New team consists of 100 operators at the 0800-call center, 20 analysts at Contact Us, six supervisors and a Quality Management team
The Renova teams of the channels 0800 and Contact Us are undergoing reorganization. Since 03 July, the service is performed by the company AeC. The new team consists of 100 operators at the 0800 call center, 20 analysts at Contact Us, six supervisors and a Quality Management team.
The processes also undergo improvements to promote a humanized service, even more complete, reinforcing Renova’s commitment to the affected communities and society as a whole. That is why a team of unique quality has been formed and the management software has been improved. The changes will also provide more integration between the different fronts of the Foundation.
“These were very interesting days, both for people to get to know each other and to develop professionally. We cannot change the past, but the work being done at present can improve what is still to come. I am very happy to be part of this”, says Leila Santos, operator of the 0800-call center.
On June 28 and 29, the new employees participated in an event in Belo Horizonte (MG), which provided the participants with a reflection on the importance of a humanized service and the connection with the values of the Renova Foundation.