Fundação Renova

6 – Social dialogue

Objective of the program

The creation of permanent communication channels and interaction with the society in fixed and itinerant locations that provide the institution with a round table for dialogue and negotiation; the construction and maintenance of the website; the creation and maintenance of locations for dialogue with the communities; a 0800 service center; the creation of a “Q&A” manual; the use of social media for spreading news about the Foundation’s initiatives; to clarify doubts and to provide information; PR and to make releases available to different communication channels.

Progress of Program

Following the health authorities' guidelines and in face of the COVID-19 (coronavirus) pandemic and its consequences, the Social Dialogue teams maintain their activities but remotely. At the same time, face-to-face actions with the interested public are suspended. In this context, the main activities performed were the following:
• Continued to define and implement the Resettlement Social Protocol, along with the Resettlement, Social Protection, and Physical and Mental Health programs, to keep assisting the families forced to relocate to the municipality Mariana, in the State of Minas Gerais, during this period of social distancing. This month, we highlight the actions to support the resumption of the service provided for the Mediated Indemnity Program and the contact with affected families to collect bank account details for the reimbursement of internet expenses made for remote dialogue activities.
• The meetings with the Paracatu de Baixo Working Group continued, using remote communication tools for discussing the collective resettlement of the community, such as negotiations related to the soccer field and the status of the works, as well as other matters pertaining to the reparation and compensation process in the district, such as information on safety measures for speed control of trucks and presentation on the eligibility criteria for the Financial Aid Program in the territory.
• A meeting was held with the Bento Rodrigues Working Group, using remote communication tools for discussing the collective resettlement of the community, such as clarifications on the resumption of works and information on the services offered by teams from the Resettlement and Mediated Indemnity programs during this period of social distancing.
• In the territories of Mariana and the Lower Doce River, engaging activities and meetings were held with young people from the affected districts to present the “Conectudes” project aimed at training young leaders along the Doce River Basin and, in the territory of the Doce River Mouth/Coast ES we highlight the meetings to present the Lotus Project, also to train young leaders.
• In Povoaçao (Linhares), a remote meeting was held with representatives of the local Trade Association to answer questions about the continuity of Emergency Financial Aid payments. In Patrimonio da Lagoa (Sooretama), a meeting was held with the community's Residents Committee for clarification on the status of Indemnity Payments for Moral Damage, as well as the maintenance of drainage from the swamp to the Juparana Lagoon.
• In Rio Casca, a meeting was held with the Fishermen's Association of the municipality for clarification and feedback on the request for technical and financial support for the Fish Farming project.
• Meetings were held in the Lower Doce River territory with representatives of the Itinerant Esthetics Space and the Barro Branco Sabia and Vala do Rufino Community Development Association to present the Economy and Innovation actions carried out by the Renova Foundation in the district.
• Continuous dialogue with social leaders, affected people, and others in the impacted municipalities, for clarifications regarding the Renova Foundation's work during social distancing measures, dissemination of ongoing and planned actions by the Renova Foundation in the districts, and understanding of critical situations with the affected families.

OMBUDSMAN’S OFFICE
• There were no relevant facts this month.

CUSTOMER SERVICE CHANNELS
• Management and monitoring of silage requests, based on the definitions of the 12th Federal Civil and Agrarian Court of the Judicial Section of Minas Gerais.
• Production and distribution of Internal Tutorial for handling Critical and Vulnerable Cases.
• Monitoring all tickets registered at the Information and Service Centers (ISCs) that have pending responses, only attending remotely due to the coronavirus pandemic, provides intermediate or final answers to requesters.
• Conducting biweekly meetings to present and discuss tickets registered in the category Reconstruction of Villages, regarding Temporary Housing, to support the handling of pending cases with the responsible area.
• Kickoff of the training for ISC agents (in Portuguese), aimed at qualified and improved registration of requests received by these professionals, together with the Renova Foundation's service agents.
• Training of agents (Contact Us, 0800 and ISCs) to improve the understanding and application of the Questions and Answers (Q&As) document related to the indemnity payments for Loss of Profit, through the Mediated Indemnity Program of the Renova Foundation.
• Landowners were actively contacted by ISC agents to request authorization for technical visits by the Tailings Management Program (PG23) to rural properties located in the affected municipalities. The purpose of the visit is to ask the consent to collect soil samples to be studied by the program team.
• Training of the team and logistical and operational support for receiving and analyzing physical documents related to the Integrated Registration process of Phase 2, at the ISCs, as an alternative to sending them digitalized through the User Portal during this period of social distancing. During July 2020, the service was available at the ISCs of Naque (from 07/16), Linhares (from 07/24), Periquito (from 07/27), Belo Oriente (from 27/07), and Baixo Guandu (from 29/07).

COMMUNICATION
Communication with Territories
• Renova Radio: broadcast of nine different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River, and Doce River Mouth, in weekly radio programming on several radio stations in these areas. Momento Renova featured 54 programs in July, with 162 broadcasts on local radio stations from Mariana to Regencia.
Mariana
• Production of e-mail marketing, WhatsApp notification, radio program, posts on social media, and videos to disseminate the “Actions in Mariana” page on the Renova Foundation website (www.fundacaorenova.org/acoesmariana/), containing information on the fronts of action in the municipality.
• Production and digital distribution of the 11th edition of the Jornada Bulletin for the residents of Mariana.
Upper Doce River
• Production and distribution of the 3rd edition of the Jornada Bulletin for the residents of Santa Cruz do Escalvado and Rio Doce.
• Production and distribution of the 3rd edition of the Jornada Bulletin for the residents of Barra Longa.
• Digital production and distribution of the 11th edition of Terra da Gente, a newsletter made with the communities of Barra Longa, Gesteira, and Barreto; Preparation of a newsletter with information on the resumption of works in Barra Longa for distribution via WhatsApp.
Mid Doce River
WhatsApp notification promoting the virtual workshop on the topic TAC Governance for residents of Conselheiro Pena, Galileia, and Tumiritinga.
Doce River Mouth
• WhatsApp notification about the kickoff of remote assistance for the Indemnity Program in Patrimonio da Lagoa (Sooretama).
Support to Programs:
PG07 - Animal Assistance
• WhatsApp notification with information on animal adoption; WhatsApp notification with step by step information on how to proceed with the adoption; in addition to a radio program and post on Renova's social networks.
PG08 - Reconstruction of Villages
• WhatsApp notification on internet reimbursement for families in the Bento Rodrigues and Paracatu de Baixo resettlements who are attended remotely.
• WhatsApp notification to engage youth from Bento Rodrigues and Paracatu de Baixo for the video creation workshop.
PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 13th edition of the Bento Rodrigues Resettlement Report with updated information on the works' progress.
• Development of a digital album with photos for remote monitoring of the houses' construction progress being built in Bento and the family resettlement.
• Production of a WhatsApp notification to present the survey results on young entrepreneurship to the youth from Bento Rodrigues that participated in the survey.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Dissemination of the 13th edition of the Paracatu de Baixo Resettlement Report with updated information on the works' progress.
• Production of a WhatsApp notification to present the survey results on young entrepreneurship to the youth from Paracatu de Baixo that participated in the survey.
• Production of the Panorama of the Paracatu de Baixo Project with the main progress made in the resettlement.
• Development of a digital album with photos for remote monitoring of the houses' construction process being built in Paracatu de Baixo.
PG08 - Reconstruction of Villages (Gesteira)
• WhatsApp notification announcing the remote meeting with families on the Gesteira Resettlement Conceptual Project held on 07/16.
• WhatsApp notification announcing the remote meeting with families on the Water Supply System for Gesteira held on 07/23.
• Production of a digital manual for distribution via WhatsApp with information on remote assistance by the Gesteira Family Resettlement team using the Teams platform.
PG12 - Historical, Cultural and Artistic Memory
• WhatsApp notification to promote the free video lesson of the banana biomass course.
• WhatsApp notification to promote the free video lesson of the cachepot course.
• WhatsApp notification, material for the Renova Radio program, and post on the Foundation's social network to disseminate free video lesson of the detox cooking course.
• WhatsApp notification and post on social media to promote the fabric toiletry bag course's free video class.
• WhatsApp notification to promote the free video lesson of the skincare course.
PG17 - Resumption of Agricultural Activities
• WhatsApp notification to announce the results of the RFP ATER Espirito Santo - Lot 12.
• WhatsApp notification to announce the results of the RFP ATER Minas Gerais - Lot 11.
PG18 - Economy and Innovation
• Dissemination of events for local hiring strategies in Mariana, on 07/09 (Suppliers) and 07/10 (Labor), through a Renova Radio program and WhatsApp notification.
• WhatsApp notification for business owners in Barra do Riacho (Aracruz) with feedback from the study carried out to better understand local commerce during the pandemic.
• Development of a campaign to promote the Doce River Development Fund in Minas Gerais and Espirito Santo, containing animated and static infographics and content for Renova Radio programs.
• PG32 - Improvement of the Water Supply System
• WhatsApp notification with information on the delivery of water tanks to residents of Entre Rios.
• Newsletter for distribution via WhatsApp, radio program, and video report on the gradual resumption of the Governador Valadares pipeline works, starting with earthworks in the water withdrawal area of the Corrente Grande River. The resumption of the works was accompanied by actions that mitigate the coronavirus's possible spread or proliferation.
• WhatsApp notification on the resumption of the Pedra Corrida pipeline works, one directed to the residents of the district and the other to the residents of Periquito, in addition to a Renova Radio program.
PG35 - Information to the Population
• Production of a Renova Radio program on the Children’s Psychosocial Care Center (CAPSij), health, and social protection in Mariana. The episode is part of the radio series on the primary investments and reparation actions carried out in the municipality.
Communication with the Press
• Free craft and cooking video classes are available during the pandemic.
• The water pipeline works are gradually resumed in Valadares following safety measures.
• Studies show improvement in Doce River Basin areas where seeds were sown.
• Naque and Periquito receive vehicles to strengthen social assistance services; Remote service for indemnification processes is adopted in Mariana.
• Streets maintenance works in Pedra Corrida are resumed following safety measures.
• Animals rescued after the Fundao dam collapse are available for adoption; Open enrollment for free online courses for tourism professionals.
• Registration to join the Seeds and Seedlings network ends on July 31.
• Fishers from Patrimonio da Lagoa receive remote indemnification assistance; Youth from Bento Rodrigues and Paracatu de Baixo participate in online courses during the pandemic.
• Selection of institutions that will provide Technical Assistance and Rural Extension to producers in MG.
• Towns in Minas and Espirito Santo receive R$ 27 million to reinforce social assistance.
• Linhares receives more than R$ 2.6 million to support social assistance actions.
• Approximately 700 rural producer families in Minas Gerais will receive technical assistance.

DIALOGUE
Following the guidelines of the health authorities and in face of the covid-19 pandemic and its consequences, the Social Dialogue teams maintain their activities but working remotely, while face-to-face interactions with the public are suspended. In this context, the following main activities were developed:
• Continuous dialogue with social leaders, affected people and other parties in the impacted municipalities, for clarifications regarding the work of the Renova Foundation whilst social distancing is in place; dissemination of ongoing and planned actions by the Renova Foundation in the districts; and understanding of critical situations suffered by affected families;
• Remote meetings were held with leaders from communities in the state of Espirito and Minas Gerais for presentation of the Lotus Project, aimed at training young leaders, between 15 and 29 years old, to work in territorial projects for environmental, social, economic and cultural revitalization in municipalities located along the Doce River Basin. This involved the following communities: Povoaçao, in Linhares (ES), Barra do Riacho, in Aracruz (ES), the Sezinio Settlement, in Linhares (ES), Conselheiro Pena (MG), Belo Oriente (MG), Periquito(MG), Naque (MG), and the Cachoeirinha Settlement, in Tumiritinga (MG).
• Collecting data of businesses in the river mouth region and coastal territory of Espirito Santo, together with the Economy and Innovation team, for the construction of the Business Assistance Plan during the COVID-19 pandemic. The Dialogue team also held a meeting with business owners from Povoaçao, in Linhares (ES), and from Regencia (ES), to present the proposal - which consists of offering training and tools aimed at optimizing online sales, improving service to the customer, and the analysis of financing options.
• In Naque (MG), a meeting was held with the Commission of Affected Parties for clarification on the performance of the following programs: Integrated Registration; Social Protection; Physical and Mental Health; and Sewage Collection and Treatment programs. In addition, it also discussed the provision of infrastructure for holding meetings, respecting social distancing measures in place due to the COVID-19 pandemic.
• Continued with the implementation of the Resettlement Social Protocol, together with the Resettlement, Social Protection and Physical and Mental Health programs, to maintain the support for families in situations of physical displacement in the municipality of Mariana (MG) during the quarantine period.
• Resumption of Working Group meetings with the Commission of Affected Parties from Paracatu de Baixo (MG), using remote communication tools, for discussions about the collective resettlement of the community and other matters pertinent to the repair and compensation process, such as the presentation of conceptual projects for the resettlement's soccer field and community hall, and clarifications on changes made to the management responsible for the resettlement works.
• Meeting with Local Commissions of Affected People from Mariana (MG) to provide clarifications regarding the COVID-19 pandemic and the resumption of works in the municipality, and presentation of the current security plan adopted by the Renova Foundation.
OMBUDSMAN'S OFFICE
There were no relevant facts this month.
CUSTOMER SERVICE CHANNELS
• Monitoring of all pending tickets registered at the ISC offices, to provide intermediate or final responses to claimants (remote service due the coronavirus pandemic).
• In June, three more Questions and Answers (Q&As) were reviewed: PG011 Reintegration of the School Community, PG012 Historical, Cultural and Artistic Memory and PG017 Resumption of Agricultural Activities. All Q&As were made available to the Dialogue, ISC, Contact Us and 0800 teams and will be updated on the Frequently Asked Questions (FAQ) page.
• In the period from June 1 to June 30, the 0800-service line received 6,989 calls. The percentage of calls handled in June was 19% (1,337).
COMMUNICATION
Communication with Territories
• Renova Radio: Nine programs (Momento Renova) were broadcast for the territories of Mariana (MG), Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River and Doce River Mouth, in weekly radio programming on several radio stations in these areas. Momento Renova featured a total of 54 programs in June, broadcast 162 times on radio stations in municipalities from Mariana (MG) to Regencia (ES).
• Creation of a WhatsApp notification, poster, article for "Momento Renova" and informative post on Renova Foundation's social networks about the remote service during the quarantine period for those affected.
Mariana (MG):
• Dissemination of the main investments and reparation actions carried out in Mariana (MG) through a weekly series on Renova Radio. The series features five topics: Economy; Tourism and Culture; Sustainable Future; Improvements at the Sanitary Landfill; and Renovation of the Gomes Freire Square.
Mid Doce River:
• Production and distribution of the 5th digital edition of the Jornada Bulletin for residents of Belo Oriente, Naque and Periquito in Minas Gerais.
• Production and distribution of the 2nd digital edition of the Jornada Bulletin for residents of Conselheiro Pena, Galileia and Tumiritinga in Minas Gerais.
• Production and distribution of the 3rd digital edition of the Jornada Bulletin for residents of Governador Valadares in Minas Gerais.
• Production of Renova Radio program informing about the gradual resumption of some of the works and activities in the field that had been suspended as a preventive and safety measure due to the COVID-19 pandemic. To guarantee the survival of the seedlings already planted, the Renova Foundation resumed forest maintenance in the rural areas of Periquito, Galileia and Governador Valadares in the state of Minas Gerais.
Lower Doce River:
• Production and distribution of the 6th digital edition of the Jornada Bulletin for residents of Resplendor, Itueta, Aimores, in the state of Minas Gerais, and Baixo Guandu, Colatina and Marilandia, in the state of Espirito Santo.
Doce River Mouth:
• Production and distribution of the 4th digital edition of the Jornada Bulletin for the communities surrounding the Juparana Lagoon.
• Production and distribution of the 10th digital edition of the Jornada Bulletin for residents of Linhares (ES).
• Creation of a WhatsApp notification for residents of Beira-Rio Avenue in Linhares (ES), informing about noise measurement activities near the cofferdam of the Pequeno River.
• Creation of a WhatsApp notification for residents of Patrimonio da Lagoa in Sooretama (ES), with the objective of presenting Renova's clarifications regarding the fishermen's claims.

Supporting the Programs
PG05 - SOCIAL PROTECTION
• Creation of WhatsApp notification, radio program and post on social networks about the Technical and Financial Cooperation Agreement signed between the Renova Foundation and the Itueta Municipal Office (MG).
PG08 - RECONSTRUCTION OF VILLAGES
• Creation of a WhatsApp notification and production of a radio program about the resumption of works in the resettlements of Bento Rodrigues and Paracatu de Baixo in Minas Gerais, and the family modality, in addition to the sanitary landfill, Gomes Freire Square and the recovery of the Camargos waterfall in Mariana (MG).
PG08 - RECONSTRUCTION OF VILLAGES (BENTO RODRIGUES)
• Dissemination of the 12th edition of the Bento Rodrigues Resettlement Report, with updated information on the progress of the works.
• Creation of a WhatsApp notification for young people from Bento Rodrigues (MG) with the results of a survey conducted with this public on business and the labor market.
• Production of a digital manual for families of the resettlements with information on how to use the "Teams" platform as a tool for remote assistance.
PG08 - RECONSTRUCTION OF VILLAGES (PARACATU DE BAIXO)
• Dissemination of the 12th edition of the Paracatu de Baixo Resettlement Report (MG), with updated information on the progress of the works.
• Creation of a WhatsApp notification inviting young people from Paracatu de Baixo (MG) for a virtual meeting on 06/22, to talk about professional expectations, development of entrepreneurial culture and (re)entering the job market.
• Production of a newsletter for young people in Paracatu de Baixo (MG) with information on the referrals defined in the virtual meeting on 06/22.
PG08 - RECONSTRUCTION OF VILLAGES (GESTEIRA)
• Preparation of a Power Point presentation on the resettlement of Gesteira (MG) for remote assistance.
PG12 - HISTORICAL, CULTURAL AND ARTISTIC MEMORY
• Creation of a WhatsApp notification and production of a radio program to promote free educational videos on crafts and cooking.
PG13 - SUPPORT FOR TOURISM, CULTURE, SPORTS AND RECREATION
• Preparation of a marketing email, WhatsApp notification, radio program and press release to promote free online courses aimed at entrepreneurs, employees and people interested in the tourism sector. The courses are part of the Tourism Entrepreneurship Development project.
• Dissemination of projects selected in the Doce RFP ES through WhatsApp notification, Renova Radio program, post on social networks and press release.
PG17 - RESUMPTION OF AGRICULTURAL ACTIVITIES
• Creation of a WhatsApp notification and press release announcing the project to support bean producers in Rochedo, a community in the municipality of Rio Casca (MG). The initiative is a partnership between the Renova Foundation and Emater-MG (Technical Assistance and Rural Extension Company).
PG18 - ECONOMY AND INNOVATION
• Announcement of the online survey for business owners in Barra do Riacho, in Aracruz (ES), through a WhatsApp notification, Renova Radio program, and a local press release, for the development of a support plan for commercial establishments during the pandemic.
• Preparation of WhatsApp notification, radio program and press release about the online platform for creating virtual stores in Governador Valadares (MG), with the objective of boosting sales during the pandemic. The platform was developed by ACE-GV (Commercial and Business Association of Governador Valadares), in partnership with Apiki WordPress and Univale, using Renova's Economy and Innovation database.
• Dissemination of the content of the Financial Education project with tips and guidance on family and personal budgets for the residents of the affected municipalities, through six WhatsApp notifications and a press release. The Financial Education project was also covered on Renova Radio.
• Production of a digital booklet for the Financial Education project, with tips and guidelines for people to manage their finances.
• Creation of a WhatsApp notification about the Financial Education Tips webinar, on 06/30, for the population of the affected municipalities.
• Dissemination, through social media and press release, of the 8th lecture of the Supplier Development Program on “People management: strategy to leverage business”, held online on YouTube, on 06/04.
• Dissemination, through social media and press release, of the mapping of affected suppliers, so that they can provide products or services to the Renova Foundation and partner companies.
• Dissemination, through a press release, post on Renova's social networks and WhatsApp notification, of the 7th webinar of the Supplier Development Program on "The importance of social responsibility in organizations", on 06/19.
PG26 and PG27– RECOVERY OF PERMANENT PRESERVATION AREAS (PPAs) AND WATER RECHARGE AREAS; AND RECOVERY OF SPRINGS
• Preparation of a WhatsApp notification, radio program, video, and post on social networks to announce the extension of the entry deadline for the Renovating Ideas Competition: Planting Trees and Harvesting Food. The contest is promoted by the partnership between the Renova Foundation and WWF-Brazil, Instituto Terra and ICRAF (International Agroforestry Research Center).
• Production of an informative booklet with clarifications to support the understanding of the programs discussed within the scope of the Technical Board of Forestry Restoration and Water Production (CTFlor). The Renova Foundation developed the booklet in partnership with CTFlor and details each of these initiatives.

PG31 - SEWAGE COLLECTION AND TREATMENT, AND DESIGNATION OF SOLID WASTE

• Creation of content on Renova Radio and a press release announcing the actions carried out in the municipalities of Iapu (MG) and Sao Domingos do Prata (MG) with funds from the Sanitation Program.
• Preparation of a WhatsApp notification, press release and radio program regarding the authorization received by the municipality of Ipatinga (MG) to start new works with funds from the Renova Foundation's Sanitation Program.
PG33 - EDUCATION FOR THE REVITALIZATION OF THE DOCE RIVER BASIN
• Creation of a WhatsApp notification and content for the radio program promoting Young Leadership Training projects for the population of the Doce River Channel territory, a partnership between the Renova Foundation and FGPA (Foundation Geraldo Perlingeiro de Abreu).
• Creation of a WhatsApp notification and content for the radio program promoting the Young Leadership Training projects for the population of the Mid Doce River territory, a partnership between the Renova Foundation and CIEDS (Integrated Center for Studies and Sustainable Development Programs).
Press
• Itueta (MG) formalizes partnership to support public social assistance policy.
• Local entrepreneurs participate in an online lecture on people management.
• RFP for adhesion to the Forest Restoration Program receives more than 800 applications.
• Business owners in Espirito Santo receive training to strengthen their businesses.
• Iapu (MG) and Sao Domingos do Prata (MG) receive funds to invest in sanitation.
• Producers from Rio Casca (MG) receive support to improve bean culture.
• Financial education project guides families to manage their budget.
• Online seminar debates social responsibility with local suppliers.
• RFP will allow the recovery of more than 4 thousand hectares of native vegetation in Espirito Santo.
• Online courses guide professionals in tourism on alternatives during the pandemic.
• Financial education is the topic of an online seminar to guide family planning.

DIALOGUE
Following guidance from health authorities and bearing the context of the Covid-19 (coronavirus) pandemic and its consequences in mind, the Social Dialogue teams have kept their activities on a telework basis. Face-to-face interactions with the public are suspended. In this context, the main activities developed were the following:
• Maintaining a constant dialogue with social leaders, affected individuals, and others from impacted municipalities, to clarify matters about the Renova Foundation's performance during this period of social isolation. Disseminating the Renova Foundation's ongoing and planned activities in these locations and seeking an understanding of critical situations with the affected families.
• Resuming Working Group meetings with the Commission of the Affected from Paracatu de Baixo through remote communication tools, to discuss the collective resettlement of the community and other matters about the compensation and repair processes. For example: maintaining the region of origin, offering remote service during quarantine, monitoring cracks caused by works done on the main access route to the resettlement, donating wood materials, and providing assistance under the Mediated Indemnity Program (PIM).
• Continuing to define and implement the Resettlement Social Protocol, along with Resettlement (PG08), Social Protection (PG05) and Physical and Mental Health (PG14) programs, to keep assisting the families forced to relocate in the municipality Mariana, in the State of Minas Gerais, during this period of social isolation.
• Providing information on the compensation resources that are offered and the Technical Cooperation Terms co-signed by the Renova Foundation and local governments of the affected municipalities.
• Engaging in active contact to inform the population on technical visits by engineering companies bidding to participate in the process of renovating homes and commercial properties damaged by the Juparanã Lagoon flood resulting from the Pequeno River barrier installation. This also concerns works to lower the cofferdam riprap cords. WhatsApp notifications were sent to supplement this contact.
• Engaging in active communication with the public from Doce River, Minas Gerais, and Santa Cruz do Escalvado, Minas Gerais, to inform them that recovery works at UHE Risoleta Neves were resumed, including activities at Floresta Farm.
• Producing a Scenario Analysis of the affected territories, seeking to understand the current state of the indemnity and repair processes, with an emphasis on public satisfaction and the main expectations, needs, and demands that were identified.

OMBUDSMAN'S OFFICE
• Meetings were held on May 14, 2020 and May 21, 2020, to present and discuss the Technical Board's and the Renova Foundation's considerations on contents and proposals included in the Preliminary Report for Improving Indicators for the Communication, Participation Dialogue and Social Control Program (PG06). Based on this meeting, the Ombudsman's Office was requested to enhance the pillar's indicators.

CUSTOMER SERVICE CHANNELS
• Continually responding to inquiries about Income Statements and offering an informative booklet on Income Tax Return for people who receive indemnities and Emergency Financial Aid (AFE) from the Renova Foundation.
• Monitoring all claims registered at Information and Service Centers with a pending response, through remote work due to the coronavirus pandemic, to provide an intermediate or final answer to each claimant.
• Actively contacting people who frequent the lower Doce River and Doce River mouth ISCs to reinforce the need for social isolation and inform that, with ISCs closed, as per the advice from the World Health Organization and the Ministry of Health, the Renova Foundation will continue to respond via the 0800, Contact Us and User Portal channels.
• Supporting response and reports, via official letters to organized civil society institutions, Commissions of the Affected and municipal governments regarding requests for clarification on the Renova Foundation's performance during the coronavirus crisis.
• As determined by the 12th Court, Customer Service Channels conducted a survey of all tickets registered in the SGS system between November 2015 and March 23, 2020 pertaining to silage requests from towns downstream of Candonga. The tickets, as well as the letters on the subject, were analyzed, and active contacts were made with those affected in order to verify the current need and interest in receiving silage. In May, together with the Program, requests made from April 20, 2020 were reassessed, and 18 cases were referred for reconsideration for the Resumption of Agricultural and Livestock Activities Program (PG17).
• In May, four more Questions and Answers (Q&As) were reviewed? PG002 Mediated Indemnity Program, De Facto Fisherman, PG09 Reconstruction of the Risoleta Neves Plant and PG013 Tourism, Culture, Sports, and Leisure. All Q&As were updated in the Frequently Asked Questions (FAQ) and have already been made available to the Dialogue, ISC, Contact Us, and 0800 teams.
• In May, the entire 0800 service and Contact Us teams are operating 100% from their homes.
• In the period extending between May 01 to May 31, the 0800-service line received 20,337 calls. With the team operating again at 100% of its capacity, the call rates answered have increased again and was 97% by the end of the month.
• Training and exercising knowledge on the Social Protection and Health Q&A with the Social Dialogue, ISCs, 0800, and Contact Us teams, through the Campo Estrelado ("Starry Fields") game developed by Customer Service Channels.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcasting nine different programs (Momento Renova) to the territories of Mariana in Minas Gerais, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River, and Doce River Mouth, inserted in the weekly programs of several radio stations in these areas. Momento Renova featured a total of 54 shows in May, broadcast 162 times on radio stations in municipalities from Mariana, Minas Gerais to Regencia, Espirito Santo.
• Creation of a WhatsApp notification to explain the Social Dialogue teams' service during the isolation period due to the new coronavirus.
Mariana:
• Distributing the tenth edition of the Jornada Newsletter to the population of Mariana, Minas Gerais.
• Creation of a newsletter on the evolution of the resumed works at the Camargos Waterfall. Upper Doce River:
• Producing the 2nd edition of the Jornada Bulletin for the population of Barra Longa, Minas Gerais, and distributing it online.
• Producing the 2nd edition of the Jornada Bulletin for the people of Doce River and Santa Cruz do Escavao, Minas Gerais, and distributing it online.
Doce River Channel:
• Distributing the digital version of the 2nd edition of the Jornada Bulletin to the population of the Doce River Channel territory.
• Creation of a WhatsApp notification with information on the Integrated Agenda, highlighting the fund transfer for structuring highways in the Doce River Channel territory, which are the Bispo Dom Helvécio Park-Road (to access the Doce River State Park) and the MG-760 highway (São José do Goiabal, Minas Gerais to Cava Grande, a district of Marliéria, Minas Gerais).
Mid Doce River:
• Creation of a WhatsApp notification with information about the Integrated Agenda, highlighting the fund transfer for structuring the Regional Hospital of Governador Valadares, Minas Gerais.
Doce River Mouth:
• Creation of a WhatsApp notification to inform the clearance of fund transfers for paving the roads accessing Regência and Povoação, in Espírito Santo, within the resources outlined in the Integrated Agenda.
• Preparing a newsletter with information for the community on lowering the Pequeno River coffer to distribute digitally on WhatsApp.
• Preparing a newsletter informing the communities of Regência, Espirito Santo, about cleaning the WTP (Water Treatment Plant) to distribute digitally on WhatsApp.
Support to Programs:
PG05 - Social Protection
• Creation of a WhatsApp notification with information on vehicle delivery in Caratinga, Minas Gerais, on May 11, 2020. The action is one of the results of the Technical and Financial Cooperation Agreement co-signed by the Renova Foundation and municipal governments, which aims to strengthen social service in the municipalities.
• Creation of WhatsApp notifications advising residents of Linhares and Patrimonio da Lagoa, in Espírito Santo about the routes for truck spraying against the proliferation of the Aedes aegypti mosquito.
PG08 - Reconstruction of Villages
• Creation of communication material (newsletters, notifications, and audio files to share on WhatsApp) about halted works in Mariana, Minas Gerais, due to the embargo.
• Creation of and printing banner-posters about the resumption of the resettlement works and preventive measures concerning the coronavirus.
• Creation of and printing banners on the resuming construction work in resettlements.
• Creation of adhesive posters for bus floors and windows advising on the importance of keeping distance and prevention measures when resuming construction work.
• Producing mobiles about distance and safe behavior when continuing construction work in resettlements for placement in cafeterias and strategic places in the construction sites.
• Creation of signs for cones about social distancing when resuming resettlement construction work.
• Producing table displays about the resumption of resettlement works for cafeterias.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Producing, editing, and disseminating the video on the tactile scale model, designed to allow Mr. Antônio Marcelino, who is visually impaired, to get familiarized and better understand what the family home will be like in the collective resettlement of Paracatu de Baixo, Minas Gerais.
• Creation of a newsletter on the procedures for receiving wood from plant suppression in the Paracatu de Baixo resettlement, Minas Gerais, to distribute digitally.
PG08 – Reconstruction of Villages (Gesteira/MG)
• Creation of a resettlement process flowchart in Gesteira, Minas Gerais, describing steps taken and stages that will be developed in the future.
PG09 - Recovery of the Reservoir of the Risoleta Neves HPP
• Preparing a booklet with protection measures against the new coronavirus when resuming activities at the Floresta Farm, for digital distribution via WhatsApp.
PG11 - Recovery of Schools and Reintegration of the School Community
• Producing posts on the Foundation's social networks, disseminating educational videos "At home with Jojoba" to public-school students from Mariana, Minas Gerais, for them to access during the period of isolation. The project is a partnership between Companhia Lunática and the Renova Foundation.
PG17 - Resumption of Agricultural Activities
• Producing a video about PASEA (Plan for the Socioeconomic and Environmental Adapting of Rural Properties) to distribute via WhatsApp.
• Creation of a WhatsApp notification informing the extension of registration deadlines and revision of Public Bids for the ATER (Technical Assistance and Rural Extension) Capixaba (Lots 12 and 13) and Mineiro (Lot 11).
PG18 - Economy and Innovation
• Disseminating the fourth Supplier Development Program YouTube webinar, which will take place on May 07, 2020, with the theme "Start a business and restart", through posts on social media and WhatsApp notifications.
• Disseminating the seventh Supplier Development Program YouTube webinar, which will take place on May 13, 2020, with the theme "Commercial and Technical Proposal Writing", through posts on social media and WhatsApp notifications.
• Disseminating the fifth Supplier Development Program YouTube webinar, which will take place on May 21, 2020, with the theme "Leadership - boosting business", through posts on social media and WhatsApp notifications.
• Disseminating the sixth Supplier Development Program YouTube webinar, which will take place on May 28, 2020, with the theme "The path toward good negotiation", through posts on social media and WhatsApp notifications.
• 62 Creation of a WhatsApp notification informing the extension of the deadline for the Regência and Povoação business owner online survey, whose aim is to develop a plan to support these business owners within the pandemic scenario.
• Creation of a WhatsApp notification with contact information for associations and manufacturing groups that are manufacturing protective masks during the pandemic period. The initiative seeks to help provide income for local artisan groups.
PG33 - Education for the Revitalization of the Doce River Basin
• Creation of WhatsApp notifications publicizing Young Leadership Training for the population of Mariana, Minas Gerais, and the Mid Doce River Territory, i.e. a partnership between the Renova Foundation and the CPCD (Popular Center for Culture and Development) and the CIEDS (Integrated Center for Sustainable Development Studies and Programs), respectively.

Press:
• Embroiderers from Barra Longa, Minas Gerais, show their success on an international virtual fair.
• Caratinga, Minas Gerais, receives a vehicle to strengthen social services.
• Cooperativism and Associativism create opportunity amidst crises.
• Mariana public school students receive digital content during the social isolation period.
• The Ater Capixaba bidding process was reopened for applications from institutions interested in providing assistance.
• Works to lower ripraps in the protective cofferdam will be carried out in Linhares, Espirito Santo.
• Resettlement works in Bento Rodrigues, Minas Gerais, and Paracatu, Minas Gerais, gradually resume.
• Entrepreneurship is the subject of an online seminar for local suppliers.
• Research helps create a support plan for entrepreneurs in villages in Linhares, Espírito Santo.
• E-commerces are launched in Governador Valadares, Minas Gerais, as an alternative for sales during the pandemic.
• Mariana receives a new health care center delivered by CAPSIJ (Children's Psychosocial Care Center).
• The Renova Foundation allocates about R$ 600 million to building health care facilities and infrastructure in the Doce River Basin.

DIALOGUE
Following the guidelines of health authorities due to the COVID-19 (coronavirus) pandemic and its consequences, the Social Dialogue teams’ office activities continue, but remotely. At the same time, face-to-face actions with the interested public are suspended. In this context, the main activities developed were:
• Dialogue with social leaders in the municipalities for clarifications regarding the Renova Foundation's performance during this period of social isolation; the criticality of this situation and effect on the affected families; and proactive communication about the cancellation of dialogue actions and activities of the other programs, planned or in progress.
• Definition and implementation of an Integrated Relationship Plan, in conjunction with the Resettlement (PG08), Social Protection (PG05) and Physical and Mental Health (PG14) programs, to continue assisting the 49 families that had to relocate in the municipality of Mariana/MG during this social isolation period.
• A conference call was set up with business owners from Povoaçao (Linhares/ES). The meeting was held to gather demands and proposals for actions and strategies to strengthen and support local businesses to face the social isolation situation caused by the COVID-19 pandemic.
• Production of WhatsApp notifications and radio spots, containing guidelines and suggestions from the Renova Foundation on how to deal with this period of social isolation, mainly aimed at micro and small entrepreneurs.
• Hanging up posters, sending notifications, and contacting social leaders in the municipalities to provide information on how and where to pick up income statements and guidance on the procedures for the annual income tax return (IRPF 2020) for the people served by the Renova Foundation.
• Dialogue with families who have animals sheltered at the Asa Branca and Castro farms in Mariana/MG, for information on the state of the animals and to clarify doubts.

OMBUDSMAN'S OFFICE
• There were no relevant facts this month.

CUSTOMER SERVICE CHANNELS
• Attending to inquiries about Income Statements and made available a booklet with information on the Income Tax Return for people who receive indemnity and Emergency Financial Aid (AFE) paid by the Renova Foundation.
• Handling tickets related to the Integrated Register, Indemnity, and Financial Aid, providing qualified intermediate or definitive responses to those affected.

• Monitoring of all pending tickets registered at the ISC offices to provide intermediate or definitive answers to requesters. These tasks are performed remotely due to the coronavirus pandemic.
• Implementation of a new service quality analysis form for the 0800-line and Contact Us channel.
• Assisting with responses and reports, via official letters, to organized civil society institutions, Commissions for Affected People, and municipal governments regarding requests for clarification on the Renova Foundation's performance during the coronavirus scenario and possible support with financial and material contributions to face the pandemic.
• As a result of a determination of the 12th Court, the Customer Service Channels made a survey of all the tickets registered in the SGS system regarding silage requests, from November 2015 until 03/23/2020, coming from towns downstream of Candonga. The tickets, as well as the letters on the subject, were analyzed, and active contacts were made with those affected to verify the current need and interest in receiving silage. With the confirmation of those affected, demands were sent to the Resumption of Agricultural Activities program (PG17) to handle the cases.
• In April, three Questions and Answers (Q&As) were reviewed: Integrated Registration, Financial Aid, and Social Protection and Health. The contents were shared with the agents of the channels so they can work with the updated and improved information.
• In April, the 0800-line and Contact Us operated with a reduced team, in compliance with Decree nº 17.313, of 03/23/2020. Professional health and safety measures were adopted and will be maintained until necessary.
• In the period from 04/01/2020 to 04/30/2020, the 0800-line received 20,943 calls. With the reduced service team, the service capacity also decreased, increasing the number of active contacts to 4,966, to provide service and answers to requests that could not be clarified at the time of service. Calls received regarding the coronavirus scenario refer to questions about the functioning of the Information and Service Centers (ISCs); reason for being closed; doubts about the payment of Loss of Profit and AFE, referring to a possible suspended service and effecting payments due to the pandemic.
• Planning and feasibility study for alternative scenarios to maintain 100% remote service in case it is not possible to comply with Decree nº 17.313.
• Refresher training for ISC teams on the use of the SGS system. The training sessions were held on April 13, 14 and 15, 2020, for the modules: 1) People (how to search and what information is available per person in the SGS system); 2) Actions (what it contemplates, how it works and how to perform a search) and 3) Tickets (knowledge of the entire module, how to use it and how to retrieve information). The training was carried out remotely, through the Teams platform, following the social isolation guidelines.
• Participation of ISC agents in the territory of Mariana in courses offered by Renova on the following topics: Integrity Program; COVID-19 procedure; Bullying, Sexual Harassment, and Discrimination; Governance and Human Rights. The sessions were held remotely, following the social isolation guidelines of the moment.
• Conducting initial training on the Integrated Registration, Mediated Indemnity, and Emergency Financial Aid Programs for new H&P employees who will work as ISC service agents. The training was done remotely through the Teams platform, following the social isolation guidelines of the moment. There were three groups, with 8 hours of training for each group. They took place between 04/16/2020 and 04/28/2020.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcast of nine different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River, and Doce River Mouth, in weekly radio programming of several radio stations in these areas. Momento Renova featured a total of 54 programs in April, broadcast 162 times on radio stations in municipalities from Mariana/MG to Regencia/ES.
Mariana:
• Production of graphic arts for the hoarding panels for the Gomes Freire Square: completion of the third panel (The Future), which informs about the architectural and revitalization project. It will be placed on Joao Pinheiro Street, around the square.
Lower Doce River:
• Distribution of the digital version of the 4th edition of the Jornada Bulletin to the population of Resplendor/MG, Itueta/MG, Aimores/MG, Baixo Guandu/ES, Colatina/ES, and Marilandia/ES.
• Announcement of the release of funds of the Sanitation Program for the construction of the Solid Waste Treatment Center in Colatina/ES. The news was covered in the press, on Renova Radio, in the Jornada Bulletin, on the website and social media.
• WhatsApp notification to the Indigenous Peoples of Resplendor/MG informing that preventive measures to contain the spread of the new coronavirus remain in place.
Doce River Mouth:
• Edition and digital distribution of the 5th edition of the Jornada Bulletin to the population of Degredo/ES (Quilombola community).
• Edition and digital distribution of the 3rd edition of the Jornada Bulletin to the population living around the Juparana Lagoon/ES.
• Edition and digital distribution of the 9th edition of the Jornada Bulletin to the population of Linhares/ES.

Support to Programs:
PG05 - Social Protection
• WhatsApp notification with information on vehicle delivery in Ipaba/MG, on 04/08/2020, and in Bom Jesus do Galho/MG on 04/28/2020. The action is one of the results of the signing of the Technical and Financial Cooperation Agreement between the Renova Foundation and municipal governments, which aims to strengthen social service in the municipalities.

PG07 - Animal Assistance
• Production of the booklet "Responsible guardianship - Everything you need to know," to guide those affected on how to take care of pets; animals that help at work; or that are raised for consumption.
• WhatsApp notification to present the "Responsible Guardianship" booklet.
• Creation of a banner with a list of affected animals available for adoption, with photos and QR Codes for more information.
• WhatsApp notification on how those affected can request information about their animals sheltered at the Asa Branca Farm (small animals) and Castro Farm (large animals) since the visits to the sites have been suspended to avoid the spread of the coronavirus.

PG08 - Reconstruction of Villages
• Production of a digital booklet with information on the resumption of resettlement works.
• Creation of four models of posters for printing at construction sites and displaying on the worksite of resettlements.
• Preparation of a presentation (PowerPoint) with information on the partial resumption of the resettlement works and preventive measures concerning the coronavirus.

PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Design of ad decal to apply on the three trucks that will be donated to the Recyclable Materials Center (CAMAR) by the Renova Foundation, in compliance with the constraints of the consent in place for waste originating from Paracatu de Baixo/MG.

PG08 - Reconstruction of Villages (Gesteira)
• Preparation of presentation (PowerPoint) with details about the areas of Gesteira/Mutirao.

PG08 - Reconstruction of Villages (Social)
• Elaboration of a guide for families on the use of online tools, for the continuity of remote assistance in the resettlement areas.
• Production of a presentation for the Program for the Resumption of Productive and Economic Activities (PERPE), which seeks to provide all resettled families with conditions that allow the resumption of their way of life, their daily lives, and their way of production through sustainable practices.
• WhatsApp notification on the progress of activities during the quarantine period.

PG11 - Recovery of Schools and Reintegration of the School Community
• WhatsApp notification informing those affected that due to the new coronavirus the following activities were suspended: support for cultural events and sports and leisure activities, activities of Casa dos Saberes, vegetable garden, Technical Reserve, and youth group activities.

PG12 - Historical, Cultural and Artistic Memory
• Completion of the booklet about the Renova Foundation's Technical Reserve.

PG13 - Support for Tourism, Culture, Sports and Recreation
• An email was sent to the applicants of the Doce RFP MG, informing that the date of the first meeting for signing the contract remains undefined due to coronavirus and the quarantine period.
• The 85 projects that classified in the first stage of the Doce RFP ES were disseminated as follows: press release, the Renova Foundation website and social networks, and WhatsApp notification. In addition, an email was sent to those that classified and one to those that were placed on the waiting list.

PG18 - Economy and Innovation
• WhatsApp notification promoting the 6th lecture of the Supplier Development Program. The event was held online on 04/15/2020.
• Three WhatsApp notifications were sent, presenting entrepreneurs and businesspeople with tips on what to do to minimize the impacts on business during the coronavirus pandemic.
• WhatsApp notification to disseminate the list with ten free online courses that was drafted by the Renova Foundation. The courses are conducted by partner institutions of the Foundation, to stimulate the training of entrepreneurs and population during this period of social isolation.
• WhatsApp notification for the population of Mariana/MG, Ipatinga/MG, Governador Valadares/MG, and Linhares/ES, announcing the launch of the #FiqueEmCasa (#StayHome) websites for each of these municipalities. The project of the Calebe Agency, in partnership with the Renova Foundation, is a collaborative map where users can register and search for small and medium local businesses with delivery services.
• WhatsApp notification with information on the new measures adopted by the Doce River Development Fund to support entrepreneurs from Minas Gerais and Espirito Santo during the coronavirus pandemic crisis.
• WhatsApp notification inviting entrepreneurs to a lecture on digital marketing on 04/15/2020. The initiative is part of the Supplier Development Program and, due to the new coronavirus pandemic, the lecture was held online and free of charge for the entire Doce River Basin public.
• WhatsApp notification about data collection with business owners in Regencia/ES and Povoaçao/ES to develop a plan to support sales.
• WhatsApp notification disseminating videos and materials on the importance of registering in the Individual Microentrepreneurs Register (MEIs).

PG35 - Information to the Population
• The second webinar of the Supplier Development Program was announced through an invitation, social networks, press release, and on Renova Radio. It was held online on Youtube, on 04/23/2020, with the topic "Process Management."
• The second webinar of the Supplier Development Program was announced through an invitation, social networks, press release, and on Renova Radio. It was held online on YouTube, on 04/29/2020, with the topic "How to hold a virtual meeting?".

Press:
• 2nd webinar entails a seminar on Process Management for local suppliers.
• Socioeconomic actions support entrepreneurs in times of crisis.
• Booklet provides information to the community about responsible animal guardianship.

• Colatina/ES will receive a Waste Treatment Plant that will benefit 22 municipalities in ES.
• Doce RFP ES discloses results of the first phase of project classification.
• Doce River Development Fund further reduces interest rates and offers special conditions.
• Future of the Doce River project will select young talents remotely.
• Application open for RFP accreditation for forest restoration.
• Payment of loss of profit will be finalized with remote assistance.
• Online lecture on digital marketing is aimed at local entrepreneurs.
• Online seminar discusses virtual meeting with local suppliers.

DIALOGUE
Mariana:
• In Bento Rodrigues/MG, a meeting was held of the Working Group to discuss on issues related to resettlement and providing feedback on the restoration and reconstruction projects of the churches in the area of origin and the host land. Also noteworthy is the meeting with the Community Association and the Bento Rodrigues Soccer Team to present and validate the architectural design of the sites intended for the use of the two groups in the resettlement. In addition, youth from the community was mobilized to participate in a meeting to discuss the hiring of local labor and inquiry of the demand for training and qualification courses.
• In Paracatu de Baixo/MG, a Working Group meeting was held to present the visitation plan to the construction works in the collective resettlement.
• In the community of Aguas Claras/MG, a meeting was held to discuss hiring local labor, improving rural roads and receiving claims for compensatory actions. In Monsenhor Horta/MG, a meeting was held to address the mitigation of the impacts caused by the repair process in that district.
Doce River Channel:
• In Reves do Belem (Bom Jesus do Galho/MG), a meeting was held with rural producers to present the performance proposal for the Resumption of Agricultural and Livestock Activities Program and to prepare the calendar of activities and courses offered to the public in partnership with the Technical Assistance and Rural Extension Company of the State of Minas Gerais (EMATER).
Mid Doce River:
• In the communities of Baguari and Ilha Brava (Governador Valadares/MG), Thematic Workshops were held to present and discuss the actions of the Water Supply Improvement Program. In Ilha Brava (Governador Valadares/MG), a meeting was held to clarify the damage that occurred due to flooding of the Doce River and to receive claims related to water quality, among other topics.
Lower Doce River:
• Meetings were held with the Associations of Residents of the district of Santo Antonio do Rio Doce (Aimores/MG) and Itueta, providing responses to the letter with claims related to the indemnity policy for “de facto fishermen”, receipt of indemnity for damage to fishing activities of women, assistance by the Resumption of Aquaculture Activities and Improvement to the Water Supply System program.
• In Resplendor/MG, a meeting was held with members of the Entrepreneurship Fair to present actions in the area of Economy and Innovation and proposition to receive consultancy services to develop an association.
• In Colatina/ES, a meeting was held with residents to provide answers to the claims presented at a demonstration on 02/20/2020, among other topics, related to the indemnity policy for “de facto fishermen” and payment of Loss of Profit and Financial Aid to fishermen.
Doce River Mouth / ES Coast:
• In Povoaçao (Linhares/ES), a meeting was held with representatives of the Povoaçao Trade Association, to discuss the organization of a community fair.
• A meeting was held with the communities of Regencia, Entre Rios and Areal (Linhares/MG) to clarify and discuss the continuity and expansion of the meliponiculture project in the community.
• In Barra do Riacho (Aracruz/ES), vendors were mobilized for a meeting that was held to present the technical assistance proposal offered by the Micro and Small Business Recovery program.

OMBUDSMAN’S OFFICE
• Participation of the General Ombudsman in the Forum of Mayors.

CUSTOMER SERVICE CHANNELS
• Continuity of assistance related to requests for Income Reports and delivery of a booklet with information on the Income Tax Return for people who receive indemnity and Emergency Financial Aid (AFE) paid by the Renova Foundation.
• Provided response to the tickets related to possible damages caused by the rains that occurred in the first quarter of 2020 with information about clarifications on floods and the Fundao dam collapse, according to the positioning and analyses carried out by the Renova Foundation.
• Assistance by Mobile ISC in Galileia (03/09 and 03/10/2020), Baguari (03/02/2020) and Ilha Brava (03/02 and 03/03/2020), in the municipality of Governador Valadares/MG, to announce the Movie Session and the Young Talent Development Program organized by the Renova Foundation in partnership with Instituto Elos, and to register local residents for these programs.
• Assistance by Mobile ISC in Baguari (03/04 and 03/05/2020), in the municipality of Governador Valadares/MG, for enrollment in Thematic Workshops organized by the Renova Foundation, to present the scope and actions of its programs, as well as registration of requests.
• Assistance by Mobile ISC in the community of Maria Ortiz (Colatina/ES) on 03/10/2020 for registration of claims.
• Mobilization of rural producers and residents of Itueta/MG, from 03/03 to 03/09/2020, to participate in a training course in beekeeping organized by the Renova Foundation's Sustainable Land Use (SLU) team.
• Revision of the service quality form provided by the 0800 and Contact Us teams, which essentially focuses more on the quality of the information that is provided to the public and to make sure they understand correctly.
• Training for analysts of the Dialogue team and ISC agents in the Mid Doce River territory. The training took place in Governador Valadares/MG, between 03/11 and 03/12/2020, and aimed to improve the knowledge of these professionals about the performance of the Renova Foundation and programs underway, which will culminate in an even better service to those affected.
• Women Empowerment Meeting, on 03/06/2020, with the first group of women working at the 0800 and Contact Us service.
• Campaign to review the tickets handled regarding the Financial Aid Program.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcast of nine different programs (Momento Renova) for the territories Mariana, Upper Doce River, Doce River Channel, Mid Doce River, Lower Doce River and Doce River Mouth, in weekly radio programming of several radio stations in these areas. There were five programs with content related to the new coronavirus. Momento Renova featured a total of 54 programs in March, broadcast 162 times on radio stations in municipalities from Mariana to Regencia.
• Production of WhatsApp notifications with the Renova Foundation’s position on security measures and prevention of the spread of the new coronavirus.
Mariana:
• 10th edition of the “Voz da Comunidade”, newsletter produced together with the affected communities of Mariana.
• Creation of a WhatsApp notification on the resumption of the works at the Children's Psychosocial Care Center (CAPSJJ) in Mariana/MG, as of 04/01/2020, informing that the facility can be used for emergency actions carried out by municipality in the fight against the coronavirus.
Upper Doce River:
• Elaboration and printing of the 10th edition of the “Terra da Gente”, newsletter produced together with the communities of Barra Longa/MG, Gesteira/MG and Barreto/MG.
• Production and online distribution of the 1st edition of the Jornada Bulletin for the population of Barra Longa/MG.
• Production and online distribution of the 1st edition of the Jornada Bulletin for the population of Rio Doce/MG and Santa Cruz do Escalvado/MG.
Mid Doce River:
• Production of the 2nd edition of the Jornada Bulletin for the population of Governador Valadares/MG; the 4th edition for the population of Naque/MG, Periquito/MG and Belo Oriente/MG; and the 1st edition for the population of Galileia/MG, Tumiritinga/MG and Conselheiro Pena/MG. Due to the new coronavirus, the distribution of these editions will be digital only.
• Use of WhatsApp notification, sound car, photographic coverage, posts on social media and press release promoting the “Youth Mobilization Workshops: The Future of the Doce River That’s Us ”, for young people from Tumiritinga/MG, Galileia/MG, Naque/MG, Belo Oriente/MG, Periquito/MG and Governador Valadares/MG. Participants watched the movie sessions from Mobile Culture. This action also aimed to disclose the deadline for enrollment in the second cycle of the project “The Future of the Doce River That’s Us”.
Lower Doce River:
• Production of a WhatsApp notification informing about the scheduling of a guided visit for the population to learn about the water supply system in the town of Resplendor/MG.
• Creation of two WhatsApp notifications informing the indigenous peoples of Resplendor/MG about the preventive measures against the new coronavirus adopted by the Renova Foundation.
Support to Programs:
PG05 - Social Protection
• Development of content for dissemination through digital media and radio, as well as photographic coverage, about the delivery of a vehicle to the municipality of Conselheiro Pena/MG. The initiative is part of Renova's actions to strengthen social service in the municipalities through the Technical and Financial Cooperation agreement, which also provides for training, transfer of financial resources, acquisition of inputs and equipment.
PG07 - Animal Assistance
• Production of a WhatsApp notification about canceling the visits to animals at the Castro and Asa Branca farms on 03/03 and 03/04/2020.
• Production of a WhatsApp notification about canceling the visits to the Castro and Asa Branca farms, on the 03/17 and 03/18/2020, due to COVID-19.
• Creation of a WhatsApp notification informing that only animals in an emergency situation will receive external assistance in order to avoid the circulation of people and contamination by the new coronavirus.
• Production of a WhatsApp notification informing the temporary suspension of the transport of animals that require the Animal Transport Guide (GTA) due to the suspension of activities of the Agriculture Institute of Minas Gerais (IMA) to prevent contamination by the coronavirus.
PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 10th edition of the Bento Rodrigues/MG Resettlement Report with updated information on the progress of the works.
• Production of document holders and pens for the partnership between the Renova Foundation and the Civil Defense of Mariana.
• Production of WhatsApp notifications with information on suspension of works and social assistance activities as preventive measures against the new coronavirus.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Dissemination of the 10th edition of the Paracatu de Baixo/MG Resettlement Report with updated information on the progress of the works.
• Preparation of a WhatsApp notification about works on stretch A of the trench - main access to the resettlement of Paracatu de Baixo/MG.
• Preparation of a booklet for employees on food and conduct in the resettlement cafeterias. The material will be used in the work environments.
• Creation of a sign on defensive driving for placing in the Monsenhor Horta/MG community, in the Direct Area of Influence (ADI) of the Paracatu de Baixo resettlement (socioenvironmental condition).
• Adjustments to the English version of the video featuring the progress accomplished in the resettlements of Paracatu de Baixo/MG and Bento Rodrigues/MG.
• Completion of the PowerPoint presentation for the Multiplier Training Course in partnership with the Mariana Department of Education (SEMED).
PG08 - Reconstruction of Villages (Gesteira)
• Production of a WhatsApp notification informing families about the preventive measures against the new coronavirus adopted by the Renova Foundation.
• Preparation of video (animation), folder and PowerPoint presentation covering the processes of the two water supply alternatives for Gesteira/MG.
PG13 - Support for Tourism, Culture, Sport and Recreation
• Actions to announce the final result of the Doce RFP MG, with the production of a WhatsApp notification accompanied by a link with the names of those approved; segmented messages with the approved numbers in each territory (Mariana, Upper, Channel, Mid and Lower); Renova Radio programs; press release; sending e-mail to those approved communicating the disclosure of results; sending e-mail to non-approved people communicating the results and thanking them for their participation; sending e-mail to those approved informing about the execution of internal processes in view of the adjustments of Renova's activities due to the coronavirus.
PG17 - Resumption of Agricultural Activities
• Production of the 2020 calendar for Technical Assistance and Rural Extension (ATER) to serve rural producers in the region. With the material, the producers served by ATER will be able to follow the work that is developed on their lands, specifying the improvement works that will be or have already been carried out, in addition to reminding about the dates of vaccinations, among others.
• Production of a WhatsApp notification to invite rural producers from Itueta/MG to the Beekeeping course in partnership with the Technical Assistance and Rural Extension Company of the State of Minas Gerais (EMATER). The course was announced on Renova Radio, through a press release, video report and posts on the Foundation's social media.
PG18 - Economy and Innovation
• WhatsApp notification to announce the first lecture of the Supplier Development Program in Colatina/ES, Linhares/ES and Regencia/ES. The information was also announced in the press and on Renova Radio. Subsequently, WhatsApp notifications were sent to inform about the cancellation of the lectures due to measures to combat the new coronavirus. The information was also disclosed in the press and on Renova Radio.
• Production of content, photography, digital content and radio program to announce the formalization of the Pedra Corrida Fishermen’s and Islanders' Association (ASPIPEC) in Periquito/MG on 03/04/2020.
• Elaboration of three WhatsApp notifications to guide entrepreneurs and businesspeople with tips on what to do to minimize business impacts in times of the coronavirus. This topic was also covered in Renova Radio programs. The notifications addressed the following topics: organization of expenses, new strategies and tips for sales using WhatsApp.
PG19 - Micro and Small Business Recovery
• Production of explanatory video on the formalization of small local entrepreneurs.
• Production of folder with guidelines for freelancers to become Individual Microentrepreneurs.
PG26 and PG27 - Recovery of Springs and PPAs
• Production of a folder and poster, Renova Radio programs, posts on Renova's social media, articles for Jornada newsletters and a release about the RFP Renovating Ideas: planting trees and harvesting food. The main objective of the initiative, in partnership with WWF-Brazil, the Instituto Terra and the World Agroforestry Centre (ICRAF) (ICRAF), is to identify solutions aimed at Agroforestry Systems (SAF), a practice that combines forest species with agricultural crops or livestock.
PG31 - Sewage Collection and Treatment and Designation of Solid Waste
• Creation of a standard sign for the sanitation works in the Doce River Basin, with user manual and availability of files for editing. Sanitation works will be carried out along the Doce River Basin in Minas Gerais and Espirito Santo. There are more than 80 requests for works.
PG32 - Improvements to the Water Supply System
• Actions to follow the progress of infrastructure works in Governador Valadares/MG and Galileia/MG, including news coverage in the “Jornada” newsletter, photographic recording, drone and time lapse of the masonry and concreting of the voussoir, built for the water pipeline of the new water withdrawal system of Governador Valadares so it can cross under the railway. Final photographic and drone recordings were also made of the Public Water Supply System of Galileia/MG, composed of the Water Treatment Plant (WTP), new water withdrawal from the Doce River, alternative water withdrawal, Waste Treatment Unit (WWTU) and reservoir.
PG38 - Doce River Basin Monitoring
• Production of a WhatsApp notification, content, photography, digital content, press release and radio content about the action of the Doce Alive project in the communities of Ilha Brava and Baguari in Governador Valadares/MG on 03/11 and 03/12/2020. The initiative aims to disseminate the awareness about the water quality of the Doce River through environmental education and present the monitoring and analysis of the water quality of the Doce River.
Press:
• Lectures on product and service quality are postponed due to the coronavirus.
• Booklet to provide guidance to those affected on how to file their Income Tax Return.
• Suspension of works due to the coronavirus.
• Closure of the De Facto Fisherman program.
• Raising and lowering the cofferdam in the Pequeno River in Linhares/ES.
• Closure of registration for the 2020 Future of the Doce River project on 03/20/2020.
• Doce Alive project teaches children and youth to be responsible and take care of the water quality.
• Product and service quality is the subject of a free lecture in Colatina/ES and Linhares/ES.
• Technicians are trained to operate in forest restoration projects in ES.

DIALOGUE
Mariana:
• In Bento Rodrigues, meetings of the Working Group were held to provide accountability and to clarify the works and environmental constraints of the collective resettlement. Also noteworthy, are the frequent visits to the Construction Site, for monitoring and inspection of the progress made in the community’s collective resettlement. A meeting was also held with the Community Association and the Bento Rodrigues soccer team, to discuss the locations allocated to the two groups in the resettlement, and a meeting with the Mariana Municipal Office for feedback on the area made available for the Association’s main office.
• In Paracatu de Baixo, a Working Group meeting was held to present the proposal for the activities with young people from the community; clarify environmental licensing actions; discuss the designation of wood derived from plant suppression in the resettlement area; among other points on the agenda. In addition, visits to the construction site with the Supervisory Commission continued, to monitor the process.
• A meeting was held with the Furquim community to discuss the implementation of the constraints for the collective resettlement of Paracatu de Baixo and other compensatory actions in the district, in addition to clarifying the activities and hiring of local labor by companies outsourced by the Renova Foundation.
• In Camargos, a meeting was held to provide updates and information on the local waterfall’s recovery works; paving in the district; and studies to improve the Water Supply System.
Upper Doce River:
• In Barra Longa, a meeting was held with the local population and the Commission of Affected Parties to continue the discussion on the guidelines for the collective resettlement of the Gesteira community.
• In Santa Cruz do Escalvado, a meeting was held with the Commission of Affected Parties to present and validate the schedule of the Participatory Social Diagnosis that is to be carried out in the municipality.
• Mobilization of young people from the communities of Novo Soberbo, Jeronimo and Downtown area (Santa Cruz do Escalvado) and Jorge (Rio Doce), to participate in the Young Talent Development project promoted in partnership with Instituto Elos.
• Organization of “ComeSee Candonga” with residents of the Jeronimo (Rio Doce) community, including a guided visit to the recovery works at HPP Risoleta Neves to promote transparency about ongoing actions.
Doce River Channel:
• In Bom Jesus do Galho, a meeting was held with the “Affected People from Reves do Belem Commission” to present the actions and activities of the programs that are integrated with the Renova Foundation's Sustainable Land Use (SLU) axis.
• In Bugre, actions were presented to promote local entrepreneurship, female leadership and community development, in a meeting held with women artisans from Sao Lourenço.
Mid Doce River:
• In Belo Oriente and Pedra Corrida (Periquito), meetings were held to present the Young Talent Development project, carried out in partnership with Instituto Elos. The topic was also addressed in meetings with residents from Galileia and leaders from Baguari (Governador Valadares), where in addition was presented information on training courses for rural producers offered in partnership with the Technical Support and Rural Extension Company of the State of Minais Gerais (Emater-MG) and were provided clarifications on other actions of the Renova Foundation. This last point on the agenda was also the subject of a meeting held with residents of Conselheiro Pena.
• In Periquito, a meeting was held with the business owners along the BR-381 highway, to present and clarify the actions of the Economic Development and Diversification Program, as well as discussions on the other actions to serve this public.
• A meeting was held in Cachoeira Escura (Belo Oriente), for the presentation of the Doce RFP and clarifications on technical assistance activities in the territory; progress of the Indemnity Policy for the “De Facto Fisherman” and the Integrated Register; and indemnity and Emergency Financial Aid payments to people who practiced subsistence fishing.
Lower Doce River:
• A meeting was held to present the Doce RFP to residents of Mascarenhas (Baixo Guandu) and Marilandia, and members of cultural associations in Colatina.
• In Colatina, a meeting was held with fishermen to receive claims regarding the receipt of Emergency Financial Aid, indemnity payments and execution of the Indemnity Policy for the “De Facto Fisherman”.
• In Resplendor, a meeting was held with local residents to present the town's Water Supply System and visit the Sanitation Company of Minas Gerais (Copasa) and improvement works at the Barroso Stream.
• A meeting was held with the suppliers of the Entrepreneurship Fair, in Resplendor, to present the Economical Innovation programs and actions and discuss the formation of a Fair association.
Doce River Mouth / ES Coast:
• In Patrimonio da Lagoa (Sooretama), a meeting was held with residents of the community to present the indemnity proposal to commercial fishermen.

OMBUDSMAN’S OFFICE
• The activities of the Ombudsman’s Office in this report are divided into two lines of action:
a) ticket management process (ensuring proper registration, qualification, urgency and response to complaints and denunciations related to repair and remediation processes);
b) schedule of commitments and activities of the Ombudsman and staff.
• In February 2020, 313 tickets were opened at the Ombudsman’s Office. Therefore, the sum of new tickets in 2020 (January and February) is 561. Compared to the last months of 2019 (November and December), there was an increase of 63%.
• In February 2020, 96% of the tickets registered at the Ombudsman's Office were opened with the requester’s name and contact details. 16% were opened by the 0800 agents of the Ombudsman’s Office, 74% through the website (with a considerable number of collective tickets from the communities - Santa Cruz do Escalvado and Estuario/Conceiçao da Barra) and 6% were complaints forwarded by the customer service channels - high social vulnerability cases identified and/or of possible negligence in the service provided by the Renova Foundation.
• In the consolidated categorization, 90% of the tickets opened in February 2020 refer to complaints regarding the Renova Foundation response processes and deadlines. Lack of predictability, transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. The second most important reason for opening a ticket were denunciations of improper granting of financial aid, irregularities in the indemnity process and reports of bad intentions / illegal acts.
• In February, 18 tickets were resolved.
• At the end of February, there were 2,318 open tickets, including 955 analyses (awaiting response from the programs) and 1,363 awaiting resolution.
• Calls of the Ombudsman’s Office continue to be monitored.
• Preparation and submission of the Report Ramboll / Getulio Vargas Foundation (FGV) - Federal Prosecution Service (MPF) task force.
• Meeting of the Ombudsman and consultancy with those affected in Barra Longa, Rio Doce and Santa Cruz do Escalvado, with participation through the Commission of Affected Parties.
• Participation of the Ombudsman in the Interfederative Committee (CIF).
• Development of Policies to combat Harassment.
• Meeting on Critical Cases for Small Solutions with Big Impacts.
• Training workshop for the Social Governance team.
• Meetings of the Movement of Parties Affected by Dams (MAB), Federal Prosecution Service (MPF), Brazil Fund and Getulio Vargas Foundation (FGV) and the commissions of affected people from the Steel Valley region (Naque, Pedra Corrida, Cachoeira Escura and Periquito).
• Announcement of the appointment of the Ombudsman in the “Jornada Bulletin” with information on the Ombudsman’s Office.
• Participation of the Ombudsman in the Technical Board for Participation, Dialogue and Social Control (TB-PDCS) held in Vitoria on 02/18/2020.
• Immersion of the Ombudsman in the processes of the Renova Foundation (Holding meetings with the main program managers).
• Creation and implementation of the Ombudsman's Communication Plan for all those affected.
• Monthly alignment meeting with the CEO of the Renova Foundation.
• Participation of the Ombudsman in the Board of Governors meeting (via Skype).
• Participation of the Ombudsman in the meeting of the Commission for the Fight and Defense of Artisanal Fisheries and the Doce River, on 02/27/2020, in Linhares, held by the Union of Rural Workers of Linhares.
Note: Deliveries and relevant facts without evidence are due to their confidential nature.

CUSTOMER SERVICE CHANNELS
• Actions by the Mobile Information and Service Center (Mobile ISC) in the communities of Baguari (02/05 and 02/12/20), Ilha Brava (02/06/20) and in Governador Valadares, in the Mid Doce River Territory.
• Actions of the Mobile ISC in the Galileia downtown area (02/05/20) and in the Conselheiro Pena downtown area (02/11/20), in the Mid Doce River Territory, with a focus on registration for courses offered by Renova Foundation in partnership with the Technical Support and Rural Extension Company of the State of Minais Gerais (Emater-MG).
• Mobile ISC action in the Patrimonio da Lagoa community (02/06/20), in Sooretama, in the Doce River Mouth Territory.
• Training of attendance agent teams to support the delivery of income and payment reports to those affected, as part of the 2019 Income Tax Return (Calendar Year 2020) process, in the Territories of Mariana and the Upper Doce River territories (02/12/20), Mid Doce River (02/17/20), Lower Doce River (02/19/20), Doce River Mouth (02/20/20), and 0800/Contact Us (02/18/20).
• Training of ISC teams hired in the Mid Doce River Territory (02/18/20, 02/19/20 and 02/20/20), for training on Renova Foundation subjects, programs and registration of tickets (claims/requests).
• Installation of TV's at the receptions of the ISC Centers in Regencia, Sao Mateus and Aracruz, and started broadcasting audiovisual content about the social and environmental repair actions carried out by the Renova Foundation.
• In-depth analyses of the tickets received by the Channels from people who live close to the Doce Riverbanks and reported impacts due to the rainy season. Preparation of guiding material on the main questions that arose and clarification of the actions of the Programs. Alignment with the following Programs: Recovery of Other Communities and Impacted Infrastructures between Fundao and Candonga; Resumption of Agricultural Activities; and Tailings Management - for qualified feedback regarding these cases.
• Continued the restructuring of the review process of the FAQ for those affected.
Continued the implementation of action plans to support the following programs: Infrastructure (PG10), Indigenous and Traditional Peoples (PG03 and PG04), Recovery of Schools (PG11), Historical, Cultural and Artistic Memory (PG12), Tourism, Culture, Sports and Recreation (PG13), Resumption of Aquaculture and Fishing Activities (PG16), Socioeconomic Technology (PG15), Regional Economy (PG18), Micro and Small Business (PG19), Local Development (PG20), Social Protection (PG005) and Health (PG014) - to provide more qualified responses to the tickets.

COMMUNICATION
Communication with Territories:
• Renova Radio: broadcasting of 9 different programs (Momento Renova) for the Mariana, Governador Valadares and River Mouth territories, in weekly radio programming. From 02/18/20, the territories Upper Doce River, Doce River Channel and Lower Doce River started to broadcast specific content for the municipalities in these areas. Considering the new territories, Momento Renova had a total of 36 programs in February, with 108 insertions on radio stations in municipalities in Mariana and Regencia.
• The 1st Meeting of the Communication Groups of the Community Newspapers of Mariana, Barra Longa and Doce River Mouth on 02/07 and 02/08/20, in Belo Horizonte. The meeting aimed to provide a space for the exchange of experiences and lessons learned in the three years that the newspapers have existed, in addition to collecting suggestions for improvements in 2020.
Mariana:
• Distribution of the 9th edition of the special “Jornada” Bulletin for the population of Mariana and districts.
• Creation of the graphic project for the hoarding panels of the Gomes Freire Square. The project contemplates two moments: the past, - with historical information about the Gomes Freire Square - and the present, - paying homage to Mariana resident and painter Zizi Sapateiro and with elements that represent carnival.
• Held a Health and Safety Dialogue (DDS) on Communication and Relationships with the employees at work at the Gomes Freire Square. The initiative presented tips on how to interact and approach residents from Mariana and visitors interested in getting to know the works.
• Creation of a WhatsApp notification inviting the participants of the 1st Meeting of the Communication Groups of the Community Newspapers.
Doce River Channel:
• Production of the 1st edition of the “Jornada” Bulletin for the Doce River Channel territory, with content adapted to the formats of the mural newspaper and WhatsApp notification. "Jornada da Calha" contains information for the 20 municipalities that make up the territory.
• Preparation of a WhatsApp notification mobilizing women from Sao Lourenço (Bugre community) for a meeting on 02/18/20, which aimed to present initiatives that will be carried out by Renova in the town.
Mid Doce River:
• Production of WhatsApp notification, posters and video reporting (1st cycle) mobilizing the communities of Naque and Belo Oriente for the 2nd year of Thematic Workshops, with actions to clarify on the Foundation's pillars of performance.
• Dissemination of Social Dialogue training for the community of Pedra Corrida, in Periquito, by means of a poster, WhatsApp notification and sound car. The objective of the initiative was to train local labor and meet the demands of the population affected from Pedra Corrida, in addition to preparing Resumes.
• Poster to inform the community of Governador Valadares about the temporary closure of the Information and Service Center (ISC), on 02/17/20.
• Creation of a WhatsApp notification and dissemination by means of a sound car to mobilize young people from the communities of Ilha Brava and Baguari, in Governador Valadares, for the Mobilization Workshop of the project “The Future of the Doce River That’s Us”. The initiative announced the registration deadline for the 2nd cycle of the project.
Lower Doce River:
• Finalization of the fourth edition of the Bulletin and Mural “Jornada do Baixo Rio Doce” (Lower Doce River).
• Production of posters about the closure of the Information and Service Centers (CIAs) during Carnival.
Doce River Mouth:
• Completion and distribution of the 8th edition of the "Jornada de Linhares" Bulletin and the 2nd edition of the “Juparana Jornada".
• Production of a WhatsApp notification to clarify false rumors divulged in the Patrimonio da Lagoa community, which culminated in the halt of works in the town.
• Production of a WhatsApp notification on the raising of the cofferdam in the Pequeno River - for the community and institutional public - on the situation of the barrier and other topic related to the rainy season.
• Completion of the Renova Space in Regencia, Povoaçao and Areal, with recreational activities for children and various handicraft workshops for adults, in addition to health actions (lectures on various topics, blood pressure and glycemic index measurements, express massage). Dissemination of the repair process through videos and printed material. Also dissemination of the products made during the projects with support from the Economy and Innovation area (exhibition of handicrafts and tasting of homemade cookies and sweets).
• Making posters about the closure of the Information and Service Centers (ISCs) during Carnival and an invitation for the Mobile ISC in Patrimonio da Lagoa.
Support to Programs:
PG04 - Quality of Life for Other Peoples and Traditional Communities
• ComeSee Project took place in the Quilombola de Degredo community on the 7th, 8th and 9th of February 2020. Cultural Revival event with local children and young people featuring workshops, storytelling and cultural, sports and recreational activities.
PG05 - Social Protection
• Production of WhatsApp notification informing about the signing of the terms of the Technical and Financial Cooperation between the Renova Foundation and municipalities of the River Channel region (Ipaba, Bom Jesus do Galho and Caratinga) and the Mid Doce River region (Periquito and Conselheiro Pena), for investments in Social Assistance.
PG07 - Animal Assistance
• Production of a WhatsApp notification for those affected about the temporary suspension of visits to animals at the Castro Farm (Acaiaca) due to heavy rains.
• Preparation of a WhatsApp notification about canceling visits to animals at the Castro Farm (Acaiaca) and Asa Branca Farm (near Camargos) for those affected during the week of Carnival.
PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 9th edition of the Bento Rodrigues Resettlement Report with updated information on the progress of the works.
• Production of a time-lapse video, using images from the virtual tour, showing the progress made with the resettlements from August 2019 to January 2020.
• Production of a booklet with safety information for the gates of the construction site.
• Preparation of the “Construction Daily”, with safety tips, information about the works and all its stages, as well as space for the affected person to personalize his diary and record the moments he or she considers memorable.
• Elaboration of an institutional folder with information about the architectural project of the Municipal School of Bento Rodrigues.
• Production of WhatsApp notification with safety information on the resettlement works.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Preparation of WhatsApp notification on certificates referring to the registration of the Paracatu de Baixo subdivision; updates on simplified licenses and Paracatu de Baixo resettlement projects filed with the Mariana Municipal Office; works on stretch A of the trench (main access to the Paracatu de Baixo resettlement); and on the process for requesting approval for projects and for issuance of collective goods permits.
• Dissemination of the Paracatu de Baixo Resettlement Report with updated information on the progress of the works.
• Production of a banner informing about the mealtimes in the resettlement restaurants.
• Production of a satisfaction survey form for users of the restaurants in resettlements.
PG08 - Reconstruction of Villages (Gesteira)
• Production of a WhatsApp notification about the exhibition of products from the Rural Cooperative of Gesteira on the Bento Rodrigues construction site.
PG13 - Support for Tourism, Culture, Sport and Recreation
• Creation of a podcast to provide information about the Doce RFP ES application process. The audio file was shared on WhatsApp accompanied by a notification with information about the podcast.
• Elaboration of a WhatsApp notification announcing the extension of the Doce RFP ES application deadline.
PG17 - Resumption of Agricultural Activities
• Production of WhatsApp notification, poster, sound car, handout, certificate and badge for the training of Emater-MG rural producers in partnership with the Renova Foundation, promoting the following courses: Fruit farming for producers from Galileia, Livestock farming for producers from Cachoeira Escura (Belo Oriente) and Conselheiro Pena and Agroecology for producers from Cachoeira Escura.
PG19 - Economy and Innovation
• Production of a WhatsApp notification announcing a reduction in the interest rates offered by the Develop the Doce River Fund. The working capital fund was created by the Renova Foundation and is managed by the Minas Gerais Development Bank (BDMG).
• Dissemination of “Home is where the heart is”, a project developed by the Catarse collective, organized by the Renova Foundation in partnership with the Association of Cultures 66 Gerais (ACG). All groups, made up of artisans and farmers, received advice from stylist Ronaldo Fraga.
• Daily production of WhatsApp notifications and posters to disseminate updated vacancies in the National Employment System (Sine) for those affected in Mariana.
PG 35 - Information to the Population
• Delivery of the “Mariana on its Way to the Future” poster with information on the actions that the Renova Foundation develops in Mariana and which are part of the R$ 100 million package, announced on 07/16/19, in the document “Time to move forward - Open letter to the population of Mariana ”.
PG 38 - Monitoring of the Doce River Basin
• Production of the children's booklet of the “Doce Alive” project, for children from Mariana.
PG 39 - Conservation Units
• Creation of a WhatsApp notification with a summary of the Impact Assessment Workshop in Conservation Units (CUs), held in Ipatinga on 01/30 and 01/31/20.
Press:
• Mariana Children's Psychosocial Care Center (CAPSij) is being renovated.
• Summer Connection brings excitement to Mariana during the January break.
• Agreement with the Foundation for Supporting Research and Innovation of Espirito Santo (Fapes) and the Foundation for Supporting Research of the State of Minas Gerais (Fapemig) enables epidemiological and health research.
• Itinerant Supplier Day visits affected municipalities.
• Doce RFP ES extends project application deadline.
• Entrepreneurs from Governador Valadares participate in a lecture on compliance.
• Handicraft groups from Mariana and region receive consultancy from stylist Ronaldo Fraga.
• Doce River Valley municipalities sign technical and financial cooperation terms.
• Conservation Units Assessment Workshop is held in Ipatinga.
• Rural producers participate in fruit farming courses in the Doce River Valley region.
• Carnival programming brings a party atmosphere to the towns of Regencia and Povoaçao.
• “Our Heritage” Project trains multipliers in Heritage and Environmental Education in Mariana.
• Project “The Future of the Doce River That’s Us” will select 150 young talents.
• Aesthetics project offering free eyebrow stylist courses in Baixo Guandu.
• Doce River Development Fund reduces interests.
• Renova Foundation concludes hiring of Ombudsman.

DIALOGUE
Mariana
• In Paracatu de Baixo, Working Group meetings were held to discuss the criteria for choosing and distributing the available areas; clarification on the Renova Foundation support flow for religious events, funerals and burials; presentation of the proposal for the allocation of families in situation of vulnerability in the collective resettlement; and reports on the 3rd Socioeconomic Monitoring Campaign and other Licensing actions. Highlight was the Informative Meeting with the community to present the architectural projects of public facilities: Pre-K and Elementary School, Advanced Health Center, Municipal Service Center, Sports Field and Cemetery. In addition, a visit was made to the Construction Site, together with the Supervisory Commission and the Caritas Technical Advisory Body, to monitor and supervise the community's collective resettlement construction works.
• In Bento Rodrigues, meetings of the Working Group were held to present the status of the resettlement works and feedback on the visit of other communities to the resettlement. During this period, there was also a meeting with leaders and youth from the community to present the project “The Future of the Doce River That’s Us”, and a meeting with members of the soccer team and the Bento Rodrigues Community Association to discuss the designated locations for the two groups in the community’s collective resettlement.
• In January, a general meeting was held with Rural Communities to discuss the activities for repairing collective goods and the realization of 71 courses and training sessions. In Monsenhor Horta, a meeting was held on mitigating the impacts of the repair works in the district. In Ponte do Gama, a meeting was held for negotiations related to heavy truck traffic on the access roads to the community; presentation of the local water supply system project; and local contracting process for the works. In Furquim, a meeting was held with the community to clarify the progress of the constraint actions for the Environmental Licensing of the Paracatu de Baixo resettlement and actions to expand the participation of residents in the selection processes. In Camargos, a meeting was held to clarify the repair and compensation works, and to provide updates on the studies for improvements to the community's Water Supply System.
Upper Doce River
• In Barra Longa, an open meeting was held with the community, with the participation of local Public Authorities, Commission of Affected Parties, Human Rights Directorate and the Legal team of the Renova Foundation, to present an Action Plan for the district. It was agreed to hold monthly accountability forums on the progress and resumption of the Renova Foundation's activities in the territory, which have been suspended since December/2019.
Doce River Channel
• In Reves do Belem (Bom Jesus do Galho), a meeting was held to present the actions of the Renova Foundation aimed at Health and Social Protection in the community.
Mid Doce River
• In Governador Valadares, meetings were held with residents of the neighborhoods Lincoln Byrro, Sao Luiz, Curitiba, Dona Zulmira Pereira da Silva, Pascoal de Souza and Rio Doce, to clarify the works of the water pipeline for alternative water withdrawal, which will impact the abovementioned neighborhoods. In addition, contact information of the service channels and contact person were shared to accommodate possible demands from residents related to the works.
• In Naque, a meeting was held with leaders to clarify the indemnity policy for subsistence fishing for residents outside the Ordinary High Water Mark (OHWL); information on Emergency Financial Aid (AFE) for public officials who hold positions without decision-making power; indemnity payments for Water Damage pending; and actions to support the economic activities of the boatmen.
• In Pedra Corrida (Periquito), a meeting was held to clarify the hiring of local labor for the construction of the alternative water withdrawal structure for the community; transparency for hiring employees to work in the Integrated Service Centers (ISCs), information about the receipt of indemnity by the “registered fishermen” and clarifications on the construction of the indemnification policy for “de facto fishermen”.
Lower Doce River
• Meetings were held in Itapina (Colatina), Boninsegna (Marilandia) and with cultural associations in Colatina to present the Doce RFP ES.
• In Baixo Guandu, a meeting was held with the Santo Antonio do Rio Doce Residents' Association to clarify the indemnification processes.
Doce River Mouth / ES Coast
• Meetings were held with the Regencia Residents Association and the Povoaçao Residents' Association to integrate and align the activities of the 2020 Summer Project.
• In Areal (Linhares), a meeting was held with residents to discuss the community recognition process for assistance through the Traditional Peoples Program; information and acceptance of demands related to the distribution of water in the district; and updates on the progress of the project for installation of the definitive water supply system. In Regencia (Linhares), a meeting was held to clarify the water supply process of the community's Water Treatment Plant. In Galileia (Sao Mateus), a meeting was held to present data on the water quality monitoring in the region.
OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
• Improvements in ticket response processes.
• Calls of Ombudsman’s Office continue to be monitored.
• Preparation and submission of the Ramboll Report - task force of the Federal Prosecution Service (MPF).
• Response to the letters from the Federal Prosecution Service, Espirito Santo Federal Police, Minas Gerais Civil Police and Linhares Prosecution Service.
• Participation of the Ombudsman’s Office in the Technical Board for Participation, Dialogue and Social Control (TB-PDCS), held in Belo Horizonte on 01/22/2020.
• Program Review (PG06) occurred in Belo Horizonte on 01/23/2020.
• Participation of the Ombudsman’s Office in the formation of the group that is to handle critical internal cases.
• Immersion of the Ombudsman in the MPF of Minas Gerais and Espirito Santo.
• Immersion of the Ombudsman in the processes of the Renova Foundation (Holding meetings with the main program managers).
• Elaboration and implementation of the Ombudsman's Communication Plan for all employees of the Renova Foundation and external and affected public.
• Landscape analyses in the municipalities of Linhares, Sao Mateus, Povoaçao and Regencia.
• Meeting with the Technical Committee of the Renova Foundation.
• Meeting with MPF, Ramboll and FGV on 01/23/2020 to align the Ombudsman’s Office continuous improvement processes.
• Meeting with the United Nations Educational, Scientific and Cultural Organization (Unesco) in preparation of the Landscape Analyses.
• 243 tickets were opened at the Ombudsman’s Office in January 2020. Over 51% of the accumulated tickets were received in 2018. This increase is attributed to the dissemination of the Ombudsman’s Office in the territory, as well as the receipt of tickets related to negligence in service attendance and vulnerability via Customer Service Channels. In 2019, the Ombudsman's Channel was contacted around 20% less compared to 2018.
• 89% of the tickets that were registered with the Ombudsman's Office contain the requester’s name and contact details, 25% of which were registered by the Ombudsman's 0800 agents, 51% through the website and 23% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 84% of the tickets opened in January 2020 refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In January, 20 tickets were resolved (35% justified and 40% non-justified), and there were no tickets that were not qualified for verification (insufficient data or out of scope) and 15% were inconclusive.
• Of the tickets finalized as justified, 71% are related to the Undue Granting of Financial Aid and Indemnity, 14% related to Complaints in relation to the processes and service deadlines and 14% related to Noncompliance with the code of conduct, internal standards, laws and values of the Renova Foundation.
• End January, there were 2,056 open tickets at the Ombudsman’s Office. Note: the deliveries and relevant facts without evidence are due to their confidential nature.
CUSTOMER SERVICE CHANNELS
• Carried out actions of the Mobile Information and Service Center (Mobile ISC) in the communities of Baguari (08/01, 15/01, 22/01 and 29/01/2020) and in Ilha Brava (01/16/2020), in the Mid Doce River territory.
• New service contract for the Information and Service Centers (ISCs). As of 01/06/2020, the provision of customer service, individualized dialogue service, information and customer relations with those affected was taken over by the company Herkenoff & Prates, one of the strategic repositioning actions of this Channel.
• On January 17th and 18th, the “ISCs Transition Workshop” was held in Belo Horizonte for alignment with the new contractor regarding the processes, routines, responsibilities and priorities for ISCs and other Customer Service Channels in 2020.
• Installation of TV's at the receptions of the ISCs in Colatina, Linhares and Baixo Guandu and broadcast of audiovisual content on the social and environmental repair actions carried out by the Renova Foundation.
• Commencement of documentation collection at the ISCs, as part of the Phase 2 Registration process.
• Structuring of the support actions of the Customer Service Channels for the 2019 Income Tax Return process (calendar year 2020) for those affected in the stretch impacted by the Fundao dam collapse.
• Commencement of the review process of the frequently asked questions for those affected.
Continuity of the implementation of action plans to support the following programs: Infrastructure (PG10), Indigenous and Traditional Peoples (PG03 and PG04), Recovery of Schools (PG11), Historical, Cultural and Artistic Memory (PG12), Tourism, Culture, Sports and Recreation (PG13), Resumption of Aquaculture and Fishing Activities (PG16), Socioeconomic Technology (PG15), Regional Economy (PG18), Micro and Small Business (PG19), Local Development (PG20), Social Protection (PG05) and Health (PG14), to provide more qualified responses to the claims.
COMMUNICATION
Communication with Territories
• Renova Radio: broadcasting nine different programs (Momento Renova) for each territory (Mariana, Governador Valadares and River Mouth region), in weekly radio programming. A total of 27 programs, broadcast 81 times on radio stations of several municipalities from Mariana to Regencia.
Mariana
• Elaboration of a WhatsApp notification for the meeting “Let’s talk about the Gomes Freire square construction works?”, with the Historic Center Residents’ Association, held on 01/27/2020.
• Printing of the 2020 Calendar of the Bento Rodrigues Municipal School.
• Production of an A4 letter (front and back) on rural telephony (10 MB Satellite Internet Plan) for the affected communities in the rural area of Mariana.
Mid Doce River
• Sound car in Tumiritinga to communicate that the offices of the Mediated Indemnity Center and the Information and Service Center of the Renova Foundation are now operating in one single office.
• Creation of a WhatsApp notification to announce the Mobile Information and Service Center (Mobile ISC) in the Ilha Brava community, in Governador Valadares, on 01/16/2020. The material also informed that, as of January, the Mobile ISC service will return to the location every other week. In addition, a sound car circulated through the community to inform residents about the Mobile ISC service.
Lower Doce River
• Production of a WhatsApp notification, e-mail invitation for institutions, posters, press releases, social media posts and material for Momento Renova radio, to announce the Itinerant Supplier Day, in the Lower Doce River territory.
Doce River Mouth
• Completion of the 10th edition of the newspaper "Voz da Foz" and distribution in the communities of Regencia, Povoaçao, Areal and Entre Rios.
• Preparation of WhatsApp notification with guidelines related to the rainy season for the community and institutional public.
• Production of WhatsApp notification about the status of the barrier to inform the community and the institutional public.
• Implementation of the Renova Space in Regencia, Povoaçao and Areal with recreational activities for children and various handicraft workshops for adults. There were also health actions, such as lectures on various topics, blood pressure and glycemic index measurements, and express massages. It was promoted through videos and printed materials about the repair process. The products made during the projects were also promoted with support from the Economy and Innovation area (exhibition of handicrafts and tasting of homemade cookies and sweets).
Supporting the Programs
PG07 - Animal Assistance
• Preparation of a WhatsApp notification on the temporary suspension of visits by those affected to animals at the Castro Farm (Acaiaca).

PG08 - Reconstruction of Villages (Bento Rodrigues)
• Dissemination of the 8th edition of the Bento Rodrigues Resettlement Report with updated information on the progress of the works.
• Development of the display project to share the Resettlement Report with the internal public of the works.
• Production of material with guiding information on the rainy season for Civil Defense, in compliance with the temporary housing plan agreed with the Prosecution Service.
• Production of signage for the Bento Rodrigues resettlement development at the MG 129 highway interchange.
• Development of safety material for visitors of the construction site.
PG08 - Reconstruction of Villages (Paracatu de Baixo)
• Production and printing of informative banners to protect animals during construction.
• Dissemination of the Paracatu de Baixo Resettlement Report with updated information on the progress of the works.
• Printed two traffic education booklets for the Areas of Direct Influence (ADI), with the theme “Stop, think and change your attitude in traffic”.
• Production and printing of a folder for the Paracatu de Baixo Plenary Meeting on 01/18/2020.
• Development of logo, invitation, forms, terms, certificates and PowerPoint presentation for the Training Course on Heritage and Environmental Multipliers, which will take place between February 4th and 7th, in partnership with the Mariana Municipal Department of Education. Activity in response to one of the socio-environmental constraints of the resettlements.
• Elaboration of a WhatsApp notification with photos and information about the Three Kings Celebration in Paracatu de Baixo.
• Production of the WhatsApp notification “Happened in the WG”, with a summary of the main issues presented in the Working Group (WG) of Paracatu de Baixo, held on 01/07/2020.
• Preparation of a WhatsApp notification about works in section A of the trench - main access to the Paracatu de Baixo resettlement.
PG08 - Reconstruction of Villages (Gesteira)
• Production and updating of the Gesteira resettlement process flows.
• Preparation of a PowerPoint presentation on the land subdivision possibilities in Gesteira.
PG08 - Reconstruction of Villages (Reconstruction)
• Creation of hoarding panels for Gesteira family resettlement works.
PG12 - Historical, Cultural and Artistic Memory
• Graphic Printing for the Technical Reserve: signature book and popcards (postcards) with photos and information on the restoration and conservation works of the pieces. The popcards will be handed out to visitors of the Technical Reserve, after signing the Signature Book.
PG13 - Tourism, Culture, Sport and Recreation
• Creation of a WhatsApp notification announcing the projects that made through the second phase of the Doce RFP MG. This topic was also disclosed through a press release and in the radio program Momento Renova.
• Production of a banner, posters and pamphlets, WhatsApp notification, post on social media, press release and article on Renova Radio to announce the launch of the Doce RFP ES.
• Creation of a WhatsApp notification, press release, material for the Renova Radio programs and posts on social media, disseminating the Doce RFP ES Q&A Workshops to the public.
PG17 - Resumption of Agricultural Activities
• Preparation of a WhatsApp notification with information on the RFP for Technical Assistance and Rural Extension (ATER) - Sustainability, with registration dates for lots 5, 6, 9 and 11 and their respective municipalities of coverage in the territories of the Doce River Channel, Mid Doce River and Lower Doce River regions.
• Creation of a WhatsApp notification and announcement using a sound car in Conselheiro Pena, disclosing the registration for the Fruit Farming course in the municipality, a partnership between the Technical Assistance and Rural Extension Company (Emater) and the Renova Foundation.
PG19 - Micro and Small Business Recovery
• Daily production of WhatsApp notifications and posters to disseminate updated vacancies in the National Employment System (Sine) for those affected in Mariana.
PG32 - Improved Water Supply System
• Production of a poster, WhatsApp notification and video to announce meetings with residents of the neighborhoods Santa Rita, Vila Bretas, Santa Terezinha and Sao Paulo, about the urban works of the alternative water withdrawal pipeline in Governador Valadares. The works will take place in some sections of the neighborhoods and, to minimize possible inconvenience, meetings were held with the communities of the streets that will undergo works.
PG35 - Information to the Population
• Production and printing of three banners informing the population about the closure of the Gomes Freire Square. The banners will be placed on the hoarding panels around the square.
PG39 Conservation Units
• Organization of the Impact Assessment Workshop in Conservation Units (CUs) - Ipatinga Phase, on 01/30 and 01/31/2020. The target audience of the event were managers of CUs in the Doce River Channel territory and other representatives of the State Forestry Institute (IEF) and Technical Board of Conservation and Biodiversity (CTBio), researchers and representatives of governmental and non-governmental institutions.
Press
• RFP selects institutions to support the economic recovery of rural properties in Minas Gerais.
• Health and safety are topics of a lecture for local entrepreneurs.
• Three Kings is celebrated in the Paracatu de Baixo resettlement in Mariana.
• Summer Connection brings fun and knowledge to children and youth from Mariana.
• The Renova Foundation publishes partial result of the Doce RFP MG.
• Projects of collective goods for the Paracatu de Baixo resettlement are presented to the community.
• Doce RFP ES will allocate resources for cultural, recreational, sports and tourism projects.
• United Nations Educational, Scientific and Cultural Organization (Unesco) will visit municipalities to carry out landscape analyses around the Doce River.
• The Doce RFP ES will have Q&A workshops.
• Maintenance of cofferdams in the Pequeno River in Linhares.

Mariana
Noteworthy is the mobilization and participation campaign for the “Reencounter” activity, promoted by the Environmental Licensing front with youth from Bento Rodrigues to present and discuss environmental constraints for the resettlements. Residents of Campinas and Camargos were also mobilized to participate in professional courses offered by Senai Mariana, in partnership with the Renova Foundation.
Upper Doce River
In Rio Doce and Santa Cruz do Escalvado, a meeting was held with a group of placer miners to present the scope of the Traditional Peoples and Communities Program and clarify doubts about the response provided to the public and information on formalizing and certifying groups as Traditional Peoples.
Doce River Channel
In Firma Araujo (Sao Jose do Goiabal), a meeting was held to present the scope of the risk to human health study that will be conducted in the community to analyze contamination of soil, animals and plants by the tailings. The study will include a questionnaire for residents and collection of samples for analysis, which will be carried out with the monitoring of a local resident.
Mid Doce River
In Belo Oriente, a workshop was held with representatives of the Naque and Cachoeira Escura communities to assess the Thematic Workshops held in 2019. The meeting covered collaborative methodologies to encourage the sharing of impressions and suggestions by those present.
Lower Doce River
In Aimores (MG) and Baixo Guandu (ES), a meeting was held with local leaders to present the Governance System of the Renova Foundation and the TAC Governance. In the first municipality, feedback was given on fish pricing, categorization of professional fishermen and solutions with the INSS.
Doce River Mouth / ES Coast:
In Sooretama, a meeting was held with residents of Patrimonio da Lagoa to provide answers to the community's claims regarding clarification on Emergency Financial Aid; information on indemnity payment for general damages; information on payment for moral damages for physical displacement; and discussion on deadlines for the return of families to their original homes.
OMBUDSMAN’S OFFICE
Continuation of the claims management process, ensuring proper registration, qualification, investigation and responses to complaints and denunciations related to the repair and remediation processes, in accordance with the 2019 Planning.
Pedro Strozenberg, specialist in Public Law with experience in Ombudsman’s Office and Human Rights activities, and without ties to the maintainers and public authorities, fulfills the formal requirements for the position. The selection process was conducted by the contracted company Selpe Consultancy and included resume and document analysis and evaluation by a technical committee, composed of members of the Federal Prosecution Service, State Public Defender’s Office of MG and DF and the Interfederative Committee. The Ombudsman’s term of office is 4 years and renewal is permitted. The Ombudsman’s Office is linked to the Renova Foundation's Board of Governors.
CUSTOMER SERVICE CHANNELS
Elaboration and presentation of action plans to support the following programs: Infrastructure (PG010), Indigenous and Traditional Peoples (PG03 and PG04), Recovery of Schools (PG11), Historical, Cultural and Artistic Memory (PG12), Tourism, Culture, Sports and Recreation (PG13), Resumption of Aquaculture and Fishing Activities (PG16), Socioeconomic Technology (PG15), Regional Economy (PG18), Micro and Small Business (PG19), Local Development (PG20), Social Protection (PG005) and Health (PG014), to provide more qualified responses to the claims.
COMMUNICATION
Actions aimed at training rural producers, such as RFPs for Technical Assistance and Rural Extension, in addition to several training courses for producers in Tumiritinga and Dionisio, were shared with the press.
Information on the technical cooperation of the Brazilian representatives of the United Nations Educational, Scientific and Cultural Organization.
Actions for the development of suppliers, training of local entrepreneurs, investment funds and incentives for hiring in the municipality of Governador Valadares were disseminated.
Training of young leaders and encouraging entrepreneurship and the training of new actors throughout the Doce River Basin.
The water quality, investments in sanitation, improvement and delivery of WTPs and alternative funding were also disseminated.
Progress of indemnities, budget, progress of socio-environmental programs and water quality were disseminated to the press.
Production and distribution of the first edition of the Jornada Bulletin to the population of Governador Valadares. The newsletter was distributed in public and commercial buildings, riverside neighborhoods and at traffic lights in the town. In addition to the printed format of the Jornada, it was also published as a poster and digital version sent through WhatsApp.
Program 014 - Physical and Mental Health of the Impacted Population and Program 023 - Tailings Management
Dissemination of the Consolidation Report of the Risk to Human Health Assessment Studies (ARSH) related to the studies conducted by Ambios and Tecnohidro in rural areas of the municipalities of Mariana and Barra Longa (MG). The report was published in its entirety on the Renova Foundation website (in both programs) and the results were presented to the regional and national press; staff and communities in the Doce River Basin, through radio programs, WhatsApp notifications and posts on social media, including a video with Dr. Anthony Wong, a toxicologist at USP.

DIALOGUE
Mariana
• In Paracatu de Baixo, meetings of the Working Group were held to present and discuss the conceptual projects of collective resettlement equipment and simplified licensing to start constructing the facilities. In addition, visits were made to the construction site, joined by the Supervisory Commission and Technical Advisory Body, to monitor the progress of the actions. A meeting was also held with the Paracatu de Baixo women's soccer team to discuss the lease of a space for practicing sports.
• A meeting was held with the Commission of Those Affected by the Fundao Dam, for accountability on the hiring of those affected for labor. In addition, the Dialogue team mobilized and accompanied the satisfaction survey in relation to temporary housing with affected people from Paracatu de Baixo and Bento Rodrigues, in order to accommodate any demands.
• In Bento Rodrigues, a meeting was held with the Commission of Affected Parties to resume the community’s Resettlement Working Group. Also noteworthy was the “Reencounter” action, for presentation of the repair actions under development by the Renova Foundation regarding the topics Heritage, Environmental Recovery and Resettlement. The Dialogue team continued to mobilize families and to accompany the visits by the architects to families that joined the collective resettlements, to elaborate the individual housing project.
• Throughout this month, meetings were held with the communities of Ponte do Gama, Monsenhor Horta, Pedras and Antonio Pereira to address demands for collective repair and mitigation of the impacts caused by the repair process. In Pedras, a meeting was held with the Local Committee to define the criteria for community validation of the water supply system.
Upper Doce River
• In Barra Longa, meetings were held with the Gesteira community to discuss and validate resettlement guidelines. Meetings were held with the families that live near the Exhibition Center to present the Urbanistic Conceptual Project of the area and to review the schedule for the construction of the project of individual residences with the affected families. Also noteworthy was the meeting with local cultural groups, associations and cooperatives to present the project “Together in the Square”, which proposes the presentation of local cultural groups in the town square.
• In Rio Doce and Santa Cruz do Escalvado, a meeting was held with the Rio Doce Municipal Office, Committees of the Affected Parties and Technical Advisory Body, to present the emergency works of the rainy season, and a meeting with the Merengo community and Santa Cruz Civil Defense to present the planning for the Environmental Emergency Drills. In addition, a meeting was held with Florestinha Fishermen's Group to present the procedures provided for in the TAC Governance. Throughout this month, mobilization was also carried out in the communities of Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado) to participate in the Environmental Emergency Drills and mobilization of rural producers to participate in training courses regarding Agroforestry Systems, Cattle Breeding and Organic Horticulture.
Doce River Channel
• A meeting was held on Social Organization and Local Development with leaders of the Doce River Channel to propose the Community Development Plan and identify opportunities for action in the districts. Also noteworthy was the meeting with local committees of the territory to present the instances of TAC Governance.
• A meeting was held in Rio Casca to propose income generation alternatives and to present the Doce RFP, as well as a meeting with members of the Baixa Verde Residents Association (Dionisio) about the project to create a Community Bank.
• In Sao Jose do Goiabal, a meeting was held with residents of the Biboca community to clarify the analyses that will be carried out in the Risk to Human Health Study and the Environmental Emergency Preparedness Drill.
• Meetings were held with professional fishermen from Ipatinga, residents of Senhora da Penha (Fernandes Tourinho) and Barbosa (Sem-Peixe), to present and discuss the actions taken by the Renova Foundation in the districts, as well as to actively listen and understand the demands of the groups.
Mid Doce River
• In Periquito, a meeting was held with public officials from Pedra Corrida to clarify Renova Foundation's financial assistance policies. There was also a meeting with residents of the municipality for information on Integrated Registration, Emergency Financial Aid and Indemnity; meeting with leaders of Pedra Corrida for clarification on Indemnity Payment to islanders and people whose subsistence fishing activities were impacted, in addition to Indemnity for Water Damage; and meeting with BR-381 boat owners group to present the scope and performance of the Economic Development and Diversification Program.
• In Naque and Belo Oriente, thematic workshops were held with residents to present the Tourism, Culture, Sport and Recreation activities. In Baguari and Ilha Brava (Governador Valadares), a workshop was held for the presentation and discussion of the TAC Governance.
• In Governador Valadares, a meeting was held with artisanal fishermen and women from Colony Z19 to present the results available on water and fish quality, environmental monitoring and aquatic biota of the Doce River.
• In Belo Oriente, there was a meeting with leaders of Cachoeira Escura to clarify the Financial Aid payments to public agents and information about Integrated Registration.
• A meeting was held in Naque with leaders to clarify the Integrated Registration progress, discussion of the Renova Foundation's proposal for Technical Assistance and Rural Extension (ATER), as well as information on indemnity for subsistence fishing and response on the Indemnity Policy of “De Facto Fishermen".
Lower Doce River
• Throughout this month, a meeting was held with the Residents’ Association of Santo Antonio do Rio Doce (Aimores) to receive demands and information about the Renova Foundation's reparation actions, besides a meeting with the Association of Female Artisans of Itueta about incentive actions and support to their business.
• In Baixo Guandu, a meeting was held with a group of professional fishermen to provide information on the payment of indemnities for loss of profit for the year 2019.
• In Resplendor, a meeting was held to discuss the municipal water supply system and the interconnection works of two artesian wells for the feasibility of alternative water withdrawal. A visit was also made to the improvement works of this system carried out in the municipality. In Marilandia, a meeting was held with the community of Boninsegna to also discuss the Water Withdrawal and Treatment System.
Doce River Mouth / ES Coast:
• In Linhares, meetings were held with business owners from Pueblo and Regencia to present the Local Suppliers Development project and discuss the topic “Motivating Companies and People for Business Management”. In Aracruz, a meeting was held with the Barra do Riacho Artisans Association (Criarte) to present the actions of the Micro and Small Business Recovery Program.
• Regarding the 2019/2020 Summer Project, an initiative of the Tourism, Culture, Sports and Recreation Program, meetings were held with the Regencia Residents Association (Amor) and the Organizing Committee of the Village to align and discuss the support to the project, and a meeting with residents of Regencia (Linhares) to report on the funds allocated to the project. A meeting was also held with the Congo Regencia Association on support for the traditional “Fincada e Derrubada do Mastro” project.

OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
• Consolidation of the new service model, with an exclusive unit for opening tickets to improve the Ombudsman's Office service processes;
• Further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal adviser for referrals.
• Improvements in ticket response processes.
• Calls of Ombudsman’s Office continue to be monitored.
• Inclusion of Intermediate Response to clients for tickets that did not receive conclusive responses within 20 days.
• Participation in the Indicator Workshop in Governador Valadares - MG.
• Preparation and submission of the Ramboll Report - Prosecution Service Task Force.
• Inclusion of Human Rights Management in the Ombudsman's Office response workflow.
• Response to the Federal Prosecution Service, Espirito Santo Federal Police, Minas Gerais Civil Police and Linhares Prosecution Service.
• 207 tickets were opened by the Ombudsman's Office. 25% of the accumulated tickets were opened in 2019. The 2019 average is 193 tickets, in comparison to 330 tickets opened in 2018.
• 83% of the tickets registered with the Ombudsman's Office were opened with an ID name, 27% of which were registered by the Ombudsman's 0800 agents, 48% through the website and 17% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 79% of the tickets opened in November refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Next, the main grounds for the denunciations are allegations of undue granting of financial aid and undue awarding of indemnity.
• In November, 42 tickets were resolved (38% justified and 16% non-justified), of which 35% of the tickets were not qualified for verification (insufficient data or out of scope) and 10% were inconclusive.
• Of the tickets finalized as justified, 75% are related to complaints about the processes and service deadlines and 25% are related to improper granting of Financial Aid and indemnities.
• End November, there were 1,805 open tickets at the Ombudsman’s Office.

CUSTOMER SERVICE CHANNELS
• Actions to support the Infrastructure team (PG010) focused on continuous quality handling of tickets regarding this topic in the Mariana and Upper Doce River territory.
• Diagnosis and proposal of action plan to deal with liabilities of tickets registered in the SGS system, regarding the “Renova Foundation” in the Mariana/MG and Upper Doce River territories.
• Participation of the ISC team of Mariana/MG in a conversation about Black Conscience (fight against racism), held on November 27, 2019.
• Mobile ISCs held in Downtown Periquito (11/26), Baguari (11/06, 11/13, 11/20 and 11/25) and Ilha Brava (11/14, 11/21 and 11/26), in the Mid Doce River territory.
• Thematic workshops on culture, sport, recreation and tourism held in Naque and Belo Oriente, on 11/19.
• Mobilization for thematic workshop on culture, sport, recreation and tourism (Naque and Belo Oriente) to be held on 12/03.
• Mobilization for registration for EMATER courses (Liberdade Settlement - 11/12, Periquito/Pedra Corrida - 11/14, Naque 11/14, Belo Oriente - 11/14, Baguari - 11/13 and 11/18 and Ilha Brava 11/14 and 11/18).
• Mobilization for Information sessions of Technical Assistance and Rural Extension (ATER) held in the territories of the Doce River Channel and Mid Doce River, lots 5 and 6.
• Accompanying the Human Rights area at the Brazilian Identities Institute (ID_BR) and the offices of the ISCs of Sao Mateus and Linhares.
• Continuity of analysis for response to cases with non-existing impact in the territories of the Doce River Channel, Mid and Lower Doce River and River Mouth.
• Qualitative analysis of tickets directing to possible cases of vulnerability in the municipality of Sao Mateus.
• Participation of the entire ISC team in an integration meeting with the Dialogue team of the Doce River Mouth.
• Analysis and handling of tickets through analysis of letters answered by the Renova Foundation to the various publics in the Doce River Mouth territory.
• ATER Mobilization and Informative Sessions at the Aimores and Resplendor ISCs, also serving the municipality of Itueta.
• Individualized attendance to provide answers to those affected in the Lower Doce River territory who had inconsistencies in their respective income tax returns as pointed out by the Federal Revenue Service.
• Implemented the “Guardians” Project, which aims to elect focal points from the 0800-service team and Contact Us team to act as specialists of the socio-environmental and socio-economic programs. This project aims to identify opportunities for improvement in FAQ content and response time to people, as well as deepen the understanding of the service team regarding the work done by the programs.
• Revision of the “0800” and “Contact Us” service quality evaluation form, with the objective of bringing even more lightness to the service and simplifying communication. This action reinforces the sense of humanization in the relationship with the people that contact the channels.
• Carried out actions to recycle content of the thematic axes Earth and Water and Reconstruction and Infrastructure, together with the teams of “0800” and “Contact Us”. The initiative aims to promote the maturity of the service teams and improve the critical analysis of professionals.
• Diagnosis of tickets being handled within the scope “Indigenous and Traditional Peoples”, “Recovery of Schools”, “Culture, Tourism, Sport, Recreation”, “Resumption of Aquaculture and Fishing Activities” and “Economy and Innovation”. Action plans have been suggested to the programs and are under analysis.

COMMUNICATION
Communication with Territories
• Renova Radio: broadcast of seven different programs for each territory (Mariana / Governador Valadares / River Mouth) through weekly radio programming. A total of 21 programs, broadcast 81 times on radio stations of several municipalities, from Mariana to Regencia. Broadcast of seven programs for Resplendor, produced to inform society about alternative water withdrawal and other factual topics that emerged in the territory.
Mariana
• Production of the eighth edition of the Jornada Newsletter for the population of Mariana.
• Provided support in the creation of material for the public hearing to approve the revitalization project of the Gomes Freire Square.
Upper Doce River
• Production of invitation for meeting aimed at planning the cultural event “Together in the Square” in Barra Longa.
Doce River Channel
• Preparation of WhatsApp notification on Dialogue meeting, on November 28, with residents of the communities of California and Barbosa, in the municipality of Sem-Peixe, with the purpose of presenting updated information about the Renova Foundation programs.
• Preparation of WhatsApp notification announcing meeting in Biboca, Sao Jose do Goiabal, on November 19, to present residents with information about the emergency drill of the Risoleta Neves Hydroelectric Power Plant and studies planned for the community.
• Preparation of WhatsApp notification on educational action for students of the Sao Sebastiao State School in Sem-Peixe. At the event, the Quali-Quantitative Systematic Water and Sediment Monitoring Program (PMQQS) was presented and there was a theatrical performance to celebrate Black Awareness Day.
• Production of notification on meeting in Senhora da Penha, community of Fernandes Tourinho, on November 21st, to present Renova's programs and discuss the construction of collective forums. Due to the cancellation of this meeting, due to heavy rains, a notification was prepared to communicate the postponement of the agenda and dissemination of a new date (November 28).
Mid Doce River
• Production of WhatsApp notification, posters, dissemination using sound cars and pamphlet about the TAC Governance for the thematic Governance Conduct Adjustment Term workshop. The event was attended by residents of Baguari and Ilha Brava, districts of Governador Valadares. A banner, presentation, photos and videos were produced and the Repair Booklet was distributed to residents of Naque and Belo Oriente in the Final Meeting of the Thematic Workshop on TAC Governance.
• Announcement of Mobile ISC in Periquito through WhatsApp notification, poster and sound car.
Supporting the Programs
PG008 - Reconstruction of Villages (Bento Rodrigues)
• Creation of a panel for decorating the space at the Bento Rodrigues Family Support Center.
• Preparation of a banner, leaflets and poster for the rainy season safety campaign.
• Dissemination of the Resettlement Report, with updated information on the progress of the resettlement works in Bento Rodrigues.
PG008 - Reconstruction of Villages (Paracatu de Baixo)
• Preparation and installation of signs for the Paracatu de Baixo Family Support Center.
• In compliance with the constraints, there was the elaboration of a brochure on relationship with communities, aimed at the prevention of sexually transmitted diseases (STDs), readjustment in the Code of Conduct of the Resettlement and readjustment and printing of the material on the Socioeconomic Monitoring Campaign.
• Production and dissemination of the Paracatu de Baixo Resettlement Report.
PG008 - Reconstruction of Villages (Gesteira)
• Production of a folder for the community containing the main facts of the Gesteira resettlement process.
PG009 Recovery of the Risoleta Neves HPP Reservoir
• Provided support in the organization of the emergency mock drill in scenarios of rupture of the Risoleta Neves Hydroelectric Power Plant (Candonga) in the districts of Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado). Creation of a booklet with guidelines for residents, which was also distributed to residents of Sao Domingos do Prata, Sem-Peixe, Rio Casca and Sao Jose do Goiabal (Biboca community).
PG013 - Support for Tourism, Culture, Sport and Recreation
• Production of WhatsApp notification announcing the deadline for the public to enroll in the Doce RFP MG. The subject was also addressed in a release and in a Renova Foundation Radio program.
• Production of WhatsApp notification and release announcing the total of projects registered and information on the next stages of the Doce RFP MG.
• Dissemination of the workshop on the topic Supporting Tourism, Culture, Sport and Recreation held by the Information and Service Center (ISC) and Mid Doce River Dialogue team, with representatives of the Renova Foundation program. The workshop was attended by residents of Naque and Belo Oriente. In addition to promoting it on Renova Radio, the following were produced: WhatsApp notification, poster (for each town) and pamphlet about the program's performance.
PG016 Resumption of Aquaculture and Fisheries Activities
• Preparation of WhatsApp notification and poster to announce the Response Workshop to present the results regarding water quality, fish and aquatic biota monitoring to the Z19 Fisherman's Colony. The workshop featured photographic and content coverage.
PG017 Resumption of Agricultural Activities
• Dissemination of the Management and Marketing course, in partnership with Emater, for rural producers from Naque, Belo Oriente (Cachoeira Escura), Periquito (Center, Pedra Corrida and Liberdade Settlement) and Governador Valadares (Brava and Baguari Island), through the following actions: WhatsApp notification, poster, sound car (for each town), handout, certificate, badge and radio.
• Dissemination of the Agroecological Practices course for rural producers of Belo Oriente (Cachoeira Escura) through WhatsApp notification, poster, sound car, handout, certificate, badge, photographic coverage and content for digital media, radio and press.
• Production and organization of the Livestock Biosecurity Management course, on November 12 and 13, in Mariana, with logistics for the event, transportation and invitation.
PG019 - Micro and Small Business Recovery
• Daily production of WhatsApp notifications and posters with updated Sine job vacancies for those from affected communities.
• Preparation and updating of WhatsApp notifications for the affected communities about the handicraft workshops offered by the Catarse Collective.
• Support in organizing the events “She Can” and “Boost your Sales with Facebook”.
• WhatsApp notification update on the event “She Can”, including the event schedule, and distribution of material to women from the affected communities.
PG020 - Stimulus to Local Contracting
• To disseminate the 2nd Cycle of the Governador Valadares Supplier Development Program, the following actions were developed: sound car, Renova Radio program, mailing civil organizations, photographic and digital content coverage.
• Mobilization for the launch of the Colatina Supplier Development Program through sound car, press, radio program and digital content.
PG026 and 027 - Springs and PPAs Recovery Programs
• The launch of the Doce River Basin Seed and Seedling Network Project was promoted through the press, social media, website, video and radio program.
PG032 - Improved Water Supply System
• Preparation of booklet on alternative water withdrawal in Resplendor and the current phase of the well interconnection work. Material was targeted at business owners, entrepreneurs and other businesspeople from Colatina.
Communication with the Press
• Dissemination of Supplier Day in Mariana and National Congress of Agroecology.
• Dissemination of training lectures for local entrepreneurs and businesspeople.
• Dissemination of financial education workshops in Belo Oriente and Galileia.
• Dissemination of the delivery of the oratory of Our Lady Aparecida to the community of Bento Rodrigues.
• Dissemination of the Doce RFP MG.
• Dissemination of the next phase of the Brazilian Bodyboarding Circuit in Povoacao.
• Dissemination of the launch of the Supplier Development Program in Espirito Santo.
• Dissemination of the traditional “Fincada do Mastro do Congo” event, which took place in Regencia.
• Dissemination of the revitalization of Gomes Freire Square in Mariana.
• Dissemination of the horticulture courses promoted by the Renova Foundation, in partnership with Emater, for rural producers in the Doce River Valley.

DIALOGUE
Mariana
• In Paracatu de Baixo, meetings of the Working Group were held to present and discuss the conceptual projects of the Service Center, Cemetery and Sports Court of the Collective Resettlement, and to present the results of the monitoring campaign of the Direct Area of Influence of Paracatu de Baixo and general information about the repair process. Also noteworthy are the continuing inspections of the resettlement construction site with the participation of the Commission of Affected Parties and Technical Advisory Service.
• In Bento Rodrigues, a meeting was held with the community for the official delivery of the restored Nossa Senhora Aparecida Church. This same month, the resettlement site was visited for inspection, with the participation of the Commission of Affected Parties, to present the progress of the works, data on family resettlement and information on the distribution of raw water.
• A meeting was held with the Commissions of Affected Parties to present the participation instances foreseen in the TAC Governance, and a meeting with the target communities of the resettlement process to clarify the replacement of J+T consultancy, responsible for the joint elaboration of the individual home projects.
• Throughout this month, a meeting was held with rural communities on collective repair and compensation. During the meeting, topics related to the repair of collective equipment, maintenance of the roads and reestablishment of the telephone signal were discussed. Also noteworthy mentioning are was the meetings with the communities of Monsenhor Horta, Pedras and Ponte do Gama, on the repair of collective equipment, and meeting with representatives of the Ponte do Gama soccer team, about the lease of the Monsenhor Horta field and the purchase of materials for soccer practice.
Upper Doce River
• In Barra Longa, a meeting was held to discuss the review of the damage matrix, carried out by the city's Commission of Affected Parties, and a meeting to present the “Together at the Square” cultural action proposal.
• In Rio Doce and Santa Cruz do Escalvado, a meeting was held with the Commissions of Affected Parties on auto-recognition lists for compliance with Resolution 300, which determines the analysis and payment of Emergency Financial Aid to the artisanal miners and fishermen of the municipalities. This same month, there was also a meeting with the Municipal Office of Rio Doce, Commission of Affected Parties and Technical Advisory Rosa Fortini, to share information regarding the Human Health Risks Study. Another highlight was the meeting with the group from Congado de Santana do Deserto to present the scope and actions of the Historical, Cultural and Artistic Memory (PG12), and Tourism, Culture, Sport and Recreation (PG13) programs, as well as a hearing on the expectations of the group. In addition, a meeting was held with a group of Fishermen from Florestinha to present the consultancy services contracted for providing advice on alternative economic activities to fishing.
Doce River Channel
• A meeting was held in Reves do Belem (Bom Jesus do Galho) to clarify compensation payments and Emergency Financial Aid for subsistence fishermen. In Baixada do Coronel (Ipaba), a meeting was held to clarify TAC Governance, indemnity payments, loss of profit and Emergency Financial Aid.
• In Ipabinha (Santana do Paraiso), a meeting was held with residents to disseminate the Doce RFP.
Mid Doce River
• In Naque, meetings were held to present the actions developed by the programs: Permanent Preservation Areas Recovery (PG26), Springs Recovery (PG27), Tailings Management (PG23), Social Protection (PG05), Resumption of Agricultural Activities (PG17), Sewage Collection and Treatment (PG31), Tourism, Culture, Sports and Recreation (PG13) and actions aimed at local economic development.
• In Belo Oriente, meetings were held with the community of Cachoeira Escura to clarify indemnity payments and Emergency Financial Aid to local public agents and to present the actions of the Tailings Management Program (PG23).
• In Governador Valadares, meetings were held with members of the Z19 Fishermen's Colony and the Association of Fishermen and Friends of the Doce River (APARD) to understand the expectations of the service of the Aquaculture and Fisheries Activities Resumption Program (PG16). In the municipality, there were also meetings with leaders from Baguari and Ilha Brava to clarify the Mobile ISC, public informative sessions and family monitoring.
• In Periquito, a meeting was held with Pedra Corrida leaders to discuss the integration of the offices of the Mediated Indemnity Center (CIM) and the Information and Service Center (ISC).
Lower Doce River
• This period, meetings were held with entrepreneurs from Aimores, Itueta and Resplendor to disseminate and clarify the Doce RFP and to disseminate the training courses aimed at local producers, promoted by the Renova Foundation in partnership with Emater.
• In Resplendor, a meeting was held to present the municipality's water supply system and visit the improvement works of the Barroso Stream.
• In Aimores, meetings were held with the Santo Antonio do Rio Doce Fishermen's Association and the Barra do Manhuaçu Community Fishermen's Association (ACOBAMA) to understand the group's demands and claims.
Doce River Mouth / Espirito Santo Coast
• In Linhares, meetings were held with residents of the communities of Povoaçao and Regencia to provide feedback on the “de facto fisherman” policy; meetings with residents of the Sezinio Fernandes settlement to clarify the implementation of the Technical Assistance and Rural Extension Company (ATER); meeting with the Handicrafts Group of Povoaçao to present the actions of the Micro and Small Business Program; and meeting with Regencia artisans to clarify the technical advisory services hired to support the group.
• In Aracruz, a meeting was held with a group of traders to present the “Feira Livre” project. Meetings were held with the Fishermen’s Association of Jacareipe (Serra) and Colony Z06 (Linhares) to hear and understand demands.
• Also highlighting a meeting with the State Prosecution Service of Espirito Santo and residents of Beira Rio Avenue to share information on the progress of the decommissioning works of the Pequeno River barrier.

OMBUDSMAN’S OFFICE
• The ticket management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- Further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
• 235 tickets were opened by the Ombudsman's Office. 25% of the accumulated tickets were opened in 2019. The 2019 average is 191 tickets, in comparison to 330 tickets opened in 2018.
• Of the total tickets registered by the Ombudsman's Office 84% were anonymous, of which 26% of the tickets were registered by the Ombudsman's 0800 agents, 49% through the website and 19% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 79% of the tickets opened in October refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 78% of the complaints and denunciations.
• In October, 61 tickets were resolved (32% justified and 24% non-justified), 19% of the tickets were not qualified for verification (insufficient data or out of scope) and 24% were inconclusive.
• Of the tickets finalized as justified, 35% are related to Complaints about the processes and service deadlines and 50% are related to improper granting of Financial Aid and indemnities.
• At the end of October, there were 1,640 open tickets at the Ombudsman’s Office.

CUSTOMER SERVICE CHANNELS
• Actions to support the Infrastructure team (PG010) focused on continuous qualitative handling of tickets regarding this theme in the Upper Doce River territory.
• Review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Action of the Mobile ISC on October 2, 9, 16, 25 and 30, in Baguari-MG, and on October 3, 24 and 31, in Ilha Brava-MG.
• Thematic workshops were held on October 8 at the ISCs of Naque and Belo Oriente on Tailings Management.
• Training of ISC Mariana-MG service attendance teams in resettlement processes (family and collective) to clarify doubts, share information and monitor/update the current status of these processes.
• Mobilization for registration for Emater Courses in Periquito town center and Liberdade Settlement, Baguari and Ilha Brava (ISC Baguari) and Pedra Corrida (ISC Pedra Corrida).

COMMUNICATION
Communication with Territories
• Renova Radio: broadcasting ten different programs for each territory (Mariana / Governador Valadares / river mouth region), in weekly radio programming, totaling 30 programs with 90 insertions on radios channels in various municipalities from Mariana to Regencia.
• Distribution of the Jornada Linhares Bulletin (special on water) and a booklet about the Juparana Lagoon and the court decision regarding the possible decommissioning of the barrier explaining how the work will be carried out in the impacted locations. The same information was also shared through WhatsApp with the residents of Avenida Beira Rio, who were displaced from their homes due to the breaching risk of the Patrimonio barrier, and other districts around the Juparana Lagoon, also impacted by the barrier works. The institutional parties, such as secretaries, mayors, environmental agencies, among others, also received a report by e-mail and cell phone with information about the beginning of decommissioning works.
Mariana
• Presentation of the TAC GOV to Mariana committees to understand the roles and importance of participation of affected parties in the reparation governance.
Doce River Channel
• Production of WhatsApp message to invite residents of Baixada do Colonel Roberto, Ipaba community, to a meeting held by the Social Dialogue team. The meeting aimed to present updated information to the community about the Renova Foundation programs.
River Mouth
• Finalization of the second edition of the Jornada Bulletin and distribution to residents of the Degredo Quilombola.
• Conclusion and distribution of the sixth edition of Jornada Bulletin of Linhares, special edition on water quality. Five thousand copies were distributed in Patrimonio da Lagoa, municipality of Sooretama, in the river mouth region, and in city of Linhares and communities around the Juparana Lagoon that were impacted by the installation of the barrier on the Pequeno River.
• Supplier Day was promoted throughout Linhares through sound cars, radio shows, WhatsApp and the press. The event aimed to register micro and small business owners for the Renova Foundation and, in particular, for the company that will work on the decommissioning of the Pequeno River barrier.

Support to Programs:
PG002 - Compensation and Indemnity of Impacted Parties
• Invitation for the Povoaçao Community in the Doce River Mouth region to participate in the collective feedback on the De Facto Fisherman Project.
PG006 - Participation, Dialogue and Social Control
• Thematic Workshops: The Information and Service Center (ISC) and the Dialogue team held a workshop on Tailings Management, an event attended by residents of Naque and Belo Oriente and that was promoted through WhatsApp, Poster (for each town) and flyer.
PG008 - Reconstruction of Villages
• Creation of the Safe Home folder, to support the awareness actions of temporary housing.
• Elaboration of a folder to make employees aware of road kills.
• Production of WhatsApp notifications on inspections conducted in temporary housing and on the temporary access restriction of the main road in the Camargos district.
• Creation of signage for implementation, with mandatory directions for vehicles in service of the Renova Foundation in the Monsenhor Horta district.
• Preparation of PPT on the Socioeconomic Monitoring Campaigns (CMS) for presentation to communities of Direct Areas of Influence (IDA). Material in compliance with resettlement constraints.
• Preparation of a quiz to train employees on the constraints.
• Preparation of a fun informative folder about archaeological sites and heritage.
• Completion and publication of the Paracatu de Baixo virtual tour on the Renova Foundation website. Dissemination through WhatsApp, email, Conecta, social media and Renova Radio.
• On October 15th, the latest Paracatu de Baixo Construction Works Report was published, which addressed the main themes of the project's progress, vertical and horizontal signage in Monsenhor Horta, number of professionals and equipment on the site, among others.
• Production of WhatsApp notification about meetings in rural communities of Mariana.
PG12 - Historical, Cultural and Artistic Memory
• Proofreading of the graphic presentation of the Technical Reserve Center: workflow of the restauration of the affected sacred pieces and churches.
PG13 - Tourism, Culture, Sport and Recreation
• Production of presentation with key information about the Doce RFP MG, for meetings of the Social Dialogue teams with communities.
• Production and dissemination of WhatsApp message to inform the population about the Doce RFP MG and about the dates and municipalities where the workshops will be held. The supplementary text accompanying the message included the link to the registration form of the workshops.
• Production and recording of spot for dissemination by sound car in different municipalities. This action served to inform the population about the workshops to clarify doubts about the Doce RFP MG. The message was disseminated in Rio Casca, Sao Jose do Goiabal, Sao Domingos do Prata and Sao Pedro dos Ferros.
• To disseminate the Doce RFP MG, posters and flyers were also produced and distributed in the territories, as well as press releases, posts on social media and announcements on Renova Radio (this action covered all Minas Gerais territories: Mariana, Upper, Channel, Mid and Lower Doce River).
PG17 - Resumption of Agricultural Activities
• Emater/Renova Training on Cattle Breeding in Mariana and Chopoto: organization of the event (logistics, transportation of participants, materials), preparation of booklets, production of invites.
• Renewing the Landscape | 2nd SAF Workshop: organization of the event (logistics, transportation of participants, materials) and production of invites.
• WhatsApp messages communicating dates for the registration of the Fruit Framing course, developed by the Renova Foundation in partnership with Emater: one for residents from Bugre and another for residents from Ilha do Rio Doce, Caratinga community. Posters were also produced for this.
• Training courses for rural producers from Tumiritinga in partnership with Emater. The training was on the Production of “Cachaça de Alambique”: provided photographic coverage, informative text and conducted interviews for internal and digital areas and for the press.
• Training courses for rural producers from Governador Valadares (Ilha Brava and Baguari) and Periquito (town center, Pedra Corrida and Liberdade Settlement), in partnership with Emater. The training was on fruit farming. The Communication team provided support through WhatsApp, poster and sound car for mobilization; handout, certificate for the course; and photographic coverage, informative text and conducted interviews for internal and digital areas and for the press.
• Training courses for rural producers from Naque, Belo Oriente, Periquito and Governador Valadares (Ilha Brava and Baguari), in partnership with Emater. The training was on the Production of “Cachaça de Alambique”. The Communication team contributed with the preparation of a handout and certificate.
PG18 - Economic Development and Diversification
• Production of WhatsApp notification for mobilizing rural producers from Rio Casca for a meeting on 10/03 on initiatives for opening a market in the community of Rochedo. Developed in partnership with the Social Dialogue team, the meeting was attended by corn and bean producers from the communities of Rochedo, Corrego Preto and Leonel.
PG19 - Micro and Small Business Recovery
• Production of WhatsApp notification to announce a vocational course in Santa Cruz do Escalvado.
• Photographic recording of the Mid Doce River institutions selected in the RFP in partnership with the Brazil Foundation, which provides financial support and training for organizations related to entrepreneurship. The purpose of the recording is to present the progress made by the institutions with the support offered. Three of the four institutions in Mid Doce River region have also purchased equipment. Tumiritinga: Alambique and Laticínio (Dairy). GV: Apaard and Ascanavi.
PG26 and PG27 - Springs and PPAs Recovery
• Reforestation and Springs Recovery Programs announced the hiring of labor to plant one million seedlings in approximately 500 hectares and the recovery of 500 springs for residents of Periquito, Galileia and Governador Valadares districts. In partnership with the NGO CIAAT - Center for Information and Technical Advice -, 88 job vacancies were opened. Dissemination occurred through WhatsApp and sound cars.
Dissemination of the Forest Restoration RFP for recovery of 500 springs in the Pontoes, Suaçui and Piranga River Basins between 2019 and 2020, and one thousand hectares of degraded land located within Permanent Preservation Areas (PPAs) or Water Recharge Areas identified as priorities. The goal is to engage farmers in the recovery of springs and Permanent Preservation Areas (PPAs). Invitations were produced for meetings with farmers in these locations.
PG32 - Improvement of Water Supply System Infrastructure Program
• Pedra Corrida: alternative water withdrawal. Urban works of the pipeline that will connect the artesian wells to the WTP - Water Treatment Plant. Dissemination through posters and WhatsApp to residents of Pedra Corrida, district of Periquito, and direct distribution to residents of the eight streets that will be affected by the works.
• Galileia: alternative water withdrawal. A diagnosis was made of the two valves of the water distribution pipeline located on the corner of Berilo Street and Coronel Farias Street. To carry out the diagnosis, it was necessary to open the trench to access the valves, therefore traffic on the site remains restricted. Dissemination through WhatsApp and poster for people living in the streets where the urban water withdrawal works will take place. Providing assistance for photographic recording of the progress of the alternative and main water withdrawal works in Galileia, Pedra Corrida (Periquito) and Governador Valadares.
PG34 - Environmental Emergency Preparedness
• Production of booklet with guidelines on the rainy season for Santa Cruz and Rio Doce, in partnership with civil defenses.

DIALOGUE
Mariana:
• In Paracatu de Baixo, meetings of the Working Group were held for: discussion projects on collective facilities in the resettlement, discussion on hiring local labor, and justification for the request to extend the deadline for completing the construction of the community’s resettlement. There were also meetings with the Secretary of Health and the Secretary of Education of Mariana, with the participation of the Commission of Affected Parties and Technical Advisory Body, to present the requested adjustments in the projects of collective educational and health facilities in the resettlement. Also noteworthy is the continuation of the mobilization actions and assistance during the visit by residents of Paracatu de Baixo to the collective resettlement host land for an update on the progress of the works and to hold the inaugural meeting of the “Innovating Futures” project to identify opportunities for businesses in the collective resettlement.
• In Bento Rodrigues, there was a meeting with the Working Group to present proposals for the implementation of the cemetery in the resettlement area and feedback on the proposed projects for the areas of rural farmers located around the resettlement area. There was also an inaugural meeting of the “Innovating Futures” project to identify business opportunities in the collective resettlement. Continuity of scheduled visits with representatives of the Commission of Affected Parties and Technical Advisory Body Caritas to the host terrain of the collective resettlement of the community for an update on the progress of the works.
• Meetings were held in the communities of Ponte do Gama and Monsenhor Horta to discuss the repair of impacts caused by the repair process in the district. In Antonio Pereira, a meeting was held to clarify the hiring of local labor for the construction of the collective resettlements of Paracatu de Baixo and Bento Rodrigues. Another highlight was the meeting with the Commission of Parties Affected by the Fundao dam (CABF) of the rural communities to discuss the resumption of collective dialogues with those affected in the district.
Upper Doce River:
• In Barra Longa, meetings were held with those affected from the community of Gesteira, Commission of Affected Parties, Technical Advisory Body and public authorities to discuss the resettlement guidelines of the community; discussion on the clearing of Gesteira Velha land; reception of claims regarding cracks in the district; and Communal Work with discussion on the integral repair concept.
• In Rio Doce and Santa Cruz do Escalvado, actions were carried out in support of the Resumption of Agricultural and Livestock Activities Program to provide feedback on the Socioeconomic and Environmental Adequacy Plan (PASEA) to local farmers and monitoring of the suicide awareness project designed by youth from the program “The Future of the Doce River That’s Us”.
Doce River Channel:
• Meetings were held with residents of Rochedo and Corrego Preto (Rio Casca) and Corrego Fundo (Sem-Peixe) to present the scope of studies on groundwater dynamics and human and health and ecological risks that will be conducted in the communities, and discussion on the water quality of the artesian wells in Rochedo and Corrego Fundo.
• In Ipabinha (Santana do Paraiso), a meeting was held to clarify the TAC Governance.
Mid Doce River:
• In Naque, meetings were held to present the spring recovery actions underway in the district, to present the scope of the Permanent Preservation Areas Recovery program, as well as to provide information on Emergency Financial Aid to local public officials.
• In Cachoeira Escura (Belo Oriente), a meeting was held with residents of the district to inform on the actions of the Integrated Registration and Mediated Indemnity programs, regarding the payment of Emergency Financial Aid to public agents, information on the service provided by the Mediated Indemnity Center by location and presentation of courses offered in partnership with EMATER. Also noteworthy are the meetings to present the project “The Future of the Doce River That’s Us”, developed by young community leaders in partnership with Instituto Elos.
• In Baguari (Governador Valadares), a meeting was held with residents of the district and representatives of the community of Ilha Brava (Governador Valadares) to discuss the service of the mobile ISC in both districts and the dissemination of activities, besides the presentation of the courses offered in partnership with EMATER. In Pedra Corrida (Periquito), a meeting was held with the Pedra Corrida Fishermen's Association (ASPIPEC) to present the technical consultancy responsible for supporting the association's formalization process.
• In Counselor Pena, meetings were held with trash scavengers and informal sand harvesters to clarify the group's indemnity policy and to present the actions of the Economic Development and Diversification Program in the district.
Lower Doce River:
• In Resplendor, meetings were held to present the actions of the Tailings Management Program and the methodology for collecting and analyzing tailings, presenting the Doce River Basin Monitoring Program and studies on water quality of the Doce River, as well as the actions to improve the water supply system and quality of treated water.
• In Baixo Guandu, a meeting was held with the Renovo do Vale Fishermen’s Association to collect the group's main claims. In the district of Boninsegna (Marilandia), a meeting was held with the community to present the conceptual project for alternative water withdrawal.
Doce River Mouth / ES Coast:
• In Povoacao (Linhares), meetings were held with the community to define the association responsible for managing the “Summer 2020 Project”. There was also a meeting in Povoação with retailers to discuss the community project “Local Market”. In Regencia (Linhares), meetings were held to clarify the eligibility criteria for the De Facto Fisherman policy, as well as to clarify the transfer of funds in support of the “Caboclo Bernardo Celebration”.
• In Aracruz, a meeting was held with the community of Barra do Riacho to present studies on the water quality of the Riacho River. In Sooretama, a meeting was held with fishermen from the Patrimonio da Lagoa community to collect demands.
OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- Alignment with the task force of the Federal Prosecution Service, RAMBOLL and the Getulio Vargas Foundation.
• 186 tickets were opened at the Ombudsman's Office. The variation in the number of tickets in relation to August is not relevant and is still lower than the 2019 average. The tickets opened in 2019 correspond to 23% of the accumulated total.
• Of the total tickets registered with the Ombudsman's Office 83% were anonymous, 30% of which were registered by the Ombudsman's 0800 agents, 44% through the website and 15% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 81% of the tickets opened in September refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 79% of the complaints and denunciations.
• In September, 159 tickets were resolved (64% justified and 18% non-justified), of which 12% of the tickets were not qualified for handling (insufficient data or out of scope) and 7% were inconclusive.
• Of the tickets finalized as justified, 78% are related to complaints about the processes and service deadlines and 12% are related to improper granting of Financial Aid.
• At the end of September, there were 1,461 open tickets at the Ombudsman’s Office.
CUSTOMER SERVICE CHANNELS
• Review of tickets in process for issues involving programs other than registration, indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Action providing final qualified answers to cases identified in the Integrated Register that don’t involve any impact.
• Conducting actions to support the infrastructure team (PG010) focusing on handling the tickets of this theme in the Upper Doce River territory.
• Finalization of the pilot project in the Doce River Mouth territory together with the Renova Foundation Finance and Tax area, with face-to-face and telephone assistance to those who faced audits of their income tax and their respective accountants. In total, there are about 44 of affected people in this situation.
• Support by the ISCs to the Integrated Registration Program in the search for non-localized people participating in Phase 1 (registration campaigns 1, 2 and 3), through calls, WhatsApp, consultation of registrations of beneficiaries and family members in the SGS system.
• Action of mobile ISC on 09/11, 09/18 and 09/25 in Baguari, serving a total of 120 people.
• ISC action on 09/12 and 09/26 at the Nosso Sitio farm in Ilha Brava, serving a total of 34 people.
• Thematic workshops on September 10 in the Naque and Belo Oriente ISCs covering topics of the Springs Recovery Program and the project “The Future of the Doce River That’s Us”, in partnership with the Instituto Elos. These two themes were chosen by the community as the agenda of the workshops.
• Support to the Social Protection program in the territories of the Doce River Channel and Mid Doce River, in the management and handling of tickets in process registered in the SGS system.
COMMUNICATION
Communication with Territories:
• “Jornada of Mariana” Bulletin reached its seventh edition in two versions: bulletin and mural. They were distributed and hang at strategic points in the territory.
• The ninth edition of the newspapers “Voz da Communidade de Mariana” and “Voz da Foz” were produced and distributed.
• Special edition of the “Jornada da Foz” Bulletin on the topic water quality and distribution of the “Jornada de Degredo”.
• Regarding the Juparana Lagoon, informative material was produced and distributed (folder and business card) to the families from Patrimonio da Lagoa who were evacuated from their homes due to the structural risk of the houses.
• Renova Radio broadcast eight different programs for each territory (Mariana / Governador Valadares / River Mouth). In total, there were 24 radio programs, broadcast 72 times on channels of various municipalities from Mariana to Regencia.
• In the Doce River Channel region, a WhatsApp notification and poster were created inviting residents of Ipabinha do Paraiso, Santana do Paraiso community, for a Dialogue meeting. The purpose of the meeting was to present residents with updated information on Renova's programs.
Support to programs:
PG07 - ANIMAL ASSISTANCE
• Dog and cat adoption event in partnership with Patio Savassi in Belo Horizonte.
PG08 - RECONSTRUCTION OF VILLAGES (BENTO RODRIGUES)
• Preparation and edition of the report on the Bento Rodrigues construction works.
• Creation of WhatsApp messages with the following themes: traffic blocked at the Bento Rodrigues resettlement main access; modification of restaurant menus in resettlement; job opportunities offered at the Mariana SINE for submission to the Commission of Affected Parties.
• Providing support and accompanying visits by Bento Rodrigues families to the resettlement. Presentation of the virtual tour, progress of the work, among others.
• Development of Bento Rodrigues resettlement access map with QR Code to guide users from starting point Mariana.
PG08 - RECONSTRUCTION OF VILLAGES (PARACATU DE BAIXO)
• Creation of WhatsApp messages with the following themes: modification of restaurant menus in resettlement; job opportunities offered at the Mariana SINE for submission to the Commission of Affected Parties.
• Support to Andrade Gutierrez in the elaboration of the construction sign for the resettlement of Paracatu de Baixo.
• Provided support for the Paracatu de Baixo Celebration of Baby Jesus.
• Preparation and edition of the report on the Paracatu de Baixo construction works.
• Preparation and support for presentation on temporary housing.
• Development of Paracatu de Baixo resettlement access map with QR Code to guide users from starting point Mariana.
PG08 - RECONSTRUCTION OF VILLAGES (GESTEIRA)
• WhatsApp notifications on monthly meetings about collective repair in rural communities of Mariana; job opportunities offered at the Mariana SINE for submission to the Commission of Affected Parties.
• Production of weekly reports for the resettlement team on the assemblies with those affected and the Technical Advisory Body.
PG13 - TOURISM, CULTURE, SPORT AND RECREATION
• Communication Plan for Iron Biker and International Clowns Event.
• To announce the opening of the Doce MG RFP, the following were produced: WhatsApp notification, press release, post for social network and Renova Radio program material. The Doce MG RFP will select and support, with financial resources, projects throughout 36 municipalities of Minas Gerais in the areas of Culture, Tourism, Sport and Recreation. This action was disseminated in all Minas Gerais territories: Mariana, Upper Doce River, Doce River Channel, Mid Doce River and Lower Doce River.
PG17 - RESUMPTION OF AGRICULTURAL ACTIVITIES
• WhatsApp notification regarding the registration for the fruit farming course, developed by the Renova Foundation in partnership with EMATER.
PG19 - ECONOMY AND INNOVATION
• Events to present the Innovating Futures project, which will plan the life and business of families to be resettled.
PG 34 - ENVIRONMENTAL EMERGENCY PREPAREDNESS
• Emergency drill held in Barra Longa and Mariana.
• Open letter Mariana: “Mariana moving towards the future”.
PG38 - MONITORING OF THE DOCE RIVER BASIN
• WhatsApp notifications and press releases to disseminate the results of the educational actions carried out at the municipal schools Pingo D'Agua and Corrego Novo. The action was carried out by the Renova Dialogue team, in partnership with the Doce River Basin Monitoring Program, and presented information on water quality and the environmental recovery work carried out by the Foundation.
Communication with the Press:
• Media relations plan.
• Press kits and production of several contents (press releases, Q&As, positioning).
• In September, RFPs were issued regarding reforestation and support to rural producers.
• The signing of a partnership between the Renova Foundation and the State Forestry Institute was also covered.
• The project of a young student from Baixo Guandu, supported by the Renova Foundation, was also highlighted in the local media.
• Key proactive disclosures: water supply, 8th World Conference on Ecological Restoration, De Facto Fisherman. Main reactive positions: indemnities, resettlement, progress of repair actions.

DIALOGUE
Mariana:
• In Paracatu de Baixo, meetings of the Paracatu de Baixo Working Group were held to define criteria for the occupation of available resettlement areas and to present the Conversation Circle methodology to discuss collective facilities and to define the location for the implementation of the Resettlement Community Center. There were also meetings with the Secretary of Health and Secretary of Education of Mariana to present proposals for the implementation of Education and Health facilities in the community's resettlement. Also noteworthy are the mobilization and support during the visit by Paracatu de Baixo residents to the collective resettlement construction site to see the progress of the works.
• In Bento Rodrigues, a meeting was held with the community to present possible economic activities in the collective resettlement and there was a visit with representatives of the Caritas Commission of Affected Parties and Technical Advisory Body to the host land of the collective resettlement to see the progress of the works. Also in this period, a meeting was held with representatives of the soccer team of FC Bento Rodrigues United to present the proposal for allocation of the soccer field, gymnasium and the office of the residents association on the available land in the collective resettlement.
• A meeting was held in the community of Monsenhor Horta to address the mitigation of the impacts of the repair process in the district. In Ponte do Gama, a proposal was presented for the location of the to be reconstructed riding arena and soccer field. Also noteworthy was the meeting with the Commission of Those Affected by the Fundao Dam to clarify the hiring process of those affected for the collective resettlement works underway.
• Continuation of visits to monitor the participatory design of individual houses with the families of Bento Rodrigues and Paracatu de Baixo. Also noteworthy is the Extraordinary WG for sharing information and clarification on the design process of the house projects.
Upper Doce River:
• In Barra Longa, an assembly was held with people affected from Gesteira, the Commission of Affected Parties, the Technical Advisory Body, and public authorities to discuss community resettlement guidelines.
• In Rio Doce and Santa Cruz do Escalvado, a meeting was held with the Doce River Fishermen’s Association and the Economy and Innovation team to discuss the fish farming project, and a technical visit was made to the Candonga Reservoir together with Commissions of Affected Parties of the municipalities and Technical Advisory Body Rosa Fortini, for presentation and detailing of the sampling plan for characterization of the tailings. Also in this period, a meeting was held with the Civil Protection and Defense Community Center (NUPDEC) of Merengo and with Civil Defense about firefighting; monitoring of the itinerant workshop “Financial Education Project” to train public school teachers on financial education in schools; and monitoring of the suicide awareness project, designed by young participants of “The Future of the Doce River That’s Us” program.
Doce River Channel:
• In Sao Jose do Goiabal, a meeting was held with residents for feedback related to the Subsistence Fishing Indemnity Policy; Emergency Financial Aid was granted to another family member; and planning for the presentation of the water quality results in the municipality. Regarding this last topic, a meeting was held with residents of Corrego Fundo (Sem-Peixe), to hear about the water quality of artesian wells in the district.
• In Reves do Belem (Bom Jesus do Galho), a meeting was held to present the Renova Foundation's programs in the district and to present the second call for economic entrepreneurship projects for eastern Minas Gerais, organized by BrazilFoundation.
• In Rio Casca, the Dialogue team accompanied the kick-off of the poultry farming course with local farmers.
Mid Doce River:
• In Naque and Cachoeira Escura (Belo Oriente), meetings were held to present and discuss the ongoing actions to monitor the Doce River's treated and raw water.
• In Baguari (Governador Valadares), meetings were held to share information on the Emergency Financial Aid, Integrated Registration, Resumption of Agricultural Activities and Social Protection programs, as well as discussion on the methodology to assist those affected in the district through family visits, public informative sessions and Mobile ISC. In Pedra Corrida (Periquito), a meeting was held to present the panorama of attendance of the Emergency Financial Aid, Integrated Registration and Mediated Indemnity programs, as well as the evaluation of the family poultry farming course promoted by Emater, in partnership with the Renova Foundation.
• In Tumiritinga, a meeting was held with the Dairy Association of the Cachoeirinha Settlement to discuss the actions taken in the context of the second call for projects of economic entrepreneurship in eastern Minas Gerais.
Lower Doce River:
• In Baixo Guandu and Aimores, meetings were held to present the Quali-Quantitative Systematic Water and Sediment Monitoring Program (PMQQS), Tailings Management Program actions and Permanent Preservation Areas recovery actions in the Manhuacu River Basin.
• In Itueta, Aimores and Resplendor, meetings were held to present and clarify the second call for economic entrepreneurship projects in eastern Minas Gerais, organized in partnership with BrazilFoundation.
• In Baixo Guandu, meetings were held with a group of female artisans and residents of the Mascarenhas community discussing Human Rights and Social Participation in the context of environmental disasters, as well as actions of the Physical and Mental Health Program and Economy and Innovation Program.
• In Aimores, meetings were held with representatives of the Doce River Fishermen's Association (ASPERD) and other fishermen of the municipality to receive demands related to the Integrated Registration, Emergency Financial Aid, Social Protection and the Economy and Innovation programs.
• Another highlight was the visit to rural producers of Itueta and Resplendor for presentation and proposal to join the “ATER Sustainability” project.
Doce River Mouth / ES Coast:
• Meetings were held with residents of Beira-Rio Avenue, in Linhares, to provide feedback and to present studies on the stability of the Pequeno River barrier. Also in the period, a meeting was held with members of the soccer team Botafogo da Lagoa and the Sooretama Municipal Office (ES) to discuss actions to promote sports in the Patrimonio da Lagoa community.
• In Linhares, a workshop was held by the Technical Information Center (TIC) attended by representatives of the communities of Regencia, Povoacao, Entre Rios, Areal, Barra do Riacho and Patrimonio da Lagoa (Sooretama) to discuss priority topics for workshops and training in the center.
• A meeting was held with fishermen from Linhares, Conselheiro Pena, Aracruz, Baixo Guandu and Aimores and representatives of federal and state public agencies for feedback related to the “de facto fishermen” indemnity policy, attendance to registered fishermen and the collection of new claims.
• Meetings were held with the communities of Urussuquara (Sao Mateus), Povoacao and Regencia (Linhares) to receive demands and provide feedback on the Integrated Registration Program.
OMBUDSMAN’S OFFICE
• The tickets management process (ensuring proper registration, categorization, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- improvements in ticket response processes;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- completion of alignment of the criticality and categorization of the tickets of the Ombudsman's Office database;
- participation and presentation of the Ombudsman's Office at the Technical Board of Communication;
- update of impact matrix, categorization and criticality;
- update of the ticket identification procedure for emails (anonymity of denunciations/complaints);
- Including information about the non-provision of details of denunciations on the website, email and telephone answering script.
• 139 tickets were opened at the Ombudsman's Office. The variation in the number of tickets in relation to July is not relevant and is still lower than the 2019 average. The tickets opened in 2019 correspond to 21% of the accumulated total.
• 78% of the tickets registered with the Ombudsman's Office were opened non-anonymous, 47% of which were registered by the Ombudsman's 0800 agents, 19% through the website and 24% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 69% of the tickets opened in July refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 79% of the complaints and denunciations.
• 34 tickets were resolved (38% justified and 24% non-justified), of which 24% of the tickets were not qualified for verification (insufficient data or out of scope) and 15% were inconclusive.
• Of the tickets finalized as justified, 85% are related to complaints about the processes and service deadlines and 8% are related to improper granting of indemnity.
• End August, there were 1,421 open tickets at the Ombudsman's Office.
CUSTOMER SERVICE CHANNELS
• Analysis and review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Action providing final qualified answer to cases identified in the Integrated Register that don’t involve any impact.
• Actions providing support to Temporary Housing and Infrastructure teams focused on handling the tickets from Mariana and Upper Doce River region.
• Mobilization of rural producers and public informative sessions in the ISCs of the Lower Doce River region and the Doce River Mouth region, to join the programs of Sustainable Land Use and Technical Assistance and Rural Extension Company (ATER).
• Thematic workshops were held on August 13 at the Naque and Belo Oriente ISCs to address water monitoring (raw and treated).
• Mobile ISC action, on August 13, in Rosario I, at the Tete Arts Center. Twenty-six people were assisted, mostly artisans from Baixo Guandu, which resulted in 31 cases (tickets).
• On August 15, the Mobile ISC went to the Open University of Brazil, in Linhares, after providing feedback on tickets in a meeting in Colatina. 38 cases (tickets) were handled.
• Training of Integrated Registration Phase II service teams.
• Mobilization of those affected for meeting to provide feedback on the pilot project of the De Facto Fisherman of Regencia and Povoacao.
• Meeting with the Baguari community to talk about the closure of the fixed ISC office and to report on the attendance of mobile ISCs.
COMMUNICATION
Communication with Territories:
• The first special accessible edition of the informative Bulletin Jornada da Foz was launched. Through a QR Code, people that are visually impaired can access and read the content of the Jornada on Renova's website. 5,000 copies were distributed in the city of Linhares and at the mouth of the Doce River (Regencia, Povoacao, Degredo, Areal and Entre Rios). In Linhares, the bulletin was distributed at strategic locations were lots of people go, such as bus stops, traffic lights, shops, etc. In addition, A3 versions were attached on municipal buses and in various establishments. In the river mouth region, the bulletin was distributed from house to house and also made available at some strategic points, such as health centers, schools and the Renova Information and Service Center.
• In the weekly program of Renova Radio, nine different programs were broadcast for each territory (Mariana / Governador Valadares / River Mouth), totaling 27 programs, aired 81 times on radio channels of several municipalities from Mariana to Regencia.
• In the Mid Doce River territory, a WhatsApp notification informed residents of the Baguari community in Governador Valadares of a meeting to answer questions and provide information about Renova's programs.
• In the Mid Doce River territory, information was disseminated about the changes in the ISC offices to serve residents of the communities of Baguari and Ilha Brava, in Governador Valadares. The material provided the new address and also informed that the mobile ISC shall be held weekly in the Baguari district.
• In the Doce River Channel, a WhatsApp notification was sent out about the lecture “A Look to the Future”, held in the Ipaba do Paraiso community, in Santana do Paraiso. The lecture was attended by 150 students from the Jose Rosa Damasceno State School. The event was about self-awareness, career choice, appreciation of personal talents and the job market.
PG08 - Reconstruction of Villages (Bento Rodrigues):
• Preparation and production of the communication plan for hiring local labor for the construction of the Bento Rodrigues, Paracatu de Baixo and Gesteira Resettlements. Implementation of media plan of the communication plan, presentation to affected committees, WhatsApp notification and poster about job opportunities.
• Distribution of 3D video on Bento Rodrigues' future resettlement project for families of the community.
• Creation and dissemination of the Construction Report, biweekly digital newsletter for Bento Rodrigues resettlement families.
PG08 - Reconstruction of villages (Paracatu de Baixo):
• Creation and dissemination of the Construction Report, biweekly digital newsletter for the families of the Paracatu de Baixo resettlement.
• Production of WhatsApp notification with information for those affected that are interested in receiving timber in the Paracatu de Baixo resettlement and how to get on the list.
• A car with loudspeakers was used to disseminate a spot on the action of the Itinerant Sine in the following communities: Monsenhor Horta, Aguas Claras, Santa Rita Durao and Furquim.
PG17 - Resumption of Agricultural Activities
• Announcement of training courses for farmers in Naque, Belo Oriente, Periquito, Sem-Peixe and Rio Casca, an initiative held in partnership with Emater. Produced were a booklet/handout, certificate, banner, WhatsApp notification, poster, spot for car with loudspeakers and course coverage (content, photo, radio, video and press).
PG 35 - Information for the population
• Provided logistic and mobilization support for the first participatory workshop of the Regencia Technical Information Center, held on August 21st. The Communication team was responsible for organization of the space, food and transportation of participants, confirmation of all guests, registration and reporting on the event.
PG 38 - Monitoring of the Doce River Basin
• Production of posters and WhatsApp notifications to promote the thematic workshops on the monitoring of raw and treated Doce River water. Meetings were held on 08/13, in Naque and in the Cachoeira Escura community, in Belo Oriente.
Communication with the Press:
• Press kits and production of several content (press releases, positioning).
• The second phase of the economic development incentive project in partnership with BrazilFoundation was disseminated.
• Dissemination of the ecological restoration process of the Gualaxo do Norte River.
• Key proactive dissemination: Gastronomic Festival in Povoacao; Training of rural producers in Barra Longa; Rescued Animals Adoption Fair; Reforestation; Training courses and other repair actions.
• Main reactive positions: continuation settlement works; indemnities; health.

DIALOGUE
Mariana:
• Mobilization of residents of Bento Rodrigues and supporting them in the visits to the host land of the collective resettlement to provide updates on the progress of the works.
• Meeting with the Bento Rodrigues Working Group to present the restoration project of the oratory of Our Lady Aparecida. The Social Dialogue Team worked on the mobilization for the inaugural event of the construction of the houses in the Bento Rodrigues resettlement and the infrastructure in the Paracatu de Baixo resettlement.
• Three meetings were held in Paracatu de Baixo with the Community Working Group to discuss the commencement of works and to inform about the green areas in the collective resettlement, as well as to present the planned actions of the following programs: Social Protection; Physical and Mental Health; and Recovery of Schools.
• Two “General Meetings” were held with affected families to present the methodology and the teams that will accompany the participatory elaboration process of the conceptual projects of the new houses in the collective resettlement.
• Visit of the Commission of Affected Parties and technical advisory body to the Paracatu de Baixo collective resettlement site to monitor the work progress, continuing the participatory design process of the individual houses involving the families affected and architects responsible.
• Meetings with the Ponte do Gama community to clarify the progress of the repair actions involving roads, the water supply system, the soccer field and the Cavalgada Arena in the community.
• Meeting with residents of Camargos to provide information on the progress of repair actions in the community.
• Meetings in Monsenhor Horta for feedback on impact mitigation arising from the repair actions and discussion regarding the local labor hiring process, as well as accompanying home inspections and delivery of reports of those already inspected.
Upper Doce River:
• Meetings with the residents of Barra Longa, Commission of Affected Parties and technical advisory body to give feedback on the service provided to artisanal miners in socially vulnerable situations, as well as for discussions on housing repairs.
• Meeting with rural producers of the municipality to clarify the implementation of the Socioeconomic and Environmental Adequacy Project for Rural Properties (PASEA) and Technical Assistance and Rural Extension (ATER), as well as indemnification of this public.
• Meeting in Gesteira with the community to discuss issues related to the repair of the water supply system.
• Meetings in Rio Doce and Santa Cruz do Escalvado, with representatives of local commissions of affected parties and technical advisory body for clarification on the Socioeconomic and Environmental Adequacy Project for Rural Properties (PASEA) and actions of the Tailings Management Program of the Renova Foundation.
• Meetings with fishermen to discuss the indemnification process and resumption of aquaculture and fishing activities.
Doce River Channel:
• Mobilization and support for meetings with young people, community leaders and Commission of Affected Parties of Reves (Bom Jesus do Galho) to inform about the progress of actions and proposals related to the “Reverse Forwards” project.
• Meeting with rural producers from Bom Jesus do Galho to discuss the Resumption of Agricultural and Livestock Activities Program, such as mapping opportunities and choosing a course to be offered by Emater.
• Meetings with residents of the communities of Rochedo and Corrego Preto (Rio Casca) to present the actions foreseen in the Tailings Management Plan and the results of the water quality monitoring.
• Mobilization of affected rural producers in the municipalities of Caratinga, Sao Jose do Goiabal, Ipaba, Sem-Peixe, Rion Casca, Ipatinga, Bugre, Bom Jesus do Galho and Santana do Paraiso for presentation, clarification and adhesion to the Technical Assistance and Rural Extension actions (ATER), related to the resumption of agricultural and livestock activities.
Mid Doce River:
• Thematic Workshops with residents of Cachoeira Escura (Belo Oriente) and Naque to present completed and ongoing actions related to the resumption of agricultural, livestock and fishing activities in the region.
• Meeting with community leaders and Naque Residents Committee to discuss proposal and format of a plenary meeting with the local population, to discuss topics related to Indemnification, Emergency Financial Aid and Resumption of Agricultural and Livestock Activities in the municipality.
• Mobilization of affected rural producers in the municipalities of Periquito, Belo Oriente, Tumiritinga and Naque for presentation, clarification and adhesion to the Technical Assistance and Rural Extension (ATER) actions related to the resumption of agricultural activities.
Lower Doce River:
• Round table discussion with residents and fishermen from the IBC and Itapina (Colatina) communities to exchange experiences on local history and the community's relationship with fishing activities.
• Mobilization and meeting with artisans to discuss issues related to Emergency Financial Aid and assistance to people in socially vulnerable situations in Baixo Guandu.
• Mobilization and meetings with residents of Aimores and Resplendor (Vila Crenaque), to present the RFP and the application form to participate in the project "Economic Entrepreneurship for Eastern Minas Gerais", carried out in partnership with BrazilFoundation.
Doce River Mouth / ES Coast:
• Meetings/workshops with working group of commercial fishermen from the Patrimonio da Lagoa community (Sooretama) and with fishermen that are members of the Guaxe Fish Farmers Association, to present the actions to strengthen the productive fishing chain and to plan actions promoting associations and cooperatives with this public.
• Meetings with residents of Povoacao and Regencia to present the Doce River Basin Monitoring Program.
• Meeting with the Entre Rios community to discuss the water supply in the district, as well as a meeting with residents of Pontal do Ipiranga to listen to their demands.
• Meeting with the residents of Beira Rio Avenue to discuss better security of the properties interdicted due to the Pequeno River Barrier works.
• Meetings with representatives of the Regencia Cultural Association to discuss financial support to the Congo event and share information on the adjustments to the renovation project of the House of Congo; with artisan groups from Povoacao, Regencia and Aldeia do Areal to collect demands and for a social hearing; and with the Linhares Surfing Association (ASL) about support to the Povoacao surf championship.
OMBUDSMAN’S OFFICE
• Ticket management process (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- Improvements in ticket response processes;
- Further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- Conclusion of the Ombudsman's Office database review related to the adequacy of the closed tickets;
- Participation and presentation of the Ombudsman's Office at the Technical Board of Communication;
• 142 tickets were opened at the Ombudsman's Office. There was an increase in the number of calls received compared to June, but the number is still below the 2019 average. The calls received in 2019 so far correspond to 20% of the accumulated total.
• 77% of the tickets registered with the Ombudsman's Office were identified, 47% of which were registered by the Ombudsman's 0800 agents, 18% through the website and 15% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 63% of the tickets opened in July refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 81% of the complaints and denunciations.
• 72 tickets were resolved (36% justified and 17% non-justified), of which 18% of the tickets were not qualified for verification (insufficient data or out of scope) and 29% were inconclusive.
• Of the tickets finalized as justified, 46% are related to the improper granting of indemnity and 19% are related to the improper granting of financial aid.
• End July, there were 1,315 open tickets at the Ombudsman's Office.
CUSTOMER SERVICE CHANNELS
• Analysis and review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs). (Source: SGS)
• Structuring and initiation of the final qualified feedback process for cases without detected impact in the integrated register. (Source: SGS)
• Actions providing support to Temporary Housing and Infrastructure teams focused on handling the tickets from Mariana and Upper Doce River region. (Source: SGS)
• Evaluation of the tickets related to the recovery of the impacted communities and infrastructures of the Upper Doce River region for possible closure of tickets in the SGS system, according to the Terms of Receipt signed by the parties at the time of delivery of the services, when applicable. (Source: SGS)
• Mobilization of rural producers and informative sessions in the ISCs of the Mid and Lower Doce River region and the Doce River Mouth region, to join the programs of Sustainable Land Use and Technical Assistance and Rural Extension (ATER). (Source: SGS)
• Informative session at ISC Tumiritinga in the Mid Doce River region on July 22, 2019, for enrollment in EMATER courses.
• Actions of Mobile ISCs in the following districts: Pingo D'Agua, in the Doce River Channel region, on July 2, 2019, with 38 individual consultations; in IBC, on July 11, 2019, and in Itapina, on July 15, 2019, both in the Lower Doce River, in a joint action with a round table discussion and collective dialogue, providing four and seven individualized services, respectively; and in a meeting mediated by the Public Defender's Office, involving fishermen and other affected groups from the Lower Doce River and Doce River Mouth regions, on July 4, 2019, in Colatina/ES, culminating in 10 individualized consultations. (Source: SGS)
• Thematic workshops in the Naque and Cachoeira Escura ISCs on the Resumption of Agricultural Activities, on July 11, 2019.
• Support for Supplier Day at the Regencia and Povoacao ISCs on July 17 and 18, 2019, respectively.
*Erratum: In the June report, future actions were erroneously reported as deliveries accomplished that month. Please consider the following relevant facts and deliveries as June reporting:
• Analysis and review of tickets in process for issues involving programs other than Registration, Indemnity and Financial Aid (other socio-environmental and socio-economic programs).
• Actions providing support to Temporary Housing and Infrastructure teams focused on ticket handling.
• Evaluation of the tickets related to the recovery of the impacted communities and infrastructures for possible closure of tickets in the SGS system, according to the Terms of Receipt signed by the parties at the time of delivery of the services, when applicable.
• Actions supporting the teams of the water-related programs, focused on ticket handling and improving communication with the public when providing replies.
• Support in the mobilization of rural producers to join the Sustainable Land Use and Technical Assistance and Rural Extension (ATER) programs, in the municipalities of the Mid Doce River territories.
• Participation in Public Informative Session in Tumiritinga, with individualized feedback on the programs for those affected.
COMMUNICATION
Communication with Territories:
• Production of the sixth issue of the Jornada of Mariana Bulletin for the community.
• Production of the 8th issue of the Jornal of the River Mouth Community.
• Conclusion of the 5th issue of the Jornada of Linhares, expanding from one thousand to 5,000 distributed copies.
• Launch of the first issue with accessibility features for audiences with reading difficulties. #pracegoler and #pratodoslerem. The newsletter will have a QR Code that will direct the content to the Renova website in an accessible version.
• Discussion of strategy and preparation of communication material for use in an accountability session in Povoacao.
• Supplier Day in Regencia and Povoacao: development of a spot announcement and dissemination by a car with loudspeakers in communities to reinforce mobilization.
• Production of a poster to hang close to the barrier. The material contains information about the works on the weekend and the rescue of fish in the Juparana Lagoon by a specialized team.
• Broadcast of nine different programs for each territory (Mariana / Governador Valadares / River Mouth region) in weekly radio programming. This way, there will be 27 programs, broadcasted 81 times on radio stations of several municipalities, from Mariana to Regencia.
Doce River Channel:
• Production of a WhatsApp message inviting residents of Pingo D'Agua to the Mobile Information and Service Center (Mobile ISC) in the municipality, on 07/02/19.
• Production of a poster and WhatsApp message with information about the event held on 07/09/2019, in order to mobilize rural producers for the Knowledge Exchange Workshop. The meeting presented the functioning of the National School Meals Program (PNAE) and the Food Purchase Program (PAA).
• Preparation of WhatsApp messages to mobilize participants for two meetings in Rio Casca, on 08/01/2019: one in the community of Corrego Preto and another in Rochedo e Leonel. The purpose of the meeting was to present the Tailings Management Plan and the Quali-Quantitative Systematic Monitoring Program (PMQQS) and discuss them with those affected.
• Production of a WhatsApp message to mobilize people from Sem-Peixe and Rio Casca for the Pastured Poultry Family Farm Course, scheduled for the first week of August in Governador Valadares. The message provided guidelines on how to registrar for the course, a partnership between Renova and Emater, and the deadline.
• Elaboration of the integrated communication plan for the river mouth region, involving the dialogue and IR teams, focusing on the resumption of works at the Pequeno River barrier.
PG08 - Reconstruction of Villages (Gesteira):
• Presentation of tactical-operational communication plan for the resettlements for Inpress and Planning department.
PG17 - Resumption of Agricultural Activities
• Participation of students from Jaime Mafra State School and Izalpino Vicente Bonfim Municipal School, from the Corrego do Rio Branco community, in Bugre (MG), in an event on July 4th. The students planted 120 seedlings of native species in the district and, in addition, attended an educational talk involving the entire faculty and administrative staff of the two schools.
• Deliveries: folder with the name of the project “Who plants, cares”, form to record details of the planting and care provided to the plant and identifying numbered signs, containing technical information about the seedlings, for students who participated in the activity. In addition to these materials, there was photo coverage, press release production and dissemination of the agenda in a show on Renova Radio.
PG18 - Economic Development and Diversification
• WhatsApp message production announcing deadlines for BrazilFoundation's second call for projects, targeting municipalities located between Sem-Peixe (MG) and Baixo Guandu (ES). The material presented information on the registration and included the link to access the website with the RFP, which aims to promote local economic development.
PG32 - Improvement of Water Supply Systems:
• Preparation of A2 posters, with graphic facilitation feature, for “translating” the results of the water quality report in Povoacao into accessible language.
PG 35 - Information for the population
• Preparation of invitations to the participatory meeting on the implementation of the TIC in Regencia and feasibility of the event’s logistics.
Communication with the Press:
• Press kits and production of several contents (press releases, Q&As, positioning).
• Preparation of spokespersons.
• Announcement of R$ 100 million for Mariana on Minas Day.
• Announcement of approval of indemnity agreements in Mariana.
• Announcement of initiation of construction of the Bento Rodrigues resettlement houses.
• Dissemination of article by CEO Roberto Waack, published on the website of the London School of Economics and Political Science, addressing the remediation.
• Proactive disseminations: agreement with UNESCO, Supplier Day, IUCN panel, Surfing Circuit in Espirito Santo, sanitation projects in ES, landfill in Mariana, lectures to local producers.

DIALOGUE
Mariana:
• Workshop on the collective resettlement of Bento Rodrigues and construction of alternatives for the wastewater treatment plant (WWTP); in addition to a visit by members of the Commission of Affected Parties to the collective resettlement works. Regarding Paracatu de Baixo, two meetings were held with the Working Group of the community: one to present the concluding raw water studies in the resettlement and the other on collective education equipment. There were also two meetings with affected families to present the methodology and teams responsible for the participatory design process of the houses of the new collective resettlement. In both communities, the process of designing individualized houses with affected families and responsible architects is underway.
• The 20th “Casa do Jardim” Participatory Workshop was held to collectively organize the Cambia Mariana Festival.
• Meetings were held with the community of Ponte do Gama to discuss the repair process in the district, with the community of Monsignor Horta to discuss the impacts caused to the community, and with the Residents’ Association and Friends of Aguas Claras to discuss demands regarding the hiring of local labor.
Upper Doce River:
• Informative presentation to rural producers of Barra Longa about the implementation process of the Socioeconomic and Environmental Adequacy Project for Rural Properties (Pasea) and of the Technical Assistance and Rural Extension (ATER), as well as attending the public regarding indemnification. Meetings were also held to provide information on the maintenance of the E.C. Barralonguense soccer field and pavement of 1th de Janeiro street.
• Meetings with the commissions of affected parties in Rio Doce and Santa Cruz do Escalvado about Pasea and presentation of the Joint Plan of Emergency Actions (PCAE), referring to the rainy season. Meetings were also held with the Secretariat of Social Assistance of both districts to elaborate the joint work plan between public authorities and the Renova Foundation to assist families in situations of social vulnerability. The Social Dialogue Team accompanied inspections of residences in Santana do Deserto (Rio Doce) to provide information and clarification on the cracks in the buildings and requested authorization for the Renova teams to access the yards of the properties for topographic marking for installation of the sewerage system.
Doce River Channel:
• Meetings were held with the communities of Baixa Verde (Dionisio) and Firma Araujo (Sao Jose do Goiabal) to present training courses offered by the Renova Foundation and mobilize rural producers.
• Held a forum with the Commission of Affected Parties (Bom Jesus do Galho) to provide feedback on allegations presented by the group to the Renova Foundation, related to the Mediated Indemnity Program, Emergency Financial Aid, Sewage Collection and Treatment, among others.
• Providing support during educational activities in public schools in Santana do Paraiso, on the topic water, and a talk on drug and alcohol abuse prevention in the municipality of Bugre.
Mid Doce River:
• Workshops in Cachoeira Escura (Belo Oriente) and Naque to share information about the institutional structure and the way of operation of the Renova Foundation. In Periquito, a meeting was held with the Fishermen and Islanders Association of Pedra Corrida (Aspipec) to discuss and create actions to support the entity. In Naque, there was also a meeting with residents of the municipality to discuss the granting of Emergency Financial Aid, registering new entries and indemnity processes.
• Public Informative Session in Tumiritinga for individualized receipt of demands, availability of information and clarification related to the repair process in the district, including Integrated Registration, Mediated Indemnity and other topics.
• Conducting two educational actions for the Environment Week in schools in Galileia and Tumiritinga. The activities were promoted in partnership with the municipal departments of education.
Lower Doce River:
• Meeting with residents of Santo Antonio do Rio Doce to present the actions of the project “The Future of the Doce River That’s Us”, developed by the Renova Foundation in partnership with Instituto Elos. In Itueta and Baixo Guandu, meetings were held with residents to present the methodology of construction and to clarify the contribution of resources for actions to improve the sanitary sewage system of the districts.
• Presentation of the scope of the Resumption of Agricultural and Livestock Activities Program in Resplendor and Itueta. In the community of Vila Crenaque (Resplendor), residents were mobilized to participate in the courses offered in partnership with the National Rural Learning Service (Senar).
• Organized meetings with the public authorities of Aimores, Baixo Guandu Colatina, Itueta, Marilandia and Resplendor to present and discuss the Renova Foundation's proposal to assist the affected population whose situation of social vulnerability was aggravated by the collapse of the Fundao dam, as well as actions aimed at the physical and mental health of the affected population.

Doce River Mouth / ES Coast:
• Meeting with the Fishermen's Association of Regencia (Asper), Fishermen’s Association of Povoacao (Apap) and the Fish Farmers Association of Guaxe, in Linhares, to present the actions for the resumption of aquaculture and fishing activities in the region and to propose a schedule of activities with these audiences. In Areal, Regencia and Povoacao, the project “Cultivating for Fishing” was launched, providing information to the communities and clarifying doubts. A meeting was also held with the community of Areal to present the micro and small business recovery actions.
• Meeting with families from Beira Rio Avenue to present the studies on the stability of the Pequeno River barrier and clarification on the proposal to let families return to their original homes. A forum was also held with residents of Olaria to present the studies regarding the impact and planning of the works of the barrier. In addition, families that were physically displaced were mobilized and supported so they can return to their homes on Beira Rio Avenue and receive authorization by the expert inspection.
• Meetings with the community of Regencia to report on local events that were funded by the Renova Foundation; with the Degredo Rural Producers Association to meet demands; and with residents of Areal and representatives of the Autonomous Water Sanitation Service (SAAE) of Linhares to share information about the definitive water supply project in the municipality. There was also a Public Informative Session to clarify doubts about indemnity proceedings, in response to the request of the Residents’ Association of Povoacao.
• Meetings to present the monitoring actions in the Doce River Basin in Sao Matheus. Forum with participation of the Espirito Santo State Public Defender’s Office for clarifications on the fishermen's indemnity lawsuit.
OMBUDSMAN’S OFFICE
• The ticket management process (ensuring proper registration, qualification, handling and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the processes of the Ombudsman's Office;
- improvements in ticket response processes;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- training of the ICTS Ombudsman's Office team on new topics and retraining on previously treated topics;
- sent reports of possible wrongdoing to the competent bodies to support the investigations;
- response to the letters of the Civil Police of Aimores and the Federal Police of Espirito Santo;
- forwarded the report on complaints of the quality of the service to the responsible programs;
- the criticality and categorization of the tickets of the Ombudsman's Office database were reviewed;
- participation and presentation of the Ombudsman's Office at the Technical Board of Communication;
- construction of indicators for presentation at the indicators workshop of the Technical Board of Communication;
- review and adjustments of the completion model and contact with those affected.
• 112 tickets were opened at the Ombudsman's Office. There was a significant reduction in the number of tickets opened compared to May and compared to the average number of tickets opened in 2019. The tickets opened in 2019 correspond to 21% of the accumulated total.
• 71% of the tickets registered with the Ombudsman's Office were opened with name and contact details, 42% of which were registered by the Ombudsman's 0800 agents, 28% through the website and 21% were complaints forwarded by the customer service channels - indicating complaints received by the channels regarding cases of social vulnerability and/or possible negligence in the care provided by the Renova Foundation.
• As to the consolidated categorization, 65% of the tickets opened in June refer to complaints regarding the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 81% of the complaints and denunciations.
• 134 tickets were resolved (69% justified and 30% non-justified), of which 5% of the tickets were not qualified for verification (insufficient data or out of scope) and 22% were inconclusive.
• Of the justified tickets, 68% are complaints regarding deadlines and procedures and 17% on improper granting of Financial Aid and indemnity.
• End June, there were 1,242 open tickets at the Ombudsman's Office.
CUSTOMER SERVICE CHANNELS
• Handling of tickets referring to 2nd Registration Phase.
• Analysis and handling of critical cases, recurring and of high social vulnerability, involving the programs and other areas relevant to each case.
• Support in the mobilization of rural producers to join the Sustainable Land Use and Technical Assistance and Rural Extension (ATER) programs, in the municipalities of the Lower Doce River and Doce River Mouth territories.
• Quality monitoring of tickets that are being handled.
• Actions of Mobile ISCs in the communities of IBC (07/09) and Itapina (07/15), in the municipality of Colatina.
COMMUNICATION
Communication in the territories:
• WhatsApp message and A3 poster to promote the talk on “Health and Quality of Life: Drug Abuse Prevention” for students of the Jaime Mafra State School in Bugre. The event took place on 06/19. The action was part of the Statewide Drug Abuse Prevention Week.
• Distribution of the fifth edition of the “Foz” and expansion of distribution to the town of Linhares, in addition to the communities of the River Mouth.
• Meeting on the “Jornada” Lower Doce River Newspaper covering the agenda, timelines, content production, review, instructions for layout, and monitoring the creation and production of its 2nd edition. The newspaper will be distributed in six towns: three in Minas Gerais and three in Espirito Santo.
• Broadcasted eight different radio programs for each territory (Mariana / Governador Valadares / River Mouth) through weekly programming, totaling 24 programs, broadcasted 72 times on radio stations of several municipalities from Mariana to Regencia.
• Content production to announce the move of the PIM DG and ISC office and subsequent relocation of all Renova Foundation offices in Governador Valadares. A WhatsApp message was created to inform the affected public, as well as a radio program and signs on the door of the old offices indicating the new address.
• Thematic workshops at the ISCs units of the Mid Doce River about Renova's work. Involvement in the conception of the event, production of a communication and poster for mobilization, in addition to a RSVP card. For the second edition of the event, a newsletter was produced on the topic “Resumption of Agricultural and Fishing Activities”.
• Public Informative Session of the Renova Foundation on 06/29 in the town of Tumiritinga. The action sought to tackle shortcomings, such as quantitative data in territories lacking information or even difficulty in assimilation. A radio program, poster and communication were produced and a car with loudspeakers circulated in town.
PG002 and PG021 - PIM and AFE:
• WhatsApp message to disseminate the closure of individual attendance of the De Facto Fisherman pilot project in Povoacao.
PG005 - Social Protection:
• WhatsApp message on the Drug Abuse Prevention talk for students of the Jaime Mafra State School in Bugre. The material presented a summary of the action and highlighted the beginning of the series of talks on the theme in the Plautino Soares community in Sobralia.
PG038 - Monitoring of the Doce River Basin
• Action by the Board of Engagement (communication, institutional relations, dialogue and ISCs) on World Environment Day, in partnership with the Doce River Basin Monitoring Program, organizing activities in Galileia and Tumiritinga. About 1,200 students participated in educational activities on basic sanitation, water quality and water monitoring, in addition to collecting water from the Doce River and analyzing its quality.
PG008 - Reconstruction of Villages (Bento Rodrigues):
• WhatsApp message and internal announcement for the community and employees about the paving works of the main access road.
PG008 - Reconstruction of Villages (Gesteira):
• Development of materials for community assemblies.
PG032 - Improvement of Water Supply Systems
• Visits to all works underway in the Mid Doce River region. Inspection of the alternative water withdrawal pipeline for Governador Valadares, the WTP of Recanto dos Sonhos, the WTP of Sao Vitor and the alternative water withdrawal and WTP of Galileia, as well as the completed works at the WTP of Cachoeira Escura. All were registered through photographic recording and in writing.
Communication with the Press:
• Interview on the selection process of the companies that will be responsible for the execution of the resettlement works.
• The CEO of the Renova Foundation published an article about the challenges of the repair in the newspaper Folha de S. Paulo.

DIALOGUE
Mariana:
• Meetings of the interdisciplinary WG on Housing Rights. The objectives were: to discuss compensation for differences between real estate in family resettlement; WWTP location of the collective resettlement of Bento Rodrigues; presentation of the landfill project by the Renova Foundation; as well as updating the status of collective and family resettlements and reconstruction.
• Presentation of the Tailings Management Plan and studies on the contamination of the affected areas, and providing feedback on the water quality of the artesian well in Ponte do Gama. Satellite internet was provided for rural communities and a meeting was held with the Commission of Parties Affected by the Fundao dam (CABF) to report on the structure of PG008 - Reconstruction of Villages, responsible for the resettlements of Mariana.
• Present at the workshops with the community of Bento Rodrigues for the elaboration of the Diagnosis of Cultural References and discussion of the landscape project of the Wastewater Treatment Station (WWTP) of the resettlement. Visits were carried out to monitor the design of the individualized houses together with the team of responsible architects, as well as visits to the lots of the resettlement.
• WG Meetings with the community of Paracatu de Baixo. The objective was to report on the communication with the Municipal Health Secretary for the construction health facility in the community resettlement; planning of the Santo Antonio Celebration; and an updated panorama of the urbanistic and environmental licensing of the resettlement. A meeting was also held to present ways of repairing the economic activities of the community. Furthermore this month, there were meetings with families from the community to present the methodology for developing the projects of the houses and the design, and approval during the WG meetings of the community. Besides the presentation of the team of architects and the analysts of the Dialogue team that are responsible for monitoring families.
• Meeting with the community of Monsenhor Horta to present the schedule of the roadway works and the result of the vibration monitoring, in addition to a presentation of precautionary inspections in the residences of the community. In the community of Camargos, a meeting was held to deliver the executive project of the recovery of the waterfall, and consultation on the agenda for improvement of the Water Supply System in the community.
Upper Doce River:
• Meeting with the participants of the Commission of Affected Parties and Technical Advisory Body to discuss the resettlement of Gesteira, in Barra Longa (MG). The objective was to pass on information about the studies on the selected land, information on the construction of the conceptual design of the individualized houses and discussion on expanding the Technical Advisory team. In the same period, a WG meeting was held to define the concept of rural parceling, construction of the conceptual project and working methodology of the group.
• Meeting in Barra Longa with the Technical Board of Health, Technical Advisory Body and the Commission of Affected Parties to discuss the Cooperation Agreement for the municipality, health surveillance service and contracting of medical specialties. Also noteworthy was the meeting with representatives of the soccer club FC Gesteira to hear about the club history in relation with the community.
• Meeting with the Commissions of Affected Parties, Technical Advisory Body, Federal Prosecution Service and Renova Foundation. The meetings took place in Rio Doce and Santa Cruz do Escalvado, with the purpose of providing feedback related to the new auto-recognition lists of Traditional Peoples and Communities of the Upper Doce River Territory.
Doce River Channel:
• Meeting in Senhora da Penha (Fernandes Tourinho) with fishermen from the community to present the proposal for the "de facto fishermen". In Reves do Belem (Bom Jesus do Galho), meetings were held with leaders and residents of the community to present the workflow for service attendance by the programs of Integrated Registration, Mediated Indemnity - in particular, assistance to rural producers and subsistence fishermen - Emergency Financial Aid and the role of the Ombudsman’s Office of the Renova Foundation. In the community of Corrego do Isidoro (Sao Jose do Goiabal), a meeting was held to provide information about the eligibility criteria for Emergency Financial Aid and the indemnification process.
• Participation in meetings of Instituto Elos with young people from the community of Reves do Belem (Bom Jesus do Galho) to develop the project "Reverse forwards". The project aims to promote audiovisual workshops and educational actions on citizenship and public space in the community. The team also was present at the thematic workshops on "THE FUTURE OF THE DOCE RIVER THAT’S US" in Governador Valadares and Bom Jesus do Galho. Meeting with leaders of the Rural Workers’ Union of Bugre and schools of the municipality to organize an environmental education workshop in the community.
• Two editions of the Mobile ISC in the municipalities of Ipaba and Fernandes Tourinho to provide clarification on the work of the Renova Foundation in the region, as well as for collecting demands.
Mid Doce River:
• Meetings in Conselheiro Pena with informal sand harvesters and trash scavengers, held downtown and in the community of Barra do Cuiete, to provide clarification on the indemnification policy for the category.
• Meetings in Naque and Galileia with rural producers to present the actions of the Program for Resumption of Agricultural and Livestock Activities Program under development in the territory. In Galileia, the possibilities for training in Rural Production were presented, offered by Emater, in order to form classes.
• Meeting with the commissions of residents of Naque, Periquito and Cachoeira Escura (Belo Oriente) for answering questions related to the payment of indemnities, Integrated Registration and actions of the Resumption of Agricultural and Livestock Activities Program in the territory. In Tumiritinga, a meeting was held with residents to discuss issues related to water quality, Integrated Registration, indemnification and strengthening of trade and tourism in the district. In Galileia, the Dialogue team met with leaders to visit the works of the Water Treatment Plant (WTP) of the municipality and to provide clarifications on the actions of the Water Supply Improvement Program in the territory.
• Meetings with the Secretariats of Education of Tumiritinga and Galileia to plan actions related to Environmental Education, which will be implemented during the Environment Week.
Lower Doce River:
• Meetings in Itueta and Aimores to present the actions of the programs of the Economy and Innovation area of the Renova Foundation to the residents of these districts. Following the same theme, the Social Dialogue team was present at the meetings organized by the Economy and Innovation area together with associations and cooperatives of Baixo Guandu and Resplendor to promote and strengthen Solidarity Based Enterprises (SBEs).
• Meeting in Resplendor with residents of Vila Crenaque to present the actions of the Springs Recovery Program and the Recovery of Permanent Preservation Areas Program in the region. In Colatina, a meeting was held with residents of Itapina to present the actions of the Springs Recovery Program and the Recovery of Permanent Preservation Areas Program. In Baixo Guandu, a meeting was held with the Fishermen’s Association Renovo do Vale to present the methodology for analysis of the water of the Doce River in Baixo Guandu.
Doce River Mouth/ES Coast:
• Meetings in Rio Pequeno with fishermen from the community of Patrimonio da Lagoa (Sooretama) to identify and characterize fishing groups in the community, presentation of studies and methodologies for pricing the activity, clarification on anticipation of indemnity and Emergency Financial Aid and implementation of a Working Group for fishery pricing. A meeting was held with the Beira-Rio community attended by representatives of the Espirito Santo State Prosecution Service (MPES) and the Espirito Santo State Public Defender’s Office (DPES) to present studies on the stability of the Pequeno River barrier and status of compensation payment for moral damages. Also this month, the Social Dialogue team scheduled appointments with the families that were evacuated, assisted during the precautionary inspections to the homes impacted by the Pequeno River barrier, and carried out the pickup and delivery of mail of the residents in temporary housing.
• Meeting in the communities of Povoacao and Regencia, in Linhares, and Patrimonio da Lagoa, in Sooretama (ES), to validate the diagnosis of tourism in the district and clarification on the priority actions for the development of Tourism, Culture, Sports and Leisure in these districts. In Linhares, a meeting was held with residents of the community of Povoacao who will participate in the business event promoted in partnership with SEBRAE in the states of Maranhao and Piaui to present and clarify the content of this event.
• Meeting in Linhares with the Fishermen's Colony Z6 and Espirito Santo State Public Defender’s Office (DPES) for alignment on the list of fishermen with the protocol for General Fishing Registry and clarification to fishermen who have not yet been served by the Mediated Indemnity Program. In Vitoria, the Social Dialogue team assisted in a meeting with the Social Protection and Physical and Mental Health programs to present the actions for attending to the group of shrimp fishermen of the district.
• Meetings in Linhares with the communities of Povoacao and Regencia to present the new structure of the Renova Foundation. In Povoacao, a meeting was held to discuss the repair actions in the Community Integration Center of the district, transfer of resources for the festivities and collection of demands.
CUSTOMER SERVICE CHANNELS
• Analysis and emphasis on consistent resolution of the tickets that were completed and in progress in 2017 and 2018.
• Participated in online teamwork training through the Stefanini's training platform. The main purpose of the training is to draw the attention of professionals to the importance of knowing how to deal with diversity among people to build healthy and respectful relationships for professional growth.
• The ISC agents of Mariana participated in the Interdisciplinary Working Group on Housing Rights, held on May 14, at the Convention Center of the municipality. The participation of the team aims to provide more interaction and engagement with the issues and actions related to the resettlement processes and other issues addressed at the collective meetings, improving communication with people seeking assistance at the ISC offices.
OMBUDSMAN'S OFFICE
• Continuation of the ticket management process (ensuring proper registration, qualification, handling and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
- consolidation of the new service model with an exclusive focal point for opening tickets to improve the service processes of the Ombudsman’s Office;
- improvements in ticket response processes;
- further timely handling of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
- training provided on Human Rights and Ombudsman's procedures to the construction team of the Bento Rodrigues resettlement;
- participation of the Ombudsman's Office in the Reves do Belem forum for those affected in the community, with presentation and information on the area;
- forwarding of possible committed unlawful acts to the competent bodies to support the investigations.
• 184 tickets were opened at the Ombudsman's Office, which represents a small reduction in the number of tickets compared to the month of April and in comparison to the average number of tickets opened in 2019.
• 82% of the tickets registered by the Ombudsman's Office were non-anonymous, of which 35% were registered through agents of the Ombudsman's 0800 line, 38% through the website and 17% were complaints forwarded by the customer service channels - indicating the receipt of complaints through the channels regarding cases of social vulnerability and/or possible negligence in service by the Renova Foundation.
• 74% of the registered open tickets in May refer to the processes and deadlines of the Renova Foundation. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing.
• In total, the Ombudsman's Office finalized 81% of the complaints and denunciations.
• Registered 577 solved tickets (57% justified and 37% non-justified), and 2% of the tickets were not qualified for handling (insufficient or out of scope data) and 4% were not conclusive.
• Of the justified tickets, 50% are complaints regarding deadlines and procedures and 4% improper granting of Financial Aid and irregularities in the indemnification process.
• End May, 1,356 tickets were open at the Ombudsman's Office. This is the sum of the open tickets and the tickets under internal review (awaiting definition of policy).
COMMUNICATION
Communication in the territories:
• Production and distribution of the Jornada newspaper in Mariana, in bulletin and wall version. In the river mouth region, the third edition was released and its distribution will be expanded to the city of Linhares.
• Distribution of edition 7 of "Voz da Foz" (community newspaper of the Doce River Mouth region).
• Promotion of Campaign 3 of PG002 and PG021, in all territories, except Mariana.
• Updating of the demand of those affected from Reves do Belem (community of Bom Jesus do Galho), gathering information, providing support in the preparation of a press release, preparation of a WhatsApp message and invitation to the Collective Forum. The meeting, of informative nature, presented data on Renova's programs. In addition, a presentation was put together with information and numbers on the service attendance in the community and contribution to the production of content for the website.
• Events were held, such as:
- workshop presenting the impact of the Fundao dam collapse on the Conservation Units in Belo Horizonte (MG) and Caravelas (BA) (PG039);
- workshop on participation, dialogue and social control: approach of the Technical Information Centers (TICs) in Vitoria (ES) (PG035);
- workshop by the waste management program in Mariana (MG) (PG008);
- Provided support to the Family Event and launched the foundation stone of the Bento Rodrigues school (PG008).
• 13 ComeSee events were held, receiving 204 visitors in all. Among them: staff, third parties, suppliers, BHP, SENAC (SP), Safe School of Rio Doce, Safe School of Cachoeira Brumado, UFF - Postgraduate in Law, UFV - Recovery of degraded areas, USP Lorena - Environmental Engineering, Board of Governors and UNIVALE - Civil and Environmental Engineering of Governador Valadares.
• Broadcast of nine different programs for each territory (Mariana / Governador Valadares / Foz) in weekly radio programming, totaling 27 programs, air played 81 times on radio stations of several municipalities, from Mariana to Regencia.
• Production of video on the training courses for qualified manpower promoted by the partnership between Renova Foundation and SENAI.
• Dissemination and mobilization of the 2nd Business Round in Governador Valadares. The activity included a presentation of the demands of the suppliers of the water pipeline. Production of a radio program, WhatsApp message, release and e-mail to the mailing list of the city's Chamber of Shopkeepers. The event was covered, including pictures, to support the digital team.
• Visits were made to all works in the Mid Doce River region. The alternative water withdrawal pipeline for Governador Valadares was visited, as were the WTP of Recanto dos Sonhos, WTP of Sao Vitor and WTP of Galilee for alternative water withdrawal.
• Production of WhatsApp message and clarification note to the local press.
Mariana:
• PG008 - Reconstruction of Villages (Bento Rodrigues): preparation of the communication plan for the resettlement of Bento Rodrigues; communication plan for commencement of infrastructure works at the school; and planning and execution of the Family Festival, in conjunction with the Education program.
• PG008 - Reconstruction of Villages (Gesteira): implementation of the communication plan for the resettlement of Gesteira; communication actions to improve the assemblies with resettlement families.
• PG012 - Historical, Cultural and Artistic Memory: meetings with supplier and program staff for materials development, visitation itinerary and training of the Technical Reserve team.
• PG018 - Development and economic diversification: meeting with the team of the press and digital communications program. The objective was to define strategies to reinforce the dissemination of the Mariana Diversify Fund.
• PG033 - Environmental Education: assisted in the elaboration of communication strategies for the dissemination of the RFP for Young Leadership Training (interface with digital, press, radio and internal communication teams).
• PG034 - Preparation for environmental emergencies: meeting with the ComeSee team to define an itinerary for the visit by teachers and students of the Safe School project.
Ipatinga:
• PG005 - Social Protection: provided support in the production of a release on financial education workshops in the municipalities of Caratinga and Rio Casca. The goal was to provide guidance on financial planning and personal finance management. The event took place in partnership with the Brazilian Financial Education Association (AEF).
Governador Valadares:
• PG017 - Resumption of agricultural and livestock activities: definition of communication planning for the launch and mobilization of the ATER Sustainability RFP, which covers the towns and cities of Belo Oriente, Naque, Periquito, Governador Valadares, Alpercata, Galileia and Pena Counselor. Approximately 120 eligible institutions were mapped.
- production of content by the territory area, diagrams made by the institutional area and launched by the digital area;
- materials produced for the meetings: digital invitation, banner and pamphlet, besides the review of the PPT presentation;
- Other communication actions were also carried out, such as a radio program, a press release and briefing by spokesperson, and a statement on the temporary suspension of the RFP.
• PG033 - Education for the revitalization of Doce River: mapping dozens of institutions interested in the RFP for Training Young Leaders.
- production of radio programs, WhatsApp messages and dissemination through the Sesc Network.
• PG006 - Information, Service and Social Dialogue Center: thematic workshops were held in the ISCs of the Mid Doce River region on the work of Renova in that territory. Participation in the development of the event, production of newsletter and poster for mobilization, in addition to the RSVP card. The material was compiled and made available (institutional presentation, institutional video and magazine The Repair Path).
• PG032 - Improvement of the water supply system: production of signs for Electromechanical Assembly Works installed at the Water Treatment Plant (WTP) and alternative water withdrawal of Galileia.
Communication with the Press:
• Production of press kits and diverse contents (releases, Q&As, positioning).
• Preparation of spokespersons.
• Invitation to journalists to learn more about the new stages of the resettlement, especially of Bento Rodrigues.
• Publication of the article by director Cynthia Hobbs (Urgent and Necessary Debate), in the Correio Braziliense newspaper and replicated by local vehicles along the Doce River Basin.
• Progress regarding the resettlement of Paracatu de Baixo has also been highlighted and monitored at each stage, especially for Mariana vehicles.
• Dissemination of the dropped rate of the Develop the Doce River in Minas Gerais and Espirito Santo.
• Main proactive dissemination: actions for rural producers, Develop the Doce River Fund, RFP for Ombudsman, financial education workshops, meliponiculture in the River Mouth region.
• Reactive positions: compensation, progress of resettlements, assessment of repair works, technical advice for rural producers, reforestation, public hearing at the Legislative Assembly of Minas Gerais.
Institutional and internal communication:
• Distribution of “The Repair Path" brochure for employees of the Renova Foundation, Information and Service Centers, PIM offices, Dialogue team, press and other stakeholders of the Renova Foundation. The institutional material includes messages on the main deliveries of the repair, in addition to other contents such as the presentation and institutional video. Apart from the distribution of the printed and digital versions, the brochure is available for download from the Reparation Data page.
• One year of deployment of the “Conecta" application. The internal communication channel is based on the functionalities of a social network and allows the employees of the Renova Foundation to publish about what is happening in their respective regions, share their day to day using photographs, curiosities and stories related to the reparation process. About 500 people are part of the application’s network.
• Development of health and safety campaigns, with the following topics:
- Yellow May: the campaign invited employees to reflect on behavior in traffic. Contents were disseminated about speeding, tire maintenance, the use of seat belts and keeping a safe distance;
- Flu shot: The Renova Foundation has made the flu shot available as a preventive measure to keep its employees in good health. Dissemination occurred through e-mail and posts on Conecta, in order to reach the teams throughout the territory;
- Combat Dengue, Zika and Chikungunya: dissemination of clarifications on diseases transmitted by the mosquito Aedes aegypti, how to prevent and the main symptoms. The texts used were an e-mail and posts on Conecta.

Mariana:
• Meetings of the Interdisciplinary WG on Housing Rights, - downtown and in the rural area -, to present Renova's proposal to compensate for the difference between real estate inspected by the Registration program and those that will be delivered in the collective and family resettlements. In the WG of Rural Communities a proposal was presented to convert cases in which the property in the new destination differs in characteristics from its original property, in addition to updating the status of family resettlements and reconstructions, and presentation of the Tailings Management Plan.
• WG meetings were held with the community of Paracatu de Baixo to present the proposed schedule and methodology for the architectural design of the houses and of the public facilities projects of the collective resettlement, updating the status of the environmental and urbanistic licensing process of the host site, among other topics. The initial phases for elaborating the architectural project of the houses together with the families also continued.
• Regarding Bento Rodrigues, meetings were held with the Commission of Affected Parties and the WG of the community to present the work done by the Technical Reserve of the Renova Foundation; presentation of the methodology of the Diagnosis of Cultural References; presentation of the renovation project for the Nossa Senhora Aparecida oratory; and discussion about the fate of the sacred assets of the community. A meeting was held with the Bento Rodrigues soccer team to discuss the location of the soccer field in the collective resettlement and forms of compensation for the group.
• Three Participatory Workshops of the TIC of Mariana ("Casa do Jardim") for presentation and organization of the CAMBIA Festival; presentation of the scope of the Micro and Small Business Recovery Program; and construction of economic diversification activities.
Upper Doce River:
• In Barra Longa, meetings were held with the community of Gesteira to discuss guidelines for collective resettlement and to evaluate the construction of a WG to define the works. There was also a meeting with families from near the Exhibition Center to discuss the architectural design of the residences, and meetings with residents of the municipality to survey references and cultural groups.
• In Rio Doce and Santa Cruz do Escalvado, meetings were held that were attended by the Commission of Affected Parties and Public Authorities to clarify the recovery works of the reservoir of the Risoleta Neves HPP and fixing the cracks in residences in Santana do Deserto. Meetings were also held with the Civil Protection and Defense Community Center (NUPDEC) of Santana do Deserto and Novo Superbo on volunteering and training on risk perception, as well as the presentation of possible projects of alternative economic activities for Florestinha fishermen.
• In Ponte Nova, a workshop was held for diagnosis of the cultural impact on the Chopoto community.
Doce River Channel:
• Meetings with fishermen from Plautino Soares (Sobralia) and Ipatinga to clarify the construction of the compensation policy for "de facto fishermen".
• Meetings in Rochedo and Corrego Preto (Rio Casca) to provide information on the development of the indemnification policy for sharecroppers and residents of the community of Thomas (Sao Jose do Goiabal) to clarify the indemnification processes and transfer of Emergency Financial Aid.
Mid Doce River:
• During this period, meetings were held with residents of Naque for social hearings and receipt of demands related to the Emergency Financial Aid, Integrated Registration and Indemnification.
• In Periquito and Galilee, meetings were held with farmers to clarify the actions of the Resumption of Agricultural and Livestock Activities Program.
• In Tumiritinga, meetings were held with residents of the Liberdade Settlement to develop the Reviva project - aimed at recovering the region's springs -, clarification on possible impacts of the Governador Valadares water pipeline and discussion on female entrepreneurship.
Lower Doce River:
• Meetings with residents of Itapina (Colatina) and Marilandia, with the presence of the Secretariat of Social Assistance of Resplendor, to talk about reparation and compensation agendas in the territory and to listen to demands. Meetings were also held with the Association of Trash Scavengers and Sand Harvesters from Aimores to clarify on the construction of the indemnification policy for informal sand harvesters.
• In Resplendor, the actions of the Terrestrial Flora and Fauna Program were presented to residents of Vila Crenaque and the downtown area of the municipality.
• In Colatina, the actions of the Monitoring Program of the Doce River Basin were presented to residents of Maria Ortiz and the Fishermen’s Association of Vida Nova.
• In Aimores, meetings were held with the Public Authorities for the presentation of the Oasis Living project and discussion on the renovation of the Santo Antonio do Rio Doce school.
Doce River Mouth/ES Coast:
• Regarding the Pequeno River barrier, actions were taken to supervise and monitor the implementation of the Contingency Plan and the provision of assistance to families through the other programs; home visits for categorizing the families of Beira-Rio Avenue (Linhares) that are staying in temporary housing; and mobilization for precautionary inspections in the residences in Patrimonio da Lagoa (Sooretama).
• A Public Informative Session was also held for providing feedback to the fishermen who have not yet received assistance. In Linhares, a meeting was held with the community of Povoacao to answer questions about the reparation process and receipt of demands.
• In Vitoria, a meeting was held with the Union of Fishermen and Seafood Fishermen of Espirito Santo to present the deadlines and eligibility criteria for indemnification of vessels.
COMMUNICATION
Communication in the territories:
• Throughout all territories, there was the dissemination of a booklet and guidance on how to declare the amounts received by the Renova Foundation in the Tax Return, base year 2018. The initiative meets the demands of the Mediated Indemnity Program (PIM) and Emergency Financial Aid (AFE).
• In support of the Villages Reconstruction Program, related to the resettlement of Bento Rodrigues, we highlight the following actions:
development of presentations for the Housing WG and alignment of the speakers' presentations;
development of the tactical communication plan for the resettlement, with key milestones and detailed actions from May to December 2019;
organization of the inaugural event to initiate the infrastructure works of the school of Bento Rodrigues, communication with the press, digital communication and Educational program.
• For the Sustainable Land Use axis, specifically for the Socioeconomic and Environmental Adequacy Plan (Pasea), we support the development and production of content for material that will be used to provide feedback on the rural projects.
• A plan of action was created for the dissemination, mobilization and organization of a meeting for clarifications on the public water supply in Resplendor, coordinated by the Technical Board of Water Security and Quality. The Water Brochure was created with didactic clarifications on the topic, and invites to the event were distributed to the homes in the municipality. Informative messages were also sent through WhatsApp.
• Held on 04/16, this event was mediated by the Technical Board of Water Security of the Interfederative Committee, the State Department of Environment and Sustainable Development and the Institute for Water Management of Minas Gerais. The meeting discussed the definitive solution for the water supply in town, which is now carried out by means of water tank trucks. The meeting was attended by the general public, commission of affected parties, councilors, mayor, Prosecution Service, religious leaderships, among others.
• A folder was printed with answers to the main concerns of the residents of Beira-Rio Avenue, who were transferred to hotels in Linhares due to the structural risk in the Pequeno River barrier - as indicated by an inspection by engineering. The material was intended to formally respond to key issues relating to indemnification, financial compensation, the move to temporary housing, etc.
Communication with the Press:
• Media relations plan.
• Press kits and production of several contents (press releases, Q&As, positioning).
• Preparation of spokespersons.
• Crisis management plans.
• In April, the main focus was on the dissemination of the methodology for the De Facto Fishermen, a policy under construction by the Mediated Indemnity Program, first posted on Agência Brasil and replicated by dozens of web portals.
• CEO Roberto Waack gave an interview to Profession Reporter, a TV program by Rede Globo, about the collapse of Dam 1 of the Corrego Feijao Mine in Brumadinho (MG), and showed the status of the works to remediate the Fundao collapse.
• At the end of the month, local press of Governador Valadares was able to observe the progress of the works of the water pipeline for alternative water withdrawal in the municipality.
• Main proactive disseminations: GV water pipeline, reopening of the Barralonguense stadium, digital communication system of the Ponte Nova Military Police, World Water Day, embroiderers and pastry bakers of Barra Longa, progress in Paracatu de Baixo resettlement.
• Main reactive positions: budget, indemnification, taking stock of repair works, progress of socio-environmental programs, GV water pipeline, evacuation of families along the Pequeno River, Linhares.
Internal institutional communication:
• Launch Reparation Data - CIF:
In order to meet the rights of the public to access information on the reparation in a comprehensive, transparent and public way, the Renova Foundation has made progress in the accountability model of its actions. End April, it launched the page “Reparation Data”, a permanent channel on Internet that contains a quarterly balance, taking stock of the main areas of the fronts of actions undertaken and the official documents of accountability.
For the dissemination of information on the recovery of the Doce River Basin, the page was launched in the form of a public informative report published on April 28 in 40 national, regional and local print media (throughout the impacted stretch) and 27 online portals, as well as sharing it through the social networks of the Renova Foundation. The report in the media focused on accountability and its content replicated the data that takes stock of the reparation works until March/2019.
• Coordinated dissemination actions were also put into practice and involved:
Institutional Public
Update of the The Repair Path booklet, available for download on the Reparation Data page;
Issue of the newsletter "No Caminho" was sent to more than 6 thousand contacts, which include representatives of the institutional public of the Renova Foundation and staff;
Letter to stakeholders.
Internal Public
Post and explanatory video for the internal public published on the Conecta application;
Paper for leadership and message through WhatsApp;
Q&A for leadership;
Conecta Third Parties dedicated to the launch of the Reparation Data page;
Newsletter for staff.
CUSTOMER SERVICE CHANNELS
• Mobilization of the ISC agents to present the Income Reports and to collect questions about the documents that were made available, acting on a case-by-case basis and facilitating the interaction with the Indemnification and Financial Aid Programs and the Renova Tax and Financial areas, responsible for technical guidance.
• Study on strategical improvements to the service offered through the Information and Service Centers, aimed at identifying opportunities for immediate and long-term action.
• Itinerant ISC in the municipality of Baixo Guandu (ES), on April 4, 2019. Most of the people who came had questions about the integrated registration process. The districts of Senhora da Penha (Fernandes Tourinho) and Ipaba also received a visit by the Itinerant ISC in April 2019.
• Training of ISC agents on Conflict Management, which seeks to reflect on interpersonal relationships at work and how they imply day-to-day work.
• Participation of analysts from the ISC of the municipality of Mariana in the Interdisciplinary Working Group on Housing Rights on April 23, 2019, at the Convention Center. The event, which takes place monthly, is an initiative of the Prosecution Service in partnership with the Renova Foundation and communities from Mariana, focusing on issues of collective interest.
• Analysis and emphasis on consistent resolution of the tickets that were completed and are still in progress, from the years 2017 and 2018.
OMBUDSMAN'S OFFICE
• Ticket management (ensuring proper registration, qualification, urgency and response to complaints and denunciations related to repair and remediation processes).
• Consolidation of the new service model with an exclusive area for improvements in the Ombudsman's Office service processes.
• Improvements in ticket response processes.
• Verifications of denunciations of improper granting of Financial Aid and possible irregularities in the indemnification processes.
• Review of the cases together with the programs and legal support for referrals.
• Report of recommendations PIM/AFE/Registration.
• Reply to Letter no. 111/2019 PRM/COL - MAF denunciation PF/ES (Federal Police of Espirito Santo).
• Reply to Ramboll Letter SEQ18726/2019/GJU.
• Provided support in the response to Human Rights Letter SEQ1887/GJU/2018 (2019).
• In April 2019, 193 tickets were opened through the Ombudsman's Office. The number of tickets is lower than in March and compared to the last quarter of 2018 (average of 546 new tickets/month).
• In April 2019, 66% of the tickets registered by the Ombudsman's Office were non-anonymous, of which 44% were registered through agents of the Ombudsman's 0800 line, 28% through the website and 15% were complaints forwarded by the customer service channels - indicating the receipt of complaints through the channels regarding cases of social vulnerability and/or possible negligence in service by the Renova Foundation.
• In the consolidated section, 64% of the tickets opened in April refer to complaints regarding the Renova Foundation processes and deadlines. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints. Subsequently, the main grounds for the denunciations are allegations of undue granting of Financial Aid, irregularities in the indemnification process and reports of malicious intent/wrongdoing. In total, the Ombudsman's Office finalized 74% of the complaints and denunciations.
• In April 2019, 750 tickets were completed (635 justified and 74 non-justified), and 3% of the tickets were not qualified for verification (data insufficient or out of scope). Of the justified tickets received, 79% are complaints about deadlines and procedures and 9% of improper granting of Financial Aid and irregularity in the indemnification process.
• End April, there were 1,696 open tickets at the Ombudsman's Office.

Social Dialogue
Mariana: The Working Group on Housing Rights held a meeting to present the status of the resettlements and discuss the timeline of new households and compensation, among other issues. A WG was held with the rural communities to present a conversion proposal for family resettlement cases, discussion of community demands (telephony, street lights, maintenance of access roads, etc.). “ComeSee” events were held with the community of Paracatu de Baixo to exchange experiences and construct proposals for resumption of productive activities. It also included an assembly to provide feedback and vote on the landscaping and paving projects of the collective resettlement of which the methodology was previously constructed together with the WG of the community. The group also requested inspections in the impacted area of Paracatu de Baixo, accompanied by a representative of the Commission of Affected Parties, to verify locations that need maintenance by the Renova Foundation. Underway with the community of Bento Rodrigues are the stages for elaborating the housing projects together with the families, and so are the meetings of the Working Group regarding the conceptual project of the health center and licensing of the cemetery. Furthermore, continuity of visits of the families to the lots and initiation of visits for the collection of signatures for the following: declaration of understanding of the reparation modalities of the right to housing; term for visiting the construction site of the collective resettlement; and term for approval of the architectural design of the residence. Furthermore, a Perceptual Mapping Workshop was held to diagnose communal cultural references in Camargos, and the 16th Participatory Workshop of the TIC Mariana ("Casa do Jardim") was held to evaluate the Folia and Art event and discuss new proposals.
Upper Doce River: In Barra Longa, a meeting was held with the Municipal Council to discuss the actions developed by Renova in the territory, and an assembly was held with the community of Gesteira on the eligibility for Emergency Financial Aid and indemnification. Meetings were also held with the Civil Protection and Defense Community Center (Nupdec) of Gesteira (Barra Longa) and Merengo (Santa Cruz do Escalvado), on volunteering work. A meeting was also held with the Commission of Affected Parties of Santa Cruz do Escalvado for the preliminary presentation of the results of the Social-Cultural Diagnosis in the territory, and a meeting with rural producers of Barra Longa to present the Analysis of Forest Restoration Opportunities and debate on the sales of agroforestry products.
Doce River Channel: Meetings were held with the Commission of Affected Parties from Penha (Fernandes Tourinho) and fishermen from Ipaba do Paraiso (Santana do Paraiso) to present the proposal of the methodology of the indemnification policy for "de facto fishermen". There was also a meeting with residents from Firma Araujo and Biboca (S. Jose do Goiabal) for clarification on indemnification criteria for subsistence fishing.
Mid Doce River: Meetings were held with leaders of Pedra Corrida (Periquito), the Naque Residents Committee and rural producers of Conselheiro Pena on the repair and compensation actions in the territory, besides a meeting with trash scavengers of Conselheiro Pena on the resumption of productive activities. In Tumiritinga, there were meetings with young people about actions for the recovery of springs and water quality, as well as with residents of the Cachoeirinha Settlement and the Association of Individual Rural Producers of the California Farm (Apifc) on the contracting of Technical Assistance and Rural Extension. In Conselheiro Pena, a meeting was held with fishermen to clarify the proposal for the “de facto fishermen” indemnification policy.
Lower Doce River: Meetings were held with the Association of Trash Scavengers (Avec), Residents’ Association of Rosario I and II (Baixo Guandu) and residents of Igrejinha and Barra do Manhuacu (Aimores) on repair and compensation agendas in the territory. The Tailings Management and Water Monitoring actions were presented to the Itueta Residents Committee and the Renovo do Vale Fishermen's Association (Baixo Guandu). In Resplendor, the actions of the Economy and Innovation area of Renova were presented to residents of the municipality, and they were informed about the call "Economic Entrepreneurship for Eastern Minas Gerais".
Doce River Mouth / ES Coast: In Linhares, meetings were held with representatives of settlements in the river mouth area and associations from Povoacao, for clarification on repair and compensation actions in the region, as well as with the Povoacao and Regencia communities on local projects. In Vitoria, a forum was held with shrimp fishermen on eligibility documentation for indemnification. Regarding the barrier of the Pequeno River, information was provided to affected families in Linhares and Sooretama, in compliance with the Contingency Plan for emergency situations.
Communication
Communication in the territories: In March, in the sphere of the Mediated Indemnity Program (PIM) and Emergency Financial Aid (AFE), we disseminated data on service attendance / payment and positioning on 2018 Loss of Profit. Dissemination of Q&A, booklet and WhatsApp message on the payment and income reports relating to the 2018 Income Tax Return. Planning of the major themes of the 2019 PIM/AFE and joint action with the communication fronts to provide quick guidance and responses to the territory. In support of the PG008 Reconstruction of Villages program, we highlight:
- Production of totems with information regarding the Lavoura lots for families visiting the Bento Rodrigues resettlement.
- Production of 3D maps of the Bento Rodrigues site, for on-site use, social networks and ComeSee events.
- Development of material with specifications of the resettlement, for distribution among those affected (Bento and Paracatu).
- Participation in the Housing WG (with themes related to the Bento Rodrigues and Paracatu de Baixo resettlements).
- Definition of the communication work flow within scope of the resettlement program.
- Dissemination of the seedling planting event at the PPA of Lavoura in the “Jornal da Comunidade” Newspaper.
In addition, in support of the program in Paracatu de Baixo, communication materials were developed for the assembly for voting on the paving project (PPT, flyer and banners). In March, for the community of the Juparana Lagoon region, there was a definition of strategies, logistics and production of pieces for making the Beira-Rio Avenue community aware of the emergency simulation and mobilize them to participate (banners, invitation, folder for documents, plastic raincoat, flashlight, refrigerator magnet with the contact info of Renova and Civil Defense, informative folder about the contingency plan and an institutional folder).
On Renova Radio, the following topics were discussed in March: Carnival programming in the river mouth region, supported by Renova; launch of Foz website, featuring touristic events in the communities; job vacancies; initiation of water blending in the WTP in Regencia; dissemination of the projects that will be put into practice by Instituto Elos; De Facto Fisherman in Povoacao; Sebrae training workshops, with a focus on tourism in Regencia and Povoacao; evacuation of families from Beira-Rio Avenue due to the critical status of the barrier structure.
In support of the programs, stands out, in the scope of the program PG004 - Protection and Recovery of the Quality of Life of Other Peoples and Traditional Communities - the content meeting for the production of the Jornada Newspaper for the Quilombolas of Degredo, focusing on issues that were listed previously in meetings with the community. In Regencia, in support of PG032 - Improvements in Water Supply Systems - a positioning was produced for the community, giving explanations for the lack of water.
Communication with the Press: In March, the Renova Foundation held its 5th meeting with the press, where it presented the 2019 planning and the prospects of indemnification, resettlement and implementation of the TAC Governance. The press office acted proactively to keep the press informed about the evacuation of the families of Beira-Rio Avenue, in Linhares (ES). Press releases were issued and interviews were given to the media. TV Record has broadcast a series of four news reports addressing the status of the repair works, drawing attention to the deadlines and core issues such as resettlement, indemnification, and environmental recovery. The resettlement was also covered on the National News (Jornal Nacional). Main proactive dissemination: 2019 budget, Juparana Lagoon, WTP of Regencia, IUCN meeting and article, World Water Day. Main reactive positions: budget, water quality monitoring.
Institutional Communication: The production of the NO CAMINHO bulletin began in March as part of the integrated actions to disseminate the main repair and compensation actions in the Doce River Basin. The communication vehicle has the following priority target audience: opinion formers, representatives of public authorities, members of academic and research institutions, associations, members of river basin committees, etc. The bulletin is a supplement to existing tools, such as the magazine Dois Pontos, the institutional presentation, the institutional video and the booklet "On the Road to Recovery". Updates on the 42 programs and projects underway in the region from Mariana to the Doce River Mouth, are presented on a weekly basis. The objective is to disseminate the knowledge acquired by the Renova Foundation with the implementation of these actions.
Engagement Internal Public: In March, a new phase of the plan was put into practice for engaging employees through Conecta, an internal communication application based on the functionality of a social network. Aimed at disseminating its services, solutions, benefits and processes, four fictional characters (people) were created to represent different internal areas, such as Technology and Systems, Health Care and Safety, People Management, and Administrative Services. The characters have their own profile and interact with the collaborators in the application, providing information and answering questions. Another novelty was the provision of access to Conecta to a group of employees of the partner companies in service of the Renova Foundation. The objective is to evaluate the behavioral interaction of these partners in the application, in an integrated way to the actions of internal communication. Since October 2018, around 700 third-party employees have received a newsletter with relevant information about the reparation process and for their working routine. The month was also marked by the preparation of the internal public for the launch of the “Renova Foundation Values” campaign, scheduled for April. The initiative comes from the People Management area, and the Communication area assists with planning and mobilization. In March, actions were structured to stimulate reflection on the values established for the organization: commitment to delivery, integrity, integration, collective construction and diversity. Communication pieces that generate interaction between people, videos, and mirror frames with messages for reflection, were some of the actions of this phase of the campaign, which involved about 60 locations with actions of the Renova Foundation teams. Also this month, the Communication team presented to the Compliance area a plan with proposals for actions for the year 2019. The objective is to promote knowledge and awareness about the pillars of the Integrity Program; reinforce the value integrity and its importance in the daily routine of employees; disseminate the standards established by the Renova Foundation; and introduce transparency as one of the assets to achieve a healthy environment.
Customer service channels
Together with the programs, implementation of an action plan for handling the liability of Registration, Indemnification and Financial Aid requests.
Analysis of cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.
Analysis and consist resolution of the tickets that were completed and are still in progress, from the years 2017 and 2018.
Initiation of the implementation of the Inclusive Special Communication Solution (TSPC-CAS) for priority service to people with hearing and speech impairments, through a specific telecommunication device. The new solution will be released to all communities.
Mobilization of ISCs attendants in the delivery of income reports: making contact with the people of the communities to communicate that the reports that came back from the post offices are now available at the ISCs for pick-up. Correspondence addresses are being updated in the SGS system as a way to mitigate the recurrence of this problem in future years.
Participation of analysts from the ISC of Mariana in the Interdisciplinary Working Group on Housing Rights, held on March 12, 2019, at the Convention Center of the municipality. The participation of the team in this collective meeting aims to provide greater interaction and engagement of the ISCs customer service team with the issues and actions related to the resettlement processes and other issues addressed at collective meetings in order to improve communication with those who seek our services.
Participation of ISC representative in the Public Informative Session in Belo Oriente (MG) held on March 19, 2019.
Itinerant ISC in the municipality of Periquito (MG), on March 14, 2019.
Training of ISCs agents in the following topics: Conflict Management (refers to a constant training process, which seeks to reflect on interpersonal work relationships and how they imply in the day to day of organizations); Information Security (in this training, agents are trained to preserve confidentiality, integrity and availability of information within the system used by companies and customers).
Participation of the team of agents, supervisors, coordinators and quality area of the 0800-line and Contact Us in the ComeSee Program. The team of 125 employees was divided into groups of 25 to participate in the event, occurring since February 2019. The last group will participate on April 12. The objective is to increase the knowledge of the agents and team in general, in relation to the work carried out by the Renova Foundation in the region of Mariana and Barra Longa, in Minas Gerais. The ComeSee program provides a rich and great learning experience for those who attend to the impacted public, by phone and e-mail, contributing to a more humanized and qualitative service, based on this experience.
Ombudsman's Office
Consolidation of the new service model with an exclusive area for improvements in the Ombudsman's Office service processes.
Improvements in the investigation processes of denunciations and in the recommendations together with the programs, managers of the territories and customer service channels, as well as improvements in the ticket response processes.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification - review of the cases together with the programs and legal support for referrals.
Reanalysis of all denunciations completed as non-conclusive.
Providing support in the process of drawing up the announcement for hiring the General Ombudsman - TAC Governance.
Forwarding of denunciations that indicate the committing of possible illegal acts and meeting with competent external bodies;
Monitoring of denunciations sent to the State Prosecution Service (MPF-ES) and Federal Police (PF-ES) on possible committed illegal acts and thus to evaluate the adoption of legal measures that they deem fit.
Response to official letters: two from the Federal Police of the State of Sao Paulo; two from the Public Prosecutor’s Office of ES (Colatina and Linhares); one from the Public Defender's Office of ES; one from the MPF-MG; one from the Public Prosecutor's Office of MG.

Participation and social dialogue
Mariana: in Paracatu de Baixo, three roundtables were held for discussion and specification of the projects concerning the landscaping, paving, water supply and sewage treatment of the community, of which the results were presented on 02/28 and with a methodology and deadline previously agreed in meetings of the Working Group. There were also visits to the WWTPs Confins and Arrudas to clarify doubts about the model that will be implemented in the collective resettlement, and discussions regarding the safeguarding of cultural goods. In Bento Rodrigues, the visits for the participative design of the new houses continued and the visits to the lots of the land for collective resettlement were accompanied. Two meetings were held with residents of Monsenhor Horta to discuss the hiring of local labor. The 14th and 15th participatory workshops of the TIC Mariana ("Casa do Jardim") were also held to validate the planning of the Pre-Carnival Festivities and Art and of the ComeSee event.
Upper Doce River: in Barra Longa, a meeting was held to clarify the Traditions Study underway in the territory; meeting with Public Authorities and youth participating in the project "The Future of the Doce River is You", for discussion on the implementation of the territorial development project in the district; meeting with the Municipal Department of Education to present the interventions carried out in the school of Gesteira; and forum for discussion on the next steps for the collective resettlement of the community. In Rio Doce and Santa Cruz do Escalvado, meetings were held to present the project "The Future of the Doce River is You"; presentation and discussion of actions to resume aquaculture and fishing activities and historical, cultural and artistic memory activities; as well as the continuity of the activities of the Community Corps for Civil Protection and Defense (Nupdec).
Doce River Channel: in Ipaba, Fernandes Tourinho, Bugre, Sao Jose do Goiabal and Dionisio, meetings were held with local entities to provide feedback on the Call for Projects “Economic Entrepreneurship in Eastern Minas Gerais”. Meetings were held with fishermen from Sao Jose do Goiabal, Rio Casca and Ipatinga and rural producers from Ipaba to clarify the indemnity payments for loss of profit. In Corrego Novo, the actions for the resumption of agricultural activities were presented.
Mid Doce River: meetings were held with sand fishermen and street recyclers of Conselheiro Pena to clarify doubts and provide feedback about the creation of the indemnity policy for the category; meeting with residents of Naque for negotiations on the Financial Aid payments for public agents; and meetings in Cachoeira Escura (Belo Oriente) and Liberdade settlement (Periquito) for clarification on the indemnity payments for loss of profit.
Lower Doce River: meetings were held with communities and representatives of entities in Resplendor, Baixo Guandu and Itueta to build agendas on the actions of the Renova Foundation in the region. Also presented were the actions of the programs Resumption of Aquaculture and Fisheries Activities; Tourism, Culture, Sport and Recreation; and Tailings Management, besides a meeting with youth from Maria Ortiz (Colatina) on the project "The Future of the Doce River is You".
Doce River Mouth / Espirito Santo Coast: meetings were held in Regencia and Entre Rios (Linhares) to clarify on the quality of the water made available to the communities and to propose a palliative solution for local water supply. Meetings were also held with the municipality of Linhares about the water supply of the community of Degredo; with residents of the municipality to present the actions for monitoring the quality of fish; and with the communities of Patrimonio da Lagoa (Sooretama) and Beira-Rio avenue (Linhares) to clarify the contingency plan and the indemnification process. This month, there was also a meeting with Shrimp fishermen from Vitoria to discuss the indemnification policy for this public and documentation proving the damage caused to boat owners. In addition, there was a meeting with the community of Degredo to present and validate the Quilombola Basic Environmental Plan (PBAQ).
Communication
February was strongly influenced by the repercussion of the Feijao mine dam collapse in Brumadinho. The issue generated questions about the status of the repair of the Doce River Basin, and especially about the indemnity payments, resettlement and tailings management. Faced with this demand the communication plan followed its course, focusing on the repair works and related topics.
Throughout the territory, from Mariana to the river mouth, the communication channels for the affected people maintained their role of clarifying doubts regarding the impact on the Doce River Basin and the continuity of the actions of the Renova Foundation. Radio programs, in this context, also reinforced the message of continuity of the actions.
Other integrated communication actions were carried out focusing on the internal public, population of affected municipalities, society in general, press and other opinion formers, in an informative way and positioning on the scope of action of the Renova Foundation in the region of the Doce River Basin.
Messages on the main deliveries of the repair up to 2018 were reinforced by the completion of an institutional video, a multimedia product that, together with the Repair Booklet and institutional presentation, reports on the progress of the work by the Renova Foundation. Dissemination is scheduled for March. The following are other actions by the communication front this month:
Communication with the Press
The decision of the Federal Court in Ponte Nova has put in question the reimbursement of the extraordinary expenses to the municipalities. In the second half of February, the Renova Foundation proactively created contents relevant to the repair area, with the advances of the Paracatu de Baixo resettlement, actions regarding tourism and recreation in Mariana and in the river mouth area, and the partnership with ICMBio for the recovery of the Santa Cruz Wildlife Refuge
Main proactive disseminations: accountability, loss of profit, extraordinary expenses, TAC Candonga. Main reactive positions: collapse of Vale dam in Brumadinho, loss of profits, extraordinary expenses, indemnification, general progress of the actions of the Renova Foundation.
Communication with Territories
In February, materials were prepared for the Mediated Indemnity Program (PIM) and Emergency Financial Aid (AFE) on the 2018 loss-of-profit payment: Q&A, statements and communications through WhatsApp. Materials were also produced for the initiation of the Pilot Project for De Facto Fisherman, in Conselheiro Pena, and informative materials on individual assistance in Povoacao and Regencia, in Linhares, Espirito Santo.
To clarify on 2018 tax return and income reports, materials were prepared for those affected to provide guidelines on how to declare indemnity payments, loss of profit and AFE.
In the same period, on the Resettlement front, a Visitors Guide was made for welcoming families of Bento Rodrigues in the Support Center for Affected People. Another delivery was the informative material on the resettlement guidelines, for distribution to the families of Bento Rodrigues, to help them in their decision on which type of resettlement to choose.
For the community of the Juparana Lagoon region, a kit was prepared to be delivered to residents of Beira-Rio Avenue during the emergency simulation. The action also included: preparation of questions and answers and standard communications - for different publics, considering the emergency scenarios of the contingency plan -, printing of the folder on the contingency plan and a fridge magnet with emergency contacts for distribution in the meeting with the residents.
In the weekly radio programming, eight different programs were broadcast for each territory, totaling 24 programs this month, on more than 20 radio stations in 39 municipalities from Mariana to the Regencia.
ComeSee received 93 participants. Among them were employees, third parties, call center and suppliers, Santana do Deserto community, civil society and representatives of WWF-Brazil and USP.
Engagement Internal Public
Attention for the physical and mental health of the employees motivated the first 2019 Roundtable discussion. Initiative of the People Management sector, it received support from the communication team in the engagement for participation and reinforcement of messages about self-knowledge and how to deal with the adversities and challenges of everyday life.
This month, to raise awareness on the Carnival holidays, contents were also published on traffic safety and respect.
Customer service channels
Together with the programs, implementation of an action plan for handling the liability of Registration, Indemnification and Financial Aid requests.
Analysis of cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.
Ombudsman's Office
In February, the Ombudsman's Office continued the management process of the tickets (ensuring proper registration, qualification, assessment and response to complaints and denunciations regarding repair and remediation processes), as well as the following activities:
presentation of results and clarification on the Ombudsman's Office to Management;
total approval of Program 006 - Communication, Participation, Dialogue and Social Control - by the Technical Board of Communication;
further timely handling of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases together with the Programs and legal support for referrals.
reanalysis of denunciations that were closed as non-conclusive;
continuity of the Ombudsman's Office communication plan - planning of permanent and itinerant dissemination actions according to the territorial context, preparation of an announcement for publication in the main printed and digital newspapers in the Doce River region;
readjustments to text for notice of the General Ombudsman.

Participation and social dialogue
Mariana: In Paracatu de Baixo, four meetings were held by the Working Group (WG) to, among other points: present the methodology for thematic open discussions; validate participatory design procedures for new homes; and forward actions of the process to map material and immaterial cultural assets of the community. On the latter, two workshops were held on community routines and lifestyles. A visit was made to the host area of the resettlement to verify the presence of large animals. In Bento Rodrigues, a WG meeting was held to present a proposal for the use of the ruins of the Sao Bento Chapel. There was a meeting of the Interdisciplinary Housing WG to discuss new centers, inconsistencies found during inspections and updates on the collective resettlements. The Interdisciplinary Rural Housing WG held its first meeting and discussed family resettlement and telephone services in the communities. The 12th and 13th participatory workshops of the Casa Jardim were also held to evaluate the "Garden in Serenata" event and to draft the center’s communication plan. Also worth mentioning is the meeting with the community of Monsenhor Horta to discuss the impacts of the reparation in the community and evaluation of the projects of the initiative "Dreaming about a future Doce River".
Upper Doce River: in Barra Longa, a meeting was held with the Technical Board of Health and technical advisory body to discuss the Health Action Plan of the municipality. There were also meetings with public authorities regarding the water supply in Barreto and Gesteira and infrastructure works; presentation to the town councilors of the activities developed by Renova; and meetings with taxi drivers and local traders to collect demands. In Rio Doce and Santa Cruz do Escalvado, meetings were held with the local commissions to provide feedback on the auto-recognition lists and to discuss the licensing for the Floresta Farm.
Doce River Channel: in Sao Jose do Goiabal and Pingo D’Agua, meetings were held to clarify the new indemnification criteria for subsistence fishing and "de facto fishermen". Also worth mentioning are the meeting in Rochedo (Rio Casca) on water supply, the meeting of the 2nd phase of the Oasis Living project in Reves do Belem (Bom Jesus do Galho), and the meeting with the Residents’ Association of Baixa Verde (Dionisio) on the Tender “Economic Entrepreneurship for Eastern Minas Gerais".
Mid Doce River: in Belo Oriente and Governador Valadares, meetings were held on the Tender "Economic Entrepreneurship for Eastern Minas Gerais". In Naque, there were more meetings with the Residents Commission to clarify doubts about the reparation. In the district of Cachoeira Escura (Belo Oriente), a meeting was held on the impacts suffered due to the deposition of tailings in the waterfall near the village. In Pedra Corrida (Periquito), a meeting was held to clarify the progress of the reparation actions. Whereas in the Nova Esperanca neighborhood strategies were discussed for the maintenance and improvement of the local square as part of the project "The Future of the Doce River is You".
Lower Doce River: meetings were held with representatives of entities from Colatina and Itueta for the collective construction of agendas on the actions of the Renova Foundation in the region related to the reparation process. Also this month, the Dialogue team met with sand harvesters from the region to inform them on the negotiations regarding the indemnification process.
Doce R. mouth/ES Coast: meetings were held with the Regencia Residents Association to clarify on the water quality; meeting with SAAE on the Areal water supply; meetings with the Fishermen's Association of Regencia to provide feedback on the mapping of "de facto fishermen"; and providing support during the presentation of the projects of "The Future of the Doce River is You". Moreover, there were discussions with the local public authorities about the service provided in Social Assistance and Health to the families living in the surroundings of the Pequeno River barrier, as well as a meeting with farmers affected by the flooding. In Fundao, Linhares, Aracruz and Sao Mateus, meetings were held to present, discuss and validate the diagnosis of the impact on tourism in the municipalities.
Communication
Institutional Communication
The book "On the Road to Recovery" was made for institutional use and includes messages about the main deliveries of the reparation. Written in October 2018, three years after the Fundao dam collapse, the book was updated with information up to December 2018. Starting January 2019, the book includes a kit with other contents (institutional presentation and updated minidocs), used to support the Institutional Relations actions.
This month, the Communication team also produced institutional material summarizing the main actions of the Renova Foundation until 2018, in a clear and visual way. The content was shared with the internal public, press, opinion formers and other stakeholders of the Renova Foundation.
Communication with Territories
In January, in the context of the judicial decision that authorized the discount of the amounts paid as Emergency Financial Aid (AFE) from the amount to be paid as Loss of Profit, a statement and a Q&A document were produced on the subject to be communicated by the teams in contact with those affected. The statement was shared on a radio show. To ensure the alignment of the messages, support was provided during training of the customer service channels, ISC, CIM and Dialogue teams. A letter was also drawn up for those affected.
Based on the first news reports about the dam collapse, communications were sent to communities through WhatsApp. In the first place, to express solidarity with the victims and their families, but also addressing doubts regarding the possible impact in the Doce River basin and the continuity of the actions of the Renova Foundation. A video was also shared with a message from Roberto Waack, reinforcing the Renova Foundation's commitment to the reparation process. The radio programs in the week after the collapse were dedicated to the theme, always reinforcing the message of continuity of the works.
The “Voice of the Community” Newspaper was published and distributed in Mariana. The edition highlighted the necessary steps for the resettlement of Paracatu de Baixo and the opening of the Support Center for the Affected People on the Lavoura site, so that the community can follow the progress of the works from up close.
In the weekly radio program, ten different programs were broadcast for each territory, totaling 30 programs per month on more than 20 radio stations of 39 municipalities, from Mariana to Regencia.
ComeSee received 47 participants, among them youth from the project "The future of the Doce River is you", in partnership with Instituto Elos, members of the Rosa Fortini Technical Advisory Body and staff of the Foundation.
Also in October, anxiety rose in the territories about the statutes of limitations to start lawsuits. Thus, the Communication team worked on a timely feedback on the main doubts of those affected.
- Total events since beginning: 101.
- Total visitors since beginning: 2,034.
Support to Programs: Throughout the month of January, the Communication team supported the following programs: PG01/02/21 / PG08 / PG11 / PG15 / PG20/ PG21 / PG23 / PG31.
Customer Service Channels
Monitoring and providing assistance in the implementation of actions to handle the tickets of people classified as "not located" in the Register.
Implementation of an action plan in conjunction with the Programs for handling the liability of Registration, Indemnification and Financial Aid requests.
Analysis and support in handling cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.
Ombudsman
The Ombudsman's Office team continued handling the tickets (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding reparation and remediation processes), in addition to the following activities:
Training with supplier to implement improvements to the Ombudsman's Office service processes.
Presentation of results and clarifications about the Ombudsman's Office to Management.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases together with the programs and legal support for referrals.
Reanalysis of denunciations that were closed as non-conclusive.
Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context; preparation of an ad for publication in the main printed and electronic newspapers along the Doce River.

CUSTOMER SERVICE CHANNELS

Monitoring and providing assistance in the implementation of actions to handle the tickets of people classified as "not located" in the Register.

Implementation of an action plan in conjunction with the Programs for handling the liability of Registration, Indemnification and Financial Aid requests.

Analysis of cases that are critical, recurrent and of high social vulnerability, with the involvement of the Programs and other areas pertinent to each case.

COMMUNICATION

In December, support was provided for the organization of the second Oasis Experience Module, on 12/7, 12/8 and 12/9, in Reves do Belem, community of the municipality of Bom Jesus do Galho (MG). Communications were created to disseminate the Communal Work session and to mobilize the residents. This was done through WhatsApp messages, cars with speakers and local press coverage. Another WhatsApp message was produced with the results of the Communal Work session, showing the square that was built by the residents during the Oasis Experience, a collaboration between Instituto Elos and the Renova Foundation.

Among the communication channels directed to the affected people, the Jornada Naque, Periquito and Belo Oriente bulletin reached its second edition in December. The production of the bulletin involved content meetings, content creation, formatting, revision and distribution. In the weekly radio program, 8 different programs were broadcast for each territory, this month totaling 24 programs, on more than 20 radio stations of the 39 municipalities from Mariana to Regencia, in Espirito Santo.

The ComeSee program received 5 groups of visitors in December: PMMG - Environmental Policing Course; Delegation of Journalists of Folha de São Paulo; CPCD - Barra Longa; Candonga - Santana do Deserto Community - Rio Doce; and Employees.

In response to the demand of the Working Group (WG) of Water, this month the Water Brochure was produced. This material contains guidelines on the different processes of water withdrawal, treatment and distribution throughout the territory.

The Communication team also provided support in the organization of the CIF and CBH-Doce Technical Seminar "Projects for the Recovery of the Doce River and Coastal Zone", with verification of information, logistics and production of the event.

Communication actions that accompany the resettlement process are underway. Material was produced for a presentation on Wastewater Treatment Systems (ETEs) to the communities of Bento Rodrigues and Paracatu de Baixo. The first visits of affected families to the Lavoura site were also organized to evaluate their lots. These visits took place on 12/10, 12/12 and 12/14.

A meeting was held on 12/11 with affected people of Bento Rodrigues and Paracatu de Baixo, the Commission of Affected Parties, Technical Advisory Body and the Prosecution Service, to clarify any doubts about the contracting process for companies regarding the resettlement works.

In its communication with the Press, the main proactive action in December was the dissemination of material taking stock of the repair actions in Mariana, which generated great repercussion in local media, with infographics and release of an interview by the Renova Foundation. It also served as support material for Institutional Relations actions.

This month, other proactive press releases addressed the following topics: progress in the regularization of the works in Paracatu de Baixo, a new Tender for proposals in partnership with the Minas Gerais Research Support Foundation (Fapemig), socioeconomic actions, budget 2019.

Among the main reactive positions were discussions about the reimbursement to municipalities for extraordinary expenses arising from the Fundao dam collapse and the UN's critical report on reparation actions and the lack of definition in the case of the Espirito Santo fishermen.

In the Institutional Communication sphere, ads were placed in local newspapers in the Doce River region about the Ombudsman's Office. The objective was to guide on how to contact the channel and to describe its purpose. The campaign includes 25 newspapers and 20 portals in circulation in the impacted municipalities between Mariana and Linhares. So far, 17 communication channels have already published the ad.

Among the actions for the internal public, the enhancement of the Connect App, a channel for employee engagement, made great progress in December. A qualitative research was conducted with users, through the formation of focus groups, in order to understand more about what they think about the application and how they use it. These impressions were analyzed and will form the basis for formulating new actions of engagement.

This month, to reinforce the actions of stimulating a safe work place the employee engagement campaign received support from the Communication team. It was decided to address the issue of safety in a comprehensive manner, including information on traffic safety, hazardous materials, contact with venomous animals, among others. The following were created for internal dissemination: several Conecta posts, a poster, a WhatsApp message and videos on the topic.

OMBUDSMAN’S OFFICE

Presentation of results and clarifications about the Ombudsman's Office to the Advisory Board.

Helped answering the letter of the UN Commission on Human Rights (OHCHR).

Creation of addendum for the contract with the supplier to implement improvements to the Ombudsman's Office service processes.

Review of indicators and improvements in timely processing of denunciations and recommendations together with the programs, territorial managers and customer service channels.

Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases with the programs and legal support for referrals.

Reanalysis of denunciations closed as non-conclusive.

Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context.

DIALOGUE

Mariana: In Paracatu de Baixo, 4 WG meetings were held to clarify points of the Bill that creates the ADIES for resettlement, scheduling a visit to the Sustainable WWTP model and proposing a methodology for studying cultural assets. The Bill was also the subject of a public hearing and thereafter approved. In Bento Rodrigues, a meeting was held with the community to present the Sustainable WWTP model, continuity of visits for construction of individual housing projects and take note of "sensitive cases" within the resettlement. There were also 3 meetings with these two communities and technical meetings with the Prosecution Service, to discuss the model for contracting companies for collective resettlement, dealing with so-called "sensitive cases" and addendum to the contract of the technical advisory body. Renova also delivered the 5 houses that were rebuilt in the rural area of Mariana. In Antonio Pereira (Ouro Preto), Santa Rita Durao and Aguas Claras, dialogues were held to clarify the hiring process for local labor. In the Casa do Jardim, the "Garden in Serenata" event was held, organized by residents of Mariana, with artistic and cultural activities of the region.

Upper Doce River: In Barra Longa, a meeting was held for giving feedback on the granting of Emergency Financial Aid to 39 families of Gesteira and providing an update on the resettlement of the community. A workshop was held with residents of the town to identify topics for the next issue of the Terra da Gente Newspaper, as well as a meeting with the Municipal Council of Heritage and Culture about the restoration work on listed properties and a study on Cultural Requests. In Rio Doce, 2 meetings were held with the Commission of Affected Parties to present the situational map of the recovery works at the HPP Risoleta Neves and to provide information on water quality and soil. With the Santa Cruz do Escalvado commission, a meeting was held to clarify the reparatory process in the municipality. The bi-weekly visits of the commissions of these two towns to the Floresta Farm were promoted and the visit of the community of Santana do Deserto (Rio Doce) to the HPP Risoleta Neves was accompanied.

Doce River Channel: In Sao Jose do Goiabal, Bugre and Fernandes Tourinho, meetings were held with leaders and representatives of local entities to present the "Call for Projects: Economic Entrepreneurship in Eastern Minas Gerais” (in partnership with BrazilFoundation). There was also a playful presentation of the TIC of Governador Valadares in schools of Ipaba to choose the name of the place.

Mid Doce River: In Belo Oriente, a meeting was held with sand harvesters and traders to discuss the indemnification process of the categories. In Galilee, residents made a visit to the construction works of the new WTP and there was a meeting with professional fishermen to clarify doubts about the indemnification. Three meetings were held with the Residents Committee of Naque to clarify doubts about the reparation. In Gov. Valadares, the Technical Information Center gave a playful presentation in the Nelson de Sena State School to choose the name of the place. In the community of Baguari, a Social Session was held for individual attendance regarding the Integrated Registration, Financial Aid and Indemnity programs.

Lower Doce River: Meetings were held with residents of Santo Antonio do Rio Doce and the Municipality of Aimores to present the project "The Future of the Doce River is You" (in partnership with Instituto Elos). In Aimores, Baixo Guandu, Itueta and Resplendor, meetings were held with local entities to present the "Call for Projects: Economic Entrepreneurship in Eastern Minas Gerais". In Quatituba (Itueta), basic food baskets were delivered to 7 families indicated by the Public Defender's Office of Minas Gerais.

Doce R. Mouth / ES Coast: In Regencia and Povoacao, meetings were held to map the "de facto fishermen" for aligning the indemnification policy and discussing the status of the projects executed at the mouth of the Doce River. Regarding the water quality, the results were presented of the analysis of the water delivered in Linhares by water tank trucks and provided clarifications about the actions carried out for the residents of the Interlagos neighborhood. In relation to the barrier in the Pequeno River, support continued to the families living on Beira Rio street in Linhares and those located near the Juparana Lagoon in Sooretama.

Participation and social dialogue
Mariana: four WG meetings were held with the community of Paracatu de Baixo to, among other things, evaluate the pilot of the housing design workshop and discuss the changes made to the urban development project for licensing purposes, which were also presented to the families of community. The draft of the bill for the feasibility of collective resettlement was also presented.
For Bento Rodrigues, the WG discussed how to handle sensitive resettlement cases, such as those involving family break-ups and inheritance. This issue was the main topic discussed in the meeting of the Interdisciplinary Housing Working Group, as well as during the hearings with families who find themselves in these situations. A meeting was also held with communities, Technical Advisory Body and State Prosecution Service to discuss new family nucleus for the resettlement. With this audience, an addendum to the advisory agreement was also discussed.
In Ponte do Gama, Campinas and Paracatu de Cima, workshops were held to collect information on cultural references. The Socioeconomic and Environmental Adequacy Project (Pasea) for rural properties was presented to the Prosecution Service and meetings were held with the Commission of Affected Parties to listen to and forward individual demands. At the "Casa do Jardim", the 10th and 11th workshops were held to organize the "Jardim em Serenata" event. The center also organized an evening of poetry with affected people from Paracatu de Baixo and embroidery workshops.
Upper Doce River region: in Barra Longa, were held an assembly to discuss housing renovations and reconstructions; a meeting with public authorities to discuss the licensing of the Gesteira resettlement area; and a meeting with the families of the surroundings of the Exhibition Center to present the conceptual project of the residences that are to be renovated. This period, there was also an assembly with artisanal miners and fishermen to discuss the methodology for the recognition of these groups as affected parties.
In Rio Doce and Santa Cruz do Escalvado, first there were meetings to prepare for the Environmental Emergency Simulation in the communities of Santana do Deserto and Merengo after which the simulation took place. In Novo Soberbo, a meeting was held to discuss the houses that show signs of cracks.
Doce River Channel: In Reves do Belem (Bom Jesus do Galho), a meeting was held to present the project “Oasis Living” to the local youth.
Mid Doce River: in Naque, two meetings were held with representatives of the Prosecution Service and MAB to discuss guidelines for the granting of Financial Aid, indemnity payments and actions to resume agricultural activities in the district. There was also a meeting with fishermen of Colonia Z-19 on the calculation of the indemnity amount related to the closed period.
Lower Doce River: there was a meeting with the Association of Sand Transporters and Harvesters of Resplendor (Artta) to discuss actions for strengthening economic activity in the category. In Aimores, a meeting was held on the strategic plan for stimulating local contracting with the region's trade associations and discussed deadlines for finalizing the indemnity policy with the Association of Trash Scavenger and Sand Harvesters of Aimores (ACAA).
Doce River Mouth/ES Coast: in Conceicao da Barra, Sao Mateus, Linhares and Aracruz, workshops were held to assess the impact on tourism and prepare a recovery plan. Workshops were held for the "The Future of the Doce River is You" project in Linhares and Sao Mateus, with the objective of guiding the elaboration of social projects within the communities. In Povoacao and Regencia (Linhares), the indemnification policy for "de facto fishers" was discussed. There was also a meeting in this municipality with local vendors to present the proposal for providing training and recovery of impacted micro and small businesses. Regarding the families impacted near the Pequeno River (Sooretama and Linhares), a meeting was held with the Sooretama Civil Defense to align the return of families to their original homes and informing them on financial compensation.
Institutional Relations
In November, the IR area organized the Foundation's participation in 14 institutional events. Highlights were the participation of the Environmental team in the II Brazilian Conference on Ecological Restoration - joining three roundtables and sharing an exhibition booth with WRI, UFV and UFMG - and participation in the XX CABAS (Brazilian Congress of Groundwater). In addition, it is worth mentioning the D-Day Doce River Workshop, organized by UFOP in which the Foundation only attended as a listener.
Communication
In November, focus was on the communication actions supporting the Bento Rodrigues resettlement process. The visit by the Commission of Affected Parties to the lots at the Lavoura site took place on Saturday (11/10). Development of the Manual for Property Owners for families of the collective resettlement and reconstruction. Development of a booklet with resettlement modalities to hand out to the families of the collective and family resettlement, and reconstruction.
Informative material was developed for the forum with communities on the operation of the Wastewater Treatment Plants (WWTP).
A communication was prepared regarding indemnities, informing on the additional PIM/DA interest payments. Q&A on the subject and guidelines for assisting those affected through the Renova Foundation customer service channels.
Territorial managers, dialogue teams, customer service channels and the ombudsman’s office were informed about the implementation of the "De Facto Fisherman” pilot policy. Creation of scripts for video and Renova Radio, Q&A, WhatsApp message and service framework for customer service channels.
November is a month that stands out. Especially its beginning, 11/05, which marks the date of the Fundao dam collapse. For this reason, there is a great deal of coverage in the press. As a reflection of the preparation work in October, the view that the reparation is making progress has gained space in the news, which is predominantly marked by the memory of the impacts of the
disaster. Leaders of the Renova Foundation were interviewed by strategical media.
Main proactive dissemination: taking stock three years after the dam collapse, design of houses, PIM office in Mariana, resettlement.
Main reactive positions: payment of extraordinary expenses, fishing, indemnification, water quality, taking stock three years after the dam collapse.
Throughout the month, the Communication team supported the following programs: PG06 / PG11 / PG20 / PG30/ PG31 / PG34 / PG35.
As part of the Institutional Communication, the content of the digital magazine Two Points continues to be distributed to the priority public: third sector, public sector, academic sphere, judiciary, private sector and other opinion makers. The website www.revistadoispontos.org was visited by 11,765 users (up to Nov 30). According verifications, the time that users spend accessing the pages of the magazine also increased.
These numbers are a result of the dissemination and promotion through LinkedIn and Twitter and increased organic traffic (search engines such as Google). The purpose of this publication is to present different perspectives on sensitive issues, to translate the complexities and dilemmas of issues related to the reparation of major disasters in Brazil and in the world.
Engagement Internal Public: actions to engage employees through Conecta - an internal communication application based on the functionalities of a social network - continue to give results. In November, there was an increase in users that posted for the first time. The application network counts more than 400 employees.
In a complementary way to the internal communication process, there is also a Conecta version for employees of partner companies at the service of the Renova Foundation, which was accessed by 700 readers this period.
Customer Service Channels
Between 11/19 and 11/30, a campaign was held to collect registration requests in the Upper Doce River territory, as agreed in a meeting with communities and the Technical Advisory Body. This period, 85 people were attended to.
The Mobile ISC carried out actions in the towns of Sao Jose do Goiabal/MG (Liberdade Settlement) on 11/13; Periquito/MG 11/14; Sao Jose do Goiabal/MG on 11/19; Santana do Paraiso/MG on 11/22; and Rio Casca on 11/27. The total of attended people was 214.
Monitoring and providing assistance in the implementation of actions to handle the tickets of people classified as "not located" in the register.
Definition and implementation of an action plan in conjunction with the programs for handling the liability of Registration, Indemnification and Financial Aid requests.
Ombudsman’s Office
Presentation of results and clarifications about the Ombudsman's Office to the Advisory
Board.
Helped answering the letter by the UN Commission on Human Rights (OHCHR).
Creation of addendum for the contract with supplier to implement improvements to the Ombudsman's Office service processes.
Review of indicators and improvements in timely processing of denunciations and recommendations together with the programs, territorial managers and customer service channels.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases with the programs and legal support for referrals.
Reanalysis of denunciations that were closed as non-conclusive.
Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context.

PARTICIPATION AND SOCIAL DIALOGUE
Mariana
Four WG meetings were held with the community of Paracatu de Baixo to discuss, among other topics: the methodology for developing individual housing projects and pilot workshop to test the method; Social Cartography Workshop for Mapping Intangible Cultural Heritage; discussion on a bill to enable resettlement; and visits to exchange experiences with the women's cooperatives of Barra Longa and Gesteira. Regarding Bento Rodrigues, three WG meetings were held. The main topics were the handling of sensitive cases and the accessibility of resettlement lands. The participatory design process of the new houses continued. In the communities that remain in the rural area, a meeting was held to discuss the modalities of family resettlement; visits were made to identify the perceptions and expectations of rural producers regarding the Socioeconomic and Environmental Adequacy Program (Pasea); and there was discussion on the impacts caused in Monsignor Horta. The 7th and 8th Participatory Workshops of the "Casa do Jardim" Technical Information Center were held to plan the "Jardins em Serenata" event.
Upper Doce River
In Barra Longa, three meetings were held on housing, highlighting the discussion about pending land purchase, analysis of specific cases and criteria for being served by the Gesteira resettlement plan. In Rio Doce and Santa Cruz do Escalvado, two meetings were held with representatives of the Local Commissions on the mapping of traditional peoples. In addition, meetings were held with members of Civil Defense and municipal governments to create the simulation for the Joint Plan of Emergency Actions.
Doce River Channel
The Forum on Education for the Revitalization of the Doce River Basin was held in Ipatinga to discuss the challenges and future scenarios for the implementation of actions in this area. In Bugre, a proposal was discussed for technical assistance to affected rural producers. In Fernandes Tourinho, proposals were discussed for actions to manage tailings in the region. In Rio Casca, the results of the soil correction analyses were presented.
Mid Doce River
In the neighborhoods of Vila Mariana, Lourdes and Santa Terezinha (Gov. Valadares) meetings were held to inform the residents about the progress made in the construction works involving the water pipeline. Precautionary reporting on real estate also took pace and was accompanied, providing information and clarification to the owners. In Galilee, information was released regarding the works at the Water Treatment Plant and the precautionary reporting on real estate was accompanied.
Lower Doce River
Meetings were held with the Association of Trash Scavengers and Sand Fishermen of Aimores (ACAA) and the Association of Traditional Trash Scavengers and Sand Fishermen of Baixo Guandu (Avec), to discuss the policy serving this category. In Colatina, the Forum on Education for the Revitalization of the Doce River Basin was held to discuss the challenges and future scenarios for the implementation of actions in this area. In Aimores, a workshop was held for the project "The Future of the Doce River is You", to elaborate proposals for intervention by youth in the communities. In Itueta, a meeting was held with the Residents Commission for clarification and participation of its members in the collection of tailings for analysis purposes.
Doce River Mouth/Espirito Santo Coast
The families impacted near the Pequeno River in Sooretama and Linhares were assisted in the return to their own residences on Beira Rio Avenue. Meetings were held to sign the financial compensation agreement in the community of Patrimonio da Lagoa and to clarify on the vegetation cleaning works at the Juparana lagoon. The creation of the indemnification policy and registration together with the WG of shrimp fishermen were continued. The WG of rural producers was formed to organize the action plan to serve this public in the territory. Workshops were held for the project "The Future of the Doce River is You", in Linhares, Aracruz and Sao Mateus, to prepare proposals of interventions for young people in the communities.
COMMUNICATION
In October, the communication activities continued supporting the actions at the Juparana and Rio Pequeno lagoons, in Linhares, in the state of Espirito Santo, through the production of a booklet about the simulation, a letter to the residents of Beira Rio Avenue, preparation of reports for public agencies on the status of the Juparana lagoon, elaboration of content on meeting of the WG of rural producers and training on access and use of the integrated register for the Secretariats of Social Assistance in ES.
The Jornada newsletters were published for the Doce River Channel, Mariana and BARI territories (Baixo Guandu, Colatina, Marilandia, Resplendor, Aimores and Itueta).
The edition of the Jornal Terra da Gente was distributed in Barra Longa and the Foz River Mouth Communication Group held a meeting.
The weekly radio programming featured nine different programs broadcast for each territory, totaling 27 programs this month, on more than 20 radios stations in 39 municipalities from Mariana to Regencia.
ComeSee received 416 participants, among post-graduate students in Degraded Areas Recovery of UFV, UFPR, the Environmental Engineering course of the UMA University, the Brazilian Academy of Science and staff of the Foundation.
Also in October, anxiety was rising in the territories about the statutes of limitations to start lawsuits. Thus, the communication area of ​​the Foundation worked on determining the main doubts of those affected.
October was also marked by the communication actions on the main deliveries completed in the three-year period after the Fundao dam collapse. The booklet "On the Road to Recovery" was produced, institutional material in print and digital format.
Among the actions for November 5 there was a letter to society reaffirming the commitment of the Renova Foundation with the reparation and construction of a new future for the region of the Doce River basin. The content was shared with the internal public - through the Conecta app and via email - and to external audiences through the Renova Foundation website and WhatsApp.
Organization of the 2018 Expedition: Roads to Recovery. This work consisted of guided tours with representatives of the regional, national and international press to observe the repair actions carried out by the Renova Foundation and partners along the Doce River and Mariana River basin, all the way up to the state of Espirito Santo.
Another meeting was held with the press to take stock of the actions of the last three years. Also worth mentioning is the agreement signed between the parties and judiciary, of which Renova is also a signatory, stating there are no statutes of limitations for lawsuits.
Main proactive press releases: actions for rural producers, technical reserves, monitoring of biodiversity in the Espirito Santo portion of the Doce River, resettlement.
Main reactive positions: health, protests in Barra Longa and Rio Doce, Risoleta Neves Hydroelectric Power Plant, statutes of limitations for lawsuits and actions of the Renova Foundation, Juparana lagoon, taking stock of actions in the three-year period after the Fundao dam collapse.
Supporting the Programs
Throughout the month, the Communication team supported the following programs: PG01/02/21 / PG04 / PG06 / PG07 / PG08 / PG09 / PG11 / PG17/25/40 / PG20 / PG23 / PG31 / PG33 / PG34 / PG35.
Engagement Internal Public
In October, Conecta was launched for employees of partner companies at the service of the Renova Foundation.
Dissemination of the Human Rights Booklet within the Renova Foundation with the main concepts on the theme, policies and actions in this area.
Signaling and Interior Design
As part of the signaling and interior design, projects were executed in the offices of Belo Horizonte, PIM and Information and Service Centers. The aim is to standardize work environments by reinforcing the Renova Foundation's visual identity. At the construction site of the Bento Rodrigues resettlement signs were installed at the security gate and restaurant.
CUSTOMER SERVICE CHANNELS
Carried out training on recycling with representatives of the Customer Service Channels and the Indemnification and Financial Aid Programs in order to improve the quality and effectiveness of the responses to those affected. There will be two modules of this training, the second one will be held in November 2018.
Actions were carried out by the Mobile Information and Service Center (ISC) in the municipalities of Itueta/MG on 10/04, Alto Guandu de Baixo Guandu/ES on 10/24, and in Maria Ortiz, Colatina/ES, on 10/30. In total, 143 people were attended in person.
Implementation of the action plan that aims to improve service to the Quilombola community of Degredo in the ISC of Sao Mateus.
Implementation of actions to handle the tickets of people classified as "not located" in the register. Completion is expected for December 2018.
Handling liability of Registration, Indemnification and Financial Aid requests.
Qualitative analysis of the liability of tickets related to the Environmental Programs and definition of an action plan for handling them.
Provided support to the Financial Aid migration process - from Alelo card payment to bank account -, in the municipalities covered by the Program, for localization and mobilization of people not located by its staff; collecting migration cases at the ISCs and forwarding the documentation to the Program.
The new module of the Stakeholder Management System (SGS) was made operational, providing more clarity to the management of demands, deadlines and/or final response to those who brought forward more complex cases, where more time is needed for analysis and for implementation of actions in accordance with each case.
OMBUDSMAN’S OFFICE
Presentation of results and clarifications about the Ombudsman's Office to the Advisory Board.
Helped answering the letter of the UN Commission on Human Rights (OHCHR).
Creation of addendum for the contract with supplier to implement improvements to the Ombudsman's Office service processes.
Review of indicators and improvements in timely processing of denunciations and recommendations together with the Programs, territorial managers and customer service channels.
Further timely investigation of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes; review of the cases with the Programs and legal support for referrals.
Reanalysis of denunciations that were closed as non-conclusive.
Development of the Ombudsman's Office communication plan: planning of permanent and itinerant dissemination actions according to the territorial context.

Dialogue
Territory 1 - Mariana
In September, important advances were made in the collective resettlement process of Paracatu de Baixo. A meeting was held with residents of the Monsenhor Horta Street neighborhood for making adjustments to the resettlement project, and two Working Group (WG) meetings were held to prepare the Assemblies. These were organized in two stages: on 09/05, to carry out a retrospective of the process and conceptual presentation of the project; and on 09/13, to vote and approve. After that, a new WG was held to present and discuss the stages of the licensing of the area and meeting was held with rural farmers to provide answers about the applicable service modalities. Whereas in Bento Rodrigues, the team continued to accompany the visits to families for joint elaboration of the projects of the houses. This month, the modifications made to the public facilities project of the community were presented to the Working Group (WG) on Housing Rights.
In relation to Camargos, a presentation and discussion were held with local residents about the project to restore the waterfall in the community, access to the resettlement of Bento Rodrigues and works of the bridge.
During the meetings of the Working Group on Housing Rights the methodology of the final indemnification process for material and moral damages in Mariana was discussed. The proposal of the Renova Foundation was presented to the affected communities, who, supported by their technical advisory body and Prosecution Service, shared their concerns and pleaded for adjustments.
Mobilization of the rural producers and accompanying them in two visits to demonstration units for learning about ecological pasture management and agroforestry systems (09/04 and 09/12), as well as for the kick-off of the Agroecological Horticulture Management course (09/26), which is being offered by an impacted rural producer.
There were three visits by the Oasis Living Project, carried out in partnership with the Instituto Elos, aimed at promoting community mobilization and leadership formation. On 09/27 and 09/28, the "Meeting of the Future" was held, with a visit to Instituto Terra (Earth Institute), in Aimores (MG), to discuss future prospects for the youth living along the Doce river basin.
The 6th Participatory Workshop was held to discuss strategies for the use and occupation of the Mariana Technical Information Center, the "Casa Jardim". The meeting continued with the process of defining participatory strategies for designation of the space and engagement of local operating parties and institutions to set up the activities program. On 09/28, the center received the Embroidery Workshop to foster the exchange of knowledge among residents of Antonio Pereira (Ouro Preto) and communities of Mariana.
Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)
In September, rural producers were mobilized and accompanied during visits to demonstration units to learn about ecological pasture management, as part of the "Renewing Landscapes" project, as well as for theoretical training and exchange on Economical Planting in Vicosa (MG).
A social hearing was held with families from Barra Longa whose real estate is at risk, to understand and qualify the needs related to temporary housing, as a way to adjust the Renova Foundation's offer. In addition, the audit visits by Ernst & Young were accompanied to verify the demands for infrastructure in yards and buildings in the municipality. Finally, there were conversations with owners of impacted micro and small businesses to present the technical assistance offered by Renova, through Sebrae-MG, and how to receive this.
Meetings were held with the embroiderers of Barra Longa and residents of Gesteira to present the proposal and operation of the Mariana Technical Information Center, the "Casa do Jardim", and invitation for public participation in the workshops to develop the planning and designation of the center.
The Social Dialogue Team accompanied the meetings of the Community Corps for Civil Protection and Defense (Nupdec), in the communities of Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado). In addition, meetings were held with representatives of Civil Defense and local governments of Rio Doce and Santa Cruz do Escalvado, for development of the simulation that will be carried out in these municipalities, as part of the Joint Plan of Emergency Actions.
Territory 3 - Doce River Channel (Vale do Aco) (Sem-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)
In Sem Peixe, Rio Casca and Ipaba, meetings were held with rural producers to present and discuss the proposal of Technical Assistance for Rural Extension (Ater), for resumption of agricultural activities impacted in the territory.
In the municipalities of Dionisio, Sao Domingos do Prata, Bugre, Timoteo, Fernandes Tourinho, Sobralia, Ipaba, dialogues were organized with social organizations and small businesses to map the socioeconomic context and identify projects and local initiatives by the Brazil Foundation that works in partnership with the Renova Foundation for training and qualification in entrepreneurship.
As part of the process to create the Integrated Territorial Plan for the Doce River Channel, the Dialogue team met with fishermen from Plautino Soares (Sobralia) and leaders of Baixa Verde (Dionisio), with the aim of drawing up the characteristics of the communities before and after the Fundao dam collapse and understand their expectations for the future and the area.
Meetings were also held to clarify doubts about the indemnification process of people who were fishing for subsistence purposes, in Sao Jose do Goiabal and Pingo D’Agua, as well as on the water supply by water tank truck, in Corrego Preto (Rio Casca).
Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)
In Governador Valadares, there were meetings and individual dialogue with residents of the Santa Terezinha and Santa Rita districts, to provide information on the construction works of the pipeline for alternative water withdrawal in the municipality.
In Conselheiro Penas and Tumiritinga, meetings were held with rural producers and representatives of local associations for listening, raising demands and passing on information regarding actions aimed at the resumption of agricultural activities, granting of Financial Aid and indemnity payments.
In Belo Oriente, Naque, Periquito, Governador Valadares, Conselheiro Pena and Tumiritinga, meetings were held with groups of rural producers and fishermen, for clarifying doubts, collecting demands and discussion of policies related to the Mediated Indemnity Program.
In Belo Oriente, the "Oasis New Hope Experience", was organized with youth from the Doce River Channel and Mid Doce River territories, as part of the project "The Future of the Doce River is You", developed by Renova Foundation in partnership with Instituto Elos.
Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)
Meetings were held with representatives of the Association of Trash Scavengers and Sand Fishermen of Aimores (ACAA) and Association of Traditional Trash Scavengers and Sand Fishermen of Baixo Guandu (Avec), to continue the joint construction of the compensation policy for this category.
In Resplendor, three meetings were held with representatives of the Municipal Government, to discuss water supply in the context of the works for interconnecting the wells in the municipality. The Social Dialogue Team also carried out a communication campaign to inform the residents of Benedito Quintino Street about the detonations carried out for the continuity of the works and to clarify doubts. Whereas in Marilandia, a meeting was held with the mayor of the municipality to jointly build solutions for alternative water withdrawal in the community of Boninsenha.
In Resplendor, Itueta, Aimores and Baixo Guandu, meetings were held with representatives of the Residents Committee and other local associations, to present the actions of the programs Tailings Management, Water Treatment and Alternative Water Withdrawal and Monitoring of the Doce River Basin. Doubts about the programs Integrated Registration, Mediated Indemnity and Emergency Financial Aid were also clarified.
Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus, Conceicao da Barra, Fundao and Serra)
Throughout the month of September, negotiations related to the Pequeno River barrier were the main theme addressed during the Social Dialogue actions. A meeting was held with residents of Beira Rio Street to inform about the date for opening up the canal, discuss the proposal and define the parameters for moving families to homes and hotels for security reasons. The Social Dialogue Team also carried out the monitoring of the families who are in the process of relocation and verification of the living conditions of the new housing.
In Linhares, three meetings were held with leaderships and with the Regencia community to provide feedback on the execution status of the ongoing projects in the Doce River mouth region. In the municipality, meetings were also held to listen to demands of the community and clarify doubts with the Fishermen's Association of Regencia (Asper) and leaders of the Sezinio Settlement. Whereas in Aracruz, the team met with leaders of the Santa Cruz community to collect the demands of the community.
Institutional Relations
Complaints in the Candonga region: In September, residents of local communities sent a letter with various pleads ranging from policies for traditional peoples, PIM and support to the local cooperative. Furthermore, there were demonstrations, including a roadblock, also complaining about possible delays by Renova. In a meeting held at the Prosecution Service in Belo Horizonte, community representatives, Rosa Fortinni's technical advisory body, the State and Federal Prosecution Services and the Renova Foundation discussed the items on the agenda in a meeting of approximately 6 hours, culminating in the understanding of critical points presented by the community.
Barra Longa: a public assembly was held to discuss the main themes within the municipality: housing, health, indemnities, financial assistance, local contracting, rural producers and the resettlement of Gesteira. The proposed Dialogue Round Table discussion, scheduled for 9/19 to discuss conflicting issues of the municipality did not take place, and the topics are being addressed in other forums. However, there was progress in the discussion about the interventions at the Exhibition Center and assistance to the families that were impacted in the surroundings, besides the progress in the creation of a specific program to stimulate tourism and local cultural initiatives.
Social Protection: a meeting was held with the Ministry of Social Development to discuss the positioning of Renova regarding compliance with the initiatives outlined in the state social assistance plan for MG and ES. During the meeting, the Foundation presented the possibilities for attending to the scope deliberated by the CIF and reported on how many of these demands have already been met by other programs. In September, two meetings were also scheduled with the state secretariats (Setades and Sedese), on 9/11 and 9/17, respectively, to discuss the topic, including the proposals of the Poverty Combat Plan presented by each of the secretariats.
Juparana Lagoon: continuing discussions with the State Civil Defense and Setades on the Renova Foundation contingency plan in relation to the rainy season and the opening of the barrier located in Rio Pequeno.
Articulation of Partnerships: The Institutional Relations (IR) area worked to strengthen partnerships with several institutions:
State Secretariat of Prison Administration (SEAP) and Francisco Floriano de Paula Penitentiary - assisting during the negotiations with the state body for implementation and support of seed and seedling production of native species by resocializing convicts. The Renova Foundation will enable technical training in the production and management of the nursery for the convicts and partners, seeking the self-sufficiency of the nursery, such as by the sale of part of its production to other markets.
Creation of institutional agendas with environmental agencies: a meeting was held with the CEO of the State Forestry Institute (IEF), Henri Collet, and another with Igam's general director, Marilia Melo, when it was established that Renova would routinely hold meetings with the institutions, in addition to the discussions with the technical boards, to make progress in priority themes with each of the institutions. The IEF addressed a new proposal for the EPRD, in addition to the technical cooperation agreement with the institution. In relation to Igam, a joint alignment was defined with the new leaders of the Doce river basin sub-committees, and direct action was taken in the resumption of the water withdrawal from the Doce River in the BARI region.
Unesco - there were negotiations and a meeting between representatives of the technical and customer service areas of the two institutions to build a technical cooperation agreement between the two parties. The proposal is that this agreement will lead to specific contracts, with topics such as monitoring and water quality, heritage and education, social participation and institutional strengthening, basic sanitation. The first agreement is to be signed in October.
Communication
The communication actions related to the work at the Juparana Lagoon and Pequeno River in Linhares, Espirito Santo, continued:
- Creation of a communication action plan for the opening up of the canal.
- Creation of key messages about the relocation of the families to a hotel before moving to temporary housing.
- Creation of invitation to meet with the families to talk about the temporary relocation process.
- Training of spokespersons, with WPB, to meet with the families of Beira Rio Avenue.
- Meetings with the Pequeno River families on relocation to the hotel and opening up of the Canal.
- Production of press release on the opening up of the canal.
- Delivery of the kits (letter, questions and answers and card) to the Rio Pequeno families who were relocated. The material was also delivered to the Social Protection and Dialogue teams.
- Preparation of reports for public agencies on the status of the Juparana Lagoon.
- Production of signs informing about traffic diversion during the opening up of the canal.
- Production of text on meals for the families during the period they are staying at the hotel.
- Creation of material for the Security Plan for the families of Beira Rio Avenue who return to their homes starting October 1st.
- Public Hearing held at the Prosecution Service about the opening up of the canal at the Juparana Lagoon and relocating families.
- Focusing on the alignment of employees, communication continued through the “Juparana Newsletter" profile this month, mainly through Conecta.
For the river mouth region a WhatsApp message was created, a poster was issued and an invite was announced using a car with loudspeakers to call the Regencia communities for monthly meetings to align the "emergency projects" of programs involving Tourism, Fishing, Economy and Innovation.
Support was given to the layout and presentation adequacy (ppt) to present Infrastructure related themes to the CIF.
Provided support for integrated dissemination of the final meeting of the project "The Future of the Doce River is You", a partnership with the Instituto Elos.
Dissemination of the IUCN report on the impacts of the Fundao dam collapse to the entire national press, including international agencies.
Supporting the Dialogue team in mobilizing for the Mobile ISC, the following were made:
- WhatsApp message and poster for dissemination in the communities of Rochedo, Corrego Preto and Leonel, in the municipality of Rio Casca.
- WhatsApp message and poster for Senhora da Penha, community of Fernandes Tourinho.
- WhatsApp message, poster and text for spontaneous dissemination on local radio station of Dionisio.
- WhatsApp message and poster for dissemination in Sao Jose do Goiabal.
For other topics, communications were made via WhatsApp messages like:
- For the community of Baixada do Coronel Roberto, in the municipality of Ipaba, a WhatsApp message was elaborated with the results of the Forum on Technical Assistance and Rural Extension.
- A communication was also created to mobilize fishermen from the community of Plautino Soares, in Sobralia, for a meeting that discussed projects and possibilities for resumption of fishing activities.
- Preparation of printed invitation and WhatsApp message for meeting with family farmers and dairy farmers of the community of Sao Lourenco, in Bugre, on Technical Advisory Body and Rural Extension (Ater).
- WhatsApp message with summary of the meeting held in Dionisio with agenda for upcoming meetings in the municipality regarding Ater.
- WhatsApp message with summary of the Technical Assistance and Rural Extension meetings in the communities of Rochedo and Corrego Preto in Rio Casca.
- WhatsApp message with summary of activities of the Develop the Doce River project in the Doce River Channel territory, including information on a meeting in October in Sobralia.
- WhatsApp message was created to disseminate the resumption of detonations at the Floresta Farm and another message to communicate the implications of the demonstrations by those affected, both in Barra Longa.
- Disseminated, via WhatsApp message, to those impacted from Paracatu de Baixo about improvement works in Furquim Street.
- For Santa Cruz do Escalvado and Rio Doce, a WhatsApp message was created for the Dialogue team to mobilize the community for the Assessment of Cultural References in these districts.
A power point presentation was made with data from the Renova Foundation for an Institutional Relations meeting highlighting the Doce River Channel territory and with data from the Ipatinga municipality.
Physical distribution of the newsletter Jornada and the bulletin board version, providing accountability to society:
- 2nd edition of Jornada of the River Mouth
- 2nd edition of Jornada of Mariana
- 1st edition of Jornada of Naque, Periquito and Belo Oriente.
Jornada also received its online version, with its own page on the Renova Foundation website.
Two new editions of the community newspapers were received in the territories. The newspaper Voz da Foz (for the communities of Areal, Povoacao, Entre Rios and Regencia) has completed five editions. Voice of the Community, developed together with the affected communities of Mariana, has published its fourth edition.
In September, in the weekly radio program, 4 different programs were broadcast for each territory, totaling 12 programs that month, on more than 20 radio stations of 39 municipalities from Mariana to the Regencia.
In September, ComeSee - the On-Site Experience Program in the territories - received 212 participants. Among them were Environmental Engineering students from Cefet Belo Horizonte and UJSF, Santa Clara College, IUCN, suppliers and collaborators of the Foundation.
In September, as part of the communication actions of the reparation process, the digital magazine Two Points was launched. The publication took form with the proposal to present different perspectives on sensitive issues, to translate the complexities and dilemmas of issues related to the repair of major disasters in Brazil and in the world. Although it is associated with the Renova Foundation, Two Points brings contents that go beyond the interests and actions of the institution. Its content will have different nuances, opinions and points of view in favor of a balanced debate, addressing the most diverse contexts.
Bimonthly, each issue will have a theme. In the first edition, dedicated to the topic indemnity, multiple voices and visions sought to set the tone of the debate, in a broad context and according the complexity of the subject. The first phase for activating the content with the priority public (third sector, public sector, academic sphere, judiciary, private sector and other opinion formers) was done by e-mail, sharing the link www.revistadoispontos.org, with about 5,000 contacts of the Renova Foundation. The publication was also included in the digital platform, Road to Recovery. For the internal public, the magazine was launched through Conecta in the first week of September.
Supporting the Programs
• PG01/02/21 - Program for Registration of Impacted Parties; Compensation and Indemnification of Impacted Parties (PIM), and Emergency Financial Aid (AFE): The communication team participated in alignment meetings with Renova's advisory board and socio-economic programs on the PIM/AFE Workshop, held in September; It also participated in the kick-off meeting to provide support for the construction of the Policies for the De Facto Fisherman; The PIM’s and AFE’s Q&A files were reviewed and updated; Planning of actions and workflow of PIM/AFE tickets handled by the customer service channels. Design of the workflow, response alignment with the AFE for handling the tickets.
• PG04 - Quality of Life of Other Peoples and Traditional Communities: Another workshop was held in the Quilombola community of Degredo, in Linhares, Espirito Santo, to construct the Communication Plan, in a collective way, with the participation of those affected; Support was also provided to the program through the formulation of an reply to a letter on Quilombolas and non-Quilombolas.
• PG06 - Communication, Participation, Dialogue and Social Control Program: A workshop was held with the team of the Ombudsman’s Office and PG02 staff for planning the communication of the Ombudsman's Office.
• PG07 - Animal Assistance Program: Alignment with the staff of the program to define strategies for the upcoming animal adoption event.
• PG08 - Reconstruction of Villages: Regarding the voting assembly of the Paracatu de Baixo Resettlement project, we participated in the organization of the event and the preparation of communication materials to mobilize the community (GIF, WhatsApp message and printed invitation); We also prepared a press release, Q&A list, power point presentation on the Paracatu Resettlement and participation in the Baixo de Paracatu Working Group; Production of briefing for hiring suppliers to attend to the program for visiting the works in Bento Rodrigues; Organization of space, structure and preparation of the script for the resettlement manager to conduct the DDSS with the construction teams of Bento Rodrigues; Preparation of power point presentation for Housing Working Group about "final presentation of the collective facilities of Bento Rodrigues"; Organization of visits by Intersocial auditors to the resettlement; Technical visits to construction site with supplier to refine the technical proposal to attend to the visitation program; Development of content and articles on the Bento Rodrigues construction site visitations. Organization of the visit by the Bento Rodrigues Construction Site Committee; Structuring of demand and supplier quotation request for creation of digital newsletter and informing those affected about the status of the Bento Rodrigues works via WhatsApp.
• PG11 - Recovery of Schools and Reintegration of the School Community: Assisting during the inauguration of the Bento Rodrigues Municipal School. Participation in a meeting at the Bento Rodrigues Municipal School to receive the book of parodies; Meeting with the board of this school to plan the graduation ceremonies for Pre-school and 9th grade, as well as to understand the demand for support for the actions developed by the institution for celebrating November 5; Approval of banner of Kids Connection (event in commemoration of Children's Day, promoted for the Municipal Schools of Bento Rodrigues and Paracatu de Baixo).
• PG17/25/40 - Resumption of Agricultural Activities, Revegetation, Riprap and Other Methods, Rural Environmental Registry and execution of Environmental Regulation Programs: Provided support in mobilizing and disseminating the results of the meetings on Technical Assistance and Rural Extension (Ater) organized in the Doce River Channel territory.
• PG28 - Biodiversity Conservation Program: Gathering and suggesting content for the agenda for internal and external means of communication. The monitoring of terrestrial and aquatic biodiversity along the Doce river basin generated a series of three video news stories, broadcast through the Renova Foundation communication channels.
• PG33 - Environmental Education: Review of the book Stories and Know-How.
• PG34 - Environmental Emergency Preparedness: Organization of the Candonga emergency simulation, including meeting with ​​security department of the works and conversations to define the strategies for dissemination of this action; Elaboration of WhatsApp message to inform employees and request participation in the emergency simulation in Mariana and Barra Longa; Meeting to evaluate the emergency simulation that took place in Bento Rodrigues, Camargos and Ponte do Gama, and completion of planning for the next two simulations to take place in the other impacted districts of Mariana and Barra Longa.
Engagement Internal Public
For internal communication purposes, a series of videos was launched in September on harassment, discrimination and disrespect. In these, procedures were clarified for internal reference in case of disrespectful situations in the workplace.
Climate studies, consequence and election management were also themes highlighted this month, with contents produced by the communication team. For dissemination of these topics scripts were developed for face-to-face communication, as well as a series of videos, posts on Conecta, e-mail MKT and posters.
There are about 400 employees making use of the Conecta application network, an internal communication channel based on the functionality of a social network. In September alone, 62 institutional posts were created through the profile “Inside Renova”, and 61 spontaneous posts of users. The average view of the main topics published was 142. The topics highlighted this month were: resettlement of Bento Rodrigues and Paracatu, work to open up the canal, delivery of the IUCN report, electoral guidelines and the Road to Recovery platform.
Ombudsman’s Office
In September, the Ombudsman's Office continued handling the tickets (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding reparation and remediation processes), in addition to the following activities:
• Providing support in the process of drawing up the announcement for hiring the General Ombudsman - TAC Governance.
• Improvements in processing urgent complaints and recommendations together with the programs, territorial managers and customer service channels.
• Continuation of the investigation of complaints regarding improper granting of financial aid and possible irregularities in the indemnification proceedings.
• Initiation communication plan for Ombudsman's Office, conducting workshops and developing short, medium and long-term actions.
• Training on Human Rights & Ombudsman's Office for Information and Service Center (ISC) teams.
• Review of the contract with supplier to implement improvements to the Ombudsman's Office service processes.
General Numbers
• In September 2018, 790 tickets were opened through the Ombudsman's Office related to the impacted communities (of which 478 were registered and 312 were in the process of being registered), following the trend of an increase compared to the average of 220 tickets/month of the second quarter of the year and 495 tickets/month of the third quarter of the year.
• In September, 89% of the tickets registered at the Ombudsman's Office included the names, 27% of which were registered by the Ombudsman's Office 0800 number and 73% were complaints forwarded by the customer service channels.
• In the consolidated section, 89% of the tickets opened in September refer to complaints regarding the Renova Foundation processes and deadlines, mainly involving registration, financial aid and indemnification. Lack of predictability and transparency, delays, disagreement with procedures and low accessibility are the main reasons for complaints.
• The Ombudsman's Office resolved 79 tickets in September, 2393 accumulated, which corresponds to 66% of the complaints and denunciations received.
Customer Service Channels
Proposition of Action Plan on how to deal with major issues, together with the programs, generated from calls received through customer service channels;
Implementation of actions for handling tickets classified as "not located" in the Register;
Backlog tickets of the Mediated Indemnity Program and Financial Aid Program were handled;
Provided support to the Financial Aid migration process - from Alelo card payment to bank account -, in the municipalities covered by the Program (Channel, Mid Doce, Lower Doce and Doce River mouth), for localization and mobilization of people not located by its staff; collecting migration cases at the ISCs and forwarding the documentation to the Program, through tickets in the SGS system;
Periodic meetings with representatives of the Registration, Mediated Indemnity and Financial Aid Programs to propose and accompany actions for well-founded responses to those affected;
Mobile ISC actions in the Doce River Channel and Mid Doce River regions;
Training of attendants to operate the new Tickets Module of the SGS System, which will give greater visibility of actions and deadlines necessary to attend to those affected. Deployment is expected for October 2018.

Dialogue

Territory 1 - Mariana

In August 2018, collective and family resettlement were the main topics addressed during Social Dialogue activities. There were three meetings by the Interdisciplinary Working Group on Housing Rights to discuss the flow of attendance/adhesion, access of rural farmers to the collective resettlement of Paracatu de Baixo and methodology for construction of a damages matrix for indemnification purposes. In Bento Rodrigues, the accompanied visits to families continued for joint construction of the housing projects in addition to the mobilization of the community for “Conversation Circles” to present the initial projects of public facilities.

There was also a Working Group meeting in which the use of the square and the Sao Bento Chapel were discussed. Whereas in Paracatu de Baixo people were mobilized for the informative sessions presenting the adjustments made to the Conceptual Project of the resettlement. The Working Group also held three meetings to evaluate the informative sessions and discuss the format and script of the voting Assembly of the Urban Resettlement Project.

The following are also worth mentioning: meetings with rural communities of Mariana to respond to a letter sent by residents and clarifications about the family resettlement; information was shared on the demands of the Camargos community; members of the Mothers of Santa Rita Durao Association were heard and definition of the process for collecting resumes in that community; as well as clarifications about the request for purchasing equipment for the team and reconstruction of the soccer field of Ponte do Gama. The Social Dialogue Team also approached families from the rural area and downtown Mariana to collect information and data to migrate the payment method for Emergency Financial Aid.

In addition, the 4th and 5th Participatory Workshops were held to discuss the use and occupation of the Mariana Technical Information Center, the "Garden House". The meetings continued with the process of defining participatory strategies for designation of the space and engagement of local operating parties and institutions to set up the program of activities.

Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)

In Barra Longa, three meetings were organized by the Local Commission of Affected Parties for referrals regarding the renovation and reconstruction of housing; land purchase and eligibility of families for the resettlement of Gesteira; as well as issues related to the right to housing, infrastructure, Financial Aid and health. The last meeting was attended by the State Board of Dialogue and Negotiation. In addition, a meeting was held with families living near the Exhibition Center to discuss the new project for the area and adjustments to the agreements already signed.

In other meetings in the municipality of Barra Longa there were a discussion on the location of the training site of Soccer Club Gesteira and the relocation of its players, in addition to clarifications to members of Sports Club Barralonguense about an agreement for a municipal soccer league. Also discussed was the content of the next issue of the "Terra da Gente" newspaper and the access of the Technical Advisory Body to data of the Integrated Registry. Last but not least, the Consultative Council visited the town and held talks with members of the rural cooperative Mista de Gesteira, Commission of Affected Parties, Movement of Those Affected by Dams and Technical Advisory Body, as well as the Municipal Government.
In Rio Doce and Santa Cruz do Escalvado, the main topic discussed was the contracting and detailing of the Technical Advisory Project by the Rosa Fortini Alternative Training Center. In addition, meetings were held in Santana do Deserto and Merengo for the engagement of volunteers and training of the Community Protection and Civil Defense Centers (Nupdec); dialogues on lawsuits presented by the communities of Novo Superb and Santana do Deserto; in addition to a meeting with fishermen from Rio Doce on the demand for support from specialists in fish farming. Finally, visits were made to residences in Santana do Deserto where residents reported on cracks.

Throughout the Territory, rural farmers were mobilized to visit Demonstration Units in Sustainable Grazing Practices and for the "Renewing Landscapes" training.

Territory 3 - Doce River Channel (Vale do Aco) (Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)

In August, the 3rd Fisheries Forum was held in Minas Gerais, attended by 54 people from the municipalities of the Doce River channel and Mid Doce River regions. Among other matters, there were clarifications regarding indemnity criteria and methodologies, granting of emergency Financial Aid, and follow-up on individual requests.

This month, there were also three "Coffee and Prose" meetings in Santana do Paraiso, Caratinga and Ipatinga, to discuss actions to resume fishing activities in the region. In Sao Jose do Goiabal, an orientation campaign was held on the migration of the payment method for Financial Aid. And last, information was presented to members of the Association of Professional Fishermen of Rio Casca on the Qualitative Quantitative Systematic Monitoring Program (PMQQS) of water and sediment; and a meeting was held with residents of Rochedo (Rio Casca) to organize the water supply by means of a water tank truck.

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

Throughout this month, the weekly meetings with the Naque Residents Committee continued, the main topics being the demands for Financial Aid and compensation for subsistence fishing. In Periquito, the situation of the “roadside stall vendors” of the BR-381 Highway that used to sell Doce River products was discussed. In the 5th meeting with representatives of the Tumiritinga settlements actions were presented to resume agricultural activities and were discussed the proposal of property ranking. Two meetings were also held with fishermen from Galilee and Santa Rita (Governador Valadares) to discuss demands, the indemnification process and present the actions to resume fishing activities. In Governador Valadares, specifically, visits and meetings were held with the communities of Vila Mariana, Lourdes, Santa Terezinha and Santa Rita to inform, guide and answer questions about the water pipeline construction works, and “Social Sessions” were held to discuss individual cases related to the PIM, Emergency Financial Aid and Integrated Register.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)

In August, there was a focus on sewage collection and treatment. Meetings were held, and technical visits were made with representatives of the Municipal Government of Resplendor and Copasa to define solutions for urban sanitary sewage and solid waste treatment.

In addition, a meeting was held with representatives of the Sheppard Council of Resplendor for clarification on the works to interconnect the wells of the municipality. This month, the Social Dialogue Team also met with representatives of the Aimores Fishermen's Association (Apetra), a group of fishermen from Resplendor and residents of Itueta, for clarification on the indemnity process, demands for Financial Aid and Integrated Registration process. In Baixo Guandu, meetings were held and guidance was provided to residents from Mascarenhas for clarification on the migration of the payment method for Emergency Financial Aid.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus, Conceicao da Barra, Fundao and Serra)

Throughout the month, the negotiations related to the Pequeno River barrier were the main topic addressed during the Social Dialogue actions. Meetings were held with representatives of the Linhares Municipal Intersectorial Commission, Civil Defense of Linhares and Sooretama, State Prosecution Service and Doce River Basin Committee, for the construction of the Emergency Plan for the Rainy Season (PEPC), which was later presented to and discussed with the residents of the Beira Rio Street (shoreline). In addition, the Social Dialogue Team conducted a survey of the characteristics and mobilization of the families for removal and relocation to temporary housing, and held meetings to present the results of the impact assessment, to clarify doubts and listen to residents' demands. Furthermore, signatures were collected for the financial compensation agreement and the wetlands depletion works and architectural survey actions were accompanied.

Moreover, it is worth mentioning the conversations held with shrimp fishermen from Praia do Sua (Vitoria) in two meetings with the Working Group to analyze the list of fishermen to be included in the Action Plan, in addition to a meeting with representatives of public authorities, MAB, union and other shrimp fishermen, to present and discuss the methodology and registration process for this public.
This month, there were also an alignment meeting with the Chico Mendes Institute for Biodiversity Conservation (ICMBio) on the proposal to implement the Center for Technical Information in Regencia (Linhares); meetings with fishermen from Urussuquara and Sao Mateus to listen to demands and provide information; evaluation of the delivery of the Water Treatment Plant of Regencia together with representatives of the Autonomous Water Supply Service of Linhares; establishment of a response process flow for individual demands of the residents of Gameleira (Sao Mateus); and information about the project "The Future of the Doce River is You”, in Nativo (Sao Mateus).

Institutional Relations Organized a meeting between the presidency and the board of directors of Renova and governor Paulo Hartung and secretaries of the state of Espirito Santo, addressing the main topics related to compensatory initiatives (sanitation, reforestation/springs, economic development, education, etc.).

In MG, accountability meetings were held with the secretaries of environment, planning and towns.
Completion of the process for contracting the company responsible for Institutional/Governmental Relations advisory services.

Communication with the Mayor of Rio Doce (MG) to get the motor grader removed from the middle of the access road, after negotiations with the IR area, was sent to the internal technical areas of the Renova Foundation.

Communication

In August, we started the communication actions for the rainy season in the communities that live on the banks of the Pequeno River and Juparana Lagoon, in Linhares, Espirito Santo, with emphasis on an empathic, transparent, agile and integrated communication. Among the actions to guarantee the safety of the population are the temporary move of some families and the new works at the river barrier that aim to increase the opening of the channel.
In Naque, we promoted the Social Session, an action that aims to clarify the doubts of the population by representatives of the Programs of the Renova Foundation.

In the river mouth region, WhatsApp communications were created to invite the communities of Regencia and Povoacao to the monthly alignment meetings of the "emergency projects" of programs involving Tourism, Fishing, Economy and Innovation.

A WhatsApp communication was also made for the meeting with the shrimp fishermen of Vitoria, who fish in the river mouth and must formalize such activity so that they are eligible for compensation and/or financial aid.
Eighty-one people participated in the program on living in the territories (Vimver) in August, among them staff of the Renova Foundation, Press, Advisory Board, Impact Forum, Supervisory Board and Dialogue Team.

Writing and production of the bulletin and notice board newspaper “Jornada”, providing accountability to society.

In Barra Longa, a meeting was held with the communication group to evaluate the 3rd printed issue of the newspaper "Terra da Gente" and to think about topics for the next issue. Likewise, in the river mouth region and Mariana meetings were held for development of the respective issues of the community newspapers “Voz da Foz" and “Voz da Comunidade".

In August, in the weekly radio programming, 4 different programs were broadcast for each territory, with a monthly total of 12 programs, on more than 20 radio stations in 39 municipalities, from Mariana to the Regencia.

We promoted the Mobile ISC in Reves do Belem, the Bom Jesus do Galho community, Pingo D’Agua, Dionisio and Galileia. Text about the Mobile ISC in Dionysus for spontaneous local radio broadcasting.
An invitation was printed and a WhatsApp communication was made for a meeting between the Dialogue team and the community of Ipaba do Paraiso (Santana do Paraiso) to deal with fishing and other income-generating opportunities. A newsletter was prepared to provide accountability on the main topic of the meeting, as well as presenting commitments made for the next meetings. The newsletter, in addition to being shared via WhatsApp, was also printed and hung in three public spaces in the community.

A preparatory meeting was held for the 3rd Meeting on Fishery in the River Channel and Mid Doce River territories, with alignment on demands related to the PIM and Emergency Financial Aid to define positions. Participation in the meeting held on 8/14 in Ipatinga. The meeting was registered (photo and summary) for sharing with the community and digital media.
A WhatsApp communication was created for a meeting with fishermen from the community of Ilha do Rio Doce (River Doce Island), in the municipality of Caratinga. WhatsApp Content creation, highlighting the central topics of the meeting and commitments made for upcoming meetings.

A WhatsApp communication was created, summarizing the meeting between the Dialogue team and fishermen from the community of Plautino Soares, in Sobralia, highlighting the central topics of the meeting and commitments made for upcoming meetings.

WhatsApp communication and printed invitation for the meeting between the Dialogue team and fishermen from Ipatinga.

Amendments were made to a presentation of Renova Foundation data, cutting a part about the River Channel territory and the municipality of Timoteo, for an Institutional Relations meeting and participation in the meeting in Timoteo (with mayor and Secretary of Planning) about ​​Renova's activities.

Edited the institutional presentation for the Institutional Relations meeting in Bom Jesus do Galho - Develop the Doce River meeting.

Meeting between the Doce River Channel team and representatives of BrazilFoundation about the NGO’s projects in the territory.

Diagram presentation and participation in a meeting with teachers and secretaries of Galileia regarding the programs taking place in the region.

A third meeting was held with journalists, with the presence of President and CEO of the Foundation, Roberto Waack, and BDMG 's Business Director Carolina Duarte.

The main proactive press releases this month were on: the Juparana Lagoon, adoption fair, Doce River Compete fund, resettlement, Senai training funds, Governance of the Foundation, agreement for local contracting in Mariana.

Main reactive positions: Juparana Lagoon, indemnification of fishermen in the Linhares region, cracks in homes in Barra Longa, tailings toxicity study at the river mouth, biodiversity monitoring.

Ombudsman’s Office

In August, the Ombudsman's Office continued handling the tickets (ensuring proper registration, qualification, urgency and response to complaints and denunciations regarding repair and remediation processes), in addition to the following activities:
Clarifications on the forwarded denunciations regarding possible committed illicit acts so that the competent bodies can evaluate the adoption of suitable legal measures;
Further verifications on denunciations of improper granting of financial aid and possible irregularities in the indemnification processes;
Improvements to the work flow, forwarding the complaints made through the Customer Service Channels to the Ombudsman's Office; Providing support in the process of drawing up the announcement for hiring the General Ombudsman - TAC Governance.

Review of the contract with supplier to implement improvements to the Ombudsman's Office service processes. The Ombudsman's Office attended the meeting with leaders of the fishing community of Minas Gerais and provided clarifications. Initiation communication plan of the Ombudsman's Office. Alignment on Human Rights & Ombudsman's Office for Information and Service Center (ISC) teams. Alignment with the FGV on the activities of the Ombudsman's Office.

Customer Service Channels

Proposition of Action Plan on how to deal with major issues, together with the programs, generated from calls received through customer service channels;
Implementation of actions for handling tickets classified as "not located" in the Register;
Analysis, review and reopening of completed tickets of the Integrated Register with non-conclusive answers to those affected. There is no longer a backlog of inconclusive answers related to this Program;
Completion of the 2nd active contact campaign to report on the granting of new financial aid (in total, about 2,300 people were contacted);
Provided support to the Financial Aid migration process - from Alelo card payment to bank account -, in the municipalities covered by the Program (Channel, Mid Doce, Lower Doce and Doce River mouth), for localization and mobilization of people not located by its staff; collecting migration cases at the ISCs and forwarding the documentation to the Program, through tickets in the SGS system;
Periodic meetings with representatives of the Registration, Mediated Indemnity and Financial Aid Programs to propose and accompany actions for more qualified responses to those affected;
Awareness and daily follow-up with the focal points of the Programs so that the tickets are effectively updated in the SGS System, to the extent that the evaluations of the cases are done by the focal points and the demand is solved.

Training the 0800 and CIA Linhares teams in monitoring and handling (when applicable) tickets opened related to the issue of the Pequeno river and Juparana lagoon barrier.

Dialogue

Territory 1 - Mariana

As part of the resettlement process of the Bento Rodrigues community, architects hired by the Renova Foundation are visiting affected families to jointly design the new housing project. All visits are accompanied by a member of the Social Dialogue Team or the Resettlement Relations team in order to present the process and the architects to families, ensure that information is passed on in a clear way and agreements are made in a transparent manner. Throughout this month, the Social Dialogue Team accompanied twelve visits. This month, there was also a meeting with the Bento Rodrigues Working Group to present a proposal and to discuss the methodology for designation of the projects that involve the public facilities for the families of the community.

Throughout July, the Social Dialogue Team participated in five meetings with the Working Group of Paracatu de Baixo to discuss topics related to the community. Among the points discussed were: the support criteria for rural residents of the community regarding the reparation of the right to housing , presentation of the results of Phase 4 of the workshops and the consolidated map of the conceptual project, as well as the development of the next steps for validation of the resettlement project with the community. There was also a visit to the property where the temporary school of Paracatu de Baixo will be relocated, in the town center of Mariana, with the objective of presenting the progress of the construction works to the teaching staff, school community and the Technical Advisory Body, and reaffirm the term of delivery. There were also two major mobilization campaigns: a) Mobilization of all households that were physically displaced to participate in the Interdisciplinary Working Group on Housing Rights on 08/01. The Technical Advisory Body of the affected parties - Caritas - was responsible for the mobilization of the rural farmers. b) Reaching out to families with properties on Rua Furquim street that were not directly impacted to schedule precautionary inspections. Such inspections will be carried out in all properties that are on the route where vehicles and equipment will pass related to the resettlement works and other works under the responsibility of Renova.

Participation in two meetings of the Working Group on Housing Rights (07/05 and 07/18). The meetings involved representatives of the Prosecution Service, District of Mariana, Commissions of Affected Parties, Technical Advisory Body and other affected persons of the municipality. Among the main points on the agenda are: presentation of the TAC Governance by a representative of the Prosecution Service, discussions on the methodologies of the individual architectural project and public facilities of Bento Rodrigues and possible ways to address specific cases in the collective resettlement process. Families from the rural area that might be served with the family resettlement have reported that, in the face of the lengthy negotiations with the Renova Foundation they will continue discussions on this topic among themselves and with their Technical Advisory Body, and then submit a proposal in this forum. Furthermore, there was a discussion on the importance of a more concrete definition of the moment of adhesion (choice) of the families to any type of support. The Prosecutor indicated that any family that is sure that they do not wish to go to the collective resettlement can formalize their decision for family resettlement or any another possible modality of support.

Throughout the month, visits were made to affected families in Mariana who opted for the reconstruction process - with the delivery of a detailed schedule of the construction works and reinforcement of the commitment of the Renova Foundation with the agreed delivery deadline. In addition, the Dialogue team, in conjunction with the infrastructure team, reached out to the most critical families for clarification regarding reports of non-compliance due to pending actions in their service process, which had been raised during an audit.

Two participatory workshops were held for the construction of guidelines on the use and occupation of the Mariana Technical Information Center ("Casa do Jardim"), involving community leaders and representatives of local entities. The second meeting sought to promote a more detailed designation of the space by the public and an referral of stakeholders to think about the Plan of Occupation and the Pedagogical Proposal. The third meeting aimed to deepen the discussion about educational and recreational activities, workshops, traveling exhibitions, the sale of local products, training courses and other activities to take place in the space.

Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)

On July 17, a General Assembly was held with residents of Barra Longa, mobilized by the local Commission of Affected Parties and Technical Advisory Body, with the purpose of discussing the status and the assistance provided by the Renova Foundation in regard to buildings in the municipality that present structural damages. The Advisory Board presented the results of the collective discussions held with the community. As a follow up, Renova should analyze and present a proposal to assist residents who, according to the Advisory Board, reside in houses with severe cracks and/or have moved on their own account. Later on, on the 26th, a new meeting was held in which the Renova Foundation informed that, according to the precautionary principle and the right to human dignity, it will pay financial support for housing to the families until the causal relation has been proved between the collapse, the works in the municipalities and the status of the houses.

Regarding the resettlement of the Gesteira community, a meeting was held to discuss the local water supply system. The discussions were related to the maintenance of the Beira Rio well, visits of Renova professionals to make the system operational and the need for verification by the public authorities of leakage points in the distribution network. The public that was present made the request to exploit the springs owned by Mr. Selmo for consumption, implementing it with the treatment plant. The Renova Foundation agreed to meet demands for the cleaning and analysis of the quality of the water in the reservoirs, spring and locations that are being supplied by water tank truck.
The communities of Barra Longa, Rio Doce and Santa Cruz do Escalvado were mobilized to participate in the meetings of the "Renewing Landscapes" project. The meetings had the objective to introduce new technologies to rural producers, aiming at the economic and environmental sustainability of properties. The project includes articulations by the NGO WRI, the ICRAF (World Agroforestry Center), Ecological Farm and Renova Foundation.

This month, a meeting was held to continue the participatory construction of the Integrated Action Plan of the Social Protection Program in the municipality of Barra Longa. The meeting promoted the discussion between representatives of the Renova Foundation and the town's Secretariat of Social Assistance.
In the communities of Gesteira (Barra Longa), Santana do Deserto (Rio Doce) and Merengo (Santa Cruz do Escalvado), the Social Dialogue Team mobilized residents to participate in meetings with the Prevention and Civil Defense Center (Nupdec). The action has the objective of forming community centers to react to emergency situations.

Meeting with residents of the communities of Santana do Deserto (Rio Doce) and a group of fishermen from Florestinha (Santa Cruz do Escalvado), to go through information about the cleaning and recovery works at the Candonga Lake (Risoleta Neves HPP).

Territory 3 - Doce River Channel (Vale do Aco) (Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)

In July, visits were made to the local governments of Sao Jose do Goiabal, Marlieria, Corrego Novo, Pingo D ‘Agua, Bom Jesus do Galho, Ipaba, Fernandes Tourinho, Sobralia, Bugre, Caratinga and Sao Domingos do Prata to discuss on issues of public interest, such as basic sanitation, Conservation Units, biodiversity and the "Develop the Doce River" project.

Throughout this month, the program supported the activities of the Mobile Information and Service Center (ISC) in the municipalities of Sem-Peixe, Fernandes Tourinho, Sobralia and Dionisio. The Social Dialogue Team is responsible for communicating with local residents and mobilizing them, as well as providing information and clarifying any doubts of those who visited the Information and Service Center (ISC). The objective of the activity is to guarantee the population's access to information about the process to repair and compensate for the impacts, especially the people who live far from the physical service centers of the Renova Foundation.

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

In July, the "2nd Participatory Workshop for Customization of the Conceptual Project of the Technical Information Center of Governador Valadares (CIT-GV)" was held. The purpose of the meeting was to present and discuss the proposed implementation and guidelines of the Center, as well as to discuss the next steps of community involvement in this process. The public was composed of representatives of local government, organized civil society and community leaders.

Throughout this month, the weekly meetings with the Naque Residents Committee continued. The four meetings held sought to provide information and clarify doubts of the community regarding the actions implemented by the Renova Foundation in regard to the reparation process, with emphasis on the progress of the indemnification processes related to water shortages (PIM DA) and subsistence fishing and agricultural activities (PIM DG).
The Social Dialogue Team held a meeting with young people of Periquito, to initiate the activities of the project "The Future of the Doce River is You". In addition to presenting the content of the project, it aimed to promote the engagement of local youth to participate in the project. The Social Dialogue Team was responsible for mobilizing the target audience and monitoring the meeting.

Meetings were held with leaders and groups of fishermen from the municipalities of Belo Oriente, Galileia and Periquito. The meetings’ objective was to go through information addressed at the Second Meeting with Leaders of the Fishing community, held in Governador Valadares in June 2018, and to create the opportunity to hear any requests of local leaders and clarify their doubts.

Throughout this month, the program supported the activities of the Mobile ISC in the municipality of Periquito. The Social Dialogue Team is responsible for communicating with local residents and mobilizing them, as well as providing information and clarifying any doubts of those who visited the ISC. The objective of the activity is to guarantee the population's access to information about the process to repair and compensate for the impacts, especially the people who live far from the physical service centers of the Renova Foundation.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)

In July, a workshop was held with representatives of the Baixo Guandu Municipal Department of Social Assistance to construct the Renova Foundation Action Plan for Social Protection in the district. The Renova Foundation will forward data about the municipality to local authorities, to continue the discussions in a new meeting.

The Dialogue Team held a meeting at the Mascarenhas Residents' Association at the request of the Association's president and vice-president. The meeting aimed to clarify doubts about the Emergency Financial Aid Program, as well as other Renova Foundation actions in the district related to cultural investments.
In July, a meeting was held with representatives of public authorities of Aimores and the Autonomous Water Sanitation Service (SAAE) for discussions regarding the investment in the sewage network in the municipality. Another meeting on the same subject was held with the Santo Antonio do Rio Doce Residents’ Association. The discussions were on the covering up of wells in the district and permanent water withdrawal to supply the municipality.

The Dialogue Team held meetings with the Itueta Residents Committee and representatives of the Association of Fishermen and Workers of Aimores (Apetra), in order to clarify doubts about the assistance to fishermen from these districts, especially regarding the criteria related to subsistence fishing activities.
In Resplendor, a meeting was held with representatives of the Residents’ Association of Vilapora to clarify and discuss the Integrated Registration and Mediated Indemnity programs. In addition, a meeting was held with the Residents Committee of Resplendor, to identify demands in relation to the Water Supply and Alternative Water Withdrawal Program.

As for the "The Future of the Doce River is You" project - carried out by the Renova Foundation in partnership with Instituto Elos - the Social Dialogue Team mobilized the public and accompanied the event with representatives of the Municipal Secretariats of Social Assistance and Education of Aimores. The project reached its third phase, which involves greater engagement of public authorities, as well as availability of materials and equipment for use in the district. In addition, throughout this month, the project was presented to residents of Santo Antonio do Rio Doce (Aimores) and in Baixo Guandu the selection of participants took place.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus, Conceicao da Barra, Fundao and Serra)
In July, meetings were held with the communities of Itaparica (Aracruz), Vila do Riacho (Aracruz) and Barra Nova Norte (Sao Mateus) to inform residents about the payment method of the Emergency Financial Aid, which changed from Alelo card to bank deposit.

There were further discussions on the impacts suffered by fishermen living in Serra and shrimp fishermen in Praia do Sua (Vitoria). The meetings were held with the people who make up the Working Groups formed for these issues, seeking to deepen the understanding about the impacts suffered and the construction of actions adapted to each reality.

In the community of Gameleira (Sao Mateus), a meeting was held with the community to start elaborating the pricing policy for the seafood fishermen of the municipality. The meeting also made it possible to clarify doubts about the actions of Renova Foundation repair programs. The main focus was on Registration, Indemnification and Financial Aid, however issues related to environmental damage were also highlighted.

In July, a workshop was held with representatives of the Linhares Municipal Department of Social Assistance to create the Renova Foundation Social Protection Action Plan for the district. In addition, a meeting was held with the Social Assistance Department of Sooretama, for the delivery, by the municipality, of the proposal for the Social Protection Reparation Plan.
Meetings were held with the community in the municipalities of Sao Mateus and Linhares to inform those affected about various issues related to the work of the Renova Foundation. In Sao Mateus, there was a meeting to discuss the impacts on the tourism sector (in the community of Guriri), to understand the change requests for registrations (Barra Nova Sul) and to clarify the actions of the Renova Foundation (Fazenda Ponta). Whereas in Linhares, there were follow-up meetings regarding the Projects in the River mouth region and, in Povoacao, there was a meeting with the Department of Education and School Council to present the project for renovating and adjusting the school in de community.

In the municipality of Aracruz, there was a meeting with leaders of Santa Cruz to clarify the activities of the Culture, Sports and Recreation Program. In the community of Barra do Riacho, the Social Dialogue Team attended the meeting of the Instituto Elos with Public Authorities and local leaders to present and clarify the "The Future of the Doce River is You" Project.

Institutional Relations

ComeSee Program - Experiences in the territories

Number of visits made from August 2017 to July 30, 2018 - 59 technical and institutional visits.

Total number of visitors during the period (August 2017 to July 30, 18) - 1,088 people - 87 institutions

Institutional Events

Institutional events are those for which the Renova Foundation is invited to participate either through a lecture, sponsorship/support or as a guest.

Events in which the Renova Foundation participated

Date: Event Participation

07/19/2018 5th Forum of Mayors Invitation to participate as a speaker

07/23/2018 Agenda BDMG - Program for Sewage Collection and Treatment and Destination of Solid Waste/TTA Invitation to participate as a speaker

07/25/18 to 07/27/2018 Start Connecting! Invitation to participate at the Judges Table

07/26/2018 to 07/29/2018 Congress of Public Health Invitation to attend as audience

07/28/2018 Minas by Moonlight - Mariana Invitation to the event

Communication

In Mariana, in July, a meeting was held with the Commission of Affected Parties of Bento Rodrigues and Paracatu de Baixo, in order to listen to their thoughts on the Communication of the Renova Foundation. An action plan to address the issues raised is in progress.

Distribution of edition 3 of the Mariana newspaper, o Voz da Comunidade (Voice of the Community). In Barra Longa, the finalization of the edition of the Terra da Gente newspaper, with the approval of the material on Health, based on the most recent definitions of the Technical Board (Human Health Risk Study).
In preparation for the Assembly on houses in Barra Longa with cracks, on July 17, scheduled by the Committee of the Affected Parties, the Communication team made use of the information consolidation process of the programs for the elaboration of answers to the questions of the community, previously mapped by the Dialogue Team.

Also in Barra Longa, the Communication team participated in an initial training for teachers regarding the “Barra Longa - Present to Future, Healthy” Project, in partnership with the CPCD, in order to establish contents and promote alignment between the partner and communication team for the dissemination of the actions of the project.

In Ipatinga, the participation in alignment meetings on the Integrated Territorial Plan (ITP) and on communication actions in the territory was an important achievement. The ITP is an instrument that will guide the integral reparation process and will be developed in all territories, with the Doce River Channel as a pilot.

Critical points and performance of the Renova programs were also collected in the Doce River Channel territory, based on a reading of the Context Understanding - Engagement Report (June/18), in order to list points related to the Communication.
The proposal is to use this as a base for the planning of actions.

In the River Mouth region, a plan of action was elaborated resulting from the meeting of the Communication Group held in Areal, in which participants evaluated the first months of the joint elaboration of the newspaper Voz da Foz (The Voice of the Mouth Newspaper). Content determination started for the fourth edition of the Newspaper Voz da Foz. A meeting on the River Mouth projects was attended in Regencia and a communication and poster were created for the meetings of the projects in Regencia and Povoacao.

Layouts for street posters were prepared for Regencia, Povoacao and ISCs in Linhares. The Communication Plan for the River Mouth Territory was prepared, which is now being validated and implemented.

In the weekly radio program, in July, five different programs were broadcast for each territory, totaling 12 programs this month, on more than 20 radios stations in 39 municipalities in Mariana and Regencia.

One hundred and ninety-six people participated in the program of experiences in the territories - ComeSee -, among employees of the Renova Foundation and the following organizations: Turma da Arvore and FGV-SP, local press, Plant-for-the-Planet, UFMG, Municipal Government of Mariana, French Embassy, Guaracy Silveira Technical School, Agua Viva Project and Boy Scouts.

To increase the integration and alignment of the Communication team, a team meeting was planned and held on July 9 and 10.
Creation of WhatsApp communication for the Mobile ISC in the communities of Penha, Fernandes Tourinho, Belem Reverse, Baixa Verde, District of Dionisio, Sem-Peixe, Plautino Soares and Meleiras communities. Production of text/release on the Mobile ISC in Baixa Verde, District of Dionisio, for local radio.

An alignment meeting was held to prepare the Ombudsman's Communication Plan.

With the objective to account for the reparation process and inform society, a second meeting was held with journalists, with the presence of Roberto Waack, Head of the Foundation; Leonardo Gandara, legal manager; and Claudio Boechat, coordinator of the Advisory Board.

The main proactive publications this month were the articles by Bianca Pataro, in Fara de Sao Paulo, and Jose Carlos Carvalho, in O Tempo, the design process of the Bento Rodrigues houses, the professional courses in Mariana, training on environmental risks in Barra Longa, Rio Doce and Santa Cruz do Escalvado.

The main reactive positions were on the Juparana lagoon, sanitary sewage in Regencia, compensations and provisioning of resources by Vale.

Ombudsman

In July, the Ombudsman’s Office continued the process of managing the tickets (ensuring proper registration, qualification, urgency and responses to complaints and denunciations regarding the repair and remediation processes), besides the following activities:

• clarifications on the forwarded denunciations regarding possible committed illicit acts so that the competent bodies can evaluate the adoption of suitable legal measures;

• After forwarding the denunciations, the Ombudsman’s Office learned about the arrest of the fisherman Mr. Marcelo Guimaraes by the Civil Police/Ponte Nova for the crime of larceny;

• verification of denunciations of improper granting of financial aid and possible irregularities in the indemnification processes;

• improved monitoring of complaints and denunciations together with the technical areas (in particular, with the focal points of the PIM, AFE and Registration);

• initial support provided to hiring process of Head of the Ombudsman’s Office - TAC Governance;

• revision of scope and contract with supplier to implement improvements in the Ombudsman’s Office service processes;

• dissemination of the Ombudsman’s Office: updated website, internet search; poster and WhatsApp communication (ISCs, PIM Offices, CRAS); training ISC teams.

General Numbers

In July 2018, 333 tickets were opened with the Ombudsman's Office related to the impacted communities. It should be noted that there was a significant increase in the number of tickets opened in July, which was much higher than the average of 228 tickets/month (2nd quarter 2018).

In July, 35% of the tickets registered at the Ombudsman's Office were anonymous.

In July, 41% of the tickets were registered through an agent of the Ombudsman’s 0800 line. It is noteworthy that this month, the Ombudsman's Office received 127 complaints, which were forwarded by the customer service channels.

In the consolidated typology of July, 62% (207) of the open tickets refer to complaints regarding the processes and deadlines of the Renova Foundation, alleging lack of predictability, transparency, accessibility, slowness and/or non-compliance with the procedures. The vast majority of complaints are related to the deadlines and processes for registration, financial aid and indemnification (PIM) programs. In these cases, the Ombudsman performs an initial assessment and qualification of criticality, which take into account criteria such as the evidence presented, the recurrence of the manifestation and situations of vulnerability.

When pertinent, the Ombudsman’s Office asks for clarifications from other areas of the Renova Foundation, who proceed with the inspection of the protocols of their processes to verify the compliance and provenance of the request. If any inconsistencies are identified, the issue is handled by the program in agreement with the Ombudsman's Office;

The Ombudsman concluded an accumulated total of 78% of the complaints and denunciations.

Of the total of 126 tickets completed in July, 38 are related to that month, 35 tickets did not qualify for processing (insufficient data and/or out of scope), 83 were completed (24 non-justified and 59 justified).

As of July 31, 2018, 592 tickets are being handled by the technical areas.

Customer Service Channels

Biweekly meetings with representatives of the Mediated Indemnity and Financial Aid Programs to define and supervise actions for more qualified responses to those affected.

Update of the tickets based on the database of people that were already indemnified - review of tickets in process (active contact with 1,045 people).

There is active contact with affected parties (in progress) to inform about newly granted financial aid, according to the guidelines and database provided by the Program (2,395 people between June and July).

Improvement of the work flow of complaints, Customer Service Channels x Ombudsman's Office, for handling socially vulnerable cases and possible cases of negligence related to non-compliance with agreed deadlines between Programs and those affected.
Identification and handling of important liability issues in order to equip the Programs with the definition of priority actions.

Creating awareness and daily follow-up with the Programs, so that the tickets are effectively updated in the SGS System, according to the evaluations of the cases carried out by the focal points and resolved tickets.

Mobile ISC actions in Espirito Santo and the Doce River Channel:

● from July 16 to 20, 2018, on the Praia do Sua beach, in Vitoria /ES, an action was organized by the Mobile ISC directed to the professional category of shrimp fishermen. The action was planned in the Working Group of shrimp fishermen, which includes the participation of the Public Defender's Office of Espirito Santo, Fishermen's Union, MAB and Renova Foundation (professionals of the Dialogue, ISCs, PIM and Resumption of Fishing Activities teams). The agents of the ISCs of Colatina, Resplendor, Sao Mateus and Povoacao were also present and, during the week, there were 262 in-person attendances. The most common subject was Integrated Registration. Critical cases have been identified and will be taken up for discussion at the next meeting of the Working Group, scheduled for August 6, 2018;

● the Mobile ISC was also present in the Quilombola Community of the Degredo district, in the municipality of Linhares/ES, on July 26, 2018. The main objective was to assist the population of Degredo that does not fit into the quilombola profile. In all, the team, formed by agents of the ISCs of Sao Mateus, Povoacao and Colatina, assisted 90 people. The action was agreed upon in the last meeting of the Technical Board of Indigenous and Traditional Peoples and Communities, which was held in the community;

● the municipality of Conceicao da Barra/ES also received the Mobile ISC on July 31, 2018. This action is part of a permanent agenda of attending to the public. In total, 65 cases were attended to;

● The districts of the Doce River Channel - Bom Jesus do Galho, Periquito, Senhora da Penha (Fernandes Tourinho), Plautino Soares (Sobralia), Sem-Peixe and Dionisio - 208 people were also served by the Mobile ISC, as detailed below:

Date District Total number of tickets Total number of people attended

07/11/2018 Bom Jesus do Galho - Doce River Channel 72 59

07/12/2018 Periquito- Mid Doce River 53 49

07/17/2018 Fernandes Tourinho - Senhora da Penha - Doce River Channel 8 8

07/18/2018 Plautino Soares - Doce River Channel 9 8

07/19/2018 Sem-Peixe - Doce River Channel 20 15

07/27/2017 Dionísio - Doce River Channel 72 69
Total 234 208

Training:

a) 0800 and Contact Us Agents
In addition to the routine work, focused on monitoring the provided support, which includes constant assessment, constant learning and rotating, the 0800 and Contact Us agents participated in five training sessions aimed at deepening the content of Renova's programs through improving the classification of the tickets according to respective subject, besides being prepared for qualified handling of the questions related to the community of Degredo (Linhares/ES).
The SGS system - used for registration and follow-up of tickets - was also on the agenda in July. The agents participated in a retraining to use the system.
There was also the opportunity for the group to receive practical retraining focusing on an empathy and cordiality-based service without losing the firmness, security and ability to circumvent objections when necessary.
They also worked, in two occasions, on the engagement, interaction, team atmosphere and coexistence in the work environment.

b) ISC of Mariana
The agents of the ISCs of Mariana and Barra Longa participated in online training on ethics and respect among people, in order to present the concept of values and its applicability in the work environment.
Representatives of Renova's Ombudsman and Human Rights departments shared with the ISC agents of Mariana, Barra Longa and Santa Cruz do Escalvado the importance of the aspects of each citizen's life and their actions within the society in which they live.
In addition, the ISC agents of Mariana participated in the Interdisciplinary Working Group on Housing Rights, held on July 18, 2018. The Group's proposal is to bring the agents closer to the aspects of the resettlement, contributing to a more information-rich, more objective and efficient service.
Planned Actions:
▪ active contact with people who requested to be registered as of January 2018, in order to forward updated information about the process and the new deadlines (waiting for information on the Program);
▪ provide support to teams of the Information and Service Centers (ISCs) for contacting and identifying persons whose entry in the Registry states “not located”, but who already reached out to the customer service channels;
▪ active qualified contact with persons who have not yet been indemnified and do not fit into the policies of fishermen currently in force, according to the positioning in the validation phase;
▪ active qualified contact with the persons who have not yet been indemnified and do not fit into other policies currently in force, according to positioning to be defined.

Territory 1 - Mariana

This month, there was institutional communication involving the Bill to guarantee the donation by the Municipal Government of a piece of land, Lavoura, to Renova.

In Paracatu de Baixo, more workshops were held for the construction of the Resettlement Project of this site. The periodic meetings with the working group of this municipality were also resumed, for the discussion of topics related to the community.

Renova also participated in meetings of two other working groups. In Bento Rodrigues, during two meetings, it was possible to collectively construct the methodology for the elaboration of the individual housing projects for the resettlement. The meeting of the Working Group on the Right to Housing continued with the discussions related to the guidelines of assistance to families in physical displacement.

In the rural part of ​​Mariana, two meetings were held this month. The first one was intended to discuss only the cases that involve reconstruction. The second had the objective of talking about the family resettlement process.

Representatives of this program also met with the Commission of Affected Parties, Technical Advisory Body, Municipal Government of Mariana, Municipal Council and the Secretariat of Towns and Regional Integration (Secir). The purpose was defining the stages and milestones for the resettlement, creating the work plan together and defining the time
frames.

Renova also talked with the Camargos community about how the group used the existing waterfall in the region. In addition, a participatory workshop was held this month to present the Mariana Technical Information Center ("Casa do Jardim"). This event was attended by community leaders and
representatives of public authorities, the academic field and the Commission of Affected Parties.

Furthermore, there were visits to the rural properties for their identification or to give feedback on demands. Another objective was to elaborate the Individual Animal Reproduction Plan.

Territory 2 - Upper Doce River

In June, three meetings were held with the Gesteira community. The objective was to define agreements related to the resettlement and other reparatory actions in the town.

This month, the Community Center for Culture and Development (CPCD) held four meetings for the development of the project "Barra Longa: Present to Future, Healthy”. The initiative’s intention is to involve young people and adults of the municipality and reflect on possible futures for the town.

In Barra Longa, the Dialogue team participated in three meetings focused on supporting the implementation of actions of the Prevention and Civil Defense Center (Nupdec). In Rio Doce and Santa Cruz do Escalvado, meetings were held with representatives of the Municipal Civil Defense to discuss the creation of the "Risk Management Committee".

Representatives of the program were also in contact with subsistence fishermen and placer miners of Rio Doce and Santa Cruz do Escalvado. This way, the group could learn more about the process of creating auto-recognition lists and ask questions. They were also able to talk about the possibility of new concessions for the Emergency Financial Aid.

Renova also assisted during the process of mobilizing those impacted from Barra Longa, in order to have them effect the migration of the type of payment for the Emergency Financial Aid, from the operator Alelo to their personal bank account.

In addition, the Social Dialogue team worked in conjunction with the Sebrae-MG teams in the three municipalities of Upper Doce River. The group met individually with owners of micro and small businesses that were impacted. The objective was to present the proposal for technical support and to begin the elaboration of plans of action, to guarantee the resumption of the economic activities.

In Rio Doce and Santa Cruz do Escalvado, the Social Dialogue team presented the project "The Future of the Doce River Is You" to residents of impacted communities.

In Rio Doce, a follow-up of the detonation actions for quarry dismantling was also carried out at the Floresta Farm.

Territory 3 - Doce River Channel (Vale do Aco)

Program representative were present during the definition of the Mediated Indemnity Program (MIP) policy with those affected, to ensure that the initiative encompasses all categories. Whereas fishermen from the territories of the Doce River Channel and Mid Doce River this month participated in the 2nd forum focusing on them. The objective was to inform, clarify doubts and present the agreements for the indemnification process regarding the fishing activity in the region.

In addition, small rural property owners from Sobralia, Fernandes Tourinho, Bugre and Ipaba participated in meetings with the Renova Foundation staff. They had the opportunity to meet and talk about the proposal for technical assistance and rural reach (ATER), which will be carried out by the Foundation.

In Caratinga, Sao Domingos do Prata and Raul Soares, the project "Develop the Doce River" was presented to representatives of local trade associations. This initiative was also presented to representatives of the local governments of Fernandes Tourinho and Dionisio.

Progress was made with another project this month: "The Future of the Doce River is You".
Renova held meetings with youth groups from Reves do Belem (Bom Jesus do Galho) and Ipaba to select participants for this initiative, which is done by the Foundation in partnership with Instituto Elos.

In June, other meetings were also held with residents of the communities of Senhora da Penha (Fernandes Tourinho), Reves do Belem (Bom Jesus do Galho), Sao Lourenco (Bugre) and Plautino Soares (Sobralia). During these meetings, the population was able to
obtain information and ask questions about the criteria for the subsistence fishermen through the Mediated Indemnity Program (PIM).

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

The Movement of Parties Affected by Dams (MAB) held meetings with residents of Periquito and Naque to talk about the Transaction and Conduct Adjustment Term (TTAC) and the technical assessments.

A meeting was also held in the district of Cachoeira Escura (Belo Oriente). The objective was to establish agreements related to water supply and compensation of costs made for drilling artesian wells (done by the affected people themselves). During the meeting, the group also talked about MAB’s advice for producers not to plant or use water due to possible contamination.

In addition, a 2nd forum was organized with fishermen from the territories Mid Doce River and Doce River Channel. The intention was to inform, clarify doubts and present the agreements related to the indemnification process regarding the fishing activity in the region.

The following meetings also took place:

● 2nd meeting of the Advisory Board, with participation of those affected in the municipalities of the Mid Doce River territory;
● 1st Participatory Workshop for Customization of the Conceptual Project of the Technical Information Center of Governador Valadares (CIT-GV);
● Presentation of the project "The Future of the Doce River is You" in four meetings;
● Presentation of the program "Develop the Doce River" to micro and small business owners from Cachoeira Escura (Belo Oriente) and Naque;
● Presentation of the project Payments for Environmental Services (PSA) to rural producers from Galileia and Periquito.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)

Renova organized informative meetings with rural producers of Pancas, Colatina and Marilandia on the actions carried out by the Permanent Preservation Areas (PPA) Program and the Springs Recovery Program. Another objective was to provide details and clarify doubts about the criteria and requirements of the Payment for Environmental Services (PSA). The idea was to encourage this public to participate in the initiative.

During the month of June, meetings were also held with representatives of the Association of Old Trash Scavengers and Sand Harvesters from Baixo Guandu (AVEC), Association of Trash Scavengers and Sand Fishermen from Aimores (ACAA) and Association of Sand Harvesters and Transporters from Resplendor (ARTTA). In these meetings, Renova learned in detail about the productive activities of each group.

In addition, three meetings were held with representatives of the Itueta Residents Commission. There, the team provided information, clarified doubts and deliberated on the programs Water Treatment and Alternative Water Withdrawal, and Sewage Collection and Treatment, focusing on the negotiations related to the construction of an water pipeline in the municipality. The technical conclusions related to the analysis of the fish collected in the municipality was also presented and the panorama of the conservation actions of aquatic fauna and terrestrial flora and fauna was discussed.

The Social Dialogue team held two other meetings to present the project "The Future of the Doce River is You". Residents of the communities of Vila Crenaque (Resplendor) and Maria Ortiz (Colatina) participated in these meetings.

During this period, the group also supported the process of mobilization of those impacted in the territory so that they effected the migration of the type of payment of Emergency Financial Aid, from the operator Alelo to the personal bank account.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)

During the monthly meeting held in Povoacao e Regencia (Linhares) in June, the community was able to inform itself and ask questions about the progress of the specific projects destined for the region of the mouth of the Doce River.

Three other meetings were held this month:

● The working group of Povoacao (Linhares) structured a proposal to assist the fishermen of the community;
● The working group of shrimp fishermen, residents of Sua Beach, Vitoria (ES), also came together;
● Renova also met with surfers from Regencia (Linhares) to listen to their demands and start discussions to construct a work plan related to the repair of the impacts caused to this activity in the region of the Doce River mouth.

Whereas the residents of Aracruz were able to follow in loco the water monitoring work carried out by the Renova Foundation in the municipality during a visit to the Caboclo Bernardo Canal region.

The Social Dialogue team also made individual visits to the 42 families of Sooretama. They were considered impacted by the Pequeno River barrier. The group also supported the process of mobilization of impacted people from São Mateus and Linhares to ensure that they effected the migration of the type of payment of Emergency Financial Aid from the operator Alelo to the personal bank account.

Institutional Relations

Renova met with representatives of the state and federal spheres of the INSS (Social Security). At the time, a channel of direct contact with the institution was created to guarantee the quick solution of any problems. Representatives of the Mediated Indemnity
Program (PIM) also received guidance on the best procedures to be followed in this process.

In the period, agreements were signed with Cemig related to the distribution line from Mariana to Bento Rodrigues and to the extension of the distribution network to Magalhaes school in Mariana (Pisciculture Project), in addition to other demands.

The group also worked on scheduling meetings with secretaries of state to discuss the Bento Rodrigues licensing process.

The following meetings were also held:

● Between the Espirito Santo Institute of Research, Technical Assistance and Rural Extension (Incap) and representatives of the Renova reactivation programs of productive activities for fishermen and rural producers. The objective was to define the scope of the joint work plan between the programs and Incaper, in Espirito Santo;
● In the Commission on Human Rights and Minorities, to present the report developed by the Renova Foundation on the issues raised at the last public hearing held in the Chamber of Deputies;
● With federal deputy Paulo Foletto (PDT-ES) to update the initiatives carried out by the Foundation and presentation of the same report mentioned above;
● With the Committee on the Environment, to present this report and forward it to Federal Representative Nilton Tatto (PT-SP);
● With federal deputy Leonardo Monteiro (PT-MG) to render accounts. This political representative has a strong electoral base in the region of Governador Valadares;
● With the Espirito Santo State Court of Accounts, Espirito Santo State Development Bank and the Espirito Santo State Prosecution Service - CAOA. In this meeting, the group discussed the creation of an inter-institutional working group for strategic alignment and definition of the work method, with the objective of monitoring and supervising the actions that will be carried out within the sewage collection and treatment program. Another meeting was held at the Minas Gerais State Court of Accounts;

● With the Head of the Federal University of Espirito Santo (UFES). The objective was to guarantee the leveling of information and provide clarifications about the competition process related to epidemiology.

Renova also guaranteed its participation in:

● The National Third Sector Event (ENATS);
● The Degraded Areas Event, organized by Vale;
● II Brazilian Conference on Ecological Restoration.
In addition, the 49th visit of the ComeSee Program was held, this time with educational institutions and the Plant-for-the-Planet movement. This way, the initiative totals 909 participants.

Renova also participated in an animal adoption event, in partnership with the Patio Savassi mall, located in Belo Horizonte (MG).

TABLE

Institutional Relations: Mariana

The following works took place this month:

● Institutional support in the conversations of paralelo Rio Doce with the Municipal Government of Mariana;
● Provided communication support for the dairy project;
● Intermediation during the definitions of the georeferencing project, intensifying the relationship with the Mariana town council;
● Communication with the municipal government to guarantee the hiring of support teams for the Secretariats of Works, Social Assistance and Health;
● Acceptance by the Municipal Government of the proposed landfill;
● Working meeting with the River Basin Committees and other bodies for the management of water resources.

Customer Service Channels

In this area were accomplished:

● Training for the 0800 and Contact Us Teams;
● A total of 306 visits by the Itinerant CIA, in the state of Espirito Santo;
● Collection of data to support the construction of the fishing program policy. The activity was conducted by the Customer Service team;
● Bringing closer the Renova Foundation Ombudsman's Office and the 0800 and Contact Us service. This fact represents a great step forward in the unification of service processes.

Ombudsman

In June, the Ombudsman continued the process of managing the tickets, ensuring their proper registration, qualification, response time and answers to complaints and denunciations on the repair and remediation processes.

The following activities were also carried out:

● Improvements in the monitoring of complaints and denunciations in the technical areas, especially focused on the PIM, AFE and Registrations.
● Revision of scope and contracting of suppliers to implement improvements in Ombudsman service processes;
● Forwarding of complaints that indicate the committing of possible illegal acts and meeting with competent external bodies;
● Mapping of processes and elaboration of Ombudsman procedures;
● Elaboration of the quarterly report of the Ombudsman's Office and analysis of the indicators by territory;
● Presentation of the Ombudsman's Office to Technical Board (TB) of Communication, Dialogue and Social Participation and also during the meeting of the Interfederative Committee (CIF);
● Review of information related to the Ombudsman foundations listed in the document defining the Communication, Participation, Dialogue and Social Control Program. The analysis was made based on the definitions of the Technical Note of the TB of Communication, Dialogue and Social Participation;
● Presentation and alignment meeting with the Ombudsman of the Inspector General’s Office;
● Ombudsman dissemination actions: updates to the website and search tool; radio programs (Mariana, Governador Valadares and Doce River Mouth), poster and WhatsApp message (about CIAs, PIM Offices, CRAS); training of Customer Service Channels and Contact Us teams (with the participation of 120 attendants).

General Numbers

In June, 389 tickets were opened by the Ombudsman’s Office related to the affected communities. The number represents a significant increase in total registrations, compared to the average of 75 tickets per month (referring to the first quarter of 2018).

Of this total:

● 43% of the registered tickets were made anonymously;
● 28% of the tickets were registered by the 0800 operators. Regarding this issue, it is also important to note that the Ombudsman also received 117 complaints forwarded by the Customer Service Channels;
● 52% of the open tickets refer to complaints about the processes and deadlines of the Renova Foundation. Among the problems mentioned are lack of reliability, transparency, accessibility, slowness or non-compliance with procedures. The majority refers to the deadlines and processes of the registration, financial aid and indemnification (PIM) programs. In these cases, the Ombudsman's Office conducts
an initial assessment and qualification of criticality, taking into account criteria such as the indications presented, the recurrence of the incidents and if the complaining person is a vulnerable situation.
● The Ombudsman concluded an accumulated total of 83% of the complaints and denunciations.
● Of the 208 tickets completed in total in June, 145 were related to that same month, 43 were not qualified to be handled (because of insufficient data or because they were out of scope) and 165 were completed (28 unsupported and 137 upheld)
● As of June 30, the Ombudsman's Office totaled 391 tickets under ongoing investigation by the technical departments.

Communication with the territory

The following initiatives stand out:

● Realization of the ComeSee Program;
● Renova Radio (Doce River Moment): weekly programming, broadcast on more than 20 radios of 39 municipalities from Mariana to Regencia. In June, 4 different programs were broadcast for each territory, totaling 12 programs;
● Delivery of newspapers in Regencia, Areal and Entre Rios;
● Launch of the Jornada bulletin in Mariana and the River Mouth Region;
● Launch of the Mural Newspaper in Mariana and River Mouth Region;
● Structuring support and organization of the following events, meetings or festivities:
Renewing Landscapes Project, Barra Longa Traveling Movie Theater and workshop on construction, use and occupation of the Casa do Jardim;
● Support during the first collective meeting to construct the concept for the CIT in Governador Valadares and the communication plan on the changes made to the AFE payment process in the same state. It also received advice on the definition of the fauna management flow, to guarantee the approval of the environmental management team;
● Production of graphic materials and products to support the communication process with communities.

Communication with the Press

The following actions were accomplished in this area:

● First meeting with journalists, with the presence of the CEO of the Foundation, Roberto Waack, and technical consultant Jose Carlos Carvalho;
● Dissemination of the signing of the Governance Conduct Adjustment Agreement, with a proactive strategy that ensured high coverage by the national and international press;
● Dissemination of the extended timeframes of the indemnification and changes to the type of payment of the Emergency Financial Aid (AFE);
● Presentation of other themes, such as the biodiversity monitoring program and revegetation results;
● The main proactive disseminations were: meeting with the press, sanctioning of Law 3220 in Mariana, payment of indemnities, courses in partnership with Senai;
● The main reactive positions were: registration of the “Juparana Lagoon”, water pipeline of Governador Valadares.

See below the actions undertaken in each axis:
Dialogue
Territory 1 - Mariana
● Assessed the level of understanding of the main topics in discussion with families in the communities of Bento Rodrigues, Paracatu de Baixo and the Rural Zone of Mariana. The survey showed that 51.4% of the interviewed are dissatisfied with the information regarding the reparative process and with the lack of closer assistance for the families.
● Worked with the Municipal Government and Council to engage in the Bento Rodrigues resettlement licensing processes, the Paracatu conceptual project, the authorization of works on the temporary school of Paracatu and the readjustment of SINE to meet the hiring demands in the municipalities and districts;
● Resettlement process:
- Bento Rodrigues: developed the construction methodology for housing and public facilities projects, conducted meetings with the commission of affected parties, community, community leadership and Renova’s interface areas;
- Paracatu: developed the methodology for the conceptual design of new Paracatu, conducted meetings with the commission of affected parties and community, and interacted with community leaderships and Renova’s interface areas;
- Family Resettlement: developed the methodology for conducting the assisted purchase, conducted meetings in the Rural Zone, and interacted with community leaderships and Renova’s interface areas.
● Managed the interdisciplinary working group for housing, preparation and articulation of internal areas based on a screening of the territory, and report distribution and monitoring;
● Managed demands from the communities impacted by the reparation process, articulation and fulfillment of agendas with strategic leaders from the communities of Aguas Claras, Santa Rita Durao, Monsenhor Horta, Antonio Pereira e Fonseca;
● Engaged in direct action to get closer with the communities through Casa do Jardim and Casa dos Saberes.
Territory 2 - Upper River
● Engaged in dialogue with the community of Gesteira (Barra Longa) regarding the Distribution and Water Supply System for the resettlement;
● Offered informative sessions to provide information and clarify doubts about the engineering reports made in properties in Barra Longa that presented cracks;
● Presented the project and supervised the first visits by Sebrae consultants to support the recovery of micro and small businesses that were impacted;
● Supervised detonation procedures for dismantling the quarry at Floresta Farm and the Provisional Inspection of properties near detonation areas.
Territory 3 - Doce River Channel (Vale do Aco)
● Ensured compliance with Instituto Elos’ work schedules, thus helping municipalities increase their interest in contacting the Renova Foundation;
● Disseminated information on the Working Capital Fund "Develop the Doce River”, by scheduling new meetings with local commercial institutions and increasing proximity with municipalities that did not maintain a close relationship with Renova;
● Held a Community Assembly in the community of Reves do Belem to inform and clarify the criteria for receiving indemnity and assistance to subsistence fishermen through the Mediated Indemnity Program (IMP). 300 people participated in this activity, which had positive repercussion among the fishing leaderships of Minas Gerais;
● Accompanied the technical teams of the Sustainable Land Use Programs on community visits to ask questions about collecting soil samples.
Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)
● Met with the Mayor of Governador Valadares, Andre Merlo, to provide information regarding works on the water pipeline, hiring local labor and contracting local suppliers. These topics were of the interest to the Mayor, who was pleased to learn the information provided and interested in giving visibility to the initiative;
● Engaged in technical and operational interactions with the Senais to offer qualification courses to the local workforce;
● Sought partnerships with assets and local institutions for integrated gains in the territory. Engaged in interactions and technical discussions about the Spring Recovery Program’s work alongside Fiemg and Piracanjuba Dairy, companies which are supplied by small business owners. This initiative has already resulted in two field visits: in the first, the Piracanjuba production manager and technicians visited a property with recovered springs. In the second, Renova's technical and institutional teams visited a Piracanjuba supplier property.
Territory 5 - Low Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)
● Based on the mediation articulated by the Territory’s Management between the fishing representatives and the Indemnity Program, a proposal of an official institutional dialogue between the parties, held in the city of Serra (ES), was presented. The meeting helped strengthen a bond of cooperation between the impacted communities (mainly the fishing communities) and the Renova Foundation. This process enhances the proposition of collective policy-building and indemnification mechanisms with these groups. This process leads to not only an increased listening ability, but also to outlining collaborative solutions, with shared responsibilities;
● Interactions between Infrastructure / Construction teams, Territory Management and Institutional Relations. With that as basis, the Minas Gerais Highway Police was asked to provide support to ensure that tank trucks could bring fuel from Governador Valadares (MG), ensuring the supply of water tank trucks to the locations mentioned above. Meanwhile, supply status was reported to city governments and councils from all municipalities supplied by the water tank trucks on a daily basis. Another relevant action, carried out during this period in partnership alongside public authorities, was the dissemination of awareness campaigns on saving water;
● Strengthened and reinforced dialogue with local, regional and state public agencies (Municipal Governments, Prosecution Service, Police Departments, Municipal Offices, Regional Consortia, Committees, Legislation Councils, Superintendencies, State Offices, etc.). We made this improvement possible by creating the Territory Management team, represented by an Institutional Relations Expert appointed specifically for this section. The goal, with this work, is to provide wide access to information and to involve these actors in the actions and processes related to the collapse of the dam that affect the life of the municipality.
Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)
● Met with shrimp fishermen from Vitoria. This initiative is part of the new phase in creating a damage sheet, which is being drafted in partnership with the Public Defender's Office of Espirito Santo, the Movement of Parties Affected by Dams (MAB), Ibama, ICMBIO and the Renova Foundation. This action is derived from the first meeting held by MAB in Linhares, in March 2018;
● Assembled with representatives of the MAB, CIF, Renova, the Public Defender’s Office and the Federal Prosecution Service in Linhares, on May 22. From the meeting, a series of activities were done in conjunction with the MAB and articulated by the Public Defender's Office of Espirito Santo. This meeting has contributed to tighten relationship between these actors and the Foundation, in addition to improving the attention given to the communities;
● First Stage of the Surfing Championship in Povoaçao. The initiative integrates the River Mouth Projects, conducted in Regencia and Povoaçao. This was the first stage of the circuit, which grants points that count for the Brazilian championship. The event had great turnout both during the championship and in the nightly musical attractions in the community, boosting tourism and fostering the local economy. The next stages will be in Pontal do Ipiranga, in August, and Regencia, in October;
● Met in the community of Entre Rios to work on the damage sheet. This action was also defined in the assemblies held with the Public Defender’s Office and MAB. The meeting took place in the community of Entre Rios, in order to have community participation in the process of improving the damage sheet.
Ombudsman
● In May, the Ombudsman continued to manage the Confidential Channel, ensuring proper registration, qualification, verification and response to complaints and reports regarding the repair and remediation processes by the Renova Foundation. The following activities were also carried out:
- Improving complaint and report monitoring in technical areas (especially with the focal points of PIM, AFE and Registry);
- Referring complaints that indicate possible wrongdoing to relevant external bodies (CGU, PF, PCES, PCMG, MPF, MPMG, MPES, OAB);
- Mapping processes and designing Ombudsman procedures: interfacing with other areas and programs in the Renova Foundation;
- Beginning the drafting of the Ombudsman's report and analysis of indicators and critical cases by territory;
- Presentation of the Ombudsman's Office for Communication, Dialogue and Social Participation;
- Publicizing the Ombudsman: updating site, news releases through different communication platforms with the communities.
● In May 2018, 194 new manifestations were opened in the Confidential Channel, out of which 145 (74%) were related to impacted communities and within the Ombudsman's scope. The total number of events registered in May was also well above the average of 75 records per month (average in the first quarter of 2018);
● The Ombudsman concluded an accumulated total of 89% of the complaints and reports, alongside the plaintiffs. On May 31, 2018, 142 reports were pending replies from the plaintiffs;
● In the consolidated typology for May, 55% (81) of the open cases were related to complaints regarding processes and terms set by the Renova Foundation. The records claimed lack of predictability, transparency, accessibility, slowness and/or non-compliance with procedures. The vast majority of complaints relate to the terms and processes for registration, financial aid and indemnification (PIM) programs. In these cases, the Ombudsman performs an initial assessment and qualifies the complaint's criticality. This work considers criteria such as the evidence presented, existence of previous complaints and situations of vulnerability. When pertinent, the Ombudsman's Office requests clarification from other areas in the Renova Foundation, which should check how the processes were conducted to verify the complaint’s truthfulness and consistency. If any inconsistencies are identified, the issue will be negotiated by the program, in agreement with the Ombudsman's Office;
● Of a total of 145 complaints made in May, 9 were not qualified for verification (insufficient data and/or out of scope), 21 were completely verified (19 found true and 02 found untrue) and 100 are under ongoing investigation by technical areas;
● In May, 37% of complaints were anonymous and 74% were registered by the telephone operator on the 0800 Confidentiality Line.
Customer Service Channels
● The new CIA attendants at Mariana learned about the Dialogue team’s work, and participated in training on the history of Casa do Jardim;
● The 0800 Service Line and Chat teams also participated, in May, in five trainings on the following topics: improving registration on the SGS; refresher on Portuguese language; humanizing service; service techniques and the Emergency Financial Aid Program;
● The Espirito Santo Itinerant CIA took 490 calls. The cities and communities served were: Itaparica, São Miguel and Ilha Preta, Barreiras, Meleiras, Itaúnas, Ponta and Conceiçao da Barra. The communities visited by the Itinerant CIA brought forth issues that were mainly related to the Renova Foundation Registration process.
Communication with Territories
● The ComeSee Program took 102 members of several institutions to the territories impacted by the collapse of the Fundao dam. Members of the following entities were part of this initiative: UNB and UFMG, the Mariana Municipal Council, UFV, UMA, UNESCO, Doce River Valley University, COMPAT, Univiçosa, the Isabela Hendrix Institute and Renova employees;
● Renova Radio (Doce River Moment): weekly programming broadcasted on more than 20 radios stations in 39 municipalities located between the municipalities of Mariana and Regencia. In May, five different programs were broadcasted in each territory, totaling 15 programs in the month and 51 news stories. The main stories were: the construction site for the Bento Rodrigues resettlement being set up, environmental services for rural producers being paid for, our participation in the São Paulo Fashion Week, the Mariana Diversify Fund launch and the goals of the Renova Ombudsman channel;
● Community Newspapers: finalized the "Terra da Gente” (Barra Longa, MG), "Voice of the Community" (Mariana) and "Voice of the River Mouth” (Espirito Santo) newspaper editions;
● Offered support for the structuring and organizing of these events, meetings and festivities in the communities: 2nd edition of Circus Nights, in Mariana (MG); Supplier Day in Regencia and Povoaçao, two districts in Linhares (ES); field day "Sustainable Land Use" - training on ecological pasture management; meeting with the community of Santana do Deserto to explain the detonation process for Floresta Farm; the Develop the Doce River event, in Governador Valadares (MG); an event for launching the Payment for Environmental Services (PSA); text preparation for the PSA primer; meeting with fishermen from Territory 2 in Governador Valadares (MG); meeting between Vitoria shrimp fishermen, Renova and the Public Defender's Office to define an indemnity policy; assembly with the MAB in Linhares (ES) and the conception event for the Technological Information Center (CIT) of Governador Valadares.
Communication Strategies
● Drafting the proposal for the Health Seminar in Barra Longa (MG);
● Disclosing grant agreements with Fest/Fapemig;
● Detonations at Floresta Farm (Candonga);
● Designing a workshop to create the Communication Plan for Territory 6;
● Migration in the financial aid payment process;
● Establishing CIA signaling in the BARI region.
Graphic material and products to support communication with communities:
● On-demand WhatsApp pills to inform the community on the status of the Bento Rodrigues resettlement;
● Reviewing Q&As and press releases on the resettlements;
● Producing presentations and animated videos on the following themes related to the Paracatu de Baixo resettlement:
- Water supply: studies on water availability in Lucila identifying water sources and supply options for human consumption;
- Sewage treatment: study solutions to find and indicate the most adequate option for Lucila’s terrain characteristics;
- Water for animal consumption and agriculture: study solutions water withdrawal and distribution for agriculture and animal consumption.
● WhatsApp pills, sound cars, spot recording and communication monitoring to advertise the Mobile CIA in Galileia and Conselheiro Pena (MG);
● Disseminating the Mobile CIA in the municipality of Pingo D'água (MG);
● WhatsApp pill on the truckers' strike and its impact on the Renova Foundation's actions in the territories.
Communication with the Press
The main highlight in the press release was the evolution of the Bento Rodrigues resettlement process. We sent out proactive releases, notes and placements regarding important steps, such as the application for environmental licensing and the start of the construction site setup - in this case, in particular, a press conference was held at the site.
The launch of the Diversify Mariana fund; the tender for the Payment for Environmental Services (PSA); the support to the Surfing Circuit in the mouth of the Doce River; the interventions made through the program "Solidary Hands", by the Municipal Government of Mariana; the progress of spring recovery actions; the partnership for the meliponiculture project in Espirito Santo; the free certification course in NR-10 (Safety and Installation in Electrical Services) in Mariana (MG) and the beginning of the physical and mental health program in Espirito Santo were also proactively disclosed in this period. Our reactive positioning clarified the actions to contain the Juparana lagoon floor, in Linhares (ES) and the health issues of those affected.
The main interviews with Renova Foundation spokespersons in the period focused on the resettlement process, the PSA tender launch and the Diversify Mariana fund. In total, 30 interviews were conducted in the period.
Internal and Institutional Communication
● Launched the Conecta application, a new internal communication channel inspired in the features of a social network. It allows Renova Foundation employees to publish what is happening in their respective regions, share their daily lives, post pictures, curious facts and stories related to the reparation process. The feed (timeline) is the space for posting. Employees can interact with each other through reaction buttons (like, applause, together, among others) and comments. It is also possible to filter content by city, locality and area. Each user has a profile to fill in with personal information, scope of practice within Renova, phone number and city. There is a section dedicated to professional recommendations from other coworkers who participate in the network. The more active the user is in Conecta, the higher they get in the ranking, another app feature. The institutional profile "Inside Renova”, in turn, discloses the main information on the Renova Foundation in a simple, quick and practical manner. There is also an internal event calendar available in the application. When the user confirms his presence in an event, it can be automatically saved to their phone book. The Gallery is a section with photo albums of Renova's main events and initiatives. By the end of May, 285 users became part of Conecta. The application is a step forward in communicating with employees on digital platforms. As the first Renova Foundation internal communication vehicle, launched in October 2016, Conecta was initially structured as a weekly electronic newsletter. Its last edition - issue 80 - was sent to the internal audience on May 8, 2018, with a retrospective piece on the milestones reported by the vehicle, welcoming the application;
● Human Rights Calendar | Action for the International Day for Fighting LGBTophobia. In support of raising awareness amongst employees and the Conversation Ring on the subject, the main achievements in Communication were: suggestions for action, concept, layout, pencil collection with concept messages for employees, posts and ping-pong interviews for Conecta, WhatsApp pills, announcements and poster;
● Internal Traffic Safety Action, emphasizing the mitigation of the main risk to employees. The achievements in Communication were: disseminating and covering theatrical interventions touring the territory; screenplay and recording for videos with the president of the Renova Foundation, Roberto Waack, posts for the Conecta network; WhatsApp pills; announcements and poster;
● Launched the Diversify Mariana, an investment attraction fund for the municipality, in partnership with the Minas Gerais Investment and Foreign Trade Promotion Agency (INDI) and the Minas Gerais Development Bank (BDMG), and with the support of the Mariana Municipal Government. The achievements in Communication were: supporting and organizing the launching ceremony, presentation, Q&As, banner, folder, press release, posts in social media and coverage on the Conecta network;
● I Inter-Federative Committee’s Inter-Chamber Technical Seminar (CIF): Fishing and the Use of Raw Water in the Doce River and Coastal Zone, held in Vitória. The achievements in Communication were: conceiving presentations for Renova in the event, producing a paper with the main messages related to the topics under debate, updating the Q&As on fishing activities and posting on Conecta;
● Support content for spokespersons for the Renova Foundation Advisory Board, made up of 17 members representing society. The first version of the material was delivered at the May Council meeting;
● Opened the Payment for Environmental Services (PSA) tender. The event, which took place in late May, marked the start of registrations for rural producers who are interested in receiving a bonus for engaging in action to recover 40,000 hectares of Permanent Preservation Areas (APPs) and 5,000 springs along the Doce River Basin, in a period of 10 years. The achievements in Communication were: conceiving a presentation and program-exclusive QAs and posting on Conecta.

Dialogue
Check out the actions undertaken at each location:
Territory 1 - Mariana
• Participated in a meeting with the community of Ponte do Gama in which the drilling of the artesian well and the implementation of the water supply system were discussed;
• Participated in meetings of the working groups of Paracatu de Baixo and Bento Rodrigues. In these meetings, it was possible to continue the discussion about the methodological proposal of presenting the urban project to the community, in addition to set up a detailed schedule of the activities;
• Participated in a meeting with rural communities to discuss the assisted purchasing process;
• Assisted in a meeting with the community of Camargos to provide feedback on their demands;
• Studies were initiated with the impacted residents of Bento Rodrigues and Paracatu de Baixo, to elaborate an assessment on the information dissemination strategies of the Renova Foundation in Mariana;
• Assisted with activities of the Pilot Workshop, during meetings of WG Paracatu de Baixo. The initiative aims to construct the urban resettlement project together with the community.
Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)
• Participated in a meeting with councilors of Barra Longa in which the progress of the actions and agroforestry accomplishments carried out in the municipality were presented;
• Assisted in the mobilization of the communities of Rio Doce and Santa Cruz do Escalvado for the first campaign related to the migration of the financial aid card operator - from Alelo to Caixa Economica Federal. The action took place between April 25th and 27th;
• Participated in a meeting with the community of Gesteira to define the collective agreements between the Renova Foundation, the commission of affected parties, the community, AEDAS technical advisory body and Prosecution Services (Federal and State of Minas Gerais). These agreements refer to the parameters and criteria for the resettlement of the community;
• Participated in meetings in Rio Doce and in Santa Cruz do Escalvado to inform communities about the actions that are part of the Tailings Management Program.
Territory 3 - Doce River Channel (Vale do Aco) - Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia
• Individual dialogue with the president of the residents' association of the community of Sao Lourenco, in Bugre (MG), to provide clarifications. In this same meeting, information was gathered on the Movement of Parties Affected by Dams (MAB) and their activities in the region;
• Survey of critical cases related to the Integrated Registration Program around the whole territory, in order to better understand the priority demands and guide ways to solve problems.
Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)
• Participated in a meeting with the leaders of Aspipec to provide clarification on the indemnification cases of the associated fishermen;
• Participated in a meeting with representatives of the Galileia Rural Workers Union;
• Meeting with residents of the Pedra Corrida community, in Periquito, on April 5. The action took place in response to the requests by the community on April 2;
• Individual dialogue with impacted residents of Governador Valadares who are to suffer adverse consequences on their properties because of the works on the water pipeline to be built in the town;
• Meeting with residents of the community of Ilha Brava, in Governador Valadares;
• Participated in a meeting between leaders of Aspipec and the team of the Mediated Indemnity Program (PIM), in Pedra Corrida, district of Periquito (MG);
• Participated in a public hearing held at the Galileia Municipal Council with the purpose of presenting the Programs for the Recovery of Permanent Preservation Areas and the Recovery of Springs;
• Provided support to the Social Protection Program in a meeting with the Secretary of Social Assistance of Belo Oriente;
• Meeting with leaders of the Tumiritinga settlements. Collected in the meeting were the demands and proposals of intervention and projects for the resettlement within the Program for Resumption of Agricultural and Livestock Activities.
Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)
• Supported the activities of the Itinerant Service and Information Center in the community of Itapina, in Colatina, providing information on the status of the Renova Foundation programs;
• Supported the Mediated Indemnity Program in finding those affected of the municipality of Colatina who did not contact them to initiate the indemnification process or who were not found by telephone;
• Participated in a meeting between the PIM Team and the residents of Itueta to provide clarifications;
• Participated in a meeting between the PIM and the residents commission of Itueta to provide clarifications on the letter handed to the Renova Foundation on April 9 during a demonstration in Baixo Guandu;
• Support to the Social Protection Program during a meeting with representatives of the Secretariat of Social Assistance of Colatina and Marilandia (ES);
• Individual dialogue with the impacted people of Itueta and Aimores;
• Assistance and support to the IR of the territory during a meeting with representatives of Sine and the Municipal Government of Colatina. In the meeting, the Stimulus to Local Manpower Program was presented and the team listened to the representatives of the organs;
• Meeting with workers of the Horto Florestal Garden in Colatina in order to identify a possible partnership to use the space as a nursery for seedlings and as a reference for projects in agriculture;
Territory 6 - Doce River Mouth - Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)
• Dialogues with residents of Barra do Riacho and Vila do Riacho (Aracruz - ES) to inform on the start date of the water quality monitoring in the Riacho River;
• Meeting with the resident community from the Pequeno River area to provide clarifications on the works that open up the channel that connects with the Rio Pequeno Dam;
• Participated in a Registration Program (PIM) meeting with shrimp fishermen from Vitoria (ES) who harvest shrimp at the mouth of the Doce River. During the meeting some doubts were clarified, and the team listened to the demands of this category;
• Participated in meetings with local leaders and health care agents from the community of Pontal do Ipiranga (Linhares - ES) and the municipality of Sao Mateus (ES), to pass on information about the PIM processes and clarification of doubts.
Ombudsman
Program activities are ongoing.
Customer service channels
• Six training sessions with the 0800 and Contact Us teams and one with the Information and Service Center (CIA) of Mariana;
• Implementation of monitoring of the quality of the service provided by CIA staff and the records they registered;
• Hiring and training of a new attendant for the CIA in Mariana.
Communication
Communication with Territories
• The Come and See Program attracted 154 participants to the territories impacted by the Fundao dam collapse.
• Renova Radio featured weekly programming, broadcast on more than 20 radio stations in 39 municipalities between Mariana and Regencia. The duration of the programs was between 5 and 8 minutes;
• Supported the participation of the group of embroiderers of Barra Longa in the 45th edition of the Sao Paulo Fashion Week, involved in the creations of the designer Ronaldo Fraga. The initiative integrates the actions developed by the Stimulus to Local Economy Program.
• Provided support through structuring and organizing events, meetings and festivities in the communities:
➢ 2nd Agroforestry Training session held in Paracatu;
➢ Gesteira Assembly;
• Provided graphic materials and products to support the communication process with communities:
➢ Questions and Answers and WhatsApp messages informing about the works for interconnecting the wells in Resplendor;
➢ Banner for Supplier Day at Expoleste in Governador Valadares;
➢ Booklet on Registration Process and PIM;
➢ WhatsApp message on the Emergency Financial Aid (AFE) payment migration process;
➢ Leaflets on Supplier Day;
➢ Communication Plan, Questions and Answers, Facebook text and WhatsApp messages with information on works done on the Galileia water supply system;
➢ Folder on PPE for the Springs Program - resettlement of Bento Rodrigues;
➢ Letters regarding the reports of cracks in houses in Barra Longa, delivered to the owners of the residences that were surveyed;
➢ Banner and WhatsApp message about informative resettlement sessions;
➢ Elaboration of demands matrix and communication action plan for resettlements - 1st semester;
➢ WhatsApp message to reinforce the informative resettlement sessions at the CIA in Mariana;
➢ Panel with Timeline of the resettlements for exposition of scale models of the urban projects of Bento Rodrigues at the CIA in Mariana;
➢ Preparation of presentations on the following topics:
■ Gesteira, for Assembly;
■ Actions of the Environmental Emergency Preparedness Program;
■ Strategy for licensing of the resettlements;
■ Assisted purchasing, zoning of Paracatu de Baixo, environmental licensing and design of houses and public facilities;
■ Repair of the Right to Housing, for GT.
Communication with the Press
• Proactive press releases were sent out and interviews were accompanied on the participation of the embroiderers of Barra Longa in the fashion show of the designer Ronaldo Fraga during the Sao Paulo Fashion Week;
• First visits on the agenda to editorial offices of Mariana and Belo Horizonte (Globo and G1);
• Proactive press releases were sent out, interviews were accompanied and initial dissemination of the Mariana Diversify Fund;
• Dissemination of skilled labor training courses in Mariana and in towns of Espirito Santo;
• Proactive press releases on the agreement with municipalities for the allocation of R$ 500 million to sanitation and tailings management projects;
• Main reactive positions:
➢ Collective statement of the Federal Prosecution Service and the State Prosecution Service;
➢ Collective statement of UFMG on mental health of those impacted;
➢ Clarifications on the actions to contain the flooding of the Juparana lagoon, in Linhares;
Internal and Institutional Communication
• Elaboration of four editions of Conecta, weekly electronic newsletter for employees. The newsletter covers news on Barra Longa embroidery at the Sao Paulo Fashion Week 2018, the promotion of professional training in the Doce River Basin region, the signing of contracts for the transfer of funds for sanitation and security during the works on the channel of the Pequeno River. Other press releases were: kick-off of the event in commemoration of Supplier Day in Linhares; approval of the study by the quilombola community; improvements in the water supply systems of Tumiritinga and Galileia; partnership between UFMG and UFV for reforestation and recovery and the Circus Nights Project;
• Institutional Communication Support to the Forum of Mayors - Rio Doce. The main deliveries were two presentations, in addition to Questions and Answers;
• Dissemination of Supplier Day in Linhares, with reinforcement in Mariana and Governador Valadares;
• Continuation of the Internal Campaign for the Migration Project, which prepares employees to implement the new independent business management system (SAP ERP), customized according to the specific needs of the Renova Foundation. The main deliveries of the Communication Program were WhatsApp messages, announcements and posters;
• Four newsletters and three WhatsApp messages were sent to the employees.

Dialogue
Territory 1 - Mariana
● Contact was made with the leaders of Bento Rodrigues and Paracatu de Baixo to provide clarifications on the dismissals of Mr. Maycon and Mara Fantini of the Renova Foundation. In addition, mobilization was carried out to continue the actions of the musical group, now led by new professionals hired by the institution.
● The families of Bento Rodrigues and Paracatu de Baixo, in Minas Gerais, were mobilized to collect the signature of the authorization term for execution of weeding/trimming on the affected properties, to make the inspection of the registration process feasible.
● On May 21, a General Assembly was held with the population of Bento Rodrigues (MG) to present the next steps of the resettlement process. 82 families from the community participated in the event. The Dialogue Team participated in a previous meeting with the Committee of Affected Parties and the Technical Advisory Body to define the methodology of the meeting. It also mobilized all families in the community to participate in the meeting, provided information and clarified doubts of the residents.
● Visit to the Association of Milk Producers of Aguas Claras to gather information needed to prepare a partnership project between the institution and the Renova Foundation.
● Participation in a meeting with the school community of the Municipal School of Paracatu de Baixo, in Minas Gerais, for the presentation and validation of the final construction project of the building and the construction schedule. 14 people attended the meeting, who defined the final version of the project to be sent to the School Board, Committee of Affected Parties and Technical Advisory Body.

Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)
● Participation in and providing support to the meetings held by the Center for Culture and Development (CPCD) as part of the actions of the Sustainability Project developed by the Renova Foundation with the population of the municipality.
● Two meetings were held with representatives of the Municipal Council of Heritage and Culture of Barra Longa to present the listing of real estate that will be restored by the Renova Foundation in the municipality. The meetings had as objective to present the company responsible for the execution of the works and engineering interventions, besides structuring and agreeing on the planning of the actions with the Council.
● Continuity of actions of the Joint Plan of Emergency Actions (PCAE) in the communities of Merengo (Santa Cruz do Escalvado) and Santana do Deserto (Rio Doce), Minas Gerais. Therefore, two Emergency Simulations were carried out to prepare the local population for possible emergencies related to the rainy season. 183 people participated in the simulations. The Dialogue Team held an alignment meeting with local public authorities, Civil Defense and Military Police technicians, as well as preparatory meetings with the community, involving a total of 104 residents, and mobilizing residents to participate in the Simulations.
● Information was provided to the Municipal Government of Rio Doce (MG), with the objective of promoting the alignment of the actions carried out by the Agroforestry Operations team of the Renova Foundation in the municipality, as well as the actions developed for the recovery of the Lages Stream.
● Support was provided to the Tailings Management Program in the mobilization and organization of a meeting to present the Tailings Management Plan to affected rural producers of Rio Doce and Santa Cruz do Escalvado, in order to seek the most technically appropriate alternatives that cause the smallest socio-environmental impact. As a follow up, it was agreed that the Renova Foundation will soon hold a meeting with those present and the entire community to explain the progress of the dredging and recovery works at the Risoleta Neves HPP.

Territory 3 - Doce River Channel (Vale do Aco) (Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)
● Support was provided for the implementation of the Flood Plan in Biboca (Sao Jose do Goiabal, MG). The Dialogue Team assisted in the process with the community of Biboca, providing clarifications and answering questions regarding the preparation and implementation of the emergency simulation of the flood plan.
● Alignment with the Rio Casca Environment Secretary and community leaders of Rochedo and Corrego Preto (Rio Casca, MG), on the delivery of materials to the communities, as part of the actions of the Joint Plan of Emergency Actions of the Risoleta Neves HPP.
● Support to the team of the Environmental Emergency Preparedness Program in a meeting with an officer of the Sao Jose do Goiabal Town Hall and soldiers of the local Military Police station to align information on the Joint Plan of Emergency Works at the Candonga HPP.
● Support to the individualized dialogues of the Mediated Indemnity Program (PIM) in the search for non-localized affected people, mobilization of the population to schedule negotiations, as well as providing information and clarification in Sem-Peixe, Santana do Paraiso, Ipaba and Bugre, in Minas Gerais.
● Accompanying the visits of the Water Treatment and Alternative Water Withdrawal Program and the company Itapocos to rural properties in the communities of Sem-Peixe (MG), for drilling artesian wells.

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)
● Dialogue with leaders and residents of Naque (MG) for feedback on the approval for minors, emergency financial aid, Mediated Indemnity Program for General Damage (PIM - DG) and definition of the Ordinary High-Water Mark (OHWL).
● At the request of the Naque Residents Commission, and with the presence of representatives of the Movement of Parties Affected by Dams (MAB), a meeting was held to handle critical cases of the locality. The main demand was related to the impossibility of expanding the area defined by the Ordinary High-Water Mark (OHWL). Unhappy with the outcome, those present established a deadline of less than 24 hours for the Renova Foundation to present an officially statement on their demand, under the penalty of a four-day shutdown of the railway. They also demanded the immediate opening of the Information and Service Center (CIA) that was planned for the community.
● Participation in two meetings with representatives of the Association of Fishermen and Islanders of Pedra Corrida (ASPIPEC) and a representative of the Fisheries Superintendent Office of Minas Gerais to handle the indemnification process of the associated fishermen that were not contemplated by the Mediated Indemnity Program (PIM) and are not receiving Financial Aid. The Dialogue Team provided information, clarifications, answered questions and supported the completion of individual entry forms.
● A meeting was held with leaders of the settlements of the municipality of Tumiritinga (MG) to present the Dialogue Team and to discuss the Mediated Indemnity Process. The main objective of the meeting was to establish regular monthly meetings with the leaders of all the settlements of the Landless Movement in Tumiritinga, in order to align the demands and pass on information about the most relevant achievements in the territory.
● Meeting with the Residents Committee to present feedback related to the Mediated Indemnity Program for Water Damage (PIM DA) and General Damages (PIM DG), and to the Financial Aid Program, as well as to provide clarifications and answer questions about the installation of the Information and Service Center office (CIA) in the municipality and about the request for increase of the Ordinary High-Water Mark (OHWL). The Dialogue Team listened to the complaints regarding the lack of feedback on the soil analysis in the locality by the Tailings Management Program and monitored if the status of the territory is critical.

Territory 5 - Low Doce River (Resplendor, Aimores and Itueta, Baixo Guandu, Colatina, Marilandia)
● Strategic and operational support to the PIM negotiation meetings with the Association of Fishermen and Workers from Aimores (APETRA) to discuss the indemnification process of associated fishermen living in Resplendor (MG).
● Dialogue with leaders of the Association of Doce River Amateur Fishermen from Aimores (APARDA) to clarify doubts about the definitions and eligibility criteria for the indemnification process for registered fishermen, criteria for the definition of the Ordinary High-Water Mark (OHWL) and the status regarding the approval process for emergency financial aid for the amateur fishermen.
● With the leaders of the Association of Trash Scavengers and Sand Fishermen from Aimores (ACAA), the Community and Fishermen Association of Barra do Manhuaçu (Acobama), the Lorena Renovada Fishermen's Association, Aimores Fishermen and Workers' Association (APETRA), the Association of Professional and Amateur Fishermen of the Mid Doce River Region (APPRDOCE), the Association of Resettled Small Producers of Aimores, Itueta and Resplendor (APPRAIR), and the Association of Residents of Vila Crenaque (Resplendor, MG), to clarify doubts and provide information.
● Dialogue with leaders of the Association of Residents of Santo Antonio do Rio Doce, in the community of Aimores (MG), for explanations and presentation of feedback on the actions conducted by the Renova Foundation's operation workers to repair the streets impacted by the water tank trucks traffic.
● Accompanying of the visits of the Tailings Management Team to the rural properties in Baixo Guandu (ES) where the soil sampling collection points are located, assisting in the collection of signatures for the term of authorization to access the properties.
● Dialogue with leaders of the communities of Itapina, Maria das Gracas and Maria Ortiz, in Colatina (ES), Sapucaia, Baixo Guandu (ES), and Bonisenha, in Marilandia (ES), to provide information on the indemnification process.
● Dialogues with leaders of the Rural Producers Union of Itueta and the Residents Committee of Resplendor to clarify the indemnification process for amateur fishermen, to provide information on the OHWL.
● Strategic and operational support to the PIM staff in localizing registrants, as well as providing information and answering questions regarding the indemnification process in Colatina.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)
● Due to constant questioning about the Renova Foundation's work in the municipality of Sao Mateus (ES), a meeting was held with the Public Authorities and local leaders to provide information and clarification on the reparation / compensation work to be carried out in the communities of municipality. The theme "water quality" has become the center of discussions, with questions about how the analyzes are being carried out. Given the preponderance of the theme, it was decided that a new meeting will be scheduled with the Environmental Department to deal with the matter. Also informed was that the Municipality of São Mateus will appoint a municipal commission to accompany the Renova Foundation.
● At the request of the president of the Fishermen's Association of Barra Nova Norte, in Sao Mateus (ES), a meeting was held to clarify the actions of the Renova Foundation. The main questions of the participants regarded the granting of emergency financial aid, integrated registration and mediated indemnity. In addition, there was an emphasis on the discussion regarding the classification of fishermen in the PIM. The meeting brought together about 300 fishermen linked to the Z13 Colony and local leaders.
● Meeting with the staff of the Social Assistance Reference Center (Cras) of Sao Mateus to align actions in the communities of the municipality, presenting to the local representatives the scenario of the community carried out by the Dialogue Team of the Renova Foundation. It is understood that these analyzes can supplement the mapping of the impacts to be carried out by the Secretariat of Social Assistance, helping in the formulation of the Municipal Intervention Plan.
● Strategic and operational support to the training on building cooperation and partnerships conducted by the Tourism, Culture, Sports and Recreation Program team with the Handicraft Working Group formed by impacted communities of Povoacao and Regencia in Linhares (ES).
● A meeting with the community of Povoacao was held in Linhares (ES) to present, discuss and validate the Local Recreation and Event Area Project. As a way to stimulate social participation, the participants were asked to divide into groups to continue the compliance/validation work of the presented project. During the occasion, printed material containing the proposed architectural project for the recreation area was provided. Based on the joint efforts, a series of alterations in the original proposal was agreed, such as the modification of the material used in the coverage of the stage and the isolation of the area of the gym and volleyball court with doors or fences. After the suggestions were listed, those present voted for the approval of the Project presented for the recreation and event area. Next, those present were invited to contribute with ideas for other projects in the area of culture, sports and recreation to be developed in the community.
● Support was provided for the presentation/delivery of the renovation of the Water Treatment Plant (WTP) in Regencia (Linhares-ES). The work was carried out with the objective of guaranteeing a good-quality water supply to the village, without the using water tank trucks. The meeting was attended by community leaders.
● Strategic and operational support to the actions of the team of the Mediated Indemnity Program for General Damage (PIM DG) in the identification of vessels of impacted fishermen of the communities of Aracruz (ES) that signed the out-of-court indemnity agreement.
Ombudsman
Did not present relevant information in this period.
Customer service channels
● Continuation of the satisfaction survey about the service offered by the 0800 Customer Service Channels, Information and Service Centers and Contact Us of the Renova Foundation.
● The second round of satisfaction surveys were applied in the Information and Service Centers (CIA) in the whole territory.
● Opening of service points in the towns of Naque and Baguari (Governador Valadares), in Minas Gerais, and Sapucaia / Maua (Baixo Guandu) and Maria Ortiz (Colatina), in Espirito Santo.
● Contracting and training of attendants.
● Itinerant service provided by the Mobile CIA in the communities of Urussuquara (Sao Mateus) and Vila do Riacho (Aracruz), in Espirito Santo.
Communication
Communication with Territories
● Renova Radio is broadcast weekly on more than 20 radio channels of 39 municipalities, from Mariana to Regencia, with programs alternating every 5 to 8 minutes. The main point on the agenda this month were: the planting of 117 thousand seedlings of Atlantic Forest species around 511 springs; vocational training courses; International Women's Day; companies selected by the Call for Industrial Innovation; the participation of the Renova Foundation in the 8th World Water Forum; Payment for Environmental Services (PSA); works on the Rio Pequeno barrier in Linhares (ES); recreation and events area that will be built in the village Povoacao (ES).
● The Come and See Program took 75 participants to the territories affected by the Fundao dam collapse. Among the participating public were staff from the Renova Foundation, the Multidisciplinary Union for Training and Research (Unicapes), the United Nations (UN) and the International Union for Conservation of Nature (IUCN).
● The Renova Foundation was present at the 8th World Water Forum participating in the Business Day organized by the Brazilian Business Council for Sustainable Development (CEBDS) and the National Confederation of Industry (CNI), at the parallel event of the International Union for Nature Conservation (IUCN) at the roundtables "Sharing Information with Transparency for Better and More Efficient Decisions related to Aquatic Ecosystem Management and Restoration", "River Basin Recovery: Case Studies in the Regions," "Financial Cases of Water Security Investments," and the organization of a parallel event, in partnership with the Interfederative Committee (CIF) with the theme "Challenges and Opportunities for the Revitalization of the Doce River Basin".
● The Renova Foundation set up and organized events, meetings and festivities in the affected communities. In Regencia (ES), the Foundation clarified doubts regarding the reform and operation of the Water Treatment Plant (WTP); participated in a meeting in Povoacao (ES) to present and vote on the recreation and events area project of the leisure and in an assembly on the resettlement of Gesteira (MG) to discuss the installation on the field of the locality. It gave feedback on studies on soil use for agricultural purposes in Mariana (MG), accompanied the event Water Connection in the Municipal Schools of Bento Rodrigues and Paracatu de Baixo, participated in a meeting with the Linhares Civil Defense (ES) for the strategy of the evacuation of families from the houses near the Pequeno River, it also participated in a meeting with representatives of the Movement of Parties Affected by Dams (MAB), and the Interfederative Committee (CIF) at the Public Defender's Office of the State of Minas Gerais, the 2nd Agroforestry Training - topic Permanent Protection Area (PPA) -, 1st Workshop of the Resumption of Agricultural Activities Program in Espirito Santo and the planning of the event on the initiation of Payments for Environmental Services (PSA), in Governador Valadares (MG).
● In the area of production of graphic materials and products to support the communication process with communities, the following were produced: a release on the opening of a channel in the Pequeno River, graphic material on the environmental licensing process; WhatsApp message for disclosure of the delivery of the reports for the tax return, text for folder on Personal Protection Equipment (PPEs) for Rural Producers - Spring Recovery Program - , preparation of statements by the Renova Foundation: requests by the Movement of Parties Affected by Dams (MAB) in Naque and Pedra Corrida in Minas Gerais, preparation of statements and WhatsApp message to assist the Financial Aid Program, in the case of duplicate deposits made by Alelo, adaptation of the Q&A on the Governador Valadares water pipeline (MG), support in the production of the brochure and infographics for the Mediated Indemnity Program (PIM), planning of communication actions for the interconnection of artesian wells in Resplendor (MG).

Communication with the Press
● Submission of proactive press releases and accompanying interviews during the 8th World Water Forum.
● Consolidation of the PR plan focusing on press in Mariana and first visits to newsrooms according agenda.
● Production of press kits, preparation of guidelines, preparation of spokespersons and assisting during visits of French media Le Monde and France 24 to the repair actions in Mariana and Barra Longa, Minas Gerais.
● Main proactive disclosures: fund updates Develop the Doce River; opening of the vocational training courses in Mariana, in partnership with the National Service of Industrial Education (Senai); UN Environment visit to Mariana and Barra Longa and evaluation by director Erik Solheim on the reparation process.
● Main reactive statements: clarifications on the study of the Health and Sustainability Institute in Barra Longa and actions to contain floods of the Juparana lagoon, in Linhares.

Internal and Institutional Communication
● Four issues of Conecta were published, a weekly electronic newsletter for employees, one of which was a special issue on the visit of Erik Solheim, executive director and global leader of UN Environment, Mariana and Barra Longa, and another with coverage and information on the participation of the Renova Foundation in the 8th World Water Forum. Other themes that were highlighted: participation in Plant-for-the-Planet event in Monoco, reformulation of Develop the Doce River, results of the Call for Industrial Innovation, enrollment for Senai courses in Mariana, Payment for Environmental Services (PSA) initiative, International Women's Day.
● World Water Forum: support to Internal and Institutional Communication. Main deliveries: preparation of 4 presentations for participation in roundtables and parallel events (Portuguese and English versions), Q & A and paper for spokesperson support, special issue of Conecta (Portuguese and English versions), institutional folder (Portuguese and English versions), invitations, WhatsApp messages.
● Internal Campaign Human Rights Calendar | International Women's Day with the objective of creating awareness among employees on related topics: women's participation in the labor market, violence against women, female-headed households and female entrepreneurship. Main Communication deliveries: planning of campaign, development of slogan and visual image, posters, WhatsApp messages, invitations to Open Discussions and material for Conecta.
● Internal Campaign for the Migration Project, which prepares staff to implement a new independent business management system (SAP ERP), customized according to the specificities of the Renova Foundation. Main Communication deliverables: campaign planning, WhatsApp messages, communications and poster.
● In addition, 2 Newsletters and 14 WhatsApp messages were sent to employees.

Region I - Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado

Mariana (MG)

Providing support in two preparatory meetings and an assembly, held by Caritas, to provide information on the initiation of the application of the Integrated Register in Mariana (MG).

Meetings of the Integrated Reparation Working Group, with representatives of the Commission of Affected, Technical Advisory Body and Prosecution Service, were accompanied to discuss the application of the Integrated Register in the municipality, guidelines for the resettlement process of the Communities of Bento Rodrigues and Paracatu de Baixo, in Minas Gerais, and to start discussions on the indemnification processes.

A meeting was held with the families of Bento Rodrigues, in Minas Gerais, to vote the Urban Resettlement Project. The Dialogue team worked on the individual mobilization of impacted families and on providing information and clarifying the participants' doubts.

Weekly meetings were held with the Working Groups of the communities of Bento Rodrigues and Paracatu de Baixo, in Minas Gerais, to discuss guidelines and referrals for resettlement processes and assistance to impacted families.

Visits were made to rural properties to jointly define the location and dimensioning of the improvement works included in the Socioeconomic and Environmental Adequacy Project (Pasea).

Support was also provided during a meeting with the school community of Paracatu de Baixo (MG), to discuss the change of address of the school.

Representatives of invited institutions and local residents mobilized to participate in the "Workshop on Motivational Factors for Restoration of Landscapes and Forests", held by the World Resources Institute (WRI), in partnership with the Renova Foundation, in the municipality of Mariana.

Territory 2 – Upper Doce River (Barra Longa, Rio Doce and Santa Cruz do Escalvado)

A meeting was held with a group of embroiderers from Barra Longa (MG), to provide feedback on the assessment conducted by ACG Consulting.

Support was provided during the Ernest & Young Audit visits to impacted properties in Barra Longa (MG) for the collection of signatures of the Terms of Delivery for works in yards, planning of interventions and collection of documents.

The Infrastructure Team also visited properties impacted in Barra Longa (MG), providing mediation for the signing of the term of delivery of the work, planning of actions to be carried out by the Renova Foundation in the properties and collection of documents.

A meeting was held with the residents of Gesteira (Barra Longa) in Minas Gerais, and representatives of the Prosecution Service and local authorities, for the official presentation of the proposal by the Aedas Technical Advisory Body for the community resettlement.

Representatives from invited institutions and residents of Barra Longa, Rio Doce and Santa Cruz do Escalvado, in Minas Gerais, participated in the "Workshop on Motivational Factors for Restoration of Landscapes and Forests", held by the World Resources Institute (WRI) in partnership with the Renova Foundation, in the municipality of Mariana.

Territory 3 - Doce River Channel (Vale do Aço) (Sin-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia)

Information was provided to impacted rural property owners in Rio Casca, Sem Peixe, Ipaba and Bom Jesus do Galho municipalities in Minas Gerais, and their doubts were clarified. The objective was to obtain authorization for the collection of soil samples by the Tailings Management Program.

Unregulated commercial fishermen from Bom Jesus do Galho, Sao Jose do Goiabal and Caratinga, in Minas Gerais, were attended by the Mediated Indemnity Program (PIM) directed to this public.

Visits took place to properties in Santana do Paraiso (MG), which receive water provided by the Renova Foundation by means of water tank trucks. The objective is to provide information on the proposed installation of filters and obtaining authorization for inspection of the cisterns by the Water Supply Improvement Program.

Territory 4 - Mid Doce River (Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia)

Visits were made for the identification of impacted vessels of fishermen in Belo Oriente, Naque, Tumiritinga and Conselheiro Pena, in Minas Gerais, for indemnification purposes.

Support was provided in meetings with representatives of Colony Z19, the Association of Fishermen and Islanders of Pedra Corrida (Aspipec) and Councilor Nereu Junior, to clarify the guidelines for assistance to fishermen registered in the municipality of Pedra Corrida (MG). A meeting was held with residents of Naque (MG), aimed at identifying demands and clarifying doubts of the community regarding the assistance provided by the Mediated Indemnity Program (PIM).

There was also a meeting with residents of the June 1st Settlement in Tumiritinga to present the Resumption of Agricultural Activities Program and clarifications regarding the Mediated Indemnity Program.

Territory 5 - Lower Doce River (Resplendor, Aimores and Itueta (MG), Baixo Guandu, Colatina, Marilandia)

Mobilization occurred, and support was provided for the visits to identify fishing vessels impacted in Resplendor (MG) and Baixo Guandu (ES), for indemnification purposes.

Meetings were held with representatives of the Municipal Government of Resplendor and the National Employment System (Sine), to present the draft agreement developed by the Renova Foundation to stimulate local contracting.

There was dialogue with leaders of the Community and Fishermen's Association of Barra do Manhuacu (Acobama), the Lorena Renovada Fishermen's Association, the Aimores Fishermen and Workers' Association (Apetra) and the Amateur Fishermen's Association of Rio Doce de Aimores (Aparda), for clarifications on the definitions of the indemnifications for registered fishermen.

Meeting with representatives of the Lorena Renovada Fishermen's Association, Community and Fishermen Association of Barra do Manhuaçu (Acobama) and Association of Trash Scavengers and Sand Fishermen de Aimores (ACAA) to present the methodology of work of the Tailings Management Program in communities of Resplendor, in Minas Gerais and Aimores, in Espirito Santo.

Strategic and operational support was provided to the activities of the negotiation sessions of the Mediated Indemnity Program in Baixo Guandu and Colatina, Espirito Santo.

Territory 6 - Doce River Mouth/Espirito Santo Coast (Aracruz, Linhares, Sao Mateus and Serra)

A meeting was held with representatives of the Association of Residents and Fishermen of Barra Nova Norte, of Sao Mateus (ES), for the presentation of the Renova Foundation and clarifications on the programs in the locality.

A meeting was held with the riverside population of the municipality of Linhares (ES) to collect demands and clarify doubts.

Visits for the identification of vessels of impacted fishermen in Linhares for indemnification purposes were accompanied.

There were also visits to properties of Areal in Linhares, Espirito Santo, to obtain authorization for the collection of water from artesian wells by the Tailings Management Program.

Strategic and operational support was provided to the activities of the negotiation sessions of the Mediated Indemnity Program in Pontal do Ipiranga (Linhares) and Barra do Riacho (Aracruz), Espirito Santo.

A meeting was held with representatives of the Town Council of Linhares (ES), to discuss the situation of areas flooded due to the dam that was built in Rio Pequeno.

Ombudsman

Did not present relevant information in this period.

Customer service channels

Three training sessions were held in February with the teams of the customer service channels. The focus lay on the actions of the Renova Foundation programs (Technical Skills module), seeking to improve the quality of information provided by the attendants and, consequently, speed up the replies. The topic addressed the program to improve the water supply system, focusing on the installation of the river pipeline in Governador Valadares (MG).
The satisfaction survey on the service rendered by the 0800 line and Contact Us customer service channels of the Renova Foundation continued.

The first round of the customer satisfaction survey was applied in the Information and Service Centers of the whole territory.
In February, two new Information and Service Centers opened their doors in the municipalities of Sao Mateus and Aracruz, in Espirito Santo, and a new temporary center was allocated in the town of Povoacao (ES), in accordance with CIF Resolution 105.

The communities of Pontal do Ipiranga (Linhares), Barra Nova (Sao Mateus) and Vila do Riacho (Aracruz), in Espirito Santo were attended to in a 3-day itinerant action by the Mobile Information and Service Center.

The communities of Barra do Riacho and Vila do Riacho, in Espirito Santo, were attended to in a 3-day integrated action by the Mobile PIM in Aracruz (ES).

Communication with Territories

Renova Radio features weekly programming, broadcasting on more than 20 radio channels in 39 municipalities, from Mariana (MG) to the Regencia (ES), with programs alternating every 5 and 8 minutes. The main topics are: recovery works in the Lages stream, summer connection, PIM for fishermen, resettlement, sessions for on-site registration of companies - incentive to local contracting, Supplier Day, Local Suppliers Opportunities Workshop in Governador Valadares (MG), jobs vacancies at Renova.

Summer Connection: The Communication team accompanied the workshops for children and parade at the Night Fair, in the Santo Antonio neighborhood and on the Gomes Freire Square in Mariana.

PIM: Itinerant customer service (mobile PIM) was provided in communities of the Doce River mouth, supported by the Communication with Territories team in setting up the sites and in the elaboration of the action plan, dissemination via loudspeakers, social networks and WhatsApp messages, banners, mobile information points.

Resettlement: Preparation of communication plans for the resettlement of Bento Rodrigues, Paracatu de Baixo and Gesteira, in Minas Gerais, and support in the organization of the assembly in Bento Rodrigues (MG).

A letter was prepared for the riverside population, with questions and answers and key messages for the installation of pumps in the Pequeno River to remove excess water that has caused flooding in riverside properties and residences.

A Community meeting was held in Barra Longa (MG) with the Committee of Affected Parties, Technical Advisory Body, Prosecution Service, Affected Communities. The Communication with Territories team participated in the meeting with the objective of delivering a list of residents' demands through a report produced by the AEDAS Technical Advisory Body.

There was also a workshop on motivational factors for forest restoration - site mapping for the accomplishment of the event, production of invitations, organization of the event.

Emergency Financial Aid - AFE: Elaboration of the communication plan for the modifications in the payment process.

Communication with the Press

Proactive production and dissemination of press releases, especially on the topics: approval by the community of the urban project for the resettlement of Bento Rodrigues; implementation of Supplier Day in Mariana, Barra Longa, Governador Valadares and Colatina; launch of the notice to release resources for sanitation projects and solid waste disposal in the affected municipalities and balance of the agreements made to pay for the PIM Fishery.

Internal and Institutional Communication

Three editions of Conecta have been published, a weekly electronic newsletter for employees. The main topics were: approval of the Bento Rodrigues (MG) urban project, initiation of release of R$ 500 million to municipalities for sewage treatment projects, start of registration in Mariana (MG), action to register local suppliers - Supplier Day, internal pet adoption campaign, participation in a workshop on fishing, new phase of springs and PPAs recovery actions.

The Supplier Day initiative, which aims to bring Renova closer to local suppliers was disseminated. There are weekly sessions in the offices of Mariana, Barra Longa, Governador Valadares, in Minas Gerais, and Colatina, in Espirito Santo, where the Supply team registers suppliers and gives clarifications on our contracting process. Main deliveries of the Communication program: Q&A, kits to send out to commercial associations to support dissemination (poster, e-mail Marketing and WhatsApp texts), media plan featuring insertion of ads in 10 printed newspapers of the towns of Mariana, Colatina and Governador Valadares, press release, posts on Social Networks with media boost on Facebook, short piece in Conecta, banner for office setting, news article on the website and broadcasting on Renova Radio.

An internal campaign was launched to encourage adoption of the 30 dogs and cats rescued after the Fundao dam collapse and that are still in the Temporary Animal Shelter of the Renova Foundation. The main deliveries of the Communication program were: campaign planning, creation of a slogan and visual identity of the pieces, 3 posters, animated teaser via WhatsApp, 1 text on WhatsApp, book about the history of the 30 animals, Marketing email with 30 reasons why to adopt a dog or cat and 2 notes in the Conecta. 3 Informative emails and 1 WhatsApp message were sent to the employees.

Institutional Communication Support - the Sanitation Program was launched at the Mayors Forum in Governador Valadares (MG), and the Renova Foundation participated in a workshop on the fishing scenario (Humanize Institute) in Rio de Janeiro.

Dialogue
Region I - Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado
Mariana (MG)
Providing support in six preparatory meetings held by Caritas to provide information on the initiation of the application of the Integrated Register in Mariana (MG).

Mobilization and demobilization of families of Bento Rodrigues for participation in the assembly for the validation of the urban project. The meeting was initially scheduled for January 27 but was suspended until further notice.

Participation in meetings of the Reparations Working Group with representatives of the Commission of Affected Parties, Technical Advisory Body and Prosecution Service, to discuss the application of the Integrated Register in the municipality and guidelines for the resettlement process of the Communities of Bento Rodrigues and Paracatu de Baixo in Minas Gerais.

Visits to the rural properties for joint definition of location and dimension of improvement works to take place as part of the Socioeconomic and Environmental Adequacy Project (Pasea).

Accompanying the weekly meetings of the Working Group with the Commission of Affected Parties of Bento Rodrigues, the main points on the agenda being the presentation of the final proposal of the Urban Project for the resettlement and alignment of the validation methodology with the community.

Accompanying weekly Working Group meetings with the Commission of Affected Parties of Paracatu de Baixo to review the status of land acquisition for resettlement and deliberation about the situation of the local church and school.

Barra Longa (MG)
Four meetings were held to inform the residents of the communities of Gesteira, Barreto and Sede, in Minas Gerais, about the Tailings Management Plan developed by the Renova Foundation.

Mobilization of children and youth and their respective community leaders in Barreto (MG) to participate in the Summer Connection project in Barra Longa (MG).
Accompanying of the Ernest & Young audit visits to assist with the collection of signatures for the Terms of Delivery for the works in backyards.

Participation in two meetings with representatives of the municipal public authorities to present the status of the construction works in the municipality, the planning of the works to be resumed in the area of the Exhibition Park, and presentation of demands related to documentation to start the construction works for the resettlement of the Community of Gesteira (MG).

Rio Doce and Santa Cruz do Escalvado (MG)
An active and simplified search was done to find fishermen to sign the advance indemnity, in support to the Mediated Indemnity Program (PIM).

Accompanying visits of Renova Foundation teams and the NGO WRI to rural producers of Santa Cruz do Escalvado, Minas Gerais, for the implementation of sustainable interventions and optimization of production.

Support to the Micro and Small Business Program during individualized service to vendors from Rio Doce and Santa Cruz do Escalvado, Minas Gerais, to evaluate specific demands.

Supporting the Mediated Indemnity Program in locating those affected with pending documentation and signature of the advanced payment term.
Region II – Sem-Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia, Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia.

Sao Jose do Goiabal (MG)
Meetings were held in Messias Gomes, Patrimonio do Requerente, Biboca and Firma Araujo, in Minas Gerais, in order to identify the main doubts and questions regarding the meetings held between PIM representatives and residents.

Governador Valadares (MG):
A meeting was held with rural producers of the municipality, with the purpose of providing clarification on the interventions that will be carried out on properties for the installation of a water pipeline.

Periquito (MG)
Participation in three meetings with registered fishermen associated with the Association of Fishermen and Islanders from Pedra Corrida (Aspipec), to present the indemnification process, provide information, clarify doubts and support the completion of individual application forms.

Tumiritinga (MG)
Meetings were held for presenting the Integrated Registration application process to residents of the Pre-Settlement Boa Esperanca and aiding.

Sao Jose do Goiabal, Bom Jesus do Galho, No Peixe and Rio Casca (MG)
Individualized dialogues took place with members of the Mediated Indemnity Program to monitor the outcome of the first meetings with representatives of the Program. The main objective of the Dialogue team was to identify any doubts and major complaints about the first stage of the meetings.

Belo Oriente, Governador Valadares, Ipatinga, Naque, Periquito and Tumiritinga
Supporting the negotiation sessions of the Mediated Indemnity Program (PIM) through searching for non-localized enrollees, mobilization of the population to schedule meetings for negotiating with the program’s team and providing information and clarification of doubts during the session.

Region III – Resplendor, Aimores e Itueta (MG), Baixo Guandu, Colatina, Marilandia, Aracruz, Linhares, Sao Mateus and Serra (ES)

Sao Mateus (ES)
A meeting was held with residents of Sao Mateus (ES) to assist with the preparation of sponsored projects for a community festival.

Resplendor (MG), Baixo Guandu, Colatina, Aracruz, Sao Mateus and Linhares (ES)
Providing support to strategic and operational activities of the negotiation sessions of the Mediated Indemnity Program in Resplendor, Baixo Guandu, Colatina and Linhares, in Espirito Santo, (Areal, Povoacao, Regencia and Pontal do Ipiranga).

Aimores, Resplendor (MG) and Baixo Guandu (ES)
Mobilization and accompanying visits to identify damaged fishermen's vessels for indemnity purposes.

Aimores and Colatina (ES)
Dialogue with local leaders to clarify the Pricing and Individual Negotiation Policy regarding the Mediated Indemnity Program in Aimores and Colatina, Espirito Santo.

Linhares (ES)
Meetings with residents of the Povoacao and Regencia communities, in Espirito Santo, to present reports and information on the monitoring of water quality in the region.

Resplendor, Aimores (MG) and Linhares (ES)
Providing support during meetings held by the Mediated Indemnity Program for the construction of the Pricing Policy with groups of sand harvesters. The Dialogue team worked on clarifying individual doubts of the participants.

Linhares, Sao Mateus and Aracruz (ES)
Support to the activities of the itinerant Information and Service Centers (CIAs), to clarify doubts and register requests by the community.

Ombudsman
In January, 136 new tickets were opened through the Confidentiality Channel. After promoting the channel, there was an increase in the volume of corporate reports, such as fraud, suppliers, misconduct, etc. This represented 35% of the new tickets registered this month.

The Ombudsman's Office finalized 445 tickets. Of the 866 tickets registered in 2017, 83% were finalized. 35% of the tickets were related to undue granting of financial aid, request for financial aid and/or reports of possible cases of fraud in the process for obtaining financial aid. 21% of the tickets are related to negligence in community assistance, most of them indicating delays, lack of response and difficulties in getting access to Renova Foundation information, particularly in regard to requests for new registrations, information on financial aid and the PIM.

In January 72% of the opened tickets were reported anonymously and 49% registered by the 0800 Confidentiality Line. Of the tickets with identified location, 51% are from Minas Gerais and 49% from Espirito Santo. In view of the number and type of reports, the Renova Foundation is working on how to handle the complaints.

Customer service channels
Seven training sessions were held with the Customer Service teams. Focused on the actions of the Renova Foundation's programs (technical knowledge module), the training sessions seek to improve the level of information of the attendants and, consequently, to add more agility to their replies. The topics covered were: Integrated Registration; Action Plan for the Rainy season and Mobile PIM General Damage.

In January, the satisfaction survey, referring to the service offered by the Renova Foundation's Customer Service Channels - 0800 and Contact Us, continued.

Moreover, spaces were leased for the deployment of three other Information and Service Centers in the towns of Povoacao, Sao Mateus and Aracruz, in Espirito Santo.

Itinerant customer service aimed at new communities of Espirito Santo that entered the zone of impact of the dam collapse, were held between January 8 and 12. In all, the Information and Service Center served 21 locations in the municipalities of Sao Mateus, Linhares, Aracruz and Serra, in the state of Espirito Santo.

These communities continued to be attended to in the following weeks, starting on January 18th, at fixed points in Aracruz, Sao Mateus and Povoacao, in Espirito Santo. Until the definitive opening of the Information and Service Centers, in February, service was provided provisionally at the PIM office.

Communication with Territories
The ComeSee visitation program brought 115 employees of the Renova Foundation and three members of the Advisory Board to the territories impacted by the Fundao dam collapse.

The Communication with Territory program also provided support for the planning, mobilization and dissemination of Summer Connection, as well as assisting with workshops, teaching music, toy making, dance and producing events and DJ, attended by 114 children and youth from Mariana and Barra Longa in Minas Gerais.

Focused on the Mediated Indemnity Program, a task force was formed to distribute graphic material, posters, WhatsApp texts and to create a banner.

Renova Radio published the following program topics in January: Call for Industrial Innovation; Recycling Co-op of Mariana (Camar); Mariana's night fair; Summer Connection; itinerant office of the Information and Service Centers; Community garden in Povoacao; closure of the registration request period; and the Summer project at the River Doce mouth.

Other graphic materials and products supporting the communication process with communities were created:

- Newsletters for communities on the progress of the resettlement of Bento Rodrigues, Paracatu and Gesteira;
- Booklets: Mediated Indemnity Program - Subsistence Fishing, Springs Recovery Program;
- Banner: Springs Recovery Program;
- Q&A: Subsistence Fishing and Resolution 119.

Communication with the Press
An article written by Renova's Director of Engagement and Participation, Andrea Azevedo, on the repair process and governance model of the Renova Foundation was published in national newspapers.

Other proactive topics were produced and disseminated to the press, such as: the launch of the Call for Industrial Innovation, in partnership with SESI/SENAI; start of customer service of the Mediated Indemnity Program (PIM) in new areas in Espirito Santo; PIM Fishery indemnity payments in Espirito Santo and Minas Gerais; closure of the final campaign to request Integrated Registration; renovations and return of carnival in Prainha do Joa, in Tumiritinga (MG); realization of Summer Connection in Mariana and Barra Longa (MG), in partnership with the local governments.

Internal and Institutional Communication
This month, five editions of Conecta were published, the weekly electronic newsletter for employees. The main topics covered the partnership with WRI related to the affected rural properties; the activities involving the fencing of springs and recovery of the Lajes stream; Summer Connection; alignment on the progress of the Tailings Management Plan; main deliveries of projects in Espirito Santo; Call for Industrial Innovation; completion of registration for indemnification.

Other highlights were: interview with Christiana Freitas, head of the new Human Rights area; reinforcement of internal disclosure of vacancies within Renova; coverage of the visit of employees to the territory (ComeSee); videos-testimonials about the experience of participating in Coral Renova.

The area delivered the ambience and signs design project for the offices and workplaces of the employees of Renova Foundation Axis 1 and an awareness raising action for employees on yellow fever, with information on vaccination campaigns, through a newsletter and WhatsApp articles. In total, in January, seven newsletters and three WhatsApp articles were sent out to the employees.

Dialogue

In December 2017, 76 meetings were held with the communities, attended by 1,114 people. In Mariana (MG), individual and collective resettlements were the main points on the agenda this month for the dialogue team, with a consultation on the proposals of the Bento Rodrigues Urban Project and articulations with the environmental agencies for definitions on the licensing of the host area of Paracatu de Baixo, in Minas Gerais. Both cases involved weekly meetings with the Commissions of Local Affected Parties. A plan was discussed to attend to families of other communities facing physical displacement, as well as possibilities of assisted purchase and involvement of the affected people in administrating the reconstruction works.

In the other municipalities that were affected the final deadline for new requests for the Integrated Register required a widespread campaign, disseminating information, distributing materials and simplified active search for people that were affected and not yet registered by the Renova Foundation. The Dialogue teams came to the different territories to support the processes of mobilization, localization of people and logistical support for the negotiation campaigns of the Mediated Indemnity Program (PIM). The efforts concentrated especially on the region of Linhares (ES).

The compensation of those affected was the subject of meetings with associations of fishermen and islanders in the stretch of the Doce River, with the purpose of presenting the calculations of the proposals of the Renova Foundation and clarifying doubts about the process.

In Rio Doce and Santa Cruz do Escalvado, in Minas Gerais, the Dialogue team assisted in the distribution of debit cards for financial transfers to subsistence fishermen and artisan placer miners, mobilizing the community and clarifying doubts. In these two towns and in Sem-Peixe, Sao Domingos do Prata and Sao Jose do Goiabal in Minas Gerais, the activities of the Integrated Action Plan for Preparing for Environmental Emergencies, related to the flood risks during the rainy season, were finalized.

Ombudsman

In December, a total of 67 new requests were opened and 194 were completed (opened the same month and/or in previous months). A total of 1,804 requests were registered, of which 1,236 were completed and 568 are in progress. 40% of the requests refer to negligence in community assistance and 28% to undue granting of financial aid. 58% of the requests were made anonymously and 52% were registered through the 0800 Confidentiality Line. Of the new requests registered in December and of which the locations are known, 66% are from Espirito Santo and 44% from Minas Gerais.

After actions promoting the Confidentiality Line, the volume of corporate reports (fraud, suppliers, misconduct, etc.) quadrupled.

The review of the community-related backlog is underway and expected to be completed by the end of January 2018. The Ombudsman's procedures and guidelines are also under review, assisted by a specialized consulting agency.

Under discussion are the contracting of consulting services for the evaluation of human rights risks, in an integrated manner with the risk management methodology of the Renova Foundation, and the development of an agenda for training and dissemination of the human rights policy for all employees and suppliers throughout the year 2018.

On December 5, 2017, a human rights expert, Christiana Freitas, who will lead the Foundation's human rights activities, joined Renova.

Customer service channels

Eighteen training sessions were held with the customer service channel teams, which addressed topics such as Integrated Registration, PIM Water Damage, Subsistence Fishing, Social Protection and Health.

The satisfaction survey on the service offered by the 0800 lines and Contact Us of the Renova Foundation also proceeded.

In Linhares (ES), the office of the Information and Service Center (CIA) moved. Now, to facilitate access, the office operates in a room on the ground floor.

Communication with Territories

Among the events that took place this past period, we highlight the workshops and graduations of students supported by the Renova Foundation. In Mariana (MG), 27 students of the free training course offered to construction workers, in partnership with the FIEMG System, received their certificates. Whereas in Paracatu de Baixo (MG), students of the Municipal School of the community attended their graduation.

The workshop of the Educational Program for the Revitalization of the Doce River Basin, in Governador Valadares (MG), joint about 60 employees. This event marked the second stage of the collective construction actions of the Environmental Education Program.

The program was also involved in the organization and promotion of the Multisector Fair of Mariana (MultiSet) and in the fraternization of the elderly of Bento Rodrigues and Paracatu in RecriaVida, in partnership with the Social Development Secretariat of Mariana (MG).

The Suppliers Event was held in the HQ of the Espirito Santo State Industry Federation (Findes) in Vitoria (ES), aimed at suppliers interested in rendering services to Renova. The action is part of the Program for Stimulation Local Contracting and was carried out in partnership with Findes.

Renova Radio listed the following topics on the agenda in December: Multisector Fair in Mariana; new "User Portal" on the Renova Foundation website; action plan for the rainy season; social protection workshops; deadline for requesting Integrated Registration; Cook Brazil Project; balance of the Mediated Indemnity Program; Springs Recovery Program; and the participation of artisans from Regencia and Povoacao in the National Handicraft Fair, in Belo Horizonte.

Other graphic materials and products to support the communication process with communities were created in December. They are:

- Newsletters for communities on the progress of the resettlement of Bento Rodrigues, Paracatu and Gesteira;
- Booklets: Mediated Indemnity Program - Subsistence Fishing, Springs Recovery Program;
- Banner: Springs Recovery Program;
- Q&A: Subsistence Fishing and Resolution 119.

Communication with the Press

In the press, there were 334 articles published that referred to Renova, of which 282 were classified as positive and 52 as negative. With this result, until the end of 2017, 3,879 articles were published about the Renova Foundation, of which 2,075 were positive and 1,804 were negative (numbers especially impacted by the coverage related to the two-year mark of the Fundao dam collapse in November).

Of the total articles registered in December 218 were released by the press office, sending suggestions of agenda and releases with topics that contributed to stimulate a positive agenda in the media.

Among the key topics that were addressed are: closure of the campaign to request inclusion in the Integrated Register; the partnership signed with the Federal University of Vicosa (UFV); the approval of the bill that allows urbanization of the land for the resettlement of Bento Rodrigues; the graduation of students in the area of civil construction in Mariana (MG), through a partnership between FIEMG System and the Renova Foundation; and the Multisector Fair of Mariana (MultiSet).

Internal and Institutional Communication

During this period, three editions of Conecta and an edition of Institutional News were published, with emphasis on initiatives to boost the economy. An institutional message on the 2018 challenges was also sent to the external public, to about 4,000 Renova contacts.

In the context of Internal Communication, December was marked by the support to the organization of the Renova Caravans, an initiative of the Values, Culture and Identity program. For all 4 editions, support was provided to organize the events, create advertising pieces and other actions for mobilization. The results of the Reputation Survey and main conclusions about the more than one thousand evaluations regarding the reputation of the Renova Foundation were shared with the staff.

Dialogue

Region I - Municipalities of Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado

Mariana (MG)

A meeting was held with rural producers to present and discuss the proposal for technical assistance and the Genetic Improvement Program ("Renova Herd"), provided by the Renova Foundation. The Dialogue team mobilized rural producers to participate in the forum, providing information during the meeting, clarifying doubts and making notes of requests.

A meeting was held with residents of Bento Rodrigues (MG) to present the two concepts of the Urban Development Project, using scale models, for the resettlement of the community. The Dialogue team attended the previous meetings held with the Commission of Affected Parties, mobilized the residents to visit the Lavoura site, provided information and invited all the families to attend the meeting. During the activity, doubts on the process were clarified and requests by the residents were collected.

Also attended was the meeting of the Working Group on Integrated Registration, held with the affected population, Commission of Affected Parties, Technical Advisory Body and Prosecution Service, to present and discuss the methodology for the application of the Register.

A meeting was held with owners of large animals who are under the temporary guardianship of the Renova Foundation to understand the possibilities and limits for reproduction of the animals on the site of the farm where they are kept. The Dialogue team mobilized the owners and provided support during the forum, clarifying doubts and registering individual requests.

Support was provided during a meeting with the residents of Paracatu de Baixo (MG), also attended by the Municipal Department of Education of Mariana and officials of the School of Paracatu, to discuss demands related to the school of the community.
Elderly people from Bento Rodrigues and Paracatu de Baixo (MG) were mobilized to participate in the activity "Afternoon Dancing", with the objective of promoting the integration of this audience and the families of the communities within scope of the collective resettlement.

Barra Longa (MG)

Two dialogue meetings were held with the residents of Gesteira (MG), to initiate discussions on the definition of the urban development project for the resettlement of the community. The activities that were carried out by the team involved the mobilization of the affected families and, during the meeting, the clarification of doubts and the collection of individual requests of the residents.

22 properties with damaged yards were visited for validation of the scope of the construction works and support was provided to collect the signatures for Service Orders (OS), Authorization Terms (TA) and Terms of Delivery (TE) for formalization of the repair actions. The supervision of the recovery works of the yards is a continuous action carried out by the Dialogue Team, identifying if the owners are satisfied and ensuring adequate communication between the families and the technical teams. According to the infrastructure program, there are still 39 yards to be visited, with completion expected in December 2017.

The Infrastructure team of the Brazilian Institute for the Environment and Natural Resources (IBAMA) was accompanied during a visit to the surroundings of the Bus Terminals and Exhibition Center of Barra Longa (MG) to present the dialogue actions developed for the feasibility and adequacy of the repair works at these locations.

Rio Doce and Santa Cruz do Escalvado (MG)

Five dialogue meetings were held with representatives of the Prosecution Service (Federal and State), local public authorities, Technical Advisory Bodies, commissions of affected parties and residents to conclude the debates on the proposal of financial transfers to the artisan/placer miners and subsistence fishermen. It was the Dialogue team’s task to mobilize the public to participate in the forums and to register and forward individual requests.

Individualized assistance was provided to artisan/placer miners and subsistence fishermen for the collection and verification of documents and bank account data to initiate financial transfers, as well as providing guidance and clarification on the inclusion of persons on the list constructed by the commissions of affected parties, which determined the eligibility for the receipt of funds.

The “Cook Brazil” event was promoted, the target public mobilized and assistance provided for the registration for the event, organized by SESI/FIEMG, in partnership with the Renova Foundation, to meet the demand for training courses for professionals working in restaurants, and school kitchens, and interested community. After the event, the Dialogue team followed up on the feedback given by the community.

All municipalities

Mobilization of the population of Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado (MG), in compliance with the Integrated Action Plan for Preparing for Environmental Emergencies, which aims to inform, alert and prevent the population from flood risks in areas located near the rivers Gualaxo do Norte, Carmo and Doce. The activities carried out by the Dialogue team included the provision of information to the target public, collection of basic information about families, mobilization, explanatory meetings and execution of an emergency simulation.

Visits of the Dialogue team specialized in agriculture and rural affairs continued for permanent monitoring of the situation of the rural producers, including surveying demands, presentation of scope and obtaining signed releases to start construction works, collection and forwarding of demands, feedback on the assessment of Sustainability Indicators of Agroecosystems (ISA) and joint elaboration of the Socioeconomic and Environmental Adequacy Project (Pasea).

Region II – Sem Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia, Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena and Galileia.

Rio Casca (MG)

Visits were made to residents of Rochedo and Corrego Preto (MG) to provide information and identification of demands related to drinking water supply by the Renova Foundation during the dry season. It was the Dialogue team’s task to talk with family members, seeking to understand their situation and record their demands.

Sao Jose do Goiabal (MG)

Visits were made to residents of the communities of Firma Araujo, Biboca, Patrimonio do Requerente, Messias and Barra Alegre (Sao Jose do Goiabal) to provide information and clarification on the Integrated Register and Mediated Indemnity Program. The Dialogue team intensified its presence in the territory, carrying out individualized dialogue with local leaders and affected families.

Bom Jesus do Galho, Corrego Novo and Pingo D’Agua (MG)

Support was provided to the Mediated Indemnity Program by identifying people registered by the Renova Foundation that could not be located by the PIM field teams, considering the knowledge of the Social Dialogue professionals regarding the territories and families.

Ipaba, Caratinga and Santana do Paraiso (MG)

Three meetings were held with municipal secretaries and Social Work teams with the objective of gathering information about the demands made directly to local public authorities by the affected population and the demands of families in highly vulnerable situations.

In Periquito and Conselheiro Pena (MG)

Two meetings were held with fishermen and other residents from Pedra Corrida (Periquito) and Ilha do Lajao (Counselheiro Pena) to clarify the implications of CIF Resolution 119 on the Mediated Indemnity Program. During the forums, the Dialogue team clarified individual doubts about the indemnification process and registration status and identified difficulties of the population related to the evidence required by the PIM in order to participate in the program.
Visits were made to the affected properties of the Liberdade Settlement (Periquito) to identify demands for analysis of artesian wells, after disclosure of reports made by private companies indicating high levels of iron and magnesium in water samples. The activities of the Dialogue team were to listen and forward the queries to the responsible program.

Galileia (MG)

Meeting with fishermen from Galilee (MG) to present the technical feasibility study for the implementation of the fish farming project, using artificially made ponds. This action is part of the Resumption of Fishing Activities program.

Tumiritinga (MG)

A meeting was held in Sao Tome do Rio Doce to discuss the perception of the affected population on the water supply in the locality and if the Renova Foundation can provide mineral water.

Region III – Resplendor, Aimores e Itueta (MG), Baixo Guandu, Colatina, Marilandia, Aracruz, Linhares, Sao Mateus and Serra (ES)

Resplendor, Itueta and Aimores (MG)

In November four meetings were held with representatives of fishermen, wagoner and sand harvester associations, local leaders and residents of Resplendor, Itueta and Aimores, to clarify the indemnification process of the different professional categories and feedback on the progress of the process and valuation proposals of the damages by the Renova Foundation. The Dialogue team provide support in the identification of demands of the population and clarification of doubts.

Baixo Guandu (ES)

Two meetings were held with fishermen and other residents of the municipality to clarify the implications of CIF Resolution 119 for the Mediated Indemnity Program.

Linhares (ES)

Nine dialogue meetings were held, with the main points on the agenda being the presentation of proposals for short-term projects aimed at communities along the Doce River mouth; procedures for contracting local suppliers; assessment of tourism in the region; and discussions on the implementation of a fish farming project in the Povoacao district. The Dialogue team mobilized the target public, identified and forwarded demands, monitored and registered meetings and provided clarifications on doubts.

Sao Mateus (ES)

A meeting was held with representatives of the Fishermen's Colony Z13 in order to provide clarification on the Integrated Registration process for affected fishermen. The Dialogue team accompanied the meeting, clarifying doubts and establishing a dialogue channel with the institution.

Ombudsman

In November, part of the pending complaint backlog was resolved.

Customer service channels

Twelve training sessions were held with the Customer Service Channels teams. The focus lay on the actions of the Renova Foundation programs (Technical Skills module), seeking to improve the quality of information provided by the attendants and to speed up the replies. The topics covered were: Integrated Registration; access to the User Portal; PIM General Damage Fishing; stimulating innovation; development and economic diversification; recovery of micro and small businesses directly impacted by the dam collapse; stimulus to local contracting; reimbursement of extraordinary public expenses.

Renova proceeded with its satisfaction survey about the service offered by its customer service channels: 0800 and Contact Us. The purpose of the study is: (i) to offer the public seeking contact with the institution the opportunity to contribute to improve the service provided by our channels; (ii) to know the strengths and positive aspects of the service; and (iii) to know the negative aspects and the opportunities for immediate and long-term improvements.
The Information and Service Centers (Cias) of Governador Valadares (MG) and Colatina (ES) were transferred to offices on the first floor, on November 7 and 30, respectively, facilitating the access of the communities. Also carried out was the prospection of real estate for the implantation of the three new Information and Service Centers (Cias) in Povoacao; Sao Mateus and Aracruz in compliance with CIF Resolution No. 105.

The User Portal, a virtual space for the community to access the contact history with the Renova Foundation, has been launched. The creation of the portal aims to ensure that those affected have quick and up-to-date access to the actions of their interest with total transparency. It can be accessed through the Renova website and, at this time, it will be possible to consult all registered contact information and contact history (tickets) logged by the customer service channels. The portal is being implemented in stages and shortly users can access other information and open new tickets.

Communication with Territories

Because it has been two years since the Fundao dam collapse, the videos of the series "What has moved us?” were released, featuring Suely Araujo (Ibama/CIF), Luis Carlos Vieira (Findes) and Ricardo Juliao (architect of the resettlement project).

Renova Radio disclosed the following items: social protection workshops; reopening of the Jose de Vasconcelos Lanna Municipal School in Barra Longa (MG); Coffee on the Terrace in Gesteira; 12th edition of the Multi-sector Fair in Mariana (MG); interview with the CEO of the Renova Foundation, Roberto Waack; springs recovery project; Solidary Living Nature Network Project; indemnity payment to fishermen; special credit line for Micro and Small Businesses of the municipalities affected by the collapse of the Fundao dam; School in Povoacao transforms a refrigerator into a library; Student of Linhares, Lydia Tonani, continues to win prizes with a scientific project to clean the Doce River; User Portal on Renova's website.

Vimver took 147 people to the territories affected by the collapse of the Fundao dam in November, among them: production engineering students from the Federal University of Minas Gerais (UFMG) and the Federal University of Espirito Santo (UFES) - Master, students of the curriculum Recovery of Degraded Areas and Environmental Impact Assessment of Uni-BH, team of the Plant-for-the-Planet project, students of Izabela Hendrix of the civil and environmental engineering course, and civil society opinion makers.
Renova was also involved in the Bento Present, Past and Future Project with the production, layout and printing of: (1) the books of the 4th grade students of the Bento Rodrigues Municipal School (MG) that cover themes to do with the old town of Bento, the collapse of the Fundao dam and the new town of Bento; (2) memory games and jigsaw puzzles for the elementary students about the games and environment in Bento; (3) set of the show “Grain of Sand", for school presentation.

In order to improve the understanding of the population of Mariana (MG) on how to act in emergency situations, the Communication with Territories team assisted during the Emergency Simulation carried out by the Emergency Preparedness Program team in support of Civil Defense. It also provided institutional guidance to the Renova Foundation team and the press on work throughout the territories where the drill took place and supported with obtaining data to evaluate the activity.

In November, the Plant-for-the-Planet event in Mariana (MG) was also planned and organized, with the participation of the Plant-for-the-Planet founder Felix Finkbeiner, who for the last 10 years has been involved in the mobilization of young people and children to plant seedlings.

To assist with the events and festivities, such as a press conference in Barra Longa (MG), reopening of the Jose de Vasconcelos Lanna Municipal School in Barra Longa and mass in Gesteira (MG), the area provided support for their organization and structure.

Other graphic materials and products supporting the communication process with communities were produced in November. They are:

- Booklet: Guidelines for the rainy season;
- Folders: renovation of the Colatina Stadium; emergency aid and indemnification processes;
- Q&A: financial aid; closure of the registration period in the territories;
- Flyer: PIM Fishery;
- Banner: Springs Recovery Program;
- Leaflets on animal care and botulism;
- Newsletters: indemnification and emergency aid card; and launching of the affected parties’ user portal;
- Crisis management: Clarifications for the population of Governador Valadares on the circulation of false messages on WhatsApp and social networks, clarifications on indemnification processes.

Communication with the Press

In November, the trips with international, national and regional journalists along the River Doce basin to present Renova's repair and compensation actions came to an end.

A task force was created to assist the press, schedule interviews and provide support, send out statements and notices to clarify/correct information during the week that marked exactly two years after the collapse and its following days.

Also focused on the two-year milestone, the press coverage was analyzed and, based on the results, the strategic directions for the relations with the press and the actions for the dissemination of the repair process were adjusted.

In order to qualify spokespersons, media training was held with a third group of leaders and technicians from Renova. In addition, the team proactively produced and disseminated press releases, especially on the subjects: planting of seedlings and visit of the creator of the Plant-for-the-Planet project, Felix Finkbeiner; the Multi-Sector Fair of Mariana (MG); the Cook Brazil project in Rio Doce and Santa Cruz do Escalvado (MG); the agreement with the Brazilian Association of Sanitary and Environmental Engineering of Minas Gerais (Abes-MG); PIM Water balance and impact on the local economy.

Internal and Institutional Communication

The month of November was marked by the continuation of the execution and evaluation of the most relevant actions of Internal and Institutional Communication planning, related to the 2 years since the Fundao dam collapse. The initiatives reinforce the message of accountability, as detailed below:

- Conecta: 4 editions of the newsletter, sent weekly to Renova team members. This month, all editions of Conecta were special editions with content related to the planned communication actions marking the 2 years of the collapse. On November 5, the Conecta special was sent, with a letter to the team members;
- Institutional Newsletter: a special edition was produced on the two years mark of the Fundao dam collapse, covering the main repair actions;
- A special letter was sent, on November 5, to various audiences.

Regarding Internal Communication, 2 reports were produced and shared with the team members (direct communication): invitation to the online training of the Integrity Program; and dissemination of the User Portal.

Social Dialogue

Region I - Municipalities of Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado

- Mariana (MG)
Meetings were held with the Bento Rodrigues Commission of Affected Parties to define the methodology of the workshops in which two concepts for the urban project of the resettlement will be presented. The Dialogue team worked on an individualized relationship with the objective of broadening the understanding of the process, as well as empowering such members as multipliers of information for other people of the community.

Meetings were held with the Commission of Affected Parties of Paracatu de Baixo to discuss the readjustments to the urban project of the new community. Accompanying community leaderships in visits to the locality where the sub-district of Paracatu de Baixo will be rebuilt.

Eight Collective Dialogue meetings were held with participants from the communities of Paracatu de Baixo, Ponte do Gama and Bento Rodrigues. The main guidelines discussed this month were: readjustments to the Paracatu de Baixo urban project, presentation of the scale models of the two concepts of the urban project for the resettlement of the community of Bento Rodrigues, dealing with questions about the activities related to the drilling of wells and the water supply system for the community of Ponte do Gama. It was the Dialogue team’s task to be in constant contact with these families, mobilizing the affected parties for the participation in these forums and individualized handling of requests and issues presented with at the meetings.

- Barra Longa (MG)
Continuity of the actions to support the infrastructure team in their visits to collect signatures of terms related to the repair activities and accompanying the audits performed by Ernst & Young (EY).

Valorization actions of the group of embroiderers of Barra Longa together with the front responsible for the socioeconomic programs, through the hiring of specialized consulting to stimulate the activities of the group and to develop the associated production.

"Café na Veranda" was held at the home of a resident living in a rural area. The objective of the action is to foster the creation of a women's cooperative in the community of Gesteira, valuing local production, such as soft candy, butter, cheese, sugar cane, cachaça gelatin and greengroceries.

Mobilization of eight families to carry out a precautionary inspection in the properties near the banks of the Carmo River, where works will take place to remove constriction points (rock outcrops in the river channel).
Fourteen Collective Dialogue meetings were held with participants from the communities of Gesteira and Sede, and representatives of Public Authorities. The main point on the agenda this month were: presentation of the Technical Assistance and Rural Extension program, and the action of "Renova Herd" for the Rural Producers, the participation of the group of embroiderers in the National Handicraft Fair in Belo Horizonte (MG), definition of actions for inauguration of the Municipal School Jose de Vasconcelos Lanna, status of the works in Barra Longa and infrastructure planning for the resumption of activities.

- Rio Doce and Santa Cruz do Escalvado (MG)
Individualized dialogue with two rural producers to grant permanent access and easement of passage to Renova Foundation technicians.

Mobilization of 11 restaurant owners to offer training and consulting courses, in partnership with the Minas Gerais State Industry Federation (FIEMG) and Sebrae.

Meetings for listening to the communities of Viana and Jeronimo, providing service support to diverse publics, mainly impacted fishermen and vendors, through addressing concerns, registration of requests, and permanent dialogue with these communities.

Eight Collective Dialogue meetings were held with the communities, leaders and public authorities. The main topics discussed were: presentation of proposals of the Renova Foundation for financial transfers to the subsistence artisan/placer miners and fishermen in the communities, commissions of affected parties and the Prosecution Service, collective dialogue with demonstrators from both municipalities, who blocked the access to the works on Lake Candonga and requested a meeting to meet their demands regarding the values and deadlines for the payment of indemnity, meetings with the Rio Doce municipal Prosecution Service to give an update on the drainage works for the resumption of the activities of the Risoleta Neves hydroelectric power plant.

- Mariana and Barra Longa (MG)
Continuity of actions related to the preparation of the Emergency Simulations and Flood Plan, with the Dialogue team mainly contributing with the definitions regarding communication strategies and relationship with the target communities of this plan.

Region II – Sem Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia, Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena, Galileia

- Caratinga, Santana do Paraiso and Ipaba (MG)
Support of the Dialogue Team to the Mediated Indemnity Program in the identification of people registered by the Renova Foundation and not located by the PIM field teams.

- Bom Jesus do Galho (MG)
Intensification of the contact with the families of the community of Revés do Belém, due to the increased amount of doubts regarding the indemnification process and the emergency financial aid.

- Rio Casca (MG)
Visit to eight properties affected in the communities of Corrego Preto to evaluate the need of water supply during the dry season.

Meetings were held with the communities of Rochedo and Corrego Preto with the purpose of clarifying doubts related to the water supply process, which will begin the second week of November.

- Governador Valadares (MG):
Accompanied the delivery activities of letters requesting attendance at the PIM General Damages office for clarification on the update of the integrated register and presentation of documents proving the impact on income. The Dialogue team accompanied the delivery company in more critical areas, in the districts of Derribadinha and Ilha Brava, seeking to ensure the transparency of the process and avoid misunderstandings.

- Conselheiro Pena (MG)
A meeting was attended of the PIM General Damages team with the president of the Association of Fishermen of Counselor Pena (ASPEC) to present the Fishery Price Policy and resolutions for the indemnification process.

Coordinated action of intensified contact with community leaders, religious entities and other key stakeholders in Barra do Cuiete.

- Periquito, Naque, Belo Oriente and Governador Valadares (MG)
Professional fishermen were visited for identification and mapping of vessels, activity part of the indemnification process in the municipalities of Naque, Periquito and Belo Oriente.

Region III – Resplendor, Aimores e Itueta (MG), Baixo Guandu, Colatina, Marilandia, Aracruz, Linhares, Sao Mateus and Serra (ES)

- Itueta, Resplendor e Aimores (MG)
In response to the reports regarding the water catchment from artesian wells near the Doce River, the Dialogue team informed the residents of the region about the services contracted by the organization for water catchment and transportation from the Manhuaçu River, in Aimores (MG), supplying the Water Treatment Plants (ETAs) of Itueta and Resplendor.

In the communities of Santo Antonio do Rio Doce (Aimores) and Independencia (Resplendor), meetings were held with community leaders in order to report on non-eligibility to the PIM General Damage.
In Baixo Guandu (ES), councilors asked the Renova Foundation for a presentation on the Springs Recovery Program, which took place on October 23.

- Colatina, Linhares and Sao Mateus (ES)
In the municipality of Linhares (ES), the final pricing policy was communicated to the Fishermen Colony and Association (Sede, Regencia and Povoacao). A meeting was also held to present the assessment results of Futura Consultancy (Impacts on Tourism, Culture, Sports and Leisure).

In Aracruz (ES), a meeting was held to construct the pricing policy with fishermen from Barra do Riacho.

In Sao Mateus, the leaders of each community were identified to begin the routine activities of Social Dialogue. In Urussuquara and Campo Grande, "social assets" (local organizations or social groups with technical capacity to support the reparation process) were mapped.

Customer service channels
Twelve training sessions were held with the Customer Service Channels teams. The focus was on the actions of the Renova Foundation programs and the skills and abilities module, seeking to improve the quality of information provided by the attendants and, consequently, to speed up the replies. The topics covered were: Integrated Registration, Development Program (module 2), Communication, Training with the Team of the Institutional Information Center, Preparation for Environmental Emergencies (simulated rainy season) and Water.

In October, the customer satisfaction survey was launched for the service offered through the Renova Foundation 0800 Customer Service Channels and Contact Us. The purpose of the study is to offer the public seeking contact with the institution the opportunity to contribute to improve our service, to know the strengths and positive aspects of service and to know the negative aspects and the opportunities for immediate and long-term improvements.

Communication with Territories
The special series "What moves us?" was developed, with video testimonials from partners and suppliers of the Renova Foundation, posted on the site, on social media and via WhatsApp. The videos include the participation of: Evaldo Vilela (President of Fapemig), Andreia Aparecida (member of the Renova Advisory Board), Claudio Boechat (Advisory Board), Eduardo Figueiredo (CEO of the BioAtlantic Institute - IBIO) and Senisi Rocha (President of the Manhuaçu River Basin Committee).

In October, Renova Radio broadcasted special programming recorded with specialists, addressing issues such as: resettlement (Mariana and region), PIM (GV and ES), local contracting (Mariana and region), water (GV and ES), land use (Mariana and region) and permanent preservation areas and springs (GV and ES).

Traffic education actions were carried out, in partnership with the Municipal Guard, together with the municipal schools of Paracatu, Morro de Santana and Bento Rodrigues.
The Visitors Program ComeSee (VimVer) received local NGOs, civil society, the Federal University of Vicosa (UFV) to discuss the topic Environmental Recovery, and the Dom Helder Camara College to discuss the topic Historical Heritage.

Launch of the new phase of the Douradinho Project. Schools were visited and theatrical performances were held in public spaces.

Support for the reopening of the School in Barra Longa.

Planning and setting-up of events in commemoration of Our Lady of Aparecida and Children's Day in the communities of Bento Rodrigues, Paracatu and Ponte do Gama.

Communication with the Press
Four weeks of press trips with international, national and regional journalists along the Doce River basin to present Renova's repair and compensation actions.

Production of press kits (releases, infographics and photos) to hand out to the journalists participating in the press trips and send them per mail to reporters who covered the two years since the dam collapse.

Proactive production and dissemination of press agendas, especially: launch of the Develop the Doce River fund in Minas Gerais and Espirito Santo, inauguration of a school in Barra Longa (MG), completion of a river pipeline in Governador Valadares (MG), information on registration updates for financial aid and the new phase of the Douradinho project in Barra Longa (MG).

Internal and Institutional Communication
October was dedicated to the execution of actions related to the 2 years since the Fundao dam collapse. The initiatives reinforced the message of accountability, as detailed below:

- Conecta: 4 editions of the newsletter, sent weekly to Renova employees;

- WhatsApp articles: 16 articles were produced and shared on the main results of the Renova Foundation during a year of operation;

- Book “Remediation Actions”: printed material about the institution, presenting the updated results and figures of the Renova Foundation;

- Media Plan: The Renova Foundation carried out its first action with paid media. The campaign chose to focus on accountability in order to share with the public the main results obtained so far in repairing and compensating for the impacts caused by the collapse of the Fundao dam.
- Special Roundtable Conversation: a tool for direct communication with staff with the objective of making an alignment on the 2 years since the dam collapse.

Another important action that was completed this month was the presentation of the results of the Image and Reputation Study, conducted by the Reputation Institute, for priority groups of the internal public: board, managers and the Human Resource and Engagement and Dialogue teams. Also as part of the Institutional Communication actions, the area led the launch of the Develop the Doce River Fund in Minas Gerais and Espirito Santo.

In the context of Internal Communication, the traffic safety campaign "Stop, think and change your attitude in traffic" continued in October. Staff, students and communities participated in the actions throughout the month.

Dialogue

Region I - Municipalities of Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado
Mariana (MG)

There were visits to rural properties to listen, clarify and sensitize residents about the importance of the enclosure of the Permanent Preservation Areas (APPs), including mediation for the collection of authorization signatures of the intervention, upon release by the owner. Together with the technical area of the Renova Foundation, the Dialogue team structured the approaches towards the producers, respecting the particularities of each family and its sociocultural context.

Resumption of the discussions of the working group with the Commission of Affected Parties for construction and validation of progress made in the Urbanization Project for the resettlement of the Community of Paracatu de Baixo.

Supervision of the first reconstruction works, and progress of the remodeling works of the properties impacted in the municipality, with the objective of supporting the communication between the parties and the adequacy of the interventions in order to meet the needs of the families.

Mobilization and accompanying of three families for delivery of detailed engineering projects and collection of authorization agreements for setting up the construction sites.

Barra Longa (MG)

Visits to 46 properties with impacted yards for validation of the scope of the construction works, as well as supporting work to collect the signatures for Service Orders (OS), Authorization Terms (TA) and Terms of Delivery (TE) for formalization of the repair actions. The supervision of the recovery works of the yards is a continuous action carried out by the Dialogue Team, responsible for identifying if the owners are satisfied and ensuring adequate communication between the families and the technical teams. According to the infrastructure program, there are 77 yards to be visited, with completion expected in December 2017.

Mobilization of 6 families who will have their construction works audited by the Ernst & Young Audit (EY) and accompanying the auditors to 3 residences for face-to-face interviews.

Three collective forums were held with the community of the urban area of the municipality, rural area and local government to present the proposal of moral damages, list of material goods and impacts on yards for indemnification purposes.
Assisting in the relocation process of 6 families who were living in the surroundings of the Exhibition Center of Barra Longa, who chose to move to temporary housing provided by the Renova Foundation. The Dialogue Team has been in constant communication with these families, mediating between them and the Renova Foundation, in listing housing alternatives and visiting them with the families, so that the choice could be made in accordance with the needs of each case.

Promotion of valorization actions of Barra Longa’s embroiderers, together with the Historical, Cultural and Artistic Memory Program, and also with the front responsible for the socioeconomic programs. The Dialogue Team has been the communication between the programs involved, public authorities and the group of embroiderers, besides mapping the organizations in the territory that can support the development of the project.

Rio Doce and Santa Cruz do Escalvado (MG)

Mediation of the negotiations with two rural producers for permission to access and easement of permanent passage through their properties. The dialogue activity was joined by a rural producer, as a way of ensuring his understanding of the access and commuting of Renova Foundation teams using the road located on his property.

Mobilization of 11 restaurant owners to offer training and consulting courses in partnership with FIEMG and Sebrae, focused on the development of productive activities in the territory.

Follow-up with 2 families who are assisted with basic food baskets by the Renova Foundation, aiming to understand the current scenario and degree of vulnerability of this public, keeping in contact continuously.

Accompanying visits by the Ernst & Young Audit (EY) to 3 rural properties where fences were built by the Renova Foundation, located on the banks of the Doce River, involving mobilization, scheduling of visits and intermediation of the relationship between the parties, considering the particular sociocultural aspects of this public. A forth owner received guidance on the procedure over the phone. The audit work aims to understand the degree of satisfaction of the owners.

Social Hearing with the communities of Viana and Jeronimo, providing service support to diverse publics, mainly impacted fishermen and vendors, through addressing concerns, registration of requests, and permanent dialogue with these communities.

Mariana and Barra Longa (MG)

Strategic and tactical-operational planning of the activities related to the preparation of the Emergency Simulations and Flood Plan, related to the safety of the population during the rainy season.

All municipalities in Region I

Visits to 46 impacted rural properties for joint construction of the Socioeconomic and Environmental Adequacy Project (PASEA), ongoing action in Mariana (18), Barra Longa (26) and Rio Doce/Santa Cruz do Escalvado (2).

Visits to rural producers to report on the availability of the technical assistance team and initiation of the Livestock Genetic Improvement Program, ongoing action to be implemented by the Renova Foundation's Agroforestry Operations Program throughout Region I. So far, the actions of this program were initiated in Barra Longa, Rio Doce and Santa Cruz do Escalvado, and assistance is expected to start in Mariana in October.

Region II – Sem Peixe, Bom Jesus do Galho, Corrego Novo, Dionisio, Marlieria, Pingo D’Agua, Raul Soares, Rio Casca, Sao Domingos do Prata, Sao Jose do Goiabal, Sao Pedro dos Ferros, Timoteo, Caratinga, Bugre, Fernandes Tourinho, Iapu, Ipaba, Ipatinga, Santana do Paraiso, Sobralia, Governador Valadares, Alpercata, Belo Oriente, Naque, Periquito, Tumiritinga, Conselheiro Pena, Galileia

Caratinga, Santana do Paraiso and Ipaba (MG)
Support in the identification of people registered by the Renova Foundation and not located by the teams of the Mediated Indemnity Program

Identification, visiting and updating of the registration data of the sand mines installed in these municipalities through direct dialogue with their legal representatives, in support of the Mediated Indemnity Program, with the objective of revalidating the list of companies in the segment that will be included in the indemnification process.

Sao Jose do Goiabal (MG)

Support to the implementation of the "assisted operations" methodology for the sand plain owners, which will supplement the calculation of indemnification values related to the extraction and sale of sand from the Doce River, by through the observation of a day of sand extraction and production in each sand plain impacted by the collapse of the dam. The dialogue was responsible for identifying and sensitizing business owners in the locality to start discussions with Renova Foundation technicians. In addition, it monitored the progress of the assisted operations and their impacts on the indemnification process, ensuring that the dialogue between the Renova Foundation and the impacted parties is done respecting the context and its sociocultural particularities.

Bugre (MG)

Mobilization of the community and dissemination of the new Itinerant Service Point of the Renova Foundation, initially installed in the Community of Sao Lourenco, which will serve to provide information and clarify doubts of the population.

Rio Casca (MG)

Visit to 27 impacted properties in the communities of Rochedo and Corrego Preto to evaluate the need for water supply by the Renova Foundation during the dry season.

Governador Valadares (MG)

Participation in the Public Hearing on water quality in Governador Valadares, attended by residents and representatives of the Renova Foundation, which presented activities and programs related to the issue. During the event, the project of the alternative water pipeline was presented, withdrawing water from the Corrente River.

Monthly meeting in the community of Ilha Brava, district of Governador Valadares, to keep in contact with the residents, clarification of doubts and identification of demands. On the agenda was the indemnity process for general damages, with the participation of the technical staff of the Renova Foundation to clarify the stages of this process.

Meeting with the Sao Vitor State School, in the community with the same name, to inform on the water damage process (PIM DA).

A meeting was held with residents of Sao Tome do Rio Doce, in Tumiritinga, on the installation of water supply infrastructure in the community, seeking the awareness of the residents for the water withdrawal from the Doce River, since it is the best source according to the water security studies.

A meeting was held with the Mayor of Tumiritinga in order to discuss the revitalization process of "Prainha do Jao", and the presentation of the proposal for the water withdrawal for the São Tomé district.

Conselheiro Pena (MG)

Meetings were held in Barra do Cuiete to clarify the registration process and activities of the Renova Foundation for 17 residents of the district, and to update the registration information of 25 impacted residents.

Galileia (MG)

A meeting was held with the coordination of the Family Health Strategy of the municipality of Galilee to present the proposal of the Social Dialogue team.
Periquito, Governador Valadares and Tumiritinga (MG)

Taking part in 4 meetings with professional fishermen to present the responses on the requests for adjustments to the Fishery Price Policy for indemnification purposes in the three municipalities.

Installation of Traveling Service Points (PAI), in the towns of Periquito (Sede, Pedra Corrida, Settlement Liberdade and Serraria) and Governador Valadares (Baguari and Ilha Brava). The Dialogue Team presented these new customer service channels of the Renova Foundation to the residents and local leaders of these communities, who now have more opportunities for dialogue for the purpose of registering requests and clarifying doubts.

Region III – Resplendor, Aimores e Itueta (MG), Baixo Guandu, Colatina, Marilandia, Aracruz, Linhares, Sao Mateus and Serra (ES)

Aimores (MG)

Meetings were held with agendas related to the Mediated Indemnity Program (PIM) in Barra do Manhuacu and Maua (Santo Antonio do Rio Doce), as well as a meeting with the Board of APARDA.

Itueta (MG)

Meeting with the community aiming to discuss the water catchment/supply of the municipality by the Foundation and COPASA, in addition to understanding the situation of the residents in relation to the PIM General Damages.

Resplendor (MG)

In the community of Vila Crenaque, two meetings took place in September, both with guidelines on the Integrated Register and the Mediated Indemnity Program. Mobilization and support to the PIM General Damages in their dialogue with ARTTA members - Resplendor Association of Sand Miners to define the implementation of the assisted operation.
An institutional meeting was held with the President of the Resplendor Town Council, to discuss issues related to the provision of water supply to the communities in the municipality via water tank trucks.

Aimores (MG)

There were two meetings with representatives of the Town Council. One of them had the objective of proposing alternative water catchment and proving the potentials for the treatment of the Doce River water to make it potable.

Baixo Guandu (ES)
Three meetings were held with on the agenda the responses on the Fishery Price Policy for indemnification purposes, with the participation of fishing associations and colonies of the territories. The mobilization and operational support for these meetings, as well as the meeting minutes, were carried out by the Dialogue Team.

Dialogue with the communities of Alto Guandu and the Operarios neighborhood in order to understand the residents' expectations regarding Water Damage (DA) and give general responses to the residents.

Meeting with representatives of the Baixo Guandu Town Hall, with on the agenda the presentation of monitoring data, alternative water catchment, solid waste collection and sewage treatment.

Linhares (ES)

Providing support in 2 meetings with professional fishermen for responses related to the Fishery Price Policy for indemnification purposes.

Three meetings were held, one with the community of Areal to present the programs of the Renova Foundation and collect requests. Two other meetings were held in the municipality with the support of the Dialogue Team regarding the construction of a playground; one with leaders of the Regencia Fishing Association and another with the community of Povoacao.

Aracruz (ES)

Support was provided to the agenda with the State Institute for Environment and Water Resources (IEMA) and the Chico Mendes Institute for Biodiversity Conservation (ICMBio) in order to verify the availability of fishing data collected during the environmental licensing process of the Jurong shipyard to better understand the reality of the fishing activity in the municipality. The data will be used by the PIM for the elaboration of fishing prices.

Colatina and Aracruz (ES)
With specific point on the agenda related to the Mediated Indemnity Program, support was given in seven dialogue meetings, one of them with Colonia Z5 and the fishing community of Colatina. We highlight some of these meetings: in Aracruz, 2 meetings in the community of Barra do Riacho, with an agenda aimed at the construction of a proposal of a professional shrimp fishery price and fishery price for owners of outboard engines. Another meeting was held to align information with leaders on obtaining new data on fishing activity in the region.

Colatina, Linhares and Sao Mateus (ES)

Eight Meetings were held with the presence of representatives of the public governments, with diverse agendas. Two of the most important issues were related to the infrastructure of the municipalities: road infrastructure for the community of Povoacao (Linhares) and basic sanitation (Colatina). Meetings were also held with the Municipality of Linhares, the Social Assistance Secretariat of Sao Mateus and the Espirito Santo Research Institute (Incaper), Technical Assistance and Rural Extension. Finally, the Ministry of Environment presented the TerraMar Project to the Renova Foundation showing its support to the integrated and participatory territorial environmental management of continental and marine areas. The Dialogue Team is responsible for the operational support for the development of these activities by the Renova Foundation.

Ombudsman
In September, the Ombudsman team of the Stakeholders' Management System participated in a training to speed up cases that were neglected by other channels that support the public.
In addition, some of the pending backlog claims were finalized.

Customer service channels
Nine training sessions were held with the Customer Service Channels teams. The focus was on the actions of the Renova Foundation programs, seeking to improve the quality of information provided by the attendants and, consequently, to speed up the replies. The topics were: Development and Skills Program: Orientation; Technical Assistance and Rural Extension, and Renova and Integrated Registration.

Communication with Territories
Supporting actions at the Baby Jesus Celebration in Paracatu and the Merces Celebration in Bento Rodrigues. The 8th Edition of the Adopt-a-Friend Campaign for the adoption of dogs and cats in Mariana (MG).

Civil Defense Kits hand-out event: planning, production, publicity in the press and internal communication in the municipalities of Mariana, Barra Longa, Rio Doce, and Santa Cruz do Escalvado, in Minas Gerais.

Communication Workshop - Newspaper with the Community of Barra Longa: meeting with residents of the region for the formation of a communication group that will think about the next editions of the newspaper.

Visit of the Federal University of Parana: presentation of Renova for a group of students.

Support for the inauguration of the Advanced Dispute Resolution Office (PAA) in Governador Valadares.

Communication plan to stimulate adhesion to the Mediated Indemnity Program (PIM - Water Damage) in the municipalities of Alpercata, Belo Oriente (Cachoeira Escura), Galilee, Tumiritinga, Resplendor, Itueta and Periquito (Pedra Corrida).

Support in gathering video and photographic material in all impacted areas for the Renova Foundation's image bank.

Action plan for indemnification of professional fishermen (PIM Fishery).
Participation in the meeting with the town councils of Resplendor, Itueta, Aimorés and Baixo Guandu, in Minas Gerais, on the dissemination of monitoring and the water quality.

Report sent to the field leaders of the Renova Foundation clarifying about the fishing ban.

The Event for Sharing Stories and Know-How for the revitalization of the Doce River Basin was held.
Springs recovery: campaign planning for prioritization study of areas undergoing recovery, including completion of layout of identification signs for APPs and fenced springs.

Creation of a booklet for mobilization and training of rural landowners in the planting of species along the Doce River basin.

Douradinho Project: review of material and communication plan, planning of actions for the second half of 2017.

Technological Innovation: planning of actions for launching a technical cooperation term with FAPES and FAPEMIG, aimed at the implementation of knowledge production actions associated with the recovery of the economic, social and environmental damage resulting from the collapse of the Fundao dam in Mariana/MG.

Radio Renova featured four distinct programs, which presented information of interest to the communities.

Communication with the Press
Researching information and production of content summarizing the main actions in relation to the two years period after the dam collapse.

Elaboration of an integrated visibility plan of the activities developed for the critical issues in the two-year period after the dam collapse.

Preparation of spokespeople to assist media and viability of interviews to clarify on the repair actions.

Production and dissemination of press material. Topics such as: Mediated Indemnity Program in seven localities of MG, Plant-for-the-Planet project, resumption of agricultural activities along the Doce River and Renova's support to strengthening Civil Defense in impacted cities.

Accompanying and covering meetings and events, such as Meeting with Mayors, CIF meeting, delivery of vehicles and equipment to Civil Defense and event of the Plant-for-the Planet project.

Initiation of the project Impact X Repair, which intends to show, through images and data, the evolution of repair actions along the Doce River.

Production of a script for visiting newsrooms and field trips with the press.

Internal and Institutional Communication
During this period, 4 editions of Conecta were released.

In addition, the road safety campaign that was launched has raised important issues with the motto "Stop, think and change your attitude in traffic."

Several events involving staff, students and communities in the Mariana region will take place throughout October. The program includes lectures in partnership with the Military Police and Municipal Guard, theatrical sketches, defensive driving training, pamphlets, actions in preschools, blitz and security alerts.

The Image and Reputation Study, conducted by the Reputation Institute, was also finalized.

Customer Service Channels
Nine training sessions took place with the teams of the Customer Service Channels. The focus was on the actions of the Renova Foundation programs, seeking to improve the quality of information provided by the attendants and, consequently, to speed up the replies.

Internal and Institutional Communication
August was the Month of Integrity, the concept being "right for you, right for all". The campaign addressed situations that help employees reflect on behaviors they should adopt on a day-to-day basis. Leaders scheduled talks with the teams and a video of the CEO was shown at seven events: Belo Horizonte, Barra Longa, Mariana, Governador Valadares, in Minas Gerais, and Colatina and Linhares, in Espirito Santo.

The Meeting on Integrity was broadcast live on the Renova Foundation website and was attended by 35 in person in Belo Horizonte (MG), there were 205 live views, 365 views on the Renova Foundation YouTube channel, about 300 comments about the theme on social media and 24 comments during the broadcast. The Code of Conduct was delivered and there was electronic communication, consisting of seven publications on WhatsApp, marketing about the Integrity Meeting through email to about 5,000 internal and external contacts and four notices on Conecta.

A study on Image and Reputation is in its final phase. Quantitative questionnaires are being applied, which can soon be compiled and will show the results of the survey.

Communication in the Territories
The Renova Foundation now features Renova Radio. Local news reports will be broadcasted in eight-minute programs. Per week, there will be 12 programs, on 25 radio stations located in the area that stretches from Mariana (MG) to Regência and Povoação (ES), in total reaching 274 municipalities.

Printed newspapers in the form of an edition zero were also distributed in the communities of Mariana and Barra Longa, in Minas Gerais, and in the area around the Doce River mouth (Regência and Povoação, Espirito Santo). There were three different editions with topics for each community.

In addition to radio and newspapers, the territory communication team also led several actions to support the programs of the Transaction and Conduct Adjustment Term (TTAC): a Call for Sharing Experiences and Good Practices for the Revitalization of the Doce River Basin; the dissemination and support for the organization of agricultural training workshops for rural producers of Barra Longa (MG); the production and dissemination of information on the fishing ban in the region of the Doce River mouth, in the state of Espirito Santo; dissemination and support to the 2nd Plant-for-the-Planet Academy, in partnership with Plant-for-the-Planet, held in Mariana (MG), on August 19, with the participation of 100 young people and children of the municipality.

Social Dialogue

Mariana (MG)
The community of Bento Rodrigues (MG) was mobilized in person to participate in the General Assembly on the adequacy of the resettlement project. In order to encourage the participation of the affected people in the forum for the presentation of the urban project, 27 informative home visits were carried out. With the purpose of presenting information on the status of the purchase of the land for resettlement, 33 families from the community of Paracatu de Baixo (MG) were also visited.

Visits were made to affected rural properties for the joint construction of the Socioeconomic and Environmental Adequacy Plan (Pasea). Furthermore, the farmers were able to participate in the "First Terra Nossa training", where they were presented with the techniques and technologies of sustainable planting.

Barra Longa (MG)
The families living in the vicinity of the Barra Longa Exhibition Center (MG) were mobilized, with support and follow-up of actions, to formalize the agreement with representatives of the Prosecution Service (MP-MG) for temporary displacement during the constructions works on the soccer field. Properties that had their backyards damaged were visited to validate the scope of works together with the residents and the feasibility of repairs to the sanitary sewage system of the properties.

Just like in Bento Rodrigues (MG), visits were made to the affected rural properties for the joint construction of the Socioeconomic and Environmental Adequacy Plan (Pasea). The rural producers could also participate in the "First Terra Nossa Training".

Rio Doce and Santa Cruz do Escalvado (MG)
The replies referring to the individualized attendance of the social informative sessions, which were held in June, continued in writing. The community was mobilized for the 2nd Resumes Registration Campaign by the National Employment System (Sine).

Territories 2 and 3
The territory communication team supported the meetings for presenting the methodology of "assisted operations" organized by the Mediated Indemnity Program (PIM). This support involved the structuring of the indemnification policy in development for the sand fishermen program. Other support was given by holding meetings to present the pricing for indemnification purposes related to the Fishing Policy and the identification of pending matters related to the Integrated Register. Another program highlighted was the Resumption of Agricultural Activity, which mobilized the communities of Revés do Belém, in Bom Jesus do Galho (MG), to build the assessment of the program.

Linhares (ES)
In addition to delivering the first edition of the community newspaper, the staff of the Renova Foundation mobilized the population to participate in the workshop to prepare edition number one.

Customer Service Channels
The 0800 and Contact Us service support of the Renova Foundation, handled by the company AeC, in Belo Horizonte, has started facilitating the contact, management of these channels and training to humanize the service.

Social Dialogue
In Mariana (MG), there was dialogue with families that have properties that will undergo reforms, with the objective of identifying them, defining the construction work scopes, collecting service order signatures and initiating interventions. Follow-ups with the families whose properties will be rebuilt or leased by the Renova Foundation also continue, even as the collection of signatures for the authorization term of interventions for conformation of the river channel and tributaries. Information was also widely disseminated on the technical courses offered by the National Service of Industrial Education (Senai) in partnership with the Renova Foundation.

Accompanied visits to the Technical Reserve of Mariana were organized for the people from the communities of Bento Rodrigues, Paracatu de Baixo (Mariana - MG) and Gesteira (Barra Longa - MG). The Dialogue teams also accompanied the meeting with the elderly and relatives in the House of Culture, in Mariana, for the “Musical Café" workshop.
In Barra Longa (MG), Ernst & Young's received support during their audit visits to impacted rural properties and urban residencies in the municipality. Together with the local government and the National Employment System (Sine) of Ponte Nova (MG) it was decided to collect and register resumes of the population, with the objective of stimulating the hiring of local labor and making it feasible. In addition, dialogue with the Prosecution Service and the families around the Exhibition Park was resumed in order to discuss the displacement and indemnification of the owners.

In Rio Doce (MG) and Santa Cruz do Escalvado (MG), written feedback was given referring to the individualized services performed during the Social Informative Session, which took place in June. Also as a result of the session, the individualized assistance provided by the Micro and Small Business Recovery Program (PG 019) was monitored. The communities were also informed about the status of the Integrated Registration, negotiations with rural producers, the provision of training courses, the situation of the implantation of artesian wells, and the provision of water for animal consumption.

In regions 2 and 3 (municipalities along the Doce River Basin), the monitoring work related to the use of the new emergency financial aid cards (Policard x Alelo) was continued, based on the questions raised by the communities. The Dialogue team also accompanied the visit of one of the representatives of the Renova Foundation Advisory Board to the municipalities of Colatina (ES) and Baixo Guandu (ES), and participated in the "VI Municipal Conference of Social Assistance of Itueta" in Minas Gerais, to disseminate information about the institution.

In Naque (MG) and Periquito (MG), social informative sessions were held to answer questions related to the status of the Impacted Parties Registration and Survey Program (PG 001) and Mediated Indemnity Program (PG 002). The Dialogue team participated in the planning, organization and coordination of actions, screening and clarification of doubts, as well as the referral and discussion of issues pertinent to the customer service channels.

The Dialogue team supported the local dialogues of the Resumption of Agricultural Activities Program (PG 017) in the community of Bom Jesus do Galho, Sem Peixe, São Domingos do Prata, Ipaba, Tumiritinga, Conselheiro Pena, in Minas Gerais and Colatina, Baixo Guandu and Marilândia, in Espirito Santo. In Bom Jesus do Galho (MG), support continued to the teams of the Impacted Parties Registration and Survey Program (PG001) to identify the people not yet located.

Meetings were also held to provide information on the replacement of the consultancy responsible for supporting the Social Dialogue teams of the Renova Foundation in the territory. The meetings took place in the towns of Rio Casca, São José do Goiabal, Bom Jesus do Galho, Caratinga, Ipatinga, Ipaba, Sobrália, Bugre, Governador Valadares, Resplendor, Itueta and Aimorés, and in Espirito Santo, in the municipalities of Colatina, Baixo Guandu, Marilândia, Linhares and Aracruz.

Local negotiations related to the Program to Stimulate Local Hiring and Monitoring of the Doce River Basin (PG 038) took place in Linhares (ES). The recovery of the permanent preservation areas (PG 026) and recovery of springs (PG 027) were highlighted in the work activities of the Dialogue team in Conselheiro Pena (MG). In Aracruz (MG), a meeting was held to discuss the water supply to SAAE.

In Mariana (MG), the weekly working group meetings with the communities of Bento Rodrigues and Paracatu de Baixo (MG), which were interrupted last month, resumed at the request of the Commission of Affected Parties.

The visits by the affected families to the site of Lavoura, which will locate the community of Bento Rodrigues, were organized and accompanied and there was also a lecture on the resettlement with the students of the school of Paracatu de Baixo.

In addition, there were home visits, made to the owners of small recovered animals which are now under the guardianship of the Renova Foundation. Families were also accompanied during their visits to the Fazenda Asa Branca, where the affected animals are living.

The Social Dialogue team also assisted during a meeting with elderly people from Bento Rodrigues and Paracatu de Baixo (MG) on the preservation of the communities' assets and organized the mobilization and assistance during the guided visits to the Technical Reserve of Mariana (MG), where sacred images are stored that were recovered from the impacted churches of localities between Mariana and Candonga.

In Mariana and Barra Longa (MG), visits to rural producers were planned and accompanied for joint preparation and construction of the Socioeconomic and Environmental Adequacy Plan (Pasea). The rural producers of the two towns also received specialized technical consulting visits in agriculture and rural affairs to support them in coping with difficulties and solving demands related to agricultural production.

In Barra Longa (MG), infrastructure issues were identified through open hearings and direct dialogue with the population to supplement the dimensions of the resumption of construction works in the municipality. Mediation was also carried out with the different parties involved in the re-establishment process of the José Vasconcelos Lana Municipal School to the Barralonguense Club building, as well as with the residents living in the surroundings of the Exhibition Center, in order to establish procedures for the displacement of the families. Support was given to the Project of the General Culture Association, in Gesteira (MG), aimed at strengthening local knowledge and expertise.

In Barra Longa, Rio Doce and Santa Cruz do Escalvado (MG), the Social Dialogue team assisted in providing information and answering the population's questions about the registration of curricula carried out by the National Employment System (Sine), as well as the mobilization of micro and small local entrepreneurs to participate in the Series of Talks “Stimulation of Local Contracting", promoted by the Renova Foundation.

In Rio Doce and Santa Cruz do Escalvado (MG), social gatherings were held with the community leaders to listen to and understand the perceptions and expectations regarding the meeting that will take place between the impacted population and the board of the Renova Foundation. In addition, the population was mobilized and appointments were scheduled during the Social Session organized by the Renova Foundation, which promoted joint support by the programs between June 21 and 23.

In the regions 2 and 3 (municipalities along the River Doce Basin), the Social Dialogue team monitored the use of the new Emergency Financial Aid payment cards for the program's priority public. Support was continued for the identification of persons not located by the Integrated Registration Program team. Furthermore, the visits of the Resumption of Agricultural Activities Program to the rural producers in Ipaba and Caratinga (MG), Colatina, Baixo Guandu and Linhares (ES), were accompanied.

Leaders from the community of Ilha do Rio Doce in the district of Caratinga (MG) and Ipaba do Paraíso in the district of Santana do Paraíso (MG) visited the PIM office in Ipatinga (MG). With regard to the PIM General Damages, in Ipatinga, Governador Valadares, Naque, Baixo Guandu and Conselheiro Pena (MG) progress was made, with the support of the dialogue team, in the negotiations with the professional fishermen who hold a General Permit for Fishing Activity (RGP). Dialogue meetings in Belo Oriente, Galileia, Itueta, Tumiritinga and Resplendor (MG) were held as a way to monitor the implementation of the PIM Water.

In the localities of Rio Doce (counting on the presence of sand fishermen of Sem Peixe and São Domingos do Prata), Governador Valadares, Aimorés (counting on the presence of Baixo Guandu businessmen) and Colatina, workshops were held as part of the Program to Stimulate Local Hiring. Regarding the Aquaculture and Fisheries Activities Resumption Program, dialogue meetings were held in the municipalities of Rio Casca and Pingo D'água.

In Pedra Corrida (Periquito - MG), a social informative session was held to answer questions related to the status of the Impacted Parties Registration and Survey Program and the Mediated Indemnity Program. The Social Dialogue team was present in the planning, organization and coordination of actions, sorting and answering general questions; referral and handling of issues relevant to the customer service channels; and just like the other programs they had the opportunity to present their ongoing activities in the localities.

Finally, meetings were held to expand the dialogue with local councilors (Bom Jesus do Galho and Santana do Paraíso), local associations (Bom Jesus do Galho and Baixo Guandu) and state schools (Governador Valadares, Naque and Galilee).

Ongoing in all territories are the dialogue meetings to support the programs, exchange information, receive requests and resolve pending cases of the communities, as well as to expand individualized dialogue actions involving direct dialogue and mediation of conflicts between those impacted and the Renova Foundation.

In May, the Renova Foundation received 18,267 requests through its customer service channels (Contact Us, 0800, Information and Service Centers). The number of requests resolved that month reached 17,670, (regardless of the date of receipt).

In the same month, 165 meetings were held with the communities. The meetings serve as support for programs, exchange of information, resolution of disputes and expansion of individualized dialogue actions, involving direct contact and mediation of conflicts between those impacted and the Renova Foundation.

A technical consultant specialized in agriculture and cattle raising visited rural producers in Mariana and Barra Longa (MG) to help solve requests related to production. In both towns, priority criteria were also defined for producers' families for the elaboration of the Socioeconomic and Environmental Adequacy Program (Pasea), as well as for the resumption of civil works on impacted properties.

In Mariana (MG), per request of the Commission of Affected Parties, the weekly working group meetings in Bento Rodrigues and Paracatu de Baixo were suspended. Communities demand the presentation of definitive replies for forwarding the resettlement processes.

Continuing in Barra Longa (MG), is the mapping and study of the residences that had their yards damaged, to identify the degree of reversion of the impacts on the livelihood and income of the families, as well as to monitor the defined repair works.

In Rio Doce and Santa Cruz do Escalvado (MG), the number of dialogue meetings has increased considerably this month. We highlight the forums with artisanal miners on the performance of the Recovery and Quality of Life of the Traditional Peoples Program and with fishermen, to address the construction of a fishing protocol and the implementation of the Mediated Indemnity Program (PIM). In addition, meetings were held with the community of Santana do Deserto (Rio Doce - MG), to share information and debate about the transfer of the football field used by residents. Also, basic food baskets were distributed to the impacted families of the two municipalities.

There were also meetings to expand dialogue with religious entities (Aimorés - MG) and educational entities (Linhares - ES); with Health Care agencies (Caratinga and Resplendor - MG), Social Assistance agencies (Bugre and Resplendor - MG) and public security agencies (Tumiritinga and Conselheiro Pena - MG); Trade Unions of Rural Workers (Ipaba and Bugre - MG); and Guardianship Councils (Tumiritinga - MG).

In April, 107 meetings were held with the communities to which 2,944 people participated. The gatherings continue to take place in all the territories, to support the programs, exchange information, receive requests and resolutions of pending issues with the families. Individualized actions involving direct dialogue and mediation of conflicts between those impacted and the Renova Foundation are being expanded.

In Barra Longa (MG), the mapping and study of the residences that had their yards damaged were carried out to identify the degree of reversion of the impacts on the livelihood and income of the families, as well as to monitor the defined repair works.

In the region of Mariana (MG), we highlight the weekly technical meetings with the group formed by members of the Commission of Affected Parties and its advisory board (Caritas), the Prosecution Service and the Foundation, which are aimed at assessing the tool proposed for an integrated registration of the impacted parties.

One of the initiatives that was supported by the Social Dialogue team in April were the visits of impacted senior citizens to the Museum of Sacred Arts and the Museum of Music of Mariana, an action focused on socialization that seeks to provide activities for the public in transition towards resettlement.

The team also contributed to the identification of people not located by the integrated registration team and in accompanying the visits of the Resumption of Agricultural Activities Program (Governador Valadares, Periquito and Bugre MG). In Aimorés (MG), Linhares and Baixo Guandu (ES), collective construction actions were supported and indemnity policies for General Damage (criteria) of the interest groups were validated through collective forums.

Through the customer service channels (website, 0800, Service and Information Centers), the Renova Foundation received, 15,374 requests in April. The number of requests resolved that month reached 14,898, regardless of the date of receipt.

A specific working group was created for the Customer Service Channels, with the participation of representatives of the Prosecution Service of Minas Gerais (MPMG), the Renova Foundation, Caritas and the community. Its purpose is to propose improvements in customer service and feedback. On April 18, the first meeting took place, focusing on training and qualification of the teams.

The ombudsman of the Renova Foundation received 69 requests in April via Online Portal, e-mail and 0800 call center, which operates 24 hours a day, seven days a week. Totaling 173 in the first quarter. Of this total, 247 were resolved, of which three in April.

The rural farmers of the municipalities of Barra Longa and Mariana in Minas Gerais received a visit from a technical consulting agency specialized in agriculture and rural affairs for support in handling difficulties and solutions to demands related to agricultural production.

In Barra Longa, Rio Doce and Santa Cruz do Escalvado, in Minas Gerais, visits were made on the spot with 57 families to hear about matters related to livelihoods, labor/employment and the consequent loss of income. Whereas in Aimorés and Periquito (MG), social assistance hours were set up together with other programs for individual and collective explanations of queries of the community, such as the progress of the integrated register and the indemnity process.

In addition, in Rio Doce and Santa Cruz do Escalvado (MG) basic food baskets were distributed to the affected families, and in Mariana (MG), 128 families were mobilized by telephone and on-site for scheduling the auto-delimitation of areas for the resettlement process of the Paracatu de Baixo community.

They were also dialogue meetings on the Aquaculture and Fisheries Activities Resumption Program with interest groups in Colatina, Baixo Guandu, Aracruz and Linhares, Espírito Santo, and expansion of the dialogue meetings with religious organizations (Itueta, Naque, Galilee, Resplendor and Conselheiro Pena, in Minas Gerais), health equipment organizations (Itueta, Aimorés, Governador Valadares, Periquito, Conselheiro Pena and Resplendor in Minas Gerais); and Reference Centers for Social Assistance (Periquito, Itueta, Naque, Aimorés, Tumiritinga, Galilee, Resplendor, Conselheiro Pena and Aimorés, in Minas Gerais).

Ongoing are the dialogue meetings to support the programs, information exchange, receipt of claims and resolutions for pending cases of the communities and the expansion of individualized dialogue actions involving direct dialogue and mediation of conflicts between those impacted and the Renova Foundation.

Social assistance hours were held to assist the population regarding the programs PG001 (individual status on the integrated registration); PG002 (information about the program and the beginning of the process in the territories - General Damage and Water Damage); PG006 (planning, organization and coordination of actions, screening and explanations of general questions, routing and handling of issues relevant to the customer service channels); and other programs, the presentation of the activities in development at the locations (Aimorés e Pedra Corrida - Periquito - MG).

In March, an agreement was reached to install a new Information and Service Center in Baguari, district of Governador Valadares (MG).

In February 2017, there were 72 dialogue meetings. So far, 104 families in Barra Longa, Rio Doce and Santa Cruz Escalvado, all in Minas Gerais, were visited. The work aims to analyze the current condition of income of a group of families unassisted by the Financial Aid Program. There were also visits to residents of Barra Longa with recovered properties, to obtain authorization agreements, work orders, delivery agreements and identification of critical cases.

The actions for broadening the dialogue with the community are ongoing, including individual dialogues, which allow analyses of local contexts, defining priority issues, anticipating scenarios and building solutions.

In the same period, mapping/monitoring took place of priority groups throughout the territory. The Social Dialogue team also supported the activities of the fronts related to the implementation of programs, such as visiting rural farmers, survey and registration of affected parties and the Mediated Indemnity Program (PIM), plus three clarification sessions on the status of the integrated registration in Espírito Santo.

The conceptual urban design of Bento Rodrigues (MG) was approved unanimously, and the definition of the land which will house the Paracatu do Baixo community was completed. In addition, other fronts were supported, such as the mediation and collection of signatures for the terms for residential construction, survey and registration of the impacted parties and the Mediated Indemnity Program (PIM).

With the objective to broaden the dialogue with the communities, 12 service points are in operation, which in January registered a total of 11,448 enquiries. In the same period, 2,065 people attended the 65 social dialogue meetings held by the Renova Foundation.

So far, 51 families in Barra Longa (MG), Rio Doce (ES) and Santa Cruz Escalvado (MG) have received a visit. The work aims to analyze the current condition of income of a group of families unassisted by the Financial Aid Program.

There was also an increase of individualized dialogue and building of relationships with the affected communities, which allow us to define priority issues, anticipate stress and/or conflict scenarios and establish solutions.

Twelve service points are in operation aimed at broadening the dialogue with the communities which in December registered a total of 8,111 enquiries. In addition to the mapping of stakeholders, communication was intensified in the affected municipalities of Minas Gerais and Espírito Santo, through meetings and individualized support/visits. In total, 1,833 people attended the 55 meetings held by the Renova Foundation this month. In addition, working groups were formed focusing on the resettlement of Bento Rodrigues (MG) and Paracatu (MG).

Among the main events and external actions are especially the completion of the Gustavo Capanema School in Gesteira, Barra Longa (MG), the support for the commemoration of the Feast of the Immaculate Conception, also in Gesteira, and the distribution of informative materials about the (0800) Information Center and the Ombudsman in Governador Valadares (MG).

As part of the Rainy Season Action Plan the informative newsletter Rio Doce was created, in partnership with the Institute for Water Management of Minas Gerais (Igam) and other environmental agencies, besides the completion of the new Water Treatment Plant in the Cachoeira Escura district in Belo Oriente (MG).

42 articles were published in the media on the entity. As for digital media, a YouTube channel was created for audiovisual content.

Aimed at broadening its dialogue with the communities, four new service points were opened this month. The Foundation also participated in the International Forum for Sustainable Development (Sustentar), in São Paulo, and the Business Leaders Meeting in Pedra Azul. In partnership with the Dom Cabral Foundation (FDC), it arranged a meeting in Nova Lima (MG) with Pavan Sukhdev, green economy specialist. In addition, there was a distribution of leaflets in municipalities of Minas Gerais and Espírito Santo with information on the Rainy Season Action Plan. 188 articles were counted in the press on the activities of the Renova Foundation.

In order to broaden the dialogue, 29 meetings were held with the communities of Mariana, Barra Longa, Rio Doce and Santa Cruz do Escalvado, with the presence of 709 people. In addition to 937 face-to-face dialogues to mobilize the population to participate in the emergency evacuation simulation promoted by Civil Defense, in partnership with the Foundation, as part of the Action Plan for the Rainy Season. Along the stretch of the Doce River, 42 meetings were held, in 36 municipalities, which 1,496 participants. In October, the Renova Foundation also started to be active on the Google Plus social network, which can be accessed here: https://goo.gl/jvsOCs.

With the objective to broaden the dialogue, 99 meetings were held with the residents of the affected communities in the municipalities of Minas Gerais and Espírito Santo. In total, 3,859 people participated in the meetings. In September the process for expanding the support centers was started for the Doce River region.


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