhatsApp notifications and radio spots, containing guidelines and suggestions from the Renova Foundation on how to deal with this period of social isolation, mainly aimed at micro and small entrepreneurs.
• Hanging up posters, sending notifications, and contacting social leaders in the municipalities to provide information on how and where to pick up income statements and guidance on the procedures for the annual income tax return (IRPF 2020) for the people served by the Renova Foundation.
• Dialogue with families who have animals sheltered at the Asa Branca and Castro farms in Mariana/MG, for information on the state of the animals and to clarify doubts.

OMBUDSMAN'S OFFICE
• There were no relevant facts this month.

CUSTOMER SERVICE CHANNELS
• Attending to inquiries about Income Statements and made available a booklet with information on the Income Tax Return for people who receive indemnity and Emergency Financial Aid (AFE) paid by the Renova Foundation.
• Handling tickets related to the Integrated Register, Indemnity, and Financial Aid, providing qualified intermediate or definitive responses to those affected.

• Monitoring of all pending tickets registered at the ISC offices to provide intermediate or definitive answers to requesters. These tasks are performed remotely due to the coronavirus pandemic.
• Implementation of a new service quality analysis form for the 0800-line and Contact Us channel.
• Assisting with responses and reports, via official letters, to organized civil society institutions, Commissions for Affected People, and municipal governments regarding requests for clarification on the Renova Foundation's performance during the coronavirus scenario and possible support with financial and material contributions to face the pandemic.
• As a result of a determination of the 12th Court, the Customer Service Channels made a survey of all the tickets registered in the SGS system regarding silage requests, from November 2015 until 03/23/2020, coming from towns downstream of Candonga. The tickets, as well as the letters on the subject, were analyzed, and active contacts were made with those affected to verify the current need and interest in receiving silage. With the confirmation of those affected, demands were sent to the Resumption of Agricultural Activities program (PG17) to handle the cases.
• In April, three Questions and Answers (Q&As) were reviewed: Integrated Registration, Financial Aid, and Social Protection and Health. The contents were shared with the agents of the channels so they can work with the updated and improved information.
• In April, the 0800-line and Contact Us operated with a reduced team, in compliance with Decree nº 17.313, of 03/23/2020. Professional health and safety measures were adopted and will be maintained until necessary.
• In the period from 04/01/2020 to 04/30/2020, the 0800-line received 20,943 calls. With the reduced service team, the service capacity also decreased, increasing the number of active contacts to 4,966, to provide service and answers to requests that could not be clarified at the time of service. Calls received regarding the coronavirus scenario refer to questions about the functioning of the Information and Service Centers (ISCs); reason for being closed; doubts about the payment of Loss of Profit and AFE, referring to a possible suspended service and effecting payments due to the pandemic.
• Planning and feasibility study for alternative scenarios to maintain 100% remote service in case it is not possible to comply with Decree nº 17.313.
• Refresher training for ISC teams on the use of the SGS system. The training sessions were held on April 13, 14 and 15, 2020, for the modules: 1) People (how to search and what information is available per person in the SGS system); 2) Actions (what it contemplates, how it works and how to perform a search) and 3) Tickets (knowledge of the entire module, how to use it and how to retrieve information). The training was carried out remotely, through the Teams platform, following the social isolation guidelines.
• Participation of ISC agents in the territory of Mariana in courses offered by Renova on the following topics: Integrity Program; COVID-19 procedure; Bullying, Sexual Harassment, and Discrimination; Governance and Human Rights. The sessions were held remotely, following the social isolation guidelines of the moment.
• Conducting initial training on the Integrated Registration, Mediated Indemnity, and Emergency Financial Aid Programs for new H&P employees who will work as ISC service agents. The training was done remotely through the Teams platform, following the social isolation guidelines of the moment. There were three groups, with 8 hours of training for each group. They took place between 04/16/2020 and 04/28/2020.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcast of nine different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River, and Doce River Mouth, in weekly radio programming of several radio stations in these areas. Momento Renova featured a total of 54 programs in April, broadcast 162 times on radio stations in municipalities from Mariana/MG to Regencia/ES.
Mariana:
• Production of graphic arts for the hoarding panels for the Gomes Freire Square: completion of the third panel (The Future), which informs about the architectural and revitalization project. It will be placed on Joao Pinheiro Street, around the square.
Lower Doce River:
• Distribution of the digital version of the 4th edition of the Jornada Bulletin to the population of Resplendor/MG, Itueta/MG, Aimores/MG, Baixo Guandu/ES, Colatina/ES, and Marilandia/ES.
• Announcement of the release of funds of the Sanitation Program for the construction of the Solid Waste Treatment Center in Colatina/ES. The news was covered in the press, on Renova Radio, in the Jornada Bulletin, on the website and social media.
• WhatsApp notification to the Indigenous Peoples of Resplendor/MG informing that preventive measures to contain the spread of the new coronavirus remain in place.
Doce River Mouth:
• Edition and digital distribution of the 5th edition of the Jornada Bulletin to the population of Degredo/ES (Quilombola community).
• Edition and digital distribution of the 3rd edition of the Jornada Bulletin to the population living around the Juparana Lagoon/ES.
• Edition and digital distribution of the 9th edition of the Jornada Bulletin to the population of Linhares/ES.

Support to Programs:
PG05 - Social Protection
• WhatsApp notification with information on vehicle delivery in Ipaba/MG, on 04/08/2020, and in Bom Jesus do Galho/MG on 04/28/2020. The action is one of the results of the signing of the Technical and Financial Cooperation Agreement between the Renova Foundation and municipal governments, which aims to strengthen social service in the municipalities.

PG07 - Animal Assistance
• Production of the booklet "Responsible guardianship - Everything you need to know," to guide those affected on how to take care of pets; animals that help at work; or that are raised for consumption.
• WhatsApp notification to present the "Responsible Guardianship" booklet.
• Creation of a banner with a list of affected animals available for adoption, with photos and QR Codes for more information.
• WhatsApp notification on how those affected can request information about their animals sheltered at the Asa Branca Farm (small animals) and Castro Farm (large animals) since the visits to the sites have been suspended to avoid the spread of the coronavirus.

PG08 - Reconstruction of Villages
• Production of a digital booklet with information on the resumption of resettlement works.
• Creation of four models of posters for printing at construction sites and displaying on the worksite of resettlements.
• Preparation of a presentation (PowerPoint) with information on the partial resumption of the resettlement works and preventive measures concerning the coronavirus.

PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Design of ad decal to apply on the three trucks that will be donated to the Recyclable Materials Center (CAMAR) by the Renova Foundation, in compliance with the constraints of the consent in place for waste originating from Paracatu de Baixo/MG.

PG08 - Reconstruction of Villages (Gesteira)
• Preparation of presentation (PowerPoint) with details about the areas of Gesteira/Mutirao.

PG08 - Reconstruction of Villages (Social)
• Elaboration of a guide for families on the use of online tools, for the continuity of remote assistance in the resettlement areas.
• Production of a presentation for the Program for the Resumption of Productive and Economic Activities (PERPE), which seeks to provide all resettled families with conditions that allow the resumption of their way of life, their daily lives, and their way of production through sustainable practices.
• WhatsApp notification on the progress of activities during the quarantine period.

PG11 - Recovery of Schools and Reintegration of the School Community
• WhatsApp notification informing those affected that due to the new coronavirus the following activities were suspended: support for cultural events and sports and leisure activities, activities of Casa dos Saberes, vegetable garden, Technical Reserve, and youth group activities.

PG12 - Historical, Cultural and Artistic Memory
• Completion of the booklet about the Renova Foundation's Technical Reserve.

PG13 - Support for Tourism, Culture, Sports and Recreation
• An email was sent to the applicants of the Doce RFP MG, informing that the date of the first meeting for signing the contract remains undefined due to coronavirus and the quarantine period.
• The 85 projects that classified in the first stage of the Doce RFP ES were disseminated as follows: press release, the Renova Foundation website and social networks, and WhatsApp notification. In addition, an email was sent to those that classified and one to those that were placed on the waiting list.

PG18 - Economy and Innovation
• WhatsApp notification promoting the 6th lecture of the Supplier Development Program. The event was held online on 04/15/2020.
• Three WhatsApp notifications were sent, presenting entrepreneurs and businesspeople with tips on what to do to minimize the impacts on business during the coronavirus pandemic.
• WhatsApp notification to disseminate the list with ten free online courses that was drafted by the Renova Foundation. The courses are conducted by partner institutions of the Foundation, to stimulate the training of entrepreneurs and population during this period of social isolation.
• WhatsApp notification for the population of Mariana/MG, Ipatinga/MG, Governador Valadares/MG, and Linhares/ES, announcing the launch of the #FiqueEmCasa (#StayHome) websites for each of these municipalities. The project of the Calebe Agency, in partnership with the Renova Foundation, is a collaborative map where users can register and search for small and medium local businesses with delivery services.
• WhatsApp notification with information on the new measures adopted by the Doce River Development Fund to support entrepreneurs from Minas Gerais and Espirito Santo during the coronavirus pandemic crisis.
• WhatsApp notification inviting entrepreneurs to a lecture on digital marketing on 04/15/2020. The initiative is part of the Supplier Development Program and, due to the new coronavirus pandemic, the lecture was held online and free of charge for the entire Doce River Basin public.
• WhatsApp notification about data collection with business owners in Regencia/ES and Povoaçao/ES to develop a plan to support sales.
• WhatsApp notification disseminating videos and materials on the importance of registering in the Individual Microentrepreneurs Register (MEIs).

PG35 - Information to the Population
• The second webinar of the Supplier Development Program was announced through an invitation, social networks, press release, and on Renova Radio. It was held online on Youtube, on 04/23/2020, with the topic "Process Management."
• The second webinar of the Supplier Development Program was announced through an invitation, social networks, press release, and on Renova Radio. It was held online on YouTube, on 04/29/2020, with the topic "How to hold a virtual meeting?".

Press:
• 2nd webinar entails a seminar on Process Management for local suppliers.
• Socioeconomic actions support entrepreneurs in times of crisis.
• Booklet provides information to the community about responsible animal guardianship.

• Colatina/ES will receive a Waste Treatment Plant that will benefit 22 municipalities in ES.
• Doce RFP ES discloses results of the first phase of project classification.
• Doce River Development Fund further reduces interest rates and offers special conditions.
• Future of the Doce River project will select young talents remotely.
• Application open for RFP accreditation for forest restoration.
• Payment of loss of profit will be finalized with remote assistance.
• Online lecture on digital marketing is aimed at local entrepreneurs.
• Online seminar discusses virtual meeting with local suppliers.

DIALOGUE
Mariana:
• In Bento Rodrigues/MG, a meeting was held of the Working Group to discuss on issues related to resettlement and providing feedback on the restoration and reconstruction projects of the churches in the area of origin and the host land. Also noteworthy is the meeting with the Community Association and the Bento Rodrigues Soccer Team to present and validate the architectural design of the sites intended for the use of the two groups in the resettlement. In addition, youth from the community was mobilized to participate in a meeting to discuss the hiring of local labor and inquiry of the demand for training and qualification courses.
• In Paracatu de Baixo/MG, a Working Group meeting was held to present the visitation plan to the construction works in the collective resettlement.
• In the community of Aguas Claras/MG, a meeting was held to discuss hiring local labor, improving rural roads and receiving claims for compensatory actions. In Monsenhor Horta/MG, a meeting was held to address the mitigation of the impacts caused by the repair process in that district.
Doce River Channel:
• In Reves do Belem (Bom Jesus do Galho/MG), a meeting was held with rural producers to present the performance proposal for the Resumption of Agricultural and Livestock Activities Program and to prepare the calendar of activities and courses offered to the public in partnership with the Technical Assistance and Rural Extension Company of the State of Minas Gerais (EMATER).
Mid Doce River:
• In the communities of Baguari and Ilha Brava (Governador Valadares/MG), Thematic Workshops were held to present and discuss the actions of the Water Supply Improvement Program. In Ilha Brava (Governador Valadares/MG), a meeting was held to clarify the damage that occurred due to flooding of the Doce River and to receive claims related to water quality, among other topics.
Lower Doce River:
• Meetings were held with the Associations of Residents of the district of Santo Antonio do Rio Doce (Aimores/MG) and Itueta, providing responses to the letter with claims related to the indemnity policy for “de facto fishermen”, receipt of indemnity for damage to fishing activities of women, assistance by the Resumption of Aquaculture Activities and Improvement to the Water Supply System program.
• In Resplendor/MG, a meeting was held with members of the Entrepreneurship Fair to present actions in the area of Economy and Innovation and proposition to receive consultancy services to develop an association.
• In Colatina/ES, a meeting was held with residents to provide answers to the claims presented at a demonstration on 02/20/2020, among other topics, related to the indemnity policy for “de facto fishermen” and payment of Loss of Profit and Financial Aid to fishermen.
Doce River Mouth / ES Coast:
• In Povoaçao (Linhares/ES), a meeting was held with representatives of the Povoaçao Trade Association, to discuss the organization of a community fair.
• A meeting was held with the communities of Regencia, Entre Rios and Areal (Linhares/MG) to clarify and discuss the continuity and expansion of the meliponiculture project in the community.
• In Barra do Riacho (Aracruz/ES), vendors were mobilized for a meeting that was held to present the technical assistance proposal offered by the Micro and Small Business Recovery program.

OMBUDSMAN’S OFFICE
• Participation of the General Ombudsman in the Forum of Mayors.

CUSTOMER SERVICE CHANNELS
• Continuity of assistance related to requests for Income Reports and delivery of a booklet with information on the Income Tax Return for people who receive indemnity and Emergency Financial Aid (AFE) paid by the Renova Foundation.
• Provided response to the tickets related to possible damages caused by the rains that occurred in the first quarter of 2020 with information about clarifications on floods and the Fundao dam collapse, according to the positioning and analyses carried out by the Renova Foundation.
• Assistance by Mobile ISC in Galileia (03/09 and 03/10/2020), Baguari (03/02/2020) and Ilha Brava (03/02 and 03/03/2020), in the municipality of Governador Valadares/MG, to announce the Movie Session and the Young Talent Development Program organized by the Renova Foundation in partnership with Instituto Elos, and to register local residents for these programs.
• Assistance by Mobile ISC in Baguari (03/04 and 03/05/2020), in the municipality of Governador Valadares/MG, for enrollment in Thematic Workshops organized by the Renova Foundation, to present the scope and actions of its programs, as well as registration of requests.
• Assistance by Mobile ISC in the community of Maria Ortiz (Colatina/ES) on 03/10/2020 for registration of claims.
• Mobilization of rural producers and residents of Itueta/MG, from 03/03 to 03/09/2020, to participate in a training course in beekeeping organized by the Renova Foundation's Sustainable Land Use (SLU) team.
• Revision of the service quality form provided by the 0800 and Contact Us teams, which essentially focuses more on the quality of the information that is provided to the public and to make sure they understand correctly.
• Training for analysts of the Dialogue team and ISC agents in the Mid Doce River territory. The training took place in Governador Valadares/MG, between 03/11 and 03/12/2020, and aimed to improve the knowledge of these professionals about the performance of the Renova Foundation and programs underway, which will culminate in an even better service to those affected.
• Women Empowerment Meeting, on 03/06/2020, with the first group of women working at the 0800 and Contact Us service.
• Campaign to review the tickets handled regarding the Financial Aid Program.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcast of nine different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River and Doce River Mouth, in weekly radio programming of several radio stations in these areas. There were five programs with content related to the new coronavirus. Momento Renova featured a total of 54 programs in March, broadcast 162 times on radio stations in municipalities from Mariana to Regencia.
• Production of WhatsApp notifications with the Renova Foundation’s position on security measures and prevention of the spread of the new coronavirus.
Mariana:
• 10th edition of the “Voz da Comunidade”, newsletter produced together with the affected communities of Mariana.
• Creation of a WhatsApp notification on the resumption of the works at the Children's Psychosocial Care Center (CAPSJJ) in Mariana/MG, as of 04/01/2020, informing that the facility can be used for emergency actions carried out by municipality in the fight against the coronavirus.
Upper Doce River:
• Elaboration and printing of the 10th edition of the “Terra da Gente”, newsletter produced together with the communities of Barra Longa/MG, Gesteira/MG and Barreto/MG.
• Production and online distribution of the 1st edition of the Jornada Bulletin for the population of Barra Longa/MG.
• Production and online distribution of the 1st edition of the Jornada Bulletin for the population of Rio Doce/MG and Santa Cruz do Escalvado/MG.
Mid Doce River:
• Production of the 2nd edition of the Jornada Bulletin for the population of Governador Valadares/MG; the 4th edition for the population of Naque/MG, Periquito/MG and Belo Oriente/MG; and the 1st edition for the population of Galileia/MG, Tumiritinga/MG and Conselheiro Pena/MG. Due to the new coronavirus, the distribution of these editions will be digital only.
• Use of WhatsApp notification, sound car, photographic coverage, posts on social media and press release promoting the “Youth Mobilization Workshops: The Future of the Doce River That’s Us ”, for young people from Tumiritinga/MG, Galileia/MG, Naque/MG, Belo Oriente/MG, Periquito/MG and Governador Valadares/MG. Participants watched the movie sessions from Mobile Culture. This action also aimed to disclose the deadline for enrollment in the second cycle of the project “The Future of the Doce River That’s Us”.
Lower Doce River:
• Production of a WhatsApp notification informing about the scheduling of a guided visit for the population to learn about the water supply system in the town of Resplendor/MG.
• Creation of two WhatsApp notifications informing the indigenous peoples of Resplendor/MG about the preventive measures against the new coronavirus adopted by the Renova Foundation.
Support to Programs:
PG05 - Social Protection
• Development of content for dissemination through digital media and radio, as well as photographic coverage, about the delivery of a vehicle to the municipality of Conselheiro Pena/MG. The initiative is part of Renova's actions to strengthen social service in the municipalities through the Technical and Financial Cooperation agreement, which also provides for training, transfer of financial resources, acquisition of inputs and equipment.
PG07 - Animal Assistance
• Production of a WhatsApp notification about canceling the visits to animals at the Castro and Asa Branca farms on 03/03 and 03/04/2020.
• Production of a WhatsApp notification about canceling the visits to the Castro and Asa Branca farms, on the 03/17 and 03/18/2020, due to COVID-19.
• Creation of a WhatsApp notification informing that only animals in an emergency situation will receive external assistance in order to avoid the circulation of people and contamination by the new coronavirus.
• Production of a WhatsApp notification informing the temporary suspension of the transport of animals that require the Animal Transport Guide (GTA) due to the suspension of activities of the Agriculture Institute of Minas Gerais (IMA) to prevent contamination by the coronavirus.
PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 10th edition of the Bento Rodrigues/MG Resettlement Report with updated information on the progress of the works.
• Production of document holders and pens for the partnership between the Renova Foundation and the Civil Defense of Mariana.
• Production of WhatsApp notifications with information on suspension of works and social assistance activities as preventive measures against the new coronavirus.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Dissemination of the 10th edition of the Paracatu de Baixo/MG Resettlement Report with updated information on the progress of the works.
• Preparation of a WhatsApp notification about works on stretch A of the trench - main access to the resettlement of Paracatu de Baixo/MG.
• Preparation of a booklet for employees on food and conduct in the resettlement cafeterias. The material will be used in the work environments.
• Creation of a sign on defensive driving for placing in the Monsenhor Horta/MG community, in the Direct Area of Influence (ADI) of the Paracatu de Baixo resettlement (socioenvironmental condition).
• Adjustments to the English version of the video featuring the progress accomplished in the resettlements of Paracatu de Baixo/MG and Bento Rodrigues/MG.
• Completion of the PowerPoint presentation for the Multiplier Training Course in partnership with the Mariana Department of Education (SEMED).
PG08 - Reconstruction of Villages (Gesteira)
• Production of a WhatsApp notification informing families about the preventive measures against the new coronavirus adopted by the Renova Foundation.
• Preparation of video (animation), folder and PowerPoint presentation covering the processes of the two water supply alternatives for Gesteira/MG.
PG13 - Support for Tourism, Culture, Sport and Recreation
• Actions to announce the final result of the Doce RFP MG, with the production of a WhatsApp notification accompanied by a link with the names of those approved; segmented messages with the approved numbers in each territory (Mariana, Upper, Channel, Mid and Lower); Renova Radio programs; press release; sending e-mail to those approved communicating the disclosure of results; sending e-mail to non-approved people communicating the results and thanking them for their participation; sending e-mail to those approved informing about the execution of internal processes in view of the adjustments of Renova's activities due to the coronavirus.
PG17 - Resumption of Agricultural Activities
• Production of the 2020 calendar for Technical Assistance and Rural Extension (ATER) to serve rural producers in the region. With the material, the producers served by ATER will be able to follow the work that is developed on their lands, specifying the improvement works that will be or have already been carried out, in addition to reminding about the dates of vaccinations, among others.
• Production of a WhatsApp notification to invite rural producers from Itueta/MG to the Beekeeping course in partnership with the Technical Assistance and Rural Extension Company of the State of Minas Gerais (EMATER). The course was announced on Renova Radio, through a press release, video report and posts on the Foundation's social media.
PG18 - Economy and Innovation
• WhatsApp notification to announce the first lecture of the Supplier Development Program in Colatina/ES, Linhares/ES and Regencia/ES. The information was also announced in the press and on Renova Radio. Subsequently, WhatsApp notifications were sent to inform about the cancellation of the lectures due to measures to combat the new coronavirus. The information was also disclosed in the press and on Renova Radio.
• Production of content, photography, digital content and radio program to announce the formalization of the Pedra Corrida Fishermen’s and Islanders' Association (ASPIPEC) in Periquito/MG on 03/04/2020.
• Elaboration of three WhatsApp notifications to guide entrepreneurs and businesspeople with tips on what to do to minimize business impacts in times of the coronavirus. This topic was also covered in Renova Radio programs. The notifications addressed the following topics: organization of expenses, new strategies and tips for sales using WhatsApp.
PG19 - Micro and Small Business Recovery
• Production of explanatory video on the formalization of small local entrepreneurs.
• Production of folder with guidelines for freelancers to become Individual Microentrepreneurs.
PG26 and PG27 - Recovery of Springs and PPAs
• Production of a folder and poster, Renova Radio programs, posts on Renova's social media, articles for Jornada newsletters and a release about the RFP Renovating Ideas: planting trees and harvesting food. The main objective of the initiative, in partnership with WWF-Brazil, the Instituto Terra and the World Agroforestry Centre (ICRAF) (ICRAF), is to identify solutions aimed at Agroforestry Systems (SAF), a practice that combines forest species with agricultural crops or livestock.
PG31 - Sewage Collection and Treatment and Designation of Solid Waste
• Creation of a standard sign for the sanitation works in the Doce River Basin, with user manual and availability of files for editing. Sanitation works will be carried out along the Doce River Basin in Minas Gerais and Espirito Santo. There are more than 80 requests for works.
PG32 - Improvements to the Water Supply System
• Actions to follow the progress of infrastructure works in Governador Valadares/MG and Galileia/MG, including news coverage in the “Jornada” newsletter, photographic recording, drone and time lapse of the masonry and concreting of the voussoir, built for the water pipeline of the new water withdrawal system of Governador Valadares so it can cross under the railway. Final photographic and drone recordings were also made of the Public Water Supply System of Galileia/MG, composed of the Water Treatment Plant (WTP), new water withdrawal from the Doce River, alternative water withdrawal, Waste Treatment Unit (WWTU) and reservoir.
PG38 - Doce River Basin Monitoring
• Production of a WhatsApp notification, content, photography, digital content, press release and radio content about the action of the Doce Alive project in the communities of Ilha Brava and Baguari in Governador Valadares/MG on 03/11 and 03/12/2020. The initiative aims to disseminate the awareness about the water quality of the Doce River through environmental education and present the monitoring and analysis of the water quality of the Doce River.
Press:
• Lectures on product and service quality are postponed due to the coronavirus.
• Booklet to provide guidance to those affected on how to file their Income Tax Return.
• Suspension of works due to the coronavirus.
• Closure of the De Facto Fisherman program.
• Raising and lowering the cofferdam in the Pequeno River in Linhares/ES.
• Closure of registration for the 2020 Future of the Doce River project on 03/20/2020.
• Doce Alive project teaches children and youth to be responsible and take care of the water quality.
• Product and service quality is the subject of a free lecture in Colatina/ES and Linhares/ES.
• Technicians are trained to operate in forest restoration projects in ES.

DIALOGUE
Mariana:
• In Bento Rodrigues, meetings of the Working Group were held to provide accountability and to clarify the works and environmental constraints of the collective resettlement. Also noteworthy, are the frequent visits to the Construction Site, for monitoring and inspection of the progress made in the community’s collective resettlement. A meeting was also held with the Community Association and the Bento Rodrigues soccer team, to discuss the locations allocated to the two groups in the resettlement, and a meeting with the Mariana Municipal Office for feedback on the area made available for the Association’s main office.
• In Paracatu de Baixo, a Working Group meeting was held to present the proposal for the activities with young people from the community; clarify environmental licensing actions; discuss the designation of wood derived from plant suppression in the resettlement area; among other points on the agenda. In addition, visits to the construction site with the Supervisory Commission continued, to monitor the process.
• A meeting was held with the Furquim community to discuss the implementation of the constraints for the collective resettlement of Paracatu de Baixo and other compensatory actions in the district, in addition to clarifying the activities and hiring of local labor by companies outsourced by the Renova Foundation.
• In Camargos, a meeting was held to provide updates and information on the local waterfall’s recovery works; paving in the district; and studies to improve the Water Supply System.
Upper Doce River:
• In Barra Longa, a meeting was held with the local population and the Commission of Affected Parties to continue the discussion on the guidelines for the collective resettlement of the Gesteira community.
• In Santa Cruz do Escalvado, a meeting was held with the Commission of Affected Parties to present and validate the schedule of the Participatory Social Diagnosis that is to be carried out in the municipality.
• Mobilization of young people from the communities of Novo Soberbo, Jeronimo and Downtown area (Santa Cruz do Escalvado) and Jorge (Rio Doce), to participate in the Young Talent Development project promoted in partnership with Instituto Elos.
• Organization of “ComeSee Candonga” with residents of the Jeronimo (Rio Doce) community, including a guided visit to the recovery works at HPP Risoleta Neves to promote transparency about ongoing actions.
Doce River Channel:
• In Bom Jesus do Galho, a meeting was held with the “Affected People from Reves do Belem Commission” to present the actions and activities of the programs that are integrated with the Renova Foundation's Sustainable Land Use (SLU) axis.
• In Bugre, actions were presented to promote local entrepreneurship, female leadership and community development, in a meeting held with women artisans from Sao Lourenço.
Mid Doce River:
• In Belo Oriente and Pedra Corrida (Periquito), meetings were held to present the Young Talent Development project, carried out in partnership with Instituto Elos. The topic was also addressed in meetings with residents from Galileia and leaders from Baguari (Governador Valadares), where in addition was presented information on training courses for rural producers offered in partnership with the Technical Support and Rural Extension Company of the State of Minais Gerais (Emater-MG) and were provided clarifications on other actions of the Renova Foundation. This last point on the agenda was also the subject of a meeting held with residents of Conselheiro Pena.
• In Periquito, a meeting was held with the business owners along the BR-381 highway, to present and clarify the actions of the Economic Development and Diversification Program, as well as discussions on the other actions to serve this public.
• A meeting was held in Cachoeira Escura (Belo Oriente), for the presentation of the Doce RFP and clarifications on technical assistance activities in the territory; progress of the Indemnity Policy for the “De Facto Fisherman” and the Integrated Register; and indemnity and Emergency Financial Aid payments to people who practiced subsistence fishing.
Lower Doce River:
• A meeting was held to present the Doce RFP to residents of Mascarenhas (Baixo Guandu) and Marilandia, and members of cultural associations in Colatina.
• In Colatina, a meeting was held with fishermen to receive claims regarding the receipt of Emergency Financial Aid, indemnity payments and execution of the Indemnity Policy for the “De Facto Fisherman”.
• In Resplendor, a meeting was held with local residents to present the town's Water Supply System and visit the Sanitation Company of Minas Gerais (Copasa) and improvement works at the Barroso Stream.
• A meeting was held with the suppliers of the Entrepreneurship Fair, in Resplendor, to present the Economical Innovation programs and actions and discuss the formation of a Fair association.
Doce River Mouth / ES Coast:
• In Patrimonio da Lagoa (Sooretama), a meeting was held with residents of the community to present the indemnity proposal to commercial fishermen.

OMBUDSMAN’S OFFICE
• The activities of the Ombudsman’s Office in this report are divided into two lines of action:
a) ticket management process (ensuring proper registration, qualification, urgency and response to complaints and denunciations related to repair and remediation processes);
b) schedule of commitments and activities of the Ombudsman and staff.
• In February 2020, 313 tickets were opened at the Ombudsman’s Office. Therefore, the sum of new tickets in 2020 (January and February) is 561. Compared to the last months of 2019 (November and December), there was an increase of 63%.
• In February 2020, 96% of the tickets registered at the Ombudsman's Office were opened with the requester’s name and contact details. 16% were opened by the 0800 agents of the Ombudsman’s Office, 74% through the website (with a considerable number of collective tickets from the communities - Santa Cruz do Escalvado and Estuario/Conceiçao da Barra) and 6% were complaints forwarded by the customer service channels - high social vulnerability cases identified and/or of possible negligence in the service provided by the Renova Foundation.
• In the consolidated categorization, 90% of the tickets opened in February 2020 refer to complaints regarding the Renova Foundation response processes and deadlines. Lack of predictability, transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. The second most important reason for opening a ticket were denunciations of improper granting of financial aid, irregularities in the indemnity process and reports of bad intentions / illegal acts.
• In February, 18 tickets were resolved.
• At the end of February, there were 2,318 open tickets, including 955 analyses (awaiting response from the programs) and 1,363 awaiting resolution.
• Calls of the Ombudsman’s Office continue to be monitored.
• Preparation and submission of the Report Ramboll / Getulio Vargas Foundation (FGV) - Federal Prosecution Service (MPF) task force.
• Meeting of the Ombudsman and consultancy with those affected in Barra Longa, Rio Doce and Santa Cruz do Escalvado, with participation through the Commission of Affected Parties.
• Participation of the Ombudsman in the Interfederative Committee (CIF).
• Development of Policies to combat Harassment.
• Meeting on Critical Cases for Small Solutions with Big Impacts.
• Training workshop for the Social Governance team.
• Meetings of the Movement of Parties Affected by Dams (MAB), Federal Prosecution Service (MPF), Brazil Fund and Getulio Vargas Foundation (FGV) and the commissions of affected people from the Steel Valley region (Naque, Pedra Corrida, Cachoeira Escura and Periquito).
• Announcement of the appointment of the Ombudsman in the “Jornada Bulletin” with information on the Ombudsman’s Office.
• Participation of the Ombudsman in the Technical Board for Participation, Dialogue and Social Control (TB-PDCS) held in Vitoria on 02/18/2020.
• Immersion of the Ombudsman in the processes of the Renova Foundation (Holding meetings with the main program managers).
• Creation and implementation of the Ombudsman's Communication Plan for all those affected.
• Monthly alignment meeting with the CEO of the Renova Foundation.
• Participation of the Ombudsman in the Board of Governors meeting (via Skype).
• Participation of the Ombudsman in the meeting of the Commission for the Fight and Defense of Artisanal Fisheries and the Doce River, on 02/27/2020, in Linhares, held by the Union of Rural Workers of Linhares.
Note: Deliveries and relevant facts without evidence are due to their confidential nature.

CUSTOMER SERVICE CHANNELS
• Actions by the Mobile Information and Service Center (Mobile ISC) in the communities of Baguari (02/05 and 02/12/20), Ilha Brava (02/06/20) and in Governador Valadares, in the Mid Doce River Territory.
• Actions of the Mobile ISC in the Galileia downtown area (02/05/20) and in the Conselheiro Pena downtown area (02/11/20), in the Mid Doce River Territory, with a focus on registration for courses offered by Renova Foundation in partnership with the Technical Support and Rural Extension Company of the State of Minais Gerais (Emater-MG).
• Mobile ISC action in the Patrimonio da Lagoa community (02/06/20), in Sooretama, in the Doce River Mouth Territory.
• Training of attendance agent teams to support the delivery of income and payment reports to those affected, as part of the 2019 Income Tax Return (Calendar Year 2020) process, in the Territories of Mariana and the Upper Doce River territories (02/12/20), Mid Doce River (02/17/20), Lower Doce River (02/19/20), Doce River Mouth (02/20/20), and 0800/Contact Us (02/18/20).
• Training of ISC teams hired in the Mid Doce River Territory (02/18/20, 02/19/20 and 02/20/20), for training on Renova Foundation subjects, programs and registration of tickets (claims/requests).
• Installation of TV's at the receptions of the ISC Centers in Regencia, Sao Mateus and Aracruz, and started broadcasting audiovisual content about the social and environmental repair actions carried out by the Renova Foundation.
• In-depth analyses of the tickets received by the Channels from people who live close to the Doce Riverbanks and reported impacts due to the rainy season. Preparation of guiding material on the main questions that arose and clarification of the actions of the Programs. Alignment with the following Programs: Recovery of Other Communities and Impacted Infrastructures between Fundao and Candonga; Resumption of Agricultural Activities; and Tailings Management - for qualified feedback regarding these cases.
• Continued the restructuring of the review process of the FAQ for those affected.
Continued the implementation of action plans to support the following programs: Infrastructure (PG10), Indigenous and Traditional Peoples (PG03 and PG04), Recovery of Schools (PG11), Historical, Cultural and Artistic Memory (PG12), Tourism, Culture, Sports and Recreation (PG13), Resumption of Aquaculture and Fishing Activities (PG16), Socioeconomic Technology (PG15), Regional Economy (PG18), Micro and Small Business (PG19), Local Development (PG20), Social Protection (PG005) and Health (PG014) - to provide more qualified responses to the tickets.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcasting of 9 different programs (Momento Renova) for the Mariana, Governador Valadares and River Mouth territories, in weekly radio programming. From 02/18/20, the territories Upper Doce River, Doce River Channel and Lower Doce River started to broadcast specific content for the municipalities in these areas. Considering the new territories, Momento Renova had a total of 36 programs in February, with 108 insertions on radio stations in municipalities in Mariana and Regencia.
• The 1st Meeting of the Communication Groups of the Community Newspapers of Mariana, Barra Longa and Doce River Mouth on 02/07 and 02/08/20, in Belo Horizonte. The meeting aimed to provide a space for the exchange of experiences and lessons learned in the three years that the newspapers have existed, in addition to collecting suggestions for improvements in 2020.
Mariana:
• Distribution of the 9th edition of the special “Jornada” Bulletin for the population of Mariana and districts.
• Creation of the graphic project for the hoarding panels of the Gomes Freire Square. The project contemplates two moments: the past, - with historical information about the Gomes Freire Square - and the present, - paying homage to Mariana resident and painter Zizi Sapateiro and with elements that represent carnival.
• Held a Health and Safety Dialogue (DDS) on Communication and Relationships with the employees at work at the Gomes Freire Square. The initiative presented tips on how to interact and approach residents from Mariana and visitors interested in getting to know the works.
• Creation of a WhatsApp notification inviting the participants of the 1st Meeting of the Communication Groups of the Community Newspapers.
Doce River Channel:
• Production of the 1st edition of the “Jornada” Bulletin for the Doce River Channel territory, with content adapted to the formats of the mural newspaper and WhatsApp notification. "Jornada da Calha" contains information for the 20 municipalities that make up the territory.
• Preparation of a WhatsApp notification mobilizing women from Sao Lourenço (Bugre community) for a meeting on 02/18/20, which aimed to present initiatives that will be carried out by Renova in the town.
Mid Doce River:
• Production of WhatsApp notification, posters and video reporting (1st cycle) mobilizing the communities of Naque and Belo Oriente for the 2nd year of Thematic Workshops, with actions to clarify on the Foundation's pillars of performance.
• Dissemination of Social Dialogue training for the community of Pedra Corrida, in Periquito, by means of a poster, WhatsApp notification and sound car. The objective of the initiative was to train local labor and meet the demands of the population affected from Pedra Corrida, in addition to preparing Resumes.
• Poster to inform the community of Governador Valadares about the temporary closure of the Information and Service Center (ISC), on 02/17/20.
• Creation of a WhatsApp notification and dissemination by means of a sound car to mobilize young people from the communities of Ilha Brava and Baguari, in Governador Valadares, for the Mobilization Workshop of the project “The Future of the Doce River That’s Us”. The initiative announced the registration deadline for the 2nd cycle of the project.
Lower Doce River:
• Finalization of the fourth edition of the Bulletin and Mural “Jornada do Baixo Rio Doce” (Lower Doce River).
• Production of posters about the closure of the Information and Service Centers (CIAs) during Carnival.
Doce River Mouth:
• Completion and distribution of the 8th edition of the "Jornada de Linhares" Bulletin and the 2nd edition of the “Juparana Jornada".
• Production of a WhatsApp notification to clarify false rumors divulged in the Patrimonio da Lagoa community, which culminated in the halt of works in the town.
• Production of a WhatsApp notification on the raising of the cofferdam in the Pequeno River - for the community and institutional public - on the situation of the barrier and other topic related to the rainy season.
• Completion of the Renova Space in Regencia, Povoaçao and Areal, with recreational activities for children and various handicraft workshops for adults, in addition to health actions (lectures on various topics, blood pressure and glycemic index measurements, express massage). Dissemination of the repair process through videos and printed material. Also dissemination of the products made during the projects with support from the Economy and Innovation area (exhibition of handicrafts and tasting of homemade cookies and sweets).
• Making posters about the closure of the Information and Service Centers (ISCs) during Carnival and an invitation for the Mobile ISC in Patrimonio da Lagoa.
Support to Programs:
PG04 - Quality of Life for Other Peoples and Traditional Communities
• ComeSee Project took place in the Quilombola de Degredo community on the 7th, 8th and 9th of February 2020. Cultural Revival event with local children and young people featuring workshops, storytelling and cultural, sports and recreational activities.
PG05 - Social Protection
• Production of WhatsApp notification informing about the signing of the terms of the Technical and Financial Cooperation between the Renova Foundation and municipalities of the River Channel region (Ipaba, Bom Jesus do Galho and Caratinga) and the Mid Doce River region (Periquito and Conselheiro Pena), for investments in Social Assistance.
PG07 - Animal Assistance
• Production of a WhatsApp notification for those affected about the temporary suspension of visits to animals at the Castro Farm (Acaiaca) due to heavy rains.
• Preparation of a WhatsApp notification about canceling visits to animals at the Castro Farm (Acaiaca) and Asa Branca Farm (near Camargos) for those affected during the week of Carnival.
PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 9th edition of the Bento Rodrigues Resettlement Report with updated information on the progress of the works.
• Production of a time-lapse video, using images from the virtual tour, showing the progress made with the resettlements from August 2019 to January 2020.
• Production of a booklet with safety information for the gates of the construction site.
• Preparation of the “Construction Daily”, with safety tips, information about the works and all its stages, as well as space for the affected person to personalize his diary and record the moments he or she considers memorable.
• Elaboration of an institutional folder with information about the architectural project of the Municipal School of Bento Rodrigues.
• Production of WhatsApp notification with safety information on the resettlement works.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Preparation of WhatsApp notification on certificates referring to the registration of the Paracatu de Baixo subdivision; updates on simplified licenses and Paracatu de Baixo resettlement projects filed with the Mariana Municipal Office; works on stretch A of the trench (main access to the Paracatu de Baixo resettlement); and on the process for requesting approval for projects and for issuance of collective goods permits.
• Dissemination of the Paracatu de Baixo Resettlement Report with updated information on the progress of the works.
• Production of a banner informing about the mealtimes in the resettlement restaurants.
• Production of a satisfaction survey form for users of the restaurants in resettlements.
PG08 - Reconstruction of Villages (Gesteira)
• Production of a WhatsApp notification about the exhibition of products from the Rural Cooperative of Gesteira on the Bento Rodrigues construction site.
PG13 - Support for Tourism, Culture, Sport and Recreation
• Creation of a podcast to provide information about the Doce RFP ES application process. The audio file was shared on WhatsApp accompanied by a notification with information about the podcast.
• Elaboration of a WhatsApp notification announcing the extension of the Doce RFP ES application deadline.
PG17 - Resumption of Agricultural Activities
• Production of WhatsApp notification, poster, sound car, handout, certificate and badge for the training of Emater-MG rural producers in partnership with the Renova Foundation, promoting the following courses: Fruit farming for producers from Galileia, Livestock farming for producers from Cachoeira Escura (Belo Oriente) and Conselheiro Pena and Agroecology for producers from Cachoeira Escura.
PG19 - Economy and Innovation
• Production of a WhatsApp notification announcing a reduction in the interest rates offered by the Develop the Doce River Fund. The working capital fund was created by the Renova Foundation and is managed by the Minas Gerais Development Bank (BDMG).
• Dissemination of “Home is where the heart is”, a project developed by the Catarse collective, organized by the Renova Foundation in partnership with the Association of Cultures 66 Gerais (ACG). All groups, made up of artisans and farmers, received advice from stylist Ronaldo Fraga.
• Daily production of WhatsApp notifications and posters to disseminate updated vacancies in the National Employment System (Sine) for those affected in Mariana.
PG 35 - Information to the Population
• Delivery of the “Mariana on its Way to the Future” poster with information on the actions that the Renova Foundation develops in Mariana and which are part of the R$ 100 million package, announced on 07/16/19, in the document “Time to move forward - Open letter to the population of Mariana ”.
PG 38 - Monitoring of the Doce River Basin
• Production of the children's booklet of the “Doce Alive” project, for children from Mariana.
PG 39 - Conservation Units
• Creation of a WhatsApp notification with a summary of the Impact Assessment Workshop in Conservation Units (CUs), held in Ipatinga on 01/30 and 01/31/20.
Press:
• Mariana Children's Psychosocial Care Center (CAPSij) is being renovated.
• Summer Connection brings excitement to Mariana during the January break.
• Agreement with the Foundation for Supporting Research and Innovation of Espirito Santo (Fapes) and the Foundation for Supporting Research of the State of Minas Gerais (Fapemig) enables epidemiological and health research.
• Itinerant Supplier Day visits affected municipalities.
• Doce RFP ES extends project application deadline.
• Entrepreneurs from Governador Valadares participate in a lecture on compliance.
• Handicraft groups from Mariana and region receive consultancy from stylist Ronaldo Fraga.
• Doce River Valley municipalities sign technical and financial cooperation terms.
• Conservation Units Assessment Workshop is held in Ipatinga.
• Rural producers participate in fruit farming courses in the Doce River Valley region.
• Carnival programming brings a party atmosphere to the towns of Regencia and Povoaçao.
• “Our Heritage” Project trains multipliers in Heritage and Environmental Education in Mariana.
• Project “The Future of the Doce River That’s Us” will select 150 young talents.
• Aesthetics project offering free eyebrow stylist courses in Baixo Guandu.
• Doce River Development Fund reduces interests.
• Renova Foundation concludes hiring of Ombudsman.

DIALOGUE
Mariana
• In Paracatu de Baixo, Working Group meetings were held to discuss the criteria for choosing and distributing the available areas; clarification on the Renova Foundation support flow for religious events, funerals and burials; presentation of the proposal for the allocation of families in situation of vulnerability in the collective resettlement; and reports on the 3rd Socioeconomic Monitoring Campaign and other Licensing actions. Highlight was the Informative Meeting with the community to present the architectural projects of public facilities: Pre-K and Elementary School, Advanced Health Center, Municipal Service Center, Sports Field and Cemetery. In addition, a visit was made to the Construction Site, together with the Supervisory Commission and the Caritas Technical Advisory Body, to monitor and supervise the community's collective resettlement construction works.
• In Bento Rodrigues, meetings of the Working Group were held to present the status of the resettlement works and feedback on the visit of other communities to the resettlement. During this period, there was also a meeting with leaders and youth from the community to present the project “The Future of the Doce River That’s Us”, and a meeting with members of the soccer team and the Bento Rodrigues Community Association to discuss the designated locations for the two groups in the community’s collective resettlement.
• In January, a general meeting was held with Rural Communities to discuss the activities for repairing collective goods and the realization of 71 courses and training sessions. In Monsenhor Horta, a meeting was held on mitigating the impacts of the repair works in the district. In Ponte do Gama, a meeting was held for negotiations related to heavy truck traffic on the access roads to the community; presentation of the local water supply system project; and local contracting process for the works. In Furquim, a meeting was held with the community to clarify the progress of the constraint actions for the Environmental Licensing of the Paracatu de Baixo resettlement and actions to expand the participation of residents in the selection processes. In Camargos, a meeting was held to clarify the repair and compensation works, and to provide updates on the studies for improvements to the community's Water Supply System.
Upper Doce River
• In Barra Longa, an open meeting was held with the community, with the participation of local Public Authorities, Commission of Affected Parties, Human Rights Directorate and the Legal team of the Renova Foundation, to present an Action Plan for the district. It was agreed to hold monthly accountability forums on the progress and resumption of the Renova Foundation's activities in the territory, which have been suspended since December/2019.
Doce River Channel
• In Reves do Belem (Bom Jesus do Galho), a meeting was held to present the actions of the Renova Foundation aimed at Health and Social Protection in the community.
Mid Doce River
• In Governador Valadares, meetings were held with residents of the neighborhoods Lincoln Byrro, Sao Luiz, Curitiba, Dona Zulmira Pereira da Silva, Pascoal de Souza and Rio Doce, to clarify the works of the water pipeline for alternative water withdrawal, which will impact the abovementioned neighborhoods. In addition, contact information of the service channels and contact person were shared to accommodate possible demands from residents related to the works.
• In Naque, a meeting was held with leaders to clarify the indemnity policy for subsistence fishing for residents outside the Ordinary High Water Mark (OHWL); information on Emergency Financial Aid (AFE) for public officials who hold positions without decision-making power; indemnity payments for Water Damage pending; and actions to support the economic activities of the boatmen.
• In Pedra Corrida (Periquito), a meeting was held to clarify the hiring of local labor for the construction of the alternative water withdrawal structure for the community; transparency for hiring employees to work in the Integrated Service Centers (ISCs), information about the receipt of indemnity by the “registered fishermen” and clarifications on the construction of the indemnification policy for “de facto fishermen”.
Lower Doce River
• Meetings were held in Itapina (Colatina), Boninsegna (Marilandia) and with cultural associations in Colatina to present the Doce RFP ES.
• In Baixo Guandu, a meeting was held with the Santo Antonio do Rio Doce Residents' Association to clarify the indemnification processes.
Doce River Mouth / ES Coast
• Meetings were held with the Regencia Residents Association and the Povoaçao Residents' Association to integrate and align the activities of the 2020 Summer Project.
• In Areal (Linhares), a meeting was held with residents to discuss the community recognition process for assistance through the Traditional Peoples Program; information and acceptance of demands related to the distribution of water in the district; and updates on the progress of the project for installation of the definitive water supply system. In Regencia (Linhares), a meeting was held to clarify the water supply process of the community's Water Treatment Plant. In Galileia (Sao Mateus), a meeting was held to present data on the water quality monitoring in the region.
OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
• Improvements in ticket response processes.
• Calls of Ombudsman’s Office continue to be monitored.
• Preparation and submission of the Ramboll Report - task force of the Federal Prosecution Service (MPF).
• Response to the letters from the Federal Prosecution Service, Espirito Santo Federal Police, Minas Gerais Civil Police and Linhares Prosecution Service.
• Participation of the Ombudsman’s Office in the Technical Board for Participation, Dialogue and Social Control (TB-PDCS), held in Belo Horizonte on 01/22/2020.
• Program Review (PG06) occurred in Belo Horizonte on 01/23/2020.
• Participation of the Ombudsman’s Office in the formation of the group that is to handle critical internal cases.
• Immersion of the Ombudsman in the MPF of Minas Gerais and Espirito Santo.
• Immersion of the Ombudsman in the processes of the Renova Foundation (Holding meetings with the main program managers).
• Elaboration and implementation of the Ombudsman's Communication Plan for all employees of the Renova Foundation and external and affected public.
• Landscape analyses in the municipalities of Linhares, Sao Mateus, Povoaçao and Regencia.
• Meeting with the Technical Committee of the Renova Foundation.
• Meeting with MPF, Ramboll and FGV on 01/23/2020 to align the Ombudsman’s Office continuous improvement processes.
• Meeting with the United Nations Educational, Scientific and Cultural Organization (Unesco) in preparation of the Landscape Analyses.
• 243 tickets were opened at the Ombudsman’s Office in January 2020. Over 51% of the accumulated tickets were received in 2018. This increase is attributed to the dissemination of the Ombudsman’s Office in the territory, as well as the receipt of tickets related to negligence in service attendance and vulnerability via Customer Service Channels. In 2019, the Ombudsman's Channel was contacted around 20% less compared to 2018.
• 89% of the tickets that were registered with the Ombudsman's Office contain the requester’s name and contact details, 25% of which were registered by the Ombudsman's 0800 agents, 51% through the website and 23% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 84% of the tickets opened in January 2020 refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In January, 20 tickets were resolved (35% justified and 40% non-justified), and there were no tickets that were not qualified for verification (insufficient data or out of scope) and 15% were inconclusive.
• Of the tickets finalized as justified, 71% are related to the Undue Granting of Financial Aid and Indemnity, 14% related to Complaints in relation to the processes and service deadlines and 14% related to Noncompliance with the code of conduct, internal standards, laws and values of the Renova Foundation.
• End January, there were 2,056 open tickets at the Ombudsman’s Office. Note: the deliveries and relevant facts without evidence are due to their confidential nature.
CUSTOMER SERVICE CHANNELS
• Carried out actions of the Mobile Information and Service Center (Mobile ISC) in the communities of Baguari (08/01, 15/01, 22/01 and 29/01/2020) and in Ilha Brava (01/16/2020), in the Mid Doce River territory.
• New service contract for the Information and Service Centers (ISCs). As of 01/06/2020, the provision of customer service, individualized dialogue service, information and customer relations with those affected was taken over by the company Herkenoff & Prates, one of the strategic repositioning actions of this Channel.
• On January 17th and 18th, the “ISCs Transition Workshop” was held in Belo Horizonte for alignment with the new contractor regarding the processes, routines, responsibilities and priorities for ISCs and other Customer Service Channels in 2020.
• Installation of TV's at the receptions of the ISCs in Colatina, Linhares and Baixo Guandu and broadcast of audiovisual content on the social and environmental repair actions carried out by the Renova Foundation.
• Commencement of documentation collection at the ISCs, as part of the Phase 2 Registration process.
• Structuring of the support actions of the Customer Service Channels for the 2019 Income Tax Return process (calendar year 2020) for those affected in the stretch impacted by the Fundao dam collapse.
• Commencement of the review process of the frequently asked questions for those affected.
Continuity of the implementation of action plans to support the following programs: Infrastructure (PG10), Indigenous and Traditional Peoples (PG03 and PG04), Recovery of Schools (PG11), Historical, Cultural and Artistic Memory (PG12), Tourism, Culture, Sports and Recreation (PG13), Resumption of Aquaculture and Fishing Activities (PG16), Socioeconomic Technology (PG15), Regional Economy (PG18), Micro and Small Business (PG19), Local Development (PG20), Social Protection (PG05) and Health (PG14), to provide more qualified responses to the claims.
COMMUNICATION
Communication with Territories
• Renova Radio: broadcasting nine different programs (Momento Renova) for each territory (Mariana, Governador Valadares and River Mouth region), in weekly radio programming. A total of 27 programs, broadcast 81 times on radio stations of several municipalities from Mariana to Regencia.
Mariana
• Elaboration of a WhatsApp notification for the meeting “Let’s talk about the Gomes Freire square construction works?”, with the Historic Center Residents’ Association, held on 01/27/2020.
• Printing of the 2020 Calendar of the Bento Rodrigues Municipal School.
• Production of an A4 letter (front and back) on rural telephony (10 MB Satellite Internet Plan) for the affected communities in the rural area of Mariana.
Mid Doce River
• Sound car in Tumiritinga to communicate that the offices of the Mediated Indemnity Center and the Information and Service Center of the Renova Foundation are now operating in one single office.
• Creation of a WhatsApp notification to announce the Mobile Information and Service Center (Mobile ISC) in the Ilha Brava community, in Governador Valadares, on 01/16/2020. The material also informed that, as of January, the Mobile ISC service will return to the location every other week. In addition, a sound car circulated through the community to inform residents about the Mobile ISC service.
Lower Doce River
• Production of a WhatsApp notification, e-mail invitation for institutions, posters, press releases, social media posts and material for Momento Renova radio, to announce the Itinerant Supplier Day, in the Lower Doce River territory.
Doce River Mouth
• Completion of the 10th edition of the newspaper "Voz da Foz" and distribution in the communities of Regencia, Povoaçao, Areal and Entre Rios.
• Preparation of WhatsApp notification with guidelines related to the rainy season for the community and institutional public.
• Production of WhatsApp notification about the status of the barrier to inform the community and the institutional public.
• Implementation of the Renova Space in Regencia, Povoaçao and Areal with recreational activities for children and various handicraft workshops for adults. There were also health actions, such as lectures on various topics, blood pressure and glycemic index measurements, and express massages. It was promoted through videos and printed materials about the repair process. The products made during the projects were also promoted with support from the Economy and Innovation area (exhibition of handicrafts and tasting of homemade cookies and sweets).
Supporting the Programs
PG07 - Animal Assistance
• Preparation of a WhatsApp notification on the temporary suspension of visits by those affected to animals at the Castro Farm (Acaiaca).

PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 8th edition of the Bento Rodrigues Resettlement Report with updated information on the progress of the works.
• Development of the display project to share the Resettlement Report with the internal public of the works.
• Production of material with guiding information on the rainy season for Civil Defense, in compliance with the temporary housing plan agreed with the Prosecution Service.
• Production of signage for the Bento Rodrigues resettlement development at the MG 129 highway interchange.
• Development of safety material for visitors of the construction site.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Production and printing of informative banners to protect animals during construction.
• Dissemination of the Paracatu de Baixo Resettlement Report with updated information on the progress of the works.
• Printed two traffic education booklets for the Areas of Direct Influence (ADI), with the theme “Stop, think and change your attitude in traffic”.
• Production and printing of a folder for the Paracatu de Baixo Plenary Meeting on 01/18/2020.
• Development of logo, invitation, forms, terms, certificates and PowerPoint presentation for the Training Course on Heritage and Environmental Multipliers, which will take place between February 4th and 7th, in partnership with the Mariana Municipal Department of Education. Activity in response to one of the socio-environmental constraints of the resettlements.
• Elaboration of a WhatsApp notification with photos and information about the Three Kings Celebration in Paracatu de Baixo.
• Production of the WhatsApp notification “Happened in the WG”, with a summary of the main issues presented in the Working Group (WG) of Paracatu de Baixo, held on 01/07/2020.
• Preparation of a WhatsApp notification about works in section A of the trench - main access to the Paracatu de Baixo resettlement.
PG08 - Reconstruction of Villages (Gesteira)
• Production and updating of the Gesteira resettlement process flows.
• Preparation of a PowerPoint presentation on the land subdivision possibilities in Gesteira.
PG08 - Reconstruction of Villages (Reconstruction)
• Creation of hoarding panels for Gesteira family resettlement works.
PG12 - Historical, Cultural and Artistic Memory
• Graphic Printing for the Technical Reserve: signature book and popcards (postcards) with photos and information on the restoration and conservation works of the pieces. The popcards will be handed out to visitors of the Technical Reserve, after signing the Signature Book.
PG13 - Tourism, Culture, Sport and Recreation
• Creation of a WhatsApp notification announcing the projects that made through the second phase of the Doce RFP MG. This topic was also disclosed through a press release and in the radio program Momento Renova.
• Production of a banner, posters and pamphlets, WhatsApp notification, post on social media, press release and article on Renova Radio to announce the launch of the Doce RFP ES.
• Creation of a WhatsApp notification, press release, material for the Renova Radio programs and posts on social media, disseminating the Doce RFP ES Q&A Workshops to the public.
PG17 - Resumption of Agricultural Activities
• Preparation of a WhatsApp notification with information on the RFP for Technical Assistance and Rural Extension (ATER) - Sustainability, with registration dates for lots 5, 6, 9 and 11 and their respective municipalities of coverage in the territories of the Doce River Channel, Mid Doce River and Lower Doce River regions.
• Creation of a WhatsApp notification and announcement using a sound car in Conselheiro Pena, disclosing the registration for the Fruit Farming course in the municipality, a partnership between the Technical Assistance and Rural Extension Company (Emater) and the Renova Foundation.
PG19 - Micro and Small Business Recovery
• Daily production of WhatsApp notifications and posters to disseminate updated vacancies in the National Employment System (Sine) for those affected in Mariana.
PG32 - Improved Water Supply System
• Production of a poster, WhatsApp notification and video to announce meetings with residents of the neighborhoods Santa Rita, Vila Bretas, Santa Terezinha and Sao Paulo, about the urban works of the alternative water withdrawal pipeline in Governador Valadares. The works will take place in some sections of the neighborhoods and, to minimize possible inconvenience, meetings were held with the communities of the streets that will undergo works.
PG35 - Information to the Population
• Production and printing of three banners informing the population about the closure of the Gomes Freire Square. The banners will be placed on the hoarding panels around the square.
PG39 Conservation Units
• Organization of the Impact Assessment Workshop in Conservation Units (CUs) - Ipatinga Phase, on 01/30 and 01/31/2020. The target audience of the event were managers of CUs in the Doce River Channel territory and other representatives of the State Forestry Institute (IEF) and Technical Board of Conservation and Biodiversity (CTBio), researchers and representatives of governmental and non-governmental institutions.
Press
• RFP selects institutions to support the economic recovery of rural properties in Minas Gerais.
• Health and safety are topics of a lecture for local entrepreneurs.
• Three Kings is celebrated in the Paracatu de Baixo resettlement in Mariana.
• Summer Connection brings fun and knowledge to children and youth from Mariana.
• The Renova Foundation publishes partial result of the Doce RFP MG.
• Projects of collective goods for the Paracatu de Baixo resettlement are presented to the community.
• Doce RFP ES will allocate resources for cultural, recreational, sports and tourism projects.
• United Nations Educational, Scientific and Cultural Organization (Unesco) will visit municipalities to carry out landscape analyses around the Doce River.
• The Doce RFP ES will have Q&A workshops.
• Maintenance of cofferdams in the Pequeno River in Linhares.

Mariana
Noteworthy is the mobilization and participation campaign for the “Reencounter” activity, promoted by the Environmental Licensing front with youth from Bento Rodrigues to present and discuss environmental constraints for the resettlements. Residents of Campinas and Camargos were also mobilized to participate in professional courses offered by Senai Mariana, in partnership with the Renova Foundation.
Upper Doce River
In Rio Doce and Santa Cruz do Escalvado, a meeting was held with a group of placer miners to present the scope of the Traditional Peoples and Communities Program and clarify doubts about the response provided to the public and information on formalizing and certifying groups as Traditional Peoples.
Doce River Channel
In Firma Araujo (Sao Jose do Goiabal), a meeting was held to present the scope of the risk to human health study that will be conducted in the community to analyze contamination of soil, animals and plants by the tailings. The study will include a questionnaire for residents and collection of samples for analysis, which will be carried out with the monitoring of a local resident.
Mid Doce River
In Belo Oriente, a workshop was held with representatives of the Naque and Cachoeira Escura communities to assess the Thematic Workshops held in 2019. The meeting covered collaborative methodologies to encourage the sharing of impressions and suggestions by those present.
Lower Doce River
In Aimores (MG) and Baixo Guandu (ES), a meeting was held with local leaders to present the Governance System of the Renova Foundation and the TAC Governance. In the first municipality, feedback was given on fish pricing, categorization of professional fishermen and solutions with the INSS.
Doce River Mouth / ES Coast:
In Sooretama, a meeting was held with residents of Patrimonio da Lagoa to provide answers to the community's claims regarding clarification on Emergency Financial Aid; information on indemnity payment for general damages; information on payment for moral damages for physical displacement; and discussion on deadlines for the return of families to their original homes.
OMBUDSMAN’S OFFICE
Continuation of the claims management process, ensuring proper registration, qualification, investigation and responses to complaints and denunciations related to the repair and remediation processes, in accordance with the 2019 Planning.
Pedro Strozenberg, specialist in Public Law with experience in Ombudsman’s Office and Human Rights activities, and without ties to the maintainers and public authorities, fulfills the formal requirements for the position. The selection process was conducted by the contracted company Selpe Consultancy and included resume and document analysis and evaluation by a technical committee, composed of members of the Federal Prosecution Service, State Public Defender’s Office of MG and DF and the Interfederative Committee. The Ombudsman’s term of office is 4 years and renewal is permitted. The Ombudsman’s Office is linked to the Renova Foundation's Board of Governors.
CUSTOMER SERVICE CHANNELS
Elaboration and presentation of action plans to support the following programs: Infrastructure (PG010), Indigenous and Traditional Peoples (PG03 and PG04), Recovery of Schools (PG11), Historical, Cultural and Artistic Memory (PG12), Tourism, Culture, Sports and Recreation (PG13), Resumption of Aquaculture and Fishing Activities (PG16), Socioeconomic Technology (PG15), Regional Economy (PG18), Micro and Small Business (PG19), Local Development (PG20), Social Protection (PG005) and Health (PG014), to provide more qualified responses to the claims.
COMMUNICATION
Actions aimed at training rural producers, such as RFPs for Technical Assistance and Rural Extension, in addition to several training courses for producers in Tumiritinga and Dionisio, were shared with the press.
Information on the technical cooperation of the Brazilian representatives of the United Nations Educational, Scientific and Cultural Organization.
Actions for the development of suppliers, training of local entrepreneurs, investment funds and incentives for hiring in the municipality of Governador Valadares were disseminated.
Training of young leaders and encouraging entrepreneurship and the training of new actors throughout the Doce River Basin.
The water quality, investments in sanitation, improvement and delivery of WTPs and alternative funding were also disseminated.
Progress of indemnities, budget, progress of socio-environmental programs and water quality were disseminated to the press.
Production and distribution of the first edition of the Jornada Bulletin to the population of Governador Valadares. The newsletter was distributed in public and commercial buildings, riverside neighborhoods and at traffic lights in the town. In addition to the printed format of the Jornada, it was also published as a poster and digital version sent through WhatsApp.
Program 014 - Physical and Mental Health of the Impacted Population and Program 023 - Tailings Management
Dissemination of the Consolidation Report of the Risk to Human Health Assessment Studies (ARSH) related to the studies conducted by Ambios and Tecnohidro in rural areas of the municipalities of Mariana and Barra Longa (MG). The report was published in its entirety on the Renova Foundation website (in both programs) and the results were presented to the regional and national press; staff and communities in the Doce River Basin, through radio programs, WhatsApp notifications and posts on social media, including a video with Dr. Anthony Wong, a toxicologist at USP.

DIALOGUE
Mariana
• In Paracatu de Baixo, meetings of the Working Group were held to present and discuss the conceptual projects of collective resettlement equipment and simplified licensing to start constructing the facilities. In addition, visits were made to the construction site, joined by the Supervisory Commission and Technical Advisory Body, to monitor the progress of the actions. A meeting was also held with the Paracatu de Baixo women's soccer team to discuss the lease of a space for practicing sports.
• A meeting was held with the Commission of Those Affected by the Fundao Dam, for accountability on the hiring of those affected for labor. In addition, the Dialogue team mobilized and accompanied the satisfaction survey in relation to temporary housing with affected people from Paracatu de Baixo and Bento Rodrigues, in order to accommodate any demands.
• In Bento Rodrigues, a meeting was held with the Commission of Affected Parties to resume the community’s Resettlement Working Group. Also noteworthy was the “Reencounter” action, for presentation of the repair actions under development by the Renova Foundation regarding the topics Heritage, Environmental Recovery and Resettlement. The Dialogue team continued to mobilize families and to accompany the visits by the architects to families that joined the collective resettlements, to elaborate the individual housing project.
• Throughout this month, meetings were held with the communities of Ponte do Gama, Monsenhor Horta, Pedras and Antonio Pereira to address demands for collective repair and mitigation of the impacts caused by the repair process. In Pedras, a meeting was held with the Local Committee to define the criteria for community validation of the water supply system.
Upper Doce River
• In Barra Longa, meetings were held with the Gesteira community to discuss and validate resettlement guidelines. Meetings were held with the families that live near the Exhibition Center to present the Urbanistic Conceptual Project of the area and to review the schedule for the construction of the project of individual residences with the affected families. Also noteworthy was the meeting with local cultural groups, associations and cooperatives to present the project “Together in the Square”, which proposes the presentation of local cultural groups in the town square.
• In Rio Doce and Santa Cruz do Escalvado, a meeting was held with the Rio Doce Municipal Office, Committees of the Affected Parties and Technical Advisory Body, to present the emergency works of the rainy season, and a meeting with the Merengo community and Santa Cruz Civil Defense to present the planning for the Environmental Emergency Drills. In addition, a meeting was held with Florestinha Fishermen's Group to present the procedures provided for in the TAC Governance. Throughout this month, mobilization was also carried out in the communities of Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado) to participate in the Environmental Emergency Drills and mobilization of rural producers to participate in training courses regarding Agroforestry Systems, Cattle Breeding and Organic Horticulture.
Doce River Channel
• A meeting was held on Social Organization and Local Development with leaders of the Doce River Channel to propose the Community Development Plan and identify opportunities for action in the districts. Also noteworthy was the meeting with local committees of the territory to present the instances of TAC Governance.
• A meeting was held in Rio Casca to propose income generation alternatives and to present the Doce RFP, as well as a meeting with members of the Baixa Verde Residents Association (Dionisio) about the project to create a Community Bank.
• In Sao Jose do Goiabal, a meeting was held with residents of the Biboca community to clarify the analyses that will be carried out in the Risk to Human Health Study and the Environmental Emergency Preparedness Drill.
• Meetings were held with professional fishermen from Ipatinga, residents of Senhora da Penha (Fernandes Tourinho) and Barbosa (Sem-Peixe), to present and discuss the actions taken by the Renova Foundation in the districts, as well as to actively listen and understand the demands of the groups.
Mid Doce River
• In Periquito, a meeting was held with public officials from Pedra Corrida to clarify Renova Foundation's financial assistance policies. There was also a meeting with residents of the municipality for information on Integrated Registration, Emergency Financial Aid and Indemnity; meeting with leaders of Pedra Corrida for clarification on Indemnity Payment to islanders and people whose subsistence fishing activities were impacted, in addition to Indemnity for Water Damage; and meeting with BR-381 boat owners group to present the scope and performance of the Economic Development and Diversification Program.
• In Naque and Belo Oriente, thematic workshops were held with residents to present the Tourism, Culture, Sport and Recreation activities. In Baguari and Ilha Brava (Governador Valadares), a workshop was held for the presentation and discussion of the TAC Governance.
• In Governador Valadares, a meeting was held with artisanal fishermen and women from Colony Z19 to present the results available on water and fish quality, environmental monitoring and aquatic biota of the Doce River.
• In Belo Oriente, there was a meeting with leaders of Cachoeira Escura to clarify the Financial Aid payments to public agents and information about Integrated Registration.
• A meeting was held in Naque with leaders to clarify the Integrated Registration progress, discussion of the Renova Foundation's proposal for Technical Assistance and Rural Extension (ATER), as well as information on indemnity for subsistence fishing and response on the Indemnity Policy of “De Facto Fishermen".
Lower Doce River
• Throughout this month, a meeting was held with the Residents’ Association of Santo Antonio do Rio Doce (Aimores) to receive demands and information about the Renova Foundation's reparation actions, besides a meeting with the Association of Female Artisans of Itueta about incentive actions and support to their business.
• In Baixo Guandu, a meeting was held with a group of professional fishermen to provide information on the payment of indemnities for loss of profit for the year 2019.
• In Resplendor, a meeting was held to discuss the municipal water supply system and the interconnection works of two artesian wells for the feasibility of alternative water withdrawal. A visit was also made to the improvement works of this system carried out in the municipality. In Marilandia, a meeting was held with the community of Boninsegna to also discuss the Water Withdrawal and Treatment System.
Doce River Mouth / ES Coast:
• In Linhares, meetings were held with business owners from Pueblo and Regencia to present the Local Suppliers Development project and discuss the topic “Motivating Companies and People for Business Management”. In Aracruz, a meeting was held with the Barra do Riacho Artisans Association (Criarte) to present the actions of the Micro and Small Business Recovery Program.
• Regarding the 2019/2020 Summer Project, an initiative of the Tourism, Culture, Sports and Recreation Program, meetings were held with the Regencia Residents Association (Amor) and the Organizing Committee of the Village to align and discuss the support to the project, and a meeting with residents of Regencia (Linhares) to report on the funds allocated to the project. A meeting was also held with the Congo Regencia Association on support for the traditional “Fincada e Derrubada do Mastro” project.

OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
• Consolidation of the new service model, with an exclusive unit for opening tickets to improve the Ombudsman's Office service processes;
• Further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal adviser for referrals.
• Improvements in ticket response processes.
• Calls of Ombudsman’s Office continue to be monitored.
• Inclusion of Intermediate Response to clients for tickets that did not receive conclusive responses within 20 days.
• Participation in the Indicator Workshop in Governador Valadares - MG.
• Preparation and submission of the Ramboll Report - Prosecution Service Task Force.
• Inclusion of Human Rights Management in the Ombudsman's Office response workflow.
• Response to the Federal Prosecution Service, Espirito Santo Federal Police, Minas Gerais Civil Police and Linhares Prosecution Service.
• 207 tickets were opened by the Ombudsman's Office. 25% of the accumulated tickets were opened in 2019. The 2019 average is 193 tickets, in comparison to 330 tickets opened in 2018.
• 83% of the tickets registered with the Ombudsman's Office were opened with an ID name, 27% of which were registered by the Ombudsman's 0800 agents, 48% through the website and 17% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 79% of the tickets opened in November refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Next, the main grounds for the denunciations are allegations of undue granting of financial aid and undue awarding of indemnity.
• In November, 42 tickets were resolved (38% justified and 16% non-justified), of which 35% of the tickets were not qualified for verification (insufficient data or out of scope) and 10% were inconclusive.
• Of the tickets finalized as justified, 75% are related to complaints about the processes and service deadlines and 25% are related to improper granting of Financial Aid and indemnities.
• End November, there were 1,805 open tickets at the Ombudsman’s Office.

CUSTOMER SERVICE CHANNELS
• Actions to support the Infrastructure team (PG010) focused on continuous quality handling of tickets regarding this topic in the Mariana and Upper Doce River territory.
• Diagnosis and proposal of action plan to deal with liabilities of tickets registered in the SGS system, regarding the “Renova Foundation” in the Mariana/MG and Upper Doce River territories.
• Participation of the ISC team of Mariana/MG in a conversation about Black Conscience (fight against racism), held on November 27, 2019.
• Mobile ISCs held in Downtown Periquito (11/26), Baguari (11/06, 11/13, 11/20 and 11/25) and Ilha Brava (11/14, 11/21 and 11/26), in the Mid Doce River territory.
• Thematic workshops on culture, sport, recreation and tourism held in Naque and Belo Oriente, on 11/19.
• Mobilization for thematic workshop on culture, sport, recreation and tourism (Naque and Belo Oriente) to be held on 12/03.
• Mobilization for registration for EMATER courses (Liberdade Settlement - 11/12, Periquito/Pedra Corrida - 11/14, Naque 11/14, Belo Oriente - 11/14, Baguari - 11/13 and 11/18 and Ilha Brava 11/14 and 11/18).
• Mobilization for Information sessions of Technical Assistance and Rural Extension (ATER) held in the territories of the Doce River Channel and Mid Doce River, lots 5 and 6.
• Accompanying the Human Rights area at the Brazilian Identities Institute (ID_BR) and the offices of the ISCs of Sao Mateus and Linhares.
• Continuity of analysis for response to cases with non-existing impact in the territories of the Doce River Channel, Mid and Lower Doce River and River Mouth.
• Qualitative analysis of tickets directing to possible cases of vulnerability in the municipality of Sao Mateus.
• Participation of the entire ISC team in an integration meeting with the Dialogue team of the Doce River Mouth.
• Analysis and handling of tickets through analysis of letters answered by the Renova Foundation to the various publics in the Doce River Mouth territory.
• ATER Mobilization and Informative Sessions at the Aimores and Resplendor ISCs, also serving the municipality of Itueta.
• Individualized attendance to provide answers to those affected in the Lower Doce River territory who had inconsistencies in their respective income tax returns as pointed out by the Federal Revenue Service.
• Implemented the “Guardians” Project, which aims to elect focal points from the 0800-service team and Contact Us team to act as specialists of the socio-environmental and socio-economic programs. This project aims to identify opportunities for improvement in FAQ content and response time to people, as well as deepen the understanding of the service team regarding the work done by the programs.
• Revision of the “0800” and “Contact Us” service quality evaluation form, with the objective of bringing even more lightness to the service and simplifying communication. This action reinforces the sense of humanization in the relationship with the people that contact the channels.
• Carried out actions to recycle content of the thematic axes Earth and Water and Reconstruction and Infrastructure, together with the teams of “0800” and “Contact Us”. The initiative aims to promote the maturity of the service teams and improve the critical analysis of professionals.
• Diagnosis of tickets being handled within the scope “Indigenous and Traditional Peoples”, “Recovery of Schools”, “Culture, Tourism, Sport, Recreation”, “Resumption of Aquaculture and Fishing Activities” and “Economy and Innovation”. Action plans have been suggested to the programs and are under analysis.

COMMUNICATION
Communication with Territories
• Renova Radio: broadcast of seven different programs for each territory (Mariana / Governador Valadares / River Mouth) through weekly radio programming. A total of 21 programs, broadcast 81 times on radio stations of several municipalities, from Mariana to Regencia. Broadcast of seven programs for Resplendor, produced to inform society about alternative water withdrawal and other factual topics that emerged in the territory.
Mariana
• Production of the eighth edition of the Jornada Newsletter for the population of Mariana.
• Provided support in the creation of material for the public hearing to approve the revitalization project of the Gomes Freire Square.
Upper Doce River
• Production of invitation for meeting aimed at planning the cultural event “Together in the Square” in Barra Longa.
Doce River Channel
• Preparation of WhatsApp notification on Dialogue meeting, on November 28, with residents of the communities of California and Barbosa, in the municipality of Sem-Peixe, with the purpose of presenting updated information about the Renova Foundation programs.
• Preparation of WhatsApp notification announcing meeting in Biboca, Sao Jose do Goiabal, on November 19, to present residents with information about the emergency drill of the Risoleta Neves Hydroelectric Power Plant and studies planned for the community.
• Preparation of WhatsApp notification on educational action for students of the Sao Sebastiao State School in Sem-Peixe. At the event, the Quali-Quantitative Systematic Water and Sediment Monitoring Program (PMQQS) was presented and there was a theatrical performance to celebrate Black Awareness Day.
• Production of notification on meeting in Senhora da Penha, community of Fernandes Tourinho, on November 21st, to present Renova's programs and discuss the construction of collective forums. Due to the cancellation of this meeting, due to heavy rains, a notification was prepared to communicate the postponement of the agenda and dissemination of a new date (November 28).
Mid Doce River
• Production of WhatsApp notification, posters, dissemination using sound cars and pamphlet about the TAC Governance for the thematic Governance Conduct Adjustment Term workshop. The event was attended by residents of Baguari and Ilha Brava, districts of Governador Valadares. A banner, presentation, photos and videos were produced and the Repair Booklet was distributed to residents of Naque and Belo Oriente in the Final Meeting of the Thematic Workshop on TAC Governance.
• Announcement of Mobile ISC in Periquito through WhatsApp notification, poster and sound car.
Supporting the Programs
PG008 - Reconstruction of Villages (Bento Rodrigues)
• Creation of a panel for decorating the space at the Bento Rodrigues Family Support Center.
• Preparation of a banner, leaflets and poster for the rainy season safety campaign.
• Dissemination of the Resettlement Report, with updated information on the progress of the resettlement works in Bento Rodrigues.
PG008 - Reconstruction of Villages (Paracatu de Baixo)
• Preparation and installation of signs for the Paracatu de Baixo Family Support Center.
• In compliance with the constraints, there was the elaboration of a brochure on relationship with communities, aimed at the prevention of sexually transmitted diseases (STDs), readjustment in the Code of Conduct of the Resettlement and readjustment and printing of the material on the Socioeconomic Monitoring Campaign.
• Production and dissemination of the Paracatu de Baixo Resettlement Report.
PG008 - Reconstruction of Villages (Gesteira)
• Production of a folder for the community containing the main facts of the Gesteira resettlement process.
PG009 Recovery of the Risoleta Neves HPP Reservoir
• Provided support in the organization of the emergency mock drill in scenarios of rupture of the Risoleta Neves Hydroelectric Power Plant (Candonga) in the districts of Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado). Creation of a booklet with guidelines for residents, which was also distributed to residents of Sao Domingos do Prata, Sem-Peixe, Rio Casca and Sao Jose do Goiabal (Biboca community).
PG013 - Support for Tourism, Culture, Sport and Recreation
• Production of WhatsApp notification announcing the deadline for the public to enroll in the Doce RFP MG. The subject was also addressed in a release and in a Renova Foundation Radio program.
• Production of WhatsApp notification and release announcing the total of projects registered and information on the next stages of the Doce RFP MG.
• Dissemination of the workshop on the topic Supporting Tourism, Culture, Sport and Recreation held by the Information and Service Center (ISC) and Mid Doce River Dialogue team, with representatives of the Renova Foundation program. The workshop was attended by residents of Naque and Belo Oriente. In addition to promoting it on Renova Radio, the following were produced: WhatsApp notification, poster (for each town) and pamphlet about the program's performance.
PG016 Resumption of Aquaculture and Fisheries Activities
• Preparation of WhatsApp notification and poster to announce the Response Workshop to present the results regarding water quality, fish and aquatic biota monitoring to the Z19 Fisherman's Colony. The workshop featured photographic and content coverage.
PG017 Resumption of Agricultural Activities
• Dissemination of the Management and Marketing course, in partnership with Emater, for rural producers from Naque, Belo Oriente (Cachoeira Escura), Periquito (Center, Pedra Corrida and Liberdade Settlement) and Governador Valadares (Brava and Baguari Island), through the following actions: WhatsApp notification, poster, sound car (for each town), handout, certificate, badge and radio.
• Dissemination of the Agroecological Practices course for rural producers of Belo Oriente (Cachoeira Escura) through WhatsApp notification, poster, sound car, handout, certificate, badge, photographic coverage and content for digital media, radio and press.
• Production and organization of the Livestock Biosecurity Management course, on November 12 and 13, in Mariana, with logistics for the event, transportation and invitation.
PG019 - Micro and Small Business Recovery
• Daily production of WhatsApp notifications and posters with updated Sine job vacancies for those from affected communities.
• Preparation and updating of WhatsApp notifications for the affected communities about the handicraft workshops offered by the Catarse Collective.
• Support in organizing the events “She Can” and “Boost your Sales with Facebook”.
• WhatsApp notification update on the event “She Can”, including the event schedule, and distribution of material to women from the affected communities.
PG020 - Stimulus to Local Contracting
• To disseminate the 2nd Cycle of the Governador Valadares Supplier Development Program, the following actions were developed: sound car, Renova Radio program, mailing civil organizations, photographic and digital content coverage.
• Mobilization for the launch of the Colatina Supplier Development Program through sound car, press, radio program and digital content.
PG026 and 027 - Springs and PPAs Recovery Programs
• The launch of the Doce River Basin Seed and Seedling Network Project was promoted through the press, social media, website, video and radio program.
PG032 - Improved Water Supply System
• Preparation of booklet on alternative water withdrawal in Resplendor and the current phase of the well interconnection work. Material was targeted at business owners, entrepreneurs and other businesspeople from Colatina.
Communication with the Press
• Dissemination of Supplier Day in Mariana and National Congress of Agroecology.
• Dissemination of training lectures for local entrepreneurs and businesspeople.
• Dissemination of financial education workshops in Belo Oriente and Galileia.
• Dissemination of the delivery of the oratory of Our Lady Aparecida to the community of Bento Rodrigues.
• Dissemination of the Doce RFP MG.
• Dissemination of the next phase of the Brazilian Bodyboarding Circuit in Povoacao.
• Dissemination of the launch of the Supplier Development Program in Espirito Santo.
• Dissemination of the traditional “Fincada do Mastro do Congo” event, which took place in Regencia.
• Dissemination of the revitalization of Gomes Freire Square in Mariana.
• Dissemination of the horticulture courses promoted by the Renova Foundation, in partnership with Emater, for rural producers in the Doce River Valley.

DIALOGUE
Mariana
• In Paracatu de Baixo, meetings of the Working Group were held to present and discuss the conceptual projects of the Service Center, Cemetery and Sports Court of the Collective Resettlement, and to present the results of the monitoring campaign of the Direct Area of Influence of Paracatu de Baixo and general information about the repair process. Also noteworthy are the continuing inspections of the resettlement construction site with the participation of the Commission of Affected Parties and Technical Advisory Service.
• In Bento Rodrigues, a meeting was held with the community for the official delivery of the restored Nossa Senhora Aparecida Church. This same month, the resettlement site was visited for inspection, with the participation of the Commission of Affected Parties, to present the progress of the works, data on family resettlement and information on the distribution of raw water.
• A meeting was held with the Commissions of Affected Parties to present the participation instances foreseen in the TAC Governance, and a meeting with the target communities of the resettlement process to clarify the replacement of J+T consultancy, responsible for the joint elaboration of the individual home projects.
• Throughout this month, a meeting was held with rural communities on collective repair and compensation. During the meeting, topics related to the repair of collective equipment, maintenance of the roads and reestablishment of the telephone signal were discussed. Also noteworthy mentioning are was the meetings with the communities of Monsenhor Horta, Pedras and Ponte do Gama, on the repair of collective equipment, and meeting with representatives of the Ponte do Gama soccer team, about the lease of the Monsenhor Horta field and the purchase of materials for soccer practice.
Upper Doce River
• In Barra Longa, a meeting was held to discuss the review of the damage matrix, carried out by the city's Commission of Affected Parties, and a meeting to present the “Together at the Square” cultural action proposal.
• In Rio Doce and Santa Cruz do Escalvado, a meeting was held with the Commissions of Affected Parties on auto-recognition lists for compliance with Resolution 300, which determines the analysis and payment of Emergency Financial Aid to the artisanal miners and fishermen of the municipalities. This same month, there was also a meeting with the Municipal Office of Rio Doce, Commission of Affected Parties and Technical Advisory Rosa Fortini, to share information regarding the Human Health Risks Study. Another highlight was the meeting with the group from Congado de Santana do Deserto to present the scope and actions of the Historical, Cultural and Artistic Memory (PG12), and Tourism, Culture, Sport and Recreation (PG13) programs, as well as a hearing on the expectations of the group. In addition, a meeting was held with a group of Fishermen from Florestinha to present the consultancy services contracted for providing advice on alternative economic activities to fishing.
Doce River Channel
• A meeting was held in Reves do Belem (Bom Jesus do Galho) to clarify compensation payments and Emergency Financial Aid for subsistence fishermen. In Baixada do Coronel (Ipaba), a meeting was held to clarify TAC Governance, indemnity payments, loss of profit and Emergency Financial Aid.
• In Ipabinha (Santana do Paraiso), a meeting was held with residents to disseminate the Doce RFP.
Mid Doce River
• In Naque, meetings were held to present the actions developed by the programs: Permanent Preservation Areas Recovery (PG26), Springs Recovery (PG27), Tailings Management (PG23), Social Protection (PG05), Resumption of Agricultural Activities (PG17), Sewage Collection and Treatment (PG31), Tourism, Culture, Sports and Recreation (PG13) and actions aimed at local economic development.
• In Belo Oriente, meetings were held with the community of Cachoeira Escura to clarify indemnity payments and Emergency Financial Aid to local public agents and to present the actions of the Tailings Management Program (PG23).
• In Governador Valadares, meetings were held with members of the Z19 Fishermen's Colony and the Association of Fishermen and Friends of the Doce River (APARD) to understand the expectations of the service of the Aquaculture and Fisheries Activities Resumption Program (PG16). In the municipality, there were also meetings with leaders from Baguari and Ilha Brava to clarify the Mobile ISC, public informative sessions and family monitoring.
• In Periquito, a meeting was held with Pedra Corrida leaders to discuss the integration of the offices of the Mediated Indemnity Center (CIM) and the Information and Service Center (ISC).
Lower Doce River
• This period, meetings were held with entrepreneurs from Aimores, Itueta and Resplendor to disseminate and clarify the Doce RFP and to disseminate the training courses aimed at local producers, promoted by the Renova Foundation in partnership with Emater.
• In Resplendor, a meeting was held to present the municipality's water supply system and visit the improvement works of the Barroso Stream.
• In Aimores, meetings were held with the Santo Antonio do Rio Doce Fishermen's Association and the Barra do Manhuaçu Community Fishermen's Association (ACOBAMA) to understand the group's demands and claims.
Doce River Mouth / Espirito Santo Coast
• In Linhares, meetings were held with residents of the communities of Povoaçao and Regencia to provide feedback on the “de facto fisherman” policy; meetings with residents of the Sezinio Fernandes settlement to clarify the implementation of the Technical Assistance and Rural Extension Company (ATER); meeting with the Handicrafts Group of Povoaçao to present the actions of the Micro and Small Business Program; and meeting with Regencia artisans to clarify the technical advisory services hired to support the group.
• In Aracruz, a meeting was held with a group of traders to present the “Feira Livre” project. Meetings were held with the Fishermen’s Association of Jacareipe (Serra) and Colony Z06 (Linhares) to hear and understand demands.
• Also highlighting a meeting with the State Prosecution Service of Espirito Santo and residents of Beira Rio Avenue to share information on the progress of the decommissioning works of the Pequeno River barrier.

OMBUDSMAN’S OFFICE
• The ticket management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- Further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
• 235 tickets were opened by the Ombudsman's Office. 25% of the accumulated tickets were opened in 2019. The 2019 average is 191 tickets, in comparison to 330 tickets opened in 2018.
• Of the total tickets registered by the Ombudsman's Office 84% were anonymous, of which 26% of the tickets were registered by the Ombudsman's 0800 agents, 49% through the website and 19% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 79% of the tickets opened in October refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 78% of the complaints and denunciations.
• In October, 61 tickets were resolved (32% justified and 24% non-justified), 19% of the tickets were not qualified for verification (insufficient data or out of scope) and 24% were inconclusive.
• Of the tickets finalized as justified, 35% are related to Complaints about the processes and service deadlines and 50% are related to improper granting of Financial Aid and indemnities.
• At the end of October, there were 1,640 open tickets at the Ombudsman’s Office.

CUSTOMER SERVICE CHANNELS
• Actions to support the Infrastructure team (PG010) focused on continuous qualitative handling of tickets regarding this theme in the Upper Doce River territory.
• Review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Action of the Mobile ISC on October 2, 9, 16, 25 and 30, in Baguari-MG, and on October 3, 24 and 31, in Ilha Brava-MG.
• Thematic workshops were held on October 8 at the ISCs of Naque and Belo Oriente on Tailings Management.
• Training of ISC Mariana-MG service attendance teams in resettlement processes (family and collective) to clarify doubts, share information and monitor/update the current status of these processes.
• Mobilization for registration for Emater Courses in Periquito town center and Liberdade Settlement, Baguari and Ilha Brava (ISC Baguari) and Pedra Corrida (ISC Pedra Corrida).

COMMUNICATION
Communication with Territories
• Renova Radio: broadcasting ten different programs for each territory (Mariana / Governador Valadares / river mouth region), in weekly radio programming, totaling 30 programs with 90 insertions on radios channels in various municipalities from Mariana to Regencia.
• Distribution of the Jornada Linhares Bulletin (special on water) and a booklet about the Juparana Lagoon and the court decision regarding the possible decommissioning of the barrier explaining how the work will be carried out in the impacted locations. The same information was also shared through WhatsApp with the residents of Avenida Beira Rio, who were displaced from their homes due to the breaching risk of the Patrimonio barrier, and other districts around the Juparana Lagoon, also impacted by the barrier works. The institutional parties, such as secretaries, mayors, environmental agencies, among others, also received a report by e-mail and cell phone with information about the beginning of decommissioning works.
Mariana
• Presentation of the TAC GOV to Mariana committees to understand the roles and importance of participation of affected parties in the reparation governance.
Doce River Channel
• Production of WhatsApp message to invite residents of Baixada do Colonel Roberto, Ipaba community, to a meeting held by the Social Dialogue team. The meeting aimed to present updated information to the community about the Renova Foundation programs.
River Mouth
• Finalization of the second edition of the Jornada Bulletin and distribution to residents of the Degredo Quilombola.
• Conclusion and distribution of the sixth edition of Jornada Bulletin of Linhares, special edition on water quality. Five thousand copies were distributed in Patrimonio da Lagoa, municipality of Sooretama, in the river mouth region, and in city of Linhares and communities around the Juparana Lagoon that were impacted by the installation of the barrier on the Pequeno River.
• Supplier Day was promoted throughout Linhares through sound cars, radio shows, WhatsApp and the press. The event aimed to register micro and small business owners for the Renova Foundation and, in particular, for the company that will work on the decommissioning of the Pequeno River barrier.

Support to Programs:
PG002 - Compensation and Indemnity of Impacted Parties
• Invitation for the Povoaçao Community in the Doce River Mouth region to participate in the collective feedback on the De Facto Fisherman Project.
PG006 - Participation, Dialogue and Social Control
• Thematic Workshops: The Information and Service Center (ISC) and the Dialogue team held a workshop on Tailings Management, an event attended by residents of Naque and Belo Oriente and that was promoted through WhatsApp, Poster (for each town) and flyer.
PG008 - Reconstruction of Villages
• Creation of the Safe Home folder, to support the awareness actions of temporary housing.
• Elaboration of a folder to make employees aware of road kills.
• Production of WhatsApp notifications on inspections conducted in temporary housing and on the temporary access restriction of the main road in the Camargos district.
• Creation of signage for implementation, with mandatory directions for vehicles in service of the Renova Foundation in the Monsenhor Horta district.
• Preparation of PPT on the Socioeconomic Monitoring Campaigns (CMS) for presentation to communities of Direct Areas of Influence (IDA). Material in compliance with resettlement constraints.
• Preparation of a quiz to train employees on the constraints.
• Preparation of a fun informative folder about archaeological sites and heritage.
• Completion and publication of the Paracatu de Baixo virtual tour on the Renova Foundation website. Dissemination through WhatsApp, email, Conecta, social media and Renova Radio.
• On October 15th, the latest Paracatu de Baixo Construction Works Report was published, which addressed the main themes of the project's progress, vertical and horizontal signage in Monsenhor Horta, number of professionals and equipment on the site, among others.
• Production of WhatsApp notification about meetings in rural communities of Mariana.
PG12 - Historical, Cultural and Artistic Memory
• Proofreading of the graphic presentation of the Technical Reserve Center: workflow of the restauration of the affected sacred pieces and churches.
PG13 - Tourism, Culture, Sport and Recreation
• Production of presentation with key information about the Doce RFP MG, for meetings of the Social Dialogue teams with communities.
• Production and dissemination of WhatsApp message to inform the population about the Doce RFP MG and about the dates and municipalities where the workshops will be held. The supplementary text accompanying the message included the link to the registration form of the workshops.
• Production and recording of spot for dissemination by sound car in different municipalities. This action served to inform the population about the workshops to clarify doubts about the Doce RFP MG. The message was disseminated in Rio Casca, Sao Jose do Goiabal, Sao Domingos do Prata and Sao Pedro dos Ferros.
• To disseminate the Doce RFP MG, posters and flyers were also produced and distributed in the territories, as well as press releases, posts on social media and announcements on Renova Radio (this action covered all Minas Gerais territories: Mariana, Upper, Channel, Mid and Lower Doce River).
PG17 - Resumption of Agricultural Activities
• Emater/Renova Training on Cattle Breeding in Mariana and Chopoto: organization of the event (logistics, transportation of participants, materials), preparation of booklets, production of invites.
• Renewing the Landscape | 2nd SAF Workshop: organization of the event (logistics, transportation of participants, materials) and production of invites.
• WhatsApp messages communicating dates for the registration of the Fruit Framing course, developed by the Renova Foundation in partnership with Emater: one for residents from Bugre and another for residents from Ilha do Rio Doce, Caratinga community. Posters were also produced for this.
• Training courses for rural producers from Tumiritinga in partnership with Emater. The training was on the Production of “Cachaça de Alambique”: provided photographic coverage, informative text and conducted interviews for internal and digital areas and for the press.
• Training courses for rural producers from Governador Valadares (Ilha Brava and Baguari) and Periquito (town center, Pedra Corrida and Liberdade Settlement), in partnership with Emater. The training was on fruit farming. The Communication team provided support through WhatsApp, poster and sound car for mobilization; handout, certificate for the course; and photographic coverage, informative text and conducted interviews for internal and digital areas and for the press.
• Training courses for rural producers from Naque, Belo Oriente, Periquito and Governador Valadares (Ilha Brava and Baguari), in partnership with Emater. The training was on the Production of “Cachaça de Alambique”. The Communication team contributed with the preparation of a handout and certificate.
PG18 - Economic Development and Diversification
• Production of WhatsApp notification for mobilizing rural producers from Rio Casca for a meeting on 10/03 on initiatives for opening a market in the community of Rochedo. Developed in partnership with the Social Dialogue team, the meeting was attended by corn and bean producers from the communities of Rochedo, Corrego Preto and Leonel.
PG19 - Micro and Small Business Recovery
• Production of WhatsApp notification to announce a vocational course in Santa Cruz do Escalvado.
• Photographic recording of the Mid Doce River institutions selected in the RFP in partnership with the Brazil Foundation, which provides financial support and training for organizations related to entrepreneurship. The purpose of the recording is to present the progress made by the institutions with the support offered. Three of the four institutions in Mid Doce River region have also purchased equipment. Tumiritinga: Alambique and Laticínio (Dairy). GV: Apaard and Ascanavi.
PG26 and PG27 - Springs and PPAs Recovery
• Reforestation and Springs Recovery Programs announced the hiring of labor to plant one million seedlings in approximately 500 hectares and the recovery of 500 springs for residents of Periquito, Galileia and Governador Valadares districts. In partnership with the NGO CIAAT - Center for Information and Technical Advice -, 88 job vacancies were opened. Dissemination occurred through WhatsApp and sound cars.
Dissemination of the Forest Restoration RFP for recovery of 500 springs in the Pontoes, Suaçui and Piranga River Basins between 2019 and 2020, and one thousand hectares of degraded land located within Permanent Preservation Areas (PPAs) or Water Recharge Areas identified as priorities. The goal is to engage farmers in the recovery of springs and Permanent Preservation Areas (PPAs). Invitations were produced for meetings with farmers in these locations.
PG32 - Improvement of Water Supply System Infrastructure Program
• Pedra Corrida: alternative water withdrawal. Urban works of the pipeline that will connect the artesian wells to the WTP - Water Treatment Plant. Dissemination through posters and WhatsApp to residents of Pedra Corrida, district of Periquito, and direct distribution to residents of the eight streets that will be affected by the works.
• Galileia: alternative water withdrawal. A diagnosis was made of the two valves of the water distribution pipeline located on the corner of Berilo Street and Coronel Farias Street. To carry out the diagnosis, it was necessary to open the trench to access the valves, therefore traffic on the site remains restricted. Dissemination through WhatsApp and poster for people living in the streets where the urban water withdrawal works will take place. Providing assistance for photographic recording of the progress of the alternative and main water withdrawal works in Galileia, Pedra Corrida (Periquito) and Governador Valadares.
PG34 - Environmental Emergency Preparedness
• Production of booklet with guidelines on the rainy season for Santa Cruz and Rio Doce, in partnership with civil defenses.

DIALOGUE
Mariana:
• In Paracatu de Baixo, meetings of the Working Group were held for: discussion projects on collective facilities in the resettlement, discussion on hiring local labor, and justification for the request to extend the deadline for completing the construction of the community’s resettlement. There were also meetings with the Secretary of Health and the Secretary of Education of Mariana, with the participation of the Commission of Affected Parties and Technical Advisory Body, to present the requested adjustments in the projects of collective educational and health facilities in the resettlement. Also noteworthy is the continuation of the mobilization actions and assistance during the visit by residents of Paracatu de Baixo to the collective resettlement host land for an update on the progress of the works and to hold the inaugural meeting of the “Innovating Futures” project to identify opportunities for businesses in the collective resettlement.
• In Bento Rodrigues, there was a meeting with the Working Group to present proposals for the implementation of the cemetery in the resettlement area and feedback on the proposed projects for the areas of rural farmers located around the resettlement area. There was also an inaugural meeting of the “Innovating Futures” project to identify business opportunities in the collective resettlement. Continuity of scheduled visits with representatives of the Commission of Affected Parties and Technical Advisory Body Caritas to the host terrain of the collective resettlement of the community for an update on the progress of the works.
• Meetings were held in the communities of Ponte do Gama and Monsenhor Horta to discuss the repair of impacts caused by the repair process in the district. In Antonio Pereira, a meeting was held to clarify the hiring of local labor for the construction of the collective resettlements of Paracatu de Baixo and Bento Rodrigues. Another highlight was the meeting with the Commission of Parties Affected by the Fundao dam (CABF) of the rural communities to discuss the resumption of collective dialogues with those affected in the district.
Upper Doce River:
• In Barra Longa, meetings were held with those affected from the community of Gesteira, Commission of Affected Parties, Technical Advisory Body and public authorities to discuss the resettlement guidelines of the community; discussion on the clearing of Gesteira Velha land; reception of claims regarding cracks in the district; and Communal Work with discussion on the integral repair concept.
• In Rio Doce and Santa Cruz do Escalvado, actions were carried out in support of the Resumption of Agricultural and Livestock Activities Program to provide feedback on the Socioeconomic and Environmental Adequacy Plan (PASEA) to local farmers and monitoring of the suicide awareness project designed by youth from the program “The Future of the Doce River That’s Us”.
Doce River Channel:
• Meetings were held with residents of Rochedo and Corrego Preto (Rio Casca) and Corrego Fundo (Sem-Peixe) to present the scope of studies on groundwater dynamics and human and health and ecological risks that will be conducted in the communities, and discussion on the water quality of the artesian wells in Rochedo and Corrego Fundo.
• In Ipabinha (Santana do Paraiso), a meeting was held to clarify the TAC Governance.
Mid Doce River:
• In Naque, meetings were held to present the spring recovery actions underway in the district, to present the scope of the Permanent Preservation Areas Recovery program, as well as to provide information on Emergency Financial Aid to local public officials.
• In Cachoeira Escura (Belo Oriente), a meeting was held with residents of the district to inform on the actions of the Integrated Registration and Mediated Indemnity programs, regarding the payment of Emergency Financial Aid to public agents, information on the service provided by the Mediated Indemnity Center by location and presentation of courses offered in partnership with EMATER. Also noteworthy are the meetings to present the project “The Future of the Doce River That’s Us”, developed by young community leaders in partnership with Instituto Elos.
• In Baguari (Governador Valadares), a meeting was held with residents of the district and representatives of the community of Ilha Brava (Governador Valadares) to discuss the service of the mobile ISC in both districts and the dissemination of activities, besides the presentation of the courses offered in partnership with EMATER. In Pedra Corrida (Periquito), a meeting was held with the Pedra Corrida Fishermen's Association (ASPIPEC) to present the technical consultancy responsible for supporting the association's formalization process.
• In Counselor Pena, meetings were held with trash scavengers and informal sand harvesters to clarify the group's indemnity policy and to present the actions of the Economic Development and Diversification Program in the district.
Lower Doce River:
• In Resplendor, meetings were held to present the actions of the Tailings Management Program and the methodology for collecting and analyzing tailings, presenting the Doce River Basin Monitoring Program and studies on water quality of the Doce River, as well as the actions to improve the water supply system and quality of treated water.
• In Baixo Guandu, a meeting was held with the Renovo do Vale Fishermen’s Association to collect the group's main claims. In the district of Boninsegna (Marilandia), a meeting was held with the community to present the conceptual project for alternative water withdrawal.
Doce River Mouth / ES Coast:
• In Povoacao (Linhares), meetings were held with the community to define the association responsible for managing the “Summer 2020 Project”. There was also a meeting in Povoação with retailers to discuss the community project “Local Market”. In Regencia (Linhares), meetings were held to clarify the eligibility criteria for the De Facto Fisherman policy, as well as to clarify the transfer of funds in support of the “Caboclo Bernardo Celebration”.
• In Aracruz, a meeting was held with the community of Barra do Riacho to present studies on the water quality of the Riacho River. In Sooretama, a meeting was held with fishermen from the Patrimonio da Lagoa community to collect demands.
OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- Alignment with the task force of the Federal Prosecution Service, RAMBOLL and the Getulio Vargas Foundation.
• 186 tickets were opened at the Ombudsman's Office. The variation in the number of tickets in relation to August is not relevant and is still lower than the 2019 average. The tickets opened in 2019 correspond to 23% of the accumulated total.
• Of the total tickets registered with the Ombudsman's Office 83% were anonymous, 30% of which were registered by the Ombudsman's 0800 agents, 44% through the website and 15% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 81% of the tickets opened in September refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 79% of the complaints and denunciations.
• In September, 159 tickets were resolved (64% justified and 18% non-justified), of which 12% of the tickets were not qualified for handling (insufficient data or out of scope) and 7% were inconclusive.
• Of the tickets finalized as justified, 78% are related to complaints about the processes and service deadlines and 12% are related to improper granting of Financial Aid.
• At the end of September, there were 1,461 open tickets at the Ombudsman’s Office.
CUSTOMER SERVICE CHANNELS
• Review of tickets in process for issues involving programs other than registration, indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Action providing final qualified answers to cases identified in the Integrated Register that don’t involve any impact.
• Conducting actions to support the infrastructure team (PG010) focusing on handling the tickets of this theme in the Upper Doce River territory.
• Finalization of the pilot project in the Doce River Mouth territory together with the Renova Foundation Finance and Tax area, with face-to-face and telephone assistance to those who faced audits of their income tax and their respective accountants. In total, there are about 44 of affected people in this situation.
• Support by the ISCs to the Integrated Registration Program in the search for non-localized people participating in Phase 1 (registration campaigns 1, 2 and 3), through calls, WhatsApp, consultation of registrations of beneficiaries and family members in the SGS system.
• Action of mobile ISC on 09/11, 09/18 and 09/25 in Baguari, serving a total of 120 people.
• ISC action on 09/12 and 09/26 at the Nosso Sitio farm in Ilha Brava, serving a total of 34 people.
• Thematic workshops on September 10 in the Naque and Belo Oriente ISCs covering topics of the Springs Recovery Program and the project “The Future of the Doce River That’s Us”, in partnership with the Instituto Elos. These two themes were chosen by the community as the agenda of the workshops.
• Support to the Social Protection program in the territories of the Doce River Channel and Mid Doce River, in the management and handling of tickets in process registered in the SGS system.
COMMUNICATION
Communication with Territories:
• “Jornada of Mariana” Bulletin reached its seventh edition in two versions: bulletin and mural. They were distributed and hang at strategic points in the territory.
• The ninth edition of the newspapers “Voz da Communidade de Mariana” and “Voz da Foz” were produced and distributed.
• Special edition of the “Jornada da Foz” Bulletin on the topic water quality and distribution of the “Jornada de Degredo”.
• Regarding the Juparana Lagoon, informative material was produced and distributed (folder and business card) to the families from Patrimonio da Lagoa who were evacuated from their homes due to the structural risk of the houses.
• Renova Radio broadcast eight different programs for each territory (Mariana / Governador Valadares / River Mouth). In total, there were 24 radio programs, broadcast 72 times on channels of various municipalities from Mariana to Regencia.
• In the Doce River Channel region, a WhatsApp notification and poster were created inviting residents of Ipabinha do Paraiso, Santana do Paraiso community, for a Dialogue meeting. The purpose of the meeting was to present residents with updated information on Renova's programs.
Support to programs:
PG07 - ANIMAL ASSISTANCE
• Dog and cat adoption event in partnership with Patio Savassi in Belo Horizonte.
PG08 - RECONSTRUCTION OF VILLAGES (BENTO RODRIGUES)
• Preparation and edition of the report on the Bento Rodrigues construction works.
• Creation of WhatsApp messages with the following themes: traffic blocked at the Bento Rodrigues resettlement main access; modification of restaurant menus in resettlement; job opportunities offered at the Mariana SINE for submission to the Commission of Affected Parties.
• Providing support and accompanying visits by Bento Rodrigues families to the resettlement. Presentation of the virtual tour, progress of the work, among others.
• Development of Bento Rodrigues resettlement access map with QR Code to guide users from starting point Mariana.
PG08 - RECONSTRUCTION OF VILLAGES (PARACATU DE BAIXO)
• Creation of WhatsApp messages with the following themes: modification of restaurant menus in resettlement; job opportunities offered at the Mariana SINE for submission to the Commission of Affected Parties.
• Support to Andrade Gutierrez in the elaboration of the construction sign for the resettlement of Paracatu de Baixo.
• Provided support for the Paracatu de Baixo Celebration of Baby Jesus.
• Preparation and edition of the report on the Paracatu de Baixo construction works.
• Preparation and support for presentation on temporary housing.
• Development of Paracatu de Baixo resettlement access map with QR Code to guide users from starting point Mariana.
PG08 - RECONSTRUCTION OF VILLAGES (GESTEIRA)
• WhatsApp notifications on monthly meetings about collective repair in rural communities of Mariana; job opportunities offered at the Mariana SINE for submission to the Commission of Affected Parties.
• Production of weekly reports for the resettlement team on the assemblies with those affected and the Technical Advisory Body.
PG13 - TOURISM, CULTURE, SPORT AND RECREATION
• Communication Plan for Iron Biker and International Clowns Event.
• To announce the opening of the Doce MG RFP, the following were produced: WhatsApp notification, press release, post for social network and Renova Radio program material. The Doce MG RFP will select and support, with financial resources, projects throughout 36 municipalities of Minas Gerais in the areas of Culture, Tourism, Sport and Recreation. This action was disseminated in all Minas Gerais territories: Mariana, Upper Doce River, Doce River Channel, Mid Doce River and Lower Doce River.
PG17 - RESUMPTION OF AGRICULTURAL ACTIVITIES
• WhatsApp notification regarding the registration for the fruit farming course, developed by the Renova Foundation in partnership with EMATER.
PG19 - ECONOMY AND INNOVATION
• Events to present the Innovating Futures project, which will plan the life and business of families to be resettled.
PG 34 - ENVIRONMENTAL EMERGENCY PREPAREDNESS
• Emergency drill held in Barra Longa and Mariana.
• Open letter Mariana: “Mariana moving towards the future”.
PG38 - MONITORING OF THE DOCE RIVER BASIN
• WhatsApp notifications and press releases to disseminate the results of the educational actions carried out at the municipal schools Pingo D'Agua and Corrego Novo. The action was carried out by the Renova Dialogue team, in partnership with the Doce River Basin Monitoring Program, and presented information on water quality and the environmental recovery work carried out by the Foundation.
Communication with the Press:
• Media relations plan.
• Press kits and production of several contents (press releases, Q&As, positioning).
• In September, RFPs were issued regarding reforestation and support to rural producers.
• The signing of a partnership between the Renova Foundation and the State Forestry Institute was also covered.
• The project of a young student from Baixo Guandu, supported by the Renova Foundation, was also highlighted in the local media.
• Key proactive disclosures: water supply, 8th World Conference on Ecological Restoration, De Facto Fisherman. Main reactive positions: indemnities, resettlement, progress of repair actions.

DIALOGUE
Mariana:
• In Paracatu de Baixo, meetings of the Paracatu de Baixo Working Group were held to define criteria for the occupation of available resettlement areas and to present the Conversation Circle methodology to discuss collective facilities and to define the location for the implementation of the Resettlement Community Center. There were also meetings with the Secretary of Health and Secretary of Education of Mariana to present proposals for the implementation of Education and Health facilities in the community's resettlement. Also noteworthy are the mobilization and support during the visit by Paracatu de Baixo residents to the collective resettlement construction site to see the progress of the works.
• In Bento Rodrigues, a meeting was held with the community to present possible economic activities in the collective resettlement and there was a visit with representatives of the Caritas Commission of Affected Parties and Technical Advisory Body to the host land of the collective resettlement to see the progress of the works. Also in this period, a meeting was held with representatives of the soccer team of FC Bento Rodrigues United to present the proposal for allocation of the soccer field, gymnasium and the office of the residents association on the available land in the collective resettlement.
• A meeting was held in the community of Monsenhor Horta to address the mitigation of the impacts of the repair process in the district. In Ponte do Gama, a proposal was presented for the location of the to be reconstructed riding arena and soccer field. Also noteworthy was the meeting with the Commission of Those Affected by the Fundao Dam to clarify the hiring process of those affected for the collective resettlement works underway.
• Continuation of visits to monitor the participatory design of individual houses with the families of Bento Rodrigues and Paracatu de Baixo. Also noteworthy is the Extraordinary WG for sharing information and clarification on the design process of the house projects.
Upper Doce River:
• In Barra Longa, an assembly was held with people affected from Gesteira, the Commission of Affected Parties, the Technical Advisory Body, and public authorities to discuss community resettlement guidelines.
• In Rio Doce and Santa Cruz do Escalvado, a meeting was held with the Doce River Fishermen’s Association and the Economy and Innovation team to discuss the fish farming project, and a technical visit was made to the Candonga Reservoir together with Commissions of Affected Parties of the municipalities and Technical Advisory Body Rosa Fortini, for presentation and detailing of the sampling plan for characterization of the tailings. Also in this period, a meeting was held with the Civil Protection and Defense Community Center (NUPDEC) of Merengo and with Civil Defense about firefighting; monitoring of the itinerant workshop “Financial Education Project” to train public school teachers on financial education in schools; and monitoring of the suicide awareness project, designed by young participants of “The Future of the Doce River That’s Us” program.
Doce River Channel:
• In Sao Jose do Goiabal, a meeting was held with residents for feedback related to the Subsistence Fishing Indemnity Policy; Emergency Financial Aid was granted to another family member; and planning for the presentation of the water quality results in the municipality. Regarding this last topic, a meeting was held with residents of Corrego Fundo (Sem-Peixe), to hear about the water quality of artesian wells in the district.
• In Reves do Belem (Bom Jesus do Galho), a meeting was held to present the Renova Foundation's programs in the district and to present the second call for economic entrepreneurship projects for eastern Minas Gerais, organized by BrazilFoundation.
• In Rio Casca, the Dialogue team accompanied the kick-off of the poultry farming course with local farmers.
Mid Doce River:
• In Naque and Cachoeira Escura (Belo Oriente), meetings were held to present and discuss the ongoing actions to monitor the Doce River's treated and raw water.
• In Baguari (Governador Valadares), meetings were held to share information on the Emergency Financial Aid, Integrated Registration, Resumption of Agricultural Activities and Social Protection programs, as well as discussion on the methodology to assist those affected in the district through family visits, public informative sessions and Mobile ISC. In Pedra Corrida (Periquito), a meeting was held to present the panorama of attendance of the Emergency Financial Aid, Integrated Registration and Mediated Indemnity programs, as well as the evaluation of the family poultry farming course promoted by Emater, in partnership with the Renova Foundation.
• In Tumiritinga, a meeting was held with the Dairy Association of the Cachoeirinha Settlement to discuss the actions taken in the context of the second call for projects of economic entrepreneurship in eastern Minas Gerais.
Lower Doce River:
• In Baixo Guandu and Aimores, meetings were held to present the Quali-Quantitative Systematic Water and Sediment Monitoring Program (PMQQS), Tailings Management Program actions and Permanent Preservation Areas recovery actions in the Manhuacu River Basin.
• In Itueta, Aimores and Resplendor, meetings were held to present and clarify the second call for economic entrepreneurship projects in eastern Minas Gerais, organized in partnership with BrazilFoundation.
• In Baixo Guandu, meetings were held with a group of female artisans and residents of the Mascarenhas community discussing Human Rights and Social Participation in the context of environmental disasters, as well as actions of the Physical and Mental Health Program and Economy and Innovation Program.
• In Aimores, meetings were held with representatives of the Doce River Fishermen's Association (ASPERD) and other fishermen of the municipality to receive demands related to the Integrated Registration, Emergency Financial Aid, Social Protection and the Economy and Innovation programs.
• Another highlight was the visit to rural producers of Itueta and Resplendor for presentation and proposal to join the “ATER Sustainability” project.
Doce River Mouth / ES Coast:
• Meetings were held with residents of Beira-Rio Avenue, in Linhares, to provide feedback and to present studies on the stability of the Pequeno River barrier. Also in the period, a meeting was held with members of the soccer team Botafogo da Lagoa and the Sooretama Municipal Office (ES) to discuss actions to promote sports in the Patrimonio da Lagoa community.
• In Linhares, a workshop was held by the Technical Information Center (TIC) attended by representatives of the communities of Regencia, Povoacao, Entre Rios, Areal, Barra do Riacho and Patrimonio da Lagoa (Sooretama) to discuss priority topics for workshops and training in the center.
• A meeting was held with fishermen from Linhares, Conselheiro Pena, Aracruz, Baixo Guandu and Aimores and representatives of federal and state public agencies for feedback related to the “de facto fishermen” indemnity policy, attendance to registered fishermen and the collection of new claims.
• Meetings were held with the communities of Urussuquara (Sao Mateus), Povoacao and Regencia (Linhares) to receive demands and provide feedback on the Integrated Registration Program.
OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- improvements in ticket response processes;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- completion of alignment of the criticality and categorization of the tickets of the Ombudsman's Office database;
- participation and presentation of the Ombudsman's Office at the Technical Board of Communication;
- update of impact matrix, categorization and criticality;
- update of the ticket identification procedure for emails (anonymity of denunciations/complaints);
- Including information about the non-provision of details of denunciations on the website, email and telephone answering script.
• 139 tickets were opened at the Ombudsman's Office. The variation in the number of tickets in relation to July is not relevant and is still lower than the 2019 average. The tickets opened in 2019 correspond to 21% of the accumulated total.
• 78% of the tickets registered with the Ombudsman's Office were opened non-anonymous, 47% of which were registered by the Ombudsman's 0800 agents, 19% through the website and 24% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 69% of the tickets opened in July refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 79% of the complaints and denunciations.
• 34 tickets were resolved (38% justified and 24% non-justified), of which 24% of the tickets were not qualified for verification (insufficient data or out of scope) and 15% were inconclusive.
• Of the tickets finalized as justified, 85% are related to complaints about the processes and service deadlines and 8% are related to improper granting of indemnity.
• End August, there were 1,421 open tickets at the Ombudsman's Office.
CUSTOMER SERVICE CHANNELS
• Analysis and review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Action providing final qualified answer to cases identified in the Integrated Register that don’t involve any impact.
• Actions providing support to Temporary Housing and Infrastructure teams focused on handling the tickets from Mariana and Upper Doce River region.
• Mobilization of rural producers and public informative sessions in the ISCs of the Lower Doce River region and the Doce River Mouth region, to join the programs of Sustainable Land Use and Technical Assistance and Rural Extension Company (ATER).
• Thematic workshops were held on August 13 at the Naque and Belo Oriente ISCs to address water monitoring (raw and treated).
• Mobile ISC action, on August 13, in Rosario I, at the Tete Arts Center. Twenty-six people were assisted, mostly artisans from Baixo Guandu, which resulted in 31 cases (tickets).
• On August 15, the Mobile ISC went to the Open University of Brazil, in Linhares, after providing feedback on tickets in a meeting in Colatina. 38 cases (tickets) were handled.
• Training of Integrated Registration Phase II service teams.
• Mobilization of those affected for meeting to provide feedback on the pilot project of the De Facto Fisherman of Regencia and Povoacao.
• Meeting with the Baguari community to talk about the closure of the fixed ISC office and to report on the attendance of mobile ISCs.
COMMUNICATION
Communication with Territories:
• The first special accessible edition of the informative Bulletin Jornada da Foz was launched. Through a QR Code, people that are visually impaired can access and read the content of the Jornada on Renova's website. 5,000 copies were distributed in the city of Linhares and at the mouth of the Doce River (Regencia, Povoacao, Degredo, Areal and Entre Rios). In Linhares, the bulletin was distributed at strategic locations were lots of people go, such as bus stops, traffic lights, shops, etc. In addition, A3 versions were attached on municipal buses and in various establishments. In the river mouth region, the bulletin was distributed from house to house and also made available at some strategic points, such as health centers, schools and the Renova Information and Service Center.
• In the weekly program of Renova Radio, nine different programs were broadcast for each territory (Mariana / Governador Valadares / River Mouth), totaling 27 programs, aired 81 times on radio channels of several municipalities from Mariana to Regencia.
• In the Mid Doce River territory, a WhatsApp notification informed residents of the Baguari community in Governador Valadares of a meeting to answer questions and provide information about Renova's programs.
• In the Mid Doce River territory, information was disseminated about the changes in the ISC offices to serve residents of the communities of Baguari and Ilha Brava, in Governador Valadares. The material provided the new address and also informed that the mobile ISC shall be held weekly in the Baguari district.
• In the Doce River Channel, a WhatsApp notification was sent out about the lecture “A Look to the Future”, held in the Ipaba do Paraiso community, in Santana do Paraiso. The lecture was attended by 150 students from the Jose Rosa Damasceno State School. The event was about self-awareness, career choice, appreciation of personal talents and the job market.
PG08 - Reconstruction of Villages (Bento Rodrigues):
• Preparation and production of the communication plan for hiring local labor for the construction of the Bento Rodrigues, Paracatu de Baixo and Gesteira Resettlements. Implementation of media plan of the communication plan, presentation to affected committees, WhatsApp notification and poster about job opportunities.
• Distribution of 3D video on Bento Rodrigues' future resettlement project for families of the community.
• Creation and dissemination of the Construction Report, biweekly digital newsletter for Bento Rodrigues resettlement families.
PG08 - Reconstruction of villages (Paracatu de Baixo):
• Creation and dissemination of the Construction Report, biweekly digital newsletter for the families of the Paracatu de Baixo resettlement.
• Production of WhatsApp notification with information for those affected that are interested in receiving timber in the Paracatu de Baixo resettlement and how to get on the list.
• A car with loudspeakers was used to disseminate a spot on the action of the Itinerant Sine in the following communities: Monsenhor Horta, Aguas Claras, Santa Rita Durao and Furquim.
PG17 - Resumption of Agricultural Activities
• Announcement of training courses for farmers in Naque, Belo Oriente, Periquito, Sem-Peixe and Rio Casca, an initiative held in partnership with Emater. Produced were a booklet/handout, certificate, banner, WhatsApp notification, poster, spot for car with loudspeakers and course coverage (content, photo, radio, video and press).
PG 35 - Information for the population
• Provided logistic and mobilization support for the first participatory workshop of the Regencia Technical Information Center, held on August 21st. The Communication team was responsible for organization of the space, food and transportation of participants, confirmation of all guests, registration and reporting on the event.
PG 38 - Monitoring of the Doce River Basin
• Production of posters and WhatsApp notifications to promote the thematic workshops on the monitoring of raw and treated Doce River water. Meetings were held on 08/13, in Naque and in the Cachoeira Escura community, in Belo Oriente.
Communication with the Press:
• Press kits and production of several content (press releases, positioning).
• The second phase of the economic development incentive project in partnership with BrazilFoundation was disseminated.
• Dissemination of the ecological restoration process of the Gualaxo do Norte River.
• Key proactive dissemination: Gastronomic Festival in Povoacao; Training of rural producers in Barra Longa; Rescued Animals Adoption Fair; Reforestation; Training courses and other repair actions.
• Main reactive positions: continuation settlement works; indemnities; health.

DIALOGUE
Mariana:
• Mobilization of residents of Bento Rodrigues and supporting them in the visits to the host land of the collective resettlement to provide updates on the progress of the works.
• Meeting with the Bento Rodrigues Working Group to present the restoration project of the oratory of Our Lady Aparecida. The Social Dialogue Team worked on the mobilization for the inaugural event of the construction of the houses in the Bento Rodrigues resettlement and the infrastructure in the Paracatu de Baixo resettlement.
• Three meetings were held in Paracatu de Baixo with the Community Working Group to discuss the commencement of works and to inform about the green areas in the collective resettlement, as well as to present the planned actions of the following programs: Social Protection; Physical and Mental Health; and Recovery of Schools.
• Two “General Meetings” were held with affected families to present the methodology and the teams that will accompany the participatory elaboration process of the conceptual projects of the new houses in the collective resettlement.
• Visit of the Commission of Affected Parties and technical advisory body to the Paracatu de Baixo collective resettlement site to monitor the work progress, continuing the participatory design process of the individual houses involving the families affected and architects responsible.
• Meetings with the Ponte do Gama community to clarify the progress of the repair actions involving roads, the water supply system, the soccer field and the Cavalgada Arena in the community.
• Meeting with residents of Camargos to provide information on the progress of repair actions in the community.
• Meetings in Monsenhor Horta for feedback on impact mitigation arising from the repair actions and discussion regarding the local labor hiring process, as well as accompanying home inspections and delivery of reports of those already inspected.
Upper Doce River:
• Meetings with the residents of Barra Longa, Commission of Affected Parties and technical advisory body to give feedback on the service provided to artisanal miners in socially vulnerable situations, as well as for discussions on housing repairs.
• Meeting with rural producers of the municipality to clarify the implementation of the Socioeconomic and Environmental Adequacy Project for Rural Properties (PASEA) and Technical Assistance and Rural Extension (ATER), as well as indemnification of this public.
• Meeting in Gesteira with the community to discuss issues related to the repair of the water supply system.
• Meetings in Rio Doce and Santa Cruz do Escalvado, with representatives of local commissions of affected parties and technical advisory body for clarification on the Socioeconomic and Environmental Adequacy Project for Rural Properties (PASEA) and actions of the Tailings Management Program of the Renova Foundation.
• Meetings with fishermen to discuss the indemnification process and resumption of aquaculture and fishing activities.
Doce River Channel:
• Mobilization and support for meetings with young people, community leaders and Commission of Affected Parties of Reves (Bom Jesus do Galho) to inform about the progress of actions and proposals related to the “Reverse Forwards” project.
• Meeting with rural producers from Bom Jesus do Galho to discuss the Resumption of Agricultural and Livestock Activities Program, such as mapping opportunities and choosing a course to be offered by Emater.
• Meetings with residents of the communities of Rochedo and Corrego Preto (Rio Casca) to present the actions foreseen in the Tailings Management Plan and the results of the water quality monitoring.
• Mobilization of affected rural producers in the municipalities of Caratinga, Sao Jose do Goiabal, Ipaba, Sem-Peixe, Rion Casca, Ipatinga, Bugre, Bom Jesus do Galho and Santana do Paraiso for presentation, clarification and adhesion to the Technical Assistance and Rural Extension actions (ATER), related to the resumption of agricultural and livestock activities.
Mid Doce River:
• Thematic Workshops with residents of Cachoeira Escura (Belo Oriente) and Naque to present completed and ongoing actions related to the resumption of agricultural, livestock and fishing activities in the region.
• Meeting with community leaders and Naque Residents Committee to discuss proposal and format of a plenary meeting with the local population, to discuss topics related to Indemnification, Emergency Financial Aid and Resumption of Agricultural and Livestock Activities in the municipality.
• Mobilization of affected rural producers in the municipalities of Periquito, Belo Oriente, Tumiritinga and Naque for presentation, clarification and adhesion to the Technical Assistance and Rural Extension (ATER) actions related to the resumption of agricultural activities.
Lower Doce River:
• Round table discussion with residents and fishermen from the IBC and Itapina (Colatina) communities to exchange experiences on local history and the community's relationship with fishing activities.
• Mobilization and meeting with artisans to discuss issues related to Emergency Financial Aid and assistance to people in socially vulnerable situations in Baixo Guandu.
• Mobilization and meetings with residents of Aimores and Resplendor (Vila Crenaque), to present the RFP and the application form to participate in the project "Economic Entrepreneurship for Eastern Minas Gerais", carried out in partnership with BrazilFoundation.
Doce River Mouth / ES Coast:
• Meetings/workshops with working group of commercial fishermen from the Patrimonio da Lagoa community (Sooretama) and with fishermen that are members of the Guaxe Fish Farmers Association, to present the actions to strengthen the productive fishing chain and to plan actions promoting associations and cooperatives with this public.
• Meetings with residents of Povoacao and Regencia to present the Doce River Basin Monitoring Program.
• Meeting with the Entre Rios community to discuss the water supply in the district, as well as a meeting with residents of Pontal do Ipiranga to listen to their demands.
• Meeting with the residents of Beira Rio Avenue to discuss better security of the properties interdicted due to the Pequeno River Barrier works.
• Meetings with representatives of the Regencia Cultural Association to discuss financial support to the Congo event and share information on the adjustments to the renovation project of the House of Congo; with artisan groups from Povoacao, Regencia and Aldeia do Areal to collect demands and for a social hearing; and with the Linhares Surfing Association (ASL) about support to the Povoacao surf championship.
OMBUDSMAN’S OFFICE
• Ticket management process (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- Improvements in ticket response processes;
- Further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- Conclusion of the Ombudsman's Office database review related to the adequacy of the closed tickets;
- Participation and presentation of the Ombudsman's Office at the Technical Board of Communication;
• 142 tickets were opened at the Ombudsman's Office. There was an increase in the number of calls received compared to June, but the number is still below the 2019 average. The calls received in 2019 so far correspond to 20% of the accumulated total.
• 77% of the tickets registered with the Ombudsman's Office were identified, 47% of which were registered by the Ombudsman's 0800 agents, 18% through the website and 15% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 63% of the tickets opened in July refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 81% of the complaints and denunciations.
• 72 tickets were resolved (36% justified and 17% non-justified), of which 18% of the tickets were not qualified for verification (insufficient data or out of scope) and 29% were inconclusive.
• Of the tickets finalized as justified, 46% are related to the improper granting of indemnity and 19% are related to the improper granting of financial aid.
• End July, there were 1,315 open tickets at the Ombudsman's Office.
CUSTOMER SERVICE CHANNELS
• Analysis and review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs). (Source: SGS)
• Structuring and initiation of the final qualified feedback process for cases without detected impact in the integrated register. (Source: SGS)
• Actions providing support to Temporary Housing and Infrastructure teams focused on handling the tickets from Mariana and Upper Doce River region. (Source: SGS)
• Evaluation of the tickets related to the recovery of the impacted communities and infrastructures of the Upper Doce River region for possible closure of tickets in the SGS system, according to the Terms of Receipt signed by the parties at the time of delivery of the services, when applicable. (Source: SGS)
• Mobilization of rural producers and informative sessions in the ISCs of the Mid and Lower Doce River region and the Doce River Mouth region, to join the programs of Sustainable Land Use and Technical Assistance and Rural Extension (ATER). (Source: SGS)
• Informative session at ISC Tumiritinga in the Mid Doce River region on July 22, 2019, for enrollment in EMATER courses.
• Actions of Mobile ISCs in the following districts: Pingo D'Agua, in the Doce River Channel region, on July 2, 2019, with 38 individual consultations; in IBC, on July 11, 2019, and in Itapina, on July 15, 2019, both in the Lower Doce River, in a joint action with a round table discussion and collective dialogue, providing four and seven individualized services, respectively; and in a meeting mediated by the Public Defender's Office, involving fishermen and other affected groups from the Lower Doce River and Doce River Mouth regions, on July 4, 2019, in Colatina/ES, culminating in 10 individualized consultations. (Source: SGS)
• Thematic workshops in the Naque and Cachoeira Escura ISCs on the Resumption of Agricultural Activities, on July 11, 2019.
• Support for Supplier Day at the Regencia and Povoacao ISCs on July 17 and 18, 2019, respectively.
*Erratum: In the June report, future actions were erroneously reported as deliveries accomplished that month. Please consider the following relevant facts and deliveries as June reporting:
• Analysis and review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Actions providing support to Temporary Housing and Infrastructure teams focused on ticket handling.
• Evaluation of the tickets related to the recovery of the impacted communities and infrastructures for possible closure of tickets in the SGS system, according to the Terms of Receipt signed by the parties at the time of delivery of the services, when applicable.
• Actions supporting the teams of the water-related programs, focused on ticket handling and improving communication with the public when providing replies.
• Support in the mobilization of rural producers to join the Sustainable Land Use and Technical Assistance and Rural Extension (ATER) programs, in the municipalities of the Mid Doce River territories.
• Participation in Public Informative Session in Tumiritinga, with individualized feedback on the programs for those affected.
COMMUNICATION
Communication with Territories:
• Production of the sixth issue of the Jornada of Mariana Bulletin for the community.
• Production of the 8th issue of the Jornal of the River Mouth Community.
• Conclusion of the 5th issue of the Jornada of Linhares, expanding from one thousand to 5,000 distributed copies.
• Launch of the first issue with accessibility features for audiences with reading difficulties. #pracegoler and #pratodoslerem. The newsletter will have a QR Code that will direct the content to the Renova website in an accessible version.
• Discussion of strategy and preparation of communication material for use in an accountability session in Povoacao.
• Supplier Day in Regencia and Povoacao: development of a spot announcement and dissemination by a car with loudspeakers in communities to reinforce mobilization.
• Production of a poster to hang close to the barrier. The material contains information about the works on the weekend and the rescue of fish in the Juparana Lagoon by a specialized team.
• Broadcast of nine different programs for each territory (Mariana / Governador Valadares / River Mouth region) in weekly radio programming. This way, there will be 27 programs, broadcasted 81 times on radio stations of several municipalities, from Mariana to Regencia.
Doce River Channel:
• Production of a WhatsApp message inviting residents of Pingo D'Agua to the Mobile Information and Service Center (Mobile ISC) in the municipality, on 07/02/19.
• Production of a poster and WhatsApp message with information about the event held on 07/09/2019, in order to mobilize rural producers for the Knowledge Exchange Workshop. The meeting presented the functioning of the National School Meals Program (PNAE) and the Food Purchase Program (PAA).
• Preparation of WhatsApp messages to mobilize participants for two meetings in Rio Casca, on 08/01/2019: one in the community of Corrego Preto and another in Rochedo e Leonel. The purpose of the meeting was to present the Tailings Management Plan and the Quali-Quantitative Systematic Monitoring Program (PMQQS) and discuss them with those affected.
• Production of a WhatsApp message to mobilize people from Sem-Peixe and Rio Casca for the Pastured Poultry Family Farm Course, scheduled for the first week of August in Governador Valadares. The message provided guidelines on how to registrar for the course, a partnership between Renova and Emater, and the deadline.
• Elaboration of the integrated communication plan for the river mouth region, involving the dialogue and IR teams, focusing on the resumption of works at the Pequeno River barrier.
PG08 - Reconstruction of Villages (Gesteira):
• Presentation of tactical-operational communication plan for the resettlements for Inpress and Planning department.
PG17 - Resumption of Agricultural Activities
• Participation of students from Jaime Mafra State School and Izalpino Vicente Bonfim Municipal School, from the Corrego do Rio Branco community, in Bugre (MG), in an event on July 4th. The students planted 120 seedlings of native species in the district and, in addition, attended an educational talk involving the entire faculty and administrative staff of the two schools.
• Deliveries: folder with the name of the project “Who plants, cares”, form to record details of the planting and care provided to the plant and identifying numbered signs, containing technical information about the seedlings, for students who participated in the activity. In addition to these materials, there was photo coverage, press release production and dissemination of the agenda in a show on Renova Radio.
PG18 - Economic Development and Diversification
• WhatsApp message production announcing deadlines for BrazilFoundation's second call for projects, targeting municipalities located between Sem-Peixe (MG) and Baixo Guandu (ES). The material presented information on the registration and included the link to access the website with the RFP, which aims to promote local economic development.
PG32 - Improvement of Water Supply Systems:
• Preparation of A2 posters, with graphic facilitation feature, for “translating” the results of the water quality report in Povoacao into accessible language.
PG 35 - Information for the population
• Preparation of invitations to the participatory meeting on the implementation of the TIC in Regencia and feasibility of the event’s logistics.
Communication with the Press:
• Press kits and production of several contents (press releases, Q&As, positioning).
• Preparation of spokespersons.
• Announcement of R$ 100 million for Mariana on Minas Day.
• Announcement of approval of indemnity agreements in Mariana.
• Announcement of initiation of construction of the Bento Rodrigues resettlement houses.
• Dissemination of article by CEO Roberto Waack, published on the website of the London School of Economics and Political Science, addressing the remediation.
• Proactive disseminations: agreement with UNESCO, Supplier Day, IUCN panel, Surfing Circuit in Espirito Santo, sanitation projects in ES, landfill in Mariana, lectures to local producers.

DIALOGUE
Mariana:
• Workshop on the collective resettlement of Bento Rodrigues and construction of alternatives for the wastewater treatment plant (WWTP); in addition to a visit by members of the Commission of Affected Parties to the collective resettlement works. Regarding Paracatu de Baixo, two meetings were held with the Working Group of the community: one to present the concluding raw water studies in the resettlement and the other on collective education equipment. There were also two meetings with affected families to present the methodology and teams responsible for the participatory design process of the houses of the new collective resettlement. In both communities, the process of designing individualized houses with affected families and responsible architects is underway.
• The 20th “Casa do Jardim” Participatory Workshop was held to collectively organize the Cambia Mariana Festival.
• Meetings were held with the community of Ponte do Gama to discuss the repair process in the district, with the community of Monsignor Horta to discuss the impacts caused to the community, and with the Residents’ Association and Friends of Aguas Claras to discuss demands regarding the hiring of local labor.
Upper Doce River:
• Informative presentation to rural producers of Barra Longa about the implementation process of the Socioeconomic and Environmental Adequacy Project for Rural Properties (Pasea) and of the Technical Assistance and Rural Extension (ATER), as well as attending the public regarding indemnification. Meetings were also held to provide information on the maintenance of the E.C. Barralonguense soccer field and pavement of 1th de Janeiro street.
• Meetings with the commissions of affected parties in Rio Doce and Santa Cruz do Escalvado about Pasea and presentation of the Joint Plan of Emergency Actions (PCAE), referring to the rainy season. Meetings were also held with the Secretariat of Social Assistance of both districts to elaborate the joint work plan between public authorities and the Renova Foundation to assist families in situations of social vulnerability. The Social Dialogue Team accompanied inspections of residences in Santana do Deserto (Rio Doce) to provide information and clarification on the cracks in the buildings and requested authorization for the Renova teams to access the yards of the properties for topographic marking for installation of the sewerage system.
Doce River Channel:
• Meetings were held with the communities of Baixa Verde (Dionisio) and Firma Araujo (Sao Jose do Goiabal) to present training courses offered by the Renova Foundation and mobilize rural producers.
• Held a forum with the Commission of Affected Parties (Bom Jesus do Galho) to provide feedback on allegations presented by the group to the Renova Foundation, related to the Mediated Indemnity Program, Emergency Financial Aid, Sewage Collection and Treatment, among others.
• Providing support during educational activities in public schools in Santana do Paraiso, on the topic water, and a talk on drug and alcohol abuse prevention in the municipality of Bugre.
Mid Doce River:
• Workshops in Cachoeira Escura (Belo Oriente) and Naque to share information about the institutional structure and the way of operation of the Renova Foundation. In Periquito, a meeting was held with the Fishermen and Islanders Association of Pedra Corrida (Aspipec) to discuss and create actions to support the entity. In Naque, there was also a meeting with residents of the municipality to discuss the granting of Emergency Financial Aid, registering new entries and indemnity processes.
• Public Informative Session in Tumiritinga for individualized receipt of demands, availability of information and clarification related to the repair process in the district, including Integrated Registration, Mediated Indemnity and other topics.
• Conducting two educational actions for the Environment Week in schools in Galileia and Tumiritinga. The activities were promoted in partnership with the municipal departments of education.
Lower Doce River:
• Meeting with residents of Santo Antonio do Rio Doce to present the actions of the project “The Future of the Doce River That’s Us”, developed by the Renova Foundation in partnership with Instituto Elos. In Itueta and Baixo Guandu, meetings were held with residents to present the methodology of construction and to clarify the contribution of resources for actions to improve the sanitary sewage system of the districts.
• Presentation of the scope of the Resumption of Agricultural and Livestock Activities Program in Resplendor and Itueta. In the community of Vila Crenaque (Resplendor), residents were mobilized to participate in the courses offered in partnership with the National Rural Learning Service (Senar).
• Organized meetings with the public authorities of Aimores, Baixo Guandu Colatina, Itueta, Marilandia and Resplendor to present and discuss the Renova Foundation's proposal to assist the affected population whose situation of social vulnerability was aggravated by the collapse of the Fundao dam, as well as actions aimed at the physical and mental health of the affected population.

Doce River Mouth / ES Coast:
• Meeting with the Fishermen's Association of Regencia (Asper), Fishermen’s Association of Povoacao (Apap) and the Fish Farmers Association of Guaxe, in Linhares, to present the actions for the resumption of aquaculture and fishing activities in the region and to propose a schedule of activities with these audiences. In Areal, Regencia and Povoacao, the project “Cultivating for Fishing” was launched, providing information to the communities and clarifying doubts. A meeting was also held with the community of Areal to present the micro and small business recovery actions.
• Meeting with families from Beira Rio Avenue to present the studies on the stability of the Pequeno River barrier and clarification on the proposal to let families return to their original homes. A forum was also held with residents of Olaria to present the studies regarding the impact and planning of the works of the barrier. In addition, families that were physically displaced were mobilized and supported so they can return to their homes on Beira Rio Avenue and receive authorization by the expert inspection.
• Meetings with the community of Regencia to report on local events that were funded by the Renova Foundation; with the Degredo Rural Producers Association to meet demands; and with residents of Areal and representatives of the Autonomous Water Sanitation Service (SAAE) of Linhares to share information about the definitive water supply project in the municipality. There was also a Public Informative Session to clarify doubts about indemnity proceedings, in response to the request of the Residents’ Association of Povoacao.
• Meetings to present the monitoring actions in the Doce River Basin in Sao Matheus. Forum with participation of the Espirito Santo State Public Defender’s Office for clarifications on the fishermen's indemnity lawsuit.
OMBUDSMAN’S OFFICE
• The ticket management process (ensuring proper registration, qualification, handling and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the processes of the Ombudsman's Office;
- improvements in ticket response processes;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- training of the ICTS Ombudsman's Office team on new topics and retraining on previously treated topics;
- sent reports of possible wrongdoing to the competent bodies to support the investigations;
- response to the letters of the Civil Police of Aimores and the Federal Police of Espirito Santo;
- forwarded the report on complaints of the quality of the service to the responsible programs;
- the criticality and categorization of the tickets of the Ombudsman's Office database were reviewed;
- participation and presentation of the Ombudsman's Office at the Technical Board of Communication;
- construction of indicators for presentation at the indicators workshop of the Technical Board of Communication;
- review and adjustments of the completion model and contact with those affected.
• 112 tickets were opened at the Ombudsman's Office. There was a significant reduction in the number of tickets opened compared to May and compared to the average number of tickets opened in 2019. The tickets opened in 2019 correspond to 21% of the accumulated total.
• 71% of the tickets registered with the Ombudsman's Office were opened with name and contact details, 42% of which were registered by the Ombudsman's 0800 agents, 28% through the website and 21% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 65% of the tickets opened in June refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 81% of the complaints and denunciations.
• 134 tickets were resolved (69% justified and 30% non-justified), of which 5% of the tickets were not qualified for verification (insufficient data or out of scope) and 22% were inconclusive.
• Of the justified tickets, 68% are complaints regarding deadlines and procedures and 17% on improper granting of Financial Aid and indemnity.
• End June, there were 1,242 open tickets at the Ombudsman's Office.
CUSTOMER SERVICE CHANNELS
• Handling of tickets referring to 2nd Registration Phase.
• Analysis and handling of critical cases, recurring and of high social vulnerability, involving the programs and other areas relevant to each case.
• Support in the mobilization of rural producers to join the Sustainable Land Use and Technical Assistance and Rural Extension (ATER) programs, in the municipalities of the Lower Doce River and Doce River Mouth territories.
• Quality monitoring of tickets that are being handled.
• Actions of Mobile ISCs in the communities of IBC (07/09) and Itapina (07/15), in the municipality of Colatina.
COMMUNICATION
Communication in the territories:
• WhatsApp message and A3 poster to promote the talk on “Health and Quality of Life: Drug Abuse Prevention” for students of the Jaime Mafra State School in Bugre. The event took place on 06/19. The action was part of the Statewide Drug Abuse Prevention Week.
• Distribution of the fifth edition of the “Foz” and expansion of distribution to the town of Linhares, in addition to the communities of the River Mouth.
• Meeting on the “Jornada” Lower Doce River Newspaper covering the agenda, timelines, content production, review, instructions for layout, and monitoring the creation and production of its 2nd edition. The newspaper will be distributed in six towns: three in Minas Gerais and three in Espirito Santo.
• Broadcasted eight different radio programs for each territory (Mariana / Governador Valadares / River Mouth) through weekly programming, totaling 24 programs, broadcasted 72 times on radio stations of several municipalities from Mariana to Regencia.
• Content production to announce the move of the PIM DG and ISC office and subsequent relocation of all Renova Foundation offices in Governador Valadares. A WhatsApp message was created to inform the affected public, as well as a radio program and signs on the door of the old offices indicating the new address.
• Thematic workshops at the ISCs units of the Mid Doce River about Renova's work. Involvement in the conception of the event, production of a communication and poster for mobilization, in addition to a RSVP card. For the second edition of the event, a newsletter was produced on the topic “Resumption of Agricultural and Fishing Activities”.
• Public Informative Session of the Renova Foundation on 06/29 in the town of Tumiritinga. The action sought to tackle shortcomings, such as quantitative data in territories lacking information or even difficulty in assimilation. A radio program, poster and communication were produced and a car with loudspeakers circulated in town.
PG002 and PG021 - PIM and AFE:
• WhatsApp message to disseminate the closure of individual attendance of the De Facto Fisherman pilot project in Povoacao.
PG005 - Social Protection:
• WhatsApp message on the Drug Abuse Prevention talk for students of the Jaime Mafra State School in Bugre. The material presented a summary of the action and highlighted the beginning of the series of talks on the theme in the Plautino Soares community in Sobralia.
PG038 - Monitoring of the Doce River Basin
• Action by the Board of Engagement (communication, institutional relations, dialogue and ISCs) on World Environment Day, in partnership with the Doce River Basin Monitoring Program, organizing activities in Galileia and Tumiritinga. About 1,200 students participated in educational activities on basic sanitation, water quality and water monitoring, in addition to collecting water from the Doce River and analyzing its quality.
PG008 - Reconstruction of Villages (Bento Rodrigues):
• WhatsApp message and internal announcement for the community and employees about the paving works of the main access road.
PG008 - Reconstruction of Villages (Gesteira):
• Development of materials for community assemblies.
PG032 - Improvement of Water Supply Systems
• Visits to all works underway in the Mid Doce River region. Inspection of the alternative water withdrawal pipeline for Governador Valadares, the WTP of Recanto dos Sonhos, the WTP of Sao Vitor and the alternative water withdrawal and WTP of Galileia, as well as the completed works at the WTP of Cachoeira Escura. All were registered through photographic recording and in writing.
Communication with the Press:
• Interview on the selection process of the companies that will be responsible for the execution of the resettlement works.
• The CEO of the Renova Foundation published an article about the challenges of the repair in the newspaper Folha de S. Paulo.

DIALOGUE
Mariana:
• Meetings of the interdisciplinary WG on Housing Rights. The objectives were: to discuss compensation for differences between real estate in family resettlement; WWTP location of the collective resettlement of Bento Rodrigues; presentation of the landfill project by the Renova Foundation; as well as updating the status of collective and family resettlements and reconstruction.
• Presentation of the Tailings Management Plan and studies on the contamination of the affected areas, and providing feedback on the water quality of the artesian well in Ponte do Gama. Satellite internet was provided for rural communities and a meeting was held with the Commission of Parties Affected by the Fundao dam (CABF) to report on the structure of PG008 - Reconstruction of Villages, responsible for the resettlements of Mariana.
• Present at the workshops with the community of Bento Rodrigues for the elaboration of the Diagnosis of Cultural References and discussion of the landscape project of the Wastewater Treatment Station (WWTP) of the resettlement. Visits were carried out to monitor the design of the individualized houses together with the team of responsible architects, as well as visits to the lots of the resettlement.
• WG Meetings with the community of Paracatu de Baixo. The objective was to report on the communication with the Municipal Health Secretary for the construction health facility in the community resettlement; planning of the Santo Antonio Celebration; and an updated panorama of the urbanistic and environmental licensing of the resettlement. A meeting was also held to present ways of repairing the economic activities of the community. Furthermore this month, there were meetings with families from the community to present the methodology for developing the projects of the houses and the design, and approval during the WG meetings of the community. Besides the presentation of the team of architects and the analysts of the Dialogue team that are responsible for monitoring families.
• Meeting with the community of Monsenhor Horta to present the schedule of the roadway works and the result of the vibration monitoring, in addition to a presentation of precautionary inspections in the residences of the community. In the community of Camargos, a meeting was held to deliver the executive project of the recovery of the waterfall, and consultation on the agenda for improvement of the Water Supply System in the community.
Upper Doce River:
• Meeting with the participants of the Commission of Affected Parties and Technical Advisory Body to discuss the resettlement of Gesteira, in Barra Longa (MG). The objective was to pass on information about the studies on the selected land, information on the construction of the conceptual design of the individualized houses and discussion on expanding the Technical Advisory team. In the same period, a WG meeting was held to define the concept of rural parceling, construction of the conceptual project and working methodology of the group.
• Meeting in Barra Longa with the Technical Board of Health, Technical Advisory Body and the Commission of Affected Parties to discuss the Cooperation Agreement for the municipality, health surveillance service and contracting of medical specialties. Also noteworthy was the meeting with representatives of the soccer club FC Gesteira to hear about the club history in relation with the community.
• Meeting with the Commissions of Affected Parties, Technical Advisory Body, Federal Prosecution Service and Renova Foundation. The meetings took place in Rio Doce and Santa Cruz do Escalvado, with the purpose of providing feedback related to the new auto-recognition lists of Traditional Peoples and Communities of the Upper Doce River Territory.
Doce River Channel:
• Meeting in Senhora da Penha (Fernandes Tourinho) with fishermen from the community to present the proposal for the "de facto fishermen". In Reves do Belem (Bom Jesus do Galho), meetings were held with leaders and residents of the community to present the workflow for service attendance by the programs of Integrated Registration, Mediated Indemnity - in particular, assistance to rural producers and subsistence fishermen - Emergency Financial Aid and the role of the Ombudsman’s Office of the Renova Foundation. In the community of Corrego do Isidoro (Sao Jose do Goiabal), a meeting was held to provide information about the eligibility criteria for Emergency Financial Aid and the indemnification process.
• Participation in meetings of Instituto Elos with young people from the community of Reves do Belem (Bom Jesus do Galho) to develop the project "Reverse forwards". The project aims to promote audiovisual workshops and educational actions on citizenship and public space in the community. The team also was present at the thematic workshops on "THE FUTURE OF THE DOCE RIVER THAT’S US" in Governador Valadares and Bom Jesus do Galho. Meeting with leaders of the Rural Workers’ Union of Bugre and schools of the municipality to organize an environmental education workshop in the community.
• Two editions of the Mobile ISC in the municipalities of Ipaba and Fernandes Tourinho to provide clarification on the work of the Renova Foundation in the region, as well as for collecting demands.
Mid Doce River:
• Meetings in Conselheiro Pena with informal sand harvesters and trash scavengers, held downtown and in the community of Barra do Cuiete, to provide clarification on the indemnification policy for the category.
• Meetings in Naque and Galileia with rural producers to present the actions of the Program for Resumption of Agricultural and Livestock Activities Program under development in the territory. In Galileia, the possibilities for training in Rural Production were presented, offered by Emater, in order to form classes.
• Meeting with the commissions of residents of Naque, Periquito and Cachoeira Escura (Belo Oriente) for answering questions related to the payment of indemnities, Integrated Registration and actions of the Resumption of Agricultural and Livestock Activities Program in the territory. In Tumiritinga, a meeting was held with residents to discuss issues related to water quality, Integrated Registration, indemnification and strengthening of trade and tourism in the district. In Galileia, the Dialogue team met with leaders to visit the works of the Water Treatment Plant (WTP) of the municipality and to provide clarifications on the actions of the Water Supply Improvement Program in the territory.
• Meetings with the Secretariats of Education of Tumiritinga and Galileia to plan actions related to Environmental Education, which will be implemented during the Environment Week.
Lower Doce River:
• Meetings in Itueta and Aimores to present the actions of the programs of the Economy and Innovation area of the Renova Foundation to the residents of these districts. Following the same theme, the Social Dialogue team was present at the meetings organized by the Economy and Innovation area together with associations and cooperatives of Baixo Guandu and Resplendor to promote and strengthen Solidarity Based Enterprises (SBEs).
• Meeting in Resplendor with residents of Vila Crenaque to present the actions of the Springs Recovery Program and the Recovery of Permanent Preservation Areas Program in the region. In Colatina, a meeting was held with residents of Itapina to present the actions of the Springs Recovery Program and the Recovery of Permanent Preservation Areas Program. In Baixo Guandu, a meeting was held with the Fishermen’s Association Renovo do Vale to present the methodology for analysis of the water of the Doce River in Baixo Guandu.
Doce River Mouth/ES Coast:
• Meetings in Rio Pequeno with fishermen from the community of Patrimonio da Lagoa (Sooretama) to identify and characterize fishing groups in the community, presentation of studies and methodologies for pricing the activity, clarification on anticipation of indemnity and Emergency Financial Aid and implementation of a Working Group for fishery pricing. A meeting was held with the Beira-Rio community attended by representatives of the Espirito Santo State Prosecution Service (MPES) and the Espirito Santo State Public Defender’s Office (DPES) to present studies on the stability of the Pequeno River barrier and status of compensation payment for moral damages. Also this month, the Social Dialogue team scheduled appointments with the families that were evacuated, assisted during the precautionary inspections to the homes impacted by the Pequeno River barrier, and carried out the pickup and delivery of mail of the residents in temporary housing.
• Meeting in the communities of Povoacao and Regencia, in Linhares, and Patrimonio da Lagoa, in Sooretama (ES), to validate the diagnosis of tourism in the district and clarification on the priority actions for the development of Tourism, Culture, Sports and Leisure in these districts. In Linhares, a meeting was held with residents of the community of Povoacao who will participate in the business event promoted in partnership with SEBRAE in the states of Maranhao and Piaui to present and clarify the content of this event.
• Meeting in Linhares with the Fishermen's Colony Z6 and Espirito Santo State Public Defender’s Office (DPES) for alignment on the list of fishermen with the protocol for General Fishing Registry and clarification to fishermen who have not yet been served by the Mediated Indemnity Program. In Vitoria, the Social Dialogue team assisted in a meeting with the Social Protection and Physical and Mental Health programs to present the actions for attending to the group of shrimp fishermen of the district.
• Meetings in Linhares with the communities of Povoacao and Regencia to present the new structure of the Renova Foundation. In Povoacao, a meeting was held to discuss the repair actions in the Community Integration Center of the district, transfer of resources for the festivities and collection of demands.
CUSTOMER SERVICE CHANNELS
• Analysis and emphasis on consistent resolution of the tickets that were completed and in progress in 2017 and 2018.
• Participated in online teamwork training through the Stefanini's training platform. The main purpose of the training is to draw the attention of professionals to the importance of knowing how to deal with diversity among people to build healthy and respectful relationships for professional growth.
• The ISC agents of Mariana participated in the Interdisciplinary Working Group on Housing Rights, held on May 14, at the Convention Center of the municipality. The participation of the team aims to provide more interaction and engagement with the issues and actions related to the resettlement processes and other issues addressed at the collective meetings, improving communication with people seeking assistance at the ISC offices.
OMBUDSMAN'S OFFICE
• Continuation of the ticket management process (ensuring proper registration, qualification, handling and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- improvements in ticket response processes;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- training provided on Human Rights and Ombudsman's procedures to the construction team of the Bento Rodrigues resettlement;
- participation of the Ombudsman's Office in the Reves do Belem forum for those affected in the community, with presentation and information on the area;
- forwarding of possible committed unlawful acts to the competent bodies to support the investigations.
• 184 tickets were opened at the Ombudsman's Office, which represents a small reduction in the number of tickets compared to the month of April and in comparison to the average number of tickets opened in 2019.
• 82% of the tickets registered by the Ombudsman's Office were non-anonymous, of which 35% were registered through agents of the Ombudsman's 0800 line, 38% through the website and 17% were complaints forwarded by the customer service channels - indicating the receipt of complaints through the channels regarding cases of social vulnerability and/or possible negligence in service by the Renova Foundation.
• 74% of the registered open tickets in May refer to the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 81% of the complaints and denunciations.
• Registered 577 solved tickets (57% justified and 37% non-justified), and 2% of the tickets were not qualified for handling (insufficient or out of scope data) and 4% were not conclusive.
• Of the justified tickets, 50% are complaints regarding deadlines and procedures and 4% improper granting of Financial Aid and irregularities in the indemnification process.
• End May, 1,356 tickets were open at the Ombudsman's Office. This is the sum of the open tickets and the tickets under internal review (awaiting definition of policy).
COMMUNICATION
Communication in the territories:
• Production and distribution of the Jornada newspaper in Mariana, in bulletin and wall version. In the river mouth region, the third edition was released and its distribution will be expanded to the city of Linhares.
• Distribution of edition 7 of "Voz da Foz" (community newspaper of the Doce River Mouth region).
• Promotion of Campaign 3 of PG002 and PG021, in all territories, except Mariana.
• Updating of the demand of those affected from Reves do Belem (community of Bom Jesus do Galho), gathering information, providing support in the preparation of a press release, preparation of a WhatsApp message and invitation to the Collective Forum. The meeting, of informative nature, presented data on Renova's programs. In addition, a presentation was put together with information and numbers on the service attendance in the community and contribution to the production of content for the website.
• Events were held, such as:
- workshop presenting the impact of the Fundao dam collapse on the Conservation Units in Belo Horizonte (MG) and Caravelas (BA) (PG039);
- workshop on participation, dialogue and social control: approach of the Technical Information Centers (TICs) in Vitoria (ES) (PG035);
- workshop by the waste management program in Mariana (MG) (PG008);
- Provided support to the Family Event and launched the foundation stone of the Bento Rodrigues school (PG008).
• 13 ComeSee events were held, receiving 204 visitors in all. Among them: staff, third parties, suppliers, BHP, SENAC (SP), Safe School of Rio Doce, Safe School of Cachoeira Brumado, UFF - Postgraduate in Law, UFV - Recovery of degraded areas, USP Lorena - Environmental Engineering, Board of Governors and UNIVALE - Civil and Environmental Engineering of Governador Valadares.
• Broadcast of nine different programs for each territory (Mariana / Governador Valadares / Foz) in weekly radio programming, totaling 27 programs, air played 81 times on radio stations of several municipalities, from Mariana to Regencia.
• Production of video on the training courses for qualified manpower promoted by the partnership between Renova Foundation and SENAI.
• Dissemination and mobilization of the 2nd Business Round in Governador Valadares. The activity included a presentation of the demands of the suppliers of the water pipeline. Production of a radio program, WhatsApp message, release and e-mail to the mailing list of the city's Chamber of Shopkeepers. The event was covered, including pictures, to support the digital team.
• Visits were made to all works in the Mid Doce River region. The alternative water withdrawal pipeline for Governador Valadares was visited, as were the WTP of Recanto dos Sonhos, WTP of Sao Vitor and WTP of Galilee for alternative water withdrawal.
• Production of WhatsApp message and clarification note to the local press.
Mariana:
• PG008 - Reconstruction of Villages (Bento Rodrigues): preparation of the communication plan for the resettlement of Bento Rodrigues; communication plan for commencement of infrastructure works at the school; and planning and execution of the Family Festival, in conjunction with the Education program.
• PG008 - Reconstruction of Villages (Gesteira): implementation of the communication plan for the resettlement of Gesteira; communication actions to improve the assemblies with resettlement families.
• PG012 - Historical, Cultural and Artistic Memory: meetings with supplier and program staff for materials development, visitation itinerary and training of the Technical Reserve team.
• PG018 - Development and economic diversification: meeting with the team of the press and digital communications program. The objective was to define strategies to reinforce the dissemination of the Mariana Diversify Fund.
• PG033 - Environmental Education: assisted in the elaboration of communication strategies for the dissemination of the RFP for Young Leadership Training (interface with digital, press, radio and internal communication teams).
• PG034 - Preparation for environmental emergencies: meeting with the ComeSee team to define an itinerary for the visit by teachers and students of the Safe School project.
Ipatinga:
• PG005 - Social Protection: provided support in the production of a release on financial education workshops in the municipalities of Caratinga and Rio Casca. The goal was to provide guidance on financial planning and personal finance management. The event took place in partnership with the Brazilian Financial Education Association (AEF).
Governador Valadares:
• PG017 - Resumption of agricultural and livestock activities: definition of communication planning for the launch and mobilization of the ATER Sustainability RFP, which covers the towns and cities of Belo Oriente, Naque, Periquito, Governador Valadares, Alpercata, Galileia and Pena Counselor. Approximately 120 eligible institutions were mapped.
- production of content by the territory area, diagrams made by the institutional area and launched by the digital area;
- materials produced for the meetings: digital invitation, banner and pamphlet, besides the review of the PPT presentation;
- Other communication actions were also carried out, such as a radio program, a press release and briefing by spokesperson, and a statement on the temporary suspension of the RFP.
• PG033 - Education for the revitalization of Doce River: mapping dozens of institutions interested in the RFP for Training Young Leaders.
- production of radio programs, WhatsApp messages and dissemination through the Sesc Network.
• PG006 - Information, Service and Social Dialogue Center: thematic workshops were held in the ISCs of the Mid Doce River region on the work of Renova in that territory. Participation in the development of the event, production of newsletter and poster for mobilization, in addition to the RSVP card. The material was compiled and made available (institutional presentation, institutional video and magazine The Repair Path).
• PG032 - Improvement of the water supply system: production of signs for Electromechanical Assembly Works installed at the Water Treatment Plant (WTP) and alternative water withdrawal of Galileia.
Communication with the Press:
• Production of press kits and diverse contents (releases, Q&As, positioning).
• Preparation of spokespersons.
• Invitation to journalists to learn more about the new stages of the resettlement, especially of Bento Rodrigues.
• Publication of the article by director Cynthia Hobbs (Urgent and Necessary Debate), in the Correio Braziliense newspaper and replicated by local vehicles along the Doce River Basin.
• Progress regarding the resettlement of Paracatu de Baixo has also been highlighted and monitored at each stage, especially for Mariana vehicles.
• Dissemination of the dropped rate of the Develop the Doce River in Minas Gerais and Espirito Santo.
• Main proactive dissemination: actions for rural producers, Develop the Doce River Fund, RFP for Ombudsman, financial education workshops, meliponiculture in the River Mouth region.
• Reactive positions: compensation, progress of resettlements, assessment of repair works, technical advice for rural producers, reforestation, public hearing at the Legislative Assembly of Minas Gerais.
Institutional and internal communication:
• Distribution of “The Repair Path" brochure for employees of the Renova Foundation, Information and Service Centers, PIM offices, Dialogue team, press and other stakeholders of the Renova Foundation. The institutional material includes messages on the main deliveries of the repair, in addition to other contents such as the presentation and institutional video. Apart from the distribution of the printed and digital versions, the brochure is available for download from the Reparation Data page.
• One year of deployment of the “Conecta" application. The internal communication channel is based on the functionalities of a social network and allows the employees of the Renova Foundation to publish about what is happening in their respective regions, share their day to day using photographs, curiosities and stories related to the reparation process. About 500 people are part of the application’s network.
• Development of health and safety campaigns, with the following topics:
- Yellow May: the campaign invited employees to reflect on behavior in traffic. Contents were disseminated about speeding, tire maintenance, the use of seat belts and keeping a safe distance;
- Flu shot: The Renova Foundation has made the flu shot available as a preventive measure to keep its employees in good health. Dissemination occurred through e-mail and posts on Conecta, in order to reach the teams throughout the territory;
- Combat Dengue, Zika and Chikungunya: dissemination of clarifications on diseases transmitted by the mosquito Aedes aegypti, how to prevent and the main symptoms. The texts used were an e-mail and posts on Conecta.

Mariana:
• Meetings of the Interdisciplinary WG on Housing Rights, - downtown and in the rural area -, to present Renova's proposal to compensate for the difference between real estate inspected by the Registration program and those that will be delivered in the collective and family resettlements. In the WG of Rural Communities a proposal was presented to convert cases in which the property in the new destination differs in characteristics from its original property, in addition to updating the status of family resettlements and reconstructions, and presentation of the Tailings Management Plan.
• WG meetings were held with the community of Paracatu de Baixo to present the proposed schedule and methodology for the architectural design of the houses and of the public facilities projects of the collective resettlement, updating the status of the environmental and urbanistic licensing process of the host site, among other topics. The initial phases for elaborating the architectural project of the houses together with the families also continued.
• Regarding Bento Rodrigues, meetings were held with the Commission of Affected Parties and the WG of the community to present the work done by the Technical Reserve of the Renova Foundation; presentation of the methodology of the Diagnosis of Cultural References; presentation of the renovation project for the Nossa Senhora Aparecida oratory; and discussion about the fate of the sacred assets of the community. A meeting was held with the Bento Rodrigues soccer team to discuss the location of the soccer field in the collective resettlement and forms of compensation for the group.
• Three Participatory Workshops of the TIC of Mariana ("Casa do Jardim") for presentation and organization of the CAMBIA Festival; presentation of the scope of the Micro and Small Business Recovery Program; and construction of economic diversification activities.
Upper Doce River:
• In Barra Longa, meetings were held with the community of Gesteira to discuss guidelines for collective resettlement and to evaluate the construction of a WG to define the works. There was also a meeting with families from near the Exhibition Center to discuss the architectural design of the residences, and meetings with residents of the municipality to survey references and cultural groups.
• In Rio Doce and Santa Cruz do Escalvado, meetings were held that were attended by the Commission of Affected Parties and Public Authorities to clarify the recovery works of the reservoir of the Risoleta Neves HPP and fixing the cracks in residences in Santana do Deserto. Meetings were also held with the Civil Protection and Defense Community Center (NUPDEC) of Santana do Deserto and Novo Superbo on volunteering and training on risk perception, as well as the presentation of possible projects of alternative economic activities for Florestinha fishermen.
• In Ponte Nova, a workshop was held for diagnosis of the cultural impact on the Chopoto community.
Doce River Channel:
• Meetings with fishermen from Plautino Soares (Sobralia) and Ipatinga to clarify the construction of the compensation policy for "de facto fishermen".
• Meetings in Rochedo and Corrego Preto (Rio Casca) to provide information on the development of the indemnification policy for sharecroppers and residents of the community of Thomas (Sao Jose do Goiabal) to clarify the indemnification processes and transfer of Emergency Financial Aid.
Mid Doce River:
• During this period, meetings were held with residents of Naque for social hearings and receipt of demands related to the Emergency Financial Aid, Integrated Registration and Indemnification.
• In Periquito and Galilee, meetings were held with farmers to clarify the actions of the Resumption of Agricultural and Livestock Activities Program.
• In Tumiritinga, meetings were held with residents of the Liberdade Settlement to develop the Reviva project - aimed at recovering the region's springs -, clarification on possible impacts of the Governador Valadares water pipeline and discussion on female entrepreneurship.
Lower Doce River:
• Meetings with residents of Itapina (Colatina) and Marilandia, with the presence of the Secretariat of Social Assistance of Resplendor, to talk about reparation and compensation agendas in the territory and to listen to demands. Meetings were also held with the Association of Trash Scavengers and Sand Harvesters from Aimores to clarify on the construction of the indemnification policy for informal sand harvesters.
• In Resplendor, the actions of the Terrestrial Flora and Fauna Program were presented to residents of Vila Crenaque and the downtown area of the municipality.
• In Colatina, the actions of the Monitoring Program of the Doce River Basin were presented to residents of Maria Ortiz and the Fishermen’s Association of Vida Nova.
• In Aimores, meetings were held with the Public Authorities for the presentation of the Oasis Living project and discussion on the renovation of the Santo Antonio do Rio Doce school.
Doce River Mouth/ES Coast:
• Regarding the Pequeno River barrier, actions were taken to supervise and monitor the implementation of the Contingency Plan and the provision of assistance to families through the other programs; home visits for categorizing the families of Beira-Rio Avenue (Linhares) that are staying in temporary housing; and mobilization for precautionary inspections in the residences in Patrimonio da Lagoa (Sooretama).
• A Public Informative Session was also held for providing feedback to the fishermen who have not yet received assistance. In Linhares, a meeting was held with the community of Povoacao to answer questions about the reparation process and receipt of demands.
• In Vitoria, a meeting was held with the Union of Fishermen and Seafood Fishermen of Espirito Santo to present the deadlines and eligibility criteria for indemnification of vessels.
COMMUNICATION
Communication in the territories:
• Throughout all territories, there was the dissemination of a booklet and guidance on how to declare the amounts received by the Renova Foundation in the Tax Return, base year 2018. The initiative meets the demands of the Mediated Indemnity Program (PIM) and Emergency Financial Aid (AFE).
• In support of the Villages Reconstruction Program, related to the resettlement of Bento Rodrigues, we highlight the following actions:
development of presentations for the Housing WG and alignment of the speakers' presentations;
development of the tactical communication plan for the resettlement, with key milestones and detailed actions from May to December 2019;
organization of the inaugural event to initiate the infrastructure works of the school of Bento Rodrigues, communication with the press, digital communication and Educational program.
• For the Sustainable Land Use axis, specifically for the Socioeconomic and Environmental Adequacy Plan (Pasea), we support the development and production of content for material that will be used to provide feedback on the rural projects.
• A plan of action was created for the dissemination, mobilization and organization of a meeting for clarifications on the public water supply in Resplendor, coordinated by the Technical Board of Water Security and Quality. The Water Brochure was created with didactic clarifications on the topic, and invites to the event were distributed to the homes in the municipality. Informative messages were also sent through WhatsApp.
• Held on 04/16, this event was mediated by the Technical Board of Water Security of the Interfederative Committee, the State Department of Environment and Sustainable Development and the Institute for Water Management of Minas Gerais. The meeting discussed the definitive solution for the water supply in town, which is now carried out by means of water tank trucks. The meeting was attended by the general public, commission of affected parties, councilors, mayor, Prosecution Service, religious leaderships, among others.
• A folder was printed with answers to the main concerns of the residents of Beira-Rio Avenue, who were transferred to hotels in Linhares due to the structural risk in the Pequeno River barrier - as indicated by an inspection by engineering. The material was intended to formally respond to key issues relating to indemnification, financial compensation, the move to temporary housing, etc.
Communication with the Press:
• Media relations plan.
• Press kits and production of several contents (press releases, Q&As, positioning).
• Preparation of spokespersons.
• Crisis management plans.
• In April, the main focus was on the dissemination of the methodology for the De Facto Fishermen, a policy under construction by the Mediated Indemnity Program, first posted on Agência Brasil and replicated by dozens of web portals.
• CEO Roberto Waack gave an interview to Profession Reporter, a TV program by Rede Globo, about the collapse of Dam 1 of the Corrego Feijao Mine in Brumadinho (MG), and showed the status of the works to remediate the Fundao collapse.
• At the end of the month, local press of Governador Valadares was able to observe the progress of the works of the water pipeline for alternative water withdrawal in the municipality.
• Main proactive disseminations: GV water pipeline, reopening of the Barralonguense stadium, digital communication system of the Ponte Nova Military Police, World Water Day, embroiderers and pastry bakers of Barra Longa, progress in Paracatu de Baixo resettlement.
• Main reactive positions: budget, indemnification, taking stock of repair works, progress of socio-environmental programs, GV water pipeline, evacuation of families along the Pequeno River, Linhares.
Internal institutional communication:
• Launch Reparation Data - CIF:
In order to meet the rights of the public to access information on the reparation in a comprehensive, transparent and public way, the Renova Foundation has made progress in the accountability model of its actions. End April, it launched the page “Reparation Data”, a permanent channel on Internet that contains a quarterly balance, taking stock of the main areas of the fronts of actions undertaken and the official documents of accountability.
For the dissemination of information on the recovery of the Doce River Basin, the page was launched in the form of a public informative report published on April 28 in 40 national, regional and local print media (throughout the impacted stretch) and 27 online portals, as well as sharing it through the social networks of the Renova Foundation. The report in the media focused on accountability and its content replicated the data that takes stock of the reparation works until March/2019.
• Coordinated dissemination actions were also put into practice and involved:
Institutional Public
Update of the The Repair Path booklet, available for download on the Reparation Data page;
Issue of the newsletter "No Caminho" was sent to more than 6 thousand contacts, which include representatives of the institutional public of the Renova Foundation and staff;
Letter to stakeholders.
Internal Public
Post and explanatory video for the internal public published on the Conecta application;
Paper for leadership and message through WhatsApp;
Q&A for leadership;
Conecta Third Parties dedicated to the launch of the Reparation Data page;
Newsletter for staff.
CUSTOMER SERVICE CHANNELS
• Mobilization of the ISC agents to present the Income Reports and to collect questions about the documents that were made available, acting on a case-by-case basis and facilitating the interaction with the Indemnification and Financial Aid Programs and the Renova Tax and Financial areas, responsible for technical guidance.
• Study on strategical improvements to the service offered through the Information and Service Centers, aimed at identifying opportunities for immediate and long-term action.
• Itinerant ISC in the municipality of Baixo Guandu (ES), on April 4, 2019. Most of the people who came had questions about the integrated registration process. The districts of Senhora da Penha (Fernandes Tourinho) and Ipaba also received a visit by the Itinerant ISC in April 2019.
• Training of ISC agents on Conflict Management, which seeks to reflect on interpersonal relationships at work and how they imply day-to-day work.
• Participation of analysts from the ISC of the municipality of Mariana in the Interdisciplinary Working Group on Housing Rights on April 23, 2019, at the Convention Center. The event, which takes place monthly, is an initiative of the Prosecution Service in partnership with the Renova Foundation and communities from Mariana, focusing on issues of collective interest.
• Analysis and emphasis on consistent resolution of the tickets that were completed and are still in progress, from the years 2017 and 2018.
OMBUDSMAN'S OFFICE
• Ticket management (ensuring proper registration, qualification, urgency and response to complaints and denunciations related to repair and remediation processes).
• Consolidation of the new service model with an exclusive area for improvements in the Ombudsman's Office service processes.
• Improvements in ticket response processes.
• Verifications of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes.
• Review of the cases together with the programs and legal support for referrals.
• Report of recommendations PIM/AFE/Registration.
• Reply to Letter no. 111/2019 PRM/COL - MAF denunciation PF/ES (Federal Police of Espirito Santo).
• Reply to Ramboll Letter SEQ18726/2019/GJU.
• Provided support in the response to Human Rights Letter SEQ1887/GJU/2018 (2019).
• In April 2019, 193 tickets were opened through the Ombudsman's Office. The number of tickets is lower than in March and compared to the last quarter of 2018 (average of 546 new tickets/month).
• In April 2019, 66% of the tickets registered by the Ombudsman's Office were non-anonymous, of which 44% were registered through agents of the Ombudsman's 0800 line, 28% through the website and 15% were complaints forwarded by the customer service channels - indicating the receipt of complaints through the channels regarding cases of social vulnerability and/or possible negligence in service by the Renova Foundation.
• In the consolidated section, 64% of the tickets opened in April refer to complaints regarding the Renova Foundation processes and deadlines. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing. In total, the Ombudsman's Office finalized 74% of the complaints and denunciations.
• In April 2019, 750 tickets were completed (635 justified and 74 non-justified), and 3% of the tickets were not qualified for verification (data insufficient or out of scope). Of the justified tickets received, 79% are complaints about deadlines and procedures and 9% of improper granting of Financial Aid and irregularity in the indemnification process.
• End April, there were 1,696 open tickets at the Ombudsman's Office.

Social Dialogue
Mariana: The Working Group on Housing Rights held a meeting to present the status of the resettlements and discuss the timeline of new households and compensation, among other issues. A WG was held with the rural communities to present a conversion proposal for family resettlement cases, discussion of community demands (telephony, street lights, maintenance of access roads, etc.). “ComeSee” events were held with the community of Paracatu de Baixo to exchange experiences and construct proposals for resumption of productive activities. It also included an assembly to provide feedback and vote on the landscaping and paving projects of the collective resettlement of which the methodology was previously constructed together with the WG of the community. The group also requested inspections in the impacted area of Paracatu de Baixo, accompanied by a representative of the Commission of Affected Parties, to verify locations that need maintenance by the Renova Foundation. Underway with the community of Bento Rodrigues are the stages for elaborating the housing projects together with the families, and so are the meetings of the Working Group regarding the conceptual project of the health center and licensing of the cemetery. Furthermore, continuity of visits of the families to the lots and initiation of visits for the collection of signatures for the following: declaration of understanding of the reparation modalities of the right to housing; term for visiting the construction site of the collective resettlement; and term for approval of the architectural design of the residence. Furthermore, a Perceptual Mapping Workshop was held to diagnose communal cultural references in Camargos, and the 16th Participatory Workshop of the TIC Mariana ("Casa do Jardim") was held to evaluate the Folia and Art event and discuss new proposals.
Upper Doce River: In Barra Longa, a meeting was held with the Municipal Council to discuss the actions developed by Renova in the territory, and an assembly was held with the community of Gesteira on the eligibility for Emergency Financial Aid and indemnification. Meetings were also held with the Civil Protection and Defense Community Center (Nupdec) of Gesteira (Barra Longa) and Merengo (Santa Cruz do Escalvado), on volunteering work. A meeting was also held with the Commission of Affected Parties of Santa Cruz do Escalvado for the preliminary presentation of the results of the Social-Cultural Diagnosis in the territory, and a meeting with rural producers of Barra Longa to present the Analysis of Forest Restoration Opportunities and debate on the sales of agroforestry products.
Doce River Channel: Meetings were held with the Commission of Affected Parties from Penha (Fernandes Tourinho) and fishermen from Ipaba do Paraiso (Santana do Paraiso) to present the proposal of the methodology of the indemnification policy for "de facto fishermen". There was also a meeting with residents from Firma Araujo and Biboca (S. Jose do Goiabal) for clarification on indemnification criteria for subsistence fishing.
Mid Doce River: Meetings were held with leaders of Pedra Corrida (Periquito), the Naque Residents Committee and rural producers of Conselheiro Pena on the repair and compensation actions in the territory, besides a meeting with trash scavengers of Conselheiro Pena on the resumption of productive activities. In Tumiritinga, there were meetings with young people about actions for the recovery of springs and water quality, as well as with residents of the Cachoeirinha Settlement and the Association of Individual Rural Producers of the California Farm (Apifc) on the contracting of Technical Assistance and Rural Extension. In Conselheiro Pena, a meeting was held with fishermen to clarify the proposal for the “de facto fishermen” indemnification policy.
Lower Doce River: Meetings were held with the Association of Trash Scavengers (Avec), Residents’ Association of Rosario I and II (Baixo Guandu) and residents of Igrejinha and Barra do Manhuacu (Aimores) on repair and compensation agendas in the territory. The Tailings Management and Water Monitoring actions were presented to the Itueta Residents Committee and the Renovo do Vale Fishermen's Association (Baixo Guandu). In Resplendor, the actions of the Economy and Innovation area of Renova were presented to residents of the municipality, and they were informed about the call "Economic Entrepreneurship for Eastern Minas Gerais".
Doce River Mouth / ES Coast: In Linhares, meetings were held with representatives of settlements in the river mouth area and associations from Povoacao, for clarification on repair and compensation actions in the region, as well as with the Povoacao and Regencia communities on local projects. In Vitoria, a forum was held with shrimp fishermen on eligibility documentation for indemnification. Regarding the barrier of the Pequeno River, information was provided to affected families in Linhares and Sooretama, in compliance with the Contingency Plan for emergency situations.
Communication
Communication in the territories: In March, in the sphere of the Mediated Indemnity Program (PIM) and Emergency Financial Aid (AFE), we disseminated data on service attendance / payment and positioning on 2018 Loss of Profit. Dissemination of Q&A, booklet and WhatsApp message on the payment and income reports relating to the 2018 Income Tax Return. Planning of the major themes of the 2019 PIM/AFE and joint action with the communication fronts to provide quick guidance and responses to the territory. In support of the PG008 Reconstruction of Villages program, we highlight:
- Production of totems with information regarding the Lavoura lots for families visiting the Bento Rodrigues resettlement.
- Production of 3D maps of the Bento Rodrigues site, for on-site use, social networks and ComeSee events.
- Development of material with specifications of the resettlement, for distribution among those affected (Bento and Paracatu).
- Participation in the Housing WG (with themes related to the Bento Rodrigues and Paracatu de Baixo resettlements).
- Definition of the communication work flow within scope of the resettlement program.
- Dissemination of the seedling planting event at the PPA of Lavoura in the “Jornal da Comunidade” Newspaper.
In addition, in support of the program in Paracatu de Baixo, communication materials were developed for the assembly for voting on the paving project (PPT, flyer and banners). In March, for the community of the Juparana Lagoon region, there was a definition of strategies, logistics and production of pieces for making the Beira-Rio Avenue community aware of the emergency simulation and mobilize them to participate (banners, invitation, folder for documents, plastic raincoat, flashlight, refrigerator magnet with the contact info of Renova and Civil Defense, informative folder about the contingency plan and an institutional folder).
On Renova Radio, the following topics were discussed in March: Carnival programming in the river mouth region, supported by Renova; launch of Foz website, featuring touristic events in the communities; job vacancies; initiation of water blending in the WTP in Regencia; dissemination of the projects that will be put into practice by Instituto Elos; De Facto Fisherman in Povoacao; Sebrae training workshops, with a focus on tourism in Regencia and Povoacao; evacuation of families from Beira-Rio Avenue due to the critical status of the barrier structure.
In support of the programs, stands out, in the scope of the program PG004 - Protection and Recovery of the Quality of Life of Other Peoples and Traditional Communities - the content meeting for the production of the Jornada Newspaper for the Quilombolas of Degredo, focusing on issues that were listed previously in meetings with the community. In Regencia, in support of PG032 - Improvements in Water Supply Systems - a positioning was produced for the community, giving explanations for the lack of water.
Communication with the Press: In March, the Renova Foundation held its 5th meeting with the press, where it presented the 2019 planning and the prospects of indemnification, resettlement and implementation of the TAC Governance. The press office acted proactively to keep the press informed about the evacuation of the families of Beira-Rio Avenue, in Linhares (ES). Press releases were issued and interviews were given to the media. TV Record has broadcast a series of four news reports addressing the status of the repair works, drawing attention to the deadlines and core issues such as resettlement, indemnification, and environmental recovery. The resettlement was also covered on the National News (Jornal Nacional). Main proactive dissemination: 2019 budget, Juparana Lagoon, WTP of Regencia, IUCN meeting and article, World Water Day. Main reactive positions: budget, water quality monitoring.
Institutional Communication: The production of the NO CAMINHO bulletin began in March as part of the integrated actions to disseminate the main repair and compensation actions in the Doce River Basin. The communication vehicle has the following priority target audience: opinion formers, representatives of public authorities, members of academic and research institutions, associations, members of river basin committees, etc. The bulletin is a supplement to existing tools, such as the magazine Dois Pontos, the institutional presentation, the institutional video and the booklet "On the Road to Recovery". Updates on the 42 programs and projects underway in the region from Mariana to the Doce River Mouth, are presented on a weekly basis. The objective is to disseminate the knowledge acquired by the Renova Foundation with the implementation of these actions.
Engagement Internal Public: In March, a new phase of the plan was put into practice for engaging employees through Conecta, an internal communication application based on the functionality of a social network. Aimed at disseminating its services, solutions, benefits and processes, four fictional characters (people) were created to represent different internal areas, such as Technology and Systems, Health Care and Safety, People Management, and Administrative Services. The characters have their own profile and interact with the collaborators in the application, providing information and answering questions. Another novelty was the provision of access to Conecta to a group of employees of the partner companies in service of the Renova Foundation. The objective is to evaluate the behavioral interaction of these partners in the application, in an integrated way to the actions of internal communication. Since October 2018, around 700 third-party employees have received a newsletter with relevant information about the reparation process and for their working routine. The month was also marked by the preparation of the internal public for the launch of the “Renova Foundation Values” campaign, scheduled for April. The initiative comes from the People Management area, and the Communication area assists with planning and mobilization. In March, actions were structured to stimulate reflection on the values established for the organization: commitment to delivery, integrity, integration, collective construction and diversity. Communication pieces that generate interaction between people, videos, and mirror frames with messages for reflection, were some of the actions of this phase of the campaign, which involved about 60 locations with actions of the Renova Foundation teams. Also this month, the Communication team presented to the Compliance area a plan with proposals for actions for the year 2019. The objective is to promote knowledge and awareness about the pillars of the Integrity Program; reinforce the value integrity and its importance in the daily routine of employees; disseminate the standards established by the Renova Foundation; and introduce transparency as one of the assets to achieve a healthy environment.
Customer service channels
Together with the programs, implementation of an action plan for handling the liability of Registration, Indemnification and Financial Aid requests.
Analysis of cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.
Analysis and consist resolution of the tickets that were completed and are still in progress, from the years 2017 and 2018.
Initiation of the implementation of the Inclusive Special Communication Solution (TSPC-CAS) for priority service to people with hearing and speech impairments, through a specific telecommunication device. The new solution will be released to all communities.
Mobilization of ISCs attendants in the delivery of income reports: making contact with the people of the communities to communicate that the reports that came back from the post offices are now available at the ISCs for pick-up. Correspondence addresses are being updated in the SGS system as a way to mitigate the recurrence of this problem in future years.
Participation of analysts from the ISC of Mariana in the Interdisciplinary Working Group on Housing Rights, held on March 12, 2019, at the Convention Center of the municipality. The participation of the team in this collective meeting aims to provide greater interaction and engagement of the ISCs customer service team with the issues and actions related to the resettlement processes and other issues addressed at collective meetings in order to improve communication with those who seek our services.
Participation of ISC representative in the Public Informative Session in Belo Oriente (MG) held on March 19, 2019.
Itinerant ISC in the municipality of Periquito (MG), on March 14, 2019.
Training of ISCs agents in the following topics: Conflict Management (refers to a constant training process, which seeks to reflect on interpersonal work relationships and how they imply in the day to day of organizations); Information Security (in this training, agents are trained to preserve confidentiality, integrity and availability of information within the system used by companies and customers).
Participation of the team of agents, supervisors, coordinators and quality area of the 0800-line and Contact Us in the ComeSee Program. The team of 125 employees was divided into groups of 25 to participate in the event, occurring since February 2019. The last group will participate on April 12. The objective is to increase the knowledge of the agents and team in general, in relation to the work carried out by the Renova Foundation in the region of Mariana and Barra Longa, in Minas Gerais. The ComeSee program provides a rich and great learning experience for those who attend to the impacted public, by phone and e-mail, contributing to a more humanized and qualitative service, based on this experience.
Ombudsman's Office
Consolidation of the new service model with an exclusive area for improvements in the Ombudsman's Office service processes.
Improvements in the investigation processes of denunciations and in the recommendations together with the programs, managers of the territories and customer service channels, as well as improvements in the ticket response processes.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification - review of the cases together with the programs and legal support for referrals.
Reanalysis of all denunciations completed as non-conclusive.
Providing support in the process of drawing up the announcement for hiring the General Ombudsman - TAC Governance.
Forwarding of denunciations that indicate the committing of possible illegal acts and meeting with competent external bodies;
Monitoring of denunciations sent to the State Prosecution Service (MPF-ES) and Federal Police (PF-ES) on possible committed illegal acts and thus to evaluate the adoption of legal measures that they deem fit.
Response to official letters: two from the Federal Police of the State of Sao Paulo; two from the Public Prosecutor’s Office of ES (Colatina and Linhares); one from the Public Defender's Office of ES; one from the MPF-MG; one from the Public Prosecutor's Office of MG.

Participation and social dialogue
Mariana: in Paracatu de Baixo, three roundtables were held for discussion and specification of the projects concerning the landscaping, paving, water supply and sewage treatment of the community, of which the results were presented on 02/28 and with a methodology and deadline previously agreed in meetings of the Working Group. There were also visits to the WWTPs Confins and Arrudas to clarify doubts about the model that will be implemented in the collective resettlement, and discussions regarding the safeguarding of cultural goods. In Bento Rodrigues, the visits for the participative design of the new houses continued and the visits to the lots of the land for collective resettlement were accompanied. Two meetings were held with residents of Monsenhor Horta to discuss the hiring of local labor. The 14th and 15th participatory workshops of the TIC Mariana ("Casa do Jardim") were also held to validate the planning of the Pre-Carnival Festivities and Art and of the ComeSee event.
Upper Doce River: in Barra Longa, a meeting was held to clarify the Traditions Study underway in the territory; meeting with Public Authorities and youth participating in the project "The Future of the Doce River is You", for discussion on the implementation of the territorial development project in the district; meeting with the Municipal Department of Education to present the interventions carried out in the school of Gesteira; and forum for discussion on the next steps for the collective resettlement of the community. In Rio Doce and Santa Cruz do Escalvado, meetings were held to present the project "The Future of the Doce River is You"; presentation and discussion of actions to resume aquaculture and fishing activities and historical, cultural and artistic memory activities; as well as the continuity of the activities of the Community Corps for Civil Protection and Defense (Nupdec).
Doce River Channel: in Ipaba, Fernandes Tourinho, Bugre, Sao Jose do Goiabal and Dionisio, meetings were held with local entities to provide feedback on the Call for Projects “Economic Entrepreneurship in Eastern Minas Gerais”. Meetings were held with fishermen from Sao Jose do Goiabal, Rio Casca and Ipatinga and rural producers from Ipaba to clarify the indemnity payments for loss of profit. In Corrego Novo, the actions for the resumption of agricultural activities were presented.
Mid Doce River: meetings were held with sand fishermen and street recyclers of Conselheiro Pena to clarify doubts and provide feedback about the creation of the indemnity policy for the category; meeting with residents of Naque for negotiations on the Financial Aid payments for public agents; and meetings in Cachoeira Escura (Belo Oriente) and Liberdade settlement (Periquito) for clarification on the indemnity payments for loss of profit.
Lower Doce River: meetings were held with communities and representatives of entities in Resplendor, Baixo Guandu and Itueta to build agendas on the actions of the Renova Foundation in the region. Also presented were the actions of the programs Resumption of Aquaculture and Fisheries Activities; Tourism, Culture, Sport and Recreation; and Tailings Management, besides a meeting with youth from Maria Ortiz (Colatina) on the project "The Future of the Doce River is You".
Doce River Mouth / Espirito Santo Coast: meetings were held in Regencia and Entre Rios (Linhares) to clarify on the quality of the water made available to the communities and to propose a palliative solution for local water supply. Meetings were also held with the municipality of Linhares about the water supply of the community of Degredo; with residents of the municipality to present the actions for monitoring the quality of fish; and with the communities of Patrimonio da Lagoa (Sooretama) and Beira-Rio avenue (Linhares) to clarify the contingency plan and the indemnification process. This month, there was also a meeting with Shrimp fishermen from Vitoria to discuss the indemnification policy for this public and documentation proving the damage caused to boat owners. In addition, there was a meeting with the community of Degredo to present and validate the Quilombola Basic Environmental Plan (PBAQ).
Communication
February was strongly influenced by the repercussion of the Feijao mine dam collapse in Brumadinho. The issue generated questions about the status of the repair of the Doce River Basin, and especially about the indemnity payments, resettlement and tailings management. Faced with this demand the communication plan followed its course, focusing on the repair works and related topics.
Throughout the territory, from Mariana to the river mouth, the communication channels for the affected people maintained their role of clarifying doubts regarding the impact on the Doce River Basin and the continuity of the actions of the Renova Foundation. Radio programs, in this context, also reinforced the message of continuity of the actions.
Other integrated communication actions were carried out focusing on the internal public, population of affected municipalities, society in general, press and other opinion formers, in an informative way and positioning on the scope of action of the Renova Foundation in the region of the Doce River Basin.
Messages on the main deliveries of the repair up to 2018 were reinforced by the completion of an institutional video, a multimedia product that, together with the Repair Booklet and institutional presentation, reports on the progress of the work by the Renova Foundation. Dissemination is scheduled for March. The following are other actions by the communication front this month:
Communication with the Press
The decision of the Federal Court in Ponte Nova has put in question the reimbursement of the extraordinary expenses to the municipalities. In the second half of February, the Renova Foundation proactively created contents relevant to the repair area, with the advances of the Paracatu de Baixo resettlement, actions regarding tourism and recreation in Mariana and in the river mouth area, and the partnership with ICMBio for the recovery of the Santa Cruz Wildlife Refuge
Main proactive disseminations: accountability, loss of profit, extraordinary expenses, TAC Candonga. Main reactive positions: collapse of Vale dam in Brumadinho, loss of profits, extraordinary expenses, indemnification, general progress of the actions of the Renova Foundation.
Communication with Territories
In February, materials were prepared for the Mediated Indemnity Program (PIM) and Emergency Financial Aid (AFE) on the 2018 loss-of-profit payment: Q&A, statements and communications through WhatsApp. Materials were also produced for the initiation of the Pilot Project for De Facto Fisherman, in Conselheiro Pena, and informative materials on individual assistance in Povoacao and Regencia, in Linhares, Espirito Santo.
To clarify on 2018 tax return and income reports, materials were prepared for those affected to provide guidelines on how to declare indemnity payments, loss of profit and AFE.
In the same period, on the Resettlement front, a Visitors Guide was made for welcoming families of Bento Rodrigues in the Support Center for Affected People. Another delivery was the informative material on the resettlement guidelines, for distribution to the families of Bento Rodrigues, to help them in their decision on which type of resettlement to choose.
For the community of the Juparana Lagoon region, a kit was prepared to be delivered to residents of Beira-Rio Avenue during the emergency simulation. The action also included: preparation of questions and answers and standard communications - for different publics, considering the emergency scenarios of the contingency plan -, printing of the folder on the contingency plan and a fridge magnet with emergency contacts for distribution in the meeting with the residents.
In the weekly radio programming, eight different programs were broadcast for each territory, totaling 24 programs this month, on more than 20 radio stations in 39 municipalities from Mariana to the Regencia.
ComeSee received 93 participants. Among them were employees, third parties, call center and suppliers, Santana do Deserto community, civil society and representatives of WWF-Brazil and USP.
Engagement Internal Public
Attention for the physical and mental health of the employees motivated the first 2019 Roundtable discussion. Initiative of the People Management sector, it received support from the communication team in the engagement for participation and reinforcement of messages about self-knowledge and how to deal with the adversities and challenges of everyday life.
This month, to raise awareness on the Carnival holidays, contents were also published on traffic safety and respect.
Customer service channels
Together with the programs, implementation of an action plan for handling the liability of Registration, Indemnification and Financial Aid requests.
Analysis of cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.
Ombudsman's Office
In February, the Ombudsman's Office continued the management process of the tickets (ensuring proper registration, qualification, assessment and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
presentation of results and clarification on the Ombudsman's Office to Management;
total approval of Program 006 - Communication, Participation, Dialogue and Social Control - by the Technical Board of Communication;
further timely handling of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
reanalysis of denunciations that were closed as non-conclusive;
continuity of the Ombudsman's Office communication plan - planning of permanent and itinerant dissemination actions according to the territorial context, preparation of an announcement for publication in the main printed and digital newspapers in the Doce River region;
readjustments to text for notice of the General Ombudsman.

Participation and social dialogue
Mariana: In Paracatu de Baixo, four meetings were held by the Working Group (WG) to, among other points: present the methodology for thematic open discussions; validate participatory design procedures for new homes; and forward actions of the process to map material and immaterial cultural assets of the community. On the latter, two workshops were held on community routines and lifestyles. A visit was made to the host area of the resettlement to verify the presence of large animals. In Bento Rodrigues, a WG meeting was held to present a proposal for the use of the ruins of the Sao Bento Chapel. There was a meeting of the Interdisciplinary Housing WG to discuss new centers, inconsistencies found during inspections and updates on the collective resettlements. The Interdisciplinary Rural Housing WG held its first meeting and discussed family resettlement and telephone services in the communities. The 12th and 13th participatory workshops of the Casa Jardim were also held to evaluate the "Garden in Serenata" event and to draft the center’s communication plan. Also worth mentioning is the meeting with the community of Monsenhor Horta to discuss the impacts of the reparation in the community and evaluation of the projects of the initiative "Dreaming about a future Doce River".
Upper Doce River: in Barra Longa, a meeting was held with the Technical Board of Health and technical advisory body to discuss the Health Action Plan of the municipality. There were also meetings with public authorities regarding the water supply in Barreto and Gesteira and infrastructure works; presentation to the town councilors of the activities developed by Renova; and meetings with taxi drivers and local traders to collect demands. In Rio Doce and Santa Cruz do Escalvado, meetings were held with the local commissions to provide feedback on the auto-recognition lists and to discuss the licensing for the Floresta Farm.
Doce River Channel: in Sao Jose do Goiabal and Pingo D’Agua, meetings were held to clarify the new indemnification criteria for subsistence fishing and "de facto fishermen". Also worth mentioning are the meeting in Rochedo (Rio Casca) on water supply, the meeting of the 2nd phase of the Oasis Living project in Reves do Belem (Bom Jesus do Galho), and the meeting with the Residents’ Association of Baixa Verde (Dionisio) on the Tender “Economic Entrepreneurship for Eastern Minas Gerais".
Mid Doce River: in Belo Oriente and Governador Valadares, meetings were held on the Tender "Economic Entrepreneurship for Eastern Minas Gerais". In Naque, there were more meetings with the Residents Commission to clarify doubts about the reparation. In the district of Cachoeira Escura (Belo Oriente), a meeting was held on the impacts suffered due to the deposition of tailings in the waterfall near the village. In Pedra Corrida (Periquito), a meeting was held to clarify the progress of the reparation actions. Whereas in the Nova Esperanca neighborhood strategies were discussed for the maintenance and improvement of the local square as part of the project "The Future of the Doce River is You".
Lower Doce River: meetings were held with representatives of entities from Colatina and Itueta for the collective construction of agendas on the actions of the Renova Foundation in the region related to the reparation process. Also this month, the Dialogue team met with sand harvesters from the region to inform them on the negotiations regarding the indemnification process.
Doce R. mouth/ES Coast: meetings were held with the Regencia Residents Association to clarify on the water quality; meeting with SAAE on the Areal water supply; meetings with the Fishermen's Association of Regencia to provide feedback on the mapping of "de facto fishermen"; and providing support during the presentation of the projects of "The Future of the Doce River is You". Moreover, there were discussions with the local public authorities about the service provided in Social Assistance and Health to the families living in the surroundings of the Pequeno River barrier, as well as a meeting with farmers affected by the flooding. In Fundao, Linhares, Aracruz and Sao Mateus, meetings were held to present, discuss and validate the diagnosis of the impact on tourism in the municipalities.
Communication
Institutional Communication
The book "On the Road to Recovery" was made for institutional use and includes messages about the main deliveries of the reparation. Written in October 2018, three years after the Fundao dam collapse, the book was updated with information up to December 2018. Starting January 2019, the book includes a kit with other contents (institutional presentation and updated minidocs), used to support the Institutional Relations actions.
This month, the Communication team also produced institutional material summarizing the main actions of the Renova Foundation until 2018, in a clear and visual way. The content was shared with the internal public, press, opinion formers and other stakeholders of the Renova Foundation.
Communication with Territories
In January, in the context of the judicial decision that authorized the discount of the amounts paid as Emergency Financial Aid (AFE) from the amount to be paid as Loss of Profit, a statement and a Q&A document were produced on the subject to be communicated by the teams in contact with those affected. The statement was shared on a radio show. To ensure the alignment of the messages, support was provided during training of the customer service channels, ISC, CIM and Dialogue teams. A letter was also drawn up for those affected.
Based on the first news reports about the dam collapse, communications were sent to communities through WhatsApp. In the first place, to express solidarity with the victims and their families, but also addressing doubts regarding the possible impact in the Doce River basin and the continuity of the actions of the Renova Foundation. A video was also shared with a message from Roberto Waack, reinforcing the Renova Foundation's commitment to the reparation process. The radio programs in the week after the collapse were dedicated to the theme, always reinforcing the message of continuity of the works.
The “Voice of the Community” Newspaper was published and distributed in Mariana. The edition highlighted the necessary steps for the resettlement of Paracatu de Baixo and the opening of the Support Center for the Affected People on the Lavoura site, so that the community can follow the progress of the works from up close.
In the weekly radio program, ten different programs were broadcast for each territory, totaling 30 programs per month on more than 20 radio stations of 39 municipalities, from Mariana to Regencia.
ComeSee received 47 participants, among them youth from the project "The future of the Doce River is you", in partnership with Instituto Elos, members of the Rosa Fortini Technical Advisory Body and staff of the Foundation.
Also in October, anxiety rose in the territories about the statutes of limitations to start lawsuits. Thus, the Communication team worked on a timely feedback on the main doubts of those affected.
- Total events since beginning: 101.
- Total visitors since beginning: 2,034.
Support to Programs: Throughout the month of January, the Communication team supported the following programs: PG01/02/21 / PG08 / PG11 / PG15 / PG20/ PG21 / PG23 / PG31.
Customer Service Channels
Monitoring and providing assistance in the implementation of actions to handle the tickets of people classified as "not located" in the Register.
Implementation of an action plan in conjunction with the Programs for handling the liability of Registration, Indemnification and Financial Aid requests.
Analysis and support in handling cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.
Ombudsman
The Ombudsman's Office team continued handling the tickets (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding reparation and remediation processes), in addition to the following activities:
Training with supplier to implement improvements to the Ombudsman's Office service processes.
Presentation of results and clarifications about the Ombudsman's Office to Management.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases together with the programs and legal support for referrals.
Reanalysis of denunciations that were closed as non-conclusive.
Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context; preparation of an ad for publication in the main printed and electronic newspapers along the Doce River.

CUSTOMER SERVICE CHANNELS

Monitoring and providing assistance in the implementation of actions to handle the tickets of people classified as "not located" in the Register.

Implementation of an action plan in conjunction with the Programs for handling the liability of Registration, Indemnification and Financial Aid requests.

Analysis of cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.

COMMUNICATION

In December, support was provided for the organization of the second Oasis Experience Module, on 12/7, 12/8 and 12/9, in Reves do Belem, community of the municipality of Bom Jesus do Galho (MG). Communications were created to disseminate the Communal Work session and to mobilize the residents. This was done through WhatsApp messages, cars with speakers and local press coverage. Another WhatsApp message was produced with the results of the Communal Work session, showing the square that was built by the residents during the Oasis Experience, a collaboration between Instituto Elos and the Renova Foundation.

Among the communication channels directed to the affected people, the Jornada Naque, Periquito and Belo Oriente bulletin reached its second edition in December. The production of the bulletin involved content meetings, content creation, formatting, revision and distribution. In the weekly radio program, 8 different programs were broadcast for each territory, this month totaling 24 programs, on more than 20 radio stations of the 39 municipalities from Mariana to Regencia, in Espirito Santo.

The ComeSee program received 5 groups of visitors in December: PMMG - Environmental Policing Course; Delegation of Journalists of Folha de São Paulo; CPCD - Barra Longa; Candonga - Santana do Deserto Community - Rio Doce; and Employees.

In response to the demand of the Working Group (WG) of Water, this month the Water Brochure was produced. This material contains guidelines on the different processes of water withdrawal, treatment and distribution throughout the territory.

The Communication team also provided support in the organization of the CIF and CBH-Doce Technical Seminar "Projects for the Recovery of the Doce River and Coastal Zone", with verification of information, logistics and production of the event.

Communication actions that accompany the resettlement process are underway. Material was produced for a presentation on Wastewater Treatment Systems (ETEs) to the communities of Bento Rodrigues and Paracatu de Baixo. The first visits of affected families to the Lavoura site were also organized to evaluate their lots. These visits took place on 12/10, 12/12 and 12/14.

A meeting was held on 12/11 with affected people of Bento Rodrigues and Paracatu de Baixo, the Commission of Affected Parties, Technical Advisory Body and the Prosecution Service, to clarify any doubts about the contracting process for companies regarding the resettlement works.

In its communication with the Press, the main proactive action in December was the dissemination of material taking stock of the repair actions in Mariana, which generated great repercussion in local media, with infographics and release of an interview by the Renova Foundation. It also served as support material for Institutional Relations actions.

This month, other proactive press releases addressed the following topics: progress in the regularization of the works in Paracatu de Baixo, a new Tender for proposals in partnership with the Minas Gerais Research Support Foundation (Fapemig), socioeconomic actions, budget 2019.

Among the main reactive positions were discussions about the reimbursement to municipalities for extraordinary expenses arising from the Fundao dam collapse and the UN's critical report on reparation actions and the lack of definition in the case of the Espirito Santo fishermen.

In the Institutional Communication sphere, ads were placed in local newspapers in the Doce River region about the Ombudsman's Office. The objective was to guide on how to contact the channel and to describe its purpose. The campaign includes 25 newspapers and 20 portals in circulation in the impacted municipalities between Mariana and Linhares. So far, 17 communication channels have already published the ad.

Among the actions for the internal public, the enhancement of the Connect App, a channel for employee engagement, made great progress in December. A qualitative research was conducted with users, through the formation of focus groups, in order to understand more about what they think about the application and how they use it. These impressions were analyzed and will form the basis for formulating new actions of engagement.

This month, to reinforce the actions of stimulating a safe work place the employee engagement campaign received support from the Communication team. It was decided to address the issue of safety in a comprehensive manner, including information on traffic safety, hazardous materials, contact with venomous animals, among others. The following were created for internal dissemination: several Conecta posts, a poster, a WhatsApp message and videos on the topic.

OMBUDSMAN’S OFFICE

Presentation of results and clarifications about the Ombudsman's Office to the Advisory Board.

Helped answering the letter of the UN Commission on Human Rights (OHCHR).

Creation of addendum for the contract with the supplier to implement improvements to the Ombudsman's Office service processes.

Review of indicators and improvements in timely processing of denunciations and recommendations together with the programs, territorial managers and customer service channels.

Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases with the programs and legal support for referrals.

Reanalysis of denunciations closed as non-conclusive.

Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context.

DIALOGUE

Mariana: In Paracatu de Baixo, 4 WG meetings were held to clarify points of the Bill that creates the ADIES for resettlement, scheduling a visit to the Sustainable WWTP model and proposing a methodology for studying cultural assets. The Bill was also the subject of a public hearing and thereafter approved. In Bento Rodrigues, a meeting was held with the community to present the Sustainable WWTP model, continuity of visits for construction of individual housing projects and take note of "sensitive cases" within the resettlement. There were also 3 meetings with these two communities and technical meetings with the Prosecution Service, to discuss the model for contracting companies for collective resettlement, dealing with so-called "sensitive cases" and addendum to the contract of the technical advisory body. Renova also delivered the 5 houses that were rebuilt in the rural area of Mariana. In Antonio Pereira (Ouro Preto), Santa Rita Durao and Aguas Claras, dialogues were held to clarify the hiring process for local labor. In the Casa do Jardim, the "Garden in Serenata" event was held, organized by residents of Mariana, with artistic and cultural activities of the region.

Upper Doce River: In Barra Longa, a meeting was held for giving feedback on the granting of Emergency Financial Aid to 39 families of Gesteira and providing an update on the resettlement of the community. A workshop was held with residents of the town to identify topics for the next issue of the Terra da Gente Newspaper, as well as a meeting with the Municipal Council of Heritage and Culture about the restoration work on listed properties and a study on Cultural Requests. In Rio Doce, 2 meetings were held with the Commission of Affected Parties to present the situational map of the recovery works at the HPP Risoleta Neves and to provide information on water quality and soil. With the Santa Cruz do Escalvado commission, a meeting was held to clarify the reparatory process in the municipality. The bi-weekly visits of the commissions of these two towns to the Floresta Farm were promoted and the visit of the community of Santana do Deserto (Rio Doce) to the HPP Risoleta Neves was accompanied.

Doce River Channel: In Sao Jose do Goiabal, Bugre and Fernandes Tourinho, meetings were held with leaders and representatives of local entities to present the "Call for Projects: Economic Entrepreneurship in Eastern Minas Gerais” (in partnership with BrazilFoundation). There was also a playful presentation of the TIC of Governador Valadares in schools of Ipaba to choose the name of the place.

Mid Doce River: In Belo Oriente, a meeting was held with sand harvesters and traders to discuss the indemnification process of the categories. In Galilee, residents made a visit to the construction works of the new WTP and there was a meeting with professional fishermen to clarify doubts about the indemnification. Three meetings were held with the Residents Committee of Naque to clarify doubts about the reparation. In Gov. Valadares, the Technical Information Center gave a playful presentation in the Nelson de Sena State School to choose the name of the place. In the community of Baguari, a Social Session was held for individual attendance regarding the Integrated Registration, Financial Aid and Indemnity programs.

Lower Doce River: Meetings were held with residents of Santo Antonio do Rio Doce and the Municipality of Aimores to present the project "The Future of the Doce River is You" (in partnership with Instituto Elos). In Aimores, Baixo Guandu, Itueta and Resplendor, meetings were held with local entities to present the "Call for Projects: Economic Entrepreneurship in Eastern Minas Gerais". In Quatituba (Itueta), basic food baskets were delivered to 7 families indicated by the Public Defender's Office of Minas Gerais.

Doce R. Mouth / ES Coast: In Regencia and Povoacao, meetings were held to map the "de facto fishermen" for aligning the indemnification policy and discussing the status of the projects executed at the mouth of the Doce River. Regarding the water quality, the results were presented of the analysis of the water delivered in Linhares by water tank trucks and provided clarifications about the actions carried out for the residents of the Interlagos neighborhood. In relation to the barrier in the Pequeno River, support continued to the families living on Beira Rio street in Linhares and those located near the Juparana Lagoon in Sooretama.

Participation and social dialogue
Mariana: four WG meetings were held with the community of Paracatu de Baixo to, among other things, evaluate the pilot of the housing design workshop and discuss the changes made to the urban development project for licensing purposes, which were also presented to the families of community. The draft of the bill for the feasibility of collective resettlement was also presented.
For Bento Rodrigues, the WG discussed how to handle sensitive resettlement cases, such as those involving family break-ups and inheritance. This issue was the main topic discussed in the meeting of the Interdisciplinary Housing Working Group, as well as during the hearings with families who find themselves in these situations. A meeting was also held with communities, Technical Advisory Body and State Prosecution Service to discuss new family nucleus for the resettlement. With this audience, an addendum to the advisory agreement was also discussed.
In Ponte do Gama, Campinas and Paracatu de Cima, workshops were held to collect information on cultural references. The Socioeconomic and Environmental Adequacy Project (Pasea) for rural properties was presented to the Prosecution Service and meetings were held with the Commission of Affected Parties to listen to and forward individual demands. At the "Casa do Jardim", the 10th and 11th workshops were held to organize the "Jardim em Serenata" event. The center also organized an evening of poetry with affected people from Paracatu de Baixo and embroidery workshops.
Upper Doce River region: in Barra Longa, were held an assembly to discuss housing renovations and reconstructions; a meeting with public authorities to discuss the licensing of the Gesteira resettlement area; and a meeting with the families of the surroundings of the Exhibition Center to present the conceptual project of the residences that are to be renovated. This period, there was also an assembly with artisanal miners and fishermen to discuss the methodology for the recognition of these groups as affected parties.
In Rio Doce and Santa Cruz do Escalvado, first there were meetings to prepare for the Environmental Emergency Simulation in the communities of Santana do Deserto and Merengo after which the simulation took place. In Novo Soberbo, a meeting was held to discuss the houses that show signs of cracks.
Doce River Channel: In Reves do Belem (Bom Jesus do Galho), a meeting was held to present the project “Oasis Living” to the local youth.
Mid Doce River: in Naque, two meetings were held with representatives of the Prosecution Service and MAB to discuss guidelines for the granting of Financial Aid, indemnity payments and actions to resume agricultural activities in the district. There was also a meeting with fishermen of Colonia Z-19 on the calculation of the indemnity amount related to the closed period.
Lower Doce River: there was a meeting with the Association of Sand Transporters and Harvesters of Resplendor (Artta) to discuss actions for strengthening economic activity in the category. In Aimores, a meeting was held on the strategic plan for stimulating local contracting with the region's trade associations and discussed deadlines for finalizing the indemnity policy with the Association of Trash Scavenger and Sand Harvesters of Aimores (ACAA).
Doce River Mouth/ES Coast: in Conceicao da Barra, Sao Mateus, Linhares and Aracruz, workshops were held to assess the impact on tourism and prepare a recovery plan. Workshops were held for the "The Future of the Doce River is You" project in Linhares and Sao Mateus, with the objective of guiding the elaboration of social projects within the communities. In Povoacao and Regencia (Linhares), the indemnification policy for "de facto fishers" was discussed. There was also a meeting in this municipality with local vendors to present the proposal for providing training and recovery of impacted micro and small businesses. Regarding the families impacted near the Pequeno River (Sooretama and Linhares), a meeting was held with the Sooretama Civil Defense to align the return of families to their original homes and informing them on financial compensation.
Institutional Relations
In November, the IR area organized the Foundation's participation in 14 institutional events. Highlights were the participation of the Environmental team in the II Brazilian Conference on Ecological Restoration - joining three roundtables and sharing an exhibition booth with WRI, UFV and UFMG - and participation in the XX CABAS (Brazilian Congress of Groundwater). In addition, it is worth mentioning the D-Day Doce River Workshop, organized by UFOP in which the Foundation only attended as a listener.
Communication
In November, focus was on the communication actions supporting the Bento Rodrigues resettlement process. The visit by the Commission of Affected Parties to the lots at the Lavoura site took place on Saturday (11/10). Development of the Manual for Property Owners for families of the collective resettlement and reconstruction. Development of a booklet with resettlement modalities to hand out to the families of the collective and family resettlement, and reconstruction.
Informative material was developed for the forum with communities on the operation of the Wastewater Treatment Plants (WWTP).
A communication was prepared regarding indemnities, informing on the additional PIM/DA interest payments. Q&A on the subject and guidelines for assisting those affected through the Renova Foundation customer service channels.
Territorial managers, dialogue teams, customer service channels and the ombudsman’s office were informed about the implementation of the "De Facto Fisherman” pilot policy. Creation of scripts for video and Renova Radio, Q&A, WhatsApp message and service framework for customer service channels.
November is a month that stands out. Especially its beginning, 11/05, which marks the date of the Fundao dam collapse. For this reason, there is a great deal of coverage in the press. As a reflection of the preparation work in October, the view that the reparation is making progress has gained space in the news, which is predominantly marked by the memory of the impacts of the
disaster. Leaders of the Renova Foundation were interviewed by strategical media.
Main proactive dissemination: taking stock three years after the dam collapse, design of houses, PIM office in Mariana, resettlement.
Main reactive positions: payment of extraordinary expenses, fishing, indemnification, water quality, taking stock three years after the dam collapse.
Throughout the month, the Communication team supported the following programs: PG06 / PG11 / PG20 / PG30/ PG31 / PG34 / PG35.
As part of the Institutional Communication, the content of the digital magazine Two Points continues to be distributed to the priority public: third sector, public sector, academic sphere, judiciary, private sector and other opinion makers. The website www.revistadoispontos.org was visited by 11,765 users (up to Nov 30). According verifications, the time that users spend accessing the pages of the magazine also increased.
These numbers are a result of the dissemination and promotion through LinkedIn and Twitter and increased organic traffic (search engines such as Google). The purpose of this publication is to present different perspectives on sensitive issues, to translate the complexities and dilemmas of issues related to the reparation of major disasters in Brazil and in the world.
Engagement Internal Public: actions to engage employees through Conecta - an internal communication application based on the functionalities of a social network - continue to give results. In November, there was an increase in users that posted for the first time. The application network counts more than 400 employees.
In a complementary way to the internal communication process, there is also a Conecta version for employees of partner companies at the service of the Renova Foundation, which was accessed by 700 readers this period.
Customer Service Channels
Between 11/19 and 11/30, a campaign was held to collect registration requests in the Upper Doce River territory, as agreed in a meeting with communities and the Technical Advisory Body. This period, 85 people were attended to.
The Mobile ISC carried out actions in the towns of Sao Jose do Goiabal/MG (Liberdade Settlement) on 11/13; Periquito/MG 11/14; Sao Jose do Goiabal/MG on 11/19; Santana do Paraiso/MG on 11/22; and Rio Casca on 11/27. The total of attended people was 214.
Monitoring and providing assistance in the implementation of actions to handle the tickets of people classified as "not located" in the register.
Definition and implementation of an action plan in conjunction with the programs for handling the liability of Registration, Indemnification and Financial Aid requests.
Ombudsman’s Office
Presentation of results and clarifications about the Ombudsman's Office to the Advisory
Board.
Helped answering the letter by the UN Commission on Human Rights (OHCHR).
Creation of addendum for the contract with supplier to implement improvements to the Ombudsman's Office service processes.
Review of indicators and improvements in timely processing of denunciations and recommendations together with the programs, territorial managers and customer service channels.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases with the programs and legal support for referrals.
Reanalysis of denunciations that were closed as non-conclusive.
Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context.

PARTICIPATION AND SOCIAL DIALOGUE
Mariana
Four WG meetings were held with the community of Paracatu de Baixo to discuss, among other topics: the methodology for developing individual housing projects and pilot workshop to test the method; Social Cartography Workshop for Mapping Intangible Cultural Heritage; discussion on a bill to enable resettlement; and visits to exchange experiences with the women's cooperatives of Barra Longa and Gesteira. Regarding Bento Rodrigues, three WG meetings were held. The main topics were the handling of sensitive cases and the accessibility of resettlement lands. The participatory design process of the new houses continued. In the communities that remain in the rural area, a meeting was held to discuss the modalities of family resettlement; visits were made to identify the perceptions and expectations of rural producers regarding the Socioeconomic and Environmental Adequacy Program (Pasea); and there was discussion on the impacts caused in Monsignor Horta. The 7th and 8th Participatory Workshops of the "Casa do Jardim" Technical Information Center were held to plan the "Jardins em Serenata" event.
Upper Doce River
In Barra Longa, three meetings were held on housing, highlighting the discussion about pending land purchase, analysis of specific cases and criteria for being served by the Gesteira resettlement plan. In Rio Doce and Santa Cruz do Escalvado, two meetings were held with representatives of the Local Commissions on the mapping of traditional peoples. In addition, meetings were held with members of Civil Defense and municipal governments to create the simulation for the Joint Plan of Emergency Actions.
Doce River Channel
The Forum on Education for the Revitalization of the Doce River Basin was held in Ipatinga to discuss the challenges and future scenarios for the implementation of actions in this area. In Bugre, a proposal was discussed for technical assistance to affected rural producers. In Fernandes Tourinho, proposals were discussed for actions to manage tailings in the region. In Rio Casca, the results of the soil correction analyses were presented.
Mid Doce River
In the neighborhoods of Vila Mariana, Lourdes and Santa Terezinha (Gov. Valadares) meetings were held to inform the residents about the progress made in the construction works involving the water pipeline. Precautionary reporting on real estate also took pace and was accompanied, providing information and clarification to the owners. In Galilee, information was released regarding the works at the Water Treatment Plant and the precautionary reporting on real estate was accompanied.
Lower Doce River
Meetings were held with the Association of Trash Scavengers and Sand Fishermen of Aimores (ACAA) and the Association of Traditional Trash Scavengers and Sand Fishermen of Baixo Guandu (Avec), to discuss the policy serving this category. In Colatina, the Forum on Education for the Revitalization of the Doce River Basin was held to discuss the challenges and future scenarios for the implementation of actions in this area. In Aimores, a workshop was held for the project "The Future of the Doce River is You", to elaborate proposals for intervention by youth in the communities. In Itueta, a meeting was held with the Residents Commission for clarification and participation of its members in the collection of tailings for analysis purposes.
Doce River Mouth/Espirito Santo Coast
The families impacted near the Pequeno River in Sooretama and Linhares were assisted in the return to their own residences on Beira Rio Avenue. Meetings were held to sign the financial compensation agreement in the community of Patrimonio da Lagoa and to clarify on the vegetation cleaning works at the Juparana lagoon. The creation of the indemnification policy and registration together with the WG of shrimp fishermen were continued. The WG of rural producers was formed to organize the action plan to serve this public in the territory. Workshops were held for the project "The Future of the Doce River is You", in Linhares, Aracruz and Sao Mateus, to prepare proposals of interventions for young people in the communities.
COMMUNICATION
In October, the communication activities continued supporting the actions at the Juparana and Rio Pequeno lagoons, in Linhares, in the state of Espirito Santo, through the production of a booklet about the simulation, a letter to the residents of Beira Rio Avenue, preparation of reports for public agencies on the status of the Juparana lagoon, elaboration of content on meeting of the WG of rural producers and training on access and use of the integrated register for the Secretariats of Social Assistance in ES.
The Jornada newsletters were published for the Doce River Channel, Mariana and BARI territories (Baixo Guandu, Colatina, Marilandia, Resplendor, Aimores and Itueta).
The edition of the Jornal Terra da Gente was distributed in Barra Longa and the Foz River Mouth Communication Group held a meeting.
The weekly radio programming featured nine different programs broadcast for each territory, totaling 27 programs this month, on more than 20 radios stations in 39 municipalities from Mariana to Regencia.
ComeSee received 416 participants, among post-graduate students in Degraded Areas Recovery of UFV, UFPR, the Environmental Engineering course of the UMA University, the Brazilian Academy of Science and staff of the Foundation.
Also in October, anxiety was rising in the territories about the statutes of limitations to start lawsuits. Thus, the communication area of ​​the Foundation worked on determining the main doubts of those affected.
October was also marked by the communication actions on the main deliveries completed in the three-year period after the Fundao dam collapse. The booklet "On the Road to Recovery" was produced, institutional material in print and digital format.
Among the actions for November 5 there was a letter to society reaffirming the commitment of the Renova Foundation with the reparation and construction of a new future for the region of the Doce River basin. The content was shared with the internal public - through the Conecta app and via email - and to external audiences through the Renova Foundation website and WhatsApp.
Organization of the 2018 Expedition: Roads to Recovery. This work consisted of guided tours with representatives of the regional, national and international press to observe the repair actions carried out by the Renova Foundation and partners along the Doce River and Mariana River basin, all the way up to the state of Espirito Santo.
Another meeting was held with the press to take stock of the actions of the last three years. Also worth mentioning is the agreement signed between the parties and judiciary, of which Renova is also a signatory, stating there are no statutes of limitations for lawsuits.
Main proactive press releases: actions for rural producers, technical reserves, monitoring of biodiversity in the Espirito Santo portion of the Doce River, resettlement.
Main reactive positions: health, protests in Barra Longa and Rio Doce, Risoleta Neves Hydroelectric Power Plant, statutes of limitations for lawsuits and actions of the Renova Foundation, Juparana lagoon, taking stock of actions in the three-year period after the Fundao dam collapse.
Supporting the Programs
Throughout the month, the Communication team supported the following programs: PG01/02/21 / PG04 / PG06 / PG07 / PG08 / PG09 / PG11 / PG17/25/40 / PG20 / PG23 / PG31 / PG33 / PG34 / PG35.
Engagement Internal Public
In October, Conecta was launched for employees of partner companies at the service of the Renova Foundation.
Dissemination of the Human Rights Booklet within the Renova Foundation with the main concepts on the theme, policies and actions in this area.
Signaling and Interior Design
As part of the signaling and interior design, projects were executed in the offices of Belo Horizonte, PIM and Information and Service Centers. The aim is to standardize work environments by reinforcing the Renova Foundation's visual identity. At the construction site of the Bento Rodrigues resettlement signs were installed at the security gate and restaurant.
CUSTOMER SERVICE CHANNELS
Carried out training on recycling with representatives of the Customer Service Channels and the Indemnification and Financial Aid Programs in order to improve the quality and effectiveness of the responses to those affected. There will be two modules of this training, the second one will be held in November 2018.
Actions were carried out by the Mobile Information and Service Center (ISC) in the municipalities of Itueta/MG on 10/04, Alto Guandu de Baixo Guandu/ES on 10/24, and in Maria Ortiz, Colatina/ES, on 10/30. In total, 143 people were attended in person.
Implementation of the action plan that aims to improve service to the Quilombola community of Degredo in the ISC of Sao Mateus.
Implementation of actions to handle the tickets of people classified as "not located" in the register. Completion is expected for December 2018.
Handling liability of Registration, Indemnification and Financial Aid requests.
Qualitative analysis of the liability of tickets related to the Environmental Programs and definition of an action plan for handling them.
Provided support to the Financial Aid migration process - from Alelo card payment to bank account -, in the municipalities covered by the Program, for localization and mobilization of people not located by its staff; collecting migration cases at the ISCs and forwarding the documentation to the Program.
The new module of the Stakeholder Management System (SGS) was made operational, providing more clarity to the management of demands, deadlines and/or final response to those who brought forward more complex cases, where more time is needed for analysis and for implementation of actions in accordance with each case.
OMBUDSMAN’S OFFICE
Presentation of results and clarifications about the Ombudsman's Office to the Advisory Board.
Helped answering the letter of the UN Commission on Human Rights (OHCHR).
Creation of addendum for the contract with supplier to implement improvements to the Ombudsman's Office service processes.
Review of indicators and improvements in timely processing of denunciations and recommendations together with the Programs, territorial managers and customer service channels.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases with the Programs and legal support for referrals.
Reanalysis of denunciations that were closed as non-conclusive.
Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context.

Dialogue
Territory 1 - Mariana
In September, important advances were made in the collective resettlement process of Paracatu de Baixo. A meeting was held with residents of the Monsenhor Horta Street neighborhood for making adjustments to the resettlement project, and two Working Group (WG) meetings were held to prepare the Assemblies. These were organized in two stages: on 09/05, to carry out a retrospective of the process and conceptual presentation of the project; and on 09/13, to vote and approve. After that, a new WG was held to present and discuss the stages of the licensing of the area and meeting was held with rural farmers to provide answers about the applicable service modalities. Whereas in Bento Rodrigues, the team continued to accompany the visits to families for joint elaboration of the projects of the houses. This month, the modifications made to the public facilities project of the community were presented to the Working Group (WG) on Housing Rights.
In relation to Camargos, a presentation and discussion were held with local residents about the project to restore the waterfall in the community, access to the resettlement of Bento Rodrigues and works of the bridge.
During the meetings of the Working Group on Housing Rights the methodology of the final indemnification process for material and moral damages in Mariana was discussed. The proposal of the Renova Foundation was presented to the affected communities, who, supported by their technical advisory body and Prosecution Service, shared their concerns and pleaded for adjustments.
Mobilization of the rural producers and accompanying them in two visits to demonstration units for learning about ecological pasture management and agroforestry systems (09/04 and 09/12), as well as for the kick-off of the Agroecological Horticulture Management course (09/26), which is being offered by an impacted rural producer.
There were three visits by the Oasis Living Project, carried out in partnership with the Instituto Elos, aimed at promoting community mobilization and leadership formation. On 09/27 and 09/28, the "Meeting of the Future" was held, with a visit to Instituto Terra (Earth Institute), in Aimores (MG), to discuss future prospects for the youth living along the Doce river basin.
The 6th Participatory Workshop was held to discuss strategies for the use and occupation of the Mariana Technical Information Center, the "Casa Jardim". The meeting continued with the process of defining participatory strategies for designation of the space and engagement of local operating parties and institutions to set up the activities program. On 09/28, the center received the Embroidery Workshop to foster the exchange of knowledge among residents of Antonio Pereira (Ouro Preto) and communities of Mariana.
Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)
In September, rural producers were mobilized and accompanied during visits to demonstration units to learn about ecological pasture management, as part of the "Renewing Landscapes" project, as well as for theoretical training and exchange on Economical Planting in Vicosa (MG).
A social hearing was held with families from Barra Longa whose real estate is at risk, to understand and qualify the needs related to temporary housing, as a way to adjust the Renova Foundation's offer. In addition, the audit visits by Ernst & Young were accompanied to verify the demands for infrastructure in yards and buildings in the municipality. Finally, there were conversations with owners of impacted micro and small businesses to present the technical assistance offered by Renova, through Sebrae-MG, and how to receive this.
Meetings were held with the embroiderers of Barra Longa and residents of Gesteira to present the proposal and operation of the Mariana Technical Information Center, the "Casa do Jardim", and invitation for public participation in the workshops to develop the planning and designation of the center.
The Social Dialogue Team accompanied the meetings of the Community Corps for Civil Protection and Defense (Nupdec), in the communities of Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado). In addition, meetings were held with representatives of Civil Defense and local governments of Rio Doce and Santa Cruz do Escalvado, for development of the simulation that will be carried out in these municipalities, as part of the Joint Plan of Emergency Actions.
Territory 3 - Doce River Channel (Vale do Aco) (Sem-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)
In Sem Peixe, Rio Casca and Ipaba, meetings were held with rural producers to present and discuss the proposal of Technical Assistance for Rural Extension (Ater), for resumption of agricultural activities impacted in the territory.
In the municipalities of Dionisio, Sao Domingos do Prata, Bugre, Timoteo, Fernandes Tourinho, Sobralia, Ipaba, dialogues were organized with social organizations and small businesses to map the socioeconomic context and identify projects and local initiatives by the Brazil Foundation that works in partnership with the Renova Foundation for training and qualification in entrepreneurship.
As part of the process to create the Integrated Territorial Plan for the Doce River Channel, the Dialogue team met with fishermen from Plautino Soares (Sobralia) and leaders of Baixa Verde (Dionisio), with the aim of drawing up the characteristics of the communities before and after the Fundao dam collapse and understand their expectations for the future and the area.
Meetings were also held to clarify doubts about the indemnification process of people who were fishing for subsistence purposes, in Sao Jose do Goiabal and Pingo D’Agua, as well as on the water supply by water tank truck, in Corrego Preto (Rio Casca).
Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)
In Governador Valadares, there were meetings and individual dialogue with residents of the Santa Terezinha and Santa Rita districts, to provide information on the construction works of the pipeline for alternative water withdrawal in the municipality.
In Conselheiro Penas and Tumiritinga, meetings were held with rural producers and representatives of local associations for listening, raising demands and passing on information regarding actions aimed at the resumption of agricultural activities, granting of Financial Aid and indemnity payments.
In Belo Oriente, Naque, Periquito, Governador Valadares, Conselheiro Pena and Tumiritinga, meetings were held with groups of rural producers and fishermen, for clarifying doubts, collecting demands and discussion of policies related to the Mediated Indemnity Program.
In Belo Oriente, the "Oasis New Hope Experience", was organized with youth from the Doce River Channel and Mid Doce River territories, as part of the project "The Future of the Doce River is You", developed by Renova Foundation in partnership with Instituto Elos.
Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)
Meetings were held with representatives of the Association of Trash Scavengers and Sand Fishermen of Aimores (ACAA) and Association of Traditional Trash Scavengers and Sand Fishermen of Baixo Guandu (Avec), to continue the joint construction of the compensation policy for this category.
In Resplendor, three meetings were held with representatives of the Municipal Government, to discuss water supply in the context of the works for interconnecting the wells in the municipality. The Social Dialogue Team also carried out a communication campaign to inform the residents of Benedito Quintino Street about the detonations carried out for the continuity of the works and to clarify doubts. Whereas in Marilandia, a meeting was held with the mayor of the municipality to jointly build solutions for alternative water withdrawal in the community of Boninsenha.
In Resplendor, Itueta, Aimores and Baixo Guandu, meetings were held with representatives of the Residents Committee and other local associations, to present the actions of the programs Tailings Management, Water Treatment and Alternative Water Withdrawal and Monitoring of the Doce River Basin. Doubts about the programs Integrated Registration, Mediated Indemnity and Emergency Financial Aid were also clarified.
Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus, Conceicao da Barra, Fundao and Serra)
Throughout the month of September, negotiations related to the Pequeno River barrier were the main theme addressed during the Social Dialogue actions. A meeting was held with residents of Beira Rio Street to inform about the date for opening up the canal, discuss the proposal and define the parameters for moving families to homes and hotels for security reasons. The Social Dialogue Team also carried out the monitoring of the families who are in the process of relocation and verification of the living conditions of the new housing.
In Linhares, three meetings were held with leaderships and with the Regencia community to provide feedback on the execution status of the ongoing projects in the Doce River mouth region. In the municipality, meetings were also held to listen to demands of the community and clarify doubts with the Fishermen's Association of Regencia (Asper) and leaders of the Sezinio Settlement. Whereas in Aracruz, the team met with leaders of the Santa Cruz community to collect the demands of the community.
Institutional Relations
Complaints in the Candonga region: In September, residents of local communities sent a letter with various pleads ranging from policies for traditional peoples, PIM and support to the local cooperative. Furthermore, there were demonstrations, including a roadblock, also complaining about possible delays by Renova. In a meeting held at the Prosecution Service in Belo Horizonte, community representatives, Rosa Fortinni's technical advisory body, the State and Federal Prosecution Services and the Renova Foundation discussed the items on the agenda in a meeting of approximately 6 hours, culminating in the understanding of critical points presented by the community.
Barra Longa: a public assembly was held to discuss the main themes within the municipality: housing, health, indemnities, financial assistance, local contracting, rural producers and the resettlement of Gesteira. The proposed Dialogue Round Table discussion, scheduled for 9/19 to discuss conflicting issues of the municipality did not take place, and the topics are being addressed in other forums. However, there was progress in the discussion about the interventions at the Exhibition Center and assistance to the families that were impacted in the surroundings, besides the progress in the creation of a specific program to stimulate tourism and local cultural initiatives.
Social Protection: a meeting was held with the Ministry of Social Development to discuss the positioning of Renova regarding compliance with the initiatives outlined in the state social assistance plan for MG and ES. During the meeting, the Foundation presented the possibilities for attending to the scope deliberated by the CIF and reported on how many of these demands have already been met by other programs. In September, two meetings were also scheduled with the state secretariats (Setades and Sedese), on 9/11 and 9/17, respectively, to discuss the topic, including the proposals of the Poverty Combat Plan presented by each of the secretariats.
Juparana Lagoon: continuing discussions with the State Civil Defense and Setades on the Renova Foundation contingency plan in relation to the rainy season and the opening of the barrier located in Rio Pequeno.
Articulation of Partnerships: The Institutional Relations (IR) area worked to strengthen partnerships with several institutions:
State Secretariat of Prison Administration (SEAP) and Francisco Floriano de Paula Penitentiary - assisting during the negotiations with the state body for implementation and support of seed and seedling production of native species by resocializing convicts. The Renova Foundation will enable technical training in the production and management of the nursery for the convicts and partners, seeking the self-sufficiency of the nursery, such as by the sale of part of its production to other markets.
Creation of institutional agendas with environmental agencies: a meeting was held with the CEO of the State Forestry Institute (IEF), Henri Collet, and another with Igam's general director, Marilia Melo, when it was established that Renova would routinely hold meetings with the institutions, in addition to the discussions with the technical boards, to make progress in priority themes with each of the institutions. The IEF addressed a new proposal for the EPRD, in addition to the technical cooperation agreement with the institution. In relation to Igam, a joint alignment was defined with the new leaders of the Doce river basin sub-committees, and direct action was taken in the resumption of the water withdrawal from the Doce River in the BARI region.
Unesco - there were negotiations and a meeting between representatives of the technical and customer service areas of the two institutions to build a technical cooperation agreement between the two parties. The proposal is that this agreement will lead to specific contracts, with topics such as monitoring and water quality, heritage and education, social participation and institutional strengthening, basic sanitation. The first agreement is to be signed in October.
Communication
The communication actions related to the work at the Juparana Lagoon and Pequeno River in Linhares, Espirito Santo, continued:
- Creation of a communication action plan for the opening up of the canal.
- Creation of key messages about the relocation of the families to a hotel before moving to temporary housing.
- Creation of invitation to meet with the families to talk about the temporary relocation process.
- Training of spokespersons, with WPB, to meet with the families of Beira Rio Avenue.
- Meetings with the Pequeno River families on relocation to the hotel and opening up of the Canal.
- Production of press release on the opening up of the canal.
- Delivery of the kits (letter, questions and answers and card) to the Rio Pequeno families who were relocated. The material was also delivered to the Social Protection and Dialogue teams.
- Preparation of reports for public agencies on the status of the Juparana Lagoon.
- Production of signs informing about traffic diversion during the opening up of the canal.
- Production of text on meals for the families during the period they are staying at the hotel.
- Creation of material for the Security Plan for the families of Beira Rio Avenue who return to their homes starting October 1st.
- Public Hearing held at the Prosecution Service about the opening up of the canal at the Juparana Lagoon and relocating families.
- Focusing on the alignment of employees, communication continued through the “Juparana Newsletter" profile this month, mainly through Conecta.
For the river mouth region a WhatsApp message was created, a poster was issued and an invite was announced using a car with loudspeakers to call the Regencia communities for monthly meetings to align the "emergency projects" of programs involving Tourism, Fishing, Economy and Innovation.
Support was given to the layout and presentation adequacy (ppt) to present Infrastructure related themes to the CIF.
Provided support for integrated dissemination of the final meeting of the project "The Future of the Doce River is You", a partnership with the Instituto Elos.
Dissemination of the IUCN report on the impacts of the Fundao dam collapse to the entire national press, including international agencies.
Supporting the Dialogue team in mobilizing for the Mobile ISC, the following were made:
- WhatsApp message and poster for dissemination in the communities of Rochedo, Corrego Preto and Leonel, in the municipality of Rio Casca.
- WhatsApp message and poster for Senhora da Penha, community of Fernandes Tourinho.
- WhatsApp message, poster and text for spontaneous dissemination on local radio station of Dionisio.
- WhatsApp message and poster for dissemination in Sao Jose do Goiabal.
For other topics, communications were made via WhatsApp messages like:
- For the community of Baixada do Coronel Roberto, in the municipality of Ipaba, a WhatsApp message was elaborated with the results of the Forum on Technical Assistance and Rural Extension.
- A communication was also created to mobilize fishermen from the community of Plautino Soares, in Sobralia, for a meeting that discussed projects and possibilities for resumption of fishing activities.
- Preparation of printed invitation and WhatsApp message for meeting with family farmers and dairy farmers of the community of Sao Lourenco, in Bugre, on Technical Advisory Body and Rural Extension (Ater).
- WhatsApp message with summary of the meeting held in Dionisio with agenda for upcoming meetings in the municipality regarding Ater.
- WhatsApp message with summary of the Technical Assistance and Rural Extension meetings in the communities of Rochedo and Corrego Preto in Rio Casca.
- WhatsApp message with summary of activities of the Develop the Doce River project in the Doce River Channel territory, including information on a meeting in October in Sobralia.
- WhatsApp message was created to disseminate the resumption of detonations at the Floresta Farm and another message to communicate the implications of the demonstrations by those affected, both in Barra Longa.
- Disseminated, via WhatsApp message, to those impacted from Paracatu de Baixo about improvement works in Furquim Street.
- For Santa Cruz do Escalvado and Rio Doce, a WhatsApp message was created for the Dialogue team to mobilize the community for the Assessment of Cultural References in these districts.
A power point presentation was made with data from the Renova Foundation for an Institutional Relations meeting highlighting the Doce River Channel territory and with data from the Ipatinga municipality.
Physical distribution of the newsletter Jornada and the bulletin board version, providing accountability to society:
- 2nd edition of Jornada of the River Mouth
- 2nd edition of Jornada of Mariana
- 1st edition of Jornada of Naque, Periquito and Belo Oriente.
Jornada also received its online version, with its own page on the Renova Foundation website.
Two new editions of the community newspapers were received in the territories. The newspaper Voz da Foz (for the communities of Areal, Povoacao, Entre Rios and Regencia) has completed five editions. Voice of the Community, developed together with the affected communities of Mariana, has published its fourth edition.
In September, in the weekly radio program, 4 different programs were broadcast for each territory, totaling 12 programs that month, on more than 20 radio stations of 39 municipalities from Mariana to the Regencia.
In September, ComeSee - the On-Site Experience Program in the territories - received 212 participants. Among them were Environmental Engineering students from Cefet Belo Horizonte and UJSF, Santa Clara College, IUCN, suppliers and collaborators of the Foundation.
In September, as part of the communication actions of the reparation process, the digital magazine Two Points was launched. The publication took form with the proposal to present different perspectives on sensitive issues, to translate the complexities and dilemmas of issues related to the repair of major disasters in Brazil and in the world. Although it is associated with the Renova Foundation, Two Points brings contents that go beyond the interests and actions of the institution. Its content will have different nuances, opinions and points of view in favor of a balanced debate, addressing the most diverse contexts.
Bimonthly, each issue will have a theme. In the first edition, dedicated to the topic indemnity, multiple voices and visions sought to set the tone of the debate, in a broad context and according the complexity of the subject. The first phase for activating the content with the priority public (third sector, public sector, academic sphere, judiciary, private sector and other opinion formers) was done by e-mail, sharing the link www.revistadoispontos.org, with about 5,000 contacts of the Renova Foundation. The publication was also included in the digital platform, Road to Recovery. For the internal public, the magazine was launched through Conecta in the first week of September.
Supporting the Programs
• PG01/02/21 - Program for Registration of Impacted Parties; Compensation and Indemnification of Impacted Parties (PIM), and Emergency Financial Aid (AFE): The communication team participated in alignment meetings with Renova's advisory board and socio-economic programs on the PIM/AFE Workshop, held in September; It also participated in the kick-off meeting to provide support for the construction of the Policies for the De Facto Fisherman; The PIM’s and AFE’s Q&A files were reviewed and updated; Planning of actions and workflow of PIM/AFE tickets handled by the customer service channels. Design of the workflow, response alignment with the AFE for handling the tickets.
• PG04 - Quality of Life of Other Peoples and Traditional Communities: Another workshop was held in the Quilombola community of Degredo, in Linhares, Espirito Santo, to construct the Communication Plan, in a collective way, with the participation of those affected; Support was also provided to the program through the formulation of an reply to a letter on Quilombolas and non-Quilombolas.
• PG06 - Communication, Participation, Dialogue and Social Control Program: A workshop was held with the team of the Ombudsman’s Office and PG02 staff for planning the communication of the Ombudsman's Office.
• PG07 - Animal Assistance Program: Alignment with the staff of the program to define strategies for the upcoming animal adoption event.
• PG08 - Reconstruction of Villages: Regarding the voting assembly of the Paracatu de Baixo Resettlement project, we participated in the organization of the event and the preparation of communication materials to mobilize the community (GIF, WhatsApp message and printed invitation); We also prepared a press release, Q&A list, power point presentation on the Paracatu Resettlement and participation in the Baixo de Paracatu Working Group; Production of briefing for hiring suppliers to attend to the program for visiting the works in Bento Rodrigues; Organization of space, structure and preparation of the script for the resettlement manager to conduct the DDSS with the construction teams of Bento Rodrigues; Preparation of power point presentation for Housing Working Group about "final presentation of the collective facilities of Bento Rodrigues"; Organization of visits by Intersocial auditors to the resettlement; Technical visits to construction site with supplier to refine the technical proposal to attend to the visitation program; Development of content and articles on the Bento Rodrigues construction site visitations. Organization of the visit by the Bento Rodrigues Construction Site Committee; Structuring of demand and supplier quotation request for creation of digital newsletter and informing those affected about the status of the Bento Rodrigues works via WhatsApp.
• PG11 - Recovery of Schools and Reintegration of the School Community: Assisting during the inauguration of the Bento Rodrigues Municipal School. Participation in a meeting at the Bento Rodrigues Municipal School to receive the book of parodies; Meeting with the board of this school to plan the graduation ceremonies for Pre-school and 9th grade, as well as to understand the demand for support for the actions developed by the institution for celebrating November 5; Approval of banner of Kids Connection (event in commemoration of Children's Day, promoted for the Municipal Schools of Bento Rodrigues and Paracatu de Baixo).
• PG17/25/40 - Resumption of Agricultural Activities, Revegetation, Riprap and Other Methods, Rural Environmental Registry and execution of Environmental Regulation Programs: Provided support in mobilizing and disseminating the results of the meetings on Technical Assistance and Rural Extension (Ater) organized in the Doce River Channel territory.
• PG28 - Biodiversity Conservation Program: Gathering and suggesting content for the agenda for internal and external means of communication. The monitoring of terrestrial and aquatic biodiversity along the Doce river basin generated a series of three video news stories, broadcast through the Renova Foundation communication channels.
• PG33 - Environmental Education: Review of the book Stories and Know-How.
• PG34 - Environmental Emergency Preparedness: Organization of the Candonga emergency simulation, including meeting with ​​security department of the works and conversations to define the strategies for dissemination of this action; Elaboration of WhatsApp message to inform employees and request participation in the emergency simulation in Mariana and Barra Longa; Meeting to evaluate the emergency simulation that took place in Bento Rodrigues, Camargos and Ponte do Gama, and completion of planning for the next two simulations to take place in the other impacted districts of Mariana and Barra Longa.
Engagement Internal Public
For internal communication purposes, a series of videos was launched in September on harassment, discrimination and disrespect. In these, procedures were clarified for internal reference in case of disrespectful situations in the workplace.
Climate studies, consequence and election management were also themes highlighted this month, with contents produced by the communication team. For dissemination of these topics scripts were developed for face-to-face communication, as well as a series of videos, posts on Conecta, e-mail MKT and posters.
There are about 400 employees making use of the Conecta application network, an internal communication channel based on the functionality of a social network. In September alone, 62 institutional posts were created through the profile “Inside Renova”, and 61 spontaneous posts of users. The average view of the main topics published was 142. The topics highlighted this month were: resettlement of Bento Rodrigues and Paracatu, work to open up the canal, delivery of the IUCN report, electoral guidelines and the Road to Recovery platform.
Ombudsman’s Office
In September, the Ombudsman's Office continued handling the tickets (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding reparation and remediation processes), in addition to the following activities:
• Providing support in the process of drawing up the announcement for hiring the General Ombudsman - TAC Governance.
• Improvements in processing urgent complaints and recommendations together with the programs, territorial managers and customer service channels.
• Continuation of the investigation of complaints regarding improper granting of financial aid and possible irregularities in the indemnification proceedings.
• Initiation communication plan for Ombudsman's Office, conducting workshops and developing short, medium and long-term actions.
• Training on Human Rights & Ombudsman's Office for Information and Service Center (ISC) teams.
• Review of the contract with supplier to implement improvements to the Ombudsman's Office service processes.
General Numbers
• In September 2018, 790 tickets were opened through the Ombudsman's Office related to the impacted communities (of which 478 were registered and 312 were in the process of being registered), following the trend of an increase compared to the average of 220 tickets/month of the second quarter of the year and 495 tickets/month of the third quarter of the year.
• In September, 89% of the tickets registered at the Ombudsman's Office included the names, 27% of which were registered by the Ombudsman's Office 0800 number and 73% were complaints forwarded by the customer service channels.
• In the consolidated section, 89% of the tickets opened in September refer to complaints regarding the Renova Foundation processes and deadlines, mainly involving registration, financial aid and indemnification. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints.
• The Ombudsman's Office resolved 79 tickets in September, 2393 accumulated, which corresponds to 66% of the complaints and denunciations received.
Customer Service Channels
Proposition of Action Plan on how to deal with major issues, together with the programs, generated from calls received through customer service channels;
Implementation of actions for handling tickets classified as "not located" in the Register;
Backlog tickets of the Mediated Indemnity Program and Financial Aid Program were handled;
Provided support to the Financial Aid migration process - from Alelo card payment to bank account -, in the municipalities covered by the Program (Channel, Mid Doce, Lower Doce and Doce River mouth), for localization and mobilization of people not located by its staff; collecting migration cases at the ISCs and forwarding the documentation to the Program, through tickets in the SGS system;
Periodic meetings with representatives of the Registration, Mediated Indemnity and Financial Aid Programs to propose and accompany actions for well-founded responses to those affected;
Mobile ISC actions in the Doce River Channel and Mid Doce River regions;
Training of attendants to operate the new Tickets Module of the SGS System, which will give greater visibility of actions and deadlines necessary to attend to those affected. Deployment is expected for October 2018.

Dialogue

Territory 1 - Mariana

In August 2018, collective and family resettlement were the main topics addressed during Social Dialogue activities. There were three meetings by the Interdisciplinary Working Group on Housing Rights to discuss the flow of attendance/adhesion, access of rural farmers to the collective resettlement of Paracatu de Baixo and methodology for construction of a damages matrix for indemnification purposes. In Bento Rodrigues, the accompanied visits to families continued for joint construction of the housing projects in addition to the mobilization of the community for “Conversation Circles” to present the initial projects of public facilities.

There was also a Working Group meeting in which the use of the square and the Sao Bento Chapel were discussed. Whereas in Paracatu de Baixo people were mobilized for the informative sessions presenting the adjustments made to the Conceptual Project of the resettlement. The Working Group also held three meetings to evaluate the informative sessions and discuss the format and script of the voting Assembly of the Urban Resettlement Project.

The following are also worth mentioning: meetings with rural communities of Mariana to respond to a letter sent by residents and clarifications about the family resettlement; information was shared on the demands of the Camargos community; members of the Mothers of Santa Rita Durao Association were heard and definition of the process for collecting resumes in that community; as well as clarifications about the request for purchasing equipment for the team and reconstruction of the soccer field of Ponte do Gama. The Social Dialogue Team also approached families from the rural area and downtown Mariana to collect information and data to migrate the payment method for Emergency Financial Aid.

In addition, the 4th and 5th Participatory Workshops were held to discuss the use and occupation of the Mariana Technical Information Center, the "Garden House". The meetings continued with the process of defining participatory strategies for designation of the space and engagement of local operating parties and institutions to set up the program of activities.

Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)

In Barra Longa, three meetings were organized by the Local Commission of Affected Parties for referrals regarding the renovation and reconstruction of housing; land purchase and eligibility of families for the resettlement of Gesteira; as well as issues related to the right to housing, infrastructure, Financial Aid and health. The last meeting was attended by the State Board of Dialogue and Negotiation. In addition, a meeting was held with families living near the Exhibition Center to discuss the new project for the area and adjustments to the agreements already signed.

In other meetings in the municipality of Barra Longa there were a discussion on the location of the training site of Soccer Club Gesteira and the relocation of its players, in addition to clarifications to members of Sports Club Barralonguense about an agreement for a municipal soccer league. Also discussed was the content of the next issue of the "Terra da Gente" newspaper and the access of the Technical Advisory Body to data of the Integrated Registry. Last but not least, the Consultative Council visited the town and held talks with members of the rural cooperative Mista de Gesteira, Commission of Affected Parties, Movement of Those Affected by Dams and Technical Advisory Body, as well as the Municipal Government.
In Rio Doce and Santa Cruz do Escalvado, the main topic discussed was the contracting and detailing of the Technical Advisory Project by the Rosa Fortini Alternative Training Center. In addition, meetings were held in Santana do Deserto and Merengo for the engagement of volunteers and training of the Community Protection and Civil Defense Centers (Nupdec); dialogues on lawsuits presented by the communities of Novo Superb and Santana do Deserto; in addition to a meeting with fishermen from Rio Doce on the demand for support from specialists in fish farming. Finally, visits were made to residences in Santana do Deserto where residents reported on cracks.

Throughout the Territory, rural farmers were mobilized to visit Demonstration Units in Sustainable Grazing Practices and for the "Renewing Landscapes" training.

Territory 3 - Doce River Channel (Vale do Aco) (Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)

In August, the 3rd Fisheries Forum was held in Minas Gerais, attended by 54 people from the municipalities of the Doce River channel and Mid Doce River regions. Among other matters, there were clarifications regarding indemnity criteria and methodologies, granting of emergency Financial Aid, and follow-up on individual requests.

This month, there were also three "Coffee and Prose" meetings in Santana do Paraiso, Caratinga and Ipatinga, to discuss actions to resume fishing activities in the region. In Sao Jose do Goiabal, an orientation campaign was held on the migration of the payment method for Financial Aid. And last, information was presented to members of the Association of Professional Fishermen of Rio Casca on the Qualitative Quantitative Systematic Monitoring Program (PMQQS) of water and sediment; and a meeting was held with residents of Rochedo (Rio Casca) to organize the water supply by means of a water tank truck.

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

Throughout this month, the weekly meetings with the Naque Residents Committee continued, the main topics being the demands for Financial Aid and compensation for subsistence fishing. In Periquito, the situation of the “roadside stall vendors” of the BR-381 Highway that used to sell Doce River products was discussed. In the 5th meeting with representatives of the Tumiritinga settlements actions were presented to resume agricultural activities and were discussed the proposal of property ranking. Two meetings were also held with fishermen from Galilee and Santa Rita (Governador Valadares) to discuss demands, the indemnification process and present the actions to resume fishing activities. In Governador Valadares, specifically, visits and meetings were held with the communities of Vila Mariana, Lourdes, Santa Terezinha and Santa Rita to inform, guide and answer questions about the water pipeline construction works, and “Social Sessions” were held to discuss individual cases related to the PIM, Emergency Financial Aid and Integrated Register.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)

In August, there was a focus on sewage collection and treatment. Meetings were held, and technical visits were made with representatives of the Municipal Government of Resplendor and Copasa to define solutions for urban sanitary sewage and solid waste treatment.

In addition, a meeting was held with representatives of the Sheppard Council of Resplendor for clarification on the works to interconnect the wells of the municipality. This month, the Social Dialogue Team also met with representatives of the Aimores Fishermen's Association (Apetra), a group of fishermen from Resplendor and residents of Itueta, for clarification on the indemnity process, demands for Financial Aid and Integrated Registration process. In Baixo Guandu, meetings were held and guidance was provided to residents from Mascarenhas for clarification on the migration of the payment method for Emergency Financial Aid.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus, Conceicao da Barra, Fundao and Serra)

Throughout the month, the negotiations related to the Pequeno River barrier were the main topic addressed during the Social Dialogue actions. Meetings were held with representatives of the Linhares Municipal Intersectorial Commission, Civil Defense of Linhares and Sooretama, State Prosecution Service and Doce River Basin Committee, for the construction of the Emergency Plan for the Rainy Season (PEPC), which was later presented to and discussed with the residents of the Beira Rio Street (shoreline). In addition, the Social Dialogue Team conducted a survey of the characteristics and mobilization of the families for removal and relocation to temporary housing, and held meetings to present the results of the impact assessment, to clarify doubts and listen to residents' demands. Furthermore, signatures were collected for the financial compensation agreement and the wetlands depletion works and architectural survey actions were accompanied.

Moreover, it is worth mentioning the conversations held with shrimp fishermen from Praia do Sua (Vitoria) in two meetings with the Working Group to analyze the list of fishermen to be included in the Action Plan, in addition to a meeting with representatives of public authorities, MAB, union and other shrimp fishermen, to present and discuss the methodology and registration process for this public.
This month, there were also an alignment meeting with the Chico Mendes Institute for Biodiversity Conservation (ICMBio) on the proposal to implement the Center for Technical Information in Regencia (Linhares); meetings with fishermen from Urussuquara and Sao Mateus to listen to demands and provide information; evaluation of the delivery of the Water Treatment Plant of Regencia together with representatives of the Autonomous Water Supply Service of Linhares; establishment of a response process flow for individual demands of the residents of Gameleira (Sao Mateus); and information about the project "The Future of the Doce River is You”, in Nativo (Sao Mateus).

Institutional Relations Organized a meeting between the presidency and the board of directors of Renova and governor Paulo Hartung and secretaries of the state of Espirito Santo, addressing the main topics related to compensatory initiatives (sanitation, reforestation/springs, economic development, education, etc.).

In MG, accountability meetings were held with the secretaries of environment, planning and towns.
Completion of the process for contracting the company responsible for Institutional/Governmental Relations advisory services.

Communication with the Mayor of Rio Doce (MG) to get the motor grader removed from the middle of the access road, after negotiations with the IR area, was sent to the internal technical areas of the Renova Foundation.

Communication

In August, we started the communication actions for the rainy season in the communities that live on the banks of the Pequeno River and Juparana Lagoon, in Linhares, Espirito Santo, with emphasis on an empathic, transparent, agile and integrated communication. Among the actions to guarantee the safety of the population are the temporary move of some families and the new works at the river barrier that aim to increase the opening of the channel.
In Naque, we promoted the Social Session, an action that aims to clarify the doubts of the population by representatives of the Programs of the Renova Foundation.

In the river mouth region, WhatsApp communications were created to invite the communities of Regencia and Povoacao to the monthly alignment meetings of the "emergency projects" of programs involving Tourism, Fishing, Economy and Innovation.

A WhatsApp communication was also made for the meeting with the shrimp fishermen of Vitoria, who fish in the river mouth and must formalize such activity so that they are eligible for compensation and/or financial aid.
Eighty-one people participated in the program on living in the territories (Vimver) in August, among them staff of the Renova Foundation, Press, Advisory Board, Impact Forum, Supervisory Board and Dialogue Team.

Writing and production of the bulletin and notice board newspaper “Jornada”, providing accountability to society.

In Barra Longa, a meeting was held with the communication group to evaluate the 3rd printed issue of the newspaper "Terra da Gente" and to think about topics for the next issue. Likewise, in the river mouth region and Mariana meetings were held for development of the respective issues of the community newspapers “Voz da Foz" and “Voz da Comunidade".

In August, in the weekly radio programming, 4 different programs were broadcast for each territory, with a monthly total of 12 programs, on more than 20 radio stations in 39 municipalities, from Mariana to the Regencia.

We promoted the Mobile ISC in Reves do Belem, the Bom Jesus do Galho community, Pingo D’Agua, Dionisio and Galileia. Text about the Mobile ISC in Dionysus for spontaneous local radio broadcasting.
An invitation was printed and a WhatsApp communication was made for a meeting between the Dialogue team and the community of Ipaba do Paraiso (Santana do Paraiso) to deal with fishing and other income-generating opportunities. A newsletter was prepared to provide accountability on the main topic of the meeting, as well as presenting commitments made for the next meetings. The newsletter, in addition to being shared via WhatsApp, was also printed and hung in three public spaces in the community.

A preparatory meeting was held for the 3rd Meeting on Fishery in the River Channel and Mid Doce River territories, with alignment on demands related to the PIM and Emergency Financial Aid to define positions. Participation in the meeting held on 8/14 in Ipatinga. The meeting was registered (photo and summary) for sharing with the community and digital media.
A WhatsApp communication was created for a meeting with fishermen from the community of Ilha do Rio Doce (River Doce Island), in the municipality of Caratinga. WhatsApp Content creation, highlighting the central topics of the meeting and commitments made for upcoming meetings.

A WhatsApp communication was created, summarizing the meeting between the Dialogue team and fishermen from the community of Plautino Soares, in Sobralia, highlighting the central topics of the meeting and commitments made for upcoming meetings.

WhatsApp communication and printed invitation for the meeting between the Dialogue team and fishermen from Ipatinga.

Amendments were made to a presentation of Renova Foundation data, cutting a part about the River Channel territory and the municipality of Timoteo, for an Institutional Relations meeting and participation in the meeting in Timoteo (with mayor and Secretary of Planning) about ​​Renova's activities.

Edited the institutional presentation for the Institutional Relations meeting in Bom Jesus do Galho - Develop the Doce River meeting.

Meeting between the Doce River Channel team and representatives of BrazilFoundation about the NGO’s projects in the territory.

Diagram presentation and participation in a meeting with teachers and secretaries of Galileia regarding the programs taking place in the region.

A third meeting was held with journalists, with the presence of President and CEO of the Foundation, Roberto Waack, and BDMG 's Business Director Carolina Duarte.

The main proactive press releases this month were on: the Juparana Lagoon, adoption fair, Doce River Compete fund, resettlement, Senai training funds, Governance of the Foundation, agreement for local contracting in Mariana.

Main reactive positions: Juparana Lagoon, indemnification of fishermen in the Linhares region, cracks in homes in Barra Longa, tailings toxicity study at the river mouth, biodiversity monitoring.

Ombudsman’s Office

In August, the Ombudsman's Office continued handling the tickets (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding repair and remediation processes), in addition to the following activities:
Clarifications on the forwarded denunciations regarding possible committed illicit acts so that the competent bodies can evaluate the adoption of suitable legal measures;
Further verifications on denunciations of improper granting of financial aid and possible irregularities in the indemnification processes;
Improvements to the work flow, forwarding the complaints made through the Customer Service Channels to the Ombudsman's Office; Providing support in the process of drawing up the announcement for hiring the General Ombudsman - TAC Governance.

Review of the contract with supplier to implement improvements to the Ombudsman's Office service processes. The Ombudsman's Office attended the meeting with leaders of the fishing community of Minas Gerais and provided clarifications. Initiation communication plan of the Ombudsman's Office. Alignment on Human Rights & Ombudsman's Office for Information and Service Center (ISC) teams. Alignment with the FGV on the activities of the Ombudsman's Office.

Customer Service Channels

Proposition of Action Plan on how to deal with major issues, together with the programs, generated from calls received through customer service channels;
Implementation of actions for handling tickets classified as "not located" in the Register;
Analysis, review and reopening of completed tickets of the Integrated Register with non-conclusive answers to those affected. There is no longer a backlog of inconclusive answers related to this Program;
Completion of the 2nd active contact campaign to report on the granting of new financial aid (in total, about 2,300 people were contacted);
Provided support to the Financial Aid migration process - from Alelo card payment to bank account -, in the municipalities covered by the Program (Channel, Mid Doce, Lower Doce and Doce River mouth), for localization and mobilization of people not located by its staff; collecting migration cases at the ISCs and forwarding the documentation to the Program, through tickets in the SGS system;
Periodic meetings with representatives of the Registration, Mediated Indemnity and Financial Aid Programs to propose and accompany actions for more qualified responses to those affected;
Awareness and daily follow-up with the focal points of the Programs so that the tickets are effectively updated in the SGS System, to the extent that the evaluations of the cases are done by the focal points and the demand is solved.

Training the 0800 and CIA Linhares teams in monitoring and handling (when applicable) tickets opened related to the issue of the Pequeno river and Juparana lagoon barrier.

Dialogue

Territory 1 - Mariana

As part of the resettlement process of the Bento Rodrigues community, architects hired by the Renova Foundation are visiting affected families to jointly design the new housing project. All visits are accompanied by a member of the Social Dialogue Team or the Resettlement Relations team in order to present the process and the architects to families, ensure that information is passed on in a clear way and agreements are made in a transparent manner. Throughout this month, the Social Dialogue Team accompanied twelve visits. This month, there was also a meeting with the Bento Rodrigues Working Group to present a proposal and to discuss the methodology for designation of the projects that involve the public facilities for the families of the community.

Throughout July, the Social Dialogue Team participated in five meetings with the Working Group of Paracatu de Baixo to discuss topics related to the community. Among the points discussed were: the support criteria for rural residents of the community regarding the reparation of the right to housing , presentation of the results of Phase 4 of the workshops and the consolidated map of the conceptual project, as well as the development of the next steps for validation of the resettlement project with the community. There was also a visit to the property where the temporary school of Paracatu de Baixo will be relocated, in the town center of Mariana, with the objective of presenting the progress of the construction works to the teaching staff, school community and the Technical Advisory Body, and reaffirm the term of delivery. There were also two major mobilization campaigns: a) Mobilization of all households that were physically displaced to participate in the Interdisciplinary Working Group on Housing Rights on 08/01. The Technical Advisory Body of the affected parties - Caritas - was responsible for the mobilization of the rural farmers. b) Reaching out to families with properties on Rua Furquim street that were not directly impacted to schedule precautionary inspections. Such inspections will be carried out in all properties that are on the route where vehicles and equipment will pass related to the resettlement works and other works under the responsibility of Renova.

Participation in two meetings of the Working Group on Housing Rights (07/05 and 07/18). The meetings involved representatives of the Prosecution Service, District of Mariana, Commissions of Affected Parties, Technical Advisory Body and other affected persons of the municipality. Among the main points on the agenda are: presentation of the TAC Governance by a representative of the Prosecution Service, discussions on the methodologies of the individual architectural project and public facilities of Bento Rodrigues and possible ways to address specific cases in the collective resettlement process. Families from the rural area that might be served with the family resettlement have reported that, in the face of the lengthy negotiations with the Renova Foundation they will continue discussions on this topic among themselves and with their Technical Advisory Body, and then submit a proposal in this forum. Furthermore, there was a discussion on the importance of a more concrete definition of the moment of adhesion (choice) of the families to any type of support. The Prosecutor indicated that any family that is sure that they do not wish to go to the collective resettlement can formalize their decision for family resettlement or any another possible modality of support.

Throughout the month, visits were made to affected families in Mariana who opted for the reconstruction process - with the delivery of a detailed schedule of the construction works and reinforcement of the commitment of the Renova Foundation with the agreed delivery deadline. In addition, the Dialogue team, in conjunction with the infrastructure team, reached out to the most critical families for clarification regarding reports of non-compliance due to pending actions in their service process, which had been raised during an audit.

Two participatory workshops were held for the construction of guidelines on the use and occupation of the Mariana Technical Information Center ("Casa do Jardim"), involving community leaders and representatives of local entities. The second meeting sought to promote a more detailed designation of the space by the public and an referral of stakeholders to think about the Plan of Occupation and the Pedagogical Proposal. The third meeting aimed to deepen the discussion about educational and recreational activities, workshops, traveling exhibitions, the sale of local products, training courses and other activities to take place in the space.

Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)

On July 17, a General Assembly was held with residents of Barra Longa, mobilized by the local Commission of Affected Parties and Technical Advisory Body, with the purpose of discussing the status and the assistance provided by the Renova Foundation in regard to buildings in the municipality that present structural damages. The Advisory Board presented the results of the collective discussions held with the community. As a follow up, Renova should analyze and present a proposal to assist residents who, according to the Advisory Board, reside in houses with severe cracks and/or have moved on their own account. Later on, on the 26th, a new meeting was held in which the Renova Foundation informed that, according to the precautionary principle and the right to human dignity, it will pay financial support for housing to the families until the causal relation has been proved between the collapse, the works in the municipalities and the status of the houses.

Regarding the resettlement of the Gesteira community, a meeting was held to discuss the local water supply system. The discussions were related to the maintenance of the Beira Rio well, visits of Renova professionals to make the system operational and the need for verification by the public authorities of leakage points in the distribution network. The public that was present made the request to exploit the springs owned by Mr. Selmo for consumption, implementing it with the treatment plant. The Renova Foundation agreed to meet demands for the cleaning and analysis of the quality of the water in the reservoirs, spring and locations that are being supplied by water tank truck.
The communities of Barra Longa, Rio Doce and Santa Cruz do Escalvado were mobilized to participate in the meetings of the "Renewing Landscapes" project. The meetings had the objective to introduce new technologies to rural producers, aiming at the economic and environmental sustainability of properties. The project includes articulations by the NGO WRI, the ICRAF (World Agroforestry Center), Ecological Farm and Renova Foundation.

This month, a meeting was held to continue the participatory construction of the Integrated Action Plan of the Social Protection Program in the municipality of Barra Longa. The meeting promoted the discussion between representatives of the Renova Foundation and the town's Secretariat of Social Assistance.
In the communities of Gesteira (Barra Longa), Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado), the Social Dialogue Team mobilized residents to participate in meetings with the Prevention and Civil Defense Center (Nupdec). The action has the objective of forming community centers to react to emergency situations.

Meeting with residents of the communities of Santana do Deserto (Rio Doce) and a group of fishermen from Florestinha (Santa Cruz do Escalvado), to go through information about the cleaning and recovery works at the Candonga Lake (Risoleta Neves HPP).

Territory 3 - Doce River Channel (Vale do Aco) (Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)

In July, visits were made to the local governments of Sao Jose do Goiabal, Marlieria, Corrego Novo, Pingo D ‘Agua, Bom Jesus do Galho, Ipaba, Fernandes Tourinho, Sobralia, Bugre, Caratinga and Sao Domingos do Prata to discuss on issues of public interest, such as basic sanitation, Conservation Units, biodiversity and the "Develop the Doce River" project.

Throughout this month, the program supported the activities of the Mobile Information and Service Center (ISC) in the municipalities of Sem-Peixe, Fernandes Tourinho, Sobralia and Dionisio. The Social Dialogue Team is responsible for communicating with local residents and mobilizing them, as well as providing information and clarifying any doubts of those who visited the Information and Service Center (ISC). The objective of the activity is to guarantee the population's access to information about the process to repair and compensate for the impacts, especially the people who live far from the physical service centers of the Renova Foundation.

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

In July, the "2nd Participatory Workshop for Customization of the Conceptual Project of the Technical Information Center of Governador Valadares (CIT-GV)" was held. The purpose of the meeting was to present and discuss the proposed implementation and guidelines of the Center, as well as to discuss the next steps of community involvement in this process. The public was composed of representatives of local government, organized civil society and community leaders.

Throughout this month, the weekly meetings with the Naque Residents Committee continued. The four meetings held sought to provide information and clarify doubts of the community regarding the actions implemented by the Renova Foundation in regard to the reparation process, with emphasis on the progress of the indemnification processes related to water shortages (PIM DA) and subsistence fishing and agricultural activities (PIM DG).
The Social Dialogue Team held a meeting with young people of Periquito, to initiate the activities of the project "The Future of the Doce River is You". In addition to presenting the content of the project, it aimed to promote the engagement of local youth to participate in the project. The Social Dialogue Team was responsible for mobilizing the target audience and monitoring the meeting.

Meetings were held with leaders and groups of fishermen from the municipalities of Belo Oriente, Galileia and Periquito. The meetings’ objective was to go through information addressed at the Second Meeting with Leaders of the Fishing community, held in Governador Valadares in June 2018, and to create the opportunity to hear any requests of local leaders and clarify their doubts.

Throughout this month, the program supported the activities of the Mobile ISC in the municipality of Periquito. The Social Dialogue Team is responsible for communicating with local residents and mobilizing them, as well as providing information and clarifying any doubts of those who visited the ISC. The objective of the activity is to guarantee the population's access to information about the process to repair and compensate for the impacts, especially the people who live far from the physical service centers of the Renova Foundation.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)

In July, a workshop was held with representatives of the Baixo Guandu Municipal Department of Social Assistance to construct the Renova Foundation Action Plan for Social Protection in the district. The Renova Foundation will forward data about the municipality to local authorities, to continue the discussions in a new meeting.

The Dialogue Team held a meeting at the Mascarenhas Residents' Association at the request of the Association's president and vice-president. The meeting aimed to clarify doubts about the Emergency Financial Aid Program, as well as other Renova Foundation actions in the district related to cultural investments.
In July, a meeting was held with representatives of public authorities of Aimores and the Autonomous Water Sanitation Service (SAAE) for discussions regarding the investment in the sewage network in the municipality. Another meeting on the same subject was held with the Santo Antonio do Rio Doce Residents’ Association. The discussions were on the covering up of wells in the district and permanent water withdrawal to supply the municipality.

The Dialogue Team held meetings with the Itueta Residents Committee and representatives of the Association of Fishermen and Workers of Aimores (Apetra), in order to clarify doubts about the assistance to fishermen from these districts, especially regarding the criteria related to subsistence fishing activities.
In Resplendor, a meeting was held with representatives of the Residents’ Association of Vilapora to clarify and discuss the Integrated Registration and Mediated Indemnity programs. In addition, a meeting was held with the Residents Committee of Resplendor, to identify demands in relation to the Water Supply and Alternative Water Withdrawal Program.

As for the "The Future of the Doce River is You" project - carried out by the Renova Foundation in partnership with Instituto Elos - the Social Dialogue Team mobilized the public and accompanied the event with representatives of the Municipal Secretariats of Social Assistance and Education of Aimores. The project reached its third phase, which involves greater engagement of public authorities, as well as availability of materials and equipment for use in the district. In addition, throughout this month, the project was presented to residents of Santo Antonio do Rio Doce (Aimores) and in Baixo Guandu the selection of participants took place.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus, Conceicao da Barra, Fundao and Serra)
In July, meetings were held with the communities of Itaparica (Aracruz), Vila do Riacho (Aracruz) and Barra Nova Norte (Sao Mateus) to inform residents about the payment method of the Emergency Financial Aid, which changed from Alelo card to bank deposit.

There were further discussions on the impacts suffered by fishermen living in Serra and shrimp fishermen in Praia do Sua (Vitoria). The meetings were held with the people who make up the Working Groups formed for these issues, seeking to deepen the understanding about the impacts suffered and the construction of actions adapted to each reality.

In the community of Gameleira (Sao Mateus), a meeting was held with the community to start elaborating the pricing policy for the seafood fishermen of the municipality. The meeting also made it possible to clarify doubts about the actions of Renova Foundation repair programs. The main focus was on Registration, Indemnification and Financial Aid, however issues related to environmental damage were also highlighted.

In July, a workshop was held with representatives of the Linhares Municipal Department of Social Assistance to create the Renova Foundation Social Protection Action Plan for the district. In addition, a meeting was held with the Social Assistance Department of Sooretama, for the delivery, by the municipality, of the proposal for the Social Protection Reparation Plan.
Meetings were held with the community in the municipalities of Sao Mateus and Linhares to inform those affected about various issues related to the work of the Renova Foundation. In Sao Mateus, there was a meeting to discuss the impacts on the tourism sector (in the community of Guriri), to understand the change requests for registrations (Barra Nova Sul) and to clarify the actions of the Renova Foundation (Fazenda Ponta). Whereas in Linhares, there were follow-up meetings regarding the Projects in the River mouth region and, in Povoacao, there was a meeting with the Department of Education and School Council to present the project for renovating and adjusting the school in de community.

In the municipality of Aracruz, there was a meeting with leaders of Santa Cruz to clarify the activities of the Culture, Sports and Recreation Program. In the community of Barra do Riacho, the Social Dialogue Team attended the meeting of the Instituto Elos with Public Authorities and local leaders to present and clarify the "The Future of the Doce River is You" Project.

Institutional Relations

ComeSee Program - Experiences in the territories

Number of visits made from August 2017 to July 30, 2018 - 59 technical and institutional visits.

Total number of visitors during the period (August 2017 to July 30, 18) - 1,088 people - 87 institutions

Institutional Events

Institutional events are those for which the Renova Foundation is invited to participate either through a lecture, sponsorship/support or as a guest.

Events in which the Renova Foundation participated

Date: Event Participation

07/19/2018 5th Forum of Mayors Invitation to participate as a speaker

07/23/2018 Agenda BDMG - Program for Sewage Collection and Treatment and Destination of Solid Waste/TTA Invitation to participate as a speaker

07/25/18 to 07/27/2018 Start Connecting! Invitation to participate at the Judges Table

07/26/2018 to 07/29/2018 Congress of Public Health Invitation to attend as audience

07/28/2018 Minas by Moonlight - Mariana Invitation to the event

Communication

In Mariana, in July, a meeting was held with the Commission of Affected Parties of Bento Rodrigues and Paracatu de Baixo, in order to listen to their thoughts on the Communication of the Renova Foundation. An action plan to address the issues raised is in progress.

Distribution of edition 3 of the Mariana newspaper, o Voz da Comunidade (Voice of the Community). In Barra Longa, the finalization of the edition of the Terra da Gente newspaper, with the approval of the material on Health, based on the most recent definitions of the Technical Board (Human Health Risk Study).
In preparation for the Assembly on houses in Barra Longa with cracks, on July 17, scheduled by the Committee of the Affected Parties, the Communication team made use of the information consolidation process of the programs for the elaboration of answers to the questions of the community, previously mapped by the Dialogue Team.

Also in Barra Longa, the Communication team participated in an initial training for teachers regarding the “Barra Longa - Present to Future, Healthy” Project, in partnership with the CPCD, in order to establish contents and promote alignment between the partner and communication team for the dissemination of the actions of the project.

In Ipatinga, the participation in alignment meetings on the Integrated Territorial Plan (ITP) and on communication actions in the territory was an important achievement. The ITP is an instrument that will guide the integral reparation process and will be developed in all territories, with the Doce River Channel as a pilot.

Critical points and performance of the Renova programs were also collected in the Doce River Channel territory, based on a reading of the Context Understanding - Engagement Report (June/18), in order to list points related to the Communication.
The proposal is to use this as a base for the planning of actions.

In the River Mouth region, a plan of action was elaborated resulting from the meeting of the Communication Group held in Areal, in which participants evaluated the first months of the joint elaboration of the newspaper Voz da Foz (The Voice of the Mouth Newspaper). Content determination started for the fourth edition of the Newspaper Voz da Foz. A meeting on the River Mouth projects was attended in Regencia and a communication and poster were created for the meetings of the projects in Regencia and Povoacao.

Layouts for street posters were prepared for Regencia, Povoacao and ISCs in Linhares. The Communication Plan for the River Mouth Territory was prepared, which is now being validated and implemented.

In the weekly radio program, in July, five different programs were broadcast for each territory, totaling 12 programs this month, on more than 20 radios stations in 39 municipalities in Mariana and Regencia.

One hundred and ninety-six people participated in the program of experiences in the territories - ComeSee -, among employees of the Renova Foundation and the following organizations: Turma da Arvore and FGV-SP, local press, Plant-for-the-Planet, UFMG, Municipal Government of Mariana, French Embassy, Guaracy Silveira Technical School, Agua Viva Project and Boy Scouts.

To increase the integration and alignment of the Communication team, a team meeting was planned and held on July 9 and 10.
Creation of WhatsApp communication for the Mobile ISC in the communities of Penha, Fernandes Tourinho, Belem Reverse, Baixa Verde, District of Dionisio, Sem-Peixe, Plautino Soares and Meleiras communities. Production of text/release on the Mobile ISC in Baixa Verde, District of Dionisio, for local radio.

An alignment meeting was held to prepare the Ombudsman's Communication Plan.

With the objective to account for the reparation process and inform society, a second meeting was held with journalists, with the presence of Roberto Waack, Head of the Foundation; Leonardo Gandara, legal manager; and Claudio Boechat, coordinator of the Advisory Board.

The main proactive publications this month were the articles by Bianca Pataro, in Fara de Sao Paulo, and Jose Carlos Carvalho, in O Tempo, the design process of the Bento Rodrigues houses, the professional courses in Mariana, training on environmental risks in Barra Longa, Rio Doce and Santa Cruz do Escalvado.

The main reactive positions were on the Juparana lagoon, sanitary sewage in Regencia, compensations and provisioning of resources by Vale.

Ombudsman

In July, the Ombudsman’s Office continued the process of managing the tickets (ensuring proper registration, qualification, urgency and responses to complaints and denunciations regarding the repair and remediation processes), besides the following activities:

• clarifications on the forwarded denunciations regarding possible committed illicit acts so that the competent bodies can evaluate the adoption of suitable legal measures;

• After forwarding the denunciations, the Ombudsman’s Office learned about the arrest of the fisherman Mr. Marcelo Guimaraes by the Civil Police/Ponte Nova for the crime of larceny;

• verification of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes;

• improved monitoring of complaints and denunciations together with the technical areas (in particular, with the focal points of the PIM, AFE and Registration);

• initial support provided to hiring process of Head of the Ombudsman’s Office - TAC Governance;

• revision of scope and contract with supplier to implement improvements in the Ombudsman’s Office service processes;

• dissemination of the Ombudsman’s Office: updated website, internet search; poster and WhatsApp communication (ISCs, PIM Offices, CRAS); training ISC teams.

General Numbers

In July 2018, 333 tickets were opened with the Ombudsman's Office related to the impacted communities. It should be noted that there was a significant increase in the number of tickets opened in July, which was much higher than the average of 228 tickets/month (2nd quarter 2018).

In July, 35% of the tickets registered at the Ombudsman's Office were anonymous.

In July, 41% of the tickets were registered through an agent of the Ombudsman’s 0800 line. It is noteworthy that this month, the Ombudsman's Office received 127 complaints, which were forwarded by the customer service channels.

In the consolidated typology of July, 62% (207) of the open tickets refer to complaints regarding the processes and deadlines of the Renova Foundation, alleging lack of predictability, transparency, accessibility, slowness and/or non-compliance with the procedures. The vast majority of complaints are related to the deadlines and processes for registration, financial aid and indemnification (PIM) programs. In these cases, the Ombudsman performs an initial assessment and qualification of criticality, which take into account criteria such as the evidence presented, the recurrence of the manifestation and situations of vulnerability.

When pertinent, the Ombudsman’s Office asks for clarifications from other areas of the Renova Foundation, who proceed with the inspection of the protocols of their processes to verify the compliance and provenance of the request. If any inconsistencies are identified, the issue is handled by the program in agreement with the Ombudsman's Office;

The Ombudsman concluded an accumulated total of 78% of the complaints and denunciations.

Of the total of 126 tickets completed in July, 38 are related to that month, 35 tickets did not qualify for processing (insufficient data and/or out of scope), 83 were completed (24 non-justified and 59 justified).

As of July 31, 2018, 592 tickets are being handled by the technical areas.

Customer Service Channels

Biweekly meetings with representatives of the Mediated Indemnity and Financial Aid Programs to define and supervise actions for more qualified responses to those affected.

Update of the tickets based on the database of people that were already indemnified - review of tickets in process (active contact with 1,045 people).

There is active contact with affected parties (in progress) to inform about newly granted financial aid, according to the guidelines and database provided by the Program (2,395 people between June and July).

Improvement of the work flow of complaints, Customer Service Channels x Ombudsman's Office, for handling socially vulnerable cases and possible cases of negligence related to non-compliance with agreed deadlines between Programs and those affected.
Identification and handling of important liability issues in order to equip the Programs with the definition of priority actions.

Creating awareness and daily follow-up with the Programs, so that the tickets are effectively updated in the SGS System, according to the evaluations of the cases carried out by the focal points and resolved tickets.

Mobile ISC actions in Espirito Santo and the Doce River Channel:

● from July 16 to 20, 2018, on the Praia do Sua beach, in Vitoria /ES, an action was organized by the Mobile ISC directed to the professional category of shrimp fishermen. The action was planned in the Working Group of shrimp fishermen, which includes the participation of the Public Defender's Office of Espirito Santo, Fishermen's Union, MAB and Renova Foundation (professionals of the Dialogue, ISCs, PIM and Resumption of Fishing Activities teams). The agents of the ISCs of Colatina, Resplendor, Sao Mateus and Povoacao were also present and, during the week, there were 262 in-person attendances. The most common subject was Integrated Registration. Critical cases have been identified and will be taken up for discussion at the next meeting of the Working Group, scheduled for August 6, 2018;

● the Mobile ISC was also present in the Quilombola Community of the Degredo district, in the municipality of Linhares/ES, on July 26, 2018. The main objective was to assist the population of Degredo that does not fit into the quilombola profile. In all, the team, formed by agents of the ISCs of Sao Mateus, Povoacao and Colatina, assisted 90 people. The action was agreed upon in the last meeting of the Technical Board of Indigenous and Traditional Peoples and Communities, which was held in the community;

● the municipality of Conceicao da Barra/ES also received the Mobile ISC on July 31, 2018. This action is part of a permanent agenda of attending to the public. In total, 65 cases were attended to;

● The districts of the Doce River Channel - Bom Jesus do Galho, Periquito, Senhora da Penha (Fernandes Tourinho), Plautino Soares (Sobralia), Sem-Peixe and Dionisio - 208 people were also served by the Mobile ISC, as detailed below:

Date District Total number of tickets Total number of people attended

07/11/2018 Bom Jesus do Galho - Doce River Channel 72 59

07/12/2018 Periquito- Mid Doce River 53 49

07/17/2018 Fernandes Tourinho - Senhora da Penha - Doce River Channel 8 8

07/18/2018 Plautino Soares - Doce River Channel 9 8

07/19/2018 Sem-Peixe - Doce River Channel 20 15

07/27/2017 Dionísio - Doce River Channel 72 69
Total 234 208

Training:

a) 0800 and Contact Us Agents
In addition to the routine work, focused on monitoring the provided support, which includes constant assessment, constant learning and rotating, the 0800 and Contact Us agents participated in five training sessions aimed at deepening the content of Renova's programs through improving the classification of the tickets according to respective subject, besides being prepared for qualified handling of the questions related to the community of Degredo (Linhares/ES).
The SGS system - used for registration and follow-up of tickets - was also on the agenda in July. The agents participated in a retraining to use the system.
There was also the opportunity for the group to receive practical retraining focusing on an empathy and cordiality-based service without losing the firmness, security and ability to circumvent objections when necessary.
They also worked, in two occasions, on the engagement, interaction, team atmosphere and coexistence in the work environment.

b) ISC of Mariana
The agents of the ISCs of Mariana and Barra Longa participated in online training on ethics and respect among people, in order to present the concept of values and its applicability in the work environment.
Representatives of Renova's Ombudsman and Human Rights departments shared with the ISC agents of Mariana, Barra Longa and Santa Cruz do Escalvado the importance of the aspects of each citizen's life and their actions within the society in which they live.
In addition, the ISC agents of Mariana participated in the Interdisciplinary Working Group on Housing Rights, held on July 18, 2018. The Group's proposal is to bring the agents closer to the aspects of the resettlement, contributing to a more information-rich, more objective and efficient service.
Planned Actions:
▪ active contact with people who requested to be registered as of January 2018, in order to forward updated information about the process and the new deadlines (waiting for information on the Program);
▪ provide support to teams of the Information and Service Centers (ISCs) for contacting and identifying persons whose entry in the Registry states “not located”, but who already reached out to the customer service channels;
▪ active qualified contact with persons who have not yet been indemnified and do not fit into the policies of fishermen currently in force, according to the positioning in the validation phase;
▪ active qualified contact with the persons who have not yet been indemnified and do not fit into other policies currently in force, according to positioning to be defined.

Territory 1 - Mariana

This month, there was institutional communication involving the Bill to guarantee the donation by the Municipal Government of a piece of land, Lavoura, to Renova.

In Paracatu de Baixo, more workshops were held for the construction of the Resettlement Project of this site. The periodic meetings with the working group of this municipality were also resumed, for the discussion of topics related to the community.

Renova also participated in meetings of two other working groups. In Bento Rodrigues, during two meetings, it was possible to collectively construct the methodology for the elaboration of the individual housing projects for the resettlement. The meeting of the Working Group on the Right to Housing continued with the discussions related to the guidelines of assistance to families in physical displacement.

In the rural part of ​​Mariana, two meetings were held this month. The first one was intended to discuss only the cases that involve reconstruction. The second had the objective of talking about the family resettlement process.

Representatives of this program also met with the Commission of Affected Parties, Technical Advisory Body, Municipal Government of Mariana, Municipal Council and the Secretariat of Towns and Regional Integration (Secir). The purpose was defining the stages and milestones for the resettlement, creating the work plan together and defining the time
frames.

Renova also talked with the Camargos community about how the group used the existing waterfall in the region. In addition, a participatory workshop was held this month to present the Mariana Technical Information Center ("Casa do Jardim"). This event was attended by community leaders and
representatives of public authorities, the academic field and the Commission of Affected Parties.

Furthermore, there were visits to the rural properties for their identification or to give feedback on demands. Another objective was to elaborate the Individual Animal Reproduction Plan.

Territory 2 - Upper Doce River

In June, three meetings were held with the Gesteira community. The objective was to define agreements related to the resettlement and other reparatory actions in the town.

This month, the Community Center for Culture and Development (CPCD) held four meetings for the development of the project "Barra Longa: Present to Future, Healthy”. The initiative’s intention is to involve young people and adults of the municipality and reflect on possible futures for the town.

In Barra Longa, the Dialogue team participated in three meetings focused on supporting the implementation of actions of the Prevention and Civil Defense Center (Nupdec). In Rio Doce and Santa Cruz do Escalvado, meetings were held with representatives of the Municipal Civil Defense to discuss the creation of the "Risk Management Committee".

Representatives of the program were also in contact with subsistence fishermen and placer miners of Rio Doce and Santa Cruz do Escalvado. This way, the group could learn more about the process of creating auto-recognition lists and ask questions. They were also able to talk about the possibility of new concessions for the Emergency Financial Aid.

Renova also assisted during the process of mobilizing those impacted from Barra Longa, in order to have them effect the migration of the type of payment for the Emergency Financial Aid, from the operator Alelo to their personal bank account.

In addition, the Social Dialogue team worked in conjunction with the Sebrae-MG teams in the three municipalities of Upper Doce River. The group met individually with owners of micro and small businesses that were impacted. The objective was to present the proposal for technical support and to begin the elaboration of plans of action, to guarantee the resumption of the economic activities.

In Rio Doce and Santa Cruz do Escalvado, the Social Dialogue team presented the project "The Future of the Doce River Is You" to residents of impacted communities.

In Rio Doce, a follow-up of the detonation actions for quarry dismantling was also carried out at the Floresta Farm.

Territory 3 - Doce River Channel (Vale do Aco)

Program representative were present during the definition of the Mediated Indemnity Program (MIP) policy with those affected, to ensure that the initiative encompasses all categories. Whereas fishermen from the territories of the Doce River Channel and Mid Doce River this month participated in the 2nd forum focusing on them. The objective was to inform, clarify doubts and present the agreements for the indemnification process regarding the fishing activity in the region.

In addition, small rural property owners from Sobralia, Fernandes Tourinho, Bugre and Ipaba participated in meetings with the Renova Foundation staff. They had the opportunity to meet and talk about the proposal for technical assistance and rural reach (ATER), which will be carried out by the Foundation.

In Caratinga, Sao Domingos do Prata and Raul Soares, the project "Develop the Doce River" was presented to representatives of local trade associations. This initiative was also presented to representatives of the local governments of Fernandes Tourinho and Dionisio.

Progress was made with another project this month: "The Future of the Doce River is You".
Renova held meetings with youth groups from Reves do Belem (Bom Jesus do Galho) and Ipaba to select participants for this initiative, which is done by the Foundation in partnership with Instituto Elos.

In June, other meetings were also held with residents of the communities of Senhora da Penha (Fernandes Tourinho), Reves do Belem (Bom Jesus do Galho), Sao Lourenco (Bugre) and Plautino Soares (Sobralia). During these meetings, the population was able to
obtain information and ask questions about the criteria for the subsistence fishermen through the Mediated Indemnity Program (PIM).

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

The Movement of Parties Affected by Dams (MAB) held meetings with residents of Periquito and Naque to talk about the Transaction and Conduct Adjustment Term (TTAC) and the technical assessments.

A meeting was also held in the district of Cachoeira Escura (Belo Oriente). The objective was to establish agreements related to water supply and compensation of costs made for drilling artesian wells (done by the affected people themselves). During the meeting, the group also talked about MAB’s advice for producers not to plant or use water due to possible contamination.

In addition, a 2nd forum was organized with fishermen from the territories Mid Doce River and Doce River Channel. The intention was to inform, clarify doubts and present the agreements related to the indemnification process regarding the fishing activity in the region.

The following meetings also took place:

● 2nd meeting of the Advisory Board, with participation of those affected in the municipalities of the Mid Doce River territory;
● 1st Participatory Workshop for Customization of the Conceptual Project of the Technical Information Center of Governador Valadares (CIT-GV);
● Presentation of the project "The Future of the Doce River is You" in four meetings;
● Presentation of the program "Develop the Doce River" to micro and small business owners from Cachoeira Escura (Belo Oriente) and Naque;
● Presentation of the project Payments for Environmental Services (PSA) to rural producers from Galileia and Periquito.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)

Renova organized informative meetings with rural producers of Pancas, Colatina and Marilandia on the actions carried out by the Permanent Preservation Areas (PPA) Program and the Springs Recovery Program. Another objective was to provide details and clarify doubts about the criteria and requirements of the Payment for Environmental Services (PSA). The idea was to encourage this public to participate in the initiative.

During the month of June, meetings were also held with representatives of the Association of Old Trash Scavengers and Sand Harvesters from Baixo Guandu (AVEC), Association of Trash Scavengers and Sand Fishermen from Aimores (ACAA) and Association of Sand Harvesters and Transporters from Resplendor (ARTTA). In these meetings, Renova learned in detail about the productive activities of each group.

In addition, three meetings were held with representatives of the Itueta Residents Commission. There, the team provided information, clarified doubts and deliberated on the programs Water Treatment and Alternative Water Withdrawal, and Sewage Collection and Treatment, focusing on the negotiations related to the construction of an water pipeline in the municipality. The technical conclusions related to the analysis of the fish collected in the municipality was also presented and the panorama of the conservation actions of aquatic fauna and terrestrial flora and fauna was discussed.

The Social Dialogue team held two other meetings to present the project "The Future of the Doce River is You". Residents of the communities of Vila Crenaque (Resplendor) and Maria Ortiz (Colatina) participated in these meetings.

During this period, the group also supported the process of mobilization of those impacted in the territory so that they effected the migration of the type of payment of Emergency Financial Aid, from the operator Alelo to the personal bank account.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)

During the monthly meeting held in Povoacao e Regencia (Linhares) in June, the community was able to inform itself and ask questions about the progress of the specific projects destined for the region of the mouth of the Doce River.

Three other meetings were held this month:

● The working group of Povoacao (Linhares) structured a proposal to assist the fishermen of the community;
● The working group of shrimp fishermen, residents of Sua Beach, Vitoria (ES), also came together;
● Renova also met with surfers from Regencia (Linhares) to listen to their demands and start discussions to construct a work plan related to the repair of the impacts caused to this activity in the region of the Doce River mouth.

Whereas the residents of Aracruz were able to follow in loco the water monitoring work carried out by the Renova Foundation in the municipality during a visit to the Caboclo Bernardo Canal region.

The Social Dialogue team also made individual visits to the 42 families of Sooretama. They were considered impacted by the Pequeno River barrier. The group also supported the process of mobilization of impacted people from São Mateus and Linhares to ensure that they effected the migration of the type of payment of Emergency Financial Aid from the operator Alelo to the personal bank account.

Institutional Relations

Renova met with representatives of the state and federal spheres of the INSS (Social Security). At the time, a channel of direct contact with the institution was created to guarantee the quick solution of any problems. Representatives of the Mediated Indemnity
Program (PIM) also received guidance on the best procedures to be followed in this process.

In the period, agreements were signed with Cemig related to the distribution line from Mariana to Bento Rodrigues and to the extension of the distribution network to Magalhaes school in Mariana (Pisciculture Project), in addition to other demands.

The group also worked on scheduling meetings with secretaries of state to discuss the Bento Rodrigues licensing process.

The following meetings were also held:

● Between the Espirito Santo Institute of Research, Technical Assistance and Rural Extension (Incap) and representatives of the Renova reactivation programs of productive activities for fishermen and rural producers. The objective was to define the scope of the joint work plan between the programs and Incaper, in Espirito Santo;
● In the Commission on Human Rights and Minorities, to present the report developed by the Renova Foundation on the issues raised at the last public hearing held in the Chamber of Deputies;
● With federal deputy Paulo Foletto (PDT-ES) to update the initiatives carried out by the Foundation and presentation of the same report mentioned above;
● With the Committee on the Environment, to present this report and forward it to Federal Representative Nilton Tatto (PT-SP);
● With federal deputy Leonardo Monteiro (PT-MG) to render accounts. This political representative has a strong electoral base in the region of Governador Valadares;
● With the Espirito Santo State Court of Accounts, Espirito Santo State Development Bank and the Espirito Santo State Prosecution Service - CAOA. In this meeting, the group discussed the creation of an inter-institutional working group for strategic alignment and definition of the work method, with the objective of monitoring and supervising the actions that will be carried out within the sewage collection and treatment program. Another meeting was held at the Minas Gerais State Court of Accounts;

● With the Head of the Federal University of Espirito Santo (UFES). The objective was to guarantee the leveling of information and provide clarifications about the competition process related to epidemiology.

Renova also guaranteed its participation in:

● The National Third Sector Event (ENATS);
● The Degraded Areas Event, organized by Vale;
● II Brazilian Conference on Ecological Restoration.
In addition, the 49th visit of the ComeSee Program was held, this time with educational institutions and the Plant-for-the-Planet movement. This way, the initiative totals 909 participants.

Renova also participated in an animal adoption event, in partnership with the Patio Savassi mall, located in Belo Horizonte (MG).

TABLE

Institutional Relations: Mariana

The following works took place this month:

● Institutional support in the conversations of paralelo Rio Doce with the Municipal Government of Mariana;
● Provided communication support for the dairy project;
● Intermediation during the definitions of the georeferencing project, intensifying the relationship with the Mariana town council;
● Communication with the municipal government to guarantee the hiring of support teams for the Secretariats of Works, Social Assistance and Health;
● Acceptance by the Municipal Government of the proposed landfill;
● Working meeting with the River Basin Committees and other bodies for the management of water resources.

Customer Service Channels

In this area were accomplished:

● Training for the 0800 and Contact Us Teams;
● A total of 306 visits by the Itinerant CIA, in the state of Espirito Santo;
● Collection of data to support the construction of the fishing program policy. The activity was conducted by the Customer Service team;
● Bringing closer the Renova Foundation Ombudsman's Office and the 0800 and Contact Us service. This fact represents a great step forward in the unification of service processes.

Ombudsman

In June, the Ombudsman continued the process of managing the tickets, ensuring their proper registration, qualification, response time and answers to complaints and denunciations on the repair and remediation processes.

The following activities were also carried out:

● Improvements in the monitoring of complaints and denunciations in the technical areas, especially focused on the PIM, AFE and Registrations.
● Revision of scope and contracting of suppliers to implement improvements in Ombudsman service processes;
● Forwarding of complaints that indicate the committing of possible illegal acts and meeting with competent external bodies;
● Mapping of processes and elaboration of Ombudsman procedures;
● Elaboration of the quarterly report of the Ombudsman's Office and analysis of the indicators by territory;
● Presentation of the Ombudsman's Office to Technical Board (TB) of Communication, Dialogue and Social Participation and also during the meeting of the Interfederative Committee (CIF);
● Review of information related to the Ombudsman foundations listed in the document defining the Communication, Participation, Dialogue and Social Control Program. The analysis was made based on the definitions of the Technical Note of the TB of Communication, Dialogue and Social Participation;
● Presentation and alignment meeting with the Ombudsman of the Inspector General’s Office;
● Ombudsman dissemination actions: updates to the website and search tool; radio programs (Mariana, Governador Valadares and Doce River Mouth), poster and WhatsApp message (about CIAs, PIM Offices, CRAS); training of Customer Service Channels and Contact Us teams (with the participation of 120 attendants).

General Numbers

In June, 389 tickets were opened by the Ombudsman’s Office related to the affected communities. The number represents a significant increase in total registrations, compared to the average of 75 tickets per month (referring to the first quarter of 2018).

Of this total:

● 43% of the registered tickets were made anonymously;
● 28% of the tickets were registered by the 0800 operators. Regarding this issue, it is also important to note that the Ombudsman also received 117 complaints forwarded by the Customer Service Channels;
● 52% of the open tickets refer to complaints about the processes and deadlines of the Renova Foundation. Among the problems mentioned are lack of reliability, transparency, accessibility, slowness or non-compliance with procedures. The majority refers to the deadlines and processes of the registration, financial aid and indemnification (PIM) programs. In these cases, the Ombudsman's Office conducts
an initial assessment and qualification of criticality, taking into account criteria such as the indications presented, the recurrence of the incidents and if the complaining person is a vulnerable situation.
● The Ombudsman concluded an accumulated total of 83% of the complaints and denunciations.
● Of the 208 tickets completed in total in June, 145 were related to that same month, 43 were not qualified to be handled (because of insufficient data or because they were out of scope) and 165 were completed (28 unsupported and 137 upheld)
● As of June 30, the Ombudsman's Office totaled 391 tickets under ongoing investigation by the technical departments.

Communication with the territory

The following initiatives stand out:

● Realization of the ComeSee Program;
● Renova Radio (Doce River Moment): weekly programming, broadcast on more than 20 radios of 39 municipalities from Mariana to Regencia. In June, 4 different programs were broadcast for each territory, totaling 12 programs;
● Delivery of newspapers in Regencia, Areal and Entre Rios;
● Launch of the Jornada bulletin in Mariana and the River Mouth Region;
● Launch of the Mural Newspaper in Mariana and River Mouth Region;
● Structuring support and organization of the following events, meetings or festivities:
Renewing Landscapes Project, Barra Longa Traveling Movie Theater and workshop on construction, use and occupation of the Casa do Jardim;
● Support during the first collective meeting to construct the concept for the CIT in Governador Valadares and the communication plan on the changes made to the AFE payment process in the same state. It also received advice on the definition of the fauna management flow, to guarantee the approval of the environmental management team;
● Production of graphic materials and products to support the communication process with communities.

Communication with the Press

The following actions were accomplished in this area:

● First meeting with journalists, with the presence of the CEO of the Foundation, Roberto Waack, and technical consultant Jose Carlos Carvalho;
● Dissemination of the signing of the Governance Conduct Adjustment Agreement, with a proactive strategy that ensured high coverage by the national and international press;
● Dissemination of the extended timeframes of the indemnification and changes to the type of payment of the Emergency Financial Aid (AFE);
● Presentation of other themes, such as the biodiversity monitoring program and revegetation results;
● The main proactive disseminations were: meeting with the press, sanctioning of Law 3220 in Mariana, payment of indemnities, courses in partnership with Senai;
● The main reactive positions were: registration of the “Juparana Lagoon”, water pipeline of Governador Valadares.

See below the actions undertaken in each axis:
Dialogue
Territory 1 - Mariana
● Assessed the level of understanding of the main topics in discussion with families in the communities of Bento Rodrigues, Paracatu de Baixo and the Rural Zone of Mariana. The survey showed that 51.4% of the interviewed are dissatisfied with the information regarding the reparative process and with the lack of closer assistance for the families.
● Worked with the Municipal Government and Council to engage in the Bento Rodrigues resettlement licensing processes, the Paracatu conceptual project, the authorization of works on the temporary school of Paracatu and the readjustment of SINE to meet the hiring demands in the municipalities and districts;
● Resettlement process:
- Bento Rodrigues: developed the construction methodology for housing and public facilities projects, conducted meetings with the commission of affected parties, community, community leadership and Renova’s interface areas;
- Paracatu: developed the methodology for the conceptual design of new Paracatu, conducted meetings with the commission of affected parties and community, and interacted with community leaderships and Renova’s interface areas;
- Family Resettlement: developed the methodology for conducting the assisted purchase, conducted meetings in the Rural Zone, and interacted with community leaderships and Renova’s interface areas.
● Managed the interdisciplinary working group for housing, preparation and articulation of internal areas based on a screening of the territory, and report distribution and monitoring;
● Managed demands from the communities impacted by the reparation process, articulation and fulfillment of agendas with strategic leaders from the communities of Aguas Claras, Santa Rita Durao, Monsenhor Horta, Antonio Pereira e Fonseca;
● Engaged in direct action to get closer with the communities through Casa do Jardim and Casa dos Saberes.
Territory 2 - Upper River
● Engaged in dialogue with the community of Gesteira (Barra Longa) regarding the Distribution and Water Supply System for the resettlement;
● Offered informative sessions to provide information and clarify doubts about the engineering reports made in properties in Barra Longa that presented cracks;
● Presented the project and supervised the first visits by Sebrae consultants to support the recovery of micro and small businesses that were impacted;
● Supervised detonation procedures for dismantling the quarry at Floresta Farm and the Provisional Inspection of properties near detonation areas.
Territory 3 - Doce River Channel (Vale do Aco)
● Ensured compliance with Instituto Elos’ work schedules, thus helping municipalities increase their interest in contacting the Renova Foundation;
● Disseminated information on the Working Capital Fund "Develop the Doce River”, by scheduling new meetings with local commercial institutions and increasing proximity with municipalities that did not maintain a close relationship with Renova;
● Held a Community Assembly in the community of Reves do Belem to inform and clarify the criteria for receiving indemnity and assistance to subsistence fishermen through the Mediated Indemnity Program (IMP). 300 people participated in this activity, which had positive repercussion among the fishing leaderships of Minas Gerais;
● Accompanied the technical teams of the Sustainable Land Use Programs on community visits to ask questions about collecting soil samples.
Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)
● Met with the Mayor of Governador Valadares, Andre Merlo, to provide information regarding works on the water pipeline, hiring local labor and contracting local suppliers. These topics were of the interest to the Mayor, who was pleased to learn the information provided and interested in giving visibility to the initiative;
● Engaged in technical and operational interactions with the Senais to offer qualification courses to the local workforce;
● Sought partnerships with assets and local institutions for integrated gains in the territory. Engaged in interactions and technical discussions about the Spring Recovery Program’s work alongside Fiemg and Piracanjuba Dairy, companies which are supplied by small business owners. This initiative has already resulted in two field visits: in the first, the Piracanjuba production manager and technicians visited a property with recovered springs. In the second, Renova's technical and institutional teams visited a Piracanjuba supplier property.
Territory 5 - Low Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)
● Based on the mediation articulated by the Territory’s Management between the fishing representatives and the Indemnity Program, a proposal of an official institutional dialogue between the parties, held in the city of Serra (ES), was presented. The meeting helped strengthen a bond of cooperation between the impacted communities (mainly the fishing communities) and the Renova Foundation. This process enhances the proposition of collective policy-building and indemnification mechanisms with these groups. This process leads to not only an increased listening ability, but also to outlining collaborative solutions, with shared responsibilities;
● Interactions between Infrastructure / Construction teams, Territory Management and Institutional Relations. With that as basis, the Minas Gerais Highway Police was asked to provide support to ensure that tank trucks could bring fuel from Governador Valadares (MG), ensuring the supply of water tank trucks to the locations mentioned above. Meanwhile, supply status was reported to city governments and councils from all municipalities supplied by the water tank trucks on a daily basis. Another relevant action, carried out during this period in partnership alongside public authorities, was the dissemination of awareness campaigns on saving water;
● Strengthened and reinforced dialogue with local, regional and state public agencies (Municipal Governments, Prosecution Service, Police Departments, Municipal Offices, Regional Consortia, Committees, Legislation Councils, Superintendencies, State Offices, etc.). We made this improvement possible by creating the Territory Management team, represented by an Institutional Relations Expert appointed specifically for this section. The goal, with this work, is to provide wide access to information and to involve these actors in the actions and processes related to the collapse of the dam that affect the life of the municipality.
Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)
● Met with shrimp fishermen from Vitoria. This initiative is part of the new phase in creating a damage sheet, which is being drafted in partnership with the Public Defender's Office of Espirito Santo, the Movement of Parties Affected by Dams (MAB), Ibama, ICMBIO and the Renova Foundation. This action is derived from the first meeting held by MAB in Linhares, in March 2018;
● Assembled with representatives of the MAB, CIF, Renova, the Public Defender’s Office and the Federal Prosecution Service in Linhares, on May 22. From the meeting, a series of activities were done in conjunction with the MAB and articulated by the Public Defender's Office of Espirito Santo. This meeting has contributed to tighten relationship between these actors and the Foundation, in addition to improving the attention given to the communities;
● First Stage of the Surfing Championship in Povoaçao. The initiative integrates the River Mouth Projects, conducted in Regencia and Povoaçao. This was the first stage of the circuit, which grants points that count for the Brazilian championship. The event had great turnout both during the championship and in the nightly musical attractions in the community, boosting tourism and fostering the local economy. The next stages will be in Pontal do Ipiranga, in August, and Regencia, in October;
● Met in the community of Entre Rios to work on the damage sheet. This action was also defined in the assemblies held with the Public Defender’s Office and MAB. The meeting took place in the community of Entre Rios, in order to have community participation in the process of improving the damage sheet.
Ombudsman
● In May, the Ombudsman continued to manage the Confidential Channel, ensuring proper registration, qualification, verification and response to complaints and reports regarding the repair and remediation processes by the Renova Foundation. The following activities were also carried out:
- Improving complaint and report monitoring in technical areas (especially with the focal points of PIM, AFE and Registry);
- Referring complaints that indicate possible wrongdoing to relevant external bodies (CGU, PF, PCES, PCMG, MPF, MPMG, MPES, OAB);
- Mapping processes and designing Ombudsman procedures: interfacing with other areas and programs in the Renova Foundation;
- Beginning the drafting of the Ombudsman's report and analysis of indicators and critical cases by territory;
- Presentation of the Ombudsman's Office for Communication, Dialogue and Social Participation;
- Publicizing the Ombudsman: updating site, news releases through different communication platforms with the communities.
● In May 2018, 194 new manifestations were opened in the Confidential Channel, out of which 145 (74%) were related to impacted communities and within the Ombudsman's scope. The total number of events registered in May was also well above the average of 75 records per month (average in the first quarter of 2018);
● The Ombudsman concluded an accumulated total of 89% of the complaints and reports, alongside the plaintiffs. On May 31, 2018, 142 reports were pending replies from the plaintiffs;
● In the consolidated typology for May, 55% (81) of the open cases were related to complaints regarding processes and terms set by the Renova Foundation. The records claimed lack of predictability, transparency, accessibility, slowness and/or non-compliance with procedures. The vast majority of complaints relate to the terms and processes for registration, financial aid and indemnification (PIM) programs. In these cases, the Ombudsman performs an initial assessment and qualifies the complaint's criticality. This work considers criteria such as the evidence presented, existence of previous complaints and situations of vulnerability. When pertinent, the Ombudsman's Office requests clarification from other areas in the Renova Foundation, which should check how the processes were conducted to verify the complaint’s truthfulness and consistency. If any inconsistencies are identified, the issue will be negotiated by the program, in agreement with the Ombudsman's Office;
● Of a total of 145 complaints made in May, 9 were not qualified for verification (insufficient data and/or out of scope), 21 were completely verified (19 found true and 02 found untrue) and 100 are under ongoing investigation by technical areas;
● In May, 37% of complaints were anonymous and 74% were registered by the telephone operator on the 0800 Confidentiality Line.
Customer Service Channels
● The new CIA attendants at Mariana learned about the Dialogue team’s work, and participated in training on the history of Casa do Jardim;
● The 0800 Service Line and Chat teams also participated, in May, in five trainings on the following topics: improving registration on the SGS; refresher on Portuguese language; humanizing service; service techniques and the Emergency Financial Aid Program;
● The Espirito Santo Itinerant CIA took 490 calls. The cities and communities served were: Itaparica, São Miguel and Ilha Preta, Barreiras, Meleiras, Itaúnas, Ponta and Conceiçao da Barra. The communities visited by the Itinerant CIA brought forth issues that were mainly related to the Renova Foundation Registration process.
Communication with Territories
● The ComeSee Program took 102 members of several institutions to the territories impacted by the collapse of the Fundao dam. Members of the following entities were part of this initiative: UNB and UFMG, the Mariana Municipal Council, UFV, UMA, UNESCO, Doce River Valley University, COMPAT, Univiçosa, the Isabela Hendrix Institute and Renova employees;
● Renova Radio (Doce River Moment): weekly programming broadcasted on more than 20 radios stations in 39 municipalities located between the municipalities of Mariana and Regencia. In May, five different programs were broadcasted in each territory, totaling 15 programs in the month and 51 news stories. The main stories were: the construction site for the Bento Rodrigues resettlement being set up, environmental services for rural producers being paid for, our participation in the São Paulo Fashion Week, the Mariana Diversify Fund launch and the goals of the Renova Ombudsman channel;
● Community Newspapers: finalized the "Terra da Gente” (Barra Longa, MG), "Voice of the Community" (Mariana) and "Voice of the River Mouth” (Espirito Santo) newspaper editions;
● Offered support for the structuring and organizing of these events, meetings and festivities in the communities: 2nd edition of Circus Nights, in Mariana (MG); Supplier Day in Regencia and Povoaçao, two districts in Linhares (ES); field day "Sustainable Land Use" - training on ecological pasture management; meeting with the community of Santana do Deserto to explain the detonation process for Floresta Farm; the Develop the Doce River event, in Governador Valadares (MG); an event for launching the Payment for Environmental Services (PSA); text preparation for the PSA primer; meeting with fishermen from Territory 2 in Governador Valadares (MG); meeting between Vitoria shrimp fishermen, Renova and the Public Defender's Office to define an indemnity policy; assembly with the MAB in Linhares (ES) and the conception event for the Technological Information Center (CIT) of Governador Valadares.
Communication Strategies
● Drafting the proposal for the Health Seminar in Barra Longa (MG);
● Disclosing grant agreements with Fest/Fapemig;
● Detonations at Floresta Farm (Candonga);
● Designing a workshop to create the Communication Plan for Territory 6;
● Migration in the financial aid payment process;
● Establishing CIA signaling in the BARI region.
Graphic material and products to support communication with communities:
● On-demand WhatsApp pills to inform the community on the status of the Bento Rodrigues resettlement;
● Reviewing Q&As and press releases on the resettlements;
● Producing presentations and animated videos on the following themes related to the Paracatu de Baixo resettlement:
- Water supply: studies on water availability in Lucila identifying water sources and supply options for human consumption;
- Sewage treatment: study solutions to find and indicate the most adequate option for Lucila’s terrain characteristics;
- Water for animal consumption and agriculture: study solutions water withdrawal and distribution for agriculture and animal consumption.
● WhatsApp pills, sound cars, spot recording and communication monitoring to advertise the Mobile CIA in Galileia and Conselheiro Pena (MG);
● Disseminating the Mobile CIA in the municipality of Pingo D'água (MG);
● WhatsApp pill on the truckers' strike and its impact on the Renova Foundation's actions in the territories.
Communication with the Press
The main highlight in the press release was the evolution of the Bento Rodrigues resettlement process. We sent out proactive releases, notes and placements regarding important steps, such as the application for environmental licensing and the start of the construction site setup - in this case, in particular, a press conference was held at the site.
The launch of the Diversify Mariana fund; the tender for the Payment for Environmental Services (PSA); the support to the Surfing Circuit in the mouth of the Doce River; the interventions made through the program "Solidary Hands", by the Municipal Government of Mariana; the progress of spring recovery actions; the partnership for the meliponiculture project in Espirito Santo; the free certification course in NR-10 (Safety and Installation in Electrical Services) in Mariana (MG) and the beginning of the physical and mental health program in Espirito Santo were also proactively disclosed in this period. Our reactive positioning clarified the actions to contain the Juparana lagoon floor, in Linhares (ES) and the health issues of those affected.
The main interviews with Renova Foundation spokespersons in the period focused on the resettlement process, the PSA tender launch and the Diversify Mariana fund. In total, 30 interviews were conducted in the period.
Internal and Institutional Communication
● Launched the Conecta application, a new internal communication channel inspired in the features of a social network. It allows Renova Foundation employees to publish what is happening in their respective regions, share their daily lives, post pictures, curious facts and stories related to the reparation process. The feed (timeline) is the space for posting. Employees can interact with each other through reaction buttons (like, applause, together, among others) and comments. It is also possible to filter content by city, locality and area. Each user has a profile to fill in with personal information, scope of practice within Renova, phone number and city. There is a section dedicated to professional recommendations from other coworkers who participate in the network. The more active the user is in Conecta, the higher they get in the ranking, another app feature. The institutional profile "Inside Renova”, in turn, discloses the main information on the Renova Foundation in a simple, quick and practical manner. There is also an internal event calendar available in the application. When the user confirms his presence in an event, it can be automatically saved to their phone book. The Gallery is a section with photo albums of Renova's main events and initiatives. By the end of May, 285 users became part of Conecta. The application is a step forward in communicating with employees on digital platforms. As the first Renova Foundation internal communication vehicle, launched in October 2016, Conecta was initially structured as a weekly electronic newsletter. Its last edition - issue 80 - was sent to the internal audience on May 8, 2018, with a retrospective piece on the milestones reported by the vehicle, welcoming the application;
● Human Rights Calendar | Action for the International Day for Fighting LGBTophobia. In support of raising awareness amongst employees and the Conversation Ring on the subject, the main achievements in Communication were: suggestions for action, concept, layout, pencil collection with concept messages for employees, posts and ping-pong interviews for Conecta, WhatsApp pills, announcements and poster;
● Internal Traffic Safety Action, emphasizing the mitigation of the main risk to employees. The achievements in Communication were: disseminating and covering theatrical interventions touring the territory; screenplay and recording for videos with the president of the Renova Foundation, Roberto Waack, posts for the Conecta network; WhatsApp pills; announcements and poster;
● Launched the Diversify Mariana, an investment attraction fund for the municipality, in partnership with the Minas Gerais Investment and Foreign Trade Promotion Agency (INDI) and the Minas Gerais Development Bank (BDMG), and with the support of the Mariana Municipal Government. The achievements in Communication were: supporting and organizing the launching ceremony, presentation, Q&As, banner, folder, press release, posts in social media and coverage on the Conecta network;
● I Inter-Federative Committee’s Inter-Chamber Technical Seminar (CIF): Fishing and the Use of Raw Water in the Doce River and Coastal Zone, held in Vitória. The achievements in Communication were: conceiving presentations for Renova in the event, producing a paper with the main messages related to the topics under debate, updating the Q&As on fishing activities and posting on Conecta;
● Support content for spokespersons for the Renova Foundation Advisory Board, made up of 17 members representing society. The first version of the material was delivered at the May Council meeting;
● Opened the Payment for Environmental Services (PSA) tender. The event, which took place in late May, marked the start of registrations for rural producers who are interested in receiving a bonus for engaging in action to recover 40,000 hectares of Permanent Preservation Areas (APPs) and 5,000 springs along the Doce River Basin, in a period of 10 years. The achievements in Communication were: conceiving a presentation and program-exclusive QAs and posting on Conecta.