It is expected that about 11 thousand new indemnity processes are initiated and concluded in the coming months
The residents of Cachoeira Escura in the district of Belo Oriente, and Pedra Corrida in the district of Periquito can now schedule their appointment for the indemnity process related to the interruption in water supply and distribution. Appointments can be scheduled through the Call Center (0800 031 2303) or at the Information and Service Centers of the districts.
After scheduling, residents will be assisted at the in Mediated Indemnity Centers, which are being implemented in both communities and will be operating by May 15. It is expected that in the two districts, about 11,000 new indemnity processes will be initiated and completed in the coming months.
According to the coordinator of the second phase of the Mediated Indemnity Program for Indemnity for Interruption to Water Supply and Distribution (PIM Water), Deivisson da Campos Silva, the support will be following the new format, speeding up the process. Only one meeting is needed for the presentation of documents, which will be properly informed at the time of scheduling, the signing of the Conciliation Agreement and receiving the debit card for posterior payment. “The objective is to speed up the process. It is important to highlight that even after signing the Agreement, it’s possible to request its cancellation within a period of five calendar days”, he explains.
According to the coordinator, one of the possible bottlenecks in this process is the proof of residence. “We are looking for ways to facilitate the assessment of housing so that no affected person remains without receiving the benefit due to the lack of documents show. We have prepared a very detailed verification matrix and we have the support of social workers, who can make inquiries in the register of federal programs, such as Saúde da Família (Family Health) and the CAD Único (Single Registry)”, he adds.